This is an electric vehicle. I experienced a sudden loss of all power while traveling on the interstate in heavy traffic. I nearly lost control of the vehicle as it would not respond to my inputs. I had to cross two lanes of dense interstate traffic to get to a safe area to pull over and it was terrifying because the car just suddenly shut down while traveling at highway speeds. The dealership that I had the car towed to did some diagnostic work and said that "EME" had failed. The EME is the main processor that controls all electrical functions in the vehicle. My understanding is that 2019 BMW i3's were recalled due to failures of the EME due to corrosion. How my car was missed in that reacall, I can't ascertain. Perhaps because my particular car has an "S" designation, so it is called an "i3S" and it slipped through the cracks on the original recall. At any rate, the failure was catastrophic; it could have caused an accident and killed me. The car lost all power at highway speeds. Please look into why the i3S was overlooked in the original recall.
NHTSA complaint #11737149 — an unverified report by a vehicle owner.
On two occasions the power steering failed while i was driving, once several months ago and again last Wednesday. Fortunately i was driving on surface streets close to home. i parked the car for twenty minutes and upon starting it the problem seemed to be gone. After the first occurance i went to the dealer and they said they knew nothing about the problem. I also called BMW USA.... again they knew nothing. The second time, last week, i took the car to the dealer again and they located a software update. Without actually acknowledging the problem, BMW had a software update and after initially asking me to pay for it, they agreed to pay.
NHTSA complaint #11529897 — an unverified report by a vehicle owner.
While driving through a parking lot at slow speeds on 6/24/2023 around 6:30 pm in Phoenix AZ, I noticed the steering felt very heavy and the car pulled hard to the left. While driving slowly down a driveway, I checked the air pressure data and found all 4 tires at recommended levels. I drove 15 miles to my home below the speed limit while wrestling with the steering wheel, thinking that the power to the steering system had somehow failed. Some quick online research upon my return revealed that this problem is not unusual, but can be resolved by turning the car off and then back on again. Following this procedure solved the issue, but leaves me with uncertainty as to when it may happen again.
NHTSA complaint #11528759 — an unverified report by a vehicle owner.
The steering becomes sluggish, hard to turn back to center. Seems as though I had a flat front tire. This was not the case. I restarted car then no longer had the problem. This has happened twice. Once to my wife and then myself.
NHTSA complaint #11512015 — an unverified report by a vehicle owner.
The contact owns a 2016 BMW I3. The contact stated while driving at various speeds, the steering wheel became difficult to maneuver. Additionally, the contact stated that after making a turn, the steering wheel failed to properly return to center. No warning lights were illuminated. The vehicle was taken to an independent mechanic however, the cause of the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 88,000.
NHTSA complaint #11509547 — an unverified report by a vehicle owner.
Hello , I am owning a BMW i3REX (2018). Recently like many other users experienced multiple times the loss of power steering after starting the vehicle. While previous events like this were short lived and resolved with stopping, turning off and on the vehicle, this time it was on entering a highway, where the car suddenly lost its power steering and could not be driven properly. I had to exit , switched the car off and restart after a couple of minutes, which resolved this problem completely. I am reporting this to you, as I see this as a major safety risk for the BMW i3, which as it seems also other driver experiences and so far no solution has been found by BMW (please see https://www.mybmwi3.com/forum/viewtopic.php?t=5065) ?
NHTSA complaint #11468829 — an unverified report by a vehicle owner.
Previously reported a steering incident no. 11438343. Dealer indidicated that there was a "bug in the software" and that the car would be entitled to a one time fix under extended warranty. Dealership worked on the issue and completed the warranty repair on 11/28/2021 and I picked up the vehicle. Upon starting the car, the steering felt "different". I turned right to exit the dealership and tried to straighten the car but the steering turned full left and I crossed into the opposite lane of traffic. I stopped, turned the wheel to center, let it go and it turned full left on its own. I shut the car off, restarted and steering was normal. Drove back to the dealership for them to complete the repair. Dealership reported that this has occurred once for them but they cannot get it to repeat so they are going to keep the car for a few days. I am concerned that they will consider this an out of warranty repair because they were clear that they would offer a "one time fix" for the known issue.
NHTSA complaint #11438729 — an unverified report by a vehicle owner.
Vehicle experiences periodic loss of "power steering". Very difficult to steer or control. Steering does not re-center making control difficult. Steering is restored after shutting down the car for a few minutes. Dealership cannot find any faults or codes.
NHTSA complaint #11438343 — an unverified report by a vehicle owner.
I had just turned on the car a few minutes prior to the incident and I was approaching an intersection to turn left onto a 2-lane highway. As I made the left turn, the steering felt wrong like the car was over then under steering. I was able to straighten out, and I felt like the power steering had failed. A quarter mile down the road, I turned left into a gas station, and I could feel the heaviness of the steering. It felt exactly like if the power steering was deactivated. I came to a stop, turn off fans, rolled the window down, and turned the steering wheel to see if there were any odd noises. There weren't. There were no error lamps or messages displayed. I turned off the car for a minute then back on again. The steering felt fine from then on. It felt unsafe because of the sudden loss of expected steering control. I have not yet taken the car to the dealer for this issue, but it was at the dealership two weeks ago for an oil change and inspection.
