Owners have filed 58 complaints
about the 2023 BMW IX with NHTSA between 2023 and 2026.
The largest single group is the driver assist & collision avoidance.
Across this model's run it ranks 2 of 4 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 62
Against the median year of the BMW IX. 50 means typical for this
model; 100 means roughly double.
Severity — 100
44.8% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
100% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2023peak 8Jul 2026
Recalls on the 2023 BMW IX
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
BMW of North America, LLC (BMW) is recalling certain 2022-2025 i4, 2022-2024 IX, 2023-2024 I7, and 2024 I5 vehicles. The electric drive motor software may shut down the high-voltage system, causing a loss of drive power.
Risk: A loss of drive power increases the risk of a crash.
BMW of North America, LLC (BMW) is recalling certain 2022-2025 IX, 2023-2024 I7, and 2022-2023 i4 vehicles. The high-voltage battery cell modules may not have been assembled properly, resulting in stress on the module frame and possible module failure.
Risk: Battery module failure may lead to a shutdown of the high-voltage system which can result in a loss of drive power, increasing the risk of a crash. In addition, module failure increases the risk of a fire.
BMW of North America, LLC (BMW) is recalling certain 2022-2023 iX xDrive50, iX M60, i4 eDrive40, i4 M50, and 2023 i760 xDrive hybrid electric vehicles. The high voltage battery combined charging unit (CCU) may not have been manufactured correctly, resulting in improperly connected and/or assembled components inside the CCU.
Risk: An improperly connected or assembled CCU can interrupt electrical power while driving and result in an engine stall, increasing the risk of a crash.
23V409000
VEHICLE SPEED CONTROL:CRUISE CONTROL
BMW of North America, LLC (BMW) is recalling certain 2022-2024 iX xDrive50 and iX M60 vehicles. The driver may unintentionally reactivate the cruise control system while turning the steering wheel at low speeds, resulting in a sudden increase of vehicle speed.
Risk: A sudden increase in vehicle speed can increase the risk of a crash.
BMW of North America, LLC (BMW) is recalling certain 2022-2024 iX xDrive50 and 2023 i4 eDrive35, i4 eDrive40, and i4 M50 Hybrid Electric vehicles. The high voltage battery cell monitoring circuit may have improperly secured electrical connections which can result in an engine stall.
Risk: An engine stall increases the risk of a crash.
23V079000
AIR BAGS:FRONTAL
BMW of North America, LLC (BMW) is recalling certain 2022-2023 iX xDrive40, iX xDrive50, iX M60 and 2022-2023 X1 xDrive28i vehicles. The front driver's air bag may have been manufactured incorrectly and may not deploy as intended during a crash.
Risk: A driver's air bag that does not deploy as intended during a crash increases the risk of injury.
23V026000
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT
BMW of North America, LLC (BMW) is recalling certain 2022-2023 i4 eDrive40 and iX xDrive50 electric vehicles. During vehicle start-up, the artificial sound generator control unit may experience a fault and fail to generate the external pedestrian warning sound. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Risk: Without external warning sounds, pedestrians may be unaware of an approaching vehicle, increasing the risk of injury.
BMW of North America, LLC (BMW) is recalling certain 2022-2023 iX xDrive40, iX xDrive50, iX M60, i4 eDrive35, i4 eDrive40, i4 M50, and 2023 i7 xDrive60 vehicles. The high voltage battery electronic control unit (ECU) software may cause an interruption of electrical power.
Risk: An interruption of electrical power may result in a sudden loss of drive power, increasing the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20253207,231 units in Canada
High Voltage
Issue: On certain vehicles, a problem with the electric drive motor software could cause the vehicle to enter a fail-safe mode. If this happens, there could be a loss of power to the wheels. Note: This problem would cause a warning light to turn on and a warning message to be displayed. Safety Risk: A loss of power to the wheels could increase the risk of a crash. Corrective Actions: BMW will notify owners by mail and send a wireless over-the-air software update to eligible vehicles to update the electric drive motor software. Alternatively, you may schedule an appointment to have the update performed at a BMW dealership.
Recall 2024544587,250 units in Canada
Label
Issue: On certain vehicles, the tire and loading information label does not list that there is no spare tire in both official languages. The label reads as "NONE" when it should read as "NONE / AUCUN". Canadian regulations require the information to be listed on the label in both English and French. Safety Risk: This error does not affect vehicle safety. Corrective Actions: This is not a recall. The company has corrected the tire and loading information label for all new vehicles.
