2010 Mercedes Benz GLK350 other reported problems

UNKNOWN OR OTHER

The vehicle involved is a Mercedes-Benz vehicle that experienced severe corrosion and deterioration of the rear subframe component. The subframe is available for inspection upon request and has been identified as unsafe due to excessive rust and structural corrosion. The corrosion created a major safety risk because the subframe supports critical suspension and stability components. The condition could have caused loss of vehicle control, suspension failure, or an accident while driving, placing both myself and other drivers at risk. The problem has been confirmed by a dealership and/or independent repair facility. I was informed that Mercedes-Benz has acknowledged similar rear subframe corrosion issues and that this condition may fall under a manufacturer warranty or extended coverage program. The vehicle and damaged component have been inspected by service technicians, and repair estimates/documentation are available. The corrosion appears excessive for the age and normal use of the vehicle. Prior to discovering the failure, there were symptoms including unusual noises from the rear suspension area, instability while driving, and visible rust underneath the vehicle. The issue became more noticeable over time before the inspection confirmed severe subframe corrosion.

NHTSA complaint #11740280 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Subframe is completely rotted. Taken to several mechanics who were unable to diagnose handling problems and severe tire wear. After research this is a common problem, we were never notified this could be an extremely dangerous and hidden issue. Car is unsafe to operate without expensive repairs. Unacceptable.

NHTSA complaint #11541939 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Subframe of the car rusted and rotted from inside out. to the point of rear suspension completely detached from subframe. it caused my car to fish tail and lose control under even slow breaking conditions. once we discovered the problem we were told the car was a death trap and was absolutely unsafe to operate. we found out this is a common problem for this MB model type. the problem was already under recall in Europe. there are thousands of existing owner complains about the exact same issue. MB USA initially refused to acknowledge the problem, but on 2/14/2023 they sent a memo to all US dealers to repair rotted subframe for free under "extended warrantee". however, they refused to pay for the full repair even after dealership specifically informed them that it was not possible to complete the repair without replacing thrust arm and rod, which were damaged due to the Subframe failure. this incident endangered me and my family, cost $2000+ out of pocket for repairs in addition to the loss of access to my vehicle for at least 3 weeks.

NHTSA complaint #11507640 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Mold in a/c

NHTSA complaint #11494866 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The rear sub frame corrosion which caused the back tire of the driver side to fail off and lose control of the vehicle, which put myself and other drivers in harm because of lost of vehicle. The rear sub frame has corroded sooner than it's lifecycle. The dealership has confirmed the issue, inspected the part and has replaced. There were no warning lights that have gone off on the vehicle to notify of the issues. Driver hit a pot hole and the frame cracked due to premature corrosion.

NHTSA complaint #11478831 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

ESL FAILURE (ELECTRONIC STEERING LOCK) FAILED. CAUSING A LOCK UP OF THE STEERING WHEEL, AND NO START FAILURE. IT WAS STATIONARY IN A PARKING LOT. HAD TO HAVE THE VEHICLE PICKED UP AND TOWED TO A GARAGE.

NHTSA complaint #11104721 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

MY TRANSMISSION BEGAN LEAKING FLUID WITH 22,000 MILES ON IT AND NOW THE TRANSFER CASE NEEDS TO BE REPLACED BECAUSE IT IS LEAKING TRANSMISSION FLUID. I WAS DRIVING UP A HILL AND MY SUV FELT LIKE IT WAS SKIPPING GEARS. THE NEXT DAY I NOTICED RED LIQUID ON THE GARAGE FLOOR. IT WAS TOWED TO MERCEDES SERVICE DEPARTMENT IN HOOVER AND SUPPOSEDLY FIX. HOWEVER, THE TRANSFER CASE IS STILL LEAKING.

