11 of the
95 complaints about the 2019 Mercedes Benz Sprinter 2500 are about the
braking system — 12% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
37,750 miles.
F
11
Complaints
8
Crashes
0
Fires
0
Injuries
Exactly what failed
Service Brakes
763.6%
Conventional
19.1%
Caliper
19.1%
Service Brakes, Hydraulic
19.1%
Software
19.1%
What owners said
Filed with NHTSA, in their own words.
at 80,000 milesStaten Island, NY
SERVICE BRAKES
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds with the stability crosswinds feature engaged in windy weather, the brakes independently activated without driver input, and the vehicle swerved and was uncontrollable. There were no warning lights illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 80,000.
NHTSA complaint #11581121 — an unverified report by a vehicle owner.
at 47,000 milesForney, TX
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was at the dealer for routine maintenance, the dealer determined that the rear driver's side brake caliper was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 47,000. The VIN was unavailable.
NHTSA complaint #11512185 — an unverified report by a vehicle owner.
at 50,925 milesPortage, PACrash
PARKING BRAKE:CONVENTIONAL
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while an employee was moving the vehicle out of the garage into the parking lot, the employee shifted the vehicle into PARK with the engine running. The contact exited the vehicle and while walking to the rear of the vehicle, the vehicle inadvertently shifted into REVERSE and started rolling backward almost pinning the employee up against the front wall of the garage. The contact stated that the vehicle was reversing at approximately 2 MPH. The vehicle rolled backward into the front wall of the garage. There was damage to the driver’s side door and front fender. The vehicle was taken to be diagnosed but was not repaired. The contact referenced NHTSA Campaign Number: 21V972000 (Electrical System). The manufacturer had been informed of the failure and informed the contact that the issue was not a defect but an operator’s error. The failure mileage was approximately 50,925.
NHTSA complaint #11452051 — an unverified report by a vehicle owner.
at 50,925 milesPortage, PACrash
PARKING BRAKE:ELECTRICAL:CONTROL MODULE:SOFTWARE
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while an employee was moving the vehicle out of the garage into the parking lot, the employee shifted the vehicle into PARK with the engine running. The contact exited the vehicle and while walking to the rear of the vehicle, the vehicle inadvertently shifted into REVERSE and started rolling backward almost pinning the employee up against the front wall of the garage. The contact stated that the vehicle was reversing at approximately 2 MPH. The vehicle rolled backward into the front wall of the garage. There was damage to the driver’s side door and front fender. The vehicle was taken to be diagnosed but was not repaired. The contact referenced NHTSA Campaign Number: 21V972000 (Electrical System). The manufacturer had been informed of the failure and informed the contact that the issue was not a defect but an operator’s error. The failure mileage was approximately 50,925.
NHTSA complaint #11452051 — an unverified report by a vehicle owner.
at 13,575 milesFair Lawn, NJCrash
SERVICE BRAKES
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked, it inadvertently rolled backward and crashed into a garage. The vehicle's rear doors were damaged. The dealer was aware of the failure and scheduled an upcoming appointment on January 25th, to replace the rear doors. The manufacturer was not made aware of the failure. Upon investigation, the contact related the failure to NHTSA Campaign Number: 21V972000 (Electrical System) however, the part to do the recall repair was available. The VIN was included in the recall. The failure mileage was 13,575. VIN tool confirms parts not yet available. Repair was finished by on Feb 4, 2020. Consumer never received invoice from them, as it went thought insurance company.
NHTSA complaint #11447877 — an unverified report by a vehicle owner.
at 13,575 milesFair Lawn, NJCrash
SERVICE BRAKES, HYDRAULIC
The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked, it inadvertently rolled backward and crashed into a garage. The vehicle's rear doors were damaged. The dealer was aware of the failure and scheduled an upcoming appointment on January 25th, to replace the rear doors. The manufacturer was not made aware of the failure. Upon investigation, the contact related the failure to NHTSA Campaign Number: 21V972000 (Electrical System) however, the part to do the recall repair was available. The VIN was included in the recall. The failure mileage was 13,575. VIN tool confirms parts not yet available. Repair was finished by on Feb 4, 2020. Consumer never received invoice from them, as it went thought insurance company.
NHTSA complaint #11447877 — an unverified report by a vehicle owner.
Jackson, NJCrash
SERVICE BRAKES
DRIVER STATED HE PUT THE VAN IN PARK ON BUT DIDN'T ENGAGE THE EMERGENCY BRAKE. ON HIS WAY TO MAKE HIS DELIVERY, THE VAN STARTED ROLLING BACKWARDS WITH THE DRIVER SIDE DOOR OPEN AND ROLLED BACKED INTO PILE OF SNOW.
NHTSA complaint #11428353 — an unverified report by a vehicle owner.
at 28,500 milesGibsonia, PACrash
SERVICE BRAKES
THE DELIVERY DRIVER PLACED THE VAN IN PARK ON A HILL AND ENGAGED THE EMERGENCY PARKING BRAKE. WHILE THE ENGINE WAS STILL RUNNING THE DELIVERY DRIVER TOOK A MINUTE OR TWO TO LOCATE HIS PACKAGE AND PROCEEDED TO STEP OUT OF THE DRIVER DOOR WHILE THE VAN WAS STILL RUNNING. JUST AS HE WAS STEPPING OUT OF THE VAN THE DRIVER HEARD SEVERAL LOUD CLICKS AND THE VAN PROCEEDED ROLL AWAY AND WAS STOPPED BY A LARGE TREE BRANCH THAT CAUSED DAMAGE TO THE ROOF OF THE VAN. I HAVE HAD SEVERAL OF THESE VANS ROLL AWAY SOME CAUSING SIGNIFICANT DAMAGE TO THE VANS, OTHER PEOPLE'S PROPERTY AND 2 DRIVERS HAVE BEEN HURT AS A DIRECT RESULT OF THIS SAME PROBLEM. ## VIN PASSED ## MERCEDES-BENZ 2019 ##
NHTSA complaint #11415509 — an unverified report by a vehicle owner.
