51 of the 194 complaints about the 2002 Lexus ES300 are about the throttle and cruise control — 26% of everything reported for this model year. Half of the failures with a mileage on record happened before 40,000 miles.
51
Complaints
30
Crashes
0
Fires
10
Injuries
Filed with NHTSA, in their own words.
VEHICLE SPEED CONTROL
2002 LEXUS EXCELERATED ON IT'S OWN.I WAS GETTING ON FREEWAY I STEPPED ON GAS TO GO WITH FLOW OF TRAFFIC , THEN TRAFFIC STARTED BACKING UP SO I WENT TO USE BRAKES TO SLOW DOWN BUT CAR KEPT EXCELERATING. I HAD TO USE BOTH FEET TO TRY TO STOP ,THEN I FELT A POP FROM GAS PEDAL AT THAT TIME IT STOPPED EXCELLERATING
NHTSA complaint #10984541 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
SEVERAL TIMES WHEN I ACCELERATE FROM A STOP SIGN...CAR SURGES.
NHTSA complaint #10503225 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
MY 2002 LEXUS ES 200 WAS DYING OR NOT STARTING AT ALL. SUDDENLY, IT WAS WORKING FINE. 2 DAYS LATER, WHILE IDLING OR WHEN MY FOOT WAS ON THE BRAKE, IT WOULD LURCH FORWARD AND START ACCELERATING AT SOMETIMES 40MPH. I HAD TO SLAM ON THE BRAKES, THEN EMERGENCY BRAKE TO STOP, THEN AFTER I TURNED IT OFF, IT WOULD SHAKE FORWARD.
NHTSA complaint #10419895 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 LEXUS ES300. THE CONTACT STATED THAT WHILE AT A STAND STILL AND DEPRESSING THE BRAKE PEDAL, THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE CONTINUED TO ACCELERATE UNTIL CRASHING INTO THE VEHICLE IN FRONT OF THE CONTACT. AS A RESULT, THE CONTACT EXPERIENCED PAIN ON THE RIGHT SHOULDER, CHEST AND UPPER ARM. THE DRIVER OF THE VEHICLE THAT WAS CRASHED INTO WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL BECAUSE SHE EXPERIENCED BACK PAIN. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE SUSTAINED DAMAGE TO THE FRONT END AND WAS TOWED TO AN AUTO BODY SHOP. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A COMPLAINT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 74,000. UPDATED 08/30/11 THE CONSUMER ALSO STATED THE AIR BAGS FAILED TO DEPLOY. UPDATED 11/30/11
NHTSA complaint #10418506 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
I WAS STOPPED AT A RED LIGHT APPROXIMATELY 3-4 FT. BEHIND A UTILITY TRUCK. SUDDENLY THE CAR SURGED FORWARD AND HIT THE REAR END OF THE TRUCK IN FRONT OF ME.
NHTSA complaint #10401859 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
2002 LEXUS ES200. ATTORNEY WRITES ON BEHALF OF CLIENT IN REGARDS TO UNINTENDED ACCELERATION *TGW THE ATTORNEY STATED HIS CLIENT WAS INJURED WHEN THE VEHICLE ACCELERATED ON ITS OWN AND CRASHED INTO WALL AND METAL FENCE, EVEN THOUGH THE BRAKES WERE BEING APPLIED.
NHTSA complaint #10391935 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 LEXUS ES300. WHEN HE DROVE OUT OF THE PARKING APPROXIMATELY 10 MPH, THE VEHICLE SUDDENLY ACCELERATED. HE BEGAN TO PANIC AND CRASHED INTO A PARKED VEHICLE AND A FENCE. THE VEHICLE STOPPED WHEN HE CRASHED INTO A TREE AND THE LEFT FRONT TIRE CAME OFF. HE RECEIVED INJURIES TO THE LEFT SIDE OF HIS BODY. THE VEHICLE WAS TOWED TO THE DEALER. THE POLICE REPORT IS AVAILABLE UPON REQUEST. THE MANUFACTURER STATED THAT AN ENGINEER WILL EXAMINE THE VEHICLE. THE FAILURE AND CURRENT MILEAGES WERE 58,000.
