The contact owns a 2009 Nissan 370Z. The contact stated that while attempting to start the vehicle, the steering wheel locked up, and the contact was unable to start the vehicle. The vehicle was towed to the residence, where a mobile mechanic diagnosed the vehicle with steering module failure. The contact called the dealer to schedule an appointment, and the dealer informed the contact that the vehicle could not be repaired under Nissan Voluntary Service Campaign Number: P3208; free of charge, because the vehicle had already been previously repaired under the Voluntary Service Campaign. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact the vehicle history did not display the completion of Nissan Voluntary Service Campaign Number: P3208, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 176,000.
NHTSA complaint #11705027 — an unverified report by a vehicle owner.
As of 05/20/2025 my vehicle would not detect the Key in the vehicle to start. Put the Key in the slot to detect just in case it’s a bad battery on the Fob and nothing was being detected. Found out the steering lock unit is faulty. Called a local Nissan dealership and was told my VIN does not fall under a recall but I am having issues regarding the recall that has been sent out to some customers regarding the steering lock unit. Not too sure what can be done at this point.
NHTSA complaint #11662924 — an unverified report by a vehicle owner.
Steering lock module failure. Same issue as in 2016 (NHTSA tracking number 10929922). Car would not start. In city park and waited 4 hours for tow truck. By myself - 74 year old female. Getting dark and dealership closed. Had the exact part malfunction in 2016 and had to have it towed. Cost $1000 to fix back then. Nissan has had issues with this but has refused to recall it except for one model. This repair cost me $1400. Not just the money or inconvenience - it's dangerous. There is no way to start this car - it has to be towed!
NHTSA complaint #11515373 — an unverified report by a vehicle owner.
My 370 Z Nissan was towed January 16, 2018 because of a problem with the electronic steering mechanism. The mileage at that time was 35,357 miles. Upon entering the car the steering wheel had locked and I could not start my car. Fortunately the car was in the garage at the time. total for repairs was $949 On March 29, 2018 a few months following with mileage at 35,857 miles I again experienced a steering lock problem and the car had to be towed once again …the repairs were covered at that time by warranty since this device was already replaced in January. December 9, 2021 I again experienced a problem with the steering lock mechanism mileage is 42,505 at this point on the car repairs were almost $1800 I find this a huge safety problem because I am a female and could be stranded at any time at any given place with a vehicle that wont operate…. This does concern me as I do travel out of town alone at times. I also drive at night from time to time . I did ask that the mechanism be disabled and was told by the mechanic at Nissan they were not allowed to disable the mechanism. My husband spoke with consumer affairs at Nissan and they were not willing to help us with this problem. I have considered selling the car but I’m not comfortable doing so without disclosing this problem to a potential buyer. My husband I researched this issue online and it appears that many people have experienced the same issue with their 370 Z vehicles
NHTSA complaint #11443271 — an unverified report by a vehicle owner.
MY AUTOMATIC TRANSMISSION HAS 40000 AND IT'S ALREADY SLIPPING GOING FROM 5TH GEAR TO 4TH GEAR ALSO WHEN I DO A HARD STOP THE VEHICLE WON'T ACCELERATE FOR A SEC THEN IT WILL JUMP INTO GEAR.
NHTSA complaint #11388251 — an unverified report by a vehicle owner.
