Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 1997 BMW 528
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Engine & Cooling
529.4%
Median failure at 48,000 miles
Brakes
317.6%
1 crashes, 0 fires
Steering
211.8%
Median failure at 48,000 miles
Stability & Traction Control
15.9%
Median failure at 48,000 miles
Seat Belts
15.9%
Tires
15.9%
Lights
15.9%
0 crashes, 1 fires
Body & Structure
15.9%
Airbags
15.9%
1 crashes, 0 fires
Transmission & Drivetrain
15.9%
Median failure at 72,500 miles
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 1996peak 3Aug 2015
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
Durham, NCFire
EXTERIOR LIGHTING:BACK UP LIGHTS
THE THIRD/MIDDLE REAR BRAKE LIGHT HOUSING HAS MELTED DUE TO EXCESSIVE HEAT BUILD UP WHEN USING BRAKES FOR EXTENDED TIME PERIODS (E.G., WHEN STUCK IN VERY SLOW MOVING TRAFFIC). THIS HAS CAUSED THE RED LENSE TO MELT OVER THE BULB, THEREBY POSING A RISK OF FIRE AND PREVENTING THE CAR FROM BEING INSPECTED. I AM CONCERNED ABOUT USING THE CAR IN THIS CONDITION DUE TO THE RISK OF FIRE (I HAVE SMELLED THE BURNING PLASTIC). THE HOUSING AND LIGHTING ASSEMBLY ARE ALL ORIGINAL EQUIPMENT. THE DEALER HAS INDICATED THAT IT WILL NOT FIX THE SAFETY HAZARD EVEN THOUGH IT IS UNDER WARRANTY AND ALL ORIGINAL EQUIPMENT (AND IT WILL COST $550 FOR ME TO REPAIR IT). THIS DEFECT ALSO PERMITS WHITE LIGHT TO SHINE FROM THE BRAKE LIGHT ASSEMBLY, THEREBY POSING AN ADDITIONAL SAFETY ISSUE.
NHTSA complaint #746507 — an unverified report by a vehicle owner.
Jackson, MICrash
AIR BAGS:FRONTAL
THE ABS BRAKES FAILED TO OPERATE WHEN APPLIED UPON SLOWING DOWN TO MAKE A TURN, CAUSING THE VEHICLE TO GO DOWN A 6 TO 8 FOOT HILL, HITTING A TREE AND THE AIR BAGS DID NOT DEPLOY. PLEASE DESCRIBE DETAILS.
NHTSA complaint #806467 — an unverified report by a vehicle owner.
Jackson, MICrash
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ABS BRAKES FAILED TO OPERATE WHEN APPLIED UPON SLOWING DOWN TO MAKE A TURN, CAUSING THE VEHICLE TO GO DOWN A 6 TO 8 FOOT HILL, HITTING A TREE AND THE AIR BAGS DID NOT DEPLOY. PLEASE DESCRIBE DETAILS.
NHTSA complaint #806467 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 48,000 milesSUN City, AZ
STEERING
I BOUGHT THE 1997 BMW 528I OFF LEASE. IT WAS MY SECOND BMW. THE PRIOR BMW HAD VIRTUALLY NO PROBLEMS. I GUESS THE SECOND ONE HAD TO MAKE UP FOR THE FIRST ONE. IF I ONLY HAD A NICKLE FOR EVERY TIME I WISHED I HADN'T TRADED FOR THE SECOND ONE. 1. THE FIRST PROBLEM OCCURRED IMMEDIATELY, THE ENGINE OVERHEATED AND I HAD TO HAVE IT TOWED TO A BMW DEALERSHIP. THIS WAS TO HAPPEN SEVERAL TIMES OVER THE NEXT YEAR AND A HALF. WHENEVER I DROVE THE CAR I HAD TO KEEP ONE EYE ON THE ENGINE TEMPERATURE AT ALL TIMES (IT WOULD HEAT UP VERY FAST). THE BMW DEALERSHIP MECHANICS COULDN'T SOLVE THE PROBLEM EVEN THOUGH THEY CHARGED ME OVER $2,000. WELL, THAT AND A COUPLE OF BOLDFACE LIES ENDED MY RELATIONSHIP WITH THAT DEALERSHIP. 2. THE SECOND PROBLEM OCCURRED IN ROUGHLY THE SAME TIME FRAME. AS I WAS DRIVING ALONG ONE DAY THE STEERING WHEEL STARTED MOVING IN AND OUT REPETITIVELY AND WOULDN'T STOP ALONG WITH MY SEAT (IT HAD NOTHING TO DO WITH THE MEMORY SWITCHES IN THE DOOR). THIS OCCURRED SEVERAL TIMES ALSO. 3. THE RADIO (FM) AND CD PLAYER QUIT IMMEDIATELY ALONG WITH THE SUN ROOF... I AM AN ENGINEER AND I HAVE MANAGED TO FIX SOME OF THE PROBLEMS MYSELF BUT I AM ASHAMED TO RELATE MY EXPERIENCE WITH THE BMW DEALERSHIPS HERE, AS WELL AS SOME OTHER AUTO-REPAIR FACILITIES. OH, I MIGHT ADD THAT NONE OF MY FIVE CHILDREN, WHO ARE ALL ENGINEERS OR DOCTORS, OWN A BMW AND I'M SURE NONE OF THEIR KIDS (15) WILL EITHER.