NHTSA complaint #10344702 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
I OWNED A 2002 LEXUS ES 300 WHICH IN JANUARY 2010 BEFORE THE CRAZE OF THE ACCELERATION BECAME POPULAR, IT TOOK OFF, WITHOUT PROVOCATION, SHIFT LOCKED, ACCELERATION LOCKED, AND BRAKES DIDN'T WORK. I FILED A BBB.ORG COMPLAINT, I FAXED, EMAILED, FACEBOOKED, AND TWITTERED TOYOTA LEXUS CONCERNING MY CONCERNS, AND THE FACT THAT AS A DISABLED VET, WHO SPENT HIS ENTIRE EARNINGS ON A CAR FOR HIS FAMILY, AND THAT VEHICLE CRASHED WITHOUT PROVOCATION, AND ASKED FOR THEIR HELP. THEY NEVER ANSWERED THE BBB COMPLAINTS WITH THE USA LOCATION OR NORTH AMERICAN, FROM FACEBOOK, THEY SAID TO CONTACT THE CUSTOMER SATISFACTION DEPARTMENT, WHICH I DID. WHEN CONTACTING THE CUSTOMER SATISFACTION DEPARTMENT, THEIR JOBS ARE TO ATTEMPT TO TALK FAST, IN THE ATTEMPT TO SAY IT WAS DRIVERS ERROR. I TOLD THEM THAT I WASN'T INTERESTING IN SUING, WASN'T INTERESTED IN PLACING BLAME, JUST INTERESTED IN THEIR HELP IN ASSISTING ME IN REPAIRING MY GARAGE, AND THEIR ASSISTANCE IN ME GETTING A NEW USED VEHICLE, THAT'S ALL. I INFORMED THEM THAT WHILE HURT BY THE ACCIDENT, I WASN'T NOR DIDN'T SEEK A ATTORNEY, OR LEGAL REPRESENTATION, AND THAT I WOULD THINK THAT THEY WOULD WANT TO ASSIST THIS VETERAN AS A ACT OF KINDNESS. I ONLY ASKED THAT THEY ASSIST IN MY HOME REPAIRS, AND GETTING ANOTHER SAME LIKE VEHICLE, IN ALTERNATE, HELPING ME WITH MY HOME REPAIRS DEDUCTIBLE AND ASSISTING ME IN GETTING ANOTHER VEHICLE, AND AS A LAST ALTERNATIVE, I ASKED THEM IF THEY WOULD ISSUE A NON-QUALIFYING CERTIFICATE SO OTHER THAN INCOME, I COULD PURCHASE A VEHICLE FROM THEM, TO ACCOMODATE MY FAMILIES NEEDS, THEY JUST IGNORED ME, NOW I WANT JUSTICE, BECAUSE MY REQUEST WERE NOT OUTRAGEOUS. IF THEY WOULD HELP ME GET ANOTHER VEHICLE FOR MY FAMILIES NEEDS, I WOULD BE TOTALLY SATISFIED, I DON'T BELIEVE IN ALWAYS GOING THROUGH THE COURTS WHAT PEOPLE CAN DO.
NHTSA complaint #10325256 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
I HAD JUST LEFT MY DOCTOR'S OFFICE AND GONE TO A PARKING STRUCTURE WHERE I HAD PARKED MY CAR FOR THE VISIT. I PAID THE PARKING CHARGE, GOT BACK MY VALIDATED TICKET, AND INSERTED THE TICKET IN THE GATE-ARM MACHINE. THE GATE LIFTED, AND I PUT MY FOOT LIGHTLY ON THE ACCELERATOR TO EXIT FROM THE PARKING STRUCTURE INTO THE STREET. THE CAR THEN PICKED UP SPEED, WELL PAST WHAT IT SHOULD HAVE PICKED UP BASED ON THE LIGHT PRESSURE I HAD PUT ON THE ACCELERATOR, AND THE BRAKES HAD NO EFFECT. THE CAR WENT FASTER AND FASTER, CROSSED A STREET, AND CRASHED INTO A CONCRETE WALL. ON IMPACT, THE AIRBAGS WERE DEPLOYED. I SUFFERED SERIOUS BACK PAIN, AND MY WIFE WAS IN THE HOSPITAL FOR THREE NIGHTS WITH TWO BROKEN RIBS. THE CAR WAS TOTALED.
