41 of the 302 complaints about the 2011 Volkswagen Routan are about the fuel system — 14% of everything reported for this model year. Half of the failures with a mileage on record happened before 72,750 miles.
41
Complaints
1
Crashes
0
Fires
1
Injuries
Filed with NHTSA, in their own words.
FUEL/PROPULSION SYSTEM
Car has issues starting as if fuel pump isnt coming on... also vehicle shut down in middle of driving down highway would not restart
NHTSA complaint #11483423 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
THIS VEHICLE IS BASICALLY A CHRYSLER/DODGE WITH VW BRANDING, AND ONE OF THE KEYS IS EVEN A DODGE KEY. IT HAS THE SAME ISSUE WITH THE TIPM AND FUEL RELAY MODULE THAT WAS RECALLED ON THE 2011 CHRYSLER AND DODGE VANS. SEE FUEL PUMP RELAY RECALL NHTSA 14V-530. I'M ASKING THAT IT ALSO BE RECALLED FOR THE 2011 VW ROUTAN SINCE IT'S VERY DANGEROUS THAT MY CAR COULD STOP AT ANY MOMENT. I RECENTLY PURCHASED MY VAN FROM A USED CAR DEALER IN NEW JERSEY WHO NEGLECTED TO EVEN INFORM ME THAT THIS WAS A KNOWN ISSUE EVEN THOUGH I INFORMED THEM THAT I'D BE DRIVING THE CAR CROSS COUNTRY. WHEN I WAS IN GEORGIA THE CAR STARTED CRANKING, BUT WOULDN'T START AND IT HAS HAD THIS SAME INTERMITTENT ISSUE SINCE I ARRIVED IN FL. IT TOOK A WHILE FOR US TO FIGURE OUT WHAT WAS EVEN WRONG WITH IT BECAUSE WHEN THE AUTO SHOP RAN A DIAGNOSTIC, NO CODES WERE RETURNED. HOWEVER, WHEN THEY FINALLY GOT THE ISSUE TO OCCUR AGAIN, THEY FOUND THAT TAPPING ON THE FUEL RELAY MODULE IN THE TIPM WOULD ALLOW THE CAR TO START. THEY ADVISED TO TAKE IT TO CHRYSLER BECAUSE IT'S ACTUALLY A CHRYSLER VAN UNDER THE HOOD. WHEN I CALLED CHRYSLER, THEY TURNED ME AWAY BECAUSE THE VIN IS FOR A VW. WHEN I CALLED VW, THEY SAID NO RECALL EXISTED FOR THIS VAN EVEN THOUGH IT'S THE SAME ISSUE. SO, I'M ASKING THAT A RECALL ALSO BE DONE ON 2011 VW ROUTAN'S SINCE THEY ARE EXPERIENCING THE EXACT SAME DANGEROUS ISSUE CALLED OUT IN THE CHRYSLER RECALL. LASTLY, I EXPERIENCED THIS ISSUE BOTH WHILE THE CAR WAS STATIONARY AND WHILE IT WAS ON THE HIGHWAY.
NHTSA complaint #11344079 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
HARD START CAUSED BY FUEL PUMP NOT ENGAGING. ENGINE SHUTDOWN AT STOPLIGHTS. ISSUE WITH FUEL PUMP RELAY. FUEL PUMP RELAY IS FULLY INTEGRATED AND IS COSTLY TO REPLACE. VOLKSWAGEN DOES NOT SUPPORT THE VEHICLE AND CHRYLSTLER WHO MADE THE VEHICLE DOES NOT HAVE THE FIRMWARE TO CORRECT THE ISSUE.