Recall 20233637 units in Canada
High Voltage
Issue: On a small number of vehicles, the combined charging unit (CCU) may not have been assembled correctly. As a result, power from the high-voltage battery could be interrupted while driving. If this happens, the vehicle could stall and lose power to the wheels. Safety Risk: A sudden loss of power could increase the risk of a crash. Corrective Actions: BMW will notify owners by mail and advise you to take your vehicle to a dealership to replace the high-voltage battery combined charging unit (CCU).
Recall 20233332,730 units in Canada
Accessories
Issue: On certain vehicles, the driver's hand could accidently reactivate the cruise control while turning at low speeds. If this happens, the vehicle could accelerate and cause an unexpected speed increase. Safety Risk: An unexpected increase in vehicle speed could create the risk of a crash. Corrective Actions: BMW will notify owners by mail and instruct you to take your vehicle to a dealership to update the vehicle software.
Recall 20230613,881 units in Canada
Airbag
Issue: On certain vehicles, the driver-front airbag may not inflate correctly in a crash. Safety Risk: An airbag that does not inflate correctly could create an increased risk of injury in a crash. Corrective Actions: BMW will notify owners by mail and instruct you to take your vehicle to a dealership to replace the driver-front airbag.
Recall 20227342,155 units in Canada
High Voltage
Issue: On certain vehicles, a software problem could cause the high-voltage battery electronic control unit to reset. As a result, the high-voltage system could disconnect while driving. If this happens, there could be a sudden loss of power to the wheels. Note: If this happens, you may see a warning message on the instrument panel. Safety Risk: A loss of power to the wheels could increase the risk of a crash. Corrective Actions: BMW will notify owners by mail and instruct you to take your vehicle to a dealer to update the high-voltage battery electronic control unit software.
Recall 2022364745 units in Canada
Airbag
Issue: On certain vehicles, the air bag control unit may not work properly due to a software error. As a result, the airbag warning light and warning messages may not turn on when there is a problem with the airbag system or the pedestrian protection system. Note: This recall replaces Transport Canada recall 2022-183. Vehicles that were repaired under that recall also require this repair. Safety Risk: An airbag system that does not work properly could increase the risk of injury in a crash. Corrective Actions: BMW will notify owners by mail and instruct you to take your vehicle to a dealership to update the airbag control unit software. To reduce the safety risk, BMW recommends that you should not transport any passengers until the recall repairs have been completed.
Recall 20223631,151 units in Canada
Lights And Instruments
Issue: When using the valet parking mode, a software problem could cause certain warning messages not to appear on the central information display. If this happens, the driver would not be alerted about these specific problems with vehicle components and/or systems. Additionally, it may not be possible to adjust the brightness of the instrument cluster. Canadian regulations require warning lights or messages to display when certain faults are detected. The regulations also require an adjustment for the brightness of the instrument cluster. Safety Risk: A driver that does not get warning messages about problems with vehicle components and/or systems could have an increased risk of a crash. Corrective Actions: BMW will notify owners by mail and instruct you to take your vehicle to a dealership to update the head unit software.
Reports where the owner recorded a crash, a fire, an injury or a death.
Falls Church, VACrash
ELECTRICAL SYSTEM
I am reporting an incident involving unintended vehicle movement/acceleration in my 2023 BMW iX xDrive50. BMW of North America inspected the vehicle and claims no defect was found; however, they refuse to provide the Event Data Recorder (EDR) data or diagnostic logs used to reach that conclusion. The incident occurred around September 1, 2025. The vehicle exhibited behavior inconsistent with normal operation. BMW’s response relies on undisclosed internal data and post-incident testing that does not recreate the event conditions. I am requesting NHTSA review this matter, including BMW’s refusal to disclose vehicle data relevant to potential safety defects involving throttle, braking, Auto-Hold, or software-controlled torque systems.
NHTSA complaint #11706089 — an unverified report by a vehicle owner.
