18 of the
367 complaints about the 2020 Ford Escape Hybrid are about the
driver-assist systems — 5% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
42,500 miles.
D
18
Complaints
1
Crashes
0
Fires
3
Injuries
Exactly what failed
Blind Spot Detection
527.8%
Warnings
316.7%
Rearview System Braking
316.7%
Back Over Prevention
211.1%
Automatic Emergency Braking
211.1%
Adaptive Cruise Control
15.6%
Camera
15.6%
Warning
15.6%
What owners said
Filed with NHTSA, in their own words.
at 82,000 milesGrand Island, NE1 injured
BACK OVER PREVENTION
The contact owns a 2020 Ford Escape. The contact stated that the vehicle was taken to a local dealer for NHTSA Campaign Number: 26V123000 (Back Over Prevention). The dealer performed the software reprogramming; however, a week after the recall repair, the display screen and rearview camera shut off again. Additionally, a piece of interior ceiling trim fell and struck the contact's arm, resulting in a minor injury. The local dealer was contacted, but the vehicle was not repaired due to the dealer's request for a diagnostic fee for the recall remedy inadequacy. The contact mentioned that the check engine warning light was illuminated. The vehicle was taken to the same dealer, where it was informed that the vehicle needed an unknown oil. The vehicle was repaired, but the check engine light continued to be illuminated. The manufacturer was made aware of the failure. The failure mileage was 82,000.
NHTSA complaint #11748752 — an unverified report by a vehicle owner.
at 79,000 milesLos Gatos, CA
BACK OVER PREVENTION
The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V123000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the sync screen intermittently displayed an inverted image. The contact added that the inability to properly use the display posed a safety risk, as it may increase the likelihood of a crash. The approximate failure mileage was 79,000.
NHTSA complaint #11734867 — an unverified report by a vehicle owner.
Carrollton, TX
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Back up camera image freezes on Infotainment screen while driving the vehicle, then the screen goes black. This is a hazard on long trips when relying on navigation maps which should be shown on the screen, but then we're forced to use our phone's tiny screen.
NHTSA complaint #11565263 — an unverified report by a vehicle owner.
This recall is very serious, I do not feel safe driving my car as it could explode and kill me, and or others. No eta on a serious recall, even though I am being forced to pay for repairs, and possibly cause more damage to my engine for this serious recall.
NHTSA complaint #11565127 — an unverified report by a vehicle owner.
Gilroy, CA1 injured
FORWARD COLLISION AVOIDANCE: WARNINGS
The edges of the tail light covers are sharp and when I accidentally brush my arms on them while the tailgate is up exposing the edges, I cut my arms badly. I could not upload pictures of the tailgate cover edges or the cuts on my arm which I have.
NHTSA complaint #11561809 — an unverified report by a vehicle owner.
Gilroy, CA1 injured
LANE DEPARTURE: WARNING
The edges of the tail light covers are sharp and when I accidentally brush my arms on them while the tailgate is up exposing the edges, I cut my arms badly. I could not upload pictures of the tailgate cover edges or the cuts on my arm which I have.
NHTSA complaint #11561809 — an unverified report by a vehicle owner.
San Diego, CA
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
1) Head unit not powering up. No backup camera no cross traffic alert. 2) Power train light has come on three times. Dealership is unable to find any issues 3) Starting battery keeps failing. Fourth battery in three years getting installed today.
NHTSA complaint #11549501 — an unverified report by a vehicle owner.
Takoma Park, MD
FORWARD COLLISION AVOIDANCE: WARNINGS
Vehicle has 32,600 miles. On start, received the following warnings. "Check Brake System", "Hill Start Assist Not Available", Pre-Collision Assist Not Available", and the ABS light was lit. The brakes were extremely hard to use. Had vehicle towed to Dealership. Dealership tested and received Code U3000. They "reprogrammed" the ABS, PCM and IPC Modules and performed a "battery disconnect". The fix was not covered by warranty. The dealership said that this could happen again. They were vague about whether it could occur only on start or at any time. Reoccurrence at road speed would likely result in an accident as the vehicle was extremely hard to stop.
NHTSA complaint #11534192 — an unverified report by a vehicle owner.
Kingwood, TX
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Reoccurring simultaneous failures of safety systems "Cross Traffic System Fault ", "Blind Spot System Fault", complete climate panel failure (defroster, heater, ventilation, ...), accompanying failures of power windows, power seats and most recently the ability to open the rear hatch of the SUV. Warnings about intermitent "Drive Mode Not Available". All of the above can occur suddenly when driving or at starting. Windows fog suddenly.
NHTSA complaint #11505412 — an unverified report by a vehicle owner.
Kingwood, TX
LANE DEPARTURE: BLIND SPOT DETECTION
Reoccurring simultaneous failures of safety systems "Cross Traffic System Fault ", "Blind Spot System Fault", complete climate panel failure (defroster, heater, ventilation, ...), accompanying failures of power windows, power seats and most recently the ability to open the rear hatch of the SUV. Warnings about intermitent "Drive Mode Not Available". All of the above can occur suddenly when driving or at starting. Windows fog suddenly.
