30 of the
676 complaints filed about the BMW 323I
are about the electrical system —
4% of everything owners reported.
The worst model year for it is 1999.
TL* THE CONTACT OWNS A 1999 BMW 323I. APPROXIMATELY FOUR HOURS AFTER THE VEHICLE WAS PARKED, FLAMES APPEARED INSIDE THE VEHICLE NEAR THE DRIVER'S SIDE DASHBOARD. THE FLAMES WERE EXTINGUISHED BY THE CONTACT BEFORE THE FIRE DEPARTMENT THAT WAS CALLED TO THE SCENE. A FIRE REPORT WAS FILED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED AS OF YET BUT THE CONTACT BELIEVED THAT THE FAILURE WAS DUE TO A DEFECTIVE LIGHT CONTROL MODULE. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 182,000.
NHTSA complaint #11281767 — an unverified report by a vehicle owner.
MY AC UNIT ON MY CAR WAS RAMPING UP, LIKE IT WAS HOT. I RECEIVED A NOTICE FROM BMW THAT THERE WAS A RECALL AND THAT THE AC UNIT WIRING WAS FAULTY, COULD SPARK FIRE. TOOK MY BMW TO LOCAL SHOP WAS TOLD IT WAS THE AC WIRING AND THAT IT BLEW OUT MY BLOWER MOTOR, THAT I HAD TO REPLACE IT OR IT WOULD BE CAUSE VEHICLE TO CATCH ON FIRE. HOWEVER, THE NSTA AND BMW RECALL WAS NOT IN PLACE THAT I WOULD HAVE TO PAY OUT OF POCKET FOR THE REPAIR AND GO BACK TO BMW TO HAVE THE REPAIR DONE. I WAS UNABLE TO PAY FOR THE ADDITIONAL REPAIRS SO PAID A PORTION OF IT, WITH THE INTENT TO WAIT UNTIL THE RECALL WAS AT THE DEALERSHIP. A FEW MONTHS LATER SAME ISSUE AC UNIT RUNNING HOT, TOOK CAR IN EXPLAINED THAT THE CAR HAD RECALL, IF THEY COULD GIVE ME REFUND SINCE THE BMW CUSTOMER CORPORATION STATED THE REPAIR WAS REFUNDABLE. UNTIL TODAY, THE BMW DEALERSHIP WHO IS AUTHORIZED TO MAKE DIRECT PAYMENTS HAS NOT AND I DON'T KNOW WHAT ELSE TO DO. THEY ARE SCAMMING ME OUT OF MONEY WHEN THE REPAIR WAS A RECALL AND IT CAUSED MY BLOWER MOTOR TO BURN OUT.
NHTSA complaint #11164841 — an unverified report by a vehicle owner.
MY CENTRAL DOOR LOCKING SYSTEM DOES NOT WORK, RESULTING IN NONE OF THE PASSENGER DOORS WILL NOT OPEN WHEN LOCKED. SO ALL PASSENGERS ARE TRAPPED IN THE BACK SEAT AND FRONT PASSENGER SEAT. THE DRIVER DOOR CAN BE OPENED FROM THE INSIDE AND WITH A KEY FROM THE OUTSIDE. I HAVE REACHED OUT TO BMW AND THEY WROTE A REPORT BUT SAID THE 1999 YEAR MODEL WOULD PROBABLY NOT BE COVERED. IN NO WAY SHOULD PASSENGERS NOT BE ABLE TO EXIT AN AUTOMOBILE DURING AN EMERGENCY. I CAN NOT DRIVE THE CAR WITH PASSENGERS. TO REPAIR THIS PROBLEM IS ESTIMATED AT $550.00. THIS HAPPENS WHEN IT IS PARKED AND MOTOR ON OR OFF
NHTSA complaint #11043311 — an unverified report by a vehicle owner.
