18 of the
105 complaints about the 2009 Mercedes Benz ML350 are about the
seat belts — 17% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
65,000 miles.
B
18
Complaints
0
Crashes
0
Fires
0
Injuries
Exactly what failed
Seat Belts
18100.0%
What owners said
Filed with NHTSA, in their own words.
at 115,000 milesGolden Valley, MN
SEAT BELTS
THE REAR SEAT BELTS DO NOT RETRACT ONCE PULLED OUT. OVER THE COURSE OF SEVERAL DAYS, THEY SLOWLY WORK THEIR WAY BACK UP. NO VEHICLE SHOULD HAVE A SEATBELT FAIL; IT IS EVEN MORE RIDICULOUS THAT THIS PART FAILED IN A CAR THAT IS THIS EXPENSIVE OR THAT HAS HAD SUCH A LONG HISTORY OF SAFETY. IT ISN'T SAFE FOR ANYONE TO SIT IN THE BACK SEATS BECAUSE THE SEAT BELTS ARE OUT-STRETCHED SO FAR THAT A PERSON WOULD BE THROWN FORWARD A WAYS BEFORE THE SEATBELTS STOPPED THEM. THAT IS DANGEROUS.
NHTSA complaint #11404801 — an unverified report by a vehicle owner.
at 70,000 milesBoise, ID
SEAT BELTS
BOTH REAR SEAT BELTS WILL NOT RETRACT. THEY ARE FULLY EXTENDED.
NHTSA complaint #11204361 — an unverified report by a vehicle owner.
at 78,000 milesFlower Mound, TX
SEAT BELTS
IT DOES NOT RETRACT BACK AT ALL
NHTSA complaint #11115070 — an unverified report by a vehicle owner.
at 80,000 milesOakland, CA
SEAT BELTS
2 ISSUES: RIGHT SIDE REAR SEAT BELT WILL NOT RETRACT. SECOND; AFTER A WEEK IN THE DEALERSHIP TO FIX AN A/C UNIT THAT CUTS OUT REPEATEDLY, AND THE ASSURANCES THAT THE NEW HARNESS THEY INSTALLED WOULD FIX THE PROBLEM, IT HASN'T. EVEN THOUGH THE OUTSIDE TEMPS ARE NOT INTO TRIPLE DIGITS, IT WILL STOP COOLING AND SLOWLY THE AIR TEMP RISES. I THOUGHT THAT BEING IN SLOW TRAFFIC WAS THE REASON, BUT ON THE OPEN ROAD AND AN OAT OF 74, IT DID IT AGSIN.
NHTSA complaint #10873875 — an unverified report by a vehicle owner.
Wall, NJ
SEAT BELTS
REAR SEAT BELTS DO NOT RETRACT
NHTSA complaint #10865646 — an unverified report by a vehicle owner.
at 55,000 milesANN Arbor, MI
SEAT BELTS
LH REAR SEAT BELT DOES NOT RETRACT.
NHTSA complaint #10864754 — an unverified report by a vehicle owner.
at 69,500 milesActon, MA
SEAT BELTS
REAR LEFT SEAT BELT WILL NOT RETRACT.
NHTSA complaint #10818849 — an unverified report by a vehicle owner.
at 65,000 milesGrand Rapids, MI
SEAT BELTS
THE REAR SEAT BELTS DO NOT FIT SNUGLY AND THEY WILL NOT RETRACT AFTER USAGE. THIS IS A SERIOUS SAFETY ISSUE AS THEY ARE INOPERABLE. BACK SEAT PASSENGERS ARE AT RISK DURING DRIVING.
NHTSA complaint #10818053 — an unverified report by a vehicle owner.
at 48,000 milesLOS Angeles, CA
SEAT BELTS
REAR SEAT BELTS ARE LOOSE, SEAT BELTS DON'T HOLD AND DON'T GO BACK. ON BOTH SIDES IN REAR. SEAT BELTS STAYS LOOSE. THIS IS A DEFECT.
