The contact owns a 2015 BMW 428I. The contact stated that while driving approximately 29 MPH, the vehicle started to overheat and experienced reduced power, and there was smoke coming from under the hood. The contact stated that there were unknown warning lights illuminated. The contact was able to drive to the residence. Additionally, while driving at 40 MPH, the failure recurred, and the vehicle stalled. The contact was able to pull over to the side of the road. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not contacted. The failure mileage was unknown.
NHTSA complaint #11721958 — an unverified report by a vehicle owner.
The contact owns a 2015 BMW 428I. The contact stated that while the vehicle was parked, while attempting to start the vehicle, it failed to start. The contact stated that the vehicle eventually started. The vehicle was taken to an independent mechanic, where it was diagnosed with coolant pump failure. The contact was informed that the coolant had been continuously running, causing the battery to completely drain. The contact was informed that the battery needed to be replaced, the radiator needed to be flushed, and the repair of a small oil leak was needed. The vehicle was repaired. The VIN was included in NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). While driving to the dealer, the loss of communication with the coolant pump warning light illuminated. The contact was informed that the coolant pump had passed the inspection and did not need to be replaced. The contact was informed that the shield was installed as per the recall. The contact stated that upon retrieving the vehicle from the dealer, the battery was completely drained. The contact was informed that the battery needed to be replaced. The dealer was informed that the battery was replaced three weeks prior. The contact requested that the dealer replace the coolant pump according to the recall notification, however the request was denied. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.
NHTSA complaint #11715294 — an unverified report by a vehicle owner.
The contact owns a 2015 BMW 428I. The contact discovered that the water pump was continuously running after the vehicle was turned off. The contact referenced and associated the failure with NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the VIN was not included. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 118,357.
NHTSA complaint #11715401 — an unverified report by a vehicle owner.
Car jyst shut down in the middle of the street without any dashbord lights, strange noises or symptoms. Won't turn over. After tow to BMW dealer they said oil pump broke. I took it to volvo dealer they said oil starvation. They changed design of oil pump drive but don't inform anybody to do it which is very unacceptable. And they should do recall on that. That was very dangerous situation. This oil pump very slowly desteoys without any symptoms. It's really ticking time bomb becouse they now it quietly change design.Thank you.
NHTSA complaint #11697411 — an unverified report by a vehicle owner.
The contact owns a 2015 BMW 428I. The contact stated that while driving at an undisclosed speed, the coolant warning light intermittently illuminated on several occasions. The contact was informed that the VIN was included in NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). The vehicle was taken to a dealer, where it was diagnosed that there was an electrical connector on the water pump that was exposed to water and that the water pump needed to be replaced. The contact stated that the manufacturer had removed the VIN from the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.
NHTSA complaint #11692123 — an unverified report by a vehicle owner.
The contact owns a 2016 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11684565 — an unverified report by a vehicle owner.
The contact owns a 2015 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The contact called the local dealer, who confirmed that recall parts were not yet available and advised the contact to wait for another notification to arrive when parts become available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted about the issue. The contact had not experienced a failure.
NHTSA complaint #11681502 — an unverified report by a vehicle owner.
The contact owns a 2016 BMW 428I. The contact stated that upon further inspection, the vehicle had an abnormal engine coolant leak. No warning light was illuminated. The contact stated that the engine temperature gauge was rising abnormally. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 115,000.
NHTSA complaint #11680197 — an unverified report by a vehicle owner.
The contact owns a 2015 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that while driving 20 MPH, the check engine warning light illuminated, and the messages "Engine Overheated" and "Please Pull Over" were displayed on the instrument panel. The contact replaced the water pump and the thermostat; however, the failure persisted, and the vehicle was taken to an independent mechanic to be diagnosed and the contact was informed that the water pump had failed and needed to be replaced. The water pump and thermostat were replaced; however, the failure persisted, and the engine kept overheating. The vehicle was taken back to the independent mechanic. The water pump and thermostat were replaced. The independent mechanic checked the electrical system. However, no cause for the failure was found. The contact stated that the failure persisted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown.
NHTSA complaint #11679826 — an unverified report by a vehicle owner.
