Filed 20 Aug 2026 Rutherford, NJ

UNKNOWN OR OTHER

Approximately three weeks ago, following a manufacturer-issued software update, the AcuraLink connected services app stopped functioning on my 2024 Acura ZDX. This outage has disabled OnStar-connected safety features including remote monitoring and emergency/roadside assistance connectivity and concerned there were other technology issues that may affect this, but I’m not aware exactly all of them. Additionally, none of the remote features work. This vehicle is an electric vehicle and there is no ability to monitor the status of the battery charge or to monitor the battery. Given the amount of technology in this electric vehicle the fact that the remote functions are not working presents a severe safety problem. I have contacted both OnStar and Acura customer support multiple times; both confirm awareness of the outage issue but have provided no fix or timeline. Both companies have taken no responsibility and their communication is terrible.The outage began around August 3, 2026 and remains unresolved as of August 20.

NHTSA complaint #11758128 — an unverified report by a vehicle owner.

Filed 10 Aug 2026 Miami, FL

STRUCTURE:BODY

CONTEMPORANEOUS NOTE 2024 ACURA ZDX – AWD - NHTSA Recall No. 26V306000 Date: XXX Time: 12:25 PM On XXX at approximately 12:25 PM, I contacted Miami Acura Service at [XXX] to schedule the recently issued rear-view camera safety recall 26V306000 for my 2024 Acura ZDX. I was advised by the dealership representative that no appointments were being scheduled for the recall at this time because the required parts and tools had not yet been received by the dealership. As a result, I was unable to schedule the recall repair. However, she said she would take my number and put me on a waiting list when the hardware came in. Today is XXX and I have not been contacted by the dealer for this safety recall. I am still experiencing other intermittent issues that are non-related and have not been identified by Acura: ghost braking, improper shift status, collision mitigation without anything around, conditions not ready to shift, press start button and try to shift and gears are frozen. This was brougth to the attention of the Service Dept at Miami Acura and here we are 4 month later the vehicle is experiencing intermittent issues and the Safety Recall has not been applied in over 45 days. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11756079 — an unverified report by a vehicle owner.

Filed 10 Aug 2026 Miami, FL

ELECTRICAL SYSTEM

CONTEMPORANEOUS NOTE 2024 ACURA ZDX – AWD - NHTSA Recall No. 26V306000 Date: XXX Time: 12:25 PM On XXX at approximately 12:25 PM, I contacted Miami Acura Service at [XXX] to schedule the recently issued rear-view camera safety recall 26V306000 for my 2024 Acura ZDX. I was advised by the dealership representative that no appointments were being scheduled for the recall at this time because the required parts and tools had not yet been received by the dealership. As a result, I was unable to schedule the recall repair. However, she said she would take my number and put me on a waiting list when the hardware came in. Today is XXX and I have not been contacted by the dealer for this safety recall. I am still experiencing other intermittent issues that are non-related and have not been identified by Acura: ghost braking, improper shift status, collision mitigation without anything around, conditions not ready to shift, press start button and try to shift and gears are frozen. This was brougth to the attention of the Service Dept at Miami Acura and here we are 4 month later the vehicle is experiencing intermittent issues and the Safety Recall has not been applied in over 45 days. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11756079 — an unverified report by a vehicle owner.

Filed 10 Jul 2026 Jacksonville, FL

BACK OVER PREVENTION

The contact owns a 2024 Acura ZDX. The contact received notification for NHTSA Campaign Number: 26V306000 (Back Over Prevention); however, the part to complete the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to perform the recall repair. The dealer was contacted and confirmed that the part was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11749512 — an unverified report by a vehicle owner.