MY 2007 BMW 323I (CANADIAN VERSION OF THE 328I) CAUGHT FIRE WHILE IT WAS COMPLETELY STATIONARY IN A PARKING LOT LAST SUMMER. THE CAR WAS MECHANICALLY AND COSMETICALLY PRISTINE WITH NO MODIFICATIONS AT ALL OTHER THAN A SET OF AFTERMARKET WHEELS. I OWNED THE CAR FOR A COUPLE OF YEARS AND NEVER HAD ANY ISSUES WITH IT AND NEVER HAD TO GET ANY MAJOR MECHANICAL WORK DONE THAT COULD HAVE BEEN DONE WRONG AND LED TO THIS INCIDENT. THE DAY THE FIRE HAPPENED I GOT INTO THE CAR AND IT STARTED, IDLED AND RAN PERFECTLY, AS IT HAS SINCE MY OWNERSHIP. I DROVE IT FOR ABOUT 20 MINUTES THEN PARKED IT IN A CROWDED PARKING LOT. NO ELECTRICAL DEVICES WERE PLUGGED INTO ANY OUTLET INSIDE THE CAR AND THE CAR WAS SHUT OFF COMPLETELY. I CAME OUTSIDE AND MY CAR WAS COMPLETELY INCINERATED. AS THE ABC ARTICLE STATES, BMW GAVE ME "THE COLD SHOULDER".
NHTSA complaint #10995298 — an unverified report by a vehicle owner.
WHEN I WAS TOLD THAT MY DRIVER SIGNAL IS NOT WORKING, I BROUGHT IT TO THE DEALER, I WAS INFORMED THAT NOT ONLY THE CONTACT BETWEEN THE LIGHT SOCKET AND ASSEMBLY WAS BURNED AND MELTED, BUT THERE WAS ALSO DAMAGE TO THE ASSEMBLY, SO I NEED TO CHANGE THE WHOLE HEADLIGHT ASSEMBLY, I WAS VERY SHOCKED, BECAUSE MY CAR ONLY HAS 27030 MILES, AND THE HEADLAMP ASSEMBLY WAS SUDDENLY BURNED. I DID NOT KNOW ABOUT THIS AS THE WARNING LIGHT ON THE DASH BOARD DID NOT SPECIFY WHICH LIGHT WAS IT FOR. I THOUGHT THIS IS AN IMPORTANT SAFETY ISSUE, AND I WAS ONLY NOTIFIED ABOUT THIS BY PASSENGERS CROSSING WHO TOLD ME THEY DO NOT KNOW I WAS TURNING LEFT. I KNOW BMW IS CURRENTLY HANDLING ELECTRICAL RELATED PROBLEM, SUCH AS TAIL LIGHT MALFUNCTIONS AND CAR ON FIRE.
NHTSA complaint #10652920 — an unverified report by a vehicle owner.
THE DOORS DO NOT UNLOCK IF THEY ARE PARKED IN THE SUN IN TEMP. IN EXCESS OF 80-85 DEGREES. THE DOOR CENTRAL LOCKING DOES NOT WORK WITH EITHER THE KEYS (TWICE CLICKS TO UNLOCK ALL THE DOORS). ONCE THE DRIVERS SIDE IS OPENED IT TAKES 1/2 HOUR OF AIR CONDITIONING BLAST TO HAVE THE SYSTEM COOL DOWN AND ALLOW THE UNLOCKING WITH THE BUTTON OR THE REMOTE.
NHTSA complaint #10513883 — an unverified report by a vehicle owner.
AFTER HAVING THE CONTROL ARM BUSHINGS REPLACED AND A 4 WHEEL ALIGNMENT COMPLETED AT A BMW SERVICE DEALERSHIP IN TYLER, TX, APPARENTLY THE STEERING ANGLE SENSOR (LOCATED AT THE BOTTOM OF THE STEERING COLUMN) FAILED WHICH CAUSED THE DYNAMIC STABILITY CONTROL (DSC), BRAKE AND ABS LIGHTS TO ILLUMINATE. WHEN THE INCIDENT OCCURRED, I WAS DRIVING 70 MPH ON A DRY HIGHWAY USING THE CRUISE CONTROL. WHEN THIS SENSOR FAILED, ALL THREE LIGHTS ILLUMINATED AND THE CRUISE CONTROL CEASED TO WORK. ACCORDING TO THE BMW SERVICE DEPARTMENT, THERE IS NO REQUIREMENT TO RE-CALIBRATE THE STEERING ANGLE SENSOR AFTER AN ALIGNMENT IS COMPLETED. ADDITIONALLY, PER THE SERVICE MANAGER AT THE BMW SERVICE DEPARTMENT, THEY ARE REPLACING STEERING ANGLE SENSORS IN A VARIETY OF BMW AUTOMOBILES AT "3 TO 4 PER WEEK". ESTIMATED COST TO REPAIR IS BETWEEN $500 - $1000.