I have tried reaching BMW USA 3-4 times since November 2024 until now. The representative said BMW is working on correcting the problem. I have CC the email that was sent this June 2025 with no replies. 1 year has passed since the recall was issued and BMW USA has not created a remedy/fix for the coolant problem. I had this car on the TURO car rental platform as I am a host on TURO. I can't list this car to rent out because of the recall. Turo will not allow owners of recalled cars to list their cars because the car could be "potentially unsafe." Yet, the "owner" is driving these "unsafe"' cars on the road. I did my part. I already sent another recent email to get a solution. What would be my next step? (Almost one year now....) Also, I am sending this email Pacific time at 5:07 WED., July 30th. On the document: the Update IS on THURSDAY JULY 31st. WHAT???!!!!! Make it make sense . Frustrated OWNER
NHTSA complaint #11677375 — an unverified report by a vehicle owner.
The contact owns a 2015 BMW 428i. The contact received notification of NHTSA Campaign Number: 24V608000(Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated while operating the vehicle, the contact noticed smoke coming from the engine compartment. An unknown local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 63,000. VIN tool confirms parts not available.
NHTSA complaint #11677044 — an unverified report by a vehicle owner.
The contact owns a 2016 BMW 428I. The contact stated while driving 20 MPH, the vehicle hesitated, and the contact noticed smoke coming from the engine compartment. The check engine warning light was illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic and was diagnosed and determined that the engine was overheating, and the air condition system had failed. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The contact related the failure to NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). The contact stated that the manufacturer had exceeded a reasonable amount of time to repair the recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown.
NHTSA complaint #11674542 — an unverified report by a vehicle owner.
The contact owns a 2015 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11671717 — an unverified report by a vehicle owner.
The contact owns a 2014 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11666222 — an unverified report by a vehicle owner.
the recall was dated 12 August 2024. To date BMW North America has not provided the parts needed to effect the repair. it has been 10 months since the recall. BMW NA is dragging its feet. it is time something is done to require BMW NA to fix the problem,
NHTSA complaint #11666273 — an unverified report by a vehicle owner.
The contact owns a 2015 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11666268 — an unverified report by a vehicle owner.
The contact owns a 2015 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11663414 — an unverified report by a vehicle owner.
The contact owns a 2015 BMW 428I. The contact stated while driving at an undisclosed speed, the engine overheated and the vehicle started shaking with the drivetrain malfunction message displayed. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would become available. The failure mileage was approximately 93,000. VIN tool confirms parts not available.
NHTSA complaint #11663531 — an unverified report by a vehicle owner.
The engine coolant pump on my 2016 BMW 4 Series has an open recall (#24V-608), issued in August 2024. It’s been almost a year, and the remedy is still marked as "Not Available." Recently, my check engine light came on. I used my personal OBD-II scanner and retrieved fault code U019F, which indicates “Lost Communication with Engine Coolant Pump Control Module.” This is directly related to the recalled component. I contacted BMW of Bay Ridge in Brooklyn, NY, and they told me I need to pay $335 for a diagnostic, even though I already provided the fault code and it matches the recall issue. They said this is a “standard diagnostic fee,” and they do not offer reimbursement even if it turns out to be related to the recall. BMW North America customer support told me that if a dealership confirms the fault is recall-related, they may try to expedite the remedy. But to get that confirmation, I’m expected to pay out of pocket first — which I find unacceptable since the part is already under an open recall and has now failed. So far, no dealer or service center has inspected the vehicle officially because I don’t want to pay $335 to confirm something I already know. Yes, my safety is at risk — the engine cooling system is compromised, and I’m afraid to drive the car. I feel severely impacted and stuck in a situation where BMW won’t take responsibility unless I pay first. This is unreasonable. I believe BMW should cover diagnostics or offer another way to confirm the issue without forcing owners to pay out of pocket for their known safety defect. I’m requesting NHTSA’s help in resolving this issue.
NHTSA complaint #11663282 — an unverified report by a vehicle owner.
The contact owns a 2015 BMW 428I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 30-40 MPH, there was smoke coming from underneath the hood of the vehicle. The dealer was not contacted. The manufacturer was made aware of the issue. The failure mileage was 151,940. VIN tool confirms parts not available.
NHTSA complaint #11659492 — an unverified report by a vehicle owner.