NHTSA complaint #11340223 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
2011 VOLKSWAGEN ROUTAN ENGINE WILL UNEXPECTEDLY SHUT DOWN DURING NORMAL DRIVING CONDITIONS, RESULTING IN NO ENGINE POWER, NO POWER STEERING AND NO POWER BRAKES. THIS OCCURS AT ANY SPEED AND IN ANY DRIVING CONDITION FROM STATIONARY IDLING UP TO HIGHWAY SPEEDS. THIS HAS OCCURRED MULTIPLE TIMES WITH THIS VEHICLE.*DT*DT*DT*JB
NHTSA complaint #11301548 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE THE CONTACT'S SON WAS ATTEMPTING TO PULL THE VEHICLE INTO THE DRIVEWAY, IT SUDDENLY STALLED. THE VEHICLE WAS TOWED TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THERE WAS AN ELECTRICAL SHORTAGE ON THE FUEL PUMP. THE VEHICLE WAS REPAIRED. WHILE DRIVING APPROXIMATELY 35 MPH AND APPROACHING A STOP, THE VEHICLE STALLED AND FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN BACK TO THE CERTIFIED MECHANIC WHO DIAGNOSED THE SAME FAILURE. THE VEHICLE WAS CURRENTLY BEING REPAIRED. THE MANUFACTURER AND DEALER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #11281081 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
MY CHECK ENGINE LIGHT CAME ON SO I HAD THE CODE CHECKED IT INDICATED THAT O2 SENSORS NEEDED REPLACED THEN THE CODE INDICATED A CYLINDER 4 MISFIRE? IHAVE REPLACED THE IGNITION COIL PACK, CHECKED CYLINDER COMPRESSION, CHANGED SPARK PLUGS AND FUEL INJECTOR AND I STILL HAVE THE PO304 CODE ENGINE MISFIRE CYLINDER #4??? I AM SO FRUSTRATED WHAT ELSE COULD I BE MISSING TO CLEAR THIS CODE ISSUE?
NHTSA complaint #11221448 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 VOLKSWAGEN ROUTAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED IN THE MIDDLE OF THE STREET. THE CONTACT COULD NOT GUIDE THE VEHICLE TO THE SIDE OF THE ROAD AND HAD TO ACTIVATE THE HAZARD LIGHTS. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DRIVE HOME AFTER WAITING FIFTEEN MINUTES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP RELAY FAILED. THE CONTACT SPOKE WITH AN UNKNOWN VOLKSWAGEN DEALER AND WAS INFORMED THAT THERE WERE NO RECALLS FOR THE FAILURE AND THIS MODEL VEHICLE WAS CURRENTLY MADE FROM CHRYSLER. THE CONTACT WAS WAITING TO HEAR BACK FROM THE INDEPENDENT MECHANIC. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 30,000.
NHTSA complaint #11183914 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TIPM MODULE ISSUE. MY 2011 VW ROUTAN WAS BUILT BY CHRYSLER WITH THE SAME PARTS AS ANY OTHER CHRYSLER CAR AT THAT TIME. CHRYSLER ISSUED A RECALL FOR ALL VEHICLES MADE WITH THIS PARTICULAR PART AS IT IS A LIFE THREATENING ISSUE. MOST IMPORTANTLY THE CAR WILL STOP IN THE MIDDLE OF DRIVING! IMAGINE GOING DOWN THE FREEWAY DOING 70MPH WITH YOUR KIDS IN THE CAR AND THE CAR SHUTS OFF. BECAUSE THE CAR IS BRANDED AS A VW, CHRYSYLER REFUSES TO REPLACE THE RECALLED PART WHICH I WAS QUOTED AT $1300 FROM THE DEALERSHIP AND VW SAYS IT IS A CHRYSLER PART AND ISSUE. THIS THIN GRAY LINE IS COSTING PEOPLE THOUSANDS OF DOLLARS AND POSSIBLY EVEN LIVES. ALSO THE FUEL PUMP RUNS WITHOUT CAR TURNED ON. THIS IS A SAFETY ISSUE WHICH CAUSES THE FUEL PUMP TO RUN AND DRAIN THE BATTERY DEAD ALONG WITH OTHER SAFETY ISSUES LIKE CAR STOPPING DEAD. THIS CAR CANNOT RUN WITHOUT THE NEW TIPM AND THIS RECALL MUST BE HONORED BY VW. THEY ARE MAKING US PAY FOR A NEW MODULE. THERE ARE THOUSANDS OF THESE ROUTANS WITH THIS PROBLEM AND NO ONE IS LISTENING. SO I ALSO REPLACED FUEL PUMP AFTER ISSUES WITH ENGINE REFUSING TO TURN OVER. NEXT DAY AFTER REPAIR THE VEHICLE REFUSED TO START. SO I HAVE EXPLORED THE INTERNET REGARDING THIS ISSUE AND FIND MANY COMPLAINTS WITH THE NEED TO REPLACEMENT TIPM. THIS VAN HAS AN ENGINE BUILT BY CHRYSLER WHICH RECALLED ITS 2011 VANS TO REPLACE THIS DEVICE. PLEASE FORCE VW TO DO THE SAME! ITS TRULY ABSURD THAT VW WILL NOT CREATE A RECALL FOR THE TIPM AS CHRYSLER DID.
