The contact owns a 2008 BMW 335xi. The contact stated while her son was driving at various speeds, the engine was misfiring and making an abnormal loud knocking sound. No further information was provided. The driver pulled to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed that the fuel injectors had failed and needed to be replaced. The contact related the failure to BMW Campaign Number: SIB130120. An unknown dealer was notified of the failure and informed the contact that the vehicle was not covered. The contact was referred to the NHTSA Hotline for assistance. The vehicle was not repaired. The contact was unsure whether the manufacturer was notified of the failure. The failure mileage was unknown.
NHTSA complaint #11619884 — an unverified report by a vehicle owner.
My car hasn't start up for 2 years now. 1st it started with a dead starter, then alternator, then the radiator and water pump bursted, and as i was standing outside of my car the passenger air bag deploys while the car was off and key out of the ignition. Luckily no one was in my car but now my car doesn't and wont crank or turnover, it makes a buzzing noise for a split second when i hit the start/stop button and thats all. I'm getting full voltage to it. Every time i run my scanner, i get different codes every time, i bought a 2nd scanner (carly) to compare and both threw out different codes every time but the main ones was the starter and pcv code; which i got 3 different starters put in, all new and the code was still ahowing. Ive spent more time researching and more money buying parts to fix my car then what I bought the car for which was $6k. Worst part is that My car wont even start so i cant take it to the shop and im definitely not paying a toll fee just to have the shop tell me what i already know. Ive looked up forums and multiple people is facing the same issues as i am with their results ending with a "please help if anyone finds out what this issue is". I've replaced the battery 3 times and registered the batteries each time. I have a new starter, alternator, radiator, radiator fan, water pump, thermostat, reservoir, crankshaft and camshaft position sensor, battery, ibs cables, power distribution box, ground straps, oil filter, oil filter housing, spark plugs, coil packs, manifold and gaskets, pcv valves, start/stop switch, relays, fuses, and I still get the same results which is no crank/no start and a buzzing noise. When i spoke with BMW customer support i told them that the closest BMW repair shop is 2 hours away from me and the lady replied "that's going to be a huge chunk of money for towing". I mean seriously, BMW should be paying for or that and fixing their mess but won't own up to it.
NHTSA complaint #11495879 — an unverified report by a vehicle owner.
Fuel injectors and high pressure fuel pump. I believe there was a recall for the 335i model not the 335xi. These are the same exact engines and were produced at the same exact time with the same exact parts. BMW created index 1 injectors and has since remanufactured to what today is now called an index 12 injector. I believe my model is well over due to qualify for this recall because old injectors can cause a fire WHILE DRIVING. Fuel leaks around electrical spark plugs and bmw knows this but they only recalled for the RWD model which is ridiculous. Not only could this cause a fire, but it could danger the lives of the driver, passenger, and others on the road. Without a recall owners are forced to try and scrape together at least $2,850 just for the updated injectors not including the labor fee. Pressure builds up and these injectors could pop out (due to pressure) which could cause a serious accident. BMW needs to do what is right and recall the 2007-2011 335XI because they know these have the same problems as a regular 335. Please help insure the safety of vehicle operators and general public by investigating this issue and demand BMW to provide customers with the 335XI recalls. There is also an issue with the TURBOS that often fail due to “wastegate rattle”. This is highly dangerous because if the turbo fails while driving your cars engine will stop and overheat risking potential fire and crashing.
NHTSA complaint #11468776 — an unverified report by a vehicle owner.
MY BMW 2014 335XI GT 63900 MILES VIN:[XXX] SHIFTED TO NEUTRAL WHEN DRIVING IN MOTION ON HIGHWAY AND LOSE POWER WITHOUT WARNING LIGHT AND STUCK ON ROAD AND TOWED TO THE DEALER AND THEY SUGGEST TO REPLACE THE ENGINE COST 23K, AND THE REPORTS SAID THE REASON MAY BE DUE TO FUEL PUMP OR PREVIOUS OIL LEAK. THIS ISSUE IS INCREDIBLY DANGEROUS AS IT CAN LEAVE ANYONE STRANDED ANYWHERE. THIS CAR IS ONLY 6 YEARS OLD. NO WARNING LIGHT SHOWED PREVIOUSLY. I WAS DOING REGULAR OIL CHANGE AND MAINTENANCE AND FIXED THE OIL LEAK. I THOUGHT IT DUE TO THE RECALL CASE BELOW: IMPROPER PLATING ON FUEL PUMP MAY RESULT IN STALL IF THE FUEL PUMP FAILS, THE VEHICLE MAY STALL WITHOUT WARNING, INCREASING THE RISK OF A CRASH. NHTSA CAMPAIGN NUMBER: 15V189000 MANUFACTURER BMW OF NORTH AMERICA, LLC COMPONENTS FUEL SYSTEM, GASOLINE MY CAR IS EXPERIENCING THE SAME SYMPTOMS AS INDICATED IN NHTSA CAMPAIGN NUMBER: 15V189000 (FUEL SYSTEM, GASOLINE) BUT VEHICLE IS NOT INCLUDED IN THAT RECALL OF BMW POTENTIAL NUMBER OF UNITS AFFECTED 18,054 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11384029 — an unverified report by a vehicle owner.
