29 of the
519 complaints filed about the Mercedes Benz CLA250
are about the body and structure —
6% of everything owners reported.
The worst model year for it is 2014.
My vehicle is exhibiting the same problem as MB Recall Campaign #2021070010 but my MB Vin is not included in the recall even though my make/model of car is on the list. This MB recall campaign is to replace the front stationary sunroof panel. According to recall,"The panoramic sunroof may not have been bonded correctly to the vehicle. The adhesion of the front panel might partially or fully detach from the vehicle increasing the risk/injury to other road users." This campaign which was updated 9/3/2021 should include ALL vehicles on the recall list that exhibit this issue. I contacted an authorized MB dealer show quoted me $2225.41 for a repair that we know is known DEFECT. PLEASE HELP!
NHTSA complaint #11744845 — an unverified report by a vehicle owner.
Factory window tint of the back window & the driver/passenger side(s) windows are bubbling and peeling causing visual impairment while operating motor vehicle. Examples of impairment are backing the vehicle and changing lanes & these affected areas are blurry. Panaramic Sunroof does not seal properly when closed. Factory vehicle paint bubbling and peeling causing depreciation of the vehicle.
NHTSA complaint #11735001 — an unverified report by a vehicle owner.
The contact owns a 2014 Mercedes-Benz CLA-Class. The contact stated that upon approaching the vehicle, she discovered that the driver's side window was shattered. The sunroof was brown, and there was a hole in the dashboard showing the engine. The contact stated that the vehicle had caught fire; however, the fire extinguished on its own. There were no prior warning lights illuminated. There were no reported injuries, air bag deployment, or police report filed. The fire department responded and was present at the scene, and disconnected several wires. The local dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA complaint #11723215 — an unverified report by a vehicle owner.
Hi there - I know my vin number doesn't recall the front stationary roof panel replacement but this came to my attention as I saw that the panel has faded the top coating and the edges have some very thin cracks I will say. I was not aware of such a thing but googling the issue I found out that NHTSA did start a campaign for this particular safety issue last year. Campaign No. 2024010012, March 2024. My Mercedes falls completely on the requirements for repairing/replacing this front panel as the model, year, and type of material of this panel but yet no recall with my vin number. Just wondering if this is a mistake or something else that I don't know. For now I haven't driven the car for the safety concerns until I have any explanations. Your response in this matter will be very appreciated ! Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11676639 — an unverified report by a vehicle owner.
The contact owns a 2014 Mercedes-Benz CLA250. The contact stated while driving 30 MPH, the contact briefly lost control of the vehicle, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection, the contact observed excessive rust underneath the rear subframe. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to Extended Warranty–Rear Subframe Damage Code: 35441 47. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
NHTSA complaint #11644909 — an unverified report by a vehicle owner.
The contact owns a 2017 Mercedes-Benz CLA250. The contact stated while driving 68-70 MPH, the front roof panel separated from the vehicle and flew off. The contact related the failure to NHTSA Campaign Numbers: 23V854000 (Structure) and 21V197000 (Structure). The dealer was notified of the failure and informed the contact that the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 134,000.
NHTSA complaint #11587142 — an unverified report by a vehicle owner.
There is a service recall campaign for my model car but dealer/mercedes usa doesn't have the recall linking my car to it from my VIN. Campaign number is P-RC-2021070010. It is to replace the front stationary sunroof panel because it may not have been bonded correctly and could fly off and hit someone. My vehicle did have this same part rattle in 2017 during a cross-country trip.
NHTSA complaint #11564262 — an unverified report by a vehicle owner.
The contact owns a 2014 Mercedes-Benz CLA250. The contact stated that the front panel around the panoramic roof was separating. The contact called a dealer and was informed that there was a recall for the panel separation, however, the VIN was not included. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V197000 (Structure). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 150,000.
NHTSA complaint #11550618 — an unverified report by a vehicle owner.
The contact owns a 2015 Mercedes-Benz CLA250. The contact stated while driving 55 MPH, there was an abnormal sound coming from the vehicle. There was no warning light illuminated. The contact arrived at his destination and became aware that the roof panel had detached from the vehicle. The vehicle was diagnosed, and it was confirmed that the adhesive used to hold the glass panel was insufficient. The vehicle was not repaired. The manufacturer was made aware of the failure and provided a loaner vehicle and referred the contact to the NHTSA Hotline. The failure mileage was approximately 25,000.
NHTSA complaint #11539094 — an unverified report by a vehicle owner.
On May 10th while driving on I-35 Texas highway, the panoramic sunroof of our 2015 Mercedes Benz CLA 250 shattered the whole panoramic sunroof, my daughter describes as some shot at the car. there was particles of glass on the driver side and passenger, very dangerous situation. She pulled over into a gas station and noticed there were pieces of glass shattered all over the interior some. The second incident happed about 2 weeks ago on the recalled part, while driving the panoramic sunroof stationary roof panel located between the windshield and the panoramic sunroof part came off while driving and hit the behind, luckily no one was harmed during the incident. I took the recalled letter to the local Mercedes in San Antonio refusing to fix the recalled part and apparently the part is not available and there is no date as to when is going to be available, in the meanwhile we can't drive the car. Also it took almost 4 months to replace the panoramic roof, I will file another complaint about the panoramic roof, apparently this is a common thing with this model CLA250.
NHTSA complaint #11486576 — an unverified report by a vehicle owner.
