42 of the
117 complaints filed about the Acura ZDX
are about the driver-assist systems —
36% of everything owners reported.
The worst model year for it is 2024.
42
Complaints
36%
Share of all complaints
5
Crashes
0
Fires
Driver Assist & Collision Avoidance complaints by model year
The contact owns a 2024 Acura ZDX. The contact received notification for NHTSA Campaign Number: 26V306000 (Back Over Prevention); however, the part to complete the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time to perform the recall repair. The dealer was contacted and confirmed that the part was unavailable. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11749512 — an unverified report by a vehicle owner.
The contact owns a 2024 Acura ZDX. The contact received notice of NHTSA Campaign Number: 26V306000 (Back Over Prevention). The contact stated that while in reverse(R), the rear-view camera became inoperable with a red or yellow caution sign displayed on the screen. Additionally, the contact stated that while the vehicle was in reverse(R) on several occasions, the electric side mirrors rotated down, and the driver could see objects and other vehicles behind the vehicle. The vehicle was taken to a dealer, and the contact was informed that a software update was needed. The software update was performed, but the failure persisted. The vehicle was diagnosed another time, and it was determined that the rear-view camera and an unknown part needed to be replaced. The vehicle was not repaired. The contact stated that on one occasion, after the dealer visit, while in reverse(R) with the rear-view camera displaying a blank screen, the vehicle reversed into another parked vehicle. The contact had to physically turn while reversing, but did not see the vehicle. There was no injury sustained. A Police report was not filed. The other vehicle sustained minor damage. The manufacturer was not notified of the failure. The failure mileage was approximately 11,915.
NHTSA complaint #11749545 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The braking system does not engage properly and is worse in the rain. When adaptive cruise control is on, the car does not slow down at every instance when there is a car in front slowing down. When the car finally realizes there's an object/car in front it then slips before engaging in traction control, which seems to make the car actually slide forward rather than attempting to stop immediately.
NHTSA complaint #11748979 — an unverified report by a vehicle owner.
The braking system does not engage properly and is worse in the rain. When adaptive cruise control is on, the car does not slow down at every instance when there is a car in front slowing down. When the car finally realizes there's an object/car in front it then slips before engaging in traction control, which seems to make the car actually slide forward rather than attempting to stop immediately.
NHTSA complaint #11748979 — an unverified report by a vehicle owner.
My 2024 Acura ZDX A-Spec is impacted by the NHTSA Campaign Number 26V112000 (blank instrument panel/rearview camera). I took the vehicle to the dealership for the recall software update. The service invoice explicitly states: 'software update due performed software update on vehicle A11.' However, the update did not actually apply. The A11 module update is supposed to transition the infotainment system from Android 12 to Android 14 to resolve the safety issue. My vehicle is still stuck on Android 12, and Acura has incorrectly advised me that my trim does not get the update. The dealership's diagnostic tools are falsely reporting that the A11 safety recall update was successfully completed when it has not been, leaving my vehicle's camera and instrument panel vulnerable to failure. I have attached the service invoice as proof of the failed repair attempt. I have contacted Acura Customer Relations multiple times and advised that the recall is not complete. They have marked the recall update as complete.
NHTSA complaint #11741130 — an unverified report by a vehicle owner.
On [XXX] at approximately 700 miles on a 2024 Acura ZDX A-Spec AWD (VIN [XXX] ), the Collision Mitigation Braking System (CMBS) failed to engage during a collision event. The system did not provide forward collision warning and did not initiate automatic emergency braking before impact. The collision resulted in minor damage to my vehicle. There were no injuries. CMBS is a manufacturer-installed automatic emergency braking system designed and marketed as a primary collision-avoidance safety feature; its failure to engage in an impending-impact scenario is a safety-critical defect. This CMBS failure is one of multiple safety system defects on this vehicle. Beginning at approximately 200 miles, the rear Advanced Driver Assistance System (ADAS) developed progressive failures, including: Rear Cross Traffic Alert and Rear Park Assist intermittently non-functional Blind Spot Monitoring failures on both left and right sides (DTCs U197A-00 confirmed by independent pre-repair diagnostic scan) A stress-cracked rear parking sensor housing A factory wiring harness routed incorrectly from the vehicle side, causing mechanical tension on the rear parking sensor connector and mounting bracket (confirmed in writing by the Acura dealer service manager on Repair Order [XXX][ dated February 25, 2026) American Honda Motor Co. (AHM) refused to honor the factory warranty, asserting without supporting forensic evidence that the defects were caused by an unspecified "outside influence" or "third-party repairs." I pursued and won binding consumer arbitration through the National Center for Dispute Settlement (NCDS Case [XXX]). On March 30, 2026, the arbitrator ruled that AHM had not met its warranty obligations and that no proof of any outside influence had been offered. The arbitrator ordered AHM to perform warranty repair of all the affected safety systems plus reimbursement of a diagnostic fee. AHM has not complied with the binding arbitration award. As of INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
NHTSA complaint #11740970 — an unverified report by a vehicle owner.
