2023 Toyota RAV4 Prime other reported problems

UNKNOWN OR OTHER

In regards to recal 25TA08/25TB08, Toyota has yet to release a fix for the very critical digital instrument cluster going blank forever. I got a notice in the mail that they had a software update for me but when I was able to schedule an appointment with the dealer, the dealer advised that within 10 days of Toyota releasing the “fix” they rescinded/repealed the “fix”. So by the time I got the letter giving me hope that my car would live, I realistically had 2 days to get it in to get updated with a fix that probably wouldn’t have worked. With such a critical part/software issue, I feel Toyota is massively dragging their feet and I am driving a ticking time bomb and possibly having this car become unsafe to drive and potentially useless all together.

NHTSA complaint #11732146 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Sunroof shattered (exploded) with a boom sound or gunshot when driving on highway.

NHTSA complaint #11730028 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The instrument cluster (combination meter) failed completely and without warning, going entirely blank. This eliminated all speedometer, warning light, and indicator functionality. The failure began occurring intermittently before becoming persistent. No warning lamps or messages preceded the failure — the cluster simply went dark. The loss of speedometer functionality made the vehicle unsafe to operate, as the driver had no means of monitoring vehicle speed. The loss of all warning indicators eliminated visibility into any safety-critical vehicle alerts that may have been active during the failure periods. The problem was confirmed by the dealership and is the subject of Safety Recall 25TA08 (Combination Meter May Go Blank). The vehicle was brought to a Toyota dealership where the recall was documented and the repair was eventually completed. The replacement part required VIN-specific production and programming by Toyota, resulting in an extended out-of-service period of nearly two months at the dealership, and approximately five months from the first occurrence of the failure. During the out-of-service period, the vehicle could not pass state inspection and was legally inoperable. The component has been replaced and is no longer available for inspection.

NHTSA complaint #11728677 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The 12.3 inch display of the instrument panel, where the speedometer and malfunction indicator lights are shown, goes blank when I turn ON the engine. It remained blank even when I drive. It is NOT safe to drive as I will not know which part is malfunctioning. The dealer has confirmed that it is a known issue. There were NO warning lamps, messages or other symptoms of the problem prior to the failure I took the car to the Toyota Dealer in Fremont, CA in October 2025. Till today ( March 29th 2026 ) the issue has NOT been repaired yet. The dealer has mentioned that they have NOT received any Fix for this issue from the Toyota Manufacturer.

NHTSA complaint #11727862 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

13.2 inch console display went blank on 9/15/25; remedy not available for over 6 months now; they still do not have a definite schedule to give me; toyota says to wait for another letter that should have been sent out months ago. Not sure if litigation is appropriate for this case.

NHTSA complaint #11726853 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The instrument panel has gone black since approximately January 23, 2026 other than a recall notice there has been no messages or anything on the vehicle. The dealer has tried to order a new dash three times and each time Toyota has canceled it because it is a recall issue however this has been going on 39 days so far.

NHTSA complaint #11722312 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The head unit glitches and cycles frequently. It is a distraction and when used for navigation, the different or continuous glitch increases accident risks

NHTSA complaint #11719641 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

There is an active recall on this car with no available remedy. Upon starting the car, the instrument panel/instrument cluster screen remains completely black and doesn't turn on. This means there is no way to see: (a) speedometer, (b) odometer, (c) tire pressure, (d) available fuel range, (e) available EV range, (f) check engine lights or other emergency alerts, (g) lane assist, (h) drive menu settings, (i) temperature outside, (j) what gear the car is in, (k) whether the car is in EV mode or HV mode, (l) average fuel economy, (m) whether the parking break is engaged, (n) whether all seatbelts are fastened, (o) whether any doors or trunk is open, (p) battery status, and (q) oil status. To be clear, Toyota is well aware of this issue and has sent out the recall notice. Upon taking my car to the dealership, they confirmed that this is the active recall issue and there is no available remedy. If the instrument panel has not yet gone blank, there is a software update that can be given; however, if the instrument panel HAS ALREADY gone blank, there is ABSOLUTELY NOTHING THAT CAN BE DONE TO REMEDY THIS. The dealership would not release my car to me as it is not drivable. The recall has been active since SEPTEMBER 11, 2025 and there is no remedy available FIVE months later.

