TL* THE CONTACT OWNS A 1997 JAGUAR XK8. WHILE DRIVING 40 MPH AND SLOWING TO MAKE A RIGHT TURN, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER APPROXIMATELY FIVE MINUTES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 142,000.
NHTSA complaint #11120451 — an unverified report by a vehicle owner.
WHY HASN'T JAGUAR BEEN ORDERED TO RECALL THE 1997 THROUGH 2002 1/2 MODELS FOR THE TIMING BELT TENSIONER PLASTIC GUIDE ISSUE? IT HAS BEEN REPORTED HERE IN THE PAST, AND IS WIDELY KNOWN ACROSS THE INTERNET. I WOULD JUST LIKE TO KNOW WHY NHTSA HASN'T CONSIDERED THIS DESIGN DEFECT TO BE ELIGIBLE FOR A RECALL WHEN IT IS CLEARLY A MAJOR SAFETY ISSUE.
NHTSA complaint #10649705 — an unverified report by a vehicle owner.
I WAS DRIVING ABOUT 65 MILES AN HOUR ON THE FREEWAY WHEN MY KNEE BUMPED THE IGNITION/KEY AND TURNED THE CAR OFF. I DID NOT THINK MUCH OF IT AT THE TIME AND WAS ABLE TO HANDLE THE DANGEROUS SITUATION. AFTER SEEING ALL THE SERIOUS ISSUES WITH GM AND CHRYSLER THOUGHT I SHOULD DROP YOU A LINE.
NHTSA complaint #10614764 — an unverified report by a vehicle owner.
1998 JAGUAR XK8 HAS A HISTORY OF STALLING ON THE FREEWAY AT SPEEDS OF 55-60MPH. THIS OCCURRED TWICE (PRIOR OWNER - 38,246 MILES) - PRIOR OWNER TOLD BY JAGUAR THAT AUTOMOBILE HAD BEEN REPAIRED BY REPLACING THROTTLE. SAME INCIDENT OCCURRED AT LATER. ON-LINE INFORMATION SHOWS THAT SEVERAL OTHER 1998 XK8 OWNERS HAVE THE SAME ISSUE THAT ENGINE TURNS OFF WITHOUT WARNING - THE CAR HAS A DESIGN FLAW. THERE HAS BEEN RECALLS REGARDING THE THROTTLE. I DO NOT UNDERSTAND WHY THE NHTSB HAS NOT FORCED JAGUAR TO REPAIR THIS 1998 XK8. THE MODEL, 1998 JAGUAR XK8, HAS A DESIGN FLAW AND IS A SAFETY RISK.
NHTSA complaint #10273282 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 1999 JAGUAR XK8. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLS WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY REPLACED THE ELECTRONIC STABILITY MODULE, ELECTRICAL WIRING, AND SPARK PLUGS. A TECHNICIAN STATED THAT THE VEHICLE GOES INTO A LYMPH MODE. NONE OF THE REPAIRS HAVE REMEDIED THE FAILURES. THE FAILURE MILEAGE WAS 53,000 AND CURRENT MILEAGE WAS 59,000.
NHTSA complaint #10267107 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 1997 JAGUAR XK8. THE CONTACT DROVE THE VEHICLE TO THE SHOPPING CENTER AND WHEN SHE ATTEMPTED TO RESTART IT, SHE WAS UNSUCCESSFUL. THE REPAIR SHOP INSPECTED THE VEHICLE AND FOUND THAT THE TENSION BAR FAILED, WHICH CAUSED THE ENGINE TO FAIL. THE VEHICLE WAS TOWED AWAY. THE ENGINE WILL NEED TO BE REPLACED AT THE COST OF $18,000. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THE VEHICLE WAS OUT OF WARRANTY; THEREFORE, THEY WOULD NOT ASSIST WITH THE REPAIR. THE FAILURE AND CURRENT MILEAGES WERE 44,604. UPDATED 04/28/09.
NHTSA complaint #10261454 — an unverified report by a vehicle owner.