On [XXX] at approximately 700 miles on a 2024 Acura ZDX A-Spec AWD (VIN [XXX] ), the Collision Mitigation Braking System (CMBS) failed to engage during a collision event. The system did not provide forward collision warning and did not initiate automatic emergency braking before impact. The collision resulted in minor damage to my vehicle. There were no injuries. CMBS is a manufacturer-installed automatic emergency braking system designed and marketed as a primary collision-avoidance safety feature; its failure to engage in an impending-impact scenario is a safety-critical defect. This CMBS failure is one of multiple safety system defects on this vehicle. Beginning at approximately 200 miles, the rear Advanced Driver Assistance System (ADAS) developed progressive failures, including: Rear Cross Traffic Alert and Rear Park Assist intermittently non-functional Blind Spot Monitoring failures on both left and right sides (DTCs U197A-00 confirmed by independent pre-repair diagnostic scan) A stress-cracked rear parking sensor housing A factory wiring harness routed incorrectly from the vehicle side, causing mechanical tension on the rear parking sensor connector and mounting bracket (confirmed in writing by the Acura dealer service manager on Repair Order [XXX][ dated February 25, 2026) American Honda Motor Co. (AHM) refused to honor the factory warranty, asserting without supporting forensic evidence that the defects were caused by an unspecified "outside influence" or "third-party repairs." I pursued and won binding consumer arbitration through the National Center for Dispute Settlement (NCDS Case [XXX]). On March 30, 2026, the arbitrator ruled that AHM had not met its warranty obligations and that no proof of any outside influence had been offered. The arbitrator ordered AHM to perform warranty repair of all the affected safety systems plus reimbursement of a diagnostic fee. AHM has not complied with the binding arbitration award. As of INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
NHTSA complaint #11740970 — an unverified report by a vehicle owner.
On [XXX] at approximately 700 miles on a 2024 Acura ZDX A-Spec AWD (VIN [XXX] ), the Collision Mitigation Braking System (CMBS) failed to engage during a collision event. The system did not provide forward collision warning and did not initiate automatic emergency braking before impact. The collision resulted in minor damage to my vehicle. There were no injuries. CMBS is a manufacturer-installed automatic emergency braking system designed and marketed as a primary collision-avoidance safety feature; its failure to engage in an impending-impact scenario is a safety-critical defect. This CMBS failure is one of multiple safety system defects on this vehicle. Beginning at approximately 200 miles, the rear Advanced Driver Assistance System (ADAS) developed progressive failures, including: Rear Cross Traffic Alert and Rear Park Assist intermittently non-functional Blind Spot Monitoring failures on both left and right sides (DTCs U197A-00 confirmed by independent pre-repair diagnostic scan) A stress-cracked rear parking sensor housing A factory wiring harness routed incorrectly from the vehicle side, causing mechanical tension on the rear parking sensor connector and mounting bracket (confirmed in writing by the Acura dealer service manager on Repair Order [XXX][ dated February 25, 2026) American Honda Motor Co. (AHM) refused to honor the factory warranty, asserting without supporting forensic evidence that the defects were caused by an unspecified "outside influence" or "third-party repairs." I pursued and won binding consumer arbitration through the National Center for Dispute Settlement (NCDS Case [XXX]). On March 30, 2026, the arbitrator ruled that AHM had not met its warranty obligations and that no proof of any outside influence had been offered. The arbitrator ordered AHM to perform warranty repair of all the affected safety systems plus reimbursement of a diagnostic fee. AHM has not complied with the binding arbitration award. As of INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S
NHTSA complaint #11740970 — an unverified report by a vehicle owner.
This is the most recent time that the automatic brake on my car kicked in for no reason. It has happened several times and I have made Acura aware of it, but this is the first time it has almost caused an accident because the car behind me almost rear-ended me. A Similar incident happened last year and I brought it in and they did nothing since they could not replicate it. I let the dealership know that there is a recall associated with this and they said that my VIN number does not match any recalls. I made it very clear to them that it is a safety issue and that it needs to be looked into in more depth in the only response they gave me was that sometimes the automatic brakes can be triggered by items that look like bicycles or people. In this case, there was a car in front of me and a car behind me, neither of which look like a bicycle or a person. It happened so quickly and so suddenly that I am not sure if any lights came on. The Acura client relations team so far has not been able to get a hold of a manager at the dealership and this remains unresolved.
NHTSA complaint #11738603 — an unverified report by a vehicle owner.
2024 Acura ZDX Collision Mitigation Brake System will activate without warning engaging the parking brake. Has occurred intermittently while driving forward or in reverse. Dealership claims there are no codes and has advised that both front and rear systems should be disabled. Manufacturer states there are no software updates to address this issue. Failure milage approx. 100.
NHTSA complaint #11718712 — an unverified report by a vehicle owner.