NHTSA complaint #10319254 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
SUDDEN ACCELERATION LEADING TO IMPACT WITH HOME. POLICE REPORT DATED 10-22-07 INDICATES SUDDEN UNCONTROLLED ACCELERATION. SCARED TO DRIVE VEHICLE AGAIN.
NHTSA complaint #10318532 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
SUDDEN ACCELERATION LEADING TO IMPACT WITH HOME. POLICE REPORT DATED 10-22-07 INDICATES SUDDEN UNCONTROLLED ACCELERATION. SCARED TO DRIVE VEHICLE AGAIN.
NHTSA complaint #10318540 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 LEXUS ES300. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE ACCELERATED AND CRASHED INTO THE BACK OF A VEHICLE.THE CONTACT AND A WITNESS WERE SURPRISED THAT THE WHEELS CONTINUED TO SPIN AFTER THE VEHICLE HAD STOPPED MOVING. A WEEK LATER THE VEHICLE ACCELERATED AGAIN WITHOUT WARNING AND CRASHED INTO THE SIDE OF A BANK. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES. THE FAILURE MILEAGE WAS 40000 AND THE CURRENT MILEAGE WAS 78409, THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10318589 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
WHILE PULLING INTO A PARKING SPACE THE CAR ENGINE REVVED HIGHER AND CAR JUMPED FORWARD. MY FOOT WAS ALREADY ON THE BRAKE SO I PRESSED BRAKE ALL THE WAY DOWN. THE CAR STOPPED BUT THE ENGINE KEPT REVVING AT JUST OVER 3000RPM. I PUT CAR IN NEUTRAL AND ENGINE REMAINED AT JUST OVER 3000RPM. I THEN PUT CAR IN PARK AND ENGINE RPM SHOT TO OVER 6000 AT WHICH I IMMEDIATELY TUNED KEY TO OFF. I NEVER TOOK FOOT OFF BRAKE DURING THIS TIME. I THEN TURNED CAR BACK ON AND EVERYTHING WAS BACK TO NORMAL. THIS HAS NEVER HAPPENED BEFORE AND WE HAVE HAD THE CAR SINCE NEW FROM DEALER.
NHTSA complaint #10317843 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
SUDDEN UNINTENDED ACCELERATION OF 2002 LEXUS ES 300 . MY WIFE WAS OPERATING HER VEHICLE WHEN IT SUDDENLY ACCELERATED TO 95 MPH THE BRAKES DID NOT STOP THE VEHICLE AND MY WIFE APPLIED THE EMERGENCY BRAKES. FORTUNATELY TRAFFIC WAS LIGHT ON THE WB 101 W/OF 405 FWY IN LOS ANGELES CA SHE PULLED ON THE SHOULDER PASSING NUMEROUS VEHICLES SHE PLACED THE CAR IN NEUTRAL AND WITH FULL BRAKE APPLICATIONS THE CAR SLOWED AFTER A FEW MILES. I CONTACTED LEXUS DEALER WHO ADVISED ME THIS VEHICLE WASN'T INCLUDED IN THE RECALL AND THAT I WOULD HAVE TO PAY FOR THE DIAGNOSTIC AND I AM APPALLED AT THIS IT OCCURRED ONCE AND I FEEL ITS ELECTRONIC THE MAT WAS NOT A FACTOR.
