59 of the 128 complaints about the 2011 Mercedes Benz ML350 are about the airbag system — 46% of everything reported for this model year. Half of the failures with a mileage on record happened before 58,000 miles.
59
Complaints
3
Crashes
0
Fires
3
Injuries
Filed with NHTSA, in their own words.
AIR BAGS
Nearest dealership refused to complete the recall repairs. On March 6, during a moving traffic accident that totaled both cars, the air bags failed to deploy, resulting in injury to the driver (me).
NHTSA complaint #11521252 — an unverified report by a vehicle owner.
AIR BAGS
I PUT MY KEY INTO THE IGNITION AND IT WOULD NOT START. I HAD A TOW TRUCK TO COME AND GET MY VEHICLE AND THEY CHARGED THE VEHICLE AND WOULD NOT GO INTO NEUTRAL OR DRIVE. I KNOW THAT I PROBABLY NEED A NEW BATTERY BUT THIS WAS SCARY.
NHTSA complaint #11317721 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL. I HAVE BEEN WAITING PATIENTLY SINCE FEBRUARY 2016, AND EVERY 6 MONTHS MERCEDES BENZ KEEPS DELAYING THE REMEDY TO THIS POTENTIALLY FATAL ISSUE. MY WIFE AND TODDLER RIDE IN THIS VEHICLE AND I'M ALWAYS IN FEAR THE AIRBAG CAN DEPLOY CAUSING SERIOUS INJURY OR DEATH. HOW MUCH LONGER AM I SUPPOSED TO WAIT FOR THE PARTS TO BE READY WHILE MERCEDES BENZ IS MAKING RECORD PROFITS?
NHTSA complaint #11221963 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11220013 — an unverified report by a vehicle owner.
AIR BAGS
TAMARA RECALL. AIRBAGS WERE SUPPOSED TO BE REPLACED IN JUNE 2018. NEVER RECEIVED A FINAL NOTICE TO HAVE REPLACED. MY WIFE NO LONGER WANTS TO DRIVE THE VEHICLE OUT OF FEAR. NEEDS TO BE DONE IMMEDIATELY OR A LAWSUIT WILL BE FILED.
NHTSA complaint #11217269 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED KEYES EUROPEAN MERCEDES-BENZ (LOCATED AT 5400 VAN NUYS BLVD, SHERMAN OAKS, CA 91401, (818) 574-5053) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11192385 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL STILL NO REMEDY!!!!!!!
NHTSA complaint #11190025 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF THE WOODLANDS (16917 I-45, CONROE, TX 77385, (936) 206-7500) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11186255 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED MERCEDES-BENZ OF WARWICK AT 401-354-2747 (LOCATED AT 1557 BALD HILL RD, WARWICK, RI 02886) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED. *BF VIN IS INVALID
NHTSA complaint #11182704 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL VEHICLE IS CURRENTLY LOCATED IN GERMANY. NO ONE WILL REPLACE THE AIRBAG
NHTSA complaint #11175868 — an unverified report by a vehicle owner.
AIR BAGS
I HAVE CONTACTED THE MERCEDES BENZ DEALERSHIP SEVERAL TIMES SINCE THE PURCHASE OF THE VEHICLE AND I GET THE SAME ANSWER, WE DON'T KNOW ABOUT PARTS AND DO NOT KNOW ANYTHING ELSE OTHER THAN THERE IS A RECALL FOR THE AIRBAGS ON THIS VEHICLE.
NHTSA complaint #11175767 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN MAY OF 2016. THE CONTACT SPOKE WITH THE MANUFACTURER AND WAS INFORMED THAT THE PARTS WERE UNAVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
NHTSA complaint #11164187 — an unverified report by a vehicle owner.
AIR BAGS
TAMARA RECALL - STILL NO PARTS AT DEALER TO FIX MY AIRBAGS.
NHTSA complaint #11155509 — an unverified report by a vehicle owner.
AIR BAGS
RECALL WAS MADE IN 2016. IT IS DECEMBER OF 2018 AND THE PART OR REMEDY TO FIX THIS DANGEROUS RECALL IS STILL NOT AVAILABLE!
NHTSA complaint #11155344 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER (MERCEDES-BENZ OF STOCKTON, 10777 TRINITY PKWY, STOCKTON, CA 95219, (209) 944-5511) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11154277 — an unverified report by a vehicle owner.
