Mercedes Benz B-Class Electric transmission problems
25 of the
90 complaints filed about the Mercedes Benz B-Class Electric
are about the transmission —
28% of everything owners reported.
The worst model year for it is 2015.
25
Complaints
28%
Share of all complaints
0
Crashes
0
Fires
Transmission & Drivetrain complaints by model year
MERCEDES DEALER NOTES : 07/19/2022 CLIENT STATES STEERING IS STIFF. STARTED ABOUT 1 TO 2 MONTHS AGO AND WOULD SHOW UP ONCE AND AWHILE. WHEN IT WOULD ACT UP WOULD NOT DRIVE IT AND IT WOULD LOCK THE STEERING . THIS HAPPENED MULTIPLE TIMES, WITH ACCIDENT HAZARD. WE DID THE BELOW WORK. ELECTRIC POWER STEERING RACK FAULTY REPLACE COMPLETE ELECTRIC POWER STEERING RACK. WHICH COST US OVER $3000. NOW WE HAVE SIMILIAR PROBLEM STEERING IS TIGHT AGAIN, MAKING FLAPPING NOISE, DEALER RECOMMENDED REPLACEMENT OF POWER STEERING RACK, GEAR BOX 07/02/24 , MERCEDES HAS RECALL ON MANY MODELS DURING YEAR 2015-2018 FOR electric power steering systems, Mercedes says the cars use electric power steering systems that May have soldered contacts that weren't soldered correctly inside the control units. The bad contacts can cause a sudden loss of power steering while driving, causing serious problems if driving around a curve or at slow speeds.
NHTSA complaint #11599546 — an unverified report by a vehicle owner.
The contact owns a 2014 Mercedes-Benz B-Class Electric Drive. The contact stated that after stopping at a stop sign, the vehicle lost motive power before the "Malfunction visit workshop" and "Stop switch engine off" messages were displayed. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred more frequently. No warning lights were illuminated. The vehicle was towed to the dealer and diagnosed with an electric drive motor failure. The contact was informed that the electric drive motor needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. After investigating the failure, the contact related it to technical service bulletin 2015070002. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 62,700.
NHTSA complaint #11554071 — an unverified report by a vehicle owner.
Occasionally the car will lurch forward when coming to a stop. As you come to a stop it tries to propel the car forward as you are breaking and coming to a stop. Happens rarely but when it does it's a big safety concern.
NHTSA complaint #11503744 — an unverified report by a vehicle owner.
Vehicle stopped suddenly and would not restart. Needs a new $17k drive unit and is out of warranty. Drive unit failed due to faulty design where coolant contaminated the electric motor. Vehicle only has 40k miles. The drive unit was built by Tesla for Mercedes. Tesla also built the same unit for Toyota for the electric Rav4. Toyota recalled their units free of charge for customers. Mercedes is aware of this issue and refuses to extend the warranty or recall the roughly 4000 B250E cars that they sold in the USA from 2014-2017.
NHTSA complaint #11481618 — an unverified report by a vehicle owner.
Motor suddenly stopped on highway. This was extremely dangerous. Vehicle transported to Mercedes Benz, they have indicated the electric drive motor has failed. This is the second drive motor in this car that has failed in only 48K miles. We have two of these cars, same year and model. The motor has also failed in the other vehicle. There is an entire Facebook group talking about failures of the drive units in these cars. PLEASE FORCE MERCEDES TO DO SOMETHING!
NHTSA complaint #11466786 — an unverified report by a vehicle owner.
