2017 Hyundai Ioniq Hybrid fuel system problems

HYBRID PROPULSION SYSTEM

The contact owns a 2017 Hyundai Ioniq Hybrid. The contact stated that the vehicle failed to start with several unknown warning lights illuminated. Additionally, the message "Starting Engine to Avoid Battery Discharge" was displayed. The vehicle was later towed to the local dealer who diagnosed that the 12-volt lithium battery had melted and expanded and needed to be replaced, along with the power relay assembly and fuse. The vehicle was not repaired. The manufacturer was contacted. The contacted stated that the vehicle was previously serviced and inspected under NHTSA Campaign Numbers: 22V459000 (HYBRID PROPULSION SYSTEM) and 18V704000 (HYBRID PROPULSION SYSTEM). The contact stated that the vehicle had experienced the failure listed in the recalls. The failure mileage was 135,262.

NHTSA complaint #11746265 — an unverified report by a vehicle owner.

HYBRID PROPULSION SYSTEM

The contact owns a 2017 Hyundai Ioniq Hybrid. The contact stated while at a complete stop at a red traffic light, the vehicle stalled. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed that the power relay assembly (PRA) located underneath the rear seat had failed and needed to be replaced; however, the part was not available. The vehicle was not repaired, but the mechanic overrode the computer system. The mechanic related the failure to NHTSA Campaign Number: 22V459000 (Hybrid Propulsion System). The contact stated that the VIN was previously included in the recall; however, the recall was marked as complete after the vehicle passed the inspection test. The contact stated while driving 20-25 MPH, the failure recurred. The vehicle was towed to the dealer, where the contact was informed that the vehicle could not be repaired under the recall. The vehicle was then towed to a second dealer, Keyes Hyundai of Mission Hills(10240 Sepulveda Blvd, Mission Hills, CA 91345), where it was diagnosed that the power relay assembly (PRA) located underneath the rear seat and the 12-Volt battery had failed and needed to be replaced; however, the part was on backorder. The manufacturer was notified of the failure and advised the contact that a goodwill discount could be provided at the dealer's discretion. A case was filed. The contact stated that after the manufacturer contacted the dealer, the dealer doubled the cost of the repair and provided a goodwill discount. The vehicle was not repaired due to the cost. The failure mileage was approximately 153,000.

NHTSA complaint #11672051 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

I own a 2017 Hyundai Ioniq Hybrid VIN: [XXX] that is covered under Recall 232 (NHTSA 22V-459) related to a defective Power Relay Assembly that poses a fire risk. I brought this issue to Hyundai 3 years ago and was told my vehicle was serviced. That turned out to be false. Recently, my car stalled on the road due to the exact electrical issue covered in Recall 232. I had it diagnosed by an independent mechanic, who confirmed it’s tied to the recall. I had the vehicle towed to a Hyundai dealership to have it repaired, but they: •Refused to prioritize the recall inspection •Attempted to charge me $230 for diagnostics •Told me it would take a week or more just to inspect the vehicle •Denied the urgency of the recall, despite the known fire hazard I informed the dealership service manager Tom Swire I was recording, and he still refused to put his denial in writing. I have the recording. Due to their refusal, I was forced to tow the vehicle to a second dealership at my own expense. Hyundai Corporate has opened a case file, but told me I must wait 2–3 days just to speak with a case manager despite this being a federally mandated safety recall tied to real-world safety fire risk. I am requesting NHTSA review this case and hold Hyundai and its dealership accountable for failing to honor Recall 232 within a reasonable and safe timeframe. I am also seeking reimbursement for towing and other out-of-pocket costs caused by their mishandling of this urgent safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11671675 — an unverified report by a vehicle owner.

HYBRID PROPULSION SYSTEM

The contact owns a 2017 Hyundai Ioniq Hybrid. The contact stated while driving at undisclosed speeds, several unknown warning lights illuminated, and the vehicle started to lose motive power. The contact pulled over and shut off the vehicle but was unable to restart the vehicle. Upon investigation, the contact discovered that the vehicle was included in NHTSA Campaign Number: 22V459000 (Hybrid Propulsion System). The vehicle was then towed to the dealer to be repaired; however, the contact was informed that the battery management system was defective and needed to be replaced. The contact was informed that the vehicle was out of warranty and was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the Better Business Bureau for assistance. The vehicle remained with the dealer unrepaired. The failure mileage was 12,903.

NHTSA complaint #11630538 — an unverified report by a vehicle owner.

HYBRID PROPULSION SYSTEM

The contact owns a 2017 Hyundai Ioniq Hybrid. The contact stated while driving 20 MPH, the check engine warning light illuminated. The vehicle lurched forward and then stalled. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to an independent mechanic, where it was diagnosed that the main power relay assembly had overheated, and the main power relay fuse was blown. The mechanic determined that the main power relay assembly and the fuse needed to be replaced. The mechanic determined that the failure was related to NHTSA Campaign Number: 22V459000 (Hybrid Propulsion System). The vehicle was then towed to the dealer for the recall repair; however, the dealer informed the contact that the recall repair was not necessary, and that the picture of the main power relay part would be sent to the manufacturer. The manufacturer was notified of the failure and a case was opened. The manufacturer contacted the dealer regarding the recall repair. The dealer then informed the contact that the recall repair was performed per the manufacturer's instructions. The contact was later informed by the dealer that the recall repair had not been performed and only the picture of the main power relay part had been sent to the manufacturer. The manufacturer was contacted and informed the contact that they had not received a proof of the service that the dealer had performed on the vehicle. The vehicle was towed back to the independent mechanic, where it was confirmed that the recall repair had not been performed on the vehicle. The mechanic informed the contact that the failure was related to NHTSA Campaign Number: 22V459000 (Hybrid Propulsion System). The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000. Parts distribution disconnect.