2024 Acura ZDX Collision Mitigation Brake System will activate without warning engaging the parking brake. Has occurred intermittently while driving forward or in reverse. Dealership claims there are no codes and has advised that both front and rear systems should be disabled. Manufacturer states there are no software updates to address this issue. Failure milage approx. 100.
NHTSA complaint #11718712 — an unverified report by a vehicle owner.
I’m reaching out regarding a serious vehicle incident that occurred in September 2024 involving my 2024 Acura ZDX. The vehicle i am leasing, accelerated forward into our property under circumstances that remain unclear and crashed into our garage, tearing down approximately half of the structure. During the event, the vehicle struck my girlfriend, causing her to sustain significant injuries, including a fractured femur, fractured tailbone, and a T12 compression fracture. There are several concerns regarding potential failure of vehicle safety systems, including lack of automatic emergency braking activation and no emergency call initiation. The vehicle remains in my possession and has not been repaired. I would like to explore whether a mechanical defect, unintended acceleration issue, or safety system failure may have contributed to the incident. Please let me know if you are available to review this matter. I can provide photos, documentation, and access to the vehicle for inspection.
NHTSA complaint #11717407 — an unverified report by a vehicle owner.
The contact owns a 2024 Acura ZDX. The contact stated while driving at various speeds, the Collision Mitigation Braking System (CMBS) activated the Automatic Emergency Braking (AEB) erroneously. There was no warning light illuminated. The contact stated that the failure occurred more frequently while reversing and occurred intermittently while driving forward. The contact stated that his wife also owned the same model vehicle, which had experienced the same failure. The contact had taken his wife's vehicle to an unknown local dealer, where it was suggested that the Forward Collision Avoidance system should be disabled. The contact had not taken the vehicle to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 200.
NHTSA complaint #11701436 — an unverified report by a vehicle owner.
The contact owns a 2024 Acura ZDX. The contact stated while driving at various speeds, the Collision Mitigation Braking System (CMBS) activated the Automatic Emergency Braking (AEB) erroneously. There was no warning light illuminated. The contact stated that the failure occurred more frequently while reversing and occurred intermittently while driving forward. The contact stated that his wife also owned the same model vehicle, which had experienced the same failure. The contact had taken his wife's vehicle to an unknown local dealer, where it was suggested that the Forward Collision Avoidance system should be disabled. The contact had not taken the vehicle to the dealer to be diagnosed. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 200.
NHTSA complaint #11701436 — an unverified report by a vehicle owner.
The contact owns a 2024 Acura ZDX. The contact stated while driving at an undisclosed speed, the Collision Mitigation Braking System (CMBS) engaged erroneously. No warning light was illuminated. The contact stated that the failure also occurred while reversing. The vehicle was taken to an unknown dealer; however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 200.
NHTSA complaint #11701452 — an unverified report by a vehicle owner.
On Wednesday, [XXX], I was driving near an intersection. There was a vehicle in front of me; however, they were accelerating as was I and at approximately the same speed. For no apparent reason, the automatic emergency braking activated and slammed on the brakes for absolutely no reason. This not only scared myself, but my [XXX] daughter in the back seat, and we almost were rear-ended by the car behind us. It was almost as if I was "brake-checking" the person. Both my daughter and I complained of neck pain (almost felt like whiplash) as well as a headache following this incident. There was absolutely no warning that this was going to happen. There were no messages, lights, or any other issues at the time. While this incident has only happened one time, it has happened one time when the vehicle has less than 3,000 miles on. This can quickly become an issue of someone getting rear-ended, or potentially even a road rage situation. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11676284 — an unverified report by a vehicle owner.
While moving about 40mph, the emergency brake engaged and it slowed car down significantly. However, there was nothing in front of me. I turned emergency braking off due to this issue. Also, during raining day, when backing out of driveway, car's emergency brakes engaged. This happen twice.
NHTSA complaint #11675661 — an unverified report by a vehicle owner.
While moving about 40mph, the emergency brake engaged and it slowed car down significantly. However, there was nothing in front of me. I turned emergency braking off due to this issue. Also, during raining day, when backing out of driveway, car's emergency brakes engaged. This happen twice.
NHTSA complaint #11675661 — an unverified report by a vehicle owner.
Multiple times, while both reversing and driving forward, the vehicle has initiated hard emergency braking maneuvers when no emergency exists -- no rear or front cross traffic, no pedestrians. This is dangerous and could initiate a crash with other cars following the vehicle.
NHTSA complaint #11673056 — an unverified report by a vehicle owner.
When backing up the car will slam on its brakes when there is NOTHING behind me. Most of the time it is when I am backing out of my driveway it will do it 2-3 times when nothing is there. It has done it a couple of times backing out of a parking space when nothing is there. I reported this to Acura but they didn’t do anything about it.
NHTSA complaint #11670376 — an unverified report by a vehicle owner.