On 4/19/22 while driving my Mercedes B250e, I received a 'check coolant level' warning message, followed closely by 'without starting engine again, consult workshop' and then 'stop, switch engine off'. All messages appeared in less than 30 minutes time, and then my engine completely shut off while I was pulling into a parking lot. Prior to this date, there were no warning signs of the issue. The issue was diagnosed by the Mercedes Atlanta South dealership as a catastrophic electric drive unit failure caused by a coolant leak due to a faulty rotor seal. I was quoted a price of $12K-$20K to replace the EDU. I declined the service while trying to get assistance from Mercedes customer care, so the vehicle is still in an inoperable condition and available for inspection. This issue has happened to countless B250e drivers, and it is completely unsafe to allow these cars to continue driving without recall since the engine can shut down while driving, and become completely inoperable, with little to no warning. This is a known issue to Mercedes - see attached invoice which references 'SEVERAL PTSS CASES'.
NHTSA complaint #11466784 — an unverified report by a vehicle owner.
TL* THE CONTACT OWN A 2014 MERCEDES BENZ B-CLASS ELECTRIC. THE CONTACT STATED WHILE HIS WIFE WAS DRIVING 55 MPH, AN UNKNOWN YELLOW WARNING LIGHT ILLUMINATED INDICATING ASSISTANCE REQUIRED. THE DRIVER CONTINUED TO DRIVE THE VEHICLE AND SHORTLY AFTER, WHILE ATTEMPTING TO PARK ON THE SIDE OF THE ROAD, ANOTHER RED WARNING LIGHT WAS ILLUMINATED AND THE VEHICLE STALLED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED TO THE LOCAL DEALER MERCEDES-BENZ OF ALEXANDRIA (200 S PICKETT ST, ALEXANDRIA, VA 22304, (703) 341-2100) WHERE IT WAS DIAGNOSED WITH NEEDING THE DRIVETRAIN TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO EURO MOTORCARS APPEARANCE CENTER (4932 BETHESDA AVE, BETHESDA, MD 20814, (301) 654-8153) WHERE IT WAS DIAGNOSED WITH NEEDING THE DRIVETRAIN TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 15V655000 (ELECTRICAL SYSTEM) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 12,000.
NHTSA complaint #11397277 — an unverified report by a vehicle owner.
WHEN ATTEMPTING TO REVERSE OUT OF PARKING STALL VEHICLE WOULD NOT MOVE, ALMOST AS IF EMERGENCY BRAKE WAS BEING APPLIED EVEN THOUGH EBRAKE WAS OFF. TURNING ON AND OFF IGNITION DID NOTHING. REPLACE 12 V BATTERY DID NOTHING. WARRANTY WORK ON CONTROL UNIT PERFORMED MULTIPLE TIMES IN 2017/2018/2019 EVEN THOUGH THE SOFTWARE 'FIXED' THE ISSUE RELATED TO THE RECALL NHTSA CAMPAIGN ID: 15V655000 IN 2015. DEALER STATES MUST REPLACE ENTIRE POWER TRAIN AT A COST OF $11,500. VEHICLE HAS 72K MILES AND LOAN BALANCE IS OVER $12K. THE POWER TRAIN PROVIDED BY TESLA WAS REPLACED IN TESLA'S OWN VEHICLES AS WELL AS IN TOYOTA RAV4 MODELS FROM THE SAME YEAR.
NHTSA complaint #11287815 — an unverified report by a vehicle owner.