NHTSA complaint #10313640 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2002 LEXUS ES300 WITH UNINTENDED ACCELERATION. CONSUMER STATES THAT THE VEHICLE ACCELERATED UNEXPECTEDLY AND THE BRAKES WOULD NOT WORK TO STOP THE VEHICLE. *KB THE CONSUMER STATED WHEN SHE PLACED THE VEHICLE INTO DRIVE, IT ACCELERATED QUICKLY AND CRASHED INTO ANOTHER VEHICLE.
NHTSA complaint #10312124 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
SUDDEN ACCELERATION FROM A STOP IN A LINE OF TRAFFIC RESULTED IN COLLISION WITH VEHICLE IN FRONT. VEHICLE WAS 2002 LEXUS ES 300. SEVERAL PRIOR SUDDEN ACCELERATION EVENTS HAD PREVIOUSLY OCCURRED. CONTACT WITH LEXUS DEALER RESULTED IN NO ASSISTANCE.
NHTSA complaint #10312683 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 LEXUS ES300. THE CONTACT STATED AS HE BACKED OUT OF A PARKING SPACE THE VEHICLE ACCELERATED AND CRASHED INTO A PARKED VEHICLE. NO ONE WAS INJURED. A POLICE REPORT IS AVAILABLE IF NEEDED. THE BACK END OF THE VEHICLE WAS DAMAGED IN THE CRASH. THE VEHICLE WAS ABLE TO BE DRIVEN TO CONTACT'S HOME AND LATER TO A BODY SHOP FOR REPAIR. THE TOYOTA MANUFACTURER WAS CALLED AND NOW THE CONTACT WAS WAITING FOR A REPRESENTATIVE TO RETURN HIS CALL. THE CONTACT STATED PRIOR TO THE CRASH HE HAD THE ACCELERATION PROBLEM, HE TOOK THE VEHICLE TO THE LEXUS DEALER THEY CHECKED THE VEHICLE BUT FOUND NO FAILURE WITH THE VEHICLE. THE FAILURE MILEAGE WAS 27,200.
NHTSA complaint #10310947 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
I EXPERIENCED THE PROBLEM AFTER MY 90,000 SCHEDULED MAJOR MAINTENANCE. ON 11/22/09, I RETURNED TO MY CAR AND FOUND THE WINDOWS AND SUN ROOF WERE OPENED. I HAD NOT ENGAGED THE REMOTE TO DO THIS. I GOT IN THE CAR AND CLOSED THE WINDOWS AND SUN ROOF. I DROVE APPROX ONE AND A HALF MILES. I SLOWED THE CAR TO PREPARE TO PARK. I TURNED INTO THE PARKING SPACE AND NOTICED THAT THE CAR WAS NOT STOPPING. I PRESSED ON THE BRAKE AND THE CAR SUDDENLY SURGED FORWARD CROSSING OVER A CURB AND STRIKING A PARKED CAR. WHILE AT THE BODY SHOP A LEXUS TECHNITION WENT IN TO CHECK THE CAR AND SAID HE FOUND EVERYTHING TO BE WITHIN SPECIFICATIONS. PREVIOUSLY REPORTED BY PHONE BUT THE ACCOUNT WAS NOT COMPLETE.
NHTSA complaint #10310151 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
I WAS DRIVING MY 2002 LEXUS E300 ON RTE95 IN PROVIDENCE R.I. I WAS IN THE MIDDLE LANE TRAVELING AT THE SPEED OF THE TRAFFIC--65MPH. SUDDENLY T CHECK ENGINE WARNING LIGHT CAME ON AND WITHOUT WARNING WHEN I STEPPED ON THE GAS PEDAL THERE WAS NO RESPONSE. I WAS IN THE MIDST OF HEAVY TRAFFIC LOSING SPEED RAPIDLY. FORTUNATELY I WAS ABLE TO COAST TO THE EDGE OF THE ROAD . THE CHIP WHICH FEEDS GAS TO THE ENGINE FAILED.
