44 of the
113 complaints filed about the Genesis GV60
are about the electrical system —
39% of everything owners reported.
The worst model year for it is 2023.
This complaint is in regards to Safety Recall 272 Component Failure and Vehicle Disabling / SOS System Failure On [XXX], at approximately [XXX] PM, I was driving my Genesis vehicle during rush hour when I heard a loud popping sound. Immediately following the sound, the dashboard displayed a critical warning light stating: "Electrical Charging System Fault — Check Electrical System." Because I was actively driving in heavy rush-hour traffic, this sudden loss of charging system functionality posed an immediate safety hazard. I pressed the in-vehicle "SOS" button to contact Genesis emergency services. The operator, who identified himself as "Eddie," refused to dispatch a tow truck to assist me. Instead, he offered to read a phone number aloud for me to write down. I explained that I was actively operating a malfunctioning vehicle in heavy traffic and could not safely write down information, but he still refused to call for emergency towing. I managed to safely limp the vehicle back to my residence and subsequently arranged for the local dealership, Genesis of Las Vegas, to tow the vehicle. On Friday, June 5, 2026, the dealership confirmed that the vehicle had suffered a failure of the Integrated Charging Control Unit (ICCU), which also destroyed the 12V battery. They informed me that this failure was directly tied to NHTSA Safety Recall 272 (Integrated Charging Control Unit). While the dealership performed the ICCU remedy, they are currently refusing to release my vehicle unless I pay $500.00 for the replacement of the 12V battery. Because the 12V battery was directly damaged as a consequential result of the recalled ICCU defect, it should be covered under the safety recall remedy and vehicle warranty. As of this reporting, the dealer is holding my vehicle hostage over this fee, and Genesis Motor America has failed to resolve the issue despite a formal complaint being filed with them. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11743386 — an unverified report by a vehicle owner.
Related Recall: 24-01-023G DTC P1A9096 CHECK FOR ICCU & FUSE REPLACEMENT & ICCU SOFTWARE UPDATE (RECALL 021G) On August 8, 2025 I was vacationing and attempted to charge the vehicle at a hotel's level 2 destination charger (32 amp) but the vehicle refused to charge. I then drove 20 minutes away to DC Fast Charge and it worked, and tried level 2 charging again, it still did not work. I ruled out that the level 2 charging station was the problem due to seeing someone else successfully charging from that station. When I returned home, I found that my home charger also stopped charging at 32 amps (though slower 16 amps still worked). On December 14, 2025 I was driving on the highway when I heard a loud pop noise and the vehicle immediately lost propulsion, resulting in a dangerous situation where the car needed to limp at low speeds to the side of the road. There, the car fully lost all mobility and needed to be towed to a Genesis dealership. They diagnosed the problem as a faulty ICCU, and replaced it as well as installed new software to prevent this situation from reoccurring. In May 29, 2026 the vehicle once again no longer charges at 32 amps at home. The charging would initiate and last a few minutes before fully disengaging and the car reports "Charger Not Connected". Since this is a repeat of the same ICCU failure (above), and I DO NOT wish to lose vehicle propulsion on the highway like before, I have stopped driving the vehicle until it can be diagnosed and fixed by Genesis dealership. I am awaiting for the local Genesis dealership's next availability in a week. I no longer can safely drive my vehicle until this is fixed for a second time. The issue is still unresolved as of today, June 8th 2026.
NHTSA complaint #11742759 — an unverified report by a vehicle owner.
On December 1, 2025 the car gave a series of messages on the screen indicating that there was an issue with the electrical system. I was within a mile of home and so drove home because it was operating normally at first. Driving home the car went into a limp mode and could only go very slowly 15-20 mph probably). The car was towed from my house on 12/1/2025. The issue turned out to be a bad Integrated Charging Control Unit (ICCU). The car was fixed on 12/16/2025. I just wanted to make sure this failure was counted .
NHTSA complaint #11722478 — an unverified report by a vehicle owner.
On March 1, 2026, while driving at normal roadway speed on a double yellow-lined road, my 2024 Genesis GV60 Advance displayed a "Check Electric Vehicle System" warning. With less than one minute of the warning appearing, the vehicle lost propulsion and rolled to a stop. I was able to steer into a parking lot, but I was stranded miles from home. There was minimal advance warning before complete loss of drive power. The vehicle could not be driven and required towing. The vehicle previously had the ICCU recall campaign marked as complete on January 3, 2025. Despite that prior recall remedy, the vehicle experienced sudden loss of propulsion. The vehicle is currently at the dealership for diagnosis and repair. The dealership has indicated extended diagnostic time and that related parts are on backorder. I am filing this compliant because sudden propulsion loss with little warning presents a significant safety risk to both occupants and surrounding traffic.