NHTSA complaint #11431762 — an unverified report by a vehicle owner.
Power steering malfunctioned causing steering to be very stiff. This happened whenever the car exceeded about 25 MPH, and returned to normal at low speeds. The car wanted to veer out of the lane and required force to keep it in the lane. After turning the car off and back on, the car steering returned to normal. This event happens sporadically, about once a month. While the steering can be overpowered to keep the car on course, this can be very dangerous if you are not expecting it.
NHTSA complaint #11427083 — an unverified report by a vehicle owner.
ROADS WERE CLEAR BUT EDGES SLUSHY. TEMP WAS 27 DEGREES.DROVE 2 MILES AT 40ISH MPH TO STARBUCKS, GOT COFFEE. NORMAL REAR WHEEL DRIVE TRACTION ISSUES WHEN CHANGING LANES, ETC. I WAS DRIVING CAREFULLY AND ABOUT 5 MPH UNDER WHAT EVERYONE ELSE WAS DOING. ABOUT A MILE AWAY FROM THE COFFEE DRIVE THROUGH, I CHANGED LANES (RIGHT TO LEFT) OVER A PILE OF SLUSH...NORMAL MILD TRACTION ISSUES. WAS IN THE LEFT LANE AND HAD "RECOVERED" WHEN SUDDENLY MORE YELLOW TRACTION WARNING LIGHTS CAME ON (ONE ON DRIVERS CONTROL PANEL, ONE ON THE INFO PANEL)...READING IT LATER, IT SAID TO DRIVE GENTLY, THE TRACTION CONTROL SYSTEM WAS RECALIBRATING. I AM A VERY GOOD DRIVER...I LOST COMPLETE CONTROL. I WAS STEERING INTO THE SKID, BUT IT DIDN'T FEEL LIKE A NORMAL SKID. IT DIDN'T SLOW (I KNOW NOT TO BRAKE - AND THERE WASN'T ANY TRAFFIC TO WORRY ABOUT). COMPLETELY INTO THE RIGHT BREAKDOWN LANE, RECOVERED SOMEWHAT, INTO THE LEFT LANE UNTIL I FINALLY GENTLY HIT THE CURB AT ABOUT 10 MPH. I WAS GOING ABOUT 35 MPH WHEN THE NIGHTMARE STARTED. EVEN AFTER GAINING SOME MODICUM OF CONTROL, I COULDN'T GO MORE THAN ABOUT 20 MPH WITHOUT COMPLETELY LOSING ANY KIND OF TRACTION CONTROL. PULLED OVER, TURNED THE CAR OFF/ON...NO CHANGE. PULLED OVER, RESET THE CAR BY WALKING 15 YDS AWAY WITH THE KEYS FOR 15 MINUTES, I COULD PULL OUT AND DRIVE NORMALLY FOR 100 YDS, THEN THE "RECALIBRATING" NOTIFICATION WOULD COME ON AND I WOULD LOSE CONTROL. I WAS ON 4 LANE HIGHWAY WITH MEDIAN. EVEN AFTER WAITING 2 HOURS FOR A TOW, THE PAVEMENT WAS DRY AND I HAD NO CONTROL.
NHTSA complaint #11408397 — an unverified report by a vehicle owner.
POWER STEERING FAILURE WHILE IN MOTION - OPERATING THE VEHICLE ON PUBLIC ROADWAY - MAKING IT DIFFICULT AND DANGEROUS TO NAVIGATE A TURN. NO WARNING LIGHTS APPEARED.
NHTSA complaint #11404544 — an unverified report by a vehicle owner.
LOST POWER STEERING AS I WAS LEAVING MY HOUSE, MAKING CAR VERY DIFFICULT TO CONTROL. THINKING I HAD A FLAT TIRE, I TURNED AROUND AND RETURNED HOME. SHUT DOWN THE CAR, CHECKED THE TIRES (THEY WERE FINE), RESTARTED IT, AND POWER STEERING RETURNED. THIS HAPPENED TWICE WITHIN A FEW DAYS.
NHTSA complaint #11390882 — an unverified report by a vehicle owner.
EVERY 3 TO 21 DAYS, MY STEERING PULLS HARD TO THE LEFT. THIS OCCURS ON FLAT ROADS ON DRY PAVEMENT. I HAVE TO PULL THE STEERING WHEEL HARD TO THE RIGHT TO KEEP THE VEHICLE GOING STRAIGHT AT CITY DRIVING SPEEDS (0-35 MPH). ON ONE OCCASION THIS OCCURRED WHILE ON THE FREEWAY DRIVING AT 70 MPH. TIRE PRESSURES ARE ALL WITHIN SPEC AND TIRES ARE IN GREAT SHAPE. AFTER STOPPING AND RESTARTING THE CAR, IT SOMETIMES WILL GO AWAY. IN LOOKING AT THE BMW RECALLS AND TECHNICAL NOTES, THEY HAVE NO SOLUTION TO THIS PROBLEM AND CALL IT A SOFTWARE ISSUE. THIS HAS HAPPENED TO ME AT LEAST 6 TIMES.
