61 of the
651 complaints filed about the Mercedes Benz ML350
are about the airbag system —
9% of everything owners reported.
The worst model year for it is 2009.
After starting the car, two messages appeared on the dash board. Center Gauge read: SRS Restraint System Malfunction Service Required Fuel Gauge read: SRS (in red) Took the car to our certified mechanic. After his diagnostic check- He said it was the Air Bag Module is out. Needs to be replaced at Mercedes Dealership.
NHTSA complaint #11661071 — an unverified report by a vehicle owner.
POWER STEERING FAILS, WHEN TURNING INTO A PARKING SPACE OR PARALLELS PARKING. THIS HAS HAPPEN FOR YEARS AND I WAS TOLD THAT IT CAN LOCK UP . IT WAS AT ONE TIME A RECALL .AND MERCEDES MENTION TO ME THAT THE RECALL HAS ENDED. I DONT HAVE THE MONEY TO FIGHT THIS . BUT I HAVE TAKING THE CAR TO MERCEDES TO DIAGNOSTICS AND THEY WANTED TO CHARGE ME 100.00 . WHEN I KNOW THIS PROBLEM IS PART OF THE RECALL.
NHTSA complaint #11331689 — an unverified report by a vehicle owner.
I WAS DRIVING IN MY CAR TO WORK ON THE CITY STREET (SANTA ANITA AVE GOING NORTH IN THE CITY OF ARCADIA CA), WITHIN FEW MINUTES AFTER I LEFT THE HOUSE I FELT MY HANDS GET HOT PROBABLY THE AIR BAG DEPLOYED AND THE NEXT THING I KNOW MY CAR RAN OVER THE CENTER DIVIDER AND FLIPPED OVER. FORTUNATELY, I CAME OUT OF THE CAR DAZED AND WITH MULTIPLE BRUISES.
NHTSA complaint #11327806 — an unverified report by a vehicle owner.
I WAS IN AN ACCIDENT REAR ENDING ANOTHER CAR (STRAIGHT ON- NOSE TO TAIL OF OTHER CAR) AT FREEWAY SPEED (55-60) AND THE BREAKS SEEMED LIKE THEY WERE SPONGY/SOFT (MY BEST DESCRIPTION) AND AT THAT SPEED AND DIRECT HIT MY AIRBAGS SHOULD HAVE WENT OFF, IT WAS A PRETTY SOLID IMPACT SO MUCH MY FRONT END AND HOOD, FRAME BENT.
NHTSA complaint #11235207 — an unverified report by a vehicle owner.
WHILE DRIVING MY TURN SIGNALS, BRAKE LIGHTS, WINDSHIELD WIPERS, SEAT CONTROLS, AND I'M NOT SURE WHAT ELSE BECAME INOPERABLE. ALSO THE SRS WARNING DISPLAYED MEANING THE AIRBAGS WERE MALFUNCTIONING. SEEMS THAT THE SAM MODULE IS THE CULPRIT BUT NOTHING SHOULD BE ABLE TO STOP SUCH VITAL SAFETY ISSUES FROM HAPPENING ALL AT ONCE. I HAVE SEEN SEVERAL ARTICLES ABOUT THIS HAPPENING AND A RECALL IS NEEDED IN MY OPINION.
NHTSA complaint #11163862 — an unverified report by a vehicle owner.
DEALERSHIP ON NORTHERN BLVD IN QUEENS NY UNABLE TO GIVE ME AN APPOINTMENT TO REPLACE THE BAG. THEY CLAIM THEY ARE YEARS BEHIND REPLACING MY AIR BAG AND THEY CAN'T CONFIRM WHEN THEY WILL GET A REPLACEMENT.
NHTSA complaint #11155872 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE CONTACT WAS UNABLE TO GET THE RECALL COMPLETED DUE TO THE SRS WARNING INDICATOR BEING ILLUMINATED. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF ROCKVILLE CENTRE (110 GRAHAM AVE, HEMPSTEAD, NY) WAS CONTACTED AND REFUSED TO PERFORM THE REPAIR WITHOUT CHARGE DUE TO THE SRS WARNING INDICATOR BEING ILLUMINATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11124694 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF EL DORADO HILLS (1000 MERCEDES LN, EL DORADO HILLS, CA 95762, (888) 773-3154) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11119851 — an unverified report by a vehicle owner.
WARNING LIGHT ILLUMINATED ON DASH. SAFETY RESTRAINT SYSTEM (SDS) MALFUNCTION. TOOK CAR TO NEAREST MERCEDES DEALER AND THEY STATED THAT THE THE DRIVER SIDE AIRBAG IGNITION SWITCH WAS MALFUNCTIONING AND CONTACT FAULT IN DRIVER FRONT SEAT HARNESS.SUGGESTED IFILE A COMPLAINT WITH NHTSA AND MERCEDES BENZ USA TO GET REPAIRED.
NHTSA complaint #11114598 — an unverified report by a vehicle owner.
WARNING LIGHT ILLUMINATED ON DASH. SAFETY RESTRAINT SYSTEM (SDS) MALFUNCTION. TOOK CAR TO NEAREST MERCEDES DEALER AND THEY STATED THAT THE THE DRIVER SIDE AIRBAG IGNITION SWITCH WAS MALFUNCTIONING AND CONTACT FAULT IN DRIVER FRONT SEAT HARNESS.SUGGESTED IFILE A COMPLAINT WITH NHTSA AND MERCEDES BENZ USA TO GET REPAIRED.
NHTSA complaint #11114598 — an unverified report by a vehicle owner.