NHTSA complaint #10444910 — an unverified report by a vehicle owner.
THE DOOR LOCKS OF MY CAR ARE ELECTRONICALLY CONTROLLED VIA REMOTE AND A BUTTON ON MY CENTER CONSOLE. THE GM5 DOOR LOCKING MODULE HAS INTERMITTENT ISSUES, ONE OF WHICH WILL NOT ALLOW YOU TO LOCK OR UNLOCK THE DOORS WHILE YOU ARE IN THE VEHICLE. IN AN EMERGENCY OR ACCIDENT ONE WOULD NOT BE ABLE TO EXIT THE VEHICLE USING THE UNLOCK BUTTON OR REMOTE.
NHTSA complaint #10428445 — an unverified report by a vehicle owner.
I AM THE ORIGINAL OWNER OF A 1999 BMW 323I, PURCHASED NEW AND WHICH TODAY HAS A LITTLE MORE THAN 72,000 MILES ON IT. 1. NO SPECIFIC EVENT(S) OTHER THAN NORMAL DRIVING CONDITIONS SEEM TO LEAD UP TO THE FAILURE; 2. THE FAILURE IS THAT THE RIGHT REAR TAIL LIGHT BULB REPEATEDLY BURNS OUT, REQUIRING REPLACEMENT, A FAILURE THAT HAS OCCURRED AT LEAST TWICE EACH YEAR OVER THE LAST 11 YEARS. THE CONSEQUENCES ARE THAT I HAVE BEEN RECEIVED WARNINGS AND/OR CITATIONS, SOME COSTLY, WHEN I HAVE BEEN UNABLE TO HAVE THE BULB IMMEDIATELY REPLACED. OTHER CONSEQUENCES OF A FINANCIAL NATURE INCLUDE PAYING MUCH MORE THAN I SHOULD HAVE OVER THE YEARS TO REPEATEDLY HAVE THE BULB REPLACED. IN ADDITION, I HAVE ACTUALLY PURCHASED THIS SPECIFIC TYPE OF BULB, WHICH I KEEP IN MY CAR IN THE EVENT A REPAIR SHOP DOESN'T HAVE ONE ON HAND; AND, 3. WHAT WAS DONE TO, TEMPORARILY (SINCE, FOR THE PAST 3 DAYS, THE BULB IS BURNED OUT AGAIN), CORRECT THE FAILURE: THE TAIL LIGHT BULB HAS BEEN REPLACED COUNTLESS TIMES OVER THE YEARS, AT LEAST TWICE A YEAR, BY DIFFERENT MECHANICS INCLUDING THOSE AT THE BMW DEALERSHIP. I WOULD LIKE TO ADD THAT IN THE LAST 11 YEARS, NOT ONE OF THE OTHER BULBS HAS EVER NEEDED TO BE REPLACED, AND THAT WHERE ASKED FOR "APPROXIMATE INCIDENT DATE", I AM LISTING THIS YEAR'S DATE RATHER THAN THE FIRST YEAR I OWNED THE CAR SINCE THIS IS THE TIME OF THE REPORT.
NHTSA complaint #10343030 — an unverified report by a vehicle owner.
LTR FROM (CA) RE 2000 BMW 323I, DEFECTIVE ENGINE WIRING HARNESS AND THROTTLE BODY MALFUNCTION CAUSE COMPUTER FAILURE WITH SUDDEN LOSS OF POWER & DECELERATION AT HIGH SPEEDS. *TS THE VEHICLE LOST POWER SHORTLY AFTER THE EMI, CHECK ENGINE SOON, AND DSC LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO A BMW DEALER.
NHTSA complaint #10175355 — an unverified report by a vehicle owner.