NHTSA complaint #10745657 — an unverified report by a vehicle owner.
at 48,000 milesSUN City, AZ
ENGINE
I BOUGHT THE 1997 BMW 528I OFF LEASE. IT WAS MY SECOND BMW. THE PRIOR BMW HAD VIRTUALLY NO PROBLEMS. I GUESS THE SECOND ONE HAD TO MAKE UP FOR THE FIRST ONE. IF I ONLY HAD A NICKLE FOR EVERY TIME I WISHED I HADN'T TRADED FOR THE SECOND ONE. 1. THE FIRST PROBLEM OCCURRED IMMEDIATELY, THE ENGINE OVERHEATED AND I HAD TO HAVE IT TOWED TO A BMW DEALERSHIP. THIS WAS TO HAPPEN SEVERAL TIMES OVER THE NEXT YEAR AND A HALF. WHENEVER I DROVE THE CAR I HAD TO KEEP ONE EYE ON THE ENGINE TEMPERATURE AT ALL TIMES (IT WOULD HEAT UP VERY FAST). THE BMW DEALERSHIP MECHANICS COULDN'T SOLVE THE PROBLEM EVEN THOUGH THEY CHARGED ME OVER $2,000. WELL, THAT AND A COUPLE OF BOLDFACE LIES ENDED MY RELATIONSHIP WITH THAT DEALERSHIP. 2. THE SECOND PROBLEM OCCURRED IN ROUGHLY THE SAME TIME FRAME. AS I WAS DRIVING ALONG ONE DAY THE STEERING WHEEL STARTED MOVING IN AND OUT REPETITIVELY AND WOULDN'T STOP ALONG WITH MY SEAT (IT HAD NOTHING TO DO WITH THE MEMORY SWITCHES IN THE DOOR). THIS OCCURRED SEVERAL TIMES ALSO. 3. THE RADIO (FM) AND CD PLAYER QUIT IMMEDIATELY ALONG WITH THE SUN ROOF... I AM AN ENGINEER AND I HAVE MANAGED TO FIX SOME OF THE PROBLEMS MYSELF BUT I AM ASHAMED TO RELATE MY EXPERIENCE WITH THE BMW DEALERSHIPS HERE, AS WELL AS SOME OTHER AUTO-REPAIR FACILITIES. OH, I MIGHT ADD THAT NONE OF MY FIVE CHILDREN, WHO ARE ALL ENGINEERS OR DOCTORS, OWN A BMW AND I'M SURE NONE OF THEIR KIDS (15) WILL EITHER.
NHTSA complaint #10745657 — an unverified report by a vehicle owner.