I PURCHASED MY FIRST NISSAN, A 2009 370Z, IN 2018. I WENT TO START MY CAR AND IT WOULD NOT START, AFTER READING VARIOUS FORUMS ON THE INTERNET I FOUND THE ISSUE WITH THE 370Z IS WELL DOCUMENTED TO THE ESCL (ELECTRONIC STEERING COLUMN LOCK) ISSUE. THERE IS NO WARNING TO THIS OCCURRING; I DROVE MY CAR TO THE STORE AND THEN HOME, AN HOUR LATER WENT TO START TO THE CAR AND IT WOULD NOT START. THE ONLY LEAD I HAD WAS THE INTELLIGENT KEY WARNING LIGHT, THAT WHEN REFERENCED IN THE OWNER'S MANUAL STATES THIS WILL LOCK THE STEERING COLUMN AND PREVENT THE CAR FROM STARTING. THIS IS USUALLY TRIGGERED FROM AN UNREGISTERED KEY BUT MY KEYS WERE REGISTERED AND HAD WORKED WITH THE CAR FROM THE TIME I BOUGHT IT. THE CAR HAS HAD THIS MODULE CHANGED OUT FOR PARTS ARE DATED, AND THE CURRENT MODULE IS DATED FROM 2012, AFTER THE CAR WAS RELEASED IN 2009. I AM NOT FACED WITH REPLACING THIS PART TO GET MY 370Z TO START, I HAVE TO HAVE THE CAR TOWED TO THE NISSAN SHOP AND WAS TOLD IT WILL BE ABOUT $1100 TO FIX. IT IS WELL DOCUMENTED THAT THE ESCL THAT NISSAN USES IS MALFUNCTIONING. THE INTERNET IS FULL OF STORIES OF PEOPLE STRANDED. NISSAN CLAIMS TO HAVE FIXED THIS ISSUE BUT CLEARLY THEY HAVE NOT. CURRENTLY NISSAN IS RECALLING THE 2009 ALTIMA DUE TO A DEFECTIVE ESCL AND REPAIR THEM FOR FREE. HOWEVER, IF YOU HAD BOUGHT A 2009 370Z, THE SAME YEAR AS THE ALTIMA, YOU MUST PAY FOR THE DEFECT. THE ESCL THAT HAS TO BE INSTALLED IS PART # 48700-9N00B, WHICH IS THE SIXTH (6) PART NUMBER FOR THE ESCL.
NHTSA complaint #11319933 — an unverified report by a vehicle owner.
MY VEHICLE IS EQUIPPED WITH AN ELECTRONIC STEERING COLUMN LOCK (ESCL) THAT LOCKS THE STEERING WHEEL WHEN THE VEHICLE IS PARKED AND TURNED OFF TO HELP PREVENT THEFT. ON SOME VEHICLES, DUE TO A MANUFACTURING IRREGULARITY,THE ESCL MAY MALFUNCTION AFTER THE VEHICLE HAS BEEN LOCKED AND COULD PREVENT THE ENGINE FROM STARTING. THIS CONDITION, SHOULD IT OCCUR, WILL ONLY OCCUR WHEN ATTEMPTING TO START THE VEHICLE, WHICH HAPPENED WITH MY NISSAN 370Z YESTERDAY. THANK GOD I WASN;T STRANDED IN THE MIDDLE OF NOWHERE. AND LUCKILY THIS DID NOT HAPPEN IN THE MIDDLE OF AN INTERSECTION OR OTHER BUSY ROAD. I HAVE READ THAT NISSAN HAS ALREADY RECALLED THIS PART FOR THEIR 2009-10 NISSAN ALTIMA, ALTIMA COUPE, ALTIMA HYBRID, AND MAXIMA VEHICLES BUT HAVE NOT READ ABOUT INCLUDING THEIR 2009-10 NISSAN 370Z MODELS. MULTIPLE 370Z FORUMS CONFIRM THAT THE 2009-10 370Z MODELS HAVE THE SAME ISSUES AS THE RECALLED NISSAN MODELS. THIS NEEDS TO BE CORRECTED. 2009-10 NISSAN 370Z CUSTOMERS SHOULDN'T HAVE TO PAY FOR THE NEW PART AND LABOR JUST LIKE NISSAN ALTIMA, ALTIMA COUPE, ALTIMA HYBRID, AND MAXIMA CUSTOMERS DON'T HAVE TO.
NHTSA complaint #11312259 — an unverified report by a vehicle owner.
