Infotainment center will randomly go into "component protection" mode, and the center console will become stuck in a loop of rebooting. While component protection is active, the following systems become unavailable: Backup camera, radio, climate controls, advanced driver assist systems, park assist system, drive mode button, cruise control Situations that have occurred to me personally: Climate control fan becomes stuck on high, radio stops functioning, radio power button does not respond, parking menu button does not respond, car drive mode button does not respond, advanced driver sensor assist button does not respond, climate control button does not respond. Attempt to resolve this issue through Volkswagen certified technicians 6+ times.
NHTSA complaint #11583431 — an unverified report by a vehicle owner.
Manteca, CA
LANE DEPARTURE: ASSIST
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem. I also drive my car quite often since it’s the car I use to commute to work and it is 70 miles each way (140 miles round trip) so there is no warranty anymore as I have exceeded mileage so they will not repair. This is a huge safety concern and very known issue with this model car.
NHTSA complaint #11576559 — an unverified report by a vehicle owner.
Kissimmee, FL
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Emergency SOS and Travel Assist will intermittently fault out sending a loud chime in the cabin warning me that said assist devices aren’t available. Sometimes the chimes will go off for minutes on end and be completely random. This persistent chime is distracting and also frightening as I think I’m about to get into an accident. Further, with the persistent chime, it will make the driver immune to the noise which could be dangerous if there actually is an emergency. Took the the VW dealership multiple times and they can’t figure out the issue. They’re going to try replacing the steering wheel to see if that rectifies the issue.
NHTSA complaint #11569833 — an unverified report by a vehicle owner.
Emergency SOS and Travel Assist will intermittently fault out sending a loud chime in the cabin warning me that said assist devices aren’t available. Sometimes the chimes will go off for minutes on end and be completely random. This persistent chime is distracting and also frightening as I think I’m about to get into an accident. Further, with the persistent chime, it will make the driver immune to the noise which could be dangerous if there actually is an emergency. Took the the VW dealership multiple times and they can’t figure out the issue. They’re going to try replacing the steering wheel to see if that rectifies the issue.
NHTSA complaint #11569833 — an unverified report by a vehicle owner.
Kissimmee, FL
LANE DEPARTURE: WARNING
Emergency SOS and Travel Assist will intermittently fault out sending a loud chime in the cabin warning me that said assist devices aren’t available. Sometimes the chimes will go off for minutes on end and be completely random. This persistent chime is distracting and also frightening as I think I’m about to get into an accident. Further, with the persistent chime, it will make the driver immune to the noise which could be dangerous if there actually is an emergency. Took the the VW dealership multiple times and they can’t figure out the issue. They’re going to try replacing the steering wheel to see if that rectifies the issue.
NHTSA complaint #11569833 — an unverified report by a vehicle owner.
Delmar, NY
LANE DEPARTURE: ASSIST
Travel Assist is disabled which includes Adaptive Cruise Control and Lane Keep Assist. The warning lights flash on and off, sometimes multiple times a second, sounding a loud beeping each time. It is triggered at engine start and persists through all speeds. I have experienced it 0-70 mph. The flashing lights and associated rapid beeping indicating the failure is extremely distracting while driving. Warning lights and warning sounds are designed to alert the driver to a potential safety issue so ignoring the lights and sounds is dangerous in the event it is a different caution/warning. However, also not ignoring it is dangerous because of the frequency of the warnings which causes the driver to look away from the road. After speaking with the maintenance department at my VW dealership, they indicated that this is a widely known problem that is remedied only with the replacement of the steering wheel. There are several other sensors that are triggered by the same issue I was told by the maintenance department. They are uncertain at this time if it impacts the airbag system which is another potential safety concern. The steering wheel can only be ordered after inspection by the maintenance department and there is shortage and/or back order of the part to fix the problem
NHTSA complaint #11569645 — an unverified report by a vehicle owner.
