38 of the
439 complaints filed about the Buick Riviera
are about the seat belts —
9% of everything owners reported.
The worst model year for it is 1995.
TL* THE CONTACT OWNS A 1996 BUICK RIVIERA. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BELT FAILED. THE CONTACT STATED THAT HE ATTEMPTED TO PUT THE SEAT BELT ON BUT IT FAILED TO CONNECT. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT THEY DID NOT PROVIDE THE CAUSE OF FAILURE, JUST THE REPLACEMENT PART NUMBER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THEY STATED THAT THE PART WAS NO LONGER AVAILABLE. THE FAILURE MILEAGE WAS 76,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10492888 — an unverified report by a vehicle owner.
I HAVE A 1997 BUICK RIVIERA THAT HAS A SECURITY LIGHT PROBLEM. I TRY TO CRANK THE CAR AND SOMETIMES IT WILL CRANK OTHER TIMES IT WONT. I AM A YOUNG MALE THAT NORMALLY TRAVELS BACK AND FORTH TO WORK BUT SOME MORNING'S ALL I CAN DO IS PRAY. IT NEVER REALLY BOTHERED ME BEFORE I HAVE BEEN TOLD THAT I HAVE THE PATIENCE OF A SLUG. BUT TODAY I WAS PULLED OVER BECAUSE THE BRAKE LIGHT IN MY WINDOW WAS OUT LONG STORY SHORT. I ASKED THE OFFICER IF I COULD LEAVE THE CAR RUNNING BECAUSE OF THE SECURITY PROBLEM WHILE HE CHECKED MY PAPER WORK INSURANCE REGISTRATION ETC. HE STATED FOR BOTH OF OUR MIND STATES IT WOULD BEST IF I TURNED OFF THE MOTOR. I DID AS I WAS ASKED THE OFFICER RETURNED TO THE CAR TO DELIVER MY DRIVERS LICENSE INSURANCE ETC. HE GAVE ME A WARNING TO GET THE LIGHT REPLACED THEN LEFT MEAN WHILE FOR THE NEXT HOUR AND A HALF. HE RETURNED AROUND 45 MINUTES LATER. I AM ON THE SIDE OF THE HIGHWAY I TRIED CLEANING THE KEY WITH A DRY RAG LETTING THE KEY SET IN THE IGNITION UNTIL THE LIGHT TURNED OFF. I EVEN UNPLUGGED THE NEGATIVE SIDE OF THE BATTERY CABLE TO LET THE COMPUTER RESET ITS SELF. I WENT TO GM AND HAD A KEY MADE FOR THE CAR BECAUSE MY FIRST KEY HAD THE RUBBER TIP REMOVED. SO I FIGURED I WOULD GET A NEW KEY MADE FOR THE CAR AS WELL AS A NEW KEY PAD EVERYTHING WORKED FINE FOR A DAY OR TWO. I CALLED GM THE MANAGER ASKED ME TO COME BACK IN AND STATED THAT MAYBE THE KEY WAS UNDER CUT BECAUSE THEY HAD JUST PURCHASED A NEW KEY CUTTING MACHINE AND WERE STILL WORKING OUT THE BUGS. THE CAR STARTED FINE SECURITY LIGHT CAME ON WHILE I WAS DRIVING AND I JUST DID NOT LET IT BOTHER ME FOR A WHILE. NOW IM INFORMING YOU GUYS BECAUSE MY OTHER CAR WAS TOTALED BY A HIT AND RUN DRIVER WHILE IT WAS ON THE SIDE OF THE ROAD ABOUT TWO WEEKS AGO I LEFT IT TO PUT AIR IN THE SPARE TIRE. I HOPE THAT WE CAN COME TO A SOLUTION TO THIS PROBLEM BEFORE ITS TO LATE FOR ME OR ANYONE ELSE.
NHTSA complaint #10441133 — an unverified report by a vehicle owner.
SEAT BELT FAILURE: THE SEAT BELT FASTENER(CLASP/HOOK) ON MY 1996 BUICK RIVIERA VIN # [XXX] HAS FAILED. INSERTION OF THE MALE END OF THE BELT INTO THE FEMALE FASTENER FAILS TO RESULT IN THE UNIT LOCKING. BUICK STATES THEY HAVE NO RECALL ON THIS ISSUE OR ANY RESPONSIBILITY TO REPAIR IT. THE REAR PASSENGER SEAT BELT (LEFT SIDE, I.E. BEHIND DRIVER) FAILS TO RETRACT THE BELT OR SNUG IT UP AFTER THE BELT IS FASTENED. THIS RESULTS IN MORE THAN A FOOT OF SLACK BELT AND THUS AFFORDS LITTLE PROTECTION TO A PASSENGER IN THE EVENT OF ACCIDENT. ALTHOUGH THERE IS A BUICK RECALL ON PRECISELY THIS PROBLEM FOR THIS MAKE AND MODEL CAR (GM 00023, DATED 15 NOVEMBER 2000, IN RESPONSE TO A 28 FEBRUARY 2000 NHTSA RECALL ORDER, NUMBER 00V057000) BUICK TELLS ME IT DOES NOT COVER MY VEHICLES VIN NUMBER AND IS ALSO NOT THEIR RESPONSIBILITY TO REPAIR. SINCE BOTH ISSUES CLEARLY INVOLVE SAFETY ISSUES, I THOUGHT THE NHTSA WOULD BE INTERESTED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10373140 — an unverified report by a vehicle owner.
