12 of the
83 complaints about the 2007 Mercedes Benz S550 are about the
engine — 14% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
73,500 miles.
B
12
Complaints
0
Crashes
0
Fires
0
Injuries
Exactly what failed
Engine
866.7%
Engine AND Engine Cooling
325.0%
Exhaust System
18.3%
What owners said
Filed with NHTSA, in their own words.
Philadelphia, PA
ENGINE
I brought a car from a car dealer in tampa Florida and when i got the car i noticed that the car would not pickup speed after pressing the gas pedal and it was asking me to turn off the engine or it will fail . also when i tried to put in coolant. I seen a milky substance that was coming out of the hoses and in the overflow tank of the coolant reservoir which indicates issues with the heads or head gasket . also the title i got says salvaged which i asked if there was anything wrong with the car and the car dealer told me no . never disclosing that the car has been salvaged . there are other issues with the car that i forget because of so many issues with the car that i cant keep up with and i want to return the car to the car dealer and get my money back and have tried but they refuse to make good on the sale
NHTSA complaint #11430316 — an unverified report by a vehicle owner.
Orlando, FL
ENGINE
ADVISED BY SERVICE ADVISOR NEED TO REPLACE ME CONTROL UNIT(ECM), COSTING $2,000.82. LESS THAN 5 YEARS AGO SUSPENSION COSTING 2,000. ALL WORK DONE AT MERCEDES BENZ OF SOUTH ORLANDO.
NHTSA complaint #11414508 — an unverified report by a vehicle owner.
at 144,000 milesSheldon, NC
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ S550. WHILE DRIVING 60 MPH, THE ODOR OF FUMES EMITTED THROUGH THE VEHICLE AND MADE THE CONTACT NAUSEOUS. MEDICAL ATTENTION WAS NOT RECEIVED. THE CONTACT CALLED OLYMPIA PRE OWNED AUTO (1806 WAKE FOREST RD, RALEIGH, NC 27608, (919) 301-8551) AND WAS INFORMED THAT THEY WOULD CALL HER BACK. THE VEHICLE WAS NOT TAKEN TO A MERCEDES-BENZ DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.
NHTSA complaint #11265870 — an unverified report by a vehicle owner.
at 109,234 milesBowie, MD
ENGINE
ERROR CODE P0019 CAM SENSOR BANK B, MANUFACTURERS USED DEFECTIVE PART THAT TIMING SPROCKET TEETH HAVE ERODED DUE TO DEFECTIVE PARTS USED WHICH HAVE AND WILL CAUSE VEHICLE TO STAHL WHILE RUNNING. BOTH FRONT STRUTS WEAR ON ALL MODELS THAT CAUSE DRIVING CONDITIONS THAT CAN CAUSE DEATH WHILE DRIVER EXCELRATION OR STOPPING CAUSE
NHTSA complaint #11144132 — an unverified report by a vehicle owner.
at 55,000 milesDoraville, GA
ENGINE
BALANCE SHAFT/IDLE GEAR MATERIAL WORE OUT CAUSING TIMING CHAIN TO BECOME LOOSE AND ENGINE TO JUMP TIMING WHILE DRIVING. ENGINE LOCKED UP AND DIED WHILE GOING DOWN THE HIGHWAY! EXPENSIVE REPAIR THAT MERCEDES BENZ KNOWS ABOUT!! THEY HAVE AN INTERNAL MEMO WITH A LIST OF VIN NUMBERS THAT HAVE THE FAULTY IDLER GEAR THAT WEARS OUT PREMATURELY BUT WON'T RECALL THE PRODUCT BECAUSE IT USUALLY WEARS OUT JUST AFTER WARRANTEE PERIOD! SOMETHING MUST BE DONE!
NHTSA complaint #11118429 — an unverified report by a vehicle owner.
Falls Church, VA
ENGINE
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ S550. WHILE DRIVING 10 MPH, THE ENGINE STALLED AND THE VEHICLE FAILED TO RESTART. THE CONTACT PLANNED TO HAVE THE VEHICLE TOWED TO ALEXANDRIA MERCEDES-BENZ (200 S PICKETT, ALEXANDRIA, VA 22304, (703) 341-2100) FOR DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE NOT AVAILABLE. *TT
NHTSA complaint #11098481 — an unverified report by a vehicle owner.
at 70,000 milesVienna, VA
ENGINE
TL* THE CONTACT OWNS A 2007 MERCEDES-BENZ S550. WHILE AT A STOP LIGHT, THE VEHICLE SHUT DOWN AND LOST ALL POWER. THE VEHICLE RESTARTED AND WAS TAKEN TO A DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE FAILURE RECURRED. THE CONTACT CALLED THE DEALER AND WAS ADVISED TO TOW THE VEHICLE TO THE SHOP. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE, BUT KEPT THE VEHICLE FOR FURTHER OBSERVATION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. THE VIN WAS NOT PROVIDED.
NHTSA complaint #10947608 — an unverified report by a vehicle owner.
Suwanee, GA
ENGINE AND ENGINE COOLING
WORN TIMING SPROCKET AND BALANCE SHAFT WAS DEFECTIVE WHEN I PURCHASE THE VEHICLE IN 2011. MERCEDES BENZ KNEW ABOUT THIS DEFECTIVE PART AND DID NOT INFORM ME. THE VEHICLE HAD 46000 MILES ON IT AT THE TIME. IF I WAS INFORM ABOUT THIS PROBLEM I WOULDN'T HAVE BOUGHT IT. I BELIEVE THIS IS A VIOLATION OF THE CONSUMER PROTECTION ACT.