NHTSA complaint #11721954 — an unverified report by a vehicle owner.
Car stopped taking a charge. ICCU and fuse seem to have died. This widespread problem needs to be addressed by the manufacturer. It's dangerous and careless to not have fixed the issue years later.
NHTSA complaint #11717822 — an unverified report by a vehicle owner.
Complete ICCU failure resulting in loss of power on the freeway during rush hour, extremely dangerous for me and everyone around me. Car was towed twice over three years for the same issue, despite having all recalls done. Eventually lemon law eligible, did a buyback.
NHTSA complaint #11714307 — an unverified report by a vehicle owner.
Electrical failure. Car was stuck in neutral on a hill with houses behind. Could not put in park, apply hazard light, or apply emergency brake. Could not exit the car safely due the fact if you took your foot of the brake the car would roll backward down hill uncontrolled. Steering was very stiff or locked so is was impossible to direct car to safe spot at the bottom of the hill. Have video documentation.
NHTSA complaint #11710890 — an unverified report by a vehicle owner.
In 2023 & 2025, my vehicle had been brought into the Genesis dealership to complete NHTSA 24V868000 safety recall by receiving a new software (Service Campaigns 907G & 025G). However, despite that, on [XXX], the vehicle's ICCU failed while I was traveling at highway speeds. The ICCU is the primary component that the safety recall was supposed to address, yet it failed anyways. The car suddenly and dangerously reduced propulsion on the freeway, and I had to slowly maneuver the car onto the shoulder where the car then completely lost all propulsion entirely. My family and I were in the car, and our safety was at extreme risk since the car lost propulsion without warning on the freeway and other vehicles had to swerve around us. There was the very real possibility that had I not reacted quickly, that we would have been fully immobilized on the freeway, blocking traffic and creating a real safety hazard for other vehicles. There were no warning lights or any indications that the part was going to fail -- it failed immediately, and only after that did multiple warning messages appeared due to systems downstream of the ICCU failing as a result of the ICCU's failure. The dealership (Genesis of Dublin) confirmed that the failure was specific to the ICCU and the vehicle had its ICCU replaced under the 10 year powertrain warranty. I have documentation proving that the problem was caused by the ICCU's failure. In addition, the ICCU's replacement with an identical ICCU simply means this extremely dangerous hazard can occur again without warning in 1 to 2 years' time, since the replaced ICCU is the same unit that failed before - no updates to the ICCU have been announced by Genesis or its dealerships. I reiterate: the problem persists despite 24V868000 being preventative recalls completed. Recall 907G Completed 10/26/23 Recall 025G Completed 01/13/25 The above mitigations are not enough to fix the problem and avoid a dangerous situation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B
NHTSA complaint #11707496 — an unverified report by a vehicle owner.
Water pump failure in vehicle less than two years of age. Dealer stated car was not safe to drive. Instrument cluster had a warning light, the app had details of the failures, and the display in the vehicle had a pop up stating the car needed to be serviced TODAY!
NHTSA complaint #11703131 — an unverified report by a vehicle owner.
Last year there was a recall associated with this vehicle due to the ICCU (Integrated Charging Control Unit). Two visits to the dealership were required to resolve the issue (November and December 2024). My vehicle was running properly until 11/17/25 PM when while freeway driving home I experienced a power failure that prompted me to immediately pull over to check the power circuit. My vehicle lost power, going from 65 mph to the 40's, and later the 20's. I was fortunately able to exit the freeway without incident and limped into a nearby dealership after hours where I left my car for repair. I suspect this may be another issue with the ICCU. I am still waiting on the dealership's diagnostics. I am reporting this incident, as based on internet forums, this issue remains a safety problem for the Genesis GV60. I was very fortunate not to have cars immediately behind me when the power failure occurred. What component or system failed or malfunctioned, and is it available for inspection upon request? - ELECTRICAL How was your safety or the safety of others put at risk? - I WAS AT RISK FOR A REAR END COLLISION ON THE FREEWAY DUE TO THE ABRUPT LOSS OF POWER Has the problem been reproduced or confirmed by a dealer or independent service center? - DEALERSHIP IS STILL WORKING ON CAR Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - NO Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - NO PRIOR WARNING SIGNS
NHTSA complaint #11700744 — an unverified report by a vehicle owner.
The 12 volt battery does not recharge resulting in the car going dead. All instruments are blank. The car has been in the dealer's service department since April 28 and they not been able to fix the problem.
NHTSA complaint #11679938 — an unverified report by a vehicle owner.