Falls Church, VACrash
FORWARD COLLISION AVOIDANCE: WARNINGS
I am reporting an incident involving unintended vehicle movement/acceleration in my 2023 BMW iX xDrive50. BMW of North America inspected the vehicle and claims no defect was found; however, they refuse to provide the Event Data Recorder (EDR) data or diagnostic logs used to reach that conclusion. The incident occurred around September 1, 2025. The vehicle exhibited behavior inconsistent with normal operation. BMW’s response relies on undisclosed internal data and post-incident testing that does not recreate the event conditions. I am requesting NHTSA review this matter, including BMW’s refusal to disclose vehicle data relevant to potential safety defects involving throttle, braking, Auto-Hold, or software-controlled torque systems.
NHTSA complaint #11706089 — an unverified report by a vehicle owner.
I am reporting an incident involving unintended vehicle movement/acceleration in my 2023 BMW iX xDrive50. BMW of North America inspected the vehicle and claims no defect was found; however, they refuse to provide the Event Data Recorder (EDR) data or diagnostic logs used to reach that conclusion. The incident occurred around September 1, 2025. The vehicle exhibited behavior inconsistent with normal operation. BMW’s response relies on undisclosed internal data and post-incident testing that does not recreate the event conditions. I am requesting NHTSA review this matter, including BMW’s refusal to disclose vehicle data relevant to potential safety defects involving throttle, braking, Auto-Hold, or software-controlled torque systems.
NHTSA complaint #11706089 — an unverified report by a vehicle owner.
Flower Mound, TXCrash
UNKNOWN OR OTHER
Incident Date: August 20, 2025 Vehicle: BMW iX (2023 BMW iX XDrive 50 VIN - [XXX] ) On August 20, 2025, I was driving my BMW iX during heavy rain when the vehicle suddenly lost control and hydroplaned. Despite my efforts to steer and brake carefully, the vehicle skidded and hit the divider three times. Shockingly, none of the airbags deployed during the impact. I have experienced repeated traction and stability issues with this vehicle during rainy conditions, even while driving at low speeds. Both my husband and I have noticed that the car tends to hydroplane and lose grip on wet roads much more easily than other vehicles we have driven. I am very concerned that the BMW iX may have a serious design or safety flaw affecting its handling and stability in wet weather, as well as a potential defect with the airbag deployment system. I strongly urge BMW and the NHTSA to investigate this issue to prevent future accidents and ensure consumer safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11691742 — an unverified report by a vehicle owner.
Weston, MACrash
UNKNOWN OR OTHER
2023 BMWiX with sudden acceleration issue upon parking. Vehicle has been subject to recall for unintended activation of cruise control upon parking and a software update was supposedly issued by BMW and yet this occurred to me today causing front end collision and lots of damage to my car. Not hurt nor were others but certainly could have been.
NHTSA complaint #11689535 — an unverified report by a vehicle owner.
Weston, MACrash
STRUCTURE:BODY
2023 BMWiX with sudden acceleration issue upon parking. Vehicle has been subject to recall for unintended activation of cruise control upon parking and a software update was supposedly issued by BMW and yet this occurred to me today causing front end collision and lots of damage to my car. Not hurt nor were others but certainly could have been.
NHTSA complaint #11689535 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Boulder, CO
POWER TRAIN
THIS VEHICLE HAD A BRIEF WARNING TO STOP DRIVING AND QUICKLY LOST ANY POWER. THE VEHICLE WAS COMPLETELY DISABLED IN THE MIDDLE OF A BUSY HIGHWAY. THERE WERE DEFINITE SAFTEY CONCERNS TO MYSELF AND OTHERS REGARDING COLLISION POTENTIAL. THE PROBLEM IS CONFIRMED IN MULTIPLE ELECTRIC BMW IX MODELS BY DEALERS AND OTHER OWNERS. BMW HAS CONFIRMED DRIVE CHAIN FAILURE RELATED TO MANUFACTURING DUST IN THE MOTOR OR COOLING PUMP FAILURE. THIS SAFETY PROBLEM CONTINUES TO PRESENT IN IX VEHICLES.
NHTSA complaint #11747601 — an unverified report by a vehicle owner.
Monroe, CT
VISIBILITY/WIPER
While driving my leased BMW iX on the highway during heavy rain, the windshield wipers suddenly malfunctioned. The wipers began striking each other violently and then completely stopped working. This caused an immediate loss of visibility at highway speed. My pregnant wife was in the vehicle at the time, creating a serious safety risk. This appears to be a safety-related defect involving the windshield wiper system. I am requesting that NHTSA document and review this complaint for possible defect investigation.