TL* THE CONSUMER OWNS A 2011 NISSAN 370Z. THE CONSUMER STATED THAT WHILE ATTEMPTING THE START THE VEHICLE, THE ENGINE WOULD NOT TURN ON. THE VEHICLE WAS TOWED TO THE LOCAL DEALER COGGINS NISSAN(10600 ATLANTIC BLVD, JACKSONVILLE FL) WHO DIAGNOSED THAT THE STEERING LOCK WAS FAULTY AND NEEDED TO BE REPLACED. THE STEERING LOCK WAS REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 36,700. *DT
NHTSA complaint #11302718 — an unverified report by a vehicle owner.
NISSAN ESCL DEFECT. NISSAN IS AWARE OF THIS DEFECT ON MY MAKE AND MODEL AND REFUSING TO REIMBURSE THE TOWING, PART, AND LABOR. NEVER HAD A PROBLEM UNTIL 12/9/2019 WHEN MY CAR LEFT ME STRANDED. I HAD MY CAR TOWED TO A LOCAL MECHANIC WHO INFORMED ME OF THE WELL-KNOWN ESCL PROBLEM ON MY SPECIFIC MAKE AND MODEL. BECAUSE THERE IS NOT A RECALL ON MY VIN I'M OUT ROUGHLY $1,200.00. MY 2010 NISSAN 370Z HAS 60,000 MILES, IS GARAGED PARKED AND KEPT IN PRISTINE CONDITION FROM THE INSIDE OUT. I HAVE RECORDS OF EVERY OIL CHANGE, TIRE REPLACEMENT, BATTERY REPLACEMENT, WINDSHIELD WIPER REPLACEMENT, PASSING VEHICLE INSPECTION TO INCLUDE RECOMMENDED 'XXX' AMOUNT OF MILE SERVICES RECOMMENDED BY NISSAN. WHEN I INITIALLY CONTACTED NISSAN I WAS INFORMED ONLY A NISSAN DEALERSHIP COULD DIAGNOSE THE PROBLEM. THERE FOR I PAID AN ADDITIONAL $150 TO HAVE MY CAR TOWED TO NISSAN. MY NISSAN TECHNICIAN CONFIRMED NISSAN CONSUMER NEVER CALLED THEM FOR THE DIAGNOSIS AND THIS DECISION IS SOLELY BASED ON THE VIN NUMBER. PLEASE ADVISE THE APPROPRIATE STEPS TO MOVE FORWARD.
NHTSA complaint #11296728 — an unverified report by a vehicle owner.
370Z YR 2010. I AM CONTACTING YOU FIRST BEFORE CONTACTING YOUR CEO. I RECENTLY DECIDED TO PURCHASE ANOTHER NISSAN. PLANNED TO TRADE IN ABOVE CAR WHEN OUT OF BLUE THE STEERING MECHANISM LOCKED UP...FOB DOES NOT START CAR . I HAVE REPLACED THE CAR BATTERY, BATTERY ON FOB. I HAVE READ THAT YOU HAVE RECALLED YOUR 370Z 2009/AND 2010 ON MULTIPLE WEBSITES. . WHEN I PUT THE VIN NUMBER IS IT SAYS 0 RECALLS ON YOUR WEBSITE. I HAVE SPENT HOURS TRYING ALL THE DIFFERENT RECOMMENDATIONS SUGGESTED BY NISSAN, FRIENDS, UTUBE TO START THIS CAR NOTHING WORKS. I HAVE RESEARCHED AND FOUND THIS IS A COMMON PROBLEM WITH A ZERO RECALL ON MY VIN. SO YOUR COMPANY DOES NOT STAND BEHIND YOUR PRODUCT WITH A PROBLEM THAT CLEARLY SHOULD BE RECALLED. HOW MANY PEOPLE HAVE TO BE INJURED FOR THIS DEFECT BEFORE YOU DO THE RIGHT THING....
NHTSA complaint #11266586 — an unverified report by a vehicle owner.