NHTSA complaint #11505412 — an unverified report by a vehicle owner.
Algonac, MI
FORWARD COLLISION AVOIDANCE: WARNINGS
I get the message to Stop Safely Now and then car turns off in the road. Will not turn back on. Also get messages for Deep Sleep Mode and Low Voltage. I do not feel that it is safe for the car to stop in the road and not be able to move. It has been to a dealership now this is the 3rd time for the issue. The light first appeared in November 2021. It was taken in for service then, again on Oct 18 2022 and now on Oct 26 2022.
NHTSA complaint #11490955 — an unverified report by a vehicle owner.
I get the message to Stop Safely Now and then car turns off in the road. Will not turn back on. Also get messages for Deep Sleep Mode and Low Voltage. I do not feel that it is safe for the car to stop in the road and not be able to move. It has been to a dealership now this is the 3rd time for the issue. The light first appeared in November 2021. It was taken in for service then, again on Oct 18 2022 and now on Oct 26 2022.
NHTSA complaint #11490955 — an unverified report by a vehicle owner.
Clinton, NYCrash
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I was driving on the NYS Thruway with lane assist and cruise control enabled. This is after already having an issue with my computer where the car a couple of months ago just stopped in the middle of the road. This morning I was driving on the Thruway when suddenly, if felt like the collision impact system was engaged and the car shifted to the right slamming into the car next to me. No airbag deployment but extensive damage and collision system was completely engaged. The car issued no warnings or other issues afterwards. NYSPD arrived and completed report. Another car was involved. Only side damage.
NHTSA complaint #11485690 — an unverified report by a vehicle owner.
Kingwood, TX
LANE DEPARTURE: BLIND SPOT DETECTION
Windows operating intermittently. Repeatedly the dashboard flashes "Cross Traffic System Fault", "Blind Spot System Fault", "Blind Spot Left/Right Sensor Fault" occasionally "Cannot Access Memory While Driving". The lower center display panel on the instrument panel goes completely BLACK, and one cannot operate the defroster or air conditioner. The problem occurs intermittently, but when it starts it is more or less continuous for long periods of time. Ford (DeMontrond Ford) has now worked on the problem at least seven times, but safety issues do not stay fixed. Date below is when most recent series of issues occurred.
NHTSA complaint #11481625 — an unverified report by a vehicle owner.
Kingwood, TX
LANE DEPARTURE: BLIND SPOT DETECTION
Repeatedly the dashboard flashes "Cross Traffic System Fault", "Blind Spot System Fault", "Blind Spot Left/Right Sensor Fault" occasionally "Cannot Access Memory While Driving". The lower center display panel on the instrument panel goes completely BLACK. The problem occurs intermittently, but when it starts it is more or less continuous for long periods of time. Ford (DeMontrond Ford) has now worked on the problem at least six times.
NHTSA complaint #11465685 — an unverified report by a vehicle owner.
Kingwood, TX
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Repeatedly the dashboard flashes "Cross Traffic System Fault", "Blind Spot System Fault", "Blind Spot Left/Right Sensor Fault" occasionally "Cannot Access Memory While Driving". The lower center display panel on the instrument panel goes completely BLACK. The problem occurs intermittently, but when it starts it is more or less continuous for long periods of time. Ford (DeMontrond Ford) has now worked on the problem at least six times.
NHTSA complaint #11465685 — an unverified report by a vehicle owner.
at 500 milesMililani, HI
LANE DEPARTURE: BLIND SPOT DETECTION
BLIND SPOT WARNING SYSTEM WILL ACTIVATE WHEN THERE ARE NO CARS AROUND THE CAR. HAPPENS REGULARLY WHEN GOING STRAIGHT AT CONSISTENT SPEED, ACCELERATING, DRIVING AROUND A BEND; ANY AND ALL SITUATIONS. FALSE POSITIVES OCCUR DURING RAIN, DRY WEATHER, ALL LIGHTING CONDITIONS (NIGHT, EARLY MORNING, NOON, LATE AFTERNOON)
NHTSA complaint #11399661 — an unverified report by a vehicle owner.
at 6,000 milesWoodridge, IL
LANE DEPARTURE: BLIND SPOT DETECTION
PASSENGER SIDE BLIND SPOT WARNING IDICATOR IN MIRROR COME ON WHEN NO OTHER VEHICLE IS PRESENT. AT OTHER TIMES, INDICATOR DOES NOT COME ON AT ALL, EVEN IF A VEHICLE IS PRESENT IN THE BLIND SPOT. THIS IS A SAFETY ISSUE. INDICATOR CANNOT BE TRUSTED. MANY OWNERS REPORT THIS SAME PROBLEM ON FORUMS. FORD HAS NO SOLUTION.
NHTSA complaint #11399549 — an unverified report by a vehicle owner.