NHTSA complaint #10714711 — an unverified report by a vehicle owner.
at 68,822 milesLanham, MD
SEAT BELTS
I HAD A PASSENGER IN THE REAR OF MY VEHICLE AND SHE TOLD ME THE SEAT BELTS DID NOT WORK. THE REAR PASSENGER BELT WOULD NOT RETRACT. WHEN I STOPPED THE VEHICLE WE CHECKED BOTH SIDES AND NEITHER REAR BELTS ARE WORKING. THEY ARE ALL OUT OF THE CONTAINMENT SYSTEM AND LOCKED. THEY WILL NOT RETRACT AND THEREFORE CANNOT BE USED. I CONTACTED MB USA TO FIND OUT IF THERE IS A RECALL FOR THE SEAT BELTS AFTER I WENT ONLINE AND FOUND OUT THAT THIS IS A VERY COMMON PROBLEM WITH THEIR VEHICLES. THEY TOLD ME THERE IS NO RECALL AND THEY REFERRED ME BACK TO THE DEALERSHIP. I AM ABOUT TO CALL THE DEALERSHIP, BUT I SUSPECT THAT WHAT I READ ONLINE IS TRUE. THEY ARE PASSING ON A DEFECTIVE SEAT BELT TO THE CONSUMER TO REPAIR JUST AS I READ ONLINE. I AM FILING THIS COMPLAINT IN THE HOPE THAT YOU WILL INVESTIGATE MB FOR THIS ISSUE. I HAVE BEEN A LONG-TIME CUSTOMER OF MB, BUT THIS MAY JUST CHANGE MY MIND.
NHTSA complaint #10680613 — an unverified report by a vehicle owner.
at 60,000 milesFort Myers, FL
SEAT BELTS
REAR SEATBELT WILL NOT RETRACT. MILEAGE IS PAST WARRANTY COVERAGE & FIX IS VERY PRICEY (APPROX $800). THIS IS A MAJOR SAFETY ISSUE ESPECIALLY WITH PASSENGERS, MOSTLY CHILDREN, IN THE BACK. I GOOGLED THIS & IT SEEMS I AM NOT THE ONLY ONE WHO HAS THIS ISSUE. IT IS WIDE SPREAD & A FAULT OF THE MANUFACTURER. MERCEDES SHOULD BE REQUIRED TO FIX THIS FREE OF CHARGE! PLEASE HELP.
NHTSA complaint #10644186 — an unverified report by a vehicle owner.
Fleming Island, FL
SEAT BELTS
REAR SEAT BELTS ON BOTH SIDES DO NOT RETRACT. THEY HAVE NOT WORKED SINCE WE PURCHASED THE CAR. ALTHOUGH I HAVE FOUND NUMEROUS COMPLAINTS ONLINE OF THIS PROBLEM, WITH THIS MAKE AND MODEL, I HAVE NOT YET FOUND A RECALL. PLEASE CONSIDER AN INVESTIGATION ON THIS ISSUE. AS OUR CHILDREN ARE ALMOST ALWAYS THE ONES IN THE BACK SEAT, IT IS THEIR LIVES AT RISK FROM THIS FAULTY EQUIPMENT.
NHTSA complaint #10585301 — an unverified report by a vehicle owner.
at 59,000 milesDarien, CT
SEAT BELTS
THE REAR PASSENGER AND MIDDLE PASSENGER SEAT BELTS BOTH WENT SLACK. NOT DUE TO ANY MISUSE. CERTIFIED PREOWNED WARRANTY EXPIRED OCTOBER 31, 2013. MERCEDES COVERED COST OF PARTS, I PICKED UP COST OF LABOR.
NHTSA complaint #10579603 — an unverified report by a vehicle owner.
at 60,000 milesHauppauge, NY
SEAT BELTS
BOTH REAR SEAT BELTS WILL NOT RETRACT. THEY GET STUCK FULLY OPEN.
NHTSA complaint #10573104 — an unverified report by a vehicle owner.
at 50,000 milesSaint Louis, MO
SEAT BELTS
BOTH REAR SEAT BELTS WILL NOT RETRACT. DEALER WANTS $1450 TO FIX THEM.
NHTSA complaint #10568828 — an unverified report by a vehicle owner.
at 65,039 milesSnellville, GA
SEAT BELTS
REAR SEAT BELT WON'T RETRACT. THE REAR SEAT BELT BEHIND THE DRIVER WILL NOT RETRACT.
NHTSA complaint #10564899 — an unverified report by a vehicle owner.
at 55,000 milesPhoenix, AZ
SEAT BELTS
REAR SEAT BELT WON'T RETRACT. MANY HAVE THIS PROBLEM ACCORDING TO ONLINE FORUMS. VERY COMMON ISSUE. MERCEDES BENZ WILL NOT COVER, VEHICLE OUT OF WARRANTY. THEY WANT OVER $700 TO FIX.
NHTSA complaint #10560733 — an unverified report by a vehicle owner.
Plano, TX
SEAT BELTS
REAR SEAT BELT WILL NOT RETRACT. THAT SEAT BELT RARELY GETS USED AND IS CLEAN AS A WHISTLE. IN READING ONLINE FORUMS, THIS APPEARS TO BE A COMMON PROBLEM WITH THIS MODEL.
NHTSA complaint #10560302 — an unverified report by a vehicle owner.