THE VEHICLE, WITHOUT ANY WARNING AND INSTANTANEOUSLY AT SPEED LIMIT IN A FREEWAY TRAVEL LANE, CEASED TO OPERATE. THIS HAPPENED ON NUMEROUS OCCASIONS SINCE FIRST ACQUIRED WITH LESS THAN 4,000 MILES USE. EACH TIME THIS CAUSED THE DRIVER (MY WIFE) TO CONDUCT AN EMERGENCY PROCEDURE - HIT THE EMERGENCY FLASHERS, SHIFT TO NEUTRAL, AND RESTART THE CAR WHILE IT WAS DECELERATING. THE LAST TIME WAS ON JULY 14, 2008. THE POWER STEERING, POWER BRAKES, SAFETY HANDLING SYSTEMS, AND ENGINE WERE INOPERABLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED JAGUAR DEALERSHIP WHERE THE PROBLEM WAS ACKNOWLEDGED, DIAGNOSED, AND OSTENSIBLY REPAIRED. THE REPAIR WAS INEFFECTIVE AND WITHIN A FEW DAYS OF THE FIRST REPAIR THE VEHICLE FAILED IN THE SAME WAY AGAIN. THE VEHICLE WAS TAKEN A SECOND TIME TO THE AUTHORIZED JAGUAR DEALER WHERE ANOTHER REPAIR WAS CONDUCTED. FOLLOWING THIS REPAIR THE INCIDENT DID NOT REOCCUR UNTIL JULY 14, 2008. THAT DAY, WHILE AT FREEWAY SPEEDS IN A TRAVEL LANE, THE VEHICLE CEASED OPERATION WITH NO WARNING ONCE AGAIN. THIS TIME HOWEVER IT WOULD NOT RESTART AS STATED ABOVE AND THE VEHICLE COASTED TO A SMALL GORE-POINT BETWEEN TWO CONCRETE TOLL BOOTHS WHILE TRAFFIC AVOIDED THE VEHICLE TO EACH SIDE. THE VEHICLE WOULD NOT START FROM NEUTRAL, BUT HAD TO BE PLACED IN PARK IN ORDER TO RESTART. FOR THE THIRD TIME, THE VEHICLE WAS TAKEN TO AN AUTHORIZED JAGUAR DEALERSHIP WHERE THE SERVICE TECHNICAL ATTEMPTED THE JAGUAR "SERVICE ACTION". THE PROCEDURE FAILED, THE VEHICLE WAS TOTALLY DISABLED, AND THE CAR COULD NOT BE STARTED FOR TWO WEEKS. A JAGUAR FACTORY FIELD EMPLOYEE AND A MECHANIC FROM OUT OF THE AREA WORKED ON IT AND NOW REPORT THAT "EVERYTHING IS FINE". THEY HAVE REINSTALLED THE DEFECTIVE ELECTRONIC CONTROL UNIT AND REPORT THAT THEY ARE CONFIDENT THAT THIS TIME THERE WILL BE NO MORE TROUBLE OF THIS NATURE. I DO NOT SHARE THEIR CONFIDENCE. I ASK THAT NHTSA INVESTIGATE THIS PROBLEM AND ASSESS THE SAFETY RISK OF THE JAGUAR CARS "SERVICE ACTION" PROCEDURE.
NHTSA complaint #10236623 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
FAILURE OF THE SECONDARY TIMING CHAIN TENSIONERS. THIS RESULTS IN THE NEED FOR A COMPLETE REBUILD OF THE ENGINE. I AM TOLD BY THE DEALER THAT THEY HAVE SEEN A FEW OF THESE SINCE IT IS POORLY DESIGNED. WHEN YOU RESEARCH THIS ON THE NET, IT APPEARS THAT THE PROBLEM IS KNOWN TO JAGUAR OWNERS AND OCCURS TOO FREQUENTLY FOR IT TO BE CHANCE. COST OF INSPECTION AND FIX PRIOR TO FAILURE ABOUT $1200, PRICE AFTER FAILURE $3,000 PLUS.
NHTSA complaint #10225503 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TIMING TENSIONER DEFECT- 1998 JAGUAR XK8 WITH 50000 MILES. ENGINE FAILED TO START AFTER LOUD POPPING NOISE. NO PREVIOUS ISSUES PRIOR. CAUSE-PLASTIC TIMING TENSIONERS FAILED, CAUSING TIMING CHAIN TO BREAK AND DAMAGE PISTONS. SOLUTION NEW ENGINE. DEALER QUOTED $14,000. THIS CAR WAS REGULARLY MAINTAINED. MY MECHANIC STATED HE WAS AWARE OF A PROBLEM WITH TENSIONERS, AND JAGUAR HAD REDESIGNED THEM FOR LATER MODELS. THIS WAS A KNOWN DEFECT ON LOW MILEAGE VEHICLES! THERE WERE MANY DOCUMENTED CASES. JAGUAR REFUSED TO ACKNOWLEDGE AND OFFERED NO ASSISTANCE.