NHTSA complaint #11607989 — an unverified report by a vehicle owner.

HYBRID PROPULSION SYSTEM

The contact owns a 2017 Hyundai Ioniq Hybrid. The contact stated that while driving at various speeds, the vehicle stalled. The contact stated that the failure had been progressing, and the vehicle had become undrivable. The vehicle was taken to a local dealer, where it was diagnosed with a defective battery. The contact related the failure to NHTSA Campaign Number: 18V704000 (Hybrid Propulsion System); however, the VIN was not included. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 120,000. The VIN was not available.

NHTSA complaint #11606189 — an unverified report by a vehicle owner.

HYBRID PROPULSION SYSTEM

The contact owns a 2017 Hyundai Ioniq Hybrid. The contact received recall notification of NHTSA Campaign Number: 22V459000 (Hybrid Propulsion System). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

NHTSA complaint #11489002 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

HELLO MY VEHICLE VIN NUMBER IS : [XXX] I IMPORT MY CAR FROM USA TO JORDAN AND THERE ARE TWO ITEMS FOR RECALL . THERE'S A FIRE SMELL IN THE VECHICLE AND MY CAR IS BROKEN AT THE CURRENT FOR THE SECOND REASON OF THE RECALL . THE AGENT REFUSED TO REPLACE THE PARTS BECAUSE IT'S IMPORTED. NOTE THAT THIS RECALL IS FOR MANUFACTURERS ?FAILURE AND FOR ALL VEHICLES AROUND THE WORLD. PLEASE HELP AND GIVE AN OPINION. WITH MANY THANKS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #11291917 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

WE RECEIVED A RECALL LETTER IN THE MAIL (A NOTICE, THEN AN INSTRUCTION TO FIX, APPROXIMATELY 3 MONTHS APART) REGARDING AN ELECTRICAL CONNECTION UNDER THE REAR SEAT. THIS FAULT MAY LEAD TO FIRES AND WE WERE TOLD TO CONTACT ANY FACILITY IMMEDIATELY TO SCHEDULE A REPAIR THAT WOULD TAKE LESS THAN 30 MINUTES. AT LEAST 5 TIMES ACROSS MULTIPLE DAYS AND THROUGH MULTIPLE TECHNOLOGIES, WE CONTACTED THE DEALERSHIP AT 4960 NORTH, FL-7, COCONUT CREEK, FL 33073 (COCOUNUT CREEK HYUNDAI) WHERE WE ORIGINALLY PURCHASED THE CAR. THEY REFUSED TO RESPOND TO US AND SCHEDULE AN APPOINTMENT. NEVERTHELESS, WE STILL VISITED PHYSICALLY IN PERSON ON 3/16. AFTER KEEPING OUR CAR FOR NEARLY 8 HOURS THEY CLAIMED NO TECHNICIAN WAS AVAILABLE TO REPAIR OUR CAR THAT DAY! THEY NEVER AGREED TO SCHEDULE THE LEGALLY REQUIRED REPAIRS AS WE REQUESTED MANY TIMES IN ADVANCE AND EVEN HELD OUR CAR HOSTAGE AND REFUSED TO REPAIR IT! THEY HAVE VIOLATED THE LAW AND PUT OUR LIVES AT RISK. THEY MUST BE PUNISHED AND WE MUST BE COMPENSATED FOR THIS BARBARIC TREATMENT AT THE HANDS OF HYUNDAI. OUR CAR IS STILL AT RISK OF EXPLOSION AND HYUNDAI REFUSES TO FIX IT.

NHTSA complaint #11187264 — an unverified report by a vehicle owner.

HYBRID PROPULSION SYSTEM

TL* THE CONTACT OWNS A 2017 HYUNDAI IONIQ HYBRID. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V704000 (HYBRID PROPULSION SYSTEM). THE CONTACT CALLED HEADQUARTER HYUNDAI AT 407-278-2596 (LOCATED AT 3775 US-17, SANFORD, FL 32773) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11184626 — an unverified report by a vehicle owner.

FUEL/PROPULSION SYSTEM

TL* THE CONTACT OWNS A 2017 HYUNDAI IONIQ HYBRID. WITHIN LESS THAN 30 DAYS OF OWNING THE VEHICLE, THE CONTACT FELT NAUSEOUS. THE CONTACT GUESSED THAT THE ISSUE COULD BE ASSOCIATED WITH THE ELECTRICAL, ENGINE OR FUEL SYSTEM OR FUMES COULD BE EMITTING THROUGH THE VENTS. THE CONTACT RECEIVED MEDICAL TESTING AND TREATMENT. THE DEALER (VISION HYUNDAI HENRIETTA ROCHESTER, 2525 W HENRIETTA RD, ROCHESTER, NY 14623, (585) 292-0500) HAD NOT YET PROVIDED ODOR TESTING, BUT PROVIDED VARIOUS REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE.

NHTSA complaint #11056803 — an unverified report by a vehicle owner.