Filed 10 Jul 2026 at 11,915 miles San Luis Obispo, CA Crash

BACK OVER PREVENTION

The contact owns a 2024 Acura ZDX. The contact received notice of NHTSA Campaign Number: 26V306000 (Back Over Prevention). The contact stated that while in reverse(R), the rear-view camera became inoperable with a red or yellow caution sign displayed on the screen. Additionally, the contact stated that while the vehicle was in reverse(R) on several occasions, the electric side mirrors rotated down, and the driver could see objects and other vehicles behind the vehicle. The vehicle was taken to a dealer, and the contact was informed that a software update was needed. The software update was performed, but the failure persisted. The vehicle was diagnosed another time, and it was determined that the rear-view camera and an unknown part needed to be replaced. The vehicle was not repaired. The contact stated that on one occasion, after the dealer visit, while in reverse(R) with the rear-view camera displaying a blank screen, the vehicle reversed into another parked vehicle. The contact had to physically turn while reversing, but did not see the vehicle. There was no injury sustained. A Police report was not filed. The other vehicle sustained minor damage. The manufacturer was not notified of the failure. The failure mileage was approximately 11,915.

NHTSA complaint #11749545 — an unverified report by a vehicle owner.

Filed 8 Jul 2026 Haslet, TX

SERVICE BRAKES

The braking system does not engage properly and is worse in the rain. When adaptive cruise control is on, the car does not slow down at every instance when there is a car in front slowing down. When the car finally realizes there's an object/car in front it then slips before engaging in traction control, which seems to make the car actually slide forward rather than attempting to stop immediately.

NHTSA complaint #11748979 — an unverified report by a vehicle owner.

Filed 8 Jul 2026 Haslet, TX

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

The braking system does not engage properly and is worse in the rain. When adaptive cruise control is on, the car does not slow down at every instance when there is a car in front slowing down. When the car finally realizes there's an object/car in front it then slips before engaging in traction control, which seems to make the car actually slide forward rather than attempting to stop immediately.

NHTSA complaint #11748979 — an unverified report by a vehicle owner.

Filed 8 Jul 2026 Haslet, TX

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

The braking system does not engage properly and is worse in the rain. When adaptive cruise control is on, the car does not slow down at every instance when there is a car in front slowing down. When the car finally realizes there's an object/car in front it then slips before engaging in traction control, which seems to make the car actually slide forward rather than attempting to stop immediately.

NHTSA complaint #11748979 — an unverified report by a vehicle owner.

Filed 8 Jun 2026 Yonkers, NY

UNKNOWN OR OTHER

My 2024 Acura ZDX has an intermittent braking-related malfunction that causes the vehicle to jerk unexpectedly while slowing or stopping. The problem has occurred in stop-and-go traffic, on hills, and while reversing. The exact cause is UNKNOWN. This creates a serious safety risk because the vehicle does not always respond smoothly or predictably when braking. In traffic, the sudden jerking could cause a rear-end collision or make it difficult to maintain a safe stopping distance. On hills or while reversing, the unpredictable movement could cause the vehicle to strike another vehicle, pedestrian, cyclist, child, or object. The vehicle has also experienced unusually rapid battery depletion, raising concern that it could become disabled unexpectedly in traffic, severe weather, or an unsafe location. Any relationship between the battery issue and the braking problem is UNKNOWN. The vehicle has been taken to authorized Acura dealerships multiple times, including Acura of Westchester and Curry Acura. The condition was reported repeatedly. The dealers stated they could not duplicate it, even after an extended road test of more than 300 miles. No permanent diagnosis or repair was provided, and the problem remains unresolved. Acura/American Honda was notified and opened a corporate case. There were no consistent warning lights or dashboard messages before the incidents. Because the malfunction is intermittent and may occur without warning, I cannot predict when the vehicle will jerk or fail to stop smoothly. No crash or injury has occurred, but I believe this defect presents an unreasonable risk of collision and pedestrian injury. The vehicle is available for inspection upon request.

NHTSA complaint #11742683 — an unverified report by a vehicle owner.