NHTSA complaint #11183238 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
MY 2011 VW ROUTAN, WILL HAVE A LOT OF TROUBLE STARTING UP, TOOK IT TO THE DEALERSHIP AND THE TIPM NEEDS TO BE REPLACE, WHICH IS A COMMON PROBLEM FOR THIS CAR,
NHTSA complaint #11151328 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
MY TIPM MODULES OF THE CAR IS CAUSING A LOTS OF PROBLEMS AND THAT HAS AFFECTED MY FUEL PUMP, BATTERY, AND STARTER.I HAVE TO REPLACE A NEW FUEL PUMP,A NEW BATTERY AND A NEW STARTER AND STILL THE SAME PROBLEM IS STILL PERSISTING.
NHTSA complaint #11150748 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
FUEL PUMP RUNS WITHOUT CAR TURNED ON. THE MOPAR TIPM MODULE IN THIS CAR IS A CHRYSLER PART THAT CHRYSLER RECALLED ON 2011 ROUTAN BUT VW DOES NOT HONOR THIS RECALL. THIS IS A SAFETY ISSUE WHICH CAUSES THE FUEL PUMP TO RUN AND DRAIN THE BATTERY DEAD ALONG WITH OTHER SAFETY ISSUES LIKE CAR STOPPING DEAD. THIS CAR CANNOT RUN WITHOUT THIS PART AND THIS RECALL MUST BE HONORED BY VW. THEY ARE MAKING US PAY FOR A NEW MODULE. THERE ARE THOUSANDS OF THESE ROUTANS WITH THIS PROBLEM AND NO ONE IS LISTENING. OUR CAR WAS IN THE DRIVEWAY AND FUEL PUMP WAS RUNNING WITH CAR TURNED OFF ALL NIGHT. ALSO WHEN HUSBAND DRIVING IT, CAR WOULD SUDDENLY SLOW.
NHTSA complaint #11099912 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
REPLACED FUEL PUMP AFTER ISSUES WITH ENGINE REFUSING TO TURN OVER. NEXT DAY AFTER REPAIR THE VEHICLE REFUSED TO START; TOWED TO GARAGE FOR DIAGNOSIS. ONE MECHANIC WAS ABLE TO START IT AND ANOTHER NOT. COMPUTER DIAGNOSIS CAN'T FIND THE ISSUE. I HAVE EXPLORED THE INTERNET REGARDING THIS ISSUE AND FIND MANY COMPLAINTS WITH THE NEED TO REPLACEMTHE TIPM. THIS VAN HAS AN ENGINE BUILT BY CHRYSLER WHICH RECALLED ITS 2011 VANS TO REPLACE THIS DEVICE. PLEASE FORCE VW TO DO THE SAME! THANKFULLY THE VAN WAS IN PARK WHEN IT REFUSED TO START.
NHTSA complaint #11056826 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
THE VAN HAS A CHRYSLER ENGINE AND THE TIPEM PART HAS BEEN RECALLED UNDER THE CHRYSLER HOWEVER VW HAS NOT RECALLED THE PART THIS IS A 1300 FIX
NHTSA complaint #11052996 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TIPM MODULE. MY 2011 VW ROUTAN WAS BUILT BY CHRYSLER WITH THE SAME PARTS AS ANY OTHER CHRYSLER CAR AT THAT TIME. CHRYSLER ISSUED A RECALL FOR ALL VEHICLES MADE WITH THIS PARTICULAR PART AS IT IS A LIFE THREATENING ISSUE. MOST IMPORTANTLY THE CAR WILL STOP IN THE MIDDLE OF DRIVING! IMAGINE GOING DOWN THE FREEWAY DOING 70MPH WITH YOUR KIDS IN THE CAR AND THE CAR SHUTS OFF. FORTUNATELY WE WERE ONLY DRIVING IN A PARKING LOT. BECAUSE THE CAR IS BRANDED AS A VW, CHRYSYLER REFUSES TO REPLACE THE RECALLED PART WHICH I WAS QUOTED AT $1300 FROM THE DEALERSHIP AND VW SAYS IT IS A CHRYSLER PART AND ISSUE. THIS THIN GRAY LINE IS COSTING PEOPLE THOUSANDS OF DOLLARS AND POSSIBLY EVEN LIVES.