College Station, TX
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
All VW models of this model year suffer from this problem, as evidenced on many forum posts while researching this issue. The problem is that any time you turn the steering wheel even slightly, all safety features of the vehicle fail and notices of their failure are promptly displayed on the screen. My example has had this issue since the day I leased it and after 18 months of leasing the problem remains unresolved. VW states there is a part shortage, but I have two different dealerships trying to get me a new steering wheel and neither one has reported receipt of a replacement wheel. This is a SAFETY FEATURE. The vehicle is UNSAFE TO DRIVE. This impacts ALL VOLKSWAGEN AMERICA VEHICLES. VW should be forced to halt the sale of all vehicles until this problem is RESOLVED.
NHTSA complaint #11564485 — an unverified report by a vehicle owner.
College Station, TX
LANE DEPARTURE: ASSIST
All VW models of this model year suffer from this problem, as evidenced on many forum posts while researching this issue. The problem is that any time you turn the steering wheel even slightly, all safety features of the vehicle fail and notices of their failure are promptly displayed on the screen. My example has had this issue since the day I leased it and after 18 months of leasing the problem remains unresolved. VW states there is a part shortage, but I have two different dealerships trying to get me a new steering wheel and neither one has reported receipt of a replacement wheel. This is a SAFETY FEATURE. The vehicle is UNSAFE TO DRIVE. This impacts ALL VOLKSWAGEN AMERICA VEHICLES. VW should be forced to halt the sale of all vehicles until this problem is RESOLVED.
NHTSA complaint #11564485 — an unverified report by a vehicle owner.
College Station, TX
LANE DEPARTURE: BLIND SPOT DETECTION
All VW models of this model year suffer from this problem, as evidenced on many forum posts while researching this issue. The problem is that any time you turn the steering wheel even slightly, all safety features of the vehicle fail and notices of their failure are promptly displayed on the screen. My example has had this issue since the day I leased it and after 18 months of leasing the problem remains unresolved. VW states there is a part shortage, but I have two different dealerships trying to get me a new steering wheel and neither one has reported receipt of a replacement wheel. This is a SAFETY FEATURE. The vehicle is UNSAFE TO DRIVE. This impacts ALL VOLKSWAGEN AMERICA VEHICLES. VW should be forced to halt the sale of all vehicles until this problem is RESOLVED.
NHTSA complaint #11564485 — an unverified report by a vehicle owner.
Bethesda, MD
BACK OVER PREVENTION: WARNINGS
My 2022 VW GTI recently experienced a malfunction where the Parking Assist feature did not function. This feature appears to encompass the Rear Back-up Camera, Rear Parking Sensors, and Parking Collision Warning system. This failure coincided with the HVAC system control system portion of the infotainment system not booting up. A video can be seen here: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11562643 — an unverified report by a vehicle owner.
Justice, IL
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I have errors popping up on my dashboard. It says “travel assist is currently not available “ or “emergency assist is currently not available “ . This does not happen every time I drive the vehicle but it happens quite frequently. When it happens It flashes and beeps constantly for a couple of minutes or even longer. Sometimes it beeps during the whole 30+ minutes trip. There is no way to turn it off. This is not just an annoyance but also a safety concern because it’s distracting. I brought my car to the dealership in September and after a couple of days they said that they’re not able to reproduce the problem. The problem still exists
NHTSA complaint #11550737 — an unverified report by a vehicle owner.
Justice, IL
LANE DEPARTURE: ASSIST
I have errors popping up on my dashboard. It says “travel assist is currently not available “ or “emergency assist is currently not available “ . This does not happen every time I drive the vehicle but it happens quite frequently. When it happens It flashes and beeps constantly for a couple of minutes or even longer. Sometimes it beeps during the whole 30+ minutes trip. There is no way to turn it off. This is not just an annoyance but also a safety concern because it’s distracting. I brought my car to the dealership in September and after a couple of days they said that they’re not able to reproduce the problem. The problem still exists
NHTSA complaint #11550737 — an unverified report by a vehicle owner.
