On July 12, 2026, I received notice that my 2025 BMW X4 xDrive30i is subject to NHTSA Recall 26V-438 involving the engine starter. I contacted BMW of Austin on July 13 and again on July 27 to schedule the recall repair. On both occasions, I was informed that the remedy was unavailable. No estimated repair date was provided. I then contacted BMW Recall Support Services. BMW confirmed in writing that the remedy remains unavailable and that there is no established timeframe for when it will become available. BMW also instructed me to park my vehicle away from structures until the recall repair is completed and not to use the Remote Engine Start feature through the My BMW App or remote key. BMW further instructed me to discontinue driving if I experience a delayed start, require multiple attempts to start the vehicle, or notice other starting-related concerns. However, BMW simultaneously stated that I may continue driving the vehicle and that it will not provide a loaner vehicle, rental vehicle, alternative transportation, or other accommodation while the safety defect remains unrepaired. I have not yet experienced a fire or starting-related symptoms. My complaint concerns the ongoing safety risk and the lack of an available remedy or estimated repair date. BMW has advised me to park away from structures because of the recall, but it has not explained whether the risk can occur while the vehicle is parked and turned off, what distance qualifies as “away from structures,” or how owners without access to remote outdoor parking can safely comply. I am concerned that BMW is permitting continued operation of affected vehicles while acknowledging a potential fire risk, imposing significant safety precautions, and providing neither a repair timeframe nor a practical interim solution. I request NHTSA review BMW’s current owner guidance, the ongoing unavailability of the remedy, absence of a repair timeline, and whether affected owners should receive clearer instructions
NHTSA complaint #11756165 — an unverified report by a vehicle owner.
2019 BMW X4 with 60,000 miles. On July 23, 2026, BMW dealership found a leaking Transfer case and quoted me $8500 to replace. Along with a defected shark Fin antenna costing $3000. Failed Water pump and 2 major coolant line. All have lawsuit against BMW of America.
NHTSA complaint #11752513 — an unverified report by a vehicle owner.
The contact owns a 2023 BMW X4. The contact received notification of NHTSA Campaign Number: 26V438000 (Engine and Engine Cooling). The contact stated that while idling at a stoplight, the vehicle caught on fire. The driver was able to exit the vehicle safely. There were no reported injuries. A Police and Fire Department report was filed. The Fire Department was able to extinguish the fire. The vehicle was towed to an auto body shop. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The insurance company was contacted. The manufacturer was not contacted. The failure mileage was approximately 42,000.
NHTSA complaint #11750092 — an unverified report by a vehicle owner.
I am reporting a safety concern regarding BMW vehicles equipped with the B58 Technical Update (B58TU) engine, commonly found on models from 2019 to 2021. The oil pump in these vehicles is failing prematurely. I was told this by service technicians at BMW and confirmed it through my own research. The oil pump failure is due to a plastic adjusting ring breaking. The result is severe oil pressure loss and engine failure. This is uncommon for a vehicle that has 65k miles. The engine failure comes without warning; there are no check engine light warnings. The vehicle's engine just fails I discovered the oil pump failure when I found it unusual that I had to add oil twice over a 6-month period. I took it to the dealer, where they informed me of the issue. This is extremely dangerous, especially when an engine locks up at high speeds on a highway.
NHTSA complaint #11729655 — an unverified report by a vehicle owner.
The contact owns a 2021 BMW X4. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System). While the vehicle was in park(P), there were abnormal sounds coming from the engine. The contact stated that when the vehicle was shifted into drive(D) and the brake pedal was depressed, there was an abnormal sound coming from the front of the vehicle. The vehicle was taken to a dealer on several occasions, but the failure was not duplicated. The vehicle was then taken to an independent mechanic and was currently being diagnosed. The manufacturer was notified of the failure. The failure mileage was approximately 70,000.
NHTSA complaint #11717328 — an unverified report by a vehicle owner.
We heard a whining sound under the hood on November 1st, 2025. Prior to noticing this noise, there were no warming lamps or messages appearing. Following a short drive we smelled burning in the garage. We did not drive the vehicle the following day and intended to take it to our mechanic on Monday morning, the 3rd. Upon trying to start the car it was dead. We had to have it professionally jumped as standard jumping with our personal jumper cables would not start it. Our mechanic explained both the battery and the water pump would need to be replaced. Upon further examination, he realized that the cable or water pump harness that connects the two had been burned and discovered a recall on thousands of 2017/2018 X4 models. He called us and encouraged us to take it to BMW as he found the recall and assumed they would take care of it. Upon calling our local dealership, they looked up our VIN and said our model was not part of the recall. We proceeded with the repair as we had to have our vehicle. Once those parts were replaced, it was also discovered that the issue caused the entire DME/ECU unit to go bad. Our mechanic then ordered that directly from BMW. Once in he had it reprogrammed and we got the car back. We were without a vehicle for a month. We would ask that you please review this as it's clear, this was the exact issue that has affected thousands of other BMW X4 Models. It is a safety issue as we smelled the burning in our garage and learned later that it could have started a fire either while driving it or in our garage at home. Our VIN should be included in the recall. Upon calling BMW of North America Customer Service, they told us to file a complaint on nhtsa.
NHTSA complaint #11706580 — an unverified report by a vehicle owner.
