37 of the 138 complaints about the 2021 Toyota RAV4 Prime are about the electrical system — 27% of everything reported for this model year.
37
Complaints
1
Crashes
1
Fires
1
Injuries
Filed with NHTSA, in their own words.
ELECTRICAL SYSTEM
Observed arcing noises and strong electrical fire smell upon plugging in L2 EVSE charging cable. MIL lit, Hybrid Vehicle Charging System codes active; vehicle refused to charge afterwards. Self-diagnosed and repaired defective 6.6 kW onboard charger. See pics of clear arcing damage withing charging unit - possible fire risk.
NHTSA complaint #11742590 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The vehicle generated an error message "Plug In Charging System Malfunction" warning on the dash. The remedy is a Toyota T-SB-0021-21 which requires a software upgrade to fix the air fan sensor reading to the charging unit. This is only considered part of the 60 month/60,000 mile power train warranty despite it being part of the battery charging system which has a 150,000 mile warranty. It is also presumably caused by a software error Toyota has made. They should fix this at no cost to the customer, instead I was charged $215 plus tax.
NHTSA complaint #11734723 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
I was driving along an expressway on a rainy night. The plug-in hybrid car was operating on battery power. Suddenly the motor went dead and it slowed to a stop. This was very dangerous because the expressway traffic had to swerve around me. I may have seen a hybrid system malfunction warning on the display, but I was so distraught that I didn't think to take a photo. After about 5 minutes, I was able to start the car and drive away. The Toyota dealer examined the car later and could find nothing wrong.
NHTSA complaint #11618481 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The manufacturer issued a recall 10 months ago warning of an electrical charging system issue. They still do not have replacement part available for dealers to repair/replace this. We paid $50,000 for a plug in vehicle that could potentially overheat and catch fire inside our garage. The manufacturer has not provided a repair in a reasonable amount of time.
NHTSA complaint #11588041 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
RE: RECALL # 23TA07 for 201 Toyota Rav Prime. An interim recall notice was issued a year ago stating "We are currently preparing a remedy. We will notify you again when remedy is available." Toyota Corporate has no information when this recall will be addressed. I paid over $5000 to get a plug- in hybrid and now cannot use the plug- in feature when temperature is below 40 degrees in the winter. The car is useless as designed.
NHTSA complaint #11584903 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11584904 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
RE: RECALL # 23TA07 for 2021 Toyota Rav Prime. An interim recall notice was issued a year ago stating "We are currently preparing a remedy. We will notify you again when remedy is available." Initially Toyota claimed it would be remedied by 4th quarter 2023. Now Toyota Corporate has no information when this recall will be addressed. I paid an additional cost of $5000 over the cost of a regular hybrid to get a plug- in hybrid and now cannot use the plug- in feature when temperature is below 40 degrees in the winter. The car is useless as designed.
NHTSA complaint #11584911 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The manufacturer has not corrected the recall in 10 months
NHTSA complaint #11584962 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11580601 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Toyota dealerships stated that there is no fix for recalled issue and not to charge the vehicle with the charger and to park it outside my home due to a Potential fire concern We are going on almost a year on this recall and there is still no fix. Recall Code: 23TB07.
NHTSA complaint #11578192 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11574671 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
A recall on this vehicle has not been addressed since it came out in July 2023
NHTSA complaint #11573512 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11572172 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Manufacturer has failed to resolve a safety recall issued in July 2023 where defective parts will cause the charging system to burst into flames
NHTSA complaint #11571074 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Intermittent issues with the power rear tail gate failing to open. The car will emit a loud beep and the door will stop operating. The dealer claims that there’s no issue even after being shown a video of the issue
NHTSA complaint #11571080 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11569207 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11568615 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11567580 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
RECALL HAS NOT BEEN TAKEN CARE OF IN A TIMELY MANNER. CAR MIGHT LIGHT ON FIRE! VERY UNSAFE!
NHTSA complaint #11564618 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11563408 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11562388 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11559473 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Toyota issued a recall in July 2023 stating the the DC-DC conversion system may have been damaged in manufacture, potentially causing a short, and possibly leading to a fire if charged at less than 41 degrees. Toyota indicated that a fix would be available in the 4th quarter of 2023. We are nearing the end of the 4th quarter and fix is still not available. Living in upstate New York, nighttime temperatures frequently are less than 41 degrees. As a result I am reluctant to charge overnight. This defeats the purpose of a plug-in hybrid, resulting in higher fuel costs and excess vehicle pollution, not to mention additional anxiety due to potential fire! This is an unreasonable period of time to wait for such a potentially serious defect.
NHTSA complaint #11559489 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Toyota issued a recall in July 2023 for risk of fire, charging the vehicle below 41 degrees ambient temperature. It has been 5 months to remedy the situation. Over 40,000 vehicles are affected. In Western New York we are experiencing colder temperatures, making it impossible to charge without a risk of fire. I am now having to purchase gas at an higher cost, instead of home charging. My multiple calls to Toyota corporate have not given me a timeline for a solution. If I want to trade my vehicle, I will get a greatly reduced value due to the open active recall.
NHTSA complaint #11558059 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was unavailable.
NHTSA complaint #11557741 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11557334 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Am I supposed to wait for an accident or a fire? This vehicle seems unsafe for my family. This needs your immediate attention.
NHTSA complaint #11555858 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
There’s a recall on my vehicle which Toyota has not remedied in a timely manner which may cause a potential fire. It is stated that the expected remedy to this recall would be replacing the dc-dc converter. I worry every day driving and charging this car about the potential fire risk and I’m having anxiety over this. This recall can put myself and others at risk. We are already in the fourth quarter of 2023 and yet nothing has been resolved. I am paying top dollar for this car and it’s defected.
NHTSA complaint #11553515 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
I received the recall letter (23TB07) 7/12/2023 stating that my RAV4 had potential to start on fire. I have called several times and been told that on this date (11/2/2023), almost 5 months later, there is still no remedy and that there is no projected date for remedy.
NHTSA complaint #11553255 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
When driving over small bumps while slowing down will cause the rear brakes to lock
NHTSA complaint #11551856 — an unverified report by a vehicle owner.