I WRITE REQUESTING THAT MY VEHICLE 2008 BMW 335XI VIN NUMBER [XXX] BE TAGGED/LISTED AS NEEDING THE REVISED SIB 13 01 20 -EMISSIONS RECALL CAMPAIGN 10E-A02 ISSUED BY BMW ON 01/17/2020. THIS REVISED 2020 BMW INTERNAL AMENDED RECALL INSTRUCTIONS REQUIRE REPLACEMENT OF ALL ORIGINAL FUEL INJECTORS. IT AMENDS WHAT WAS BEING DONE SINCE THE ORIGINAL RECALL SIB 13 14 20 FROM THE YEAR 2011 WHICH REQUIRED ONLY INDIVIDUAL FAILING INJECTORS BE REPLACED. BACK IN 2011, THE BMW SERVICE CENTER THAT WORKED ON MY CAR, REPLACED TWO (2) FAILING INJECTORS AND REMOVED THE CAR FROM THE RECALL LIST PREMATURELY. THAT WAS WRONG BECAUSE FUEL INJECTORS ARE ?INDIVIDUAL? PIECES OF EQUIPMENT, AND MY CAR NEEDS SIX (6) OF THEM. IN THE YEAR 2013, BMW REPLACED THREE (3) FUEL INJECTORS IN A DIFFERENT BANK UNDER WARRANTY. MAKING IT THAT WAS STILL ONE MORE ORIGINAL INJECTOR LEFT (INJECTOR NUMBER #5) IN THE CAR. THIS REMAINING INJECTOR #5 IN MY CAR IS AN ORIGINAL INJECTOR AND SHOULD STILL BE SUBJECT TO THE RECALL. I CALLED BMW USA ASKING FOR THE UPDATED 01/17/2020 RECALL BE COMPLETED ON MY CAR AND THEY DENIED MY REQUEST STATING THEY HAVE PROPERLY COMPLETED THE ORIGINAL RECALL BACK IN 2011. I HAD THEM REVIEW THE RECORDS WHICH INDICATE THAT BACK IN 2011 DURING THE ORIGINAL RECALL SIB 13 14 20 ONLY FUEL INJECTORS 4 & 6 WERE REPLACED UNDER THE RECALL BECAUSE INJECTORS. INJECTOR NUMBER 5 IS STILL ORIGINAL AND IT IS SUBJECT TO THE 01/17/2020 SIB 13 01 20 -EMISSIONS RECALL CAMPAIGN 10E-A02 ISSUED BY BMW. CURRENTLY, THIS FUEL INJECTOR LEAKS FUEL DOWN INTO THE CYLINDER HEAD AND CREATES POLLUTION. I AM ATTACHING SERVICE RECORDS. I APPRECIATE YOU TAKING THE TIME TO PLEASE LOOK INTO THIS AND HAVE BMW DO THE RIGHT THING BY REPLACING THIS OLD ORIGINAL INJECTOR THEY LEFT BEHIND BACK IN 2011. THANK YOU IN ADVANCE FOR LOOKING INTO THIS. --- [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11365595 — an unverified report by a vehicle owner.