THIS MB MODEL HAS AN ELECTRIC MOTOR THAT FAILS AT AROUND 35000 TO 40000 MILES, AND MAKES THE VEHICLE TO STOP SUDDENLY CAUSING SERIOUS RISKS TO THE DRIVER IF THIS HAPPENS IN ANY MAIN HIGHWAY. TWO WEEKS AGO MY WIFE WAS DRIVING NORTHBOUND AT THE FAST LANE OF THE PALMETTO EXPRESSWAY , IN MIAMI FL, WHEN THE CAR STOPPED GIVING NO TIME TO AVOID COMING TRAFFIC. FORTUNATELY ONE FDOT RANGER WAS DRIVING SAME WAY AND PROTECT MY WIFE TURNING ON ITS EMERGENCY LIGHTS WHILE THEY WAIT FOR A TOW TRUCK TO ARRIVE. THIS MODEL OF MB IS ASSEMBLED WITH A TESLA MOTOR THAT HAS BEEN PROVEN TO FAIL, BUT TESLA HAS TAKEN FAST ACTION TO AVOID INCONVENIENCES TO ITS CUSTOMERS. MB HAS DOING NOTHING TO ADVICE ITS CUSTOMERS ON THIS CRITICAL ISSUE, PUTTING ON RISK ON A DAILY BASIS ALL DRIVERS THAT RIDE TIS MB MODEL. I FIGURE IF OTHERS ARE FACING SIMILAR ISSUES, IT WOULD BE GOOD TO GET A RECALL SET UP IF MB DOES NOT STEP UP TO THE PLATE. IT TOOK FOUR YEARS FOR THESE ISSUES TO SHOW UP NEAR THE END OF MY WARRANTY, AND SINCE THE CARS REMAIN ESSENTIALLY THE SAME THROUGH THE 2017 MODELS, WE MAY EXPECT TO SEE OTHERS MODEL YEARS SHOW THE SAME ISSUES AS THE END OF THEIR WARRANTIES COME UP. I HOPE NOT, FOR EVERYONE ELSE BUT BEST BE PREPARED. MY VEHICLE CAN BEEN INSPECTED AT THE MERCEDES BENZ OF MIAMI DEALER WHERE REPAIR ARE UNDERWAY.
NHTSA complaint #11281313 — an unverified report by a vehicle owner.
ON SEPTEMBER 20TH, 2018, THE CAR SUFFERED A SUDDEN AND ABRUPT CATASTROPHIC SHUT DOWN WHILE I WAS DRIVING MY SON TO SCHOOL. WE WERE ON CITY STREETS DRIVING STRAIGHT AT NORMAL SPEED AND IT STALLED RIGHT IN AN INTERSECTION BUT I WAS LUCKY TO BE ABLE TO STILL HAVE SOME MOMENTUM TO GET INTO THE LEFT TURN LANE. THERE WAS A FLASHING RED TEXT WARNING ON THE DISPLAY FOR A FEW SECONDS- SOMETHING ABOUT TURN OFF IMMEDIATELY AND DO NOT RESTART. THEN THE CAR SHUT DOWN. I WAS TERRIFIED THAT WE WOULD GET INTO AN ACCIDENT ALL THROUGHOUT THE TIME WE HAD TO WAIT FOR THE TOW TRUCK. IF THIS HAD HAPPENED ON THE FREEWAY, IT WOULD HAVE BEEN DISASTROUS. NOTE THAT THE ELECTRIC DRIVE UNIT ON THIS CAR WAS REPLACED ON THE FOLLOWING DATES: 3/5/18 - 3/15/18(10 DAYS TO REPAIR) 9/20/18- 10/3/18 (14 DAYS) ON 10/10/18 THE CAR SUFFERED ANOTHER "MALFUNCTION VISIT WORKSHOP" AND HAS BEEN IN THE REPAIR SHOP SINCE 10/11/18. THE CAR WAS TOWED. IT APPEARS TO BE THE ELECTRIC DRIVE UNIT AGAIN AND WILL BE THE THIRD TIME IT IS REPLACED. I BELIEVE THIS CAR IS DEFECTIVE AND DANGEROUS AND MERCEDES BENZ DOES NOT APPEAR TO BE ABLE TO REPAIR THE PROBLEM. I HAVE READ ABOUT SIMILAR DRIVE UNIT REPLACEMENTS FROM OTHER B CLASS OWNERS.
NHTSA complaint #11140783 — an unverified report by a vehicle owner.