NHTSA complaint #11052235 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
RECENTLY THE VAN HAS GIVEN ME TROUBLE UPON STARTUP. THE PROBLEM IS INTERMITTENT. SOMETIMES, IT WOULD START FINE. OTHER TIMES, IT WOULD TAKE MULTIPLE ATTEMPTS TO START THE VEHICLE. OTHER TIMES, THE VEHICLE WOULD START, THEN IMMEDIATELY TURN ITSELF OFF. SOMETIMES, IT WOULD BE LIKE THERE WASN'T ENOUGH CHARGE TO TURN THE STARTER, AND OTHER TIMES, WHEN IT WOULD START THEN DIE, IT FELT LIKE IT WAS RUNNING OUT OF GAS, MY VAN ONLY HAS 42,000 MILES ON IT. AFTER MUCH RESEARCH, I DISCOVERED THAT THE TOTALLY INTEGRATED POWER MODULE IS THE CULPRIT OF THESE ISSUES. SPECIFICALLY, IT IS THE FUEL PUMP RELAY THAT CAN INTERMITTENTLY NOT TURN ON, OR TURN OFF RANDOMLY. IT IS A WELL-KNOWN ISSUE WITH THESE VANS AND ITS DODGE GRAND CARAVAN AND CHRYSLER TOWN N COUNTRY, UPON WHICH THE VW ROUTAN IS BASED. FCA HAS STEPPED UP TO THE PLATE, AND ISSUED A RECALL ON MANY OF ITS VEHICLES FOR FAULTY TIPM'S. VW HAS ISSUED A SERVICE BULLETIN IDENTIFYING THE PROBLEM BUT HAS YET TO RECALL OR FIX THE CARS, INSTEAD THE CONSUMER HAS TO SHELL OUT $300 TO $1500 FOR THE REPAIR OF A KNOWN FAULTY EQUIPMENT. WHY WERE THESE PARTS USED KNOWING THE HISTORY? THERE IS ANOTHER WEBSITE WITH THOUSAND OF SIMILAR COMPLAINTS: HTTP://WWW.ARFC.ORG/COMPLAINTS/2011/VOLKSWAGEN/ROUTAN/FUEL_PROPULSION_SYSTEM/PROBLEM.ASPX
NHTSA complaint #11051067 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
IT IS VERY HARD TO START THE ROUTAN, AND IT HAS STALLED WHILE DRIVING FOR NO REASON DRIVING ON A HIGHWAY. CHRYSLER (WHO MADE THE ROUTAN FOR VW) HAS RECALLED THE TIPM ON ALL OF THEIR TOWN AND COUNTRIES, AS WELL AS THE DODGE CARAVANS FOR THIS SAME REASON. I HAVE A FAMILY OF 7 THAT USES THIS VEHICLE FOR OUT PRIMARY MODE OF TRANSPORTATION.
NHTSA complaint #11048527 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
MY CHILDREN AND I WERE STATIONARY AT A LIGHT WHEN THE VAN STARTED SPUTTERING. WHEN THE LIGHT TURNED GREEN I ACCELERATED. WITHIN 5 MINUTES THE VAN CUT OFF. I HAVE A FULL TANK OF GAS. THIS NOW HAPPENS OFTEN AND I NEVER KNOW WHERE OR WHEN IT WILL CUT OFF. MOST DAYS IT WILL NOT START. I HAVE HAD A VW MECHANIC TAKE A LOOK AND THEY ADVISED ITS THE FUEL PUMP RELAY SAME THAT WAS RECALLED ON THE DODGE AND JEEP VEHICLES. BECAUSE THIS IS THE SAME ONE BUT IN VW BODY
NHTSA complaint #11042282 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
OUR TRANSMISSION ISSUE STARTED AS WE'RE GOING DOWN I-75 AT ABOUT 65-70. WHAT SOUNDED LIKE SOMETHING FALLING FROM UNDER THE HOOD AND MAKING A KLANKING SOUND AT IF IT WAS FALLING FROM THE ENGINE. AFTER A FEW MONTHS THE TRANSMISSION STARTED MAKING A HIGH PITCHED NOISE. OUR LOCAL AUTO REPAIR STORE WOULDN'T TOUCH IT SO WE HAD TO TAKE IT TO THE VW DEALER. TURNS OUT NOT ONLY DID WE NEED A NEW TRANSMISSION BUT WE ALSO NEEDED A NEW TIPM. TOTAL COST INCLUDING LABOR WAS OVER $7000.00. WE HAD ROUGHLY 85,000 MILES ON IT SO IT WAS NO LONGER COVERED UNDER WARRANTY.