NHTSA complaint #11003948 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

TO WHOM IT MAY CONCERN: I RECENTLY TOOK MY 2010 MERCEDES GLK TO MY LONGTIME MECHANIC, KEVIN BRADY OF BRADY'S AUTOMOTIVE REPAIR IN LAGUNA NIGUEL FOR SERVICE AND A SMELL OF GAS VAPOR IN THE PASSENGER CABIN. UPON FURTHER INSPECTION HE FOUND A FRACTURED PLASTIC COVER PLATE AS PART OF THE FUEL FILTER SYSTEM UNDER THE REAR PASSENGER SEAT. I HAVE INCLUDED A PICTURE WHERE YOU CAN CLEARLY SEE FUEL HAVING SOAKED THE EXTERIOR OF THE COVER PLATE. KEVIN REPLACED THE DEFECTIVE PART WITH WITH OEM PARTS AT A COST OF $282.60. UPON FURTHER REVIEW I FOUND A SIMILAR COMPONENT FOR WHICH THE COVER PLATE BELONGS TO AS SUBJECT TO RECALL 12V557000. THE RECALL IS FOR THE SAME MAKE AND MODEL OF VEHICLE WITH THE SAME PART RECALL CALLED FOR CAUSING THE SAME ISSUE AS THE 2011 MODEL RECALL . MY MODEL IS JUST ONE YEAR PRIOR TO THE REFERENCED RECALL. IT APPEARS MERCEDES'S DEFECTIVE PART IS A BIGGER ISSUE THAN THE PREVIOUS RECALL LET ON. FUEL AND VAPOR SHOULD NEVER BE ALLOWED TO ENTER THE PASSENGER CABIN. I RETAINED THE DEFECTIVE PART FOR FURTHER EXAMINATION. I CONTACTED MERCEDES BENZ ABOUT THE ISSUE. I OFFERED TO ALLOW THEM TO EXAMINE THE PART AND ASKED FOR A REIMBURSEMENT OF MY $282.60 (I DID NOT CONDITION THE EXAMINATION ON THE REIMBURSEMENT). THEY REFUSED AND GAVE ME A CORPORATE LEGALESE RESPONSE. SO I TURN TO YOU FOR HELP. THANKS IN ADVANCE.

NHTSA complaint #10971988 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

"TAKATA RECALL' IS THE CURRENT TOP CONCERN TO DATE WITH MY CAR. I WAS SOLD A USED LEMON & WOULD NEVER PURCHASE ANOTHER MERCEDES BASED ON MY EXPERIENCE . I BOUGHT THE CAR IN OCTOBER 2015~ IT HAS BEEN BACK TO THE DEALERSHIP APPROXIMATELY 10 TIMES. SOME VISITS THE CAR WAS THERE FOR 2 PLUS WEEKS. MERCEDES PUT THE WRONG TIRES ON THE CAR CAUSING ALIGNMENT PROBLEMS , TIRES WORE DOWN AFTER 3000 MILES, THERE IS AN UNRESOLVED CONDENSATION LEAK, UNRESOLVED OIL LEAK, & CURRENTLY HAVE A SRS DIAGNOSIS CODE WHICH HAS BEEN LEFT UNDIAGNOSED.

NHTSA complaint #10894272 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

THE PROBLEM IS A FAULTY BALL BEARING IN THE GEAR BOX BEHIND THE TRANSMISSION, AND I WAS QUOTED A PRICE OF 6,000.00. I FEEL AS IF THIS IS A RECURRING PROBLEM WITH THIS PARTICULAR VEHICLE, AND NO CUSTOMER SHOULD BEHELD FINANCIALLY LIABLE FOR THE COST OF FIXING OR HAVING THE PROBLEM RESOLVED.

NHTSA complaint #10809338 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

INTERMITTENT WARNING "CHECK RIGHT TAIL AND BRAKE LIGHT" I CHECK AND LIGHT NOT FUNCTIONING; MESSAGE DISAPPEARS, LIGHTS WORK AND THEN REPEATS WITH LIGHT NOT FUNCTIONING. ADDITIONALLY CAR FAILS TO START ON SEVERAL OCCASIONS. HAS BEEN IN SHOP 3 DAYS. NOT SURE IF IT IS WIRING HARNESS FAULTY, CIRCUIT BOARD, PERHAPS HARNESS OR SOCKETS BURNT, MELTED. NOTE THAT THIS PROBLEM IS RAMPANT IN ONLINE REPORTING. MERCEDES REPORTS NO RECALLS.

NHTSA complaint #10748371 — an unverified report by a vehicle owner.