25 of the
442 complaints filed about the Cadillac XT5
are about the driver-assist systems —
6% of everything owners reported.
The worst model year for it is 2022.
25
Complaints
6%
Share of all complaints
5
Crashes
0
Fires
Driver Assist & Collision Avoidance complaints by model year
Failed transmission--April 16, 2026 I was backing out of my garage when I heard a very loud bang noise and it stopped my car instantly. I thought I had hit something but I did not. On may 22, 2026. I stopped at a red light a few cars back but when the light changed the car would not go as it hesitated a few seconds (maybe 15) like it was not going to drive off but it did. On May 23, 2026, I was going up the driveway from my sisters house and again the very very loud bang noise and it stopped instantly. This time it pushed me toward the steering wheel, if I had been going a little faster I think the air bag would have popped out. This time the flasher come on like someone pulled out or I was going to hit something. I was told by the Cadillac service person that they would drive it cold today(May 26, 2026) and see if anything happens. Well I am not driving this car 55 miles per hour and it stops instantly maybe killing me and others on the road. I think this is a safety problem. I love my Cadillac but I do not want to die in it.
NHTSA complaint #11740091 — an unverified report by a vehicle owner.
I was driving using turn by turn directions and it told me to turn and I turned too soon and hit a telephone pole, front center. The airbags did not deploy and onstar did not recognize crash. I heard nothing from anyone. I called 911 to get the police to come and a wrecker driver. Even though I was wearing my seatbelt, my chest struck the steering wheel and my left hand was badly bruised. This is a serious safety concern. There is police report. Pictures were taken by the policeman.No one has touched the box that records things. It is at Newell Colkision Center, Fitzgerald, GA Owner- Harris Newell. I am waiting to get it repaired . I want someone to retrieve information on box. I want to make sure air bags and safety systems work before driving it. I was the only one in the car.
NHTSA complaint #11733785 — an unverified report by a vehicle owner.
I was driving using turn by turn directions and it told me to turn and I turned too soon and hit a telephone pole, front center. The airbags did not deploy and onstar did not recognize crash. I heard nothing from anyone. I called 911 to get the police to come and a wrecker driver. Even though I was wearing my seatbelt, my chest struck the steering wheel and my left hand was badly bruised. This is a serious safety concern. There is police report. Pictures were taken by the policeman.No one has touched the box that records things. It is at Newell Colkision Center, Fitzgerald, GA Owner- Harris Newell. I am waiting to get it repaired . I want someone to retrieve information on box. I want to make sure air bags and safety systems work before driving it. I was the only one in the car.
NHTSA complaint #11733785 — an unverified report by a vehicle owner.
The contact owns a 2021 Cadillac XT5. The contact stated that while driving approximately 50 MPH, the infotainment screen was touched but went black and failed to respond. The vehicle was turned off and restarted at the next traffic light, and the infotainment screen was touched and remained black and failed to respond. The vehicle was taken to an independent mechanic and was diagnosed; however, the diagnostic result was not provided. Due to the failure, the HVAC system, GPS, Bluetooth, Back Over Prevention, and Lane Keep Assist features became inoperable. The manufacturer was notified of the failure. The failure mileage was approximately 113,240.
NHTSA complaint #11722196 — an unverified report by a vehicle owner.
THE VECHICE TRANSMISSION JERKS WHEN STARTS TO MOVE. SQEAKING NOISE IN THE CV JOINTS BOOTS, the shifts gears module stays in sports mode, will not stay on in regular mode. Defective sensors to send signal to OnStar alarm theft .
NHTSA complaint #11707080 — an unverified report by a vehicle owner.
THE VECHICE TRANSMISSION JERKS WHEN STARTS TO MOVE. SQEAKING NOISE IN THE CV JOINTS BOOTS, the shifts gears module stays in sports mode, will not stay on in regular mode. Defective sensors to send signal to OnStar alarm theft .
NHTSA complaint #11707080 — an unverified report by a vehicle owner.