MY VEHICLE HAS MULTIPLE CODES FOR FAULTY FUEL INJECTORS. A RECALL CAMPAIGN WAS INITIATED I N 2010 TO REPAIR THESE INJECTORS. I BELIEVE THE RECALL CAMPAIGN WAS TITLED 10E-A02: REPLACE FUEL INJECTORS. THE ELIGIBLITY WAS LISTED AS VEHICLES WITH PRODUCTION DATES FROM 4/01/2007 TO 11/30/2008. VEHICLES INCLUDED WERE BMW E90 MODELS. I HAVE A 2007 E90 MODEL WITH A PRODUCTION DATE OF 3/2007. IT IS PECULIAR THAT THE PRODUCTION DATE DID NOT INCLUDE ALL VEHICLES IN THAT MODEL YEAR. I HAVE RESEARCHED AND DETERMINED THAT THE PART NUMBER ON MY FUEL INJECTORS WERE THE SAME AS THE PART NUMBERS OF THE FUEL INJECTORS FOR VEHICLES PRODUCES IN 4/2007 AND FOR THE REST OF THAT MODEL YEAR. I FEEL MY VEHICLE SHOULD BE INCLUDED IN THAT RECALL, PLEASE ADVISE.10
NHTSA complaint #11365528 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 BMW 335XI. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE VEHICLE STARTER SLOWLY. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED WHILE INSPECTING UNDER THE HOOD, HE NOTICED A FUEL LEAK INTO THE SPARK PLUGS. THE CONTACT CALLED LOCAL DEALER ORANGE COUNTY BMW LOCATED AT 101 MAHER LN, HARRIMAN, NY 10926, (845) 782-4269 AND WERE MADE AWARE OF THE FAILURE. THE VEHICLE HAD NOT BEEN DIAGNOSED NOR REPAIRED AS OF YET. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH MANUFACTURER RECALL 10EA02, HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 102,000.
NHTSA complaint #11348644 — an unverified report by a vehicle owner.
CAR HAS ISSUES WITH COLD START, LONG CRANK, RPM SURGE, CYLINDER MISFIRES. CAR HAS INDEX 5 AND INDEX 8 FUEL INJECTORS. THE CAR IS SHOWING CODES FOR ISSUES WITH THE HIGH PRESSURE FUEL PUMP.
NHTSA complaint #11325671 — an unverified report by a vehicle owner.
FUEL INJECTORS ARE DUMPING EXCESS FUEL INTO THE CYLINDERS. ENGINE WILL SURGE CAUSING CHECK ENGINE LIGHT TO COME ON. SURE HAPPENS ON COLD START AND ALSO CAN HAPPEN WHILE DRIVING.
NHTSA complaint #11321294 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 BMW 335XI. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE ENGINE MISFIRED AND FAILED TO RESPOND WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WAS TAKEN TO CASEY BMW LOCATED AT (12861 JEFFERSON AVE. NEWPORT NEWS. VA) WHO DIAGNOSED THAT THE FUEL INJECTORS WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 120,000.
NHTSA complaint #11317471 — an unverified report by a vehicle owner.
THE HIGH PRESSURE FUEL PUMP FAILS WITHOUT WARNING. THE FUEL PUMP ON PREVIOUS N54 ENGINE WERE RECALLED. THE FUEL PUMP WAS NOT CHANGED FOR THE NEWER N55 ENGINE AND THEY ARE CONTINUING TO FAIL.
NHTSA complaint #11220278 — an unverified report by a vehicle owner.
IN A LEFT-HAND TURNING LANE OF A CITY STREET, INTENDING TO MAKE A LEFT TURN ON A GREEN LIGHT AT A CONTROLLED INTERSECTION, MY CAR WAS STATIONARY AT IDLE & IN NEUTRAL AT A COMPLETE STOP UNTIL ON-COMING TRAFFIC CLEARED INTERSECTION. FROM A DEAD STOP IN 1ST GEAR (STICK SHIFT), I STARTED A LEFT TURN - SUDDENLY, UNEXPECTEDLY & UNINTENTIONALLY THE VEHICLE RAPIDLY & UNCONTROLLABLY ACCELERATED TO 30 TO 40 MPH. I CLUTCHED OUT OF GEAR, SLAMMED ON THE BREAKS, BUT COULD NOT SLOW THE VEHICLE. THE VEHICLE SUBSEQUENTLY JUMPED A CURB AND COLLIDED HEAD-ON WITH A TELEPHONE POLE. SEAT BELT WORKED AND AIR BAG DEPLOYED. CAR WAS TOWED. I WAS TRANSPORTED BY EMS TO AN EMERGENCY ROOM TO EVALUATE FOR INJURIES.
NHTSA complaint #11091941 — an unverified report by a vehicle owner.
I TOOK MY CAR INTO BMW FOR 2 RECALLS AFTER WAITING 2 MONTHS FOR THE PARTS AFTER 6 HRS HAD PASSED THEY CLAIMED TO HAVE THE WRONG PARTS ,WHEN I WENT TO PICK UP MY CAR IT HAD NO POWER I COULDN'T DRIVE IT HOME .I PAID $147 FOR DIAGNOSTIC THAT WAS SUPPOSED TO BE COMPLIMENTARY AND A REPAIR BILL OF $3,478.25 APRIL 20 20018 . LAST YEAR I HAD TO REPLACE THE AXLE DO IT NOT TWISTING LIKE A WASH RAG
NHTSA complaint #11090442 — an unverified report by a vehicle owner.