FOR YEARS, THERE HAVE BEEN WIDESPREAD DEFECTS IN THE ELECTRONIC STEERING COLUMN LOCK (ESCL) THAT DISABLED THE PUSH-BUTTON IGNITION IN A WIDE RANGE OF NISSAN AND INFINITI VEHICLES. THE ESCL'S PRIMARY JOB IS TO KEEP THE STEERING WHEEL LOCKED UNTIL YOU BRING YOUR KEY FOB IN RANGE OF THE VEHICLE. IT'S MEANT TO PREVENT THEFT. HOWEVER, WHEN THE ESCL MALFUNCTIONS (EVEN WITH THE FOB PRESENT AND WORKING) THE ESCL WON'T DETECT IT AND, THEREFORE, WON'T RELEASE THE WHEEL. WHEN YOU PRESS THE START/STOP BUTTON TO START THE CAR, NOTHING HAPPENS. HOWEVER, THE "INTELLIGENT KEY WARNING LIGHT" SYMBOL COMES ON, INDICATING YOU HAVE A PROBLEM. NISSAN HAS BEEN AWARE OF THIS ISSUE FO YEARS AND HAS ISSUED A VOLUNTARY SERVICE CAMPAIGN FOR VARIOUS MODELS. HOWEVER, THEY HAVE NOT DONE SO FOR THE 370Z, EVEN THOUGH THIS MODEL IS EXPERIENCING THE EXACT PROBLEM AS THE MODELS INCLUDED IN THE VOLUNTARY SERVICE CAMPAIGN. THIS MALFUNCTION HAS NOTHING TO DO WITH GENERAL "WEAR & TEAR". THIS MALFUNCTION IS DUE TO A DEFECTIVE PART AND POOR ENGINEERING. I AM ASKING NHTSA TO ENCOURAGE NISSAN TO CONDUCT A VOLUNTARY OR MANDATORY RECALL TO ADDRESS AND CORRECT THIS ISSUE AT NO COST TO VEHICLE OWNERS.
NHTSA complaint #11205346 — an unverified report by a vehicle owner.
I PURCHASED MY FIRST NISSAN, A 2009 370Z, IN 2009. AS OF TODAY THE CAR HAS HAD FOUR (4) ELECTRONIC STEERING COLUMN LOCKS (ESCL) INSTALLED. THE ESCL THAT NISSAN USES IS DEFECTIVE, WHICH RESULTS IN LEAVING THEIR CUSTOMERS STRANDED. THIS, IN MY OPINION IS UNCONSCIONABLE. THE LATEST FAILURE OF THE ESCL LEFT ME STRANDED OUT OF TOWN. I HAVE NO FAITH THAT THE FOURTH ESCL WILL BE ANY BETTER THAN THE PREVIOUS THREE THAT NISSAN HAS INSTALLED. IT IS WELL DOCUMENTED THAT THE ESCL THAT NISSAN USES IS MALFUNCTIONING. THE INTERNET IS FULL OF STORIES OF PEOPLE STRANDED IN UNSAFE AREAS DUE TO THIS DEFECTIVE PART. NISSAN CLAIMS TO HAVE FIXED THIS ISSUE BUT CLEARLY THEY HAVE NOT. MY CAR WOULD HAVE NO PROBLEMS STARTING, HOWEVER THE ESCL THAT NISSAN HAVE INSTALLED WILL NOT ALLOW IT TO START. NISSAN WILL NOT ALLOW MY CAR TO START UNLESS I PAY THEM TO INSTALL A DEFECTIVE PART. SO I HAD TO PAY THEM. CURRENTLY NISSAN IS RECALLING THE 2009 ALTIMA DUE TO A DEFECTIVE ESCL AND REPAIR THEM FOR FREE. HOWEVER, IF YOU HAD BOUGHT A 2009 370Z, THE SAME YEAR AS THE ALTIMA, YOU MUST PAY THEM, AGAIN AND AGAIN AND AGAIN. THIS MAKES NO SENSE. THE FOURTH (4) ESCL THAT WAS INSTALLED IS PART # 48700-9N00B, WHICH IS THE SIXTH (6) PART NUMBER FOR THE ESCL. I CAN ATTEST TO THE FACT THAT ALL PREVIOUS VERSIONS OF THIS PART ARE COMPLETE FAILURES. NISSAN WILL TELL YOU THAT THEY HAVE NOW GOT THE PART TO WORK. THEY HAVE BEEN COMPLETELY WRONG ON ALL FIVE PREVIOUS ATTEMPTS. IT IS TIME FOR THE NHSTA TO GET INVOLVED AND DECLARE THIS A SAFETY ISSUE. WHENEVER YOU TURN YOUR CAR OFF, YOU NEVER KNOW IF IT WILL RESTART. WHEN YOU FILL YOUR GAS TANK UP, YOU HAVE TO DECIDE IF YOU SHOULD TURN IT OFF AND THEN BLOCK THE FUEL PUMP FOR AN HOUR WHILE WAITING ON A TOW TRUCK, OR LET IT RUN AND RISK A FIRE. I WROTE NISSAN A LETTER ABOUT THIS ISSUE, WAITED THREE (3) MONTHS, AND THEY NEVER REPLIED!!
