31 of the 112 complaints about the 2023 RAM Promaster are about the steering — 28% of everything reported for this model year. Half of the failures with a mileage on record happened before 60,000 miles.
31
Complaints
0
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
STEERING
The Electronic Power Steering (and EPS Module) failed, making it incredibly hard to steer especially at low speeds. Dealer confirmed that the power steering rack has failed. All power steering features and lights came on, rendering the vehicle inoperable while driving doen the road. This is a serious safety concern.
NHTSA complaint #11757934 — an unverified report by a vehicle owner.
STEERING
Vehicle wheel would suddenly jerk when driving. Video of steering wheel doing this was taken while parked. The suddenness of this created immediate dangers to the driver and any around due to the unpredictability of the steering. Vehicle was brought to a dealer/service center where they diagnosed a corroded wire harness that required the entire steering rack to be replaced. There were no warnings or dash lights on. Vehicle is still at the service center four weeks later because the wire harness is unavailable and the vehicle cannot be safely driven.
NHTSA complaint #11758012 — an unverified report by a vehicle owner.
STEERING
Power steering electrical connector(s) completely corroded from moisture intrusion, while driving ps shut down and warning light flashed. Had to suddenly correct in a corner without ps, almost had an accident. It is available for inspection, as I cannot afford to fix this yet. Dealer inspected problem, ps rack and harness need replacement at a cost of appr. CAD $4000-5000. Have not contacted manufacturer yet, but will now. Vehicle warranty just expired and has only 26 k km on it.
NHTSA complaint #11757498 — an unverified report by a vehicle owner.
STEERING
Sometimes while driving I experienced my powered steering cut out while taking a ramp on/off of the highway, and sometimes when i was trying to park and back up into a parking space while steering at the same time. When the power steering cut out I got lights for "Service Power Steering", "Service ESC", and "Service Hill Assist" all at the same time, and once i got a power steering light. I looked up the issue and found that there is an active preliminary investigation going on for the same issue on the same vehicle, the investigation coded PE26002. Once I handed the vehicle over to the dealer, they found that the power steering had an open circuit on the steering gear. Once they took the connector off they found that the connector was corroded and the wires were burned on the steering gear and main harness side. I had to have them replace both the steering rack, and the main harness.
NHTSA complaint #11756825 — an unverified report by a vehicle owner.
STEERING
As I was driving, the steering wheel just jerk and the anti-slide feature came on and swerved me into another lane without me wanting to do so
NHTSA complaint #11754283 — an unverified report by a vehicle owner.
STEERING
Due to the loss of power steering the tech at Rainier Dodge of Olympia performed electrical testing per diagnostic chart and found water intrusion into steering harness that has corroded wiring from the body harness into electric steering gear motor/module unit. The electric power steering gear assembly and harnesses must be replaced. The vehicle recieved a fault code U0140 stating loss of communication with body control module.
NHTSA complaint #11753058 — an unverified report by a vehicle owner.
STEERING
Power steering failure. Power steering comes and goes while driving creating a crash risk. Yes, the problem has been confirmed by dealer Only inspection by dealership No warning lamps or messages.
NHTSA complaint #11752569 — an unverified report by a vehicle owner.
STEERING
The contact owns a 2023 Ram Promaster 2500. The contact stated that while driving approximately 65 MPH, the message “Power Steering Service” was displayed with a high-pitched whining sound coming from underneath the hood and the dashboard. The vehicle was taken to the dealer, who diagnosed that the steering gear EPS module and jumper harness needed to be replaced, and the vehicle needed an alignment. The vehicle was not repaired. The contact researched online and associated the failure with NHTSA Action Number: PE26002 (Steering, Electrical System). The manufacturer was not informed of the failure. The failure mileage was approximately 40,000.
NHTSA complaint #11751462 — an unverified report by a vehicle owner.
STEERING
Steering Rack and Pinion failure due to corroded electrical connection plug. This occurred in april, 2025, when the van had less than 15,000 miles on it. Took the van to Blue Ridge Chrysler Dodge dealership in Abingdon Va .for Warranty repair. Plug was taken off another vehicle to put on mine aaaand dielectric grease added to hopefully keep the replacement plug from corroding too. Location of plug makes it susceptible to water infiltration, a definite design flaw that is likely to cause trouble again in the future.
NHTSA complaint #11751417 — an unverified report by a vehicle owner.
STEERING
While driving, a “Service ESC” warning message appeared and the vehicle suddenly lost power steering assist, causing the steering to become extremely difficult and creating a serious safety risk while the vehicle was in motion. The vehicle was taken to a service center, where technicians found multiple loss-of-communication codes involving the electronic power steering system. Further inspection found the main electronic power steering connector full of water and corroded. The technician documented that water intrusion caused excessive damage to the electronic power steering terminals at the rack-and-pinion assembly. The water intrusion appears consistent with a failure or inadequacy of the sealing intended to protect the electronic power steering connection from moisture. Due to the extent of the corrosion and damage, the affected wiring harnesses and rack-and-pinion assembly had to be replaced, followed by a wheel alignment. This failure resulted in a sudden loss of power steering assist while the vehicle was being driven.
