FaultScore

Harley-Davidson Soft Tail vs Mercedes Benz GL550

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure Harley-Davidson Soft Tail Mercedes Benz GL550
Complaints on file 28 70
Model years covered 2009–2009 2010–2016
Worst model year 2013
Best model year 2011
Crashes reported 0 3
Fires reported 1 3
Injuries reported 0 7
Deaths reported 0 0
Most complained-about part Electrical System Airbags
Share of complaints involving harm 3.6% 18.6%

Harley-Davidson Soft Tail by year

09
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Electrical System 6 21.4%
Fuel & Propulsion 6 21.4%
Transmission & Drivetrain 4 14.3%
Lights 3 10.7%
Engine & Cooling 2 7.1%
Brakes 2 7.1%
Tires 2 7.1%
Seats 2 7.1%

Mercedes Benz GL550 by year

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Airbags 20 28.6%
Engine & Cooling 10 14.3%
Electrical System 9 12.9%
Other & Unspecified 7 10.0%
Transmission & Drivetrain 4 5.7%
Steering 4 5.7%
Brakes 3 4.3%
Body & Structure 2 2.9%