NHTSA complaint #11033454 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
NO ACCELERATION UP HILLS. CAR CRANKED BUT DIDN'T TURN OVER ENGINE, RANDOMLY. ALMOST STALLED OUT ON THE HIGHWAY DURING STORM BY USING HEADLIGHTS, WIPERS, A/C ALL AT ONCE. I HAD TO TURN OFF HEADLIGHTS, WIPERS AND A/C (THAT KEPT WINDSHIELD FROM FOGGING) IN ORDER TO KEEP FROM STALLING OUT ON THE HIGHWAY WITH THREE KIDS IN THE CAR. WHILE DRIVING IN NEIGHBORHOODS (5 MPH-25 MPH) THE CAR WOULD SPUTTER AND JERK FORWARD. I WAS TOLD THE CARS TROUBLE COULD BE JUST WATER IN THE GAS AND SO WE POURED A SOLUTION THAT WOULD CLEAN THE GAS TANK OF IMPURITIES, IF ONLY IT WAS THAT SIMPLE. WHILE DRIVING ON THE HIGHWAY USING CRUISE CONTROL, THE CRUISE SUDDENLY STOPPED WORKING, CRUISE LIGHT STAYED ON BUT THE CAR JUST PHYSICALLY SLOWED DOWN. OUR FAMILY IS SCARED TO GET INTO OUR VEHICLE FOR SAFETY REASONS AND RIGHT NOW IT'S OUR ONLY MEANS OF TRANSPORTATION. THE TIRE SENSOR ALSO HAS BEEN ON CONSTANTLY AND FIXED 3 TIMES ONLY TO LIGHT UP 20 MINUTES LATER AFTER LEAVING THE VW SERVICE DEPARTMENT. THE SLIDING PASSENGER DOOR WINDOW IS HAVING ELECTRICAL PROBLEMS AND WE ONLY USED IT 5 TIMES FROM 2011-2017. WE PAID TO HAVE THE FUEL PUMP AND THE TIPM SENSOR REPLACED LAST WEEK WHICH COST US APPROX. $1800 AND REPLACED FRONT BRAKE PADS AND ROTORS BECAUSE OUR ROTORS HAD GOUGES IN THEM. WE REPLACED A CAR BATTERY IN 2016, WHILE WE WERE ON VACATION, THE CAR WOULD START AND IT LOCKED THE KEY IN THE IGNITION AND WOULDN'T GIVE IT BACK.
NHTSA complaint #11024579 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
THE VAN WAS MY MOTHERS WHICH SHE PASSED AWAY ABOUT YEAR AGO. I INHERITED THE VAN I DRIVE IT FOR COUPLE MONTHS WHEN I NOTICED THAT SOMETIMES WHEN I WOULD TRY TO START IT THAT IT WOULDN'T START. IT WOULD ONLY MAKE A CLICKING NOISE. I WOULD TURN KEY OFF & TRY IT AGAIN IT WOULD START. THEN IN MONTH OR SO I NOTICED THAT WHEN I WOULD BE DRIVING 55-70 MPH THAT IT WOULD LIKE STALL. IT WOULDN'T SHIFT DOWN OR ACCELERATE. I WOULD HAVE TO PULL OVER & RESTART IT. IT BEGAN DOING THAT QUITE OFTEN UNTIL ONE NIGHT I WAS DRIVING DOWN THE ROAD & WENT TO TURN IN SOMEWHERE WHEN IT DIED & WOULDN'T START BACK. MY HUSBAND HAD TO COME PULL ME HOME. WE HAVE RESEARCHED WHAT IT WAS DOING & A LOT OF PEOPLE HAS HAD THIS HAPPEN TO THEM. THEY CLAIM IT'S A $1200 TPIM BOARD. THE VW ROUTAN IS CHRYSLER MADE UNDER THE HOOD. CHRYSLER IS AWARE OF THIS DANGEROUS PROBLEM & HAS ALREADY ISSUED A RECALL BUT VW SAID THEY WASN'T GOING TO RECALL IT. THEY ARE AWARE OF IT TOO. I FEEL AS IF SOMEONE IS GOING TO GET HURT IF THIS ISN'T ADDRESSED BECAUSE A LOT OF PEOPLE HAVE SAID THAT THEY WOULD BE DRIVING DOWN ROAD AT 70MPH & IT JUST DIES WHICH MEAN THAT THEY DON'T HAVE ANY POWER STEERING. PLEASE DO SOMETHING BEFORE SOMEONE GETS HURT. I HAVE KIDS & I WOULD'VE HATED FOR US TO BE ON THE INTERSTATE WHEN THAT HAPPENED. LUCKILY I WAS IN TOWN & NO KIDS WAS WITH ME. THANK YOU!!