MY CAR IS EXPERIENCING THE INFAMOUS HPFP FAILURE. THE CODE THROWN IS P2AAF (FUEL PUMP PLAUSABILITY) AND P29F2 (HIGH-PRESSURE FUEL SYSTEM, FUEL PRESSURE). WHEN STARTING THE CAR, THE ENGINE SHAKES, RUMBLES AND ALMOST DIES, ERRATIC IDLE...I HAVE TO REV UP THE ENGINE FOR A FEW MINUTES TO KEEP IDLE STABLE. THE CHECK ENGINE LIGHT AND SES LIGHT COMES ON. IT HAS REDUCED POWER, I CAN NOT ACCELERATE QUICKLY ANY MORE. I SEE PEOPLE BEHIND ME MOVE OVER EVERYTIME I GO FROM A STOP. I TOOK THE CAR TO BMW RECENTLY AND THEY FOUND $8,800 WORTH OF REPAIR COST ON THE VEHICLE. I WAS TOLD THE HPFP NEEDS TO BE REPLACED BUT IT IS OUT OF WARRANTY SINCE THE CAR IS 10 YEARS OLD AND PAST 120,000 MILES. THEY WOULD NOT REPLACE IT FOR FREE. I WAS ALSO TOLD THAT THE PUMP WAS REPLACED A FEW TIMES BEFORE. I THINK I AM THE SECOND OWNER OF THE CAR. I PURCHASED IT IN 2/2013. ROUGHLY 3 YEARS AGO, THE CAR'S ENGINE SHUTDOWN WHILE I WAS IN THE MIDDLE OF THE HIGHWAY. I WAS ABLE TO KEEP IT GOING ABOUT 4 MILES AN HOUR AND PULLED OVER. I WAS TOLD THE LOW PRESSURE FUEL PUMP WAS REPLACED UNDER CPO WARRANTY TO GET THE CAR WORKING AGAIN. THIS CAR IS A DANGER TO ME AND MY KIDS. I THINK THE HPFP SHOULD BE REPLACED FREE OF CHARGE IF THE SYMPTOMS EXIST, NO MATTER IF THEIR WARRANTY HAS EXPIRED.
NHTSA complaint #11078583 — an unverified report by a vehicle owner.
BMW ISSUED A RECALL - SI B13 14 10 - AND IT COVERS REPLACING INJECTORS, IF THE CAR FALLS UNDER A CERTAIN DATE AND HAS A CERTAIN BATCH OF INJECTOR. MOST IMPORTANTLY, ON THE BOTTOM OF THE RECALL BULLETIN STATES: "WARRANTY INFO" - AND IT SPECIFICALLY SAYS, "THE REPAIR DESCRIBED IN THIS BULLETIN IS COVERED UNDER WARRANTY REGARDLESS OF TIME OR MILEAGE." THE CAR HAD THE INJECTOR(S) FAIL A FEW WEEKS AGO, AND VEHICLE IS CURRENTLY AT STEVENS CREEK BMW. THE DEALERS/MANUFACTURER ARE REFUSING TO HONOR THE RECALL NOTICE THAT I HANDED TO THEM - EVEN THOUGH IT SPECIFICALLY STATES THERE IS NO TIME LIMIT OR MILEAGE LIMIT TO REPLACING THE INJECTORS... 3 OF THE INJECTORS WERE REPLACED SEVERAL YEARS AGO, BUT 3 WERE NOT, AND THE INJECTOR THAT FAILED IS PART OF THE BATCH THAT SHOULD HAVE BEEN REPLACED BUT THE TECHNICIAN DECIDED NOT TO YEARS AGO. THEY ARE SAYING THIS IS NOT A RECALL - ALTHOUGH IT CLEARLY SAYS "VOLUNTARY RECALL". BECAUSE THERE IS NO TIME LIMIT AND THE MILES DO NOT COUNT AGAINST THE RECALL (ACCORDING TO THE BULLETIN) THE INJECTORS SHOULD BE REPLAECD (AND SHOULD HAVE ALREADY BEEN) WITHOUT ANY CUSTOMER NEEDING TO PAY ANYTHING, BECAUSE THAT IS WHAT THE RECALL IS FOR AND THAT IS WHAT IT DIRECTLY SAYS. BUT THE DEALERSHIP (STEVENS CREEK BMW) AND BMW NA OR SAYING THEY WON'T HONOR THE RECALL OR TELL ME WHY. I'M NOT SURE WHAT TO DO BECAUSE MY CAR IS STRANDED OVER THERE AND THEY WANT $3500 TO REPLACE SOMETHING THAT BMW SAYS SHOULD ALREADY BE REPLACED (REGARDLESS OF TIME OR MILEAGE).
