30 of the
1,788 complaints filed about the Mercedes Benz C300
are about the seat belts —
2% of everything owners reported.
The worst model year for it is 2008.
Car has been in and out of the shop. Initially I have been contacting Mercedes about airbag messages and continued message of SRS Malfunction on dashboard. Airbags had been recalled and supposedly replaced on multiple occasions. This SRS continues to remain even after repair or being seen for this issue only for other components to have failed and me having to pay for those in the process. The SRS Malfunction remains an issue until the next issue is affected. Recently an entire Electronic SAM Module Component was replaced as the culprit only to have more issues and the SRS remained. Mercedes has contended that each time they saw the vehicle the the SRS Malfunction was not the problems while other documents were repaired such as battery and SAM. In the meantime since then the car has stalled, components that were working are no longer inoperable. There was a recall that was applied to only specific vehicles of my model year which state the SRS Malfunction was to be replaced and made whole. I never received one of those notices and I will note that my vehicle obviously was affected and should also have this component replaced as it fits the same model year and make of the issues Mercedes has repaired already on affected vehicles. This issue has been on going for several years and Mercedes has failed to rectify this component that makes it dangerous and causes safety concerns for us with the understanding that their note on their website about the SRS Malfunction appeared to me a cop out for them to not be responsible for the fix and recall thsr may have affected more vehicles than its originally accessed number. Instead of fixing this issue they continually find other repairs they indicate as the issue only to end up right back with the same SRS Malfunction and stalling issues with vehicle once again and want to use excuse of car's age as issue and failing to acknowledge and address the SRS Malfunction. Your system would not allow file upload. I can still provide
NHTSA complaint #11563452 — an unverified report by a vehicle owner.
After repair done on the confirmed recall airbag computer/module my vehicle became immobile, malfuctioned. The vehicle warning lamps alerted the airbag malfunctioned, srs malfunction. I seeked service for repair of this recall by experts. This safety issue is still ongoing and urgency is needed for this to be resolved.
NHTSA complaint #11489746 — an unverified report by a vehicle owner.
WHEN MY CAR WAS TAKEN IN FOR A RECALL,,,ALL THE SUDDEN THEY TELL ME THAT I HAVE A SEAT BELT ISSUE ,,, DON'T RECALL EXACT EXPLANATION, HOWEVER, I DIDN'T HAVE AN ISSUE OR ERROR MESSAGE BEFORE THAT,,,IT WAS GOING TO COST AN EXORBITANT AMOUNT...I THINK THAT THE ISSUE WAS CAUSED BY MERCEDES OF DES MOINES....I HATE SEEING THE MESSAGE AND IT ONLY STARTED APPEARING WHEN I PICKED UP MY CAR FOR A RECALL FIX. I AM SURE ALL INFO IS IN MY RECORDS .
NHTSA complaint #11328024 — an unverified report by a vehicle owner.
BANK IN 2017 THE SRS AIRBAG SAFETY LIGHT COMES ON AND NEEDS REPLACEMENT. THIS WAS A RECALL. I WAITED UNTIL LATE 2018 WHEN THE AIR BAGS CAME INTO THE MERCEDES DEALER IN ANNAPOLIS TO REPLACE FOR RECALL. AFTER THAT THE SRS AIRBAG SAFETY LIGHT STILL COMES ON. WE TAKE IT BACK TO MERCEDES FOR THEM TO CHECK AND CLEAR. THEY SAY IT WAS DONE. SAME LIGHT COMES BACK ON. WE TAKE IT BACK TO MERCEDES TODAY 2/25/2020 AND THEY SAY ITS A SAFETY FAULTY SEAT BELT SWITCH. THEY WANT TO CHARGE ME $1100 TO REPAIR. I TOLD THEM THEY SHOULD HAVE FIXED EVERYTHING PROPERLY AND I STILL BELIEVE THAT THEY JUST NEVER RESET OR CLEARED THE SRS AIRBAG ALERT LIGHT SO THAT WE WOULD HAVE TO PAY SOME BOGUS MADE UP REPAIR. I BELIEVE THAT WE ARE BEING TREATED UNFAIRLY AND THAT THIS DEALER IS BEING DISHONEST. THE SRS AIRBAG LIGHT WAS NOT RESET AND IT IS STILL ON. HELP?
NHTSA complaint #11311454 — an unverified report by a vehicle owner.