SEAT BELT FAILURE: THE SEAT BELT FASTENER(CLASP/HOOK) ON MY 1996 BUICK RIVIERA VIN # [XXX] HAS FAILED. INSERTION OF THE MALE END OF THE BELT INTO THE FEMALE FASTENER FAILS TO RESULT IN THE UNIT LOCKING. BUICK STATES THEY HAVE NO RECALL ON THIS ISSUE OR ANY RESPONSIBILITY TO REPAIR IT. THE REAR PASSENGER SEAT BELT (LEFT SIDE, I.E. BEHIND DRIVER) FAILS TO RETRACT THE BELT OR SNUG IT UP AFTER THE BELT IS FASTENED. THIS RESULTS IN MORE THAN A FOOT OF SLACK BELT AND THUS AFFORDS LITTLE PROTECTION TO A PASSENGER IN THE EVENT OF ACCIDENT. ALTHOUGH THERE IS A BUICK RECALL ON PRECISELY THIS PROBLEM FOR THIS MAKE AND MODEL CAR (GM 00023, DATED 15 NOVEMBER 2000, IN RESPONSE TO A 28 FEBRUARY 2000 NHTSA RECALL ORDER, NUMBER 00V057000) BUICK TELLS ME IT DOES NOT COVER MY VEHICLES VIN NUMBER AND IS ALSO NOT THEIR RESPONSIBILITY TO REPAIR. SINCE BOTH ISSUES CLEARLY INVOLVE SAFETY ISSUES, I THOUGHT THE NHTSA WOULD BE INTERESTED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10373140 — an unverified report by a vehicle owner.
DT*: THE CONTACT STATED THE DRIVER SEAT BELT CATCHES AND WILL NOT FEED. THE VEHICLE WAS TAKEN TO A SERVICE DEALER WHO MENTIONED, NHTSA RECALL # 113343 PERTAINING TO THE SEAT BELT WEBBING. THE VEHICLE WAS NOT INCLUDED IN THE RECALL. UPDATED 9/27/2006 - THE VEHICLW WAS ALSO NOT INCLUDED IN THE STEERING SHAFT COUPLER RECALL 91V-157000. THE DRIVER'S SEAT BELT WOULD NOT LOCK UP.
NHTSA complaint #10166142 — an unverified report by a vehicle owner.
DRIVERS SEAT BELT STITCHING COMING APART AND WILL NOT HOLD IN A ACCIDENT. THREAD USED EITHER ROTTED OR DEFECTIVE. ARMSTRONG SERVICE DEPT SENT ME TO A AUTO UPHOLSTERY SHOP TO HAVE IT REPAIRED, THEY REFUSED TO DO IT STATING THAT IT WAS AGAINST THE LAW FOR THEM TO WORK ON IT AND TO RETURN TO THE DEALERSHIP. THE DEALERSHIP SAID THAT THEY COULD ORDER A NEW SEAT BELT ASSEMBLY AND I WOULD HAVE TO PAY FOR IT MYSELF AS THE ORIGINAL WARRANTY WAS NOT IN EFFECT. I STATED THAT I BOUGHT A HIGH QUALITY VEHICLE FROM THEM AND THIS IS MY 4TH BUICK, AS I HAVE ALWAYS OWNED A BUICK PRODUCT BECAUSE OF THEIR REPUTATION AND CUSTOMER SERVICE. I EXPLAINED TO THEM THE VEHICLE HAS ONLY 55,594 MILES AND THE SEAT BELTS SHOULD NOT FALL APART AS I PURCHASED A HIGH QUALITY PRODUCT AND THEY SHOULD REPLACE THE DEFECTIVE SEAT BELT. THE SERVICE PERSON MENTIONED TO ME TO CONTACT BUICK CUSTOMER SERVICE AND GET A CASE NUMBER 1-416031739. THEIR ANSWER WAS THAT I SHOULD HAVE PURCHASED A EXTENDED WARRANTY, BUT THEY WOULD PARTIALLY HELP PAY FOR THE NEW SEAT BELT BUT DID NOT MENTION ANY AMOUNT. I FEEL THAT THIS IS UNFAIR AS I PAID FOR QUALITY AND THIS SHOULD NOT BE A ISSUE. BUICK SHOULD REPLACE THE DEFECTIVE PART AND I SHOULD NOT BE CHARGED FOR IT.