NHTSA complaint #10985541 — an unverified report by a vehicle owner.
VEHICLE STALLED ON ROAD WAY WHILE GOING 50 PLUS MILES AN HOUR. SHUTTING OFF COMPLETELY. POLICE WERE CALLED. COULD NOT GET CAR TO SHIFT AND MOVE. NEEDED TWO DIFFERENT TOW TRUCKS TO GET DOLLIES TO MOVE CAR. BMW REPLACED FUEL PUMP. BMW SAYS WARRANTY ON NHTSA FOR MY YEAR MAKE AND MODEL DOES NOT APPLY TO MY VEHICLE. I AM SCARED FOR MY LIFE. FELT LIKE I WAS GOING TO GET KILLED AS CARS HONKED GOING 60 MILES AN HOUR AROUND ME AT 830 AT NIGHT ON BEACH BLVD.
NHTSA complaint #10969839 — an unverified report by a vehicle owner.
CAR RANDOMLY LOST POWER AND WENT INTO LIMP MODE. HEAVY STUTTERING WITH CHECK ENGINE LIGHT. OCCURRED WHILE MERGING ON THE HIGHWAY AND RESULTED IN NEAR COLLISION. CAR HAD 75K MILES AT THE TIME, NOW HAS 76K. CAR DRIVES FINE, BUT WHEN PRESSING ACCELERATOR PASSED 50% CAR BEGINS TO STUTTER AND GO INTO LIMP MODE. NO CHECK ENGINE LIGHT OR ISSUES UNTIL THIS HAPPENS. CHECK ENGINE CODES READ, MULTIPLE CYLINDER MISFIRE. ALL SYMPTOMS POINT TO HPFP.
NHTSA complaint #10861294 — an unverified report by a vehicle owner.
IN THE SHORT PERIOD OF TIME I'VE OWNED MY 2011 335XI, I HAVE HAD TO -HAVE THE TIRE PRESSURE MONITOR RESET TO FACTORY SETTINGS BECAUSE IT KEPT COMING ON EVEN THOUGH MY TIRES WERE FINE. DISCONCERTING AT BEST WHEN YOU'RE A SINGLE WOMAN COMMUTING AT HIGH SPEEDS EVERY DAY ON A TURNPIKE IN TRAFFIC. -CONTINUALLY REPLACE BURNED OUT DAYTIME RUNNING OR REAR BRAKE BULBS -DEAL WITH AN ONGOING SURGE OR LURCHING WHEN I START FROM A STOP, WORSE WHEN THE A/C IS ON, THAT REPAIR SHOPS STILL CAN'T PINPOINT -REPLACE THE FRONT CONTROL ARM BUSHINGS -REPLACE THE WATER PUMP AND THERMOSTAT (AND WORRY ABOUT POSSIBLE ENGINE DAMAGE FROM THE OVERHEATED ENGINE; CAR HAD TO BE TOWED ON MY WAY HOME FROM WORK) -REPLACE THE STARTER -REPLACE THE ENGINE TENSION BELT -I WILL SOON HAVE TO REPLACE LEAKING OIL FILTER HOUSING GASKET -AND I HAVE A PROBABLE RADIATOR LEAK, AS I'M REFILLING COOLANT APPROXIMATELY EVERY 4 WEEKS (TO THE POINT WHERE I KEEP A GALLON OF IT IN MY TRUNK, WITH A FUNNEL, FOR WHEN THE LIGHT COMES ON) TO DATE, IN THE TWO YEARS I'VE OWNED THIS VEHICLE (I BOUGHT IT OFF-LEASE), I'VE ALREADY SPENT ALMOST $5,000 ON WHAT SHOULD BE COMPLETELY UNNECESSARY REPAIRS FOR A HIGH-END VEHICLE.
NHTSA complaint #10778322 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 BMW 335XI. WHILE DRIVING 65 MPH, THE VEHICLE EXPERIENCED UNINTENDED ACCELERATION AND STALLED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP AND OIL PRESSURE PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
NHTSA complaint #10726019 — an unverified report by a vehicle owner.