NHTSA complaint #10190101 — an unverified report by a vehicle owner.
JAGUAR XK8. VEHICLE WITH 54K MILES ALWAYS DEALER SERVICES. TIMING CHAIN BROKE WHILE DRIVING, WAS ABLE TO GET CAR OUT OF TRAFFIC WITHOUT INCIDENT. CONTACTED JAGUAR AND THEY DID NOT EVEN ACKNOWLEDGE THERE WAS A PROBLEM. JAGUAR HAS KNOWN THE PLASTIC TIMING CHAIN GUIDES TO BE DEFECTIVE. THE HAVE HAD TWO DESIGN REVISIONS AND NOW PUT A METAL GUIDE IN THE CARS SINCE 2002. JAGUAR DOES NOT ADVISE OWNERS OR DEALERS TO REPLACE THE GUIDES WHICH EVEN WITHOUT THEIR ASSISTANCE I WOULD HAVE HAD DONE AT $800. THE DEFECTIVE GUIDE CAUSES THE CHAIN TO BREAK AND VALVE DAMAGE, A $7K REPAIR. THE DEALER AND INDEPENDENT REPAIR SHOPS TELL ME THEY ARE REPAIRING THESE ALL THE TIME IN LOW MILEAGE ENGINES 45-70K AND THE INTERNET IS LITTERED WITH THE SAME. HARD TO BELIEVE JAGUAR HAS NOT BEEN FORCED IN TO A RECALL OR SOME TYPE OF VOLUNTARY REPAIR PROGRAM. BOTTOM LINE - ENGINE PART WITH KNOWN, DOCUMENTED DEFECT, THAT CAUSES CATASTROPHIC ENGINE FAILURE, WITH NO ACTION BY THE MANUFACTURER.
NHTSA complaint #10168076 — an unverified report by a vehicle owner.
TIMING CHAIN TENSIONER FAILED, BROKEN CHAIN, BENT VALVES. JAG SERVICE SAID '97 XK8 HAD FAULTY TENSIONERS. MOST WARRANTY REPLACED. MANY NHTSA COMPLAINTS & TSB'S ON THIS FAILURE. JAG. IS AWARE OF THIS DANGEROUS PROBLEM. JAG. AGREED TO PAY FOR 1/2 REPAIR, IF I BOUGHT A NEW JAG. NOT ACCEPTABLE! DOES SOMEONE HAVE TO BE KILLED ON THE FREEWAY FOR JAG TO TAKE NOTICE! THERE NEEDS TO BE A RECALL FOR THIS PROBLEM! NOT JUST SERVICE BULLETINS! BOTH SERVICE AND SALES SAID THAT THESE TENSIONERS WILL FAIL! REVISED TENSIONERS WERE USED ON LATER MODELS!
NHTSA complaint #10153626 — an unverified report by a vehicle owner.
AFTER STARTING THE ENGINE, IT BEGAN TO MAKE NOISE AND HAD A ROUGH IDLE. THE RESTRICTED PERFORMANCE MESSAGE FLASHED AND THEN THE ENGINE DIED. THE TIMING CHAIN TENSIONER FAILED AND JUMPED MECHANICAL TIMING, WHICH SEEMS TO BE A VERY COMMON PROBLEM. THIS COULD HAVE CAUSED AN ACCIDENT BECAUSE ALL POWER STEERING AND BRAKES WERE LOST WHILE DRIVING THE VEHICLE THROUGH A BUSY INTERSECTION. IF YOU READ ON ANY JAGUAR FORUM, THIS IS A PROBLEM THAT IS COMMON WITH THE JAGUAR 4.0 V8 FROM 1998 THROUGH 2000.