NHTSA complaint #10308747 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2002 LEXUS ES300. THE CONTACT STATED AS SHE CAME TO A STOP WITH HER FOOT ON THE BRAKE PEDAL, THERE WAS A BUMP IN THE ROAD AND THE VEHICLE LURCHED AND ACCELERATED FORWARD. THE CONTACT STATED AS THE VEHICLE ACCELERATED IT HIT ANOTHER VEHICLE AND THERE WAS EXTENSIVE DAMAGE TO BOTH VEHICLES. THERE WERE NO INJURIES. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS REPAIRED AND CHECKED BY A MECHANIC WHO STATED THERE WAS NO PROBLEM AND EVERYTHING WAS NORMAL WITH THE ACCELERATOR PEDAL. THE MECHANIC ALSO DID A COMPUTER CHECK SHOWING NO CODE PROBLEM. THE FAILURE MILEAGE WAS 92,388. UPDATED 03/04/10. THE CONSUMER RECEIVED A LETTER FROM TOYOTA STATING UPON EXAMINATION OF THE VEHICLE, IT WAS DISCOVERED THAT THE AFTER MARKET FLOOR MAT THAT WAS ON TOP OF THE FACTORY FLOOR MAT WAS PREVENTING THE ACCELERATOR FROM REACHING THE FLOOR. AND IT WAS NOT RECOMMENDED TO STACK FLOOR MATS ON THE DRIVERS SIDE BECAUSE OF INTERFERENCE WITH THE BRAKE AND ACCELERATOR PEDALS. UPDATED 04/06/10.
NHTSA complaint #10305129 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 LEXUS ES300. WHILE DRIVING APPROXIMATELY 5 MPH OUT OF A PARKING SPACE PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL FOLLOWED BY AN UNINTENDED INCREASE IN SPEED. THE VEHICLE FAILED TO SLOW DOWN AND CRASHED INTO THE RESIDENCE HOME AND A TREE. THERE WERE NO INJURIES. THE POLICE WAS NOTIFIED. THE VEHICLE WAS COMPLETELY DESTROYED AND IT WAS TOWED TO AN AUTO COLLISION FACILITY. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #10303935 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
MY EXPERIENCE HAPPENED ON JULY 14, 2009. I WAS EASING INTO MY PARKING PLACE AT THE COLLEGE WHERE I TEACH, GOING ABOUT ZERO MILES PER HOUR, WHEN ALL OF A SUDDEN I WAS PLUMMETED INTO A TREE LESS THAT FIVE FEET IN FRONT OF ME SO HARD THAT IT TOTALED MY 2002 LEXUS. THE FORWARD MOVEMENT FELT LIKE AN AIRPLANE IN TAKEOFF MODE.
NHTSA complaint #10297240 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 LEXUS ES 300. WHILE ENTERING A PARKING SPACE, THE VEHICLE ACCELERATED WITHOUT INTENTION. THE VEHICLE WENT OVER THE SIDE-WALK AND CRASHED INTO A PARKED VEHICLE. AFTER HITTING THE VEHICLE, SHE PUT THE VEHICLE IN REVERSE, BUT THE VEHICLE THEN ACCELERATED INTO A TREE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 45,000. UPDATED 12/16/09 *BF PICTURES RECEIVED. UPDATED 12/16/09
NHTSA complaint #10293960 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL* THE CONTACT OWNS A 2002 LEXUS ES 300. WHILE ENTERING A PARKING SPACE, THE VEHICLE ACCELERATED WITHOUT INTENTION. THE VEHICLE WENT OVER THE SIDE-WALK AND CRASHED INTO A PARKED VEHICLE. AFTER HITTING THE VEHICLE, SHE PUT THE VEHICLE IN REVERSE, BUT THE VEHICLE THEN ACCELERATED INTO A TREE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 45,000. UPDATED 12/16/09 *BF PICTURES RECEIVED. UPDATED 12/16/09
NHTSA complaint #10293960 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
MY 2002 LEXUS 3000 SUDDENLY ACCELERATED AS I WAS PULLING FORWARD INTO A PARKING SPACE AND CRASHED INTO A BUILDING. WHEN IT HAPPENED, MY FOOT WAS RESTING LIGHTLY ON THE BRAKE, PREPARING TO BRAKE TO A STOP, AND LETTING THE CAR IDLE INTO THE SPOT. I HAD A SIMILAR THING HAPPEN ABOUT 4 MONTHS AGO. *JB THE CONSUMER SUSTAINED SOME BRUISES AS A RESULT OF THE CRASH. UPDATED 12/19/05. *JB *NM THE VEHICLE WAS INSPECTED BY ONE OF TOYOTAS FIELD TECHNICIANS. THE TECHNICIAN DETERMINED THAT THE ELECTRONIC THROTTLE, BRAKE SYSTEM AND OTHER ENGINE OPERATING PARAMETERS WERE FUNCTIONING PROPERLY.