NHTSA complaint #11191968 — an unverified report by a vehicle owner.
I GOT INTO MY STATIONARY VEHICLE AND WHEN I PUSH THE START BUTTON IT REMAINED IN THE LOCK POSITION. THE STEERING LOCK SENSOR LIGHT WAS ON AND IT WON'T CHANGE INTO THE ACC OR ON POSITION. THIS IS THE SECOND TIME IT HAS HAPPENED TO ME, FIRST TIME THE DEALERSHIP HAD TO FIX IT.
NHTSA complaint #11184226 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 NISSAN 370Z. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN THE ENGINE BUTTON WAS PRESSED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRIC STEERING COLUMN LOCK FAILED. THE VEHICLE WAS THEN TOWED TO RAY BRANDT NISSAN (4000 LAPALCO BOULEVARD, HARVEY, LA 70058, (504) 367-1666) WHERE THE STEERING COLUMN FAILURE WAS CONFIRMED. THE CONTACT SPOKE WITH THE MANUFACTURER TO HAVE THE VEHICLE REPAIRED PER THE NISSAN WARRANTY REGARDING THE STEERING LOCK MECHANISM, BUT THE VEHICLE WAS NOT INCLUDED. THE MANUFACTURER PROVIDED CASE NUMBER: 34390382. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 19,800.
NHTSA complaint #11176456 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 NISSAN 370Z. THE CONTACT STATED THAT THE VEHICLE DID NOT START WHEN THE START BUTTON WAS DEPRESSED. THE VEHICLE WAS TOWED TO LL NISSAN VIRGINIA BEACH (3757 BONNEY RD, VIRGINIA BEACH, VA 23452) WHERE IT WAS DIAGNOSED THAT THE STEERING WHEEL LOCK COLUMN BOX NEEDED REPLACEMENT. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS REPAIRED IN 2014 FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE RECURRENCE AND PROVIDED CASE NUMBER: 34096503. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
NHTSA complaint #11164850 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2010 NISSAN 370Z. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START BECAUSE THE ELECTRONIC STEERING COLUMN LOCK FAILED. THE VEHICLE WAS TAKEN TO NORTH BAY NISSAN (1250 AUTO CENTER DR, PETALUMA, CA 94952, (707) 769-7700) AND WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL ON THE VEHICLE; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE FAILURE MILEAGE WAS 77,000.
NHTSA complaint #11152459 — an unverified report by a vehicle owner.