NHTSA complaint #11750986 — an unverified report by a vehicle owner.
STEERING
I started having issues with the power steering. It started when I was leaving work about a month ago. Pulling out of the parking lot,it starting pulling to the left, when I was turning right. I got home and started looking for the power steering fluid tank, and couldnt find it. It was fine for a few days after that. Then I was making a right hand turn, it felt like it starting resisting the turn and tried to straighten out halfway through the turn. Another time, I was going around a left hand curve, maybe 45 mph, it fought back and pulled to the right. I have had a couple other issues, along the same lines over the last month between 5 and 45 mph. I was looking up information on the power steering, finally found it in the owners manual, that I have electric power steering.
NHTSA complaint #11748387 — an unverified report by a vehicle owner.
STEERING
The contact owns a 2023 Ram Promaster 2500. The contact stated that while driving at various speeds, the vehicle lost power steering assist with several unknown warning lights, and the check engine and parking assist warning lights were illuminated. The contact was forced to restart the vehicle to resume normal operation. The vehicle was initially taken to the dealer where the wiring harness was replaced; however, the failure returned soon after the repair. The vehicle was taken back to the dealer where several parts including the steering sensor and steering column were replaced; however, the failure returned weeks later after the repair. The manufacturer was notified of the failure. The vehicle was not repaired and remained with the dealer. The failure mileage was approximately 33,000.
NHTSA complaint #11744172 — an unverified report by a vehicle owner.
STEERING
Power steering harness has leak. Wiring is faulty
NHTSA complaint #11742542 — an unverified report by a vehicle owner.
STEERING
Loss of power steering while driving vehicle at different speeds ( when starting from a stopped position, also at speeds from 20 to 40 mph ) when trying to turn vehicle. Steering wheel pulses and shakes and is extremely hard to turn.
NHTSA complaint #11742464 — an unverified report by a vehicle owner.
STEERING
I was driving on the highway when my steering wheel pulled to the right and almos made me crash into the concrete retainer, i had to fully stop my van in the middle of the highway The steering wheel locks and pulls to the opposite side where you wanna turn i cant use my vehicle like this i seen that a lot of people are dealing with this problem and is not safe!
NHTSA complaint #11741049 — an unverified report by a vehicle owner.
STEERING
Intermittent failure of the electronic power steering
NHTSA complaint #11740200 — an unverified report by a vehicle owner.
STEERING
The vehicle's power steering does not work properly, especially at slow speeds and when attempting to back up. However, it has also failed while traveling on the interstate highway at high speeds. When you attempt to make a turn, the power steering feels like it is fighting you and wants to pull the vehicle back in the opposite direction. I took the vehicle in to be serviced, and they replaced the battery which removed previous warning messages. On two occasions, while traveling at slow speeds and making a turn into a shopping center parking lot, the vehicle resisted my attempt to make the turn such that had a car been coming out of the parking lot, rather than complete the turn, I would have run directly into the side of the other vehicle. While travelling on the interstate at 70 mph, I momentarily lost steering and had there been vehicles behind or beside me at the time, I believe it would have resulted in an accident. Fortunately, the cruise control simultaneously shut off.
NHTSA complaint #11739818 — an unverified report by a vehicle owner.
STEERING
The vehicle experienced a loss or severe reduction of power steering assist. The steering became very difficult to turn, creating a safety concern while operating or maneuvering the vehicle. The issue appears to involve the electric power steering system, steering rack/rack-and-pinion, and/or related electrical harness or connector. The problem occurred on or about 05/21/2026 at approximately 49000 miles.While driving. The vehicle was inspected by dealer, The diagnosis was harness/connector issue, corrosion/water intrusion, power steering module connector issue. The repair estimate/repair involved $4800. I am concerned this may be related to NHTSA investigation PE26002 involving 2022–2023 Ram ProMaster power steering assist failure and possible water intrusion into the power steering module connector.
NHTSA complaint #11739513 — an unverified report by a vehicle owner.
STEERING
Steering system failed while driving. Mechanic reported corrosion in wiring caused multiple failures in steering system and will cost $4800 to repair.
NHTSA complaint #11732476 — an unverified report by a vehicle owner.
STEERING
Power Steering will stop working at different times
NHTSA complaint #11730544 — an unverified report by a vehicle owner.
STEERING
The contact owns a 2023 Ram Promaster 2500. The contact stated that while driving at an undisclosed speed, the steering wheel was shaking abnormally. The Forward Collision Avoidance warning light was illuminated. Additionally, the contact stated that the failure had occurred while driving over a speed bump or while turning the steering wheel. The vehicle was taken to an independent mechanic, where it was diagnosed with EPS control module connector failure. The contact was informed that the EPS control module connector needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but provided no assistance. The contact stated that the failure was a known failure with the vehicle. The manufacturer was not made aware of the failure. The failure mileage was approximately 88,000.
NHTSA complaint #11727266 — an unverified report by a vehicle owner.