NHTSA complaint #11717841 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My premium plug-in hybrid SUV (RAV4 Prime XSE) has been continuously grounded at my local authorized Toyota Service Center since December 29, 2025, due to Safety Recall 25TA08 (NHTSA Campaign 25V-595). The 12.3-inch digital instrument panel in my vehicle had failed completely, removing access to the speedometer, system warnings, tire pressure alerts, and other critical information, which poses a severe risk of crash or injury. As of today February 5th, 2026, my vehicle has been out of service for over 37 consecutive days with no available remedy or estimated repair date. This constitutes an unreasonable delay in repair and a failure by the manufacturer to remedy a safety defect in a timely manner as required by the National Traffic and Motor Vehicle Safety Act (49 U.S.C. § 30120), to my best understanding. This grounding has created a severe family hardship primarily because this is our only vehicle. We are a family of three, including a [XXX] toddler with daily transportation needs. Toyota’s attempts to mitigate our hardship have been substandard: (1) Initially, I was provided an economy SUV (Corolla Cross) which I was forced to return on January 16th because the dealership allowed the temporary registration to expire; (2) I was then downgraded to an economy sedan (Corolla) which was unfit for local winter conditions (snow and ice) and failed to meet the safety and transportation needs of my toddler; and (3) Only on February 5th was I offered a gas-powered RAV4. Despite owning a premium plug-in hybrid, I have now been forced to pay unfairly for gasoline for 37+ days due to Toyota's inaction. Because my vehicle is unsafe to drive and the manufacturer cannot provide a timely fix, I am formally requesting a prompt manufacturer action in the form of a prompt repair or a fair repurchase (buyback) to resolve this ongoing safety and financial burden. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11715889 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My 2023 Toyota RAV4 Prime is currently subject to an active safety recall. I brought the vehicle to my Toyota dealership on 12/20/25 to have the recall addressed, but I was informed that Toyota does not yet have an available fix or remedy. As of January 28, 2026, there still is not fix or remedy. As a result, my vehicle has been sitting at the dealership for an extended period of time with no estimated completion date. Toyota has provided a rental vehicle, which I appreciate, however there is still no clear timeline for when my own vehicle will be repaired and returned. I am filing this complaint because I was told there should be a fix/remedy for this recall and the recall remedy delay has effectively taken my vehicle out of service indefinitely. Owners should not be left without their vehicles for unknown periods while manufacturers work on recall solutions. I respectfully request that NHTSA review this situation, as the lack of an available remedy and open-ended repair timeline is creating hardship and uncertainty for affected owners.

NHTSA complaint #11715074 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

The dashboard screen (which shows all data, including speed, gas, charge, etc) has been completely blank/black regularly and will stay that way for days. There is no way to know how fast we are going, how much charge the car has, if there are engine issues, etc. This has been happening for a few months now. The car has not yet been to the dealer to be seen but will be soon. I found many reports of this same thing in the same models and years on reddit and other places on the internet.

NHTSA complaint #11712674 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Multimeter display (with speedometer, fuel gauge, warning lights) does not come on.

NHTSA complaint #11705335 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

I was pulling slowly into my driveway and suddenly the car began accelerating on it's own. I braked and it would not stop. I ended up running into my electronic gate and hitting the side of my neighbor's house. Safety was put at risk because I could have hit a person or moving car had this not happened in my driveway. I could have caused more substantial damage to my neighbor's house. I will report this to the dealership and have it inspected. There were no warning lamps or messages or warning symptoms.

NHTSA complaint #11632312 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

A Toyota advertisement for an optional subscription service, called Drive connect, takes over the display randomly, including when I am using the display for directions with GPS. There have been many instances where I have been using the display for directions, when this banner takes over the screen, and I have to abruptly reach over and turn it off so that I can continue following the directions. I have missed turnoffs because of this. And I do not think that it is safe to have to reach over suddenly to switch the display back to GPS again. I don't see any reason why the driver should not have a choice when it comes to the displays default behavior, especially when following directions on maps with GPS

NHTSA complaint #11622380 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Glass sunroof exploded at 65 mph in the highway.

NHTSA complaint #11560697 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Distracting connected services spam. When the car is turned on, the center console displays a "safe driver" warning, then after a number of seconds, a message instructing driver to sign up for connected services for navigation appears and won't display a default screen or last screen displayed until driver selects another display option. I was never on the navigation menu, nor do intend to ever use the navigation menu, and yet the solicitation appears. This is not only annoying, but distracts the driver from other information that the driver intends to see on the center console. If Toyota motor sales wants to not allow navigation except for subscriptions, it should be limited to when a driver presses the navigation button, but not distract the driver by spamming when the center console should be displaying whatever the driver has selected and forcing the driver to "cancel" by finding the button on the center console to what was originally displayed when the car was turned off or a default screen of user choice.

NHTSA complaint #11552598 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Sliding sun roof glass explosion while driving. Glass is clearly projected to the exterior of vehicle and not due to stone/rock hit. No overpass or vehicles in front of driver at the time. No other damage to vehicle. Serious injury could occur when glass falls into the passenger compartment of the vehicle cutting or blinding the driver. The Dealer/Certified Toyota service center replaced the glass under warranty after inspecting the broken sun roof glass.

NHTSA complaint #11516061 — an unverified report by a vehicle owner.