SERVICE CAMPAIGN BULLETIN NO. NTB13-014 WAS ISSUED ON 3/7/2013. MY CAR EXPERIENCED THE PROBLEM DESCRIBED IN THE RECALL NOTICE AND THE NISSAN DEALER REPLACED THE DEFECTIVE PART ON 12/2/2013 AT NO CHARGE. IN NOVEMBER, 2017, MY CAR EXPERIENCED THE EXACT SAME PROBLEM. IT WAS REPAIRED AT THE SAME NISSAN DEALER, PERFORMING THE REPLACEMENT OF THE EXACT SAME PART, ON 11/17/2017 AT A COST TO ME OF $1,153.40. NISSAN HAS REFUSED TO COVER THE REPLACED (DEFECTIVE) PART STATING: 1) THEY COMPLIED WITH THE RECALL CAMPAIGN BY REPLACING THE INITIAL FAILED PART WITH A SECOND (DEFECTIVE) PART, AND 2) THE SECOND (DEFECTIVE) PART WAS BEYOND ITS 12 MONTH WARRANTY. IN BOTH CASES, THE DEFECTIVE PART DISABLED THE VEHICLE FROM STARTING, THUS CREATING THE NEED TO HAVE IT TOWED TO THE DEALER. BECAUSE THE EXACT SAME PART FAILED THAT WAS SUBJECT TO THE SERVICE RECALL CAMPAIGN, CREATING THE NECESSITY FOR A SECOND REPLACEMENT, I BELIEVE IT SHOULD HAVE ALSO BEEN SUBJECT TO THE SERVICE RECALL CAMPAIGN. THE REPLACED PART FAILED AT APPROXIMATELY THE SAME INTERVAL AS THE FIRST FAILED PART, BOTH OF WHICH WAS WELL BEYOND A 12 MONTH IN-SERVICE PERIOD.
NHTSA complaint #11084400 — an unverified report by a vehicle owner.
THE VEHICLE HAD BEEN PARKED IN A RESIDENTIAL DRIVEWAY. WITHOUT ANY INDICATION OR WARNING IT WAS FULLY IMMOBILIZED AND COULD NOT BE MOVED AT ALL. HAD THE VEHICLE BEEN PARKED IN A REMOTE OR CONGESTED AREA A HAZARD CERTAINLY WOULD BE PRESENTED. THE VEHICLE HAD TO BE TOWED TO NISSAN DEALER WHERE THE ISSUE WAS DIAGNOSED AS A FAILED ELECTRONIC STEERING COLUMN LOCK (PART NUMBER 48700 MANUFACTURED JANUARY 28TH 2010). THE NISSAN SERVICE FITTED A DIFFERENT/REVISED PART AT A COST OF $1,608.00. NISSAN HAS A VOLUNTARY SERVICE CAMPAIGN ADDRESSING THIS EXACT "MANUFACTURING IRREGULARITY." A CLAIM WAS FILED BUT DENIED BECAUSE THIS VEHICLE/MODEL WAS NOT INCLUDED. NISSAN CUSTOMER AFFAIRS REFUSED TO PROVIDE ANY ADDITIONAL INFORMATION, STATING SIMPLY "THAT IS PROPRIETARY." A QUOTE FROM THE CAMPAIGN LITERATURE, 'DEALER WILL REPLACE THE EXISTING ELECTRONIC STEERING COLUMN LOCK (ESCL) WITH AN ELECTRONIC STEERING COLUMN BOX (ESCB). THE ESCB WILL REPLACE THE ESCL ASSEMBLY, BUT WILL NO LONGER LOCK THE STEERING WHEEL WHEN THE VEHICLE IS PARKED AND TURNED OFF. THE STEERING WHEEL LOCKING FUNCTION IS NOT NECESSARY AS THE VEHICLE IS ALSO EQUIPPED WITH AN ANTI-THEFT IMMOBILIZER TO HELP PREVENT THEFT. INSTALLATION OF THE ESCB WILL ELIMINATE THE POSSIBILITY OF A NO-START CONDITION RELATED TO THE MANUFACTURING IRREGULARITY ON THE ESCL.' PICTURES OF THE DEFECTIVE PART, INCLUDING MARKINGS ARE ATTACHED.
NHTSA complaint #11078220 — an unverified report by a vehicle owner.
THE INTELLIKEY WARNING LIGHT CAME ON AND THE STEERING LOCKED. THERE ARE A LARGE NUMBER OF COMPLAINTS REGARDING THIS ISSUE. A DESIGN AND SAFETY ISSUE. THE LIGHT ILLUMINATED WHEN DRIVING. AFTER THE CAR WAS TURNED OFF IT DID NOT START.
NHTSA complaint #11075620 — an unverified report by a vehicle owner.