NHTSA complaint #10990604 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
CHECK TIRE LIGHT ON DASH CAME ON AND OFF- HAD IT CHECKED OUT- NOTHING CAME UP. THEN WE STARTED HAVING ISSUES WITH THE VEHICAL STARTING- LONG STARTS AND NOT STARTING ON THE FIRST, SECOND, SOMETIMES THIRD TRY. NEXT, THE ENGINE WOULD INTERMITTENTLY TURN OFF WHEN SHIFTED INTO REVERSE. LASTLY, IT STARTED SHUTTING OFF WHILE DRIVING!!! ALL OF THESE THINGS OCCURRED WITHIN 1.5 MONTHS AND IN ORDER. BROUGHT IT IN TO VW DEALER- REQUIRES NEW TIPM MODULE AT 1000.00 DOLLARS. TOTALLY UNSAFE AND SHOULD HAVE BEEN INCLUDED IN THE RECALL ALONG WITH THE CHRYSLER AND DODGE MODELS WHEN THEY RECALLED THE TIPM MODULES. THIS CAR WAS MADE BY CHRYSLER- SO I'VE DISCOVERED. IT IS ESSENTIALLY A CHRYSLER WITH A VW BADGE ON IT- THAT'S WHAT THE MECHANICS I'VE SPOKEN WITH CALL IT. THEY ALSO CALL IT A FRANKENSTEIN VAN! VW AND CHRYSLER SHOULD STAND BY THEIR PRODUCT- ADD IT TO THE RECALL BEFORE FOR SOMEONE GETS KILLED IN THIS THING!!!
NHTSA complaint #10970280 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
I HAVE A VOLKSWAGEN ROUTAN 2011 BUILT BY CHRYSLER IN A CANADA FACTORY. THIS VEHICLE IS SHUTTING OFF WHEN DRIVE ON THE FREEWAY. THE GEARS AND SREERING LOCKS UP WHILE DRIVING. THE VEHICLE ALSO HAS ELECTRICAL ISSUES THE LIGHTS TURN ON AND OFF EVEN WHEN THE CAR IS OFF. AFTER PURCHASING A NEW BATTERY AND ALTERNATOR THE CAR IN THE MORNING WILL NOT START. THE BATTERY IS DEAD AND DRAINED. WITH NOTHING ON IT INTERMITTENTLY HAS A DEAD BATTERY AND SHUTS OF AFTER STARTING THE CAR. WHEN I CALL THE VOLKSWAGEN DEALER IN STOCKTON CA TO EXPLAIN THE SERVICE GUY HUNG UP ON MY HUSBAND AND I AND STATED IT'S NOT A RECALL. WE EXPLAIN THAT THOUSANDS ARE HAVING THE SAME ISSUE AND IT'S RECORDED AND ALL OVER YOU TUBE. WE ARE HAVING THE SAME IGNITION SWITCH ISSUES OR POSSIBLE TIPM ISSUES.