NHTSA complaint #10130147 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
2002 JAGUAR XKR CHECK ENGINE LIGHT ILLUMINATED AND GAS FUMES COULD BE SMELLED.*MR THE VEHICLE CHECK ENGINE LIGHT ILLUMINATED. THE DEALER WAS CONTACTED AND EXPLAINED THAT IT WAS NOTHING SERIOUS AND LIKELY DUE TO SOMETHING IN THE EMISSION SYSTEM. WHEN THE VEHICLE WAS TAKEN IN FOR IT'S 20000 MILE CHECKUP THE PROBLEM WOULD BE RECTIFIED. THE DRIVER HAD COMPLAINED TO HER HUSBAND ABOUT THE SMELL OF FUMES WHICH MADE HER COUGH. THE VEHICLE WAS TAKEN TO THE DEALER AND THE SERVICE ADVISOR EXPLAINED THAT A FACTORY MODIFICATION HAD BEEN FITTED TO RECTIFY THE PROBLEM. AFTER THE MODIFICATION THE FUMES COULD STILL BE SMELLED. THESE FUMES CAUSED THE DRIVER TO FEEL ILL WHILE DRIVING. THE LIGHT ILLUMINATED AGAIN. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO EXPLAINED THAT THE ORIGINAL MODIFICATION HAD BEEN SUPERSEDED AND THAT THE FACTORY ISSUED FURTHER MODIFICATION, WHICH HAD BEEN FITTED. THE FUMES WERE STILL SMELLED AFTER THE SECOND MODIFICATION. THE DRIVER HAS SINCE SUFFERED FROM BREATHING PROBLEMS, A DRY COUGH, PAIN IN THE LUNGS AND WAS GENERALLY LETHARGIC AND FATIGUED. HER DOCTOR DIAGNOSED HER WITH HAVING CONCOMITANT INTERSTITIAL LUNG DISEASE CAUSED BY INHALING FUMES.
NHTSA complaint #10128048 — an unverified report by a vehicle owner.
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
MY 1998 XK8 JAGUAR TIMING CHAIN BROKE AND RUINED THE ENGINE REQUIRING A NEW ONE FOR $11,000 WITH ONLY 49,000 MILES ON IT. I HAD TAKEN IT TO THE DEALER FOR SERVICE THE ENTIRE TIME. THIS IS A VERY COMMON PROBLEM OCCURING WITHIN THE JAGUAR LINE. JAGUAR REFUSES TO HELP AND TRIES TO KEEP IT UNDER WRAP UNTIL THE WARRANTY EXPIRES. IT IS A WELL KNOWN DESIGN FLAW THAT HAS COST TONS OF PEOPLE THOUSANDS. MY CAR ALSO STALLED WITHOUT WARNING ON THE HIGHWAY AND THIS TOO IS A COMMON PROBLEM. BOTH OF THESE COULD HAVE CAUSED ME SERIOUS INJURY.
NHTSA complaint #10104810 — an unverified report by a vehicle owner.
VEHICLE STALLED INTERMITTENTLY. THERE HAD BEEN INCIDENTS WHERE VEHICLE DIED IN THE MIDDLE OF THE ROAD, AND CONSUMER LOST CONTROL OF STEERING AND BRAKES. NO INJURIES REPORTED.
NHTSA complaint #10103387 — an unverified report by a vehicle owner.
I PURCHASED A USED 1998 JAGUAR XK8 WITH 40000 MILES IN NOV 2004. IT IMMEDIATELY STARTED STALLING AT HIGHWAY SPEEDS. I TOOK IT TO A LOCAL DEALER IN LITTLE ROCK ARKANSAS, AND THAY TOLD ME THAT THEY COULD FIND NOTHING WRONG WITH THE CAR BUT CHARGED ME $1,600.00 FOR SERVICE THAT WAS NOT NECESSARY. WITHIN WEEKS IT AGAIN BEGAN DYING AT HIGHWAY SPEEDS AND WOULD NOT RE-START WITHOUT PULLING OFF THE ROAD, WHICH IS AT TIMES IMPOSSIBLE DUE TO I-30 BEING UNDER CONSTRUCTION AND HAVING NO SHOULDER OR EXITS, ONLY 6-FOOT CONCRETE BARRIERS ON EITHER SIDE OF THE TWO LANE HIGHWAY. I WAS AT THE MERCY OF EVERY DRIVER BEHIND ME. THIS IS A LIFE THREATENING SITUATION THAT JAGUAR DENIES HAVING ANY KNOWLEGE OF. I HAVE RECENTLY FOUND HUNDREDS OF COMPLAINTS ON THIS ISSUE WITH JAG OWNERS WHO HAVE HAD THE SAME PROBLEM. FORD HAS ISSUED A FIELD ACTION THAT ADMITS THAT THE THROTTLE-BODY IS DEFECTIVE, BUT THEY'RE NOT FIXING THE CARS IN THE U.S., ONLY IN OTHER COUNTRIES. PLEASE DO SOMETHING BEFORE SOMEONE IS KILLED.