2000 BMW 323I - EML, CHECK ENGINE SOON AND DSC LIGHTS CAME ON AND CAR POWERED DOWN ON THE FREEWAY (BRAKED ITSELF AND WOULD NOT ACCELERATE). NEEDED TOW TO DEALER. CAR REQUIRED REPLACEMENT OF ENGINE THROTTLE BODY AND ENGINE WIRING HARNESS AND PROGRAMMED THE DME (DIGITAL MOTOR ELECTRONICS) . THIS DID NOT CORRECT PROBLEM - THROTTLE BODY HAD TO BE REPLACED AGAIN. THIS DID NOT CORRECT PROBLEM AND AFTER PICKING UP CAR AT DEALERSHIP THE SERVICE ENGINE SOON LIGHT CAME ON AGAIN. THIS REQUIRED THE RELAY TO BE REPLACED. THE DAY AFTER THE CAR WAS PICKED UP THE DOOR AND WINDOW LOCKS WERE INOPERABLE INTERMITTENTLY AND THE GEAR SELECTOR LIGHT WOULD GO OUT AT THE SAME TIME. THIS REQUIRED REPLACEMENT OF THE GENERAL MODULE. TOTAL REPAIR TIME - APPROXIMATELY 1 MONTH.
NHTSA complaint #10166054 — an unverified report by a vehicle owner.
2000 BMW 323I - EML, CHECK ENGINE SOON AND DSC LIGHTS CAME ON AND CAR POWERED DOWN ON THE FREEWAY (BRAKED ITSELF AND WOULD NOT ACCELERATE). NEEDED TOW TO DEALER. CAR REQUIRED REPLACEMENT OF ENGINE THROTTLE BODY AND ENGINE WIRING HARNESS AND PROGRAMMED THE DME (DIGITAL MOTOR ELECTRONICS) . THIS DID NOT CORRECT PROBLEM - THROTTLE BODY HAD TO BE REPLACED AGAIN. THIS DID NOT CORRECT PROBLEM AND AFTER PICKING UP CAR AT DEALERSHIP THE SERVICE ENGINE SOON LIGHT CAME ON AGAIN. THIS REQUIRED THE RELAY TO BE REPLACED. THE DAY AFTER THE CAR WAS PICKED UP THE DOOR AND WINDOW LOCKS WERE INOPERABLE INTERMITTENTLY AND THE GEAR SELECTOR LIGHT WOULD GO OUT AT THE SAME TIME. THIS REQUIRED REPLACEMENT OF THE GENERAL MODULE. TOTAL REPAIR TIME - APPROXIMATELY 1 MONTH.
NHTSA complaint #10166054 — an unverified report by a vehicle owner.
I OWN A 1999 BMW 323I. RECENTLY, THE CHECK ENGINE LIGHT KEEPS COMING ON ALONG WITH THE SIGN FOR THE TRANSMISSION (THE EXCLAMATION IN THE CIRCLE). THEN THE POWER WAS SIGNIFICANTLY REDUCED WHICH DIDN'T ALLOW ME TO DRIVE OVER 40 MPH. I TOOK IT TO THE BMW DEALER NEAR MY HOME AND AFTER THEY RAN THE EXPENSIVE DIAGNOSTIC TEST THEY STILL WEREN'T SURE WHAT THE PROBLEM WAS. HOWEVER, THEY SAID THEY RECEIVED A BULLETIN FROM BMW TELLING THEM THAT RESETTING THE COMPUTER FOR THE TORQUE AND TRANSMISSION WOULD FIX THE PROBLEM. HOWEVER, THIS WAS ONLY A TEMPORARY FIX, AS IT ONLY LASTED FOR ONE WEEK. THE LIGHT STILL CAME ON AND THEY STILL DON'T KNOW WHAT THE PROBLEM IS. THIS FRUSTRATES ME THAT THE BMW DEALER DOESN'T KNOW WHAT THE PROBLEM IS. I KNOW OF SEVERAL OTHER BMW OWNERS AND THEY HAVE THE SAME PROBLEM. THEY ALL HAVE TRADED THEIR CARS IN FOR A HONDA OR SOME OTHER JAPANESE MADE CAR, WHICH I AM CONSIDERING TOO! HOWEVER, I SHOULDN'T HAVE TO RESORT TO THIS, AS I HAVE SPENT A LOT OF MONEY FOR THIS LUXURY CAR AND WOULD LIKE TO