NHTSA complaint #10968462 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
VEHICLE TIPM IS FAULTY, MAKES THE CAR HARD TO TURN ON AND IN OTHER CASES STALL WHEN STOPPED AT LIGHTS OR STOP SIGNS
NHTSA complaint #10967494 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TIPM WAS RECALLED FOR CHRYSLER/DODGE AND SHOULD BE FOR VW ROUTAN. FROM WHAT I'VE READ THE CAR CAN STALL IF THIS PART IS BAD
NHTSA complaint #10939279 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
TIPM ISSUE THAT CAUSES THE CAR TO STALL WHILE DRIVING, OR THE CAR STARTS THEN DIES. CHRYSLERS VANS HAVE HAD THIS ISSUE AND HAVE BEEN RECALLED, THIS VEHICLE IS BUILT BY CHRYSLER BUT SINCE IT IS MARKETED AS VW IT HASN'T BEEN RECALLED. IT WILL TAKE SOMEBODY TO DIE IN A CAR ACCIDENT CAUSED BY THIS ISSUE BEFORE YOU GUYS DO SOMETHING ABOUT THIS. THIS IS REALLY DANGEROUS BECAUSE IT COULD POTENTIALLY CAUSE AN ACCIDENT. THERE ARE MANY OTHER PEOPLE WITH THE SAME ISSUE THAT HAVEN'T TAKEN THE TIME TO FILL THIS REPORT.
NHTSA complaint #10925878 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
MY CAR JUST SHUTS OFF WHILE I'M DRIVING OR WON'T STAR AT ALL. THEN WHEN I TURN IT OFF, SOMETHING CONTINUES TO RUN, COMPLETELY DRAINING THE BATTERY. I HAVE TO DISCONNECT MY BATTERY EVERYTIME I PARK THE VEHICLE. IT'S COMPLETELY UNSAFE TO DRIVE AND I'VE DUMPED OVER $4200 ON THIS VAN AND I'VE OWNED IT 14 MOS. WORST PURCHASE I'VE EVER MADE.
NHTSA complaint #10924173 — an unverified report by a vehicle owner.
FUEL SYSTEM, GASOLINE
VW ROUTAN 2011 (CHRYSLER TOWN & COUNTRY) WILL NOT START INTERMITTENTLY, STARVING FOR FUEL. ON 4-5 OCCASIONS THIS VAN WOULD NOT START UNTIL MANY ATTEMPTS LATER, POTENTIALLY STRANDING MY FAMILY. WE HAVE PARKED THE VAN UNTIL WE COULD RESEARCH AND HAVE THE PROBLEM DIAGNOSED. NOW MY MECHANIC HAS DIAGNOSED PROBLEM AS THE TIPM FUEL PUMP RELAY. UPON FURTHER RESEARCH FOUND CHRYSLER HAD MANDATORY RECALL ON THIS SAME TIPM FUEL PUMP RELAY. VW ROUTAN DOES NOT SEEM TO BE INCLUDED, DESPITE THIS BEING A "RE-BADGED" TOWN & COUNTRY VAN, MANUFACTURED BY CHRYSLER.
NHTSA complaint #10918144 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
ROUTAN DIDN'T START AFTER KEY TURNED AND STARTED TO TURN-OVER. IT WOULD TAKE SEVERAL ATTEMPTS FOR THE VAN TO START. MECHANIC DETERMINED THE FUEL PUMP WAS DIPPING BELOW THRESHOLDS, SO REPLACED THE FUEL PUMP. THE VAN STARTED THE NEXT FEW TIMES, BUT CONTINUED WITH THE SAME STARTUP PROBLEM AGAIN. THEN IT WAS DETERMINED TO BE THE FUEL PUMP RELAY IN THE TIPM. THIS HAS BEEN RECALLED BY CHRYSLER YET VW USES THE SAME PART AND HASN'T HAD A RECALL YET. THIS IS RIDICULOUS TO PAY THIS MUCH MONEY FOR A KNOWN PROBLEM.