The contact owns a 2022 Cadillac XT5. The contact stated that the back-over prevention camera lines were very faint. The contact was unable to see the guidelines or the markings. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to fix the vehicle. The vehicle was diagnosed, and the contact was informed that the rearview camera was operating as designed. The mechanic was unable to duplicate the failure. The mechanic informed the contact that the dimming of the camera was normal operation while reversing. The vehicle was not repaired. The contact sent an email to the manufacturer, but no response was provided. The failure mileage was approximately 34,000.
NHTSA complaint #11680848 — an unverified report by a vehicle owner.
purchased 2024 XT5 brand new less than 6,000 miles SES light on..dealer states part failure w/transmission snap ring-traded vehicle for 2025 XT5. At 5,464 miles SES light comes on-another internal transmission part failure this time control valve body needed to be replaced. The control valve body is currently being recalled in the Cadillac CT5 but GM has not acknowledged issues with the control valve body on the XT5. After leaving the dealership after being serviced for a control valve body replacement I was involved in an accident 79 miles later/none of the safety features on this $60,000 vehicle engaged… no emergency braking… no vibration of seat…. no audible or visual alert stating approaching the vehicle to closely-NOTHING!
NHTSA complaint #11666450 — an unverified report by a vehicle owner.
purchased 2024 XT5 brand new less than 6,000 miles SES light on..dealer states part failure w/transmission snap ring-traded vehicle for 2025 XT5. At 5,464 miles SES light comes on-another internal transmission part failure this time control valve body needed to be replaced. The control valve body is currently being recalled in the Cadillac CT5 but GM has not acknowledged issues with the control valve body on the XT5. After leaving the dealership after being serviced for a control valve body replacement I was involved in an accident 79 miles later/none of the safety features on this $60,000 vehicle engaged… no emergency braking… no vibration of seat…. no audible or visual alert stating approaching the vehicle to closely-NOTHING!
NHTSA complaint #11666450 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving my vehicle, alert popped up on my dash stating "Steering Assist is Reduced Drive with Care" futhermore after that my Check Engine Light Turned on and my Engine Heater Stayed cold and would not warm up. Vehicle has been inspected by the Cadillac Dealer and they stated it is all due to the Sensor. However Sensor is on backorder and has taken them 3 week to get the part. They stated it is safe to drive even though all those alerts came up, since he said it appears to be stuck open, however they stated if it gets stuck in a closed state then the engine could overhead which would require having the vehicle towed in. They offer a "limited" warranty on this however since I just was past the warranty period they state you have to pay the full price. Warranty is for 85,000 miles and I am barely above it at 87675.
NHTSA complaint #11639690 — an unverified report by a vehicle owner.
Engine problem loss of power intermittently no reverse. They replaced clutch parts seals, piston, rings, plates, and plates. Had Vehicle for about 22 days. Driving home after repairs completed. Cluster display- instrument panel went out. Called Dealer and Cadillac assistance. Says there nothing they can do until Cadillac releases a fix. I believe vehicle is a safety risk for the second time with no remedy for instrument panel not functioning. Thank you Greg
NHTSA complaint #11596124 — an unverified report by a vehicle owner.
Engine problem loss of power intermittently no reverse. They replaced clutch parts seals, piston, rings, plates, and plates. Had Vehicle for about 22 days. Driving home after repairs completed. Cluster display- instrument panel went out. Called Dealer and Cadillac assistance. Says there nothing they can do until Cadillac releases a fix. I believe vehicle is a safety risk for the second time with no remedy for instrument panel not functioning. Thank you Greg
NHTSA complaint #11596124 — an unverified report by a vehicle owner.
The contact owns a 2024 Cadillac XT5. The contact stated while driving at an undisclosed speed and approaching a vehicle ahead, the Forward Collision Avoidance system failed to activate, causing the contact to swerve to avoid a collision. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the sensors, informing the contact that the sensors needed to be reprogrammed. The vehicle was repaired, but the failure reoccurred. The contact also stated that while driving at an undisclosed speed with manual mode activated, upon reaching 9th gear, the vehicle lost motive power and was unable to continue to accelerate. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 9,200.
NHTSA complaint #11588522 — an unverified report by a vehicle owner.