On May 10th while driving on I-35 Texas highway, San Antonio Texas, the panoramic sunroof of our 2015 Mercedes Benz CLA 250 completely shattered while wife driving and daughter as a passenger, they heard a big bang and suddenly pieces of shattered glass fell all over the interior some of the glass hitting my wife and daughter in the face, they immediately pulled over to evaluate the situation. This could have caused an accident or significant injury. She had SAPD meet her at a gas station as she thought someone has shot at the glass, but officer confirmed that indeed the panoramic sunroof completely shattered. We tried to fix the panoramic roof and both Mercedes dealerships in San Antonio and Boerne Texas refused to repair the panoramic sunroof, we had to file a claim with our insurance and take the car to a collision center. The collision center stated that the sunroof was on back order from Mercedes Corp and had no timeline as to when the part would be available. Due to the car was not safe to drive and timeline on the parts, our insurance offered to total the car, but the car is almost new, low miles and in perfect mechanical condition so we declined. We received a call 4 months later that the car was fixed and the panoramic roof was installed.
NHTSA complaint #11486578 — an unverified report by a vehicle owner.
The vehicle had been previously serviced in 2019 by a Mercedes-Benz dealership. The panel between the windshield and the panoramic sunroof was replaced due to paint issues. While driving down the highway, I heard a constant noise but was unable to locate it when driving above 60 mph, after a few minutes the panel ripped off the car onto traffic behind. Thankfully the car behind me was able to brake and was not struck directly by the panel, but did run it over. This VIN is currently not in recall for this issue, but the car does meet the criteria for recall. Recall date 2021-03-18 Recall no. 21V197000 Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair. Recall consequence The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash. Recall action Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
NHTSA complaint #11459708 — an unverified report by a vehicle owner.
The panoramic sunroof failed to close after it was opened. I attempted to close the sunroof after use and it stayed open. This is concerning as debris could have flown into the car and impaired operation. Another concern is the short-circuiting/fire risk of the internal wiring and components in the event of rain. We took the car to the dealership where an associate told us that this is a common problem with CLA class cars. This was the only inspection of the car thus far. There were no messages or warnings prior to the failure.
NHTSA complaint #11454305 — an unverified report by a vehicle owner.
I was driving on the highway and the front panel in between the windshield and the sunroof detached from the car and went flying. Luckily there was no one driving behind me at the time. It was previously repaired in December of 2018. I did some research and saw that my make and model car had a recall issued for this type of incident if you had ever had this part repaired stating that it was done improperly. See: NHTSA CAMPAIGN ID: 21V197000 RECALL DATE: 2021-03-22 For some reason, my VIN is not included in the recall. I'm not sure why not since this exact incident happened to me. I contacted Mercedes-Benz USA and they are not helping and would not tell me why my car is not included in the recall.
NHTSA complaint #11441353 — an unverified report by a vehicle owner.
Incident on 10/18/21, while coasting into a parking space, my car suddenly accelerated and smashed into a concrete wall. Damage was extensive and car was determined a loss. Service was maintained throughout ownership. There was no warning, no lights, messages, no ABS brakes. Airbag did not deploy. Extensive seatbelt bruising. I'm upset car was a loss but I would never feel safe driving it. It was as if someone else had taken over control and I was powerless to alter the situation.
NHTSA complaint #11438246 — an unverified report by a vehicle owner.
The contact owns a 2014 Mercedes-Benz CLA250. The contact received notification of NHTSA campaign number: 21V197000 (Structure) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The contact stated while driving at an undisclosed speed the adhesion had deteriorated and separated from the front panel. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure however, the contact was informed that remedy was not yet available. The failure mileage was approximate 94,800. Vin tool confirms parts not available.
NHTSA complaint #11425675 — an unverified report by a vehicle owner.
The contact owns a 2016 Mercedes-Benz CLA250. The contact received notification of NHTSA Campaign Number: 21V197000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact contacted the dealer but was informed by the dealer that parts were not yet available for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
NHTSA complaint #11424972 — an unverified report by a vehicle owner.
The contact owns a 2015 Mercedes-Benz CLA250. The contact received a notification for NHTSA Campaign Number: 21V197000 (Structure) however, the part to do the recall repair was not yet available. The contact stated while driving 75 MPH, she heard wind entering the vehicle and became aware that the sunroof had started to detach from the vehicle. The dealer was notified of the failure however, the contact was informed that the part was not yet available. The manufacturer was notified of the recall and provided the same information as the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 76,000. Vin tool confirms parts not available.
NHTSA complaint #11422750 — an unverified report by a vehicle owner.
The Panoramic Sunroof Glass front cover has detached three times from my 2017 CLA 250 (VIN#[XXX]). The first time that it detached was with the previous owner and was repaired at a Mercedes dealership in Tampa Florida. It has since detached twice with ME and I have only owned it for 12 months. The first time that it detached with me, I was driving approximately 60 MPH on I-85 in Montgomery. AL. It blew off and could have definitely caused a VERY SERIOUS accident, but luckily no vehicles were behind me at the time 4/29/21. So I went to the local Montgomery, AL. Mercedes dealership, Jack Ingram, and they said that there was No RECALL and there was nothing that they could do. So I had to purchase my own replacement glass from Mercedes and have an auto glass repair co. install it. Fast-forward to 6/18/21, the newly installed roof glass blew off again as I was driving down S.R. 115 in Montgomery, AL. I was going 55 at the time. This time it blew off and several cars had to swerve to miss it. One vehicle did run over it a broke it in two. Traffic has to stop while I jumped out and picked it up from the ROW. I guess MercedesBenz USA will make this right once it flies off for the 4th time and seriously injures someone or worse. Can someone PLEASE help me with this issue? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11422646 — an unverified report by a vehicle owner.