Chicago, IL
FORWARD COLLISION AVOIDANCE: WARNINGS
“Travel assist” warning comes on frequently. System activates and deactivates multiple times even in short driving trips. System is responsible for lane departure, collision avoidance, adaptive cruise control etc. Can deactivate and reactivate without any known cause multiple times within even 1 minute. Was told by my dealer that it’s “normal” because it’s “high tech”
NHTSA complaint #11532056 — an unverified report by a vehicle owner.
Chicago, IL
LANE DEPARTURE: WARNING
“Travel assist” warning comes on frequently. System activates and deactivates multiple times even in short driving trips. System is responsible for lane departure, collision avoidance, adaptive cruise control etc. Can deactivate and reactivate without any known cause multiple times within even 1 minute. Was told by my dealer that it’s “normal” because it’s “high tech”
NHTSA complaint #11532056 — an unverified report by a vehicle owner.
Chicago, IL
LANE DEPARTURE: ASSIST
“Travel assist” warning comes on frequently. System activates and deactivates multiple times even in short driving trips. System is responsible for lane departure, collision avoidance, adaptive cruise control etc. Can deactivate and reactivate without any known cause multiple times within even 1 minute. Was told by my dealer that it’s “normal” because it’s “high tech”
NHTSA complaint #11532056 — an unverified report by a vehicle owner.
While driving suddenly falsely detects obstructions and auto brakes , the acc system entirely turns on and off while driving , same with forward collision and lane keep assist. The dangers I’m having of auto braking on false obstructions is unfit for driving daily and is causing a road hazard as it almost has made me have accidents.
NHTSA complaint #11531206 — an unverified report by a vehicle owner.
The rear backup camera freezes intermittently. Intermittently the error codes flash that the VW intelligent drive safety features are not available. Car has emergency breaking has activated on an open road on two occasions with rapid slow down. Dealer examined the vehicle and found fault possibly in the touch controls of the steering wheel and the wheel must be replaced. Replacements are available and no eta. This started in January.
NHTSA complaint #11528377 — an unverified report by a vehicle owner.
Macungie, PA
LANE DEPARTURE: WARNING
The rear backup camera freezes intermittently. Intermittently the error codes flash that the VW intelligent drive safety features are not available. Car has emergency breaking has activated on an open road on two occasions with rapid slow down. Dealer examined the vehicle and found fault possibly in the touch controls of the steering wheel and the wheel must be replaced. Replacements are available and no eta. This started in January.
NHTSA complaint #11528377 — an unverified report by a vehicle owner.
Macungie, PA
FORWARD COLLISION AVOIDANCE: WARNINGS
The rear backup camera freezes intermittently. Intermittently the error codes flash that the VW intelligent drive safety features are not available. Car has emergency breaking has activated on an open road on two occasions with rapid slow down. Dealer examined the vehicle and found fault possibly in the touch controls of the steering wheel and the wheel must be replaced. Replacements are available and no eta. This started in January.
NHTSA complaint #11528377 — an unverified report by a vehicle owner.
Fairborn, OH
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My GTI currently needs a new steering wheel per my dealership. However VW is unable to provide any new steering wheels or get me into a safe car. My car started having an issue around 2 months ago where I will get random cruise control, emergency braking and other safety related system errors. When this happens, it dings, disables anll buttons on the steering wheel and abruptly shuts off all safety features, including cruise control if it’s active. This poses a safety risk that could potentially cause accidents or worse. There are currently 8 GTIs waiting for a new steering wheel at my dealership, with more across the country at other dealerships waiting for a steering wheel.
NHTSA complaint #11526043 — an unverified report by a vehicle owner.