AIR BAGS
I HEVE A RECALL ON MY MERCEDES BENZ 2011 AIR BAG AND ALSO THE SRS LIGHT IS OPEN ON DASHBOARD. IT'S BEEN ALMOST A YEAR AND NO ONE DEALER HES THE PARTS FOR CHANGE. THIS IS SO RIDICULOUS. IMAGINE IF YOU MAY HAVE AN ACCIDENT. WHOSE GOING TO BE RESPONSIBLE FOR.....I HOPE SOMEONE CAN HELP ME WITH THIS
NHTSA complaint #11151204 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER A YEAR AGO. THE DEALER WAS CONTACTED NOT CONTACTED FOR PARTS AVAILABILITY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WERE UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11144447 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS). THE CONTACT CALLED THE DEALER (MERCEDES-BENZ OF BAKERSFIELD, 5600 GASOLINE ALLEY DR, BAKERSFIELD, CA 93313, (661) 451-1400) EVERY THIRTY DAYS TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FROM THE MANUFACTURER. THE DEALER DID NOT KNOW WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT STATED THAT THE FAILURE WAS IDENTICAL TO WHAT WAS LISTED IN NHTSA CAMPAIGN NUMBER: 12E028000 (EQUIPMENT). THE CONTACT STATED THAT THE ACCELERATOR PEDAL WOULD BECOME STUCK AND WOULD NOT RELEASE PROPERLY WHEN NECESSARY; HOWEVER, IT WAS NOT THE FLOOR MAT THAT CAUSED THE FAILURE, AS NOTED IN THE RECALL CAMPAIGN. WHILE EXITING A CAR WASH TERMINAL, THE ACCELERATOR PEDAL FAILED TO RELEASE. THE CONTACT MANEUVERED THE BRAKE PEDAL AND CRASHED INTO A CONCRETE WALL. THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DRIVER SUSTAINED CHEST PAINS, PAINS TO THE BREASTS, A BRUISED MOUTH THAT WAS BLEEDING, AND A HEAD INJURY. MEDICAL ATTENTION WAS REQUIRED. NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS NOT FILED. THE INSURANCE COMPANY WAS NOTIFIED OF THE CRASH. THE MANUFACTURER WAS ALSO NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT
NHTSA complaint #11140453 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED JACKIE COOPER IMPORTS MERCEDES-BENZ AT (918) 420-9156 (LOCATED AT 9393 MEMORIAL DR A, TULSA, OK 74133) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11130688 — an unverified report by a vehicle owner.
AIR BAGS
RECALL ISSUED 10/18/16, ID 276575, RECALL HAS NOT BEEN SATISFIED, I HAVE BEEN TOLD BY 2 NOTICES THAT I WOULD BE CONTACTED. MY COMPLETE MAILING ADDRESS IS [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11124204 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF SYRACUSE (5433 NORTH BURDICK STREET, FAYETTEVILLE, NEW YORK, 13066) WAS MADE AWARE OF THE RECALL AND STATED THAT THE PART WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11119900 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (BAKER MOTOR COMPANY OF CHARLESTON, INC, 1513 SAVANNAH HWY SUITE A, CHARLESTON, SC 29407, (843) 628-0202) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11112099 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL
NHTSA complaint #11111977 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL ; THE RECALL INDICATES THAT PARTS ARE NOT YET AVAILABLE. I HAVE BEEN ON THE LIST WITH THE DEALER FOR THREE YEARS. THIS CAR IS LOCATED IN SOUTH FLORIDA AND WITHIN THE WARNING ZONE PUBLISHED BY NHTSA
NHTSA complaint #11103403 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. WHILE DRIVING 70 MPH, THE VEHICLE STALLED. IN ADDITION, THE SRS AND ABS WARNING INDICATORS ILLUMINATED, AND THE SIDE VIEW AND BLIND SIDE INDICATORS WERE INOPERABLE. THE GEAR SHIFTER FAILED TO ENGAGE IN THE PARK POSITION. THE VEHICLE WAS TOWED TO A FRIEND'S RESIDENCE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 95,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #11102382 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL. I HAVE BEEN SENT A NUMBER OF NOTICES THAT MY VEHICLE IS PART OF THE TAKATA RECALL BUT THAT THERE ARE NO PARTS AVAILABLE. FRANKLY I'VE BEEN VERY PATIENT BUT I AM CONCERNED FOR MY SAFETY KNOWING THIS DRAGGING ON FOR 2 YEARS NOW. I DRIVE ALMOST 100 MILES PER DAY ON MAJOR HIGHWAYS. I AM AWARE THAT OTHER MANUFACTURERS, OF LESS STATURE MIND YOU, ARE OFFERING AT NO COST A SUBSTITUTE OR LOANER/RENTAL VEHICLE UNTIL THE PARTS ARE MADE AVAILABLE. I'M NO LONGER WILLING TO WAIT FOR THIS ENDLESS TIME FRAME FOR MY VEHICLE TO BE REPAIRED WITH THE PROPER, SAFE, AND UPDATED SAFETY ITEM LIKE AN AIR BAG. WE'RE NOT TALKING ABOUT SOME SENSOR OR A POWER WINDOW SWITCH HERE. I DON'T FEEL SAFE DRIVING THIS VEHICLE ANY LONGER.
NHTSA complaint #11101727 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL - NEVER REPLACED. FIRST NOTICE MAY 2016
NHTSA complaint #11101398 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL THE REMEDY SCHEDULE OUTLINED BY MERCEDES BENS USA AND TAKATA IN AGREEMENT WITH THE US NHTSA FOR HAZARDOUS 'TAKATA INFLATOR' AND CAUSE TO 'SEVERELY INJURE, OR EVEN KILL YOU OR YOUR VEHICLES OCCUPANTS' IS UNACCEPTABLE. PLEASE ACCEPT THIS NOTIFICATION AS TO CHALLENGE OUTLINED REMEDY AND SUBMIT FOR IMMEDIATE REMEDIATION AS TO AGREED CAUSE AND RESPONSIBLE PARTY. THE SCHEDULE DOES NOT MEET THE MINIMUM REQUIREMENTS.
NHTSA complaint #11101053 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED MERCEDES-BENZ OF POMPANO AT (954) 644-4832 (LOCATED AT 350 W COPANS RD, POMPANO BEACH, FL 33064) AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE PART WAS NOT AVAILABLE. NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11101104 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF CATONSVILLE (6631 BALTIMORE NATIONAL PIKE, CATONSVILLE, MD 21228, (410) 788-7744), BUT THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11090443 — an unverified report by a vehicle owner.