NHTSA complaint #11361132 — an unverified report by a vehicle owner.
ON THE WAY BACK HOME FROM WORK, STEERING FELT QUITE HEAVY AND IT KEPT PULLING TOWARDS THE RIGHT SIDE. I INITIALLY THOUGHT I HAD A FLAT TIRE BUT THE TIRE PRESSURE WAS NORMAL. DRIVING BACK HOME ON FREEWAY FELT VERY UNSAFE AS IT WAS QUITE UNSTEADY AT SPEEDS GREATER THAN 30MPH
NHTSA complaint #11354047 — an unverified report by a vehicle owner.
SOMETIMES WHILE DRIVING HIGHWAY SPEEDS STEERING FEELS HARD TO TURN. SEEMS LIKE STEERING WANT TO REMAIN CENTERED OR OVERLY TURNS SUDDENLY AT LOW SPEED. VERY RANDOM. I LOOKED ONLINE AND MANY PEOPLE REPORTED THE SAME ISSUE. I BELIEVE IT NEEDS A SOFTWARE UPDATE. NO WARNING LIGHTS OR CODES STORED IN VEHICLE.
NHTSA complaint #11338790 — an unverified report by a vehicle owner.
STEERING BECOMES LOPSIDED, IT'S LOOSE TO TURN ONE WAY, AND HARD TO TURN THE OTHER WAY, AS IF ONE OF THE FRONT TIRES IS FLAT. THE CAR WILL TEND TO VEER LEFT OR RIGHT, AND I HAVE TO PULL HARD ON THE STEERING WHEEL TO KEEP IT GOING STRAIGHT. THERE IS NO CONSISTENCY AS TO WHETHER IT VEERS LEFT OR RIGHT, AND THE DIRECTION CHANGES INTERMITTENTLY. THIS PROBLEM HAPPENS ALSO INTERMITTENTLY, SOMETIMES EVERY FEW DAYS OR EVERY COUPLE OF WEEKS. TURNING THE CAR OFF AND THEN BACK ON RESOLVES THE PROBLEM, BUT THEN THE SAME PROBLEM EVENTUALLY OCCURS AGAIN SOMETIME LATER. THIS IS MOST LIKELY A SOFTWARE ISSUE. THERE ARE MANY COMPLAINTS ABOUT THIS SAME BEHAVIOR ON I3'S ONLINE AND ON NHTSA WEBSITE. THIS IS CLEARLY A SERIOUS SAFETY ISSUE, AND BMW SHOULD ADDRESS IT RIGHT AWAY.
NHTSA complaint #11326815 — an unverified report by a vehicle owner.
AFTER DRIVING SHORT DISTANCE ON A CITY STREET, SUDDENLY CAR STARTED PULLING TO THE LEFT OR TO THE RIGHT SIDE, THE STEERING BECAME VERY HEAVY ( IT FEELS LIKE POWER STEERING STOPPED WORKING).
NHTSA complaint #11310435 — an unverified report by a vehicle owner.
INTERMITTENTLY WHILE DRIVING, IT FEELS LIKE THERE ARE TWO FLAT FRONT TIRES, BUT THEY ARE OF PROPER INFLATION. STEERING PULLS ONE WAY OR THE OTHER WITH NO CENTER FEEL. FEELS LIKE YOU ARE DRIVING AN OLD TRUCK WITH LOOSE STEERING LINKAGE. UNSETTLING AT HIGH SPEEDS OR CURVY ROADS. SENSORS ALERT ON THE DASH: PEDESTRIAN WARNING, STABILITY CONTROL, AND OTHERS. THIS HAPPENED ONCE BEFORE, AND DEALER LOOKED AT THE STEERING ANGLE SENSOR, AND DID AN ALIGNMENT, WHICH RESOLVED FOR TWO MONTHS.
NHTSA complaint #11309778 — an unverified report by a vehicle owner.
STEERING BECAME NOTCHY AND FELT LIKE LOSS OF POWER STEERING AT SPEEDS ABOVE 25 MPH. IT ALSO FELT LIKE IT WAS PULLING TO THE LEFT WHILE ON CITY STREETS DRIVING STRAIGHT. THE CAR IS CURRENTLY AT BMW OF LAS VEGAS. I READ ONLINE WHERE MANY OTHER I3 OWNERS WERE EXPERIENCING SIMILAR ISSUES. MANY HAVE REPORTED THAT THE ISSUE MAY BE SOFTWARE RELATED AND DIFFICULT TO REPRODUCE AS IT HAPPENS INTERMITTENTLY AND SHUTTING OFF THE CAR CAN RESET IT GIVING A FALSE SENSE OF SECURITY UNTIL THE NEXT TIME IT HAPPENS.
NHTSA complaint #11307955 — an unverified report by a vehicle owner.