Roads were dry. Sunny conditions. Driving approximately 55 mph in fast lane. Vehicle brakes locked up for approximately one second. There was no collision warning and no vehicle in front of us. We pulled over to disengage all collision and emergency brake functions. Driver and passengers were all shocked and had pain from tension in neck and back. Had roads been icy this could have led to a multiple vehicle accident with severe injuries or fatalities.
NHTSA complaint #11721178 — an unverified report by a vehicle owner.
St. Ignatius, MT
FORWARD COLLISION AVOIDANCE: WARNINGS
Roads were dry. Sunny conditions. Driving approximately 55 mph in fast lane. Vehicle brakes locked up for approximately one second. There was no collision warning and no vehicle in front of us. We pulled over to disengage all collision and emergency brake functions. Driver and passengers were all shocked and had pain from tension in neck and back. Had roads been icy this could have led to a multiple vehicle accident with severe injuries or fatalities.
NHTSA complaint #11721178 — an unverified report by a vehicle owner.
Vehicle was running with the driver side door open and driver out of vehicle. The vehicle slipped out of gear and reversed quickly. Driver went to get back in while moving backwards to try and stop vehicle. The driver got smashed between the garage and vehicle door. The vehicle door hyperextended and caused damage/injury to driver. The emergency brake did not come on until after the accident. Prior to this happening recalls were not preformed due to GM advising us that our vehicle was not next to get it done. Throughout ownership the vehicle has slipped out of gear two other times. We took it in each time and were told it shouldn’t happen again and they could not replicate. GM did an inspection after and fixed recalls and told us they would not assist us with damage or any compensation.
NHTSA complaint #11705426 — an unverified report by a vehicle owner.
Spring, TX
FORWARD COLLISION AVOIDANCE: WARNINGS
UNKNOWN. Weather related - rain water incoming on floor board under steering column. Effecting electronics and vehicle driving safety. Vehicle has propulsion control issues as a cause.
NHTSA complaint #11684237 — an unverified report by a vehicle owner.
St. Johns, FL
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
23 Escalade L87 engine and transmission issue along with rear cross traffic alert emergency breaking. @ 8600k lifter failure (repair) @ 8750k transmission toque converter replacement @10600k spark plug replacement rough idle @17k in for hard down shift transmission valve replacement @21k in for lifter and same transmission down shift issue Service advisor advised that the lifters need to be replaced again and the hard down shift failed to be fully addressed. The upper level from GM advised no remedy could be found until service bulletin could be resolved. No repair work to be performed. To release to customer as is until engine replacement can be performed. So GM is forcing us to take back our vehicle on the road with a failing engine that needs replacement but due to not having enough stock to repair in timely fashion are placing us back on the road until one can become available. This now opens us up for massive catastrophic failure with my family on the road and not to mention others on the highway and public road system. I’m astonished that GM would do this to their customers and jeopardize the safety of their customers and other citizens on the roads. Something has and needs to be done. They are now placing my family and other lives in danger to save money. Vehicle serviced at field’s Cadillac St. Augustine Fl and recently at Randy Mario Cadillac Jacksonville Fl. Case number with GM[XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11659460 — an unverified report by a vehicle owner.
Oklahoma City, OK
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Engine failure with less than 30k miles.
NHTSA complaint #11645486 — an unverified report by a vehicle owner.
On [XXX] my 2023 Cadillac Escalade Super Cruise VIN: [XXX] with approximately 9600 miles failed to operate in a safe manner and has malfunctioned. The vehicle has been well maintained and follows all manufacturer specifications. It is a lemon. The engine seized while operating on the highway. The vehicle lost speed, there was a crashing boom sound, followed by extreme shaking as grinded to a halt. It was extremely challenging for the driver to maintain control. The dealership confirmed the engine will not turn over, they removed the oil filter and examined the oil sample from it. The sample showed signs of metal, a clear indication of an internal failure. The procedure now is to order a new engine, radiator, oil cooler lines and all one time use components of the fuel injection rails all seals, gaskets and bolts required by General Motors. In addition, the emergency braking system did not engage. The onstar system emailed me the night before a clean bill of health with their diagnostic app. There were also no check engine lights prior to using the vehicle. Our use of the vehicle has been impaired, the market value has dropped, and there are obvious safety concerns in placing my family in this vehicle. My research online indicates this is a known issue, however no safety recall has been issued. Police arrived on scene to assist in tow. Police station was Boxford, MA. A report has yet to be completed. I look forward to your prompt response and resolution to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11591452 — an unverified report by a vehicle owner.
Marietta, GA
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Vehicle: 2023 Cadillac Escalade purchased in Oct 2022. At the time of new vehicle delivery the Dealer in Atlanta Peachtree Blvd, informs the Reverse Camera is not working completely - Has issues - 1.) Missing Gridlines 2.) Blue Hour Glass reducing the visibility while reversing the vehicle. Dealer states this is GM Cadillac issue and they cannot solve it. 3.) There is an irritating vibration sound while driving this 2023 Escalade above 70 mph ( like a flag on top of vehicle). The dealer in Atlanta, Peachtree Blvd cannot fix the problem even after 4 service center visits, and keeping the vehicle for more than 10 days . It is now almost 8 months since the new 2023 Escalade was purchased. Called up GM Cadillac Customer Support many times on 800 333 4223 since one month and registered the complaint case and even GM Cadillac does not know and does not have a clue on how to provide any solution. The customer support provided by GM Cadillac Customer support team is pathetic. No response to customer complaints !!!!! The GM Cadillac Customer Support team is not qualified to deal with customer issues / pain. It is pathetic to have companies like GM Cadillac to ignore problems with their premium vehicle like Escalade. I do not see any other solution, hence reporting the issue with NHTSA. Manufacturers like GM Cadillac should not sell vehicles with known issues, without informing customers.
NHTSA complaint #11522093 — an unverified report by a vehicle owner.
Maple Falls, WA
LANE DEPARTURE: ASSIST
Please explain your complaint in detail: Every Cadillac dealership in the area is refusing to service my vehicle for a serious safety recall •GM #: N222384930 Trailer Brake Control Switch. When I call the dealerships to set up an appointment, they tell me there is a note on my account to not service your vehicle. The vehicle is brand new and was purchased from Brotherton Cadillac. All of the Cadillac dealerships are working together to block any service of my vehicle.
NHTSA complaint #11513125 — an unverified report by a vehicle owner.
Reese, MI
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
when i took delivery of my vehicle in November of 2022 my rear parking and pedestrian guide lines worked perfectly and a month later they stopped working and is no longer active. Given the huge size of the Cadillac escalade this is major safety issue and could result in a rear collision or a pedestrian being injured. I contacted Cadillac and there is no fix for this and when i start my vehicle a blue hourglass appears on my center info screen
NHTSA complaint #11508707 — an unverified report by a vehicle owner.