NHTSA complaint #10088188 — an unverified report by a vehicle owner.
1999 XK8 CONVERTIBLE WITH @37000 MILES. I LEASE THIS VEHICLE AND KEEP IT IMPECCABLY MAINTAINED AT THE JAGUAR SERVICE DEPT. IN THE PAST YEAR ONCE WHILE ON THE FREEWAY THE ENGINE STOPPED/STALLED AT HIGH SPEED AND ENGINE LIGHTS WENT ON. THIS OCCURRED ABOUT 3 TIMES. I NOTIFIED OUR JAGUAR SERVICE PERSON WHO CHECKED OUT THE CAR AT NEXT SERVICE AND DID NOT HAPPEN AGAIN. TWO WEEKS AGO, THE ENGINE LIGHT WENT ON BECAUSE IT LOOKED LIKE THE CAR WAS OVERHEATING: FAN AND THERMOSTAT WERE REPLACED. ON SUNDAY, JULY 25, 2004 AFTER DRIVING 7 MILES TO UNIVERSAL STUDIOS ETC. CAME HOME AND AN HOUR LATER ATTEMPTED TO START THE CAR AND IT SOUNDED AT FIRST LIKE IT WAS TRYING TO TURN OVER AND SIMPLY MADE LOUD ALMOST FLOODING TYPE SOUND AND DIED. I HAVE NOW LEARNED THAT THE TIMING CHAIN WITHIN THE ENGINE COMPLETELY SNAPPED AND WILL NEED TO REPLACE THE ENGINE. SINCE THE MILEAGE IS SO LOW AND OUTSIDE INITIAL WARRANTY WE HAVE DISCUSSED THE NATURE OF THE PRODUCT DEFECT WITH JAGUAR AND HAVE NOW LEARNED ON LINE THAT THERE HAVE BEEN MULTIPLE PRIOR COMPLAINTS AND NEED FOR COMPLETE ENGINE REPLACEMENTS. FURTHER, DESPITE DIRECTIVES ETC IT APPEARS JAGUAR IS NOT ACKNOWLEDGING THIS PROBLEM AS A PRODUCT DEFECT ETC. OUR CAR IS AT THE HORNBURG JAGUAR DEALER AND WE ARE WAITING FOR JAGUAR TO RESPOND TO OUR REQUEST THAT THEY PAY TO REPAIR AND OR REPLACE THE ENGINE. WE ARE DEEPLY CONCERNED THAT THIS TYPE OF SUDDEN TIMING CHAIN RUPTURE COULD CAUSE A SERIOUS ACCIDENT AND RESULT IN SERIOUS INJURY AND OR DEATH IF CAR OWNERS AND OR LESSEES ARE NOT TOLD TO HAVE THEIR CARS CHECKED AND OR RECALLED. PLEASE ASSIST US IF POSSIBLE.
NHTSA complaint #10082944 — an unverified report by a vehicle owner.
MY LOW (20,000) MILEAGE BUT OUT-OF-WARRANTY CAR UNEXPECTEDLY (NO WARNING WHAT SO EVER) THREW ITS TIMING CHAIN, RESULTING IN DAMAGE TO THE CHAIN AND MORE IMPORTANTLY, TO THE ENGINE. A DAMAGED ENGINE WILL COST MORE THAN $10,000 TO REPLACE. BASED ON WEB RESEARCH, ITS A NOT-UNCOMMON PROBLEM (WITH THE TIMING CHAIN) THAT OTHER OWNERS OF THIS VEHICLE HAVE SUFFERED, REGARDLESS OF SERVICE AND MAINTENANCE, WHICH THE COMPANY REFUSES TO ACKNOWLEDGE AND ADDRESS. THE MANUFACTURER HAS SERVICE ADVISES THAT RECOGNIZE THE PROBLEM BUT STILL THEY REFUSE TO TAKE RESPONSIBILITY BEYOND STANDARD WARRANTY.
NHTSA complaint #10074708 — an unverified report by a vehicle owner.
JAGUAR HAS 40,000 L997 MODEL XK8 SOLD FOR $75,0000. NEEDS NEW ENGINE! DEALER WONT TAKE OF EXPENSE OF REPLACING IT. WEB SAYS THEY HAVE FAULTY TENSIONERS, AND CYLINDER LINERS.
NHTSA complaint #10068129 — an unverified report by a vehicle owner.