I leased a 2023 Genesis GV60, which was misrepresented as new but had multiple safety recalls, including ICCU battery failure, AWD/powertrain malfunction, and seatbelt defects. From the start, the seatbelts didn’t secure properly, and the car failed NY state inspection, causing me to lose a job that required a safe vehicle. Despite six visits to different service centers in 3 months, no actual repairs were completed. Mechanics admitted they didn’t understand the battery defect. The recalls later disappeared from the system without resolution. This is highly unsafe and deceptive. Genesis refused accountability, claiming they don’t control dealership practices—yet they allowed a dealer to fraudulently lease a car with open recalls. They also filed a false insurance claim under my name, inflating my premium and causing me over $33,000 in damages. I visited five other luxury dealers and confirmed that other brands do not allow demo or recall vehicles to be sold this way. Genesis’ refusal to fix or buy back the car and their attempt to cover up recall issues reveals a systemic failure in recall enforcement and corporate responsibility. I urge NHTSA to investigate.
NHTSA complaint #11659867 — an unverified report by a vehicle owner.
The 12 volt battery on the EV car has gone dead twice since I took delivery on the new car in January 2025. When that happens the car is completely dead and must be manually accessed to open the hood and jump start the car. The first time the car would function once jump started. The second time the car would not stay "running" and the battery had to be recharged for the car to function. This problem seems to be the same as the issue that prompted the recall of this car and others in the fall of 2024. It appears that the problem was not corrected in new cars produced.
NHTSA complaint #11656777 — an unverified report by a vehicle owner.
The vehicle's instrument panel, behind steering wheel displaying things like speed and warning signs, periodically goes blank at start up for between 30 seconds and 15 minutes. There are lots of reports of this problem on sites like Redit and Genesis Forum, however, Genesis has not issued a recall for even a service bulletin. This apparently common problem is a safety hazard as the driver does not have access to critical safety information, including the vehicle's speed, for a period of time. Because this problem is periodic, it is often difficult to verify at the dealership as it does not produce fault codes. This leaves consumers in a bind as the problem persists since the dealership and manufacturer will not always address.
NHTSA complaint #11655891 — an unverified report by a vehicle owner.
On 3/5/2025 I was driving my car and accelerating to 45 miles per hour when the Stop vehicle and check power supply warning on my car showed on the dash followed by a loud and starting audible tone. I pulled over to check the car and it still worked well. I then went home and tried to charge the vehicle off of our level 2 charger and the vehicle would not start to charge. I brought the car to the dealer the next day after charging the 12 volt battery overnight. I charged the 12 volt battery because the car was no longer charging it as the charging system was not working. The dealer then diagnosed that the ICCU and main fuse were broken and needed replacement. These were the problem parts that previous NHTSA recalls were issued and completed on this vehicle to address this failure. My car still failed with around 6,750 miles driven. I want to let the NHTSA know that the failures of this critical part are still happening despite the manufacturer's recalls being completed in a timely manner.
NHTSA complaint #11652535 — an unverified report by a vehicle owner.
This car is fully electric. Upon start up in cold weather and for up to about 5 miles thereafter, the instrument panel remains black. This eliminates any displayed driving information including warnings, speedometer, driving mode and other items such as brake regeneration, etc. The distance traveled before the panel eventually energizes appears to be increasing. All other vehicle functions continue to operate. A saving grace for my car is that it displays the speed in the heads-up-display but all other information is unavailable. The dealer has determined that the instrument panel will be replaced under warranty. They state that the book price for the panel is in excess of $9,000! The car has approximately 23K mi at this time (1/13/2025)
NHTSA complaint #11635917 — an unverified report by a vehicle owner.
Completed NHTSA recall 24V-868 at my dealer December 13th 2024. ICCU failed on 1/1/2025 and I am awaiting on the 3rd ICCU for my vehicle in less than 2 years. Similar issue happened December 2023, completed the ICCU recall and had the ICCU fail in a similar fashion.
NHTSA complaint #11635373 — an unverified report by a vehicle owner.
Frequently, when starting my car, the instrument cluster display is blank. It can take many minutes for it to turn on. This is unsafe as I can’t see speed and other potential alerts.
NHTSA complaint #11632214 — an unverified report by a vehicle owner.
Frequently, when starting my car, the instrument cluster display is blank. It can take many minutes for it to turn on. This is unsafe as I can’t see speed and other potential alerts.
NHTSA complaint #11632214 — an unverified report by a vehicle owner.
The contact owns a 2024 Genesis GV60. The contact stated while the vehicle was parked, the instrument panel was intermittently darkened, and the contact had to wait several minutes for the instrument panel to return to normal operation. There was no warning light illuminated; however, an unknown error message was intermittently displayed on the instrument panel. The vehicle was taken back to the residence. A dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 9,000.
NHTSA complaint #11631575 — an unverified report by a vehicle owner.