at 48,000 milesSUN City, AZ
ELECTRONIC STABILITY CONTROL (ESC)
I BOUGHT THE 1997 BMW 528I OFF LEASE. IT WAS MY SECOND BMW. THE PRIOR BMW HAD VIRTUALLY NO PROBLEMS. I GUESS THE SECOND ONE HAD TO MAKE UP FOR THE FIRST ONE. IF I ONLY HAD A NICKLE FOR EVERY TIME I WISHED I HADN'T TRADED FOR THE SECOND ONE. 1. THE FIRST PROBLEM OCCURRED IMMEDIATELY, THE ENGINE OVERHEATED AND I HAD TO HAVE IT TOWED TO A BMW DEALERSHIP. THIS WAS TO HAPPEN SEVERAL TIMES OVER THE NEXT YEAR AND A HALF. WHENEVER I DROVE THE CAR I HAD TO KEEP ONE EYE ON THE ENGINE TEMPERATURE AT ALL TIMES (IT WOULD HEAT UP VERY FAST). THE BMW DEALERSHIP MECHANICS COULDN'T SOLVE THE PROBLEM EVEN THOUGH THEY CHARGED ME OVER $2,000. WELL, THAT AND A COUPLE OF BOLDFACE LIES ENDED MY RELATIONSHIP WITH THAT DEALERSHIP. 2. THE SECOND PROBLEM OCCURRED IN ROUGHLY THE SAME TIME FRAME. AS I WAS DRIVING ALONG ONE DAY THE STEERING WHEEL STARTED MOVING IN AND OUT REPETITIVELY AND WOULDN'T STOP ALONG WITH MY SEAT (IT HAD NOTHING TO DO WITH THE MEMORY SWITCHES IN THE DOOR). THIS OCCURRED SEVERAL TIMES ALSO. 3. THE RADIO (FM) AND CD PLAYER QUIT IMMEDIATELY ALONG WITH THE SUN ROOF... I AM AN ENGINEER AND I HAVE MANAGED TO FIX SOME OF THE PROBLEMS MYSELF BUT I AM ASHAMED TO RELATE MY EXPERIENCE WITH THE BMW DEALERSHIPS HERE, AS WELL AS SOME OTHER AUTO-REPAIR FACILITIES. OH, I MIGHT ADD THAT NONE OF MY FIVE CHILDREN, WHO ARE ALL ENGINEERS OR DOCTORS, OWN A BMW AND I'M SURE NONE OF THEIR KIDS (15) WILL EITHER.
NHTSA complaint #10745657 — an unverified report by a vehicle owner.
at 72,500 milesPittsfield, IL
POWER TRAIN:AUTOMATIC TRANSMISSION
DT*: THE CONTACT STATED WHILE DRIVING AT NO PARTICULAR SPEED, THE GEAR SHIFT INDICATOR DOWN SHIFTED INTO NEUTRAL. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION ONLY. UPDATED 4/11/2006 -
NHTSA complaint #10153889 — an unverified report by a vehicle owner.
LOS Angeles, CA
ENGINE AND ENGINE COOLING:COOLING SYSTEM
ENGINE KEEPS OVERHEATING DUE TO A FAULTY WATER PUMP. DEALER HAS REPLACED WATER PUMP TWICE.
NHTSA complaint #8004403 — an unverified report by a vehicle owner.
Taylors, SC
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
ENGINE OVERHEATED SUDDENLY AT EXPRESSWAY SPEED. SUSPECT THERMASTAT OR WATER PUMP. CAUSED MAJOR ENGINE FAILURE, "MELTDOWN" OF RADIATOR ASSY.
NHTSA complaint #748337 — an unverified report by a vehicle owner.
Durham, NCFire
EXTERIOR LIGHTING:BACK UP LIGHTS
THE THIRD/MIDDLE REAR BRAKE LIGHT HOUSING HAS MELTED DUE TO EXCESSIVE HEAT BUILD UP WHEN USING BRAKES FOR EXTENDED TIME PERIODS (E.G., WHEN STUCK IN VERY SLOW MOVING TRAFFIC). THIS HAS CAUSED THE RED LENSE TO MELT OVER THE BULB, THEREBY POSING A RISK OF FIRE AND PREVENTING THE CAR FROM BEING INSPECTED. I AM CONCERNED ABOUT USING THE CAR IN THIS CONDITION DUE TO THE RISK OF FIRE (I HAVE SMELLED THE BURNING PLASTIC). THE HOUSING AND LIGHTING ASSEMBLY ARE ALL ORIGINAL EQUIPMENT. THE DEALER HAS INDICATED THAT IT WILL NOT FIX THE SAFETY HAZARD EVEN THOUGH IT IS UNDER WARRANTY AND ALL ORIGINAL EQUIPMENT (AND IT WILL COST $550 FOR ME TO REPAIR IT). THIS DEFECT ALSO PERMITS WHITE LIGHT TO SHINE FROM THE BRAKE LIGHT ASSEMBLY, THEREBY POSING AN ADDITIONAL SAFETY ISSUE.
NHTSA complaint #746507 — an unverified report by a vehicle owner.
Navarre, FL
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
WHILE GETTING ROUTINE SERVICE CHECK THE SEVICE REPRESENTATIVE REPORTED THE CAR HAD RUN HOT. I HAD NOTICED NO PREVIOUS PROBLEMS, HOWEVER THEY SUGGESTED A WATER PUMP REPLACEMENT. I TEST DROVE THE CAR AND IT BEGAN TO OVERHEAT. I RETURNED TO THE DEALERSHIP AND SUGGESTED THE THERMOSTAT BE REPLACED FIRST. IT HAS BEEN ONE MONTH AND I HAVE NOT HAD ANY TEMPATURE PROBLEMS.