KEEP IT. NEVERTHELESS, I BELIEVE THIS IS A MANUFACTURING PROBLEM, AS MANY ELECTRICAL PROBLEMS AMONG OTHERS HAVE BEEN REPORTED BY BMW OWNERS AND DEALERS. A CO-WORKER'S HAD A '98 325 AND HAD ONLY ABOUT 70K MILES ON IT AND SHE HAD MAJOR ENGINE PROBLEMS AND SPENT ABOUT $3500 DOLLARS AND THE PROBLEM STILL WASN'T FIXED. SO, SHE TRADE HERS IN FOR A HONDA. I SPENT ABOUT $400.00 AND MY PROBLEM IS STILL NOT FIXED. I AM HESITANT TO POUR ANY MORE MONEY INTO FIXING MY CAR ESPECIALLY, AFTER MY FRIEND SPENT MUCH MORE AND HERS WASN'T FIXED, AND WHEN THE MECHANICS AREN'T SURE WHAT THE FIX IS. I BELIEVE THIS IS AN ACROSS THE BOARD TYPE OF PROBLEM WITH MANY IF NOT ALL BMW'S AND THE MANUFACTURER DOESN'T WANT TO ADMIT IT. JUST GO TO BMWCOMPLAINTS.COM TO SEE FOR YOURSELF. I WOULD LIKE AN INVESTIGATION INTO THIS PROBLEM AND A RECALL TO FIX THESE SERIOUS PROBLEMS.
NHTSA complaint #10138404 — an unverified report by a vehicle owner.
DECK LID WIRING HARNESS HAD TO BE REPLACE DUE TO WORN/CUT WIRES. THE CAR IS A 2000 BMW 323CIC WITH 28,000 MILES ON IT. THE CAR HAS BEEN OPERATED SINCE NEW ONLY BY MY WIFE. THE CAR IS KEPT IN A GARAGE AND HAS BEEN SERVICE BY BMW ONLY. A BACK UP LIGHT WAS NOT WORKING AND INSTRUMENT LIGHTS WERE NOT WORKING PROPERLY. IT APPEARS EVIDENT THAT THE DECK LID HARNESS WAS EITHER IMPROPERLY INSTALLED AT THE FACTORY OR WAS OF A DEFECTIVE DESIGN. I WAS CONCERNED THAT CUT WIRES COULD HAVE PRODUCED A FIRE IF NOT CORRECTED IN A TIMELY FASHION. I HAD THE CAR REPAIRED AT OUR LOCAL BMW DEALER.
NHTSA complaint #10127093 — an unverified report by a vehicle owner.
I BELIEVE THAT CARMAX SOLD ME A LEMON. IT IS A 1999 BMW 323CI, WAS PURCHASED USED AT THE INDEPENDENCE BOULEVARD STORE ON NOV 28, 2003, WITH 57,097 MILES. THE PURCHASE PRICE WAS $21,420 INCLUDING A $1,699 EXTENDED WARRANTY FOR 3YRS/36000. AUTOMOBILE WARRANTY AGREEMENT NUMBER: 7106508410. *AK SINCE SHORTLY AFTER PURCHASE, THERE HAVE BEEN EXCESSIVE AND EXPENSIVE DEFECTS, INCLUDING SAFETY ITEMS. THE CAR HAS BROKEN DOWN, FAILED TO START, REQUIRED TOWING, AND THE CONTROL PANEL FLASHES SPURIOUS WARNINGS. DESPITE THE WARRANTY, AND DESPITE MY REQUESTS TO CARMAX, CRITICAL REPAIRS HAVE NOT BEEN PERFORMED. SAFETY DEFECTS STILL OCCUR AND ARE NOT BEING REPAIRED BY CARMAX (I.E. CURRENT CONTROL PANEL WARNING FOR LIGHTS). MAJOR MECHANICAL ITEMS ARE NOT BEING PERFORMED UNDER WARRANTY (E.G. TRANSMISSION). THIS HAS ALL OCCURRED IN LESS THAN A YEAR, AND WITH LESS THAN 5,000 MILES OF MY DRIVING. SUMMARY OF REPAIRS SINCE PURCHASE: 12/17/0357,561MI.AIR BAG LIGHT FAULT, SEAT BELT, ELECTRICAL & CONTROL PANEL 12/23/0457,694REAR DEFROSTER, ELECTRICAL, WINDOW REPLACED, WORN BRAKES 06/04/0459,565HORN REPLACED, FUSES & ELECTRICAL 9/10/0461,230CLUTCH REPLACED, WARNING LIGHTS, CONTROL PANEL FAILURE LIGHT INTERMITTENTLY COMES ON (HAS NOT BEEN FIXED) THE CAR IS CURRENTLY UNSAFE TO DRIVE...REFERENCE THE CONTROL PANEL WARNING INDICATOR THAT CARMAX CANNOT ANALYZE NOR REPAIR. THE HISTORY OF SAFETY PROBLEMS INCLUDE FUSES, AIR BAG, ELECTRICAL SYSTEM, AND HORN. SUMMARY: I WAS SOLD A "LEMON" AND HAVE AN UNSAFE AUTOMOBILE. I REQUIRE A SAFE CAR TO DRIVE, AND I WANT TO STOP PAYING FOR REPEATED DEFECTS AND BREAKDOWNS. RECOMMEMDED SOLUTION: I SUGGEST THAT EITHER: (A) THE CAR BE RETURNED FOR A FULL REFUND, INCLUDING REIMBURSEMENT FOR THE COST OF ALL DEFECTS, OR; (B) I BE REIMBURSED FOR ALL DEFECTS AND THAT THE TERMS OF THE 30 DAY WARRANTY BE EXTENDED TO NOVEMBER 29, 2006.
NHTSA complaint #10093295 — an unverified report by a vehicle owner.
I BELIEVE THAT CARMAX SOLD ME A LEMON. IT IS A 1999 BMW 323CI, WAS PURCHASED USED AT THE INDEPENDENCE BOULEVARD STORE ON NOV 28, 2003, WITH 57,097 MILES. THE PURCHASE PRICE WAS $21,420 INCLUDING A $1,699 EXTENDED WARRANTY FOR 3YRS/36000. AUTOMOBILE WARRANTY AGREEMENT NUMBER: 7106508410. *AK SINCE SHORTLY AFTER PURCHASE, THERE HAVE BEEN EXCESSIVE AND EXPENSIVE DEFECTS, INCLUDING SAFETY ITEMS. THE CAR HAS BROKEN DOWN, FAILED TO START, REQUIRED TOWING, AND THE CONTROL PANEL FLASHES SPURIOUS WARNINGS. DESPITE THE WARRANTY, AND DESPITE MY REQUESTS TO CARMAX, CRITICAL REPAIRS HAVE NOT BEEN PERFORMED. SAFETY DEFECTS STILL OCCUR AND ARE NOT BEING REPAIRED BY CARMAX (I.E. CURRENT CONTROL PANEL WARNING FOR LIGHTS). MAJOR MECHANICAL ITEMS ARE NOT BEING PERFORMED UNDER WARRANTY (E.G. TRANSMISSION). THIS HAS ALL OCCURRED IN LESS THAN A YEAR, AND WITH LESS THAN 5,000 MILES OF MY DRIVING. SUMMARY OF REPAIRS SINCE PURCHASE: 12/17/0357,561MI.AIR BAG LIGHT FAULT, SEAT BELT, ELECTRICAL & CONTROL PANEL 12/23/0457,694REAR DEFROSTER, ELECTRICAL, WINDOW REPLACED, WORN BRAKES 06/04/0459,565HORN REPLACED, FUSES & ELECTRICAL 9/10/0461,230CLUTCH REPLACED, WARNING LIGHTS, CONTROL PANEL FAILURE LIGHT INTERMITTENTLY COMES ON (HAS NOT BEEN FIXED) THE CAR IS CURRENTLY UNSAFE TO DRIVE...REFERENCE THE CONTROL PANEL WARNING INDICATOR THAT CARMAX CANNOT ANALYZE NOR REPAIR. THE HISTORY OF SAFETY PROBLEMS INCLUDE FUSES, AIR BAG, ELECTRICAL SYSTEM, AND HORN. SUMMARY: I WAS SOLD A "LEMON" AND HAVE AN UNSAFE AUTOMOBILE. I REQUIRE A SAFE CAR TO DRIVE, AND I WANT TO STOP PAYING FOR REPEATED DEFECTS AND BREAKDOWNS. RECOMMEMDED SOLUTION: I SUGGEST THAT EITHER: (A) THE CAR BE RETURNED FOR A FULL REFUND, INCLUDING REIMBURSEMENT FOR THE COST OF ALL DEFECTS, OR; (B) I BE REIMBURSED FOR ALL DEFECTS AND THAT THE TERMS OF THE 30 DAY WARRANTY BE EXTENDED TO NOVEMBER 29, 2006.