Filed 8 Jun 2026 Yonkers, NY

ELECTRICAL SYSTEM

My 2024 Acura ZDX has an intermittent braking-related malfunction that causes the vehicle to jerk unexpectedly while slowing or stopping. The problem has occurred in stop-and-go traffic, on hills, and while reversing. The exact cause is UNKNOWN. This creates a serious safety risk because the vehicle does not always respond smoothly or predictably when braking. In traffic, the sudden jerking could cause a rear-end collision or make it difficult to maintain a safe stopping distance. On hills or while reversing, the unpredictable movement could cause the vehicle to strike another vehicle, pedestrian, cyclist, child, or object. The vehicle has also experienced unusually rapid battery depletion, raising concern that it could become disabled unexpectedly in traffic, severe weather, or an unsafe location. Any relationship between the battery issue and the braking problem is UNKNOWN. The vehicle has been taken to authorized Acura dealerships multiple times, including Acura of Westchester and Curry Acura. The condition was reported repeatedly. The dealers stated they could not duplicate it, even after an extended road test of more than 300 miles. No permanent diagnosis or repair was provided, and the problem remains unresolved. Acura/American Honda was notified and opened a corporate case. There were no consistent warning lights or dashboard messages before the incidents. Because the malfunction is intermittent and may occur without warning, I cannot predict when the vehicle will jerk or fail to stop smoothly. No crash or injury has occurred, but I believe this defect presents an unreasonable risk of collision and pedestrian injury. The vehicle is available for inspection upon request.

NHTSA complaint #11742683 — an unverified report by a vehicle owner.

Filed 8 Jun 2026 Yonkers, NY

SERVICE BRAKES

My 2024 Acura ZDX has an intermittent braking-related malfunction that causes the vehicle to jerk unexpectedly while slowing or stopping. The problem has occurred in stop-and-go traffic, on hills, and while reversing. The exact cause is UNKNOWN. This creates a serious safety risk because the vehicle does not always respond smoothly or predictably when braking. In traffic, the sudden jerking could cause a rear-end collision or make it difficult to maintain a safe stopping distance. On hills or while reversing, the unpredictable movement could cause the vehicle to strike another vehicle, pedestrian, cyclist, child, or object. The vehicle has also experienced unusually rapid battery depletion, raising concern that it could become disabled unexpectedly in traffic, severe weather, or an unsafe location. Any relationship between the battery issue and the braking problem is UNKNOWN. The vehicle has been taken to authorized Acura dealerships multiple times, including Acura of Westchester and Curry Acura. The condition was reported repeatedly. The dealers stated they could not duplicate it, even after an extended road test of more than 300 miles. No permanent diagnosis or repair was provided, and the problem remains unresolved. Acura/American Honda was notified and opened a corporate case. There were no consistent warning lights or dashboard messages before the incidents. Because the malfunction is intermittent and may occur without warning, I cannot predict when the vehicle will jerk or fail to stop smoothly. No crash or injury has occurred, but I believe this defect presents an unreasonable risk of collision and pedestrian injury. The vehicle is available for inspection upon request.

NHTSA complaint #11742683 — an unverified report by a vehicle owner.

Filed 31 May 2026 Ankeny, IA

ELECTRICAL SYSTEM

My 2024 Acura ZDX A-Spec is impacted by the NHTSA Campaign Number 26V112000 (blank instrument panel/rearview camera). I took the vehicle to the dealership for the recall software update. The service invoice explicitly states: 'software update due performed software update on vehicle A11.' However, the update did not actually apply. The A11 module update is supposed to transition the infotainment system from Android 12 to Android 14 to resolve the safety issue. My vehicle is still stuck on Android 12, and Acura has incorrectly advised me that my trim does not get the update. The dealership's diagnostic tools are falsely reporting that the A11 safety recall update was successfully completed when it has not been, leaving my vehicle's camera and instrument panel vulnerable to failure. I have attached the service invoice as proof of the failed repair attempt. I have contacted Acura Customer Relations multiple times and advised that the recall is not complete. They have marked the recall update as complete.

NHTSA complaint #11741130 — an unverified report by a vehicle owner.

Filed 31 May 2026 Ankeny, IA

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

My 2024 Acura ZDX A-Spec is impacted by the NHTSA Campaign Number 26V112000 (blank instrument panel/rearview camera). I took the vehicle to the dealership for the recall software update. The service invoice explicitly states: 'software update due performed software update on vehicle A11.' However, the update did not actually apply. The A11 module update is supposed to transition the infotainment system from Android 12 to Android 14 to resolve the safety issue. My vehicle is still stuck on Android 12, and Acura has incorrectly advised me that my trim does not get the update. The dealership's diagnostic tools are falsely reporting that the A11 safety recall update was successfully completed when it has not been, leaving my vehicle's camera and instrument panel vulnerable to failure. I have attached the service invoice as proof of the failed repair attempt. I have contacted Acura Customer Relations multiple times and advised that the recall is not complete. They have marked the recall update as complete.