EXTREMELY DANGEROUS SUDDEN LOSS OF POWER WHILE DRIVING 70+ MPH ON BUSY HIGHWAY. WAS ALMOST INVOLVED IN A SERIOUS TRAFFIC COLLISION BECAUSE IT A STOPPED IN THE ROAD. ATTEMPTS TO RESTART THE VEHICLE FAILED. COULD NOT GET THE VEHICLE OUT OF "PARK" AND WAS UNABLE TO SWITCH IT INTO "NEUTRAL" TO ROLL THE VEHICLE OUT OF THE LANE OF HIGH SPEED TRAFFIC. THE INABILITY TO GET THE VEHICLE INTO "NEUTRAL" FURTHER COMPROMISED MY SAFETY AND THE SAFETY OF OTHER DRIVERS ON THE HIGHWAY. MAIN LOW VOLTAGE 12V BATTERY DIED SOON AFTER INCIDENT AND CREATED AN ISSUE FOR TOW TRUCK OPERATOR. HE HAD A LOT OF TROUBLE GETTING IT INTO NEUTRAL BECAUSE THERE SEEMS TO BE NO STANDARDIZED MANUAL / MECHANICAL METHOD TO RELEASE THE PARKING PRAWL IN THE TRANSMISSION UNLESS THE LOW VOLTAGE 12V SYSTEM IS FULLY FUNCTIONING. PERHAPS THEY NEED TO REPLACE THE ENTIRE DRIVETRAIN UNIT LIKE TESLA HAS DONE OR THEIR CUSTOMERS. ELECTRIC POWERTRAIN UNIT USED IN THE MERCEDES IS IDENTICAL TO EARLY TESLA VEHICLES. TELSA REDESIGNED AND UPDATED THESE POWERTRAIN UNITS WITH FREE REPLACEMENTS THAT RESOLVE THIS ISSUE COMPLETELY. MERCEDES NEEDS TO DO THE SAME REPAIR FOR CUSTOMERS AS TESLA DID. SOFTWARE UPDATE IS OBVIOUSLY NOT A SUFFICIENT FIX FOR THIS ISSUE, THERE MUST BE PHYSICAL FAULTS AS WELL. ANOTHER ISSUE IS A MYSTERY CLUNK THAT YOU CAN FEEL THRU THE ACCELERATOR PEDAL WHEN STARTING FROM A COMPLETE STOP. SEVERAL ATTEMPTS TO GET SERVICE TECHS TO FIX THIS BUT THEY HAVE BEEN UNABLE TO FIX IT. PERHAPS IT IS RELATED TO THE WELL KNOWN EARLY PRODUCTION TESLA DRIVETRAIN DEFECTS. MY VEHICLE CURRENTLY HAS 43,276 MILES. THIS VEHICLE ALREADY HAD THE SOFTWARE UPDATE THAT WAS SUPPOSED TO GUARANTEE THAT THE SUDDEN LOSS OF POWER WOULD NOT HAPPEN AGAIN. (( NHTSA CAMPAIGN NUMBER: 15V655000 )) I HOPE MERCEDES STEPS UP TO SOLVE THIS ISSUE LIKE TELSA HAS DONE FOR THEIR CUSTOMERS.
NHTSA complaint #10906967 — an unverified report by a vehicle owner.
CAR STALLED WHILE GOING ON EXPRESSWAY AT 30 MPH. COMPLETE LOSS OF POWER. HAD TO PULL OVER AND POWER OFF THE CAR. RESTART OF THE CAR AFTER A WHILE AND EVERYTHING WAS BACK TO NORMAL.
NHTSA complaint #10854506 — an unverified report by a vehicle owner.