NHTSA complaint #10139786 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
I HAD PULLED INTO MY GARAGE. I HAD MY FOOT ON THE BRAKE AND LIFTED IT A LITTLE TO INCH FORWARD TO MY MARK ( TO ALLOW FOR THE GARAGE DOOR TO CLOSE) WHEN THE CAR JUST SURGED FORWARD! FORTUNATELY I APPLIED THE BRAKE HARD, SINCE MY FOOT WAS BY THE BRAKE, BUT I BANGED INTO THE GARAGE WALL AND DID DAMAGE TO THE CAR AND THE WALL.
NHTSA complaint #10132725 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
DT: CONSUMER OWNED A 2002 ES 300. CONSUMER WAS GETTING INTO A PARKING PLACE WHEN HE WENT OVER A SPEED BUMP, HE STOPPED WITH VEHICLE IN REVERSE, THEN, PLACED THE CAR IN DRIVE AND THE VEHICLE SURGED FORWARD, CONSUMER TRIED TO APPLY BRAKE AND BRAKES FAILED. THE VEHICLE WOULD NOT STOP, ENDED UP STRIKING A CONCRETE PILLAR. THERE WERE NO INJURIES. NO POLICE REPORT, BUT IT WAS REPORTED TO INSURANCE COMPANY. THE VEHICLE WAS MOVING FORWARD WITH GREAT FORCE AND BRAKES COULD NOT STOP VEHICLE. CONSUMER WAS AWARE OF AN INVESTIGATION THAT WAS IN PROGRESS ON THIS MATTER. ALTHOUGH INVESTIGATION WAS OFFICIALLY CLOSED, NHTSA SAID THAT THEY WOULD MONITOR THESE TYPE OF VEHICLES. CONSUMER SAID THAT INVESTIGATION WAS ON THE ELECTRONIC THROTTLE CONTROL.
NHTSA complaint #10130854 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
WHEN THE GAS PEDAL WAS APPLIED, THE VEHICLE PAUSED FOR 1-2 SECONDS BEFORE PROCEEDING FORWARD. AS A RESULT, THE CONSUMER HAD ALMOST HIT PEDESTRIANS AND REAR ENDED OTHER MOTORISTS. IF THE CONSUMER ATTEMPTS TO SWITCH LANES TO AVOID HITTING OR REAR ENDING ANYONE, THE VEHICLE STALLS. THE VEHICLE HAS BEEN SERVICED 9 TIMES BY THE DEALERSHIP, IN WHICH DIAGNOSTIC TEST HAVE BEEN PERFORMED, BUT NO FAILURE CODE WAS FOUND. THE DEALERSHIP ONLY CONCLUSION IS THAT THIS IS HOW THE VEHICLE IS SUPPOSE TO DRIVE.