My GTI currently needs a new steering wheel per my dealership. However VW is unable to provide any new steering wheels or get me into a safe car. My car started having an issue around 2 months ago where I will get random cruise control, emergency braking and other safety related system errors. When this happens, it dings, disables anll buttons on the steering wheel and abruptly shuts off all safety features, including cruise control if it’s active. This poses a safety risk that could potentially cause accidents or worse. There are currently 8 GTIs waiting for a new steering wheel at my dealership, with more across the country at other dealerships waiting for a steering wheel.
NHTSA complaint #11526043 — an unverified report by a vehicle owner.
Tunnel Hill, GA
BACK OVER PREVENTION
The contact owns a 2022 Volkswagen Golf GTI. The contact received notification of NHTSA Campaign Number: 22V823000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11515560 — an unverified report by a vehicle owner.
Scottsdale, AZ
FORWARD COLLISION AVOIDANCE: WARNINGS
Travel Assist (ACC)light and emergency braking systems are turning off and on repeatedly and intermittently. This happened 5 or 6 times on my 15-minute drive to work a few weeks back. I heavily rely on these safety systems so the vehicle is much more unsafe when those systems are inactive, not to mention the annoyance or dinging when the system deactivates which takes my focus off the road. The vehicle has not been inspected by the dealer or independent service as of yet but I intend to do so with the dealer. The yellow system warning lamps are lit when these systems are inactive.
NHTSA complaint #11505817 — an unverified report by a vehicle owner.
Travel Assist (ACC)light and emergency braking systems are turning off and on repeatedly and intermittently. This happened 5 or 6 times on my 15-minute drive to work a few weeks back. I heavily rely on these safety systems so the vehicle is much more unsafe when those systems are inactive, not to mention the annoyance or dinging when the system deactivates which takes my focus off the road. The vehicle has not been inspected by the dealer or independent service as of yet but I intend to do so with the dealer. The yellow system warning lamps are lit when these systems are inactive.
NHTSA complaint #11505817 — an unverified report by a vehicle owner.
Scottsdale, AZ
LANE DEPARTURE: WARNING
Travel Assist (ACC)light and emergency braking systems are turning off and on repeatedly and intermittently. This happened 5 or 6 times on my 15-minute drive to work a few weeks back. I heavily rely on these safety systems so the vehicle is much more unsafe when those systems are inactive, not to mention the annoyance or dinging when the system deactivates which takes my focus off the road. The vehicle has not been inspected by the dealer or independent service as of yet but I intend to do so with the dealer. The yellow system warning lamps are lit when these systems are inactive.
NHTSA complaint #11505817 — an unverified report by a vehicle owner.
Salinas, CA
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Travel assist (ACC)light pops up for any reason, that scares you at the beginning because when you are driving you think is something big and could be if you are driving and crash for put attention to the warning light. I tried to desactivate but the function says is unavailable, I did my homework to investigate a little bit more and there’s more cars like mine doing the same thing. The light goes away for days or hours but later come up again.
NHTSA complaint #11499514 — an unverified report by a vehicle owner.
Medford, NY
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Electronic issues with the infotainment screen that have caused the backup camera to fail to work on multiple occasions. The parking sensors also don't always work properly.
NHTSA complaint #11498961 — an unverified report by a vehicle owner.
Fairborn, OH
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The car constantly says the travel and emergency assist do not work. It’s constantly dinging. I bought the car with the expectation of having these safety features. Many if not all of these generation of GTI have this issue and VW has no fix.
NHTSA complaint #11498919 — an unverified report by a vehicle owner.
Fairborn, OH
FORWARD COLLISION AVOIDANCE: WARNINGS
The car constantly says the travel and emergency assist do not work. It’s constantly dinging. I bought the car with the expectation of having these safety features. Many if not all of these generation of GTI have this issue and VW has no fix.
NHTSA complaint #11498919 — an unverified report by a vehicle owner.
Annandale, VA
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Quite often various warnings show on the screen and following features - Maneuver braking function currently not available - Rear Traffic Alert is currently not available - Error: Park Distance Control
NHTSA complaint #11496377 — an unverified report by a vehicle owner.