The water pump was found to have extreme corrosion after several other components on the car were damaged from the coolant leak into the electrical system. The car was suddenly losing power while driving and the DME was smoking, potentially causing an engine fire. So far the water pump, Digital Motor Electronics (DME) and throttle body were replaced over a 15 day period in service. The day the car was picked up, the chassis stabilization light came on and the dealership was receiving codes saying multiple additional electrical systems are now triggering the codes. The car was back at the dealer for service and now they are saying even more systems have been damaged by the leak. There is currently a recall on the water pump for this model and year, although this exact VIN is not included in the recall. Initial overheat warnings came on July 22, 2025 just prior to the car going in the shop although the dealer didn't see that the car was overheating. The fault codes were coming up as electrical. Only the dealer has inspected the car thus far. I content this car should have been included in the recall for the water pump as the description of the recall fits the exact damage to the water pump in my car.
NHTSA complaint #11682608 — an unverified report by a vehicle owner.
The contact owns a 2018 BMW X4. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted on several occasions; however, the contact was informed that parts were not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11674611 — an unverified report by a vehicle owner.
The contact owns a 2016 BMW X4. The contact was notified of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11673979 — an unverified report by a vehicle owner.
The Oil filter housing on my BMW X4 failed randomly while parked over night causing my vehicle to be depleted off coolant. If you want to inspect the part you will have to reach out to bmw of Columbus for documentation and I can provide the record for repair once complete.This caused my vehicle to be immobilized. If my vehicle had been on the road like previously I would’ve been stranded. There were no warning lights or leaks prior to the vehicle malfunctioning. I ubered to get coolant and once filling the reservoir the coolant immediately leaked out resulting in me needing a tow to the dealership. This problem has been reproduced with many dealers as there’s numerous of report of this online and I believe the dealer has inspected this part but is refusing to replace or recall this part under any type of program or create any type of solution to make this not happen again. There wasn’t any small leaks or warning lights shown before this issue spawned all at once then after showing the low coolant light.
NHTSA complaint #11671661 — an unverified report by a vehicle owner.
The contact owns a 2017 BMW X4. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while slowing down for a traffic light, the message for possible transmission failure and to seek service immediately was displayed. The contact had taken the vehicle to a dealer, but the vehicle was not diagnosed or repaired. The contact stated that the failure was intermittent. The contact related the failure to NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System). The failure mileage was approximately 100,000. VIN tool confirms parts not available.
NHTSA complaint #11658269 — an unverified report by a vehicle owner.
The contact owns a 2018 BMW X4. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while operating the vehicle there was a burning odor coming from the engine compartment. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure. The failure mileage was 75,000. VIN tool confirms parts not available.
NHTSA complaint #11656823 — an unverified report by a vehicle owner.
The contact owns a 2015 BMW X4. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11654956 — an unverified report by a vehicle owner.
Description of the Problem: I am reporting a severe vehicle fire that occurred with my 2015 BMW X4 (VIN: [XXX}) on [XXX], while I was driving on [XXX] in Orlando, Florida. This was a life-threatening incident. I narrowly escaped death as flames suddenly engulfed the front of the vehicle while I was on the road. For nearly two hours, it felt like a horror show. I am still in shock. After checking my VIN on NHTSA’s recall database, I discovered that my vehicle is part of Recall Number 24V608, which is still "Incomplete" and had no remedy available. The recall clearly describes a fire risk caused by liquid from the PCV system dripping onto the engine coolant pump’s electrical connector, which may lead to a short circuit and possibly a fire. I strongly believe that this is exactly what happened in my case. I am not a technical expert, but based on the description provided by BMW and NHTSA, it appears this recall defect directly caused my vehicle fire. I had no warning, no remedy notice, and no chance to prevent this. This incident has been widely covered by local news and emergency response teams: WFTV News Coverage WESH 2 News Coverage Orlando-News Article Orlando Fire Department's Official Post on Twitter/X This could have been fatal. Thankfully, no one was injured, but the mental trauma, financial burden, and risk to others on the road were immense. I am requesting NHTSA to investigate this case thoroughly and ensure that BMW is held accountable. These kinds of delays in remedies and safety actions are putting lives at risk. If needed, I can provide photos, videos, or any documentation you require. Contact Information: Name: [XXX] Phone: [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11655106 — an unverified report by a vehicle owner.
The contact owns a 2018 BMW X4. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11646510 — an unverified report by a vehicle owner.
The contact owns a 2015 BMW X4. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11644636 — an unverified report by a vehicle owner.
I have reached out to BMW Dealers twice and BMW America Co since October 2024, after receiving the recall notice of Engine Coolant Pump crankcase (No. 24V-608). However, they have been unable to confirm when the remedy will be available. I would like to file a complaint regarding BMW's delay in providing the remedy, which has now exceeded six months. This delay is taking too long, and BMW should prioritize customer safety by having the remedy available as soon as possible. Thank you for your attention to this matter to help.
NHTSA complaint #11642060 — an unverified report by a vehicle owner.
The contact owns a 2016 BMW X4. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11638252 — an unverified report by a vehicle owner.
The contact owns a 2018 BMW X4. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11626924 — an unverified report by a vehicle owner.
The contact owns a 2018 BMW X4. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that after starting the vehicle, the vehicle occasionally failed to move. The vehicle was not diagnosed or repaired. VIN tool confirms parts not available.
NHTSA complaint #11626932 — an unverified report by a vehicle owner.