NHTSA complaint #11741130 — an unverified report by a vehicle owner.

Filed 29 May 2026 King OF Prussia, PA Crash

FORWARD COLLISION AVOIDANCE: WARNINGS

On [XXX] at approximately 700 miles on a 2024 Acura ZDX A-Spec AWD (VIN [XXX] ), the Collision Mitigation Braking System (CMBS) failed to engage during a collision event. The system did not provide forward collision warning and did not initiate automatic emergency braking before impact. The collision resulted in minor damage to my vehicle. There were no injuries. CMBS is a manufacturer-installed automatic emergency braking system designed and marketed as a primary collision-avoidance safety feature; its failure to engage in an impending-impact scenario is a safety-critical defect. This CMBS failure is one of multiple safety system defects on this vehicle. Beginning at approximately 200 miles, the rear Advanced Driver Assistance System (ADAS) developed progressive failures, including: Rear Cross Traffic Alert and Rear Park Assist intermittently non-functional Blind Spot Monitoring failures on both left and right sides (DTCs U197A-00 confirmed by independent pre-repair diagnostic scan) A stress-cracked rear parking sensor housing A factory wiring harness routed incorrectly from the vehicle side, causing mechanical tension on the rear parking sensor connector and mounting bracket (confirmed in writing by the Acura dealer service manager on Repair Order [XXX][ dated February 25, 2026) American Honda Motor Co. (AHM) refused to honor the factory warranty, asserting without supporting forensic evidence that the defects were caused by an unspecified "outside influence" or "third-party repairs." I pursued and won binding consumer arbitration through the National Center for Dispute Settlement (NCDS Case [XXX]). On March 30, 2026, the arbitrator ruled that AHM had not met its warranty obligations and that no proof of any outside influence had been offered. The arbitrator ordered AHM to perform warranty repair of all the affected safety systems plus reimbursement of a diagnostic fee. AHM has not complied with the binding arbitration award. As of INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S

NHTSA complaint #11740970 — an unverified report by a vehicle owner.

Filed 29 May 2026 King OF Prussia, PA Crash

BACK OVER PREVENTION: WARNINGS

On [XXX] at approximately 700 miles on a 2024 Acura ZDX A-Spec AWD (VIN [XXX] ), the Collision Mitigation Braking System (CMBS) failed to engage during a collision event. The system did not provide forward collision warning and did not initiate automatic emergency braking before impact. The collision resulted in minor damage to my vehicle. There were no injuries. CMBS is a manufacturer-installed automatic emergency braking system designed and marketed as a primary collision-avoidance safety feature; its failure to engage in an impending-impact scenario is a safety-critical defect. This CMBS failure is one of multiple safety system defects on this vehicle. Beginning at approximately 200 miles, the rear Advanced Driver Assistance System (ADAS) developed progressive failures, including: Rear Cross Traffic Alert and Rear Park Assist intermittently non-functional Blind Spot Monitoring failures on both left and right sides (DTCs U197A-00 confirmed by independent pre-repair diagnostic scan) A stress-cracked rear parking sensor housing A factory wiring harness routed incorrectly from the vehicle side, causing mechanical tension on the rear parking sensor connector and mounting bracket (confirmed in writing by the Acura dealer service manager on Repair Order [XXX][ dated February 25, 2026) American Honda Motor Co. (AHM) refused to honor the factory warranty, asserting without supporting forensic evidence that the defects were caused by an unspecified "outside influence" or "third-party repairs." I pursued and won binding consumer arbitration through the National Center for Dispute Settlement (NCDS Case [XXX]). On March 30, 2026, the arbitrator ruled that AHM had not met its warranty obligations and that no proof of any outside influence had been offered. The arbitrator ordered AHM to perform warranty repair of all the affected safety systems plus reimbursement of a diagnostic fee. AHM has not complied with the binding arbitration award. As of INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S

NHTSA complaint #11740970 — an unverified report by a vehicle owner.