WHILE THE CAR WAS IN MOTION, THE ENGINE HAS SWITCHES OFF AND THE CAR GOES IN NEUTRAL. THIS HAS HAPPENED ALREADY 3 TIMES (APPROXIMATELY ONCE PER MONTH). IT HAS HAPPENED WHILE ON THE INTERSTATE, WHILE DRIVING ON A SMALL ROAD, AND WHILE APPROACHING A STOP SIGN. THE CAR CAN BE RESTARTED NORMALLY. WE HAVE HAD THE CAR AT THE MERCEDES DEALER IN SEPTEMBER 2015, AND THE TRIED TO FIX THE PROBLEM BY INSTALLING THE LATEST SOFTWARE. HOWEVER, IT JUST HAPPENED AGAIN. THIS CAR IS NOT SAFE TO DRIVE THE LAST TIME THE CAR STALLED WHILE DRIVING, WE LET THE CAR COME TO A COMPLETE STOP, WITHOUT TOUCHING ANYTHING BUT THE BREAK, AND MAKE A PICTURE OF THE INSTRUMENT PANEL. THIS PICTURE IS ATTACHED TO THE REPORT TO DOCUMENT THE INCIDENCE.
NHTSA complaint #10783052 — an unverified report by a vehicle owner.
MY B-CLASS ELECTRIC HAD A SUDDEN LOSS OF POWER. HERE'S THE DETAILS: LEFT THE HOUSE IN SAN DIEGO AT 7:00 AM. OUTSIDE TEMPERATURE ABOUT 75+DEGREES. ABOUT 1 MILE FROM THE START, I BRAKED SLIGHTLY TO MAINTAIN SPEED OF ABOUT 25 MPH, COASTED TOWARDS AND UPHILL, PUT MY FOOT ON THE ACCELERATOR TO MAINTAIN SPEED AND THERE WAS NO POWER-JUST COASTING. THERE WAS NO UNUSUAL SOUND AND NO WARNING DISPLAYED. THE CAR APPEARED NORMAL EXCEPT THE GUAGE WAS SHOWING FULL REGENERATIVE BRAKING WHILE THE CAR WAS COASTING. TRANSMISSION WAS IN D-AUTO. POWER STEERING WORKED, AC AND RADIO WERE STILL ON. I BROUGHT IT TO A STOP. PUSHED THE BUTTON TO TURN IT OFF. AT THAT TIME ALL THE LIGHTS ON THE DASH LIT UP. I PUSHED IT AGAIN AND THE CAR WAS BACK TO NORMAL WITH THE INDICATOR SHOWING ZERO BETWEEN REGENERATION AND DISCHARGE. I FINISHED THE DRIVE WITHOUT FURTHER INCIDENT. MILEAGE: 1620 MILES PURCHASED: JUNE 2015 MFG DATE: 4/15 TOOK THE CAR TO THE DEALER TWO HOURS LATER AND TOLD THEM ABOUT THE PROBLEM AND THAT THE FORUM SAYS THERE IS A CODE UPDATE AVAILABLE. WAITED THERE FOR 3 HOURS. THEIR PAPER WORK SAYS: 1639 541011, 540991, 540992. PROGRAMMED POWER TRAIN CONTROL UNIT. PERFORMED SHORT TEST; NO RELEVANT FAULT CODES. CHECKED POWER TRAIN CONTROL UNIT FOR SOFTWARE UPDATES. UPDATE WAS AVAILABLE. PROGRAMMED AND CODED POWER TRAIN CONTROL UNIT. COMPLETE.
NHTSA complaint #10781331 — an unverified report by a vehicle owner.
ON 10-5-15, MY 2015 MERCEDES B CLASS WITH 3300 MILES DECIDED TO LOSE ALL POWER IN THE MIDDLE OF 101 IN RUSH HOUR TRAFFIC. LUCKILY TRAFFIC WAS MOVING AT 15MPH, I HAD TO COMPLETELY STOP THE CAR IN THE MIDDLE LANE. PUT THE CAR IN PARK, SHUT IT OFF AND RESTART TO REGAIN POWER. THERE WERE NO CHECK ENGINE LIGHT OR SIGNS THAT THE CAR WAS BROKEN, I JUST SIMPLY LOST ALL DRIVE POWER EVEN THOUGH I WAS IN D. IT WAS SCARY AS I WAS ON THE 101 AT ABOUT 4PM. THIS ALSO HAPPENED AT ANOTHER WHEN I FIRST GOT THE CAR, PLEASE GET MERCEDES TO FIX THIS BEFORE I GET REAR-ENDED AND CRUSHED.