NHTSA complaint #10107480 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2002 LEXUS ES300 WITH ABOUT 18,000 MILES HAS A PROBLEM WITH HESITATION WHEN ACCELERATING AFTER SLOWING DOWN, ESPECIALLY AFTER COMPLETING A TURN. IT IS LIKE THE TRANSMISSION DOESN'T ADJUST WITH THE PRESSING OF THE GAS PEDAL. ALMOST HAD AN ACCIDENT BECAUSE OF THE HESITATION. ALSO I HAVE HAD PROBLEMS WITH THE CAR DOWN SHIFTING AS I COME DOWN A HILL. ALSO A PROBLEM WITH THE CAR TRYING TO DECIDE WHAT GEAR TO BE IN WHEN GOING AROUND 20 TO 25 MILES PER HOUR. YOU CAN FEEL THE CAR CHANGE GEAR. PASSENGERS EVEN HAVE ASKED WHAT WAS THAT? COMPLAINED TO DEALERSHIP, AND WAS TOLD IT WAS THE WAY I DRIVE. I HAD THE SB-TC004-03 PERFORMED AFTER RECEIVING THE LETTER FROM LEXUS, BUT IT DIDN'T HELP. MAY HAVE MADE IT WORSE.
NHTSA complaint #10093211 — an unverified report by a vehicle owner.
VEHICLE SPEED CONTROL
IN AUGUST I WENT TO PARK MY CAR (2002 ES300) IN MY DRIVEWAY WHEN ALL OF A SUDDEN IT PICKED UP SPEED, CRASHING THROUGH MY BRAND NEW FENCE AND SIDE PORCH. IT MUST BE NOTED THAT I HAD MY FOOT ON THE BRAKE, THE CAR WAS STOPPED AND ALL OF A SUDDEN IT TOOK OFF ON ME. MY FOOT NEVER MOVED OFF THE BRAKE THE WHOLE TIME; THE CAR CAME TO A STOP WHEN IT HIT THE PORCH. THE DAY BEFORE I WAS DRIVING WITH MY MOM AND AS I STARTED TO SLOW THE CAR DOWN B/C I WAS COMING TO A STOP SIGN THE CAR ALL OF A SUDDEN PICKED UP SPEED, BUT THANKFULLY AT THAT TIME I HAD TIME TO PRESS THE BRAKES DOWN HARDER AND STOP THE CAR. WHEN I PARK MY CAR IN THE DRIVEWAY IT IS ONLY A COUPLE OF INCHES FROM THE GATE AND FROM THE GATE IT IS ABOUT 2-3 FEET TO THE PORCH SO THERE WAS NO WAY TO AVOID THIS ACCIDENT. WHEN LEXUS INSPECTED THE CAR THEY FOUND NOTHING WRONG WITH THE DBW (ELECTRONIC THROTTLE CONTROL). I FIND THIS TO BE A COVERUP OF SOME SORTS B/C I'VE BEEN DRIVING FOR YEARS AND NEVER HAD THIS HAPPEN TO ME BEFORE. I KNOW FIRST HAND THAT IS IS NOT A DRIVER ERROR IT IS A MANUFACTOR'S DEFECT. I KNOW IT WENT INTO INVESTIGATIONS AND THEY ARE NOT RECALLING THE CARS B/C THERE WAS NOT ENOUGH EVIDENCE THAT THIS REALLY HAPPENS. SINCE I'VE BEEN BRINGING THIS ISSUE TO LIGHT I RECENTLY FOUND OUT THAT THE SAME THING HAPPENED TO MY HUSBAND'S FRIEND'S WIFE LAST YEAR. HER CAR TOOK OFF ON HER AND WENT THROUGH HER GARAGE. THIS IS VERY DANGEROUS AND I DO NOT FEEL SAFE DRIVING MY CAR. I FEEL THAT LEXUS IS REALLY IN A POSITION WHERE THEY DON'T HAVE TO DO ANYTHING BECAUSE THE NHTSA DEEMED THERE WAS NOTHING WRONG WITH THE CAR CAUSING THE UNINTENDED ACCELERATION. BOTH THE DEALERSHIP AND MANUFACTURER DID NOT WANT TO TAKE ANY RESPONSIBLITY WHAT SO EVER FOR THIS INCIDENT. THEY WERE VERY HELPFUL WHEN I PURCHASED THE CAR BUT WIPED THERE HANDS OF ANY PROBLEMS WITH THE VEHICLE.
NHTSA complaint #10091195 — an unverified report by a vehicle owner.