Pittsburgh, PACrash
SERVICE BRAKES
OCTOBER 12 2020, VEHICLE WAS TURNED OFF AND IN PARK. DRIVER WAS NOT IN VEHICLE AND OUTSIDE OF VEHICLE MAKING DELIVERY. MERCEDES SPRINTER ROLLED BACKWARDS INTO SOMEONE'S CAR, COULD HAVE KILLED SOMEONE.
NHTSA complaint #11404969 — an unverified report by a vehicle owner.
Pittsburgh, PACrash
SERVICE BRAKES
THE VEHICLE WAS TURNED OFF AND IN PARK. THE BRAKE WAS ENGAGED. IT ROLLED BACKWARDS DOWN A HILL ON TOP OF SOMEONE'S CAR AND COULD HAVE KILLED SOMEONE. UPONE MORE INSPECTION, IT WAS DETERMINED THAT THE MERCEDES 2019 SPRINTERS ARE MADE WITH FAULTY PARKING PRAWLS INSTALLED IN THEM NOT FIT TO HOLD A LARGE DELIVERY VEHICLE LIKE THE ONES THEY MANUFACTURE FOR AMAZON. THIS IS MY SECOND AMAZON BRANDED MERCEDES SPRINTER ACCIDENT ON DIFFERENT VEHICLES, WITH THE SAME EXACT FAULTY BRAKE OPERATING SYSTEM, THAT HAS HAPPENED IN SIX MONTHS. BEWARE OF 2019 AND 2020 BRAKE SYSTEMS INSTALLED ON MERCEDES SPRINTERS.
NHTSA complaint #11404838 — an unverified report by a vehicle owner.
at 130 milesWoodinville, WA
SERVICE BRAKES
NEW PURCHASE 02-29-2020; THE MERCEDES SPRINTER 2500 THAT WAS UPFITTED BY AIRSTREAM INTO THE AIRSTREAM INTERSTATE NINETEEN. I DROVE ABOUT 60 MILES AND WHEN BACKING FROM A PARKING SPOT I FELT A SUDDEN GRAB/JOLT FROM THE RIGHT FRONT UNDERCARRIAGE AS IF BACKED OVER A DOG/CHILD. THANKFULLY NOTHING. THREE MORE TIMES THIS OCCURRED OVER TWO DAYS BUT W/O FINDING A CAUSE I CHOSE TO DRIVE 800 MILES TO SEATTLE FROM CALIFORNIA VIA I-5. ABOUT 40 MILES ENROUTE I WAS GOING 70 MPH ON A STRAIGHT, SLIGHT DOWNGRADE STRETCH WHEN THE VEHICLE SUDDENLY GRABBED TO THE RIGHT WITH A SHORT/ABRUPT JERK ON THE STEERING WHEEL. THIS WAS THE SAME AS THE BACKWARD BUT NOW FORWARD AND FRIGHTENING. FORTUNATELY I HAD BOTH HANDS ON THE WHEEL WITH A FIRM GRIP DUE TO THE UNFAMILIAR DARK ROADWAY AND DOWNGRADE STRETCH. THIS OCCURRED FIVE OTHER TIMES OVER THE NEXT 70-100 MILES AT A REDUCED SPEED OF 40-50 WITH A FIRM GRIP ON THE WHEEL AND EXPECTING IT SO I STAYED IN THE FAR LEFT LANE TO AVOID GOING OFF THE ROADWAY ON THE RIGHT. THE FOLLOWING DAY I RESUMED THE DRIVE AT ABOUT 40-50 MPH AND FELT THE SAME GRAB INTERMITTENTLY. I CALLED MERCEDES ROADSIDE ASSIST THROUGH THE VEHICLES ELECTRONIC CONNECTIONS ON THE NAV/MEDIA SCREEN AND THEY PROMPTED ME THROUGH DEACTIVATING THE BRAKE ASSIST. I DEACTIVATED ALL THE OTHER SENSOR DEVICES LIKE LANE ASSIST, PARKTRONICS ETC THAT I COULD FIND TO BE AS SURE AS POSSIBLE IT WAS NOT GOING TO OCCUR AGAIN WHILE DRIVING. THESE ELECTRONIC SYSTEMS REACTIVATE EACH TIME YOU TURN THE IGNITION OFF SO I HAD TO REMEMBER TO DO THAT PRIOR TO DRIVING EACH TIME I STOPPED. I DROVE THE 800 MILES HOME W/O THE SENSORS ACTIVE AND THE PROBLEM DID NOT RECUR. AIRSTREAM'S UPFIT MAKES IT LESS STABLE AND THE WEIGHT NOW ABOUT 10,000-13-000 POUNDS VERY DANGEROUS. IF CRUISE CONTROL WAS ENGAGED MUCH MORE OF A PROBLEM OR WINDING ROADS. I'M A RETIRED COMMERCIAL PILOT AND IT SCARED ME; NEEDS INVESTIGATED SOON.
NHTSA complaint #11317084 — an unverified report by a vehicle owner.