TRANSFER CASE RESEAL. I HAVE A 2008 C300 I BOUGHT WITH 56K MILES ON IT, I HAD TO HAVE THE WHEEL BEARINGS REPLACED IMMEDIATELY. WHEN THIS SERVICE TOOK PLACE, I WAS INFORMED THAT I NEED TO HAVE MY TRANSFER CASE RESEALED AND THE CAM SHAFT MAGNETS REPLACED. THIS CAR HAS SUCH LOW MILES ON IT. I DO NOT UNDERSTAND HOW THIS IS NEEDED AT THIS TIME. I HAVE SEEN ON MANY BOARDS, THIS IS A COMMON PROBLEM. WHY HASN'T MB RECALLED THIS YET? IT APPEARS THE 2008 MODEL IS PLAGUED WITH PROBLEMS AS I HAVE HAD TO REPLACE THE STEERING LOCK AS WELL AS IT FAILED. AGAIN, COMMON PROBLEM AND NOT RECALL. I NOW HAVE A SEATBELT SENSOR THAT FAULTY. ALL OF THIS BEFORE I HAVE EVEN HIT 100K. MY 2001 ML IS WELL OVER 200K AND I HAVE NEVER HAD THESE ISSUES WITH THE ML.
NHTSA complaint #11130220 — an unverified report by a vehicle owner.
TAKATA RECALL: NOTICE OF RECALL FROM APRIL 2016, PARTS FOR BOTH AIRBAGS ARE STILL NOT AVAILABLE FOR THE REPAIR. UNREASONABLE PERIOD OF TIME (ABOUT 16-MONTHS) TO RESOLVE THIS SAFETY ISSUE.
NHTSA complaint #11019313 — an unverified report by a vehicle owner.
MY COMPLAINT IS THAT IS DOESN'T TAKE THAT [XXX] LONG TO GET NO PARTS IN. THIS [XXX] LIGHT IS VERY AGGRAVATING. THE SELL YOU THESE [XXX] EXPENSIVE AS CARS AND YOU MEAN TO TELL ME THAT THEY CAN'T GET THE PARTS IN TO FIX THEM? I BET IF THE COST WAS COMING OUT OF OUR POCKETS THE PART WOULD BE IN. JUST [XXX] GET IT DONE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10958883 — an unverified report by a vehicle owner.
TAKATA INFLATORS: THEY SENT ME A LETTER BACK IN MAY 2016 AND IN AUGUST 2016 STATING THAT BOTH DRIVER AND PASSENGER SIDE AIRBAGS ARE DEFECTING. THERE STILL HAS BEEN NO RESOLUTION REGARDING THIS AND ACCORDING TO TAKATA, IF THE AIRBAGS DEPLOY OR IF THEY DO NOT COULD RESULT IN SERIOUS INJURY OR DEATH. I AM DRIVING MY MERCEDES AROUND AND SCARED TO DEATH THAT THEY MAY OR MAY NOT PLOY AND COULD KILL MY FAMILY OR I. SRS CONTROL UNIT: MAY CORRODE AND CAUSE CONTROL UNIT MALFUNCTION. THIS IS STILL NOT RESOLVED ON MY VEHICLE AND THE LETTER WAS SENT OUT IN MARCH 2016.
NHTSA complaint #10929636 — an unverified report by a vehicle owner.
I BOUGHT MY MERCEDES BENZ AND NOTICE THAT MY TAIL LIGHT AND THE LIGHT ON THE FRONT OF THE CAR WILL TURN ON BY ITSELF WHILE MY CAR WAS PARKED IN THE MORNING MY CAR BATTERY WILL BE DEAD NEEDING A CHARGE. I HAD A RECALL FROM MERCEDES BENZ DEALER AND I TOOK THE CAR TO THE DEALERSHIP AND SUPPOSEDLY THEY FIX IT AND THE CAR HAD GOTTEN WORSE. IT HAD BURNED THE HARNESSES AND FOG HARNESS, WHILE I WAS DRIVING THE CAR WAS ACTING LIKE SHUTTING OFF THE RADIO AND AC WILL START SHUTTING OFF AND TURNING ON AT THE SAME TIME WHILE I WAS ON THE HIGHWAY ON MY WAY HOME FROM WORK. RIGHT NOW MY CAR ONLY HAVE WORKING THE HIGH BEAM. I BEEN GETTING A LOT OF RECALLS FOR THIS CAR BUT REALLY IT SEEMS LIKE I'M LOOSING MY TIME .
NHTSA complaint #10916665 — an unverified report by a vehicle owner.
FRONT DRIVER SEAT BELT MAKE THE AIRBAG LIGHT COME ON AND OFF WHEN DRIVING ON THE DASH. CAR WILL NOT START SHORTAGE THAT KILL THE BATTIER THIS IS MY SECOND BATTIER IN A WEEK.
NHTSA complaint #10876657 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ C300. WHILE DRIVING APPROXIMATELY 25 MPH WITH THE SEAT BELT LATCHED, THE SEAT BELT WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #10876324 — an unverified report by a vehicle owner.