NHTSA complaint #10093295 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
I BELIEVE THAT CARMAX SOLD ME A LEMON. IT IS A 1999 BMW 323CI, WAS PURCHASED USED AT THE INDEPENDENCE BOULEVARD STORE ON NOV 28, 2003, WITH 57,097 MILES. THE PURCHASE PRICE WAS $21,420 INCLUDING A $1,699 EXTENDED WARRANTY FOR 3YRS/36000. AUTOMOBILE WARRANTY AGREEMENT NUMBER: 7106508410. *AK SINCE SHORTLY AFTER PURCHASE, THERE HAVE BEEN EXCESSIVE AND EXPENSIVE DEFECTS, INCLUDING SAFETY ITEMS. THE CAR HAS BROKEN DOWN, FAILED TO START, REQUIRED TOWING, AND THE CONTROL PANEL FLASHES SPURIOUS WARNINGS. DESPITE THE WARRANTY, AND DESPITE MY REQUESTS TO CARMAX, CRITICAL REPAIRS HAVE NOT BEEN PERFORMED. SAFETY DEFECTS STILL OCCUR AND ARE NOT BEING REPAIRED BY CARMAX (I.E. CURRENT CONTROL PANEL WARNING FOR LIGHTS). MAJOR MECHANICAL ITEMS ARE NOT BEING PERFORMED UNDER WARRANTY (E.G. TRANSMISSION). THIS HAS ALL OCCURRED IN LESS THAN A YEAR, AND WITH LESS THAN 5,000 MILES OF MY DRIVING. SUMMARY OF REPAIRS SINCE PURCHASE: 12/17/0357,561MI.AIR BAG LIGHT FAULT, SEAT BELT, ELECTRICAL & CONTROL PANEL 12/23/0457,694REAR DEFROSTER, ELECTRICAL, WINDOW REPLACED, WORN BRAKES 06/04/0459,565HORN REPLACED, FUSES & ELECTRICAL 9/10/0461,230CLUTCH REPLACED, WARNING LIGHTS, CONTROL PANEL FAILURE LIGHT INTERMITTENTLY COMES ON (HAS NOT BEEN FIXED) THE CAR IS CURRENTLY UNSAFE TO DRIVE...REFERENCE THE CONTROL PANEL WARNING INDICATOR THAT CARMAX CANNOT ANALYZE NOR REPAIR. THE HISTORY OF SAFETY PROBLEMS INCLUDE FUSES, AIR BAG, ELECTRICAL SYSTEM, AND HORN. SUMMARY: I WAS SOLD A "LEMON" AND HAVE AN UNSAFE AUTOMOBILE. I REQUIRE A SAFE CAR TO DRIVE, AND I WANT TO STOP PAYING FOR REPEATED DEFECTS AND BREAKDOWNS. RECOMMEMDED SOLUTION: I SUGGEST THAT EITHER: (A) THE CAR BE RETURNED FOR A FULL REFUND, INCLUDING REIMBURSEMENT FOR THE COST OF ALL DEFECTS, OR; (B) I BE REIMBURSED FOR ALL DEFECTS AND THAT THE TERMS OF THE 30 DAY WARRANTY BE EXTENDED TO NOVEMBER 29, 2006.
NHTSA complaint #10093295 — an unverified report by a vehicle owner.