NHTSA complaint #10915770 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
RECENTLY THE VAN HAS GIVEN ME TROUBLE UPON STARTUP. THE PROBLEM IS INTERMITTENT. SOMETIMES, IT WOULD START FINE. OTHER TIMES, IT WOULD TAKE MULTIPLE ATTEMPTS TO START THE VEHICLE. OTHER TIMES, THE VEHICLE WOULD START, THEN IMMEDIATELY TURN ITSELF OFF. SOMETIMES, IT WOULD BE LIKE THERE WASN'T ENOUGH CHARGE TO TURN THE STARTER, AND OTHER TIMES, WHEN IT WOULD START THEN DIE, IT FELT LIKE IT WAS RUNNING OUT OF GAS. AFTER MUCH RESEARCH, I DISCOVERED THAT THE TOTALLY INTEGRATED POWER MODULE IS THE CULPRIT OF THESE ISSUES. SPECIFICALLY, IT IS THE FUEL PUMP RELAY THAT CAN INTERMITTENTLY NOT TURN ON, OR TURN OFF RANDOMLY. IT IS A WELL-KNOWN ISSUE WITH THESE VANS AND ITS DODGE GRAND CARAVAN AND CHRYSLER TOWN N COUNTRY COUSINS, UPON WHICH THE VW ROUTAN IS BASED. FCA HAS STEPPED UP TO THE PLATE, AND ISSUED A RECALL ON MANY OF ITS VEHICLES FOR FAULTY TIPM'S, BUT VW SEEMS TO WANT TO FORGET THAT ITS CUSTOMERS CHOSE THEIR VERSION OVER THE OTHERS. IT'S A SHAME, BECAUSE I LIKE VW. MY FAMILY DROVE ONLY VW'S DURING MY YOUTH, AND THAT PLAYED INTO MY DECISION TO GET THE ROUTAN. IT LOOKS LIKE I WON'T BE PURCHASING A VW PRODUCT IN THE FUTURE. THIS DOESN'T EVEN MENTION THE OTHER BIG ISSUE THAT CERTAIN YEAR ROUTANS/GRAND CARAVAN/T&C'S CAN HAVE, WHICH IS A COMPLETE FAILURE OF THE FRONT CYLINDER HEAD. AGAIN, IN THIS CASE, CHRYSLER ISSUED AN EXTENDED WARRANTY ON THAT PARTICULAR PART, BUT VW MADE NO EFFORT TO EXTEND ITS WARRANTY ON THOSE PARTS. I HAVE CALLED MULTIPLE VW SERVICE SHOPS IN THE GREATER DC AREA, AND NONE OF THEM HAVE HEARD OF A WARRANTY EXTENSION ON THE CYLINDER HEADS. IF VW HAS ISSUED AN EXTENSION, THEN THEY HAVEN'T DONE A VERY GOOD JOB OF INFORMING DEALER SERVICE SHOPS, OR NOTIFYING THEIR CUSTOMERS. IT'S A HUGE DISAPPOINTMENT. GET YOUR ACT TOGETHER VW OF AMERICA. FOR THOSE WITH TIPM ISSUES, THERE IS A $40 TEMPORARY WORKAROUND FOR SALE AT WWW.VERTICALVISIONS.COM
NHTSA complaint #10908851 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
CAR WOULDN'T START, HARD CRANKS OVER SEVERAL DAYS. THE ENGINE WOULD FINALLY START AFTER MULTIPLE ATTEMPTS. OVER THE COURSE OF 5 DAYS IT GOT WORSE AND WORSE. TOOK TO MECHANIC - CODE SAID DODGE CARAVAN R09. MY MECHANIC SAID IT IS A COMMON FUEL PUMP RELAY INSIDE THE TIPM, AND THAT CHRYSLER HAS ISSUED A RECALL, BUT VW HASN'T. TOOK IT TO VW DEALER, PERFORMED AND CHARGED ME A COMPLETE DIAGNOSTIC TEST - TO TELL ME THE SAME THING. CALLED VW CORPORATE - SAID THEY WERE AWARE OF THE ISSUE, BUT IT IS NOT A CHRYSLER AND IT IS A VW REBAGGED CAR, AND THAT I AM RESPONSIBLE FOR A $1300 FIX. FURTHER ISSUES, IS THAT THE PART NOT READILY AVAILABLE, AND MY FAMILY OF 5 IS OUT OF TRANSPORTATION FOR 5 DAYS. OUR 2011 VW HAS ONLY 61,000 AND THIS IS NOT THE FIRST ISSUE. UPON RESEARCHING IT ON THE INTERNET, I AM NOT THE ONLY ONE WITH THIS PROBLEM. IT IS A SHAME THAT VW, WON'T STAND BEHIND THEIR PRODUCT AND OWN UP TO THE FACT THEY HAVE AN SERIOUS ISSUE.
NHTSA complaint #10905070 — an unverified report by a vehicle owner.