JAN 2015 STARTED CARE AND IMMEDIATELY SRS AND SEATBELT LIGHT MESSAGE APPEARED ON DASH. LATE FALL 2015 RECEIVED RECALL LETTER, CALLED MB OF CATONSVILLE, RECEIVED/WENT TO APPOINTMENT FOR REPAIR. MISSED TIME FROM FROM WORK ONLY TO BE TOLD W/N THE HOUR PART WAS NOT AVAILABLE, I WOULD RECEIVE A CALL WHEN IT CAME IN. LATE MAY 16 I RECEIVED ANOTHER RECALL LETTER FROM MBUSA REFERRING ME BACK TO THE DEALER. WEDNESDAY 06/15/16 I CONTACTED MBUSA WHO EXPLAINED TO ME THAT THE PART FOR THE AIRBAG WAS NOT IN BUT THE SRA PART WAS AVAILABLE AT THE DEALER. I WAS DIRECTLY CONNECTED TO MB OF CATONSVILLE BY MBUSA AND WAS ASSURED PART WAS THERE/ I WAS GIVEN AN APPOINTMENT NEXT DAY THURSDAY AT 8:15 A.M. AT APPT., 2 HOURS LATER I RECEIVED A CALL FROM THE SVC MGR. PART WAS NOT AVAILABLE. IT MIGHT TAKE UNTIL MONDAY JUNE 20, 2016. IT IS NOW TUESDAY JUNE 21, 2016. I HAVE NOT HEARD ANYTHING FROM MB OF CATONSVILE ABOUT THE PART. NO ONE HAS REACHED OUT TO ME. I ASK FOR A LOANER BECAUSE I WAS TIRED OF DRIVING THE VEHICLE WITH ANXIETY SINCE 2015. IN ORDER FOR ME TO RECEIVE A LOANER I HAVE TO ALLOW THE DEALERSHIP TO HOLD $150.00 ON MY BANK ACCOUNT WHILE I HAVE POSSESSION OF THE LOANER. I CANNOT AFFORD THE COST AT THIS TIME. AND AGAIN I MESSED TIME FROM WORK TO HAVE CAR SERVICED. PLEASE ADVISE OF ANY OPTIONS I HAVE AT THIS TIME.
NHTSA complaint #10875529 — an unverified report by a vehicle owner.
AFTER RECALL # 2015110002-NHTSA#15V711 WAS DONE MY SRS LAMP CAME ON AND NOW MB WANTS $663.79 TO REPLACE MY DRIVERS SIDE SEAT BELT BUCKLE.COULD THIS RECALL CAUSE THIS TO HAPPEN.
NHTSA complaint #10864973 — an unverified report by a vehicle owner.
SEATBELT BUCKLE OF THE DRIVER SEAT TRIGGERS THE SENSOR THAT DISPLAYS SRS MALFUNCTION. THE DEALER SAID THAT AIRBAG WILL NOT DEPLOY WHEN THIS SENSOR IS TRIGGERED.
NHTSA complaint #10863858 — an unverified report by a vehicle owner.
REAR PASSENGER SEAT BELT RESTRAINT BUCKLE WILL NO LONGER MAKE CONTACT WITH METAL SEAT BELT LATCH. DOES NOT INSERT COMPLETELY AND DOES NOT CLICK. MECHANISM APPEARS TO SUDDENLY NOT ALLOW FOR CONNECTION TO LOCK AND SECURE SAFETY BELT FOR A PASSENGER TO BE SECURED. NOT SAFE AND SECURE FOR USE AT THIS TIME. RESISTANCE HAS APPEARED WITH OTHER REAR SEAT BELTS AS WELL. THERE IS NO BLOCKAGE OR DISRUPTION OTHER THAN THE MECHANISM WITHIN THE SEAT BELT BUCKLE ITSELF THAT DOES NOT CLICK OR STAY IN PLACE WHEN ATTACHED WITH THE METAL SEAT BELT LATCH. VEHICLE WAS IN MOTION WHEN SEAT LATCH BECAME UNATTACHED AS MY CHILD WAS SECURED IN A SAFETY SEAT AND IT WAS NOTICES THAT THE LATCH BECAME UNFASTENED INVOLUNTARILY
NHTSA complaint #10845513 — an unverified report by a vehicle owner.
TAKATA RECALL FROM DEC 2015 FIRST NOTICE FROM DEALER IT'S BEEN FAULTY FOR A LONG TIME NOW AND HAVE CONCERNS ABOUT MY SAFETY WHILE DRIVING OBVIOUSLY IT'S WELL PAST 60 DAYS CAN WE PUT SOME PRESSURE ON THEM. FIX IT NOW!!!!
NHTSA complaint #10839136 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 MERCEDES-BENZ C300. WHILE DRIVING AT LOW SPEEDS, THE PASSENGER SIDE AIR BAG WARNING LIGHT ILLUMINATED. IN ADDITION, THE FRONT DRIVER SIDE SEAT BELT RETRACTED WHILE THERE WAS A PASSENGER IN THE SEAT. THE FAILURES RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V711000 (AIR BAGS); HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 70,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10838641 — an unverified report by a vehicle owner.