NHTSA complaint #10653045 — an unverified report by a vehicle owner.
at 77,000 milesRincon, GA
ENGINE
MY LAST TWO VEHICLES HAVE BEEN A 2007 MERCEDES S550. MY FIRST ONE OPERATED WELL UNTIL THE LAST 6-MONTHS THAT I HAD IT. DURING THAT TIME, I HAD SIX VISITS AND $5000+ IN REPAIRS, BEFORE A FREAK FLOOD TOTALED THE CAR. I USED THE INSURANCE MONEY AND PURCHASED A SECOND CAR, IDENTICAL TO THE FIRST. I HAVE NOT EVEN MADE THE FIRST PAYMENT, AND THE CAR HAS BEEN DIAGNOSED WITH A GASKET LEAK BETWEEN THE UPPER / LOWER INTAKE MANIFOLD. THIS IS A MOLDED GASKET AND IS NOT FIELD REPLACEABLE. THE ENTIRE MANIFOLD MUST BE REPLACED AT $2000. IN MY RESEARCH, IT HAS BEEN DISCOVERED THAT THIS HAS BEEN A KNOWN ISSUE WITH MERCEDES, BUT THEY REFUSE TO ISSUE A RECALL TO CORRECT THE PROBLEM. INSTEAD, THEY ALLOW THE WARRANTY TO EXPIRE AND ALLOW THE CONSUMER TO PAY FOR THE BILL. I HAVE CONTACTED MERCEDES BENZ USA AND THEY REFUSE TO PROVIDE ANY COMPENSATION OR EVEN ACKNOWLEDGE THAT IT IS A KNOWN ISSUE. THIS IS TOTALLY UNACCEPTABLE AND SHOWS A LACK OF COMMITMENT BY MERCEDES TO STAND BEHIND THEIR PRODUCT. I MIGHT POINT OUT THAT THEY ONLY HAVE 48 MONTH / 50K WARRANTY, WHICH IS VERY LOW TO OTHER VEHICLES WHICH HAVE A STANDARD 10 YEAR / 100K WARRANTY. THIS TELLS ME THAT MERCEDES DOES NOT HAVE THE FAITH IN THEIR CARS TO INCREASE THE WARRANTY. THIS IS A CAR THAT COST 100K NEW AND ONE WOULD EXPECT A BETTER WARRANTY AND SUPPORT FROM A COMPANY THAT TOUTS THEIR CARS AS BEING THE BEST. I CAN TELL YOU THAT I WILL NEVER BUY ANOTHER MERCEDES OR STEP FOOT INTO A DEALERSHIP. ON THAT NOTE, I CAUGHT MY LOCAL DEALERSHIP ATTEMPTING TO OVERCHARGE ME ON A PART BY $400. ONCE I PROVED WHAT OTHER DEALERS WHERE CHARGING, THEY MADE AN EXCUSE AND GAVE ME THE PART AT THE RATE THAT THE OTHER DEALERSHIP WAS CHARGING. WHAT A SHAME. BUYER BEWARE!!!
NHTSA complaint #10621728 — an unverified report by a vehicle owner.
at 136,000 milesShirley, NY
ENGINE
I WAS DRIVING MY S550 AND CAME TO A RED LIGHT. I STOPPED AT THE LIGHT AND WHEN IT TURNED GREEN, I TOOK MY FOOT OFF THE BRAKES AND PRESSED THE ACCELERATOR, BUT THERE WAS TO RESPONSE TO PRESSING THE ACCELERATOR. THE CAR RPMS WERE INCREASING BUT THE VEHICLE WAS CRAWLING AT LESS THAN 5MPH. THIS LED TO ME PULLING OVER AND PARKING THE VEHICLE AND TURNING IT OFF. I WAITED 5 MINUTES AND THEN RESTARTED IT AND IT BEGAN TO WORK NORMALLY. THE SECOND TIME THIS HAPPENED WAS WHILE MAKING A LEFT TURN, I PRESSED THE GAS PEDAL AND THERE WAS NO RESPONSE AND THE CAR WAS REVVING BUT TRAVELING LESS THAN 5 MPH WITH ONCOMING TRAFFIC HAVING TO STOP SHORT TO PREVENT CRASHING INTO ME WHILE I WAS MAKING THE LEFT TURN. THIS WAS AGAIN RESOLVED WITH ME PARKING THE VEHICLE, TURNING IT OFF AND THEN RESTARTING IT. AFTER THE SECOND TIME THIS OCCURRED OUT OF NO WHERE I DECIDED ITS A VERY DANGEROUS SAFETY ISSUE.
NHTSA complaint #10585032 — an unverified report by a vehicle owner.
at 62,000 milesSmyrna, DE
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2007 MERCEDES BENZ S550. THE CONTACT STATED THAT THE VEHICLE STALLED MOMENTARILY BEFORE RESTARTING INDEPENDENTLY. THE FAILURE RECURRED WHILE DRIVING AT VARIOUS SPEEDS ABOVE 5 MPH, ON AN INTERMITTENT BASIS. NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL AFTER THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON NUMEROUS OCCASIONS AND THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE SYSTEM WAS RESET, BUT THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000.
NHTSA complaint #10449086 — an unverified report by a vehicle owner.
at 50,000 milesLAS Cruces, NM
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2007 MERCEDES S550. WHILE DRIVING 40 MPH HE HEARD A RATTLING NOISE FROM THE FRONT-END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, AND THE MOTOR MOUNTS WERE REPLACED BECAUSE THEY FRACTURED. THE MANUFACTURER WAS NOTIFIED, AND A REPRESENTATIVE STATED THAT THE THERE WAS NO RECALL RELATED TO THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 50,000. UPDATED 3/24/10 *CN THE CONSUMER ALSO STATED THE TRANSMISSION WAS REPLACED. UPDATED 06/14/10.
NHTSA complaint #10286420 — an unverified report by a vehicle owner.