Filed 29 May 2026 King OF Prussia, PA Crash

BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING

On [XXX] at approximately 700 miles on a 2024 Acura ZDX A-Spec AWD (VIN [XXX] ), the Collision Mitigation Braking System (CMBS) failed to engage during a collision event. The system did not provide forward collision warning and did not initiate automatic emergency braking before impact. The collision resulted in minor damage to my vehicle. There were no injuries. CMBS is a manufacturer-installed automatic emergency braking system designed and marketed as a primary collision-avoidance safety feature; its failure to engage in an impending-impact scenario is a safety-critical defect. This CMBS failure is one of multiple safety system defects on this vehicle. Beginning at approximately 200 miles, the rear Advanced Driver Assistance System (ADAS) developed progressive failures, including: Rear Cross Traffic Alert and Rear Park Assist intermittently non-functional Blind Spot Monitoring failures on both left and right sides (DTCs U197A-00 confirmed by independent pre-repair diagnostic scan) A stress-cracked rear parking sensor housing A factory wiring harness routed incorrectly from the vehicle side, causing mechanical tension on the rear parking sensor connector and mounting bracket (confirmed in writing by the Acura dealer service manager on Repair Order [XXX][ dated February 25, 2026) American Honda Motor Co. (AHM) refused to honor the factory warranty, asserting without supporting forensic evidence that the defects were caused by an unspecified "outside influence" or "third-party repairs." I pursued and won binding consumer arbitration through the National Center for Dispute Settlement (NCDS Case [XXX]). On March 30, 2026, the arbitrator ruled that AHM had not met its warranty obligations and that no proof of any outside influence had been offered. The arbitrator ordered AHM to perform warranty repair of all the affected safety systems plus reimbursement of a diagnostic fee. AHM has not complied with the binding arbitration award. As of INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S

NHTSA complaint #11740970 — an unverified report by a vehicle owner.

Filed 18 May 2026 Urbandale, IA

SERVICE BRAKES

This is the most recent time that the automatic brake on my car kicked in for no reason. It has happened several times and I have made Acura aware of it, but this is the first time it has almost caused an accident because the car behind me almost rear-ended me. A Similar incident happened last year and I brought it in and they did nothing since they could not replicate it. I let the dealership know that there is a recall associated with this and they said that my VIN number does not match any recalls. I made it very clear to them that it is a safety issue and that it needs to be looked into in more depth in the only response they gave me was that sometimes the automatic brakes can be triggered by items that look like bicycles or people. In this case, there was a car in front of me and a car behind me, neither of which look like a bicycle or a person. It happened so quickly and so suddenly that I am not sure if any lights came on. The Acura client relations team so far has not been able to get a hold of a manager at the dealership and this remains unresolved.

NHTSA complaint #11738603 — an unverified report by a vehicle owner.

Filed 18 May 2026 Urbandale, IA

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

This is the most recent time that the automatic brake on my car kicked in for no reason. It has happened several times and I have made Acura aware of it, but this is the first time it has almost caused an accident because the car behind me almost rear-ended me. A Similar incident happened last year and I brought it in and they did nothing since they could not replicate it. I let the dealership know that there is a recall associated with this and they said that my VIN number does not match any recalls. I made it very clear to them that it is a safety issue and that it needs to be looked into in more depth in the only response they gave me was that sometimes the automatic brakes can be triggered by items that look like bicycles or people. In this case, there was a car in front of me and a car behind me, neither of which look like a bicycle or a person. It happened so quickly and so suddenly that I am not sure if any lights came on. The Acura client relations team so far has not been able to get a hold of a manager at the dealership and this remains unresolved.

NHTSA complaint #11738603 — an unverified report by a vehicle owner.

Filed 29 Apr 2026 at 10,080 miles Pickerington, OH

SERVICE BRAKES, HYDRAULIC

The contact owns a 2024 Acura MDX. The contact stated that while driving at approximately 10 MPH and coming to a stop, the ABS activated unexpectedly and released brake pressure in the service brake system. The contact stated that the vehicle unexpectedly came to a complete stop. The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the failure was associated with NHTSA Campaign Number: 24V614000 (Service Brakes, Hydraulic); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 10,080.

NHTSA complaint #11734503 — an unverified report by a vehicle owner.