STEERING
The electronic power steering system randomly cuts out. While turning on the on ramp, speeding up to get up to highway speeds the power steering randomly cuts out when hitting small bumps. This caused the van to almost drive into the wall going 40+ mph. I had to use 2 hands an a lot of force to correct the steering. This is especially scary because I regularly drive on snowy roads on i70 in the winter. On a slick surface this would cause me to loose control of the van with no way to correct it. The problem has not been confirmed by a dealer. The vehicle has not been inspected by the manufacturer/police/insurance. There were no warning signs.
NHTSA complaint #11725819 — an unverified report by a vehicle owner.
STEERING
On 3/13/26 we were driving to a location to make a delivery when the steering locked up causing loss of control, the driver was able to correct the van and was able to limp it back to our location, we contacted our dealer Bob Johnson Chrysler in Avon NY where we just dropped it off today 3/17/26 , He stated that he hadn't heard of any issues with that vehicle, but I looked up the cause and saw that there has been a ongoing problem, luckily our driver was going slow enough to be able to gain control before he crashed. this van was purchased new from this dealer in November of 2022 and only has 13500 miles on it. The dealer hasn't looked at it yet but said its out of warranty and probably wont be covered
NHTSA complaint #11724943 — an unverified report by a vehicle owner.
STEERING
Steering wheel hard to turn. Not able to react quickly. Confirmed by independent service center that the rack and pinion is faulty. Not inspected by anyone else, and no warning lamps illuminated. Independent repair shop is going to replace rack and pinion.
NHTSA complaint #11723885 — an unverified report by a vehicle owner.
STEERING
Moisture in the air has corroded the wiring harness and connections to the Rack and Pinion causing the power steering to freak out and jerk the sheen all over the place and then cut out while driving.
NHTSA complaint #11722004 — an unverified report by a vehicle owner.
STEERING
Without any warning my steering wheel locked up and started jerking resulting in lack of steering and drivability. I was backing out of my driveway and started to turn onto the street when this happened. This could have been very dangerous if I had been driving on regular roads. The van is currently parked on the street and available for inspection as I was able to gently maneuver it to a safe spot. This has been looked at by a mobile mechanic who put an OBD2 scanner on it and couldn't bring up any codes. It has not been taken to a shop at this point. The dealer said over the phone that this is not a powertrain warranty because it is not engine or transmission. It has not been inspected by the manufacturer, police, insurance. There were warning lights on the panel when this happened but they didn't stay on. Checking the internet for answers I discovered that a power connection to the rack for power steering was getting corroded from not being sealed properly and water was entering the connection. Today I removed the black battery cable and checked on the connector to the rack myself and discovered the same issue many people are having. below is a photo from today January 9, 2026. The connector looks corroded and burnt. Why is this not a recall? This is not safe.
NHTSA complaint #11709820 — an unverified report by a vehicle owner.
STEERING
Power steering failure and tech said it was corrosion of wire harness and not considered a mechanical failure. Water had entered the power steering rack and harness. Pump and rack need to be replaced as well. Driving on highway and power steering gave out without warning. Had to pull to the side of the road. Safety at risk.
NHTSA complaint #11704215 — an unverified report by a vehicle owner.
STEERING
The contact owns a 2023 Ram Promaster 3500. The contact stated that while the vehicle was parked, while attempting to start the vehicle, the power steering and several other unknown warning lights illuminated. In addition, the contact stated that the steering wheel failed to turn in the intended direction. The contact stated that the day prior, the contact was aware of some unusual steering issues; however, the power steering feature was operational. The vehicle was taken to the dealer, where it was diagnosed with water intrusion in the wiring harness. The contact was informed that the two wiring harnesses needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.
NHTSA complaint #11696367 — an unverified report by a vehicle owner.
STEERING
Initial Diagnosis: We had the vehicle towed to a dealership for repair after losing steering while driving. The dealer's service department informed us that the issue was caused by water and corrosion in the electric power steering rack. They also indicated that this is a known issue, suggesting that the wiring harness seals are failing and allowing water to damage the system. Video the dealership sent us of the issue can be seen at [XXX] Repair Timeline: On July 30, 2025 I was informed that the replacement part for the steering rack was on backorder for approximately 45 days. After waiting 56 days, I contacted the dealer again on September 25. They informed me that they were unable to get the part. The dealer stated they could not locate the part even after contacting other dealerships, suggesting a widespread shortage. The reason given was a high volume of similar repairs. Requested Action: I am reporting this to the NHTSA because the sudden loss of steering is a severe safety defect. The widespread parts shortage suggests this is a common failure. The manufacturer needs to address this issue and provide a remedy to prevent accidents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11689635 — an unverified report by a vehicle owner.
STEERING
The contact owns a 2023 Ram ProMaster 1500 used as a company vehicle. The contact stated that on various occasions, employees reported that while driving at various speeds, the power steering remained intermittently disabled. There was no warning light illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the failure was not duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.
NHTSA complaint #11686405 — an unverified report by a vehicle owner.