DESPITE RECEIVING SEVERAL RECALL NOTICES, AND A LETTER FROM MB THAT PARTS ARE AVAILABLE TO FIX THE PROBLEM- MY MB RETAILER HAS NOT RESPONDED TO SEVERAL REQUESTS TO FIX THE AIR BAG DEFECT ISSUE. MB CUSTOMER SERVICE TOLD ME THAT THIS WAS NOT A "REAL" SAFETY ISSUE AND WAS NOT HELPFUL. DEALER MANAGEMENT (MERCEDES BENZ OF MARIN) HAS ALSO NOT RESPONDED TO MY REQUESTS FOR SERVICE.
NHTSA complaint #11096537 — an unverified report by a vehicle owner.
TAKATA RECALL. I HAVE SCHEDULED AN APPOINTMENT TO REPLACE THE AIRBAG INFILTRATOR SINCE I RECEIVED A LETTER IN THE MAIL THAT THE PART IS AVAILABLE. THE DEALER HAS TRIED SEVERAL TIMES TO CONTACT THE MANUFACTURER AND THE PART IS ON BACK ORDER. IT IS A SAFETY CONCERN FOR ME AND MY WIFE AND HAS BEEN CAUSING WORRIES AND A CONCERN TO DRIVE THE CAR ON A DAILY BASIS WITH A CHILD ONE YEAR OLD GOING BACK AND FOURTH TO SCHOOL AND DAY CARE. WITH A DEFECT IN THE AIRBAG THAT MY CAUSE INJURY OR DEATH DUE TO THE INFILTRATOR CAUSING THE AIRBAG TO EXPLODE AND SHOOT OUT METAL FRAGMENTS TOWARDS PEOPLE INSIDE VEHICLE. WE ARE CONCERNED AND ALWAYS STRESSED OUT ABOUT THIS ISSUE BUT WE NEED THIS VEHICLE WE CANNOT JUST PARK IT AND NOT DRIVE IT TILL THE ISSUE IS FIXED. THE DEALERSHIP WILL NOT OFFER ANY ALTERNATIVE IN THE MEANTIME UNTIL THE PART COMES IN.
NHTSA complaint #11093858 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF AUGUSTA, 3061 WASHINGTON RD, AUGUSTA, GA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.
NHTSA complaint #11084722 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 MERCEDES-BENZ ML350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V081000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. GURLEY LEAP MOTORWORKS (404 NORTH LAKE ROAD, MISHAWAKA, IN) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11080613 — an unverified report by a vehicle owner.
THE MANUFACTURER OF THE AIRBAG HAS FILED A BANKRUPTCY CLAIM AND WE HAVE NO RESOLUTION TO FIX THIS AIRBAG EVER. THE CAR NOW IS UNSELLABLE AS ITS A DEATHTRAP AND NO ONE WILL BUY IT AND NO DEALER REALLY WANTS TO TAKE IT BACK SO IM STUCK WITH THIS CAR AND NEED TO GET IT REPLACED. WE NEED A SERIOUS REMEDY NOT ONLY FROM TAKATA BUT FROM THE VEHICLE MANUFACTURER THAT PURCHASED THESE AIRBAGS WITHOUT FURTHER TESTING. I DEMAND A VEHICLE REPLACEMENT OR A COMPLETE BUY OUT OF THE CAR SO I CAN BE FREE OF THIS CONTRACT AND BE ABLE TO PURCHASE A NEW VEHICLE THAT IS SAFE FOR MY FAMILY AND MYSELF.
NHTSA complaint #11055619 — an unverified report by a vehicle owner.
SINCE I GOT MY CAR ML 350 2009 HAVE TO MANY PROBLEMS LIKE CHANGING TIRES EVERY 3 MOUNTHS PLUS ALIGNMENT NEVER DONE CORRECTLY , I HAVE CONTACTED FROM SOMEHOW TO CHANGE MY AIRBAGS AND AFTER I COMPLETED ALL INFORMATION BUT THEY NEVER GOT BACK TO ME . PLUS I HAVE SERIES ELCTRICAL ISSUE WITH THE WINDOW ,BACKUP CAMERA,DOOR PANELS AND CROSS CONTROL IS NOT WORKING AT ALL WHEN I USE IT FOR A LONG TRIP OR DRIVE ON THE HIGHWAY SPECIALS WHEN IS THERE FOGG AT THE STREET . AND THE LIGHT I CHANGED IT TO MANY TIME BUT STILL NEVER GOT STRONG ENOUGH TO SEE IN THE FRONT OF ME WHILE I AM DRIVING . I WISHED I NEVER HAVE MERCEDES AND I WILL NEVER DO IT AGAIN.
NHTSA complaint #11047244 — an unverified report by a vehicle owner.
TAKATA RECALL - IN JUNE 2016 I RECEIVED THE MERCEDES BENZ RECALL LETTER. IT INCLUDES THE LANGUAGE "POSSIBLY CAUSING SERIOUS INJURY OR DEATH". WE VISITED THE DEALER TO ASK FOR RENTAL CAR REIMBURSEMENT. THE GENERAL MANAGER SAID NO. WE CALLED MB AND THEY SAID NO. THEY CALLED IT A "PRECAUTIONARY RECALL, NO NEED TO STOP DRIVING". A LETTER THAT INCLUDES LANGUAGE THAT THEIR CAR COULD CAUSE MY DEATH NEEDS MORE THAN CAUTION. I CHECKED WITH THE DEALER TODAY AND WITH MB AND STILL NO ESTIMATE OF WHEN REPLACEMENT BAGS WILL BE AVAILABLE.
NHTSA complaint #11046340 — an unverified report by a vehicle owner.