NHTSA complaint #10160818 — an unverified report by a vehicle owner.
VEHICLE IS EXPERIENCING PROBLEMS WITH THE DRIVER SIDE SEAT BELT. THE SEAT BELT WILL NOT SUPPORT THE DRIVER. OWNER HAS CONTACTED THE DEALER, BUT THE PROBLEM STILL EXIST. *NM ON 5/32004 CONSUMER WAS HIT ON THE DRIVER'S SIDE BY A 18 WHEELER. THEY REPLACED THE SEAT BELT WITH A NEW ONE AND THE SAME PROBLEM STILL OCCURRED. THE CONSUMER BELIEVES THE DESIGN OF THIS GM BELT IS DEFECTIVE BECAUSE IT DOES NOT PROVIDE PROTECTION DURING SIDE IMPACT ACCIDENTS. THE CONSUMER BELIEVES ALL BUICK RIVIERA'S NEED TO BE RECALLED AND REPLACED WITH BELTS THAT WILL WORK AND GIVE PROTECTION . *BF
NHTSA complaint #10108594 — an unverified report by a vehicle owner.
THE REAR SEAT BELTS FAILED TO RETRACT AS WELL AS THE RIGHT SIDE. THE REAR SEATS WERE RARELY USED. THIS FAILURE WAS DUE TO THE DEFECT DESCRIBED IN RECALL 00V057000 REAR SHOULDER BELTS BUT THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL.
NHTSA complaint #10099142 — an unverified report by a vehicle owner.
CONSUMER'S VEHICLE EXPERIENCED THE SAME PROBLEM AS STATED IN NHTSA RECALL 00V057000. PASSENGER VEHICLES. THE REAR SHOULDER BELT(S) DO NOT RETRACT. A RETAINER COULD SEPARATE FROM A REAR SEAT SHOULDER BELT RETRACTOR WHICH RESULTS IN THE RETRACTOR RETURN SPRING BECOMING DISENGAGED. DEALER INDICATED TO THE CONSUMER THAT RECALL APPLIED ONLY FOR THE YEAR 1995 .
NHTSA complaint #10092902 — an unverified report by a vehicle owner.
THE SEATBELT IN THE FRONT DOES NOT PULL OUT. WHEN IT RAINS OR SNOWS THE BRAKE CAUSE THE VEHICLE TO HAVE EXTENDED STOPPING DISTANCE. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
NHTSA complaint #10005955 — an unverified report by a vehicle owner.
THE CONSUMER TOOK THE VEHICLE TO HAVE RECALL REPAIR OOV-057 OF THE REAR SEAT BELT, THE CONSUMER REQUESTED THAT THE DEALER ALSO REPLACE THE FRONT SEAT BELT SINCE THEY FAILED IN THE SAME MANNER AS THE REAR (NOT RETRACTING), THE CONSUMER PAID FOR THE REPAIR OF THE FRONT SEAT BELTS BUT FEELS THEY SHOULD HAVE BEEN RECALLED WITH THE REAR ONES SINCE THEY EXHIBITED THE SAME FAILURE. NLM
NHTSA complaint #561516 — an unverified report by a vehicle owner.
RECALL 00 V 057 000. CONSUMER HAS CONTACTED DEALER, STATE PARK MOTORS IN WINTERSVILLE, OH 43953, 740-264-3113, TO SCHEDULE AND APPOINTMENT FOR THE RACALL ON 1-DEC-2000. AS OF TO DATE, DEALER WAS TELLING CONSUMER THAT PARTS WERE ON BACK ORDER. MANUFACTURER HAS BEEN NOTIFIED.
NHTSA complaint #883000 — an unverified report by a vehicle owner.
I PULLED NHTSA RECALL CAMPAIGN # 00V0057000 & CALLED DLR. THEY PULLED UP VIN. AND SAID THERE WASNO SAFETY RECALL ON MY VIN. I THEN CALLED EBONY DAVIS @ BUICK .SHE SAID NHTSA RECALL NOT CORRECT AND WAS NOT RELATED TO ANYTHING AT BUICK. PLEASE HELP I THINK THIS REPAIR IS SOMETHING BUICK SHOULD PAY FOR.TFCT WAS INVAIL H.
NHTSA complaint #732491 — an unverified report by a vehicle owner.
I PULLED NHTSA RECALL CAMPAIGN # 00V0057000 & CALLED DLR. THEY PULLED UP VIN. AND SAID THERE WASNO SAFETY RECALL ON MY VIN. I THEN CALLED EBONY DAVIS @ BUICK .SHE SAID NHTSA RECALL NOT CORRECT AND WAS NOT RELATED TO ANYTHING AT BUICK. PLEASE HELP I THINK THIS REPAIR IS SOMETHING BUICK SHOULD PAY FOR.TFCT WAS INVAIL H.
NHTSA complaint #732491 — an unverified report by a vehicle owner.