NHTSA complaint #738190 — an unverified report by a vehicle owner.
Navarre, FL
ENGINE AND ENGINE COOLING:COOLING SYSTEM
WHILE GETTING ROUTINE SERVICE CHECK THE SEVICE REPRESENTATIVE REPORTED THE CAR HAD RUN HOT. I HAD NOTICED NO PREVIOUS PROBLEMS, HOWEVER THEY SUGGESTED A WATER PUMP REPLACEMENT. I TEST DROVE THE CAR AND IT BEGAN TO OVERHEAT. I RETURNED TO THE DEALERSHIP AND SUGGESTED THE THERMOSTAT BE REPLACED FIRST. IT HAS BEEN ONE MONTH AND I HAVE NOT HAD ANY TEMPATURE PROBLEMS.
NHTSA complaint #738190 — an unverified report by a vehicle owner.
Woodland Hills, CA
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE DRIVING BRAKE LIGHTS CAME ON. TOOK VEHICLE INTO THE DEALER, AND THEY ADVISED THE CONSUMER THAT FRONT AND BACK BRAKES AND ROTORS WERE BAD. VEHICLE ALSO DIDN'T PASS THE INSPECTION. DEALER WILL ONLY TAKE $200.00 OFF FOR SERVICE. CINSUMER SAID THAT THERE WAS ONLY 10,000 MILES ON THE CAR WHEN TAKEN IT INTO THE DEALER.
NHTSA complaint #854652 — an unverified report by a vehicle owner.
Brooklyn, NY
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
ABS BRAKE LIGHT INDICATOR WENT ON, AND WAS TOLD BY DEALER THAT CONSUMER COULD DRIVE ANOTHER 200 MILES, ONLY DROVE ANOTHER 50 MILES AND NEEDED NEW FRONT AND BACK ROTORS.CONSUMER CONTACTED DEALER.
NHTSA complaint #844413 — an unverified report by a vehicle owner.
Coral Springs, LA
TIRES
IN JUST 32,000 MILES WE ARE NOW HAVING TO REPLACE ANOTHER SET OF TIRES. THE FIRST 2 WENT AT JUST 11.000 MILES AND EVERY 11,000 MILES LATER. IS THIS STANDARD? BMW SAYS YES! *AK( DOT NUMBER: TIRE SIZE: 2256015 )
NHTSA complaint #706351 — an unverified report by a vehicle owner.
Scotia, NY
SEAT BELTS:FRONT:ANCHORAGE
WHILE DRIVING THE SEAT BELTS ARE NOT ADJUSTABLE, AND THE SEAT BELT COVERS ACROSS THE CONSUMER'S NECK. IN CAS OF AN ACCIDENT, THE SEAT BELTS MIGHT CAUSE SERIOUS INJURIES.
NHTSA complaint #827504 — an unverified report by a vehicle owner.
Manhattan, CA
STRUCTURE:BODY:BUMPERS
BUMPER DEFECTIVE.
NHTSA complaint #534690 — an unverified report by a vehicle owner.
Dothan, AL
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHILE PARKING HEARD A POPPING NOISE FROM LEFT FRONT AND STEERING WAS LOST. AFTER VEHICLE STAYED PARKED FOR A WHILE STEERING CAME BACK. DEALER NOT ABLE TO LOCATE PROBLEM.
NHTSA complaint #814706 — an unverified report by a vehicle owner.
Jackson, MICrash
AIR BAGS:FRONTAL
THE ABS BRAKES FAILED TO OPERATE WHEN APPLIED UPON SLOWING DOWN TO MAKE A TURN, CAUSING THE VEHICLE TO GO DOWN A 6 TO 8 FOOT HILL, HITTING A TREE AND THE AIR BAGS DID NOT DEPLOY. PLEASE DESCRIBE DETAILS.
NHTSA complaint #806467 — an unverified report by a vehicle owner.
Jackson, MICrash
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE ABS BRAKES FAILED TO OPERATE WHEN APPLIED UPON SLOWING DOWN TO MAKE A TURN, CAUSING THE VEHICLE TO GO DOWN A 6 TO 8 FOOT HILL, HITTING A TREE AND THE AIR BAGS DID NOT DEPLOY. PLEASE DESCRIBE DETAILS.
NHTSA complaint #806467 — an unverified report by a vehicle owner.