NHTSA complaint #10780926 — an unverified report by a vehicle owner.
DRIVING ON THE FREEWAY AT 65MPH, EXPERIENCED COMPLETE AND SUDDEN LOSS OF DRIVE/POWER. CAR CHARGE WAS AROUND 1/2 FULL. HAD TO PULL TO THE SHOULDER AS THE CAR ROLLED TO A COMPLETE STOP. FINDING LOTS OF OTHER REPORTS ONLINE, DEALER HAS BEEN UNABLE TO DETERMINE THE ROOT CAUSE AFTER 1 WEEK. DEALER REPORTED OTHER SIMILAR INCIDENTS FROM OTHER DRIVERS.
NHTSA complaint #10778913 — an unverified report by a vehicle owner.
BEGINNING AT ABOUT 4500 MILES WE BROUGHT THE CAR IN TO THE SHOP AFTER COMING TO A STOP; WE CALL IT THE 'CLOMP!' IT WILL UNEXPECTEDLY ROCK FORWARD CREATING A VERY UNSAFE FEELING. THEN THE FOLLOWING MONTH, THE 'CLOMPING' PRESENTED ITSELF AGAIN SO MY WIFE RETURNED THE VEHICLE TO THE DEALERSHIP TO DEMONSTRATE. A FEW WEEKS LATER, THE CAR BEGAN MAKING A LOUD TURBINE NOISE, AND THE ROCKING FORWARD AFTER COMING TO A STOP RE-PRESENTED ITSELF AGAIN SO WE RETURNED THE CAR TO SERVICE. THEN THE FOLLOWING MONTH THE CAR CONTINUED TO RANDOMLY LUNGE FORWARD AFTER COMING TO A STOP, MY WIFE CALLED THE SERVICE CENTER AND THEY PICKED IT UP AND PROVIDED HER WITH A LOANER WHICH WE'VE BEEN DRIVING EVER SINCE (JUNE 15TH). AT THIS POINT WE HAVE LOST ALL FAITH IN THE SAFETY OF THE VEHICLE AND HAVE REQUESTED A FULL REFUND. I WAS REFERRED TO MBUSA, BUT THEY HAD ME ON HOLD FOR OVER 30 MINUTES BEFORE I HAD TO HANG UP. I THEN INSISTED THAT THE DEALERSHIP INITIATE A REFUND WITH MB USA. WE WERE TOLD THAT IT WOULD TAKE 3-4 WEEKS TO HEAR A REPLY, HOWEVER SURPRISINGLY WITHIN JUST ONE WEEK WE RECEIVED A DISAPPOINTING NOTICE FROM MBUSA THAT OUR REQUEST WAS REJECTED. AFTER NOT HEARING ANY FURTHER RESPONSE FOR AWHILE, ON SATURDAY THE 5TH OF SEPT MY WIFE AND I RETURNED TO MB ESCONDIDO TO TRY TO GET SOME ANSWERS, AND HOPED TO AT LEAST UNCOVER ANY OPTIONS THAT COULD POSSIBLY BE SETTLED DIRECTLY THROUGH THE DEALERSHIP. MY WIFE AND I AGREED TO TAKE THE CAR ON A TEST DRIVE WITH A SERVICE TECHNICIAN TO SEE IF THE PROBLEMS WERE ACTUALLY RESOLVED, AND DURING THE TEST DRIVE CONFIRMED THAT THEY HADN'T. DURING THE DRIVE WE EFFECTIVELY RECREATED THE 'TRANSMISSION CLOMPING' AND RANDOM LUNGE FORWARD AFTER COMING TO A STOP AND THEN RETURNED TO THE DEALERSHIP WITH THE CAR MAKING A OVERLY LOUD FAN NOISE, SIMILAR TO THE LOUD TURBINE NOISE PREVIOUSLY HEARD BEFORE HAVING THE COMPRESSOR REPLACED. I HAVE A VIDEO I CAN EMAIL
NHTSA complaint #10778580 — an unverified report by a vehicle owner.
