FaultScore

Jaguar XJ Sedan vs Mercury Milan Hybrid

Both cars' complete complaint records, side by side.

Read the totals carefully. NHTSA publishes no sales figures, so the car that sold more collects more complaints regardless of quality. The rows worth weighing are the proportions — the share of complaints that involved harm, and which part dominates.

Measure Jaguar XJ Sedan Mercury Milan Hybrid
Complaints on file 32 80
Model years covered 2000–2011 2010–2010
Worst model year
Best model year
Crashes reported 1 0
Fires reported 1 3
Injuries reported 1 0
Deaths reported 0 0
Most complained-about part Engine & Cooling Steering
Share of complaints involving harm 9.4% 3.8%

Jaguar XJ Sedan by year

00 05 06 08 11
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Engine & Cooling 7 21.9%
Fuel & Propulsion 5 15.6%
Transmission & Drivetrain 4 12.5%
Electrical System 4 12.5%
Airbags 2 6.3%
Tires 2 6.3%
Other & Unspecified 2 6.3%
Brakes 1 3.1%

Mercury Milan Hybrid by year

10
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks

Steering 16 20.0%
Electrical System 9 11.3%
Airbags 9 11.3%
Transmission & Drivetrain 8 10.0%
Brakes 8 10.0%
Fuel & Propulsion 8 10.0%
Engine & Cooling 6 7.5%
Lights 5 6.3%