Filed 2 Mar 2026 San tan Valley, AR

EXTERIOR LIGHTING

Was trying to unlock the vehicle but it wouldn’t unlock the doors with the remote. Had to crawl through the trunk to access the car. Got a “door latch system service” maintenance error on the screen after the dealership had “fixed” it. This is a huge safety concern as this car is electric and if it does not unlock from the inside, can cause the passengers to be stuck in the car.

NHTSA complaint #11721598 — an unverified report by a vehicle owner.

Filed 2 Mar 2026 San tan Valley, AR

ELECTRICAL SYSTEM

Was trying to unlock the vehicle but it wouldn’t unlock the doors with the remote. Had to crawl through the trunk to access the car. Got a “door latch system service” maintenance error on the screen after the dealership had “fixed” it. This is a huge safety concern as this car is electric and if it does not unlock from the inside, can cause the passengers to be stuck in the car.

NHTSA complaint #11721598 — an unverified report by a vehicle owner.

Filed 1 Mar 2026 Miami, FL Crash

POWER TRAIN

Incident Date: [XXX] Location: Miami, FL, USA What happened: On [XXX], in Miami, Florida, I brought my 2024 Acura ZDX to a complete stop on a flat surface, applied the brake, and then selected Park (the “P” indicator was illuminated on the instrument panel). After selecting Park, I opened the driver’s door and exited the vehicle. While I was outside the vehicle and no one was in the driver’s seat, the vehicle moved backward on its own and struck another car. I did not press Reverse or command any additional gear change after selecting Park. The vehicle had been fully stopped before Park was selected. No injuries occurred, but property damage resulted. This incident created a significant safety concern because the vehicle moved while unattended after Park was selected. I am reporting this event for safety documentation and investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11721230 — an unverified report by a vehicle owner.

Filed 1 Mar 2026 Miami, FL Crash

UNKNOWN OR OTHER

Incident Date: [XXX] Location: Miami, FL, USA What happened: On [XXX], in Miami, Florida, I brought my 2024 Acura ZDX to a complete stop on a flat surface, applied the brake, and then selected Park (the “P” indicator was illuminated on the instrument panel). After selecting Park, I opened the driver’s door and exited the vehicle. While I was outside the vehicle and no one was in the driver’s seat, the vehicle moved backward on its own and struck another car. I did not press Reverse or command any additional gear change after selecting Park. The vehicle had been fully stopped before Park was selected. No injuries occurred, but property damage resulted. This incident created a significant safety concern because the vehicle moved while unattended after Park was selected. I am reporting this event for safety documentation and investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11721230 — an unverified report by a vehicle owner.

Filed 1 Mar 2026 Miami, FL Crash

ELECTRICAL SYSTEM

Incident Date: [XXX] Location: Miami, FL, USA What happened: On [XXX], in Miami, Florida, I brought my 2024 Acura ZDX to a complete stop on a flat surface, applied the brake, and then selected Park (the “P” indicator was illuminated on the instrument panel). After selecting Park, I opened the driver’s door and exited the vehicle. While I was outside the vehicle and no one was in the driver’s seat, the vehicle moved backward on its own and struck another car. I did not press Reverse or command any additional gear change after selecting Park. The vehicle had been fully stopped before Park was selected. No injuries occurred, but property damage resulted. This incident created a significant safety concern because the vehicle moved while unattended after Park was selected. I am reporting this event for safety documentation and investigation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11721230 — an unverified report by a vehicle owner.

Filed 24 Feb 2026 Haslet, TX

ELECTRICAL SYSTEM

My husband was driving on a small road and we were going about 25mph when he tapped the brakes the car jumped forward and the brakes did not catch. We lunged forward almost crashing into another car. No warning lights appeared. Driving conditions were normal, dry roads. Brought it into the dealership again for the same issue that we brought it in for less than 30 days ago.

NHTSA complaint #11720244 — an unverified report by a vehicle owner.

2024 Acura ZDX problems

The numbers

How 2024 compares with every other Acura ZDX

What breaks on a 2024 Acura ZDX

Exactly what failed

When it fails

When owners complained

Recalls on the 2024 Acura ZDX

United States — NHTSA

Canada — Transport Canada

Complaints that involved harm

The most recent complaints