WHILE OPERATING THE VEHICLE ON THE ROAD THE CAR LOST THE ABILITY TO ACCELERATE BEYOND 10 MILE PER HOUR; FORTUNATELY, WE WERE JUST BLOCKS AWAY FROM OUR HOME. MY WIFE CALL THE SERVICE CENTER AND THEY PICKED IT UP AND PROVIDED HER WITH A LOANER. WHILE DRIVING AT 35 MPH, THE VEHICLE DECELERATED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN PERFORMED A SOFTWARE UPDATE ON THE VEHICLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 8,184.
NHTSA complaint #10778583 — an unverified report by a vehicle owner.
I WAS DRIVING ON THE 91 FREEWAY IN ANAHEIM CA WHEN MY BRAND NEW (APPROXIMATELY 1000 MILES ON THE ODOMETER) 2015 MB ALL ELECTRIC AUTOMOBILE BEGAN TO DECELERATE. MY FOOT WAS ON THE ACCELERATOR AS I LOST ALL POWER TO THE ENGINE. THE BATTERY WAS FULLY CHARGED. THE RADIO AND ALL OF THE ELECTRONIC INTERIOR FEATURES WERE INTACT. I WAS IN THE 3RD LANE OF TRAFFIC (OUT OF 5). LUCKILY THE TRAFFIC WAS LIGHT AS I PULLED OVER TO THE SIDE OF THE FREEWAY AND THE CAR CAME TO A COMPLETE STOP. I WAS QUITE UNNERVED BY THE INCIDENT BUT THE CAR STARTED UP AND I CONTINUED MY COMMUTE TO WORK UNEVENTFULLY. I TOOK MY VEHICLE TO THE MERCEDES DEALERSHIP AND THEY EVALUATED THE CAR. THEY COULD NOT REPLICATE THE EVENT AND COULD NOT FIND AN ANOMALY IN THE ON BOARD COMPUTERS. I PRESENTED TESTIMONY FROM THIS VERY WEBSITE DISCLOSING 7 OTHER RECENT SIMILAR EVENTS IN THIS MODEL CAR. I ADVISED THE DEALERSHIP THAT I WAS NOT TAKING POSSESSION OF THE AUTO UNLESS SOMETHING WAS DONE. THEY PRESENTED THE INFORMATION TO MERCEDES BENZ/TESLA TECHNICAL SUPPORT. THE GATEWAY POWERTRAIN CONTROL UNIT WAS REPLACED. I EXPRESSED MY CONCERN TO THE MB DEALERSHIP THAT THIS MAYBE A SYSTEMIC PROBLEM, GIVEN THE NUMBER OF COMPLAINTS IN SUCH A SHORT PERIOD OF TIME. THE DEALERSHIP REPRESENTATIVE EXPRESSED SYMPATHY WITH MY SITUATION BUT DECLARED THAT THIS IS SOMETHING WE SHOULD TAKE UP WITH DAIMLER-BENZ. THE DEALERSHIP IS A SEPARATE ENTITY WHICH ONLY BUYS/SELLS AND PROVIDES MAINTENANCE FOR MB AUTOMOBILES. I EXPRESSED THAT THIS DEFECT HAS ME CONCERNED EVERY TIME I ENTER A FREEWAY. THE SERVICE MANAGER COULD NOT REASSURE ME THAT THIS WILL NOT HAPPEN AGAIN. I HOPE IT DOES NOT TAKE FATALITIES BEFORE THERE IS A RECALL.
NHTSA complaint #10766546 — an unverified report by a vehicle owner.