The contact owns a 2023 Cadillac XT5. The contact stated that while reversing from the garage, the rear-view on the camera screen was working as designed; however, the camera screen turned dark in the daylight. While continuing to reverse down the driveway, the screen corrected independently. There were no warning lights illuminated. The vehicle was taken to the local dealer and the contact was informed that the function operated as designed. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the dealer for assistance. The failure mileage was approximately 15.
NHTSA complaint #11556997 — an unverified report by a vehicle owner.
After exiting a car wash (automated)on Monday-7/3/23, I was attempting to stop my vehicle so I could dry the exterior with towels. I was on the car wash property and as I approached an area that was open, I attempted to stop the vehicle, the engine revved very high and the vehicle took off at a very high speed in fractions of a second. The vehicle then climbed over a flower embankment and hit the wall of the Car wash. The impact was so great that it put a large hole in the wall and ruptured a main water line creating a huge water leak. The fire department and police officer arrived at the scene to make a report. My initial thought was that my sandal may have got trapped but after returning home and rethinking the entire incident may times I believe this was “UNINTENTIONAL ACCELERATION “ The driver side airbag and knee airbag were deployed. Thankfully I was not hurt. Had this happened when I was on a road or a grocery store/ mall parking lot things could have been very serious. I have insurance through State Farm and have requested them numerous times to have a diagnostic check done to identify the reason for this to happen and they have declined my request. Please let me know what the next steps are.
NHTSA complaint #11530753 — an unverified report by a vehicle owner.
After a rainy highway speed 50 mile trip I stopped to get a Lotto ticket at my local store. I shut the vehicle off. It took me approximately 2 to 3 minutes to buy the Lottery ticket. I started the vehicle and noticed that my power steering was not operating. I could barely move the steering wheel ( it seemed locked) and I barely made my 10 mile trip to my house using secondary dirt roads . I called my dealer and was told that sometimes after an overnight of non use the problem would go away. The next morning I started the vehicle and the power steering was back to normal. I took it to my local Cadillac dealer and they scoped it and found no defect codes recorded. I was very fortunate that the incident didn’t occur while driving at I-75 . At high speeds without steering it would have resulted in possible multiple serious injuries or deaths. I hope that their is a possible fix to the steering loss but my dealer has no clues at this time. Mileage on my vehicle is approximately 14500 miles. I currently have no confidence in this vehicle and will not have my 75 year wife drive it. My age is 77. Another serious incident that I had with this vehicle when it was new was the automatic forward collision braking . I was making a left turn and for no reason the car suddenly braked hard and stalled. I was fortunate that the oncoming traffic stopped and gave me a chance to restart and move away from the intersection. The problem was resolved by my dealer by reducing the sensitivity of the forward collision braking.
NHTSA complaint #11529902 — an unverified report by a vehicle owner.
The contact owns a 2021 Cadillac XT5. The contact stated that the back over prevention camera intermittently failed to operate as needed. There was no warning light illuminated. The contact called the dealer and was informed that the VIN was not under recall. Upon investigation, the contact discovered NHTSA Campaign Number: 22V709000 (Back Over Prevention) which he linked to the failure. The manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 10,000.
NHTSA complaint #11506928 — an unverified report by a vehicle owner.
The contact owns a 2023 Cadillac XT5. The contact stated that while operating the vehicle, the backup camera malfunctioned, and only a black screen was displayed. The contact indicated that the failure was intermittent. Additionally, the contact indicated that while the camera was working, the image was very dim, making it difficult to view the image being displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage 300.
NHTSA complaint #11490748 — an unverified report by a vehicle owner.
The contact owns a 2023 Cadillac XT5. The contact stated that upon purchase of the vehicle, she was informed that the full camera system had yet to be installed and that the part would become available in the 4th quarter of 2022. The contact also stated that while driving at various spends, the lane departure warning feature activated with no other vehicles nearby. The contact also stated that the back-up camera failed to operate as needed with an unknown alert message on the infotainment screen. The dealer was notified of the failure and referred her to a local dealer for assistance with the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 800.
NHTSA complaint #11487984 — an unverified report by a vehicle owner.