NHTSA complaint #11733915 — an unverified report by a vehicle owner.
Chevy Chase, MD
UNKNOWN OR OTHER
Incident Date: [XXX] Problem Area: Electrical System / Charging System The DC fast charging (CCS) system on this 2023 BMW iX xDrive50 failed completely on [XXX] while traveling on a highway in Richmond, Virginia. The vehicle was unable to charge at an Electrify America station despite other vehicles — including an identical 2023 BMW iX xDrive50 — charging successfully at the same station. A second nearby ChargePoint station was also attempted without success. Hard restarts and software updates did not resolve the issue. The vehicle had to be driven home on remaining range with no ability to fast charge, creating a safety risk of range loss on a highway. The vehicle was subsequently dropped off at BMW of Rockville (MD) on February 24, 2026 for warranty repair. As of April 10, 2026 — 45+ days later — BMW has been unable to diagnose or repair the defect. The vehicle remains at the dealership. This defect renders the vehicle unable to fast charge, substantially limiting its safe range on any trip beyond local driving. BMW of North America has been formally notified. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11731218 — an unverified report by a vehicle owner.
Chevy Chase, MD
ELECTRICAL SYSTEM
Incident Date: [XXX] Problem Area: Electrical System / Charging System The DC fast charging (CCS) system on this 2023 BMW iX xDrive50 failed completely on [XXX] while traveling on a highway in Richmond, Virginia. The vehicle was unable to charge at an Electrify America station despite other vehicles — including an identical 2023 BMW iX xDrive50 — charging successfully at the same station. A second nearby ChargePoint station was also attempted without success. Hard restarts and software updates did not resolve the issue. The vehicle had to be driven home on remaining range with no ability to fast charge, creating a safety risk of range loss on a highway. The vehicle was subsequently dropped off at BMW of Rockville (MD) on February 24, 2026 for warranty repair. As of April 10, 2026 — 45+ days later — BMW has been unable to diagnose or repair the defect. The vehicle remains at the dealership. This defect renders the vehicle unable to fast charge, substantially limiting its safe range on any trip beyond local driving. BMW of North America has been formally notified. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11731218 — an unverified report by a vehicle owner.
Falls Church, VACrash
ELECTRICAL SYSTEM
I am reporting an incident involving unintended vehicle movement/acceleration in my 2023 BMW iX xDrive50. BMW of North America inspected the vehicle and claims no defect was found; however, they refuse to provide the Event Data Recorder (EDR) data or diagnostic logs used to reach that conclusion. The incident occurred around September 1, 2025. The vehicle exhibited behavior inconsistent with normal operation. BMW’s response relies on undisclosed internal data and post-incident testing that does not recreate the event conditions. I am requesting NHTSA review this matter, including BMW’s refusal to disclose vehicle data relevant to potential safety defects involving throttle, braking, Auto-Hold, or software-controlled torque systems.
NHTSA complaint #11706089 — an unverified report by a vehicle owner.
Falls Church, VACrash
FORWARD COLLISION AVOIDANCE: WARNINGS
I am reporting an incident involving unintended vehicle movement/acceleration in my 2023 BMW iX xDrive50. BMW of North America inspected the vehicle and claims no defect was found; however, they refuse to provide the Event Data Recorder (EDR) data or diagnostic logs used to reach that conclusion. The incident occurred around September 1, 2025. The vehicle exhibited behavior inconsistent with normal operation. BMW’s response relies on undisclosed internal data and post-incident testing that does not recreate the event conditions. I am requesting NHTSA review this matter, including BMW’s refusal to disclose vehicle data relevant to potential safety defects involving throttle, braking, Auto-Hold, or software-controlled torque systems.
NHTSA complaint #11706089 — an unverified report by a vehicle owner.
I am reporting an incident involving unintended vehicle movement/acceleration in my 2023 BMW iX xDrive50. BMW of North America inspected the vehicle and claims no defect was found; however, they refuse to provide the Event Data Recorder (EDR) data or diagnostic logs used to reach that conclusion. The incident occurred around September 1, 2025. The vehicle exhibited behavior inconsistent with normal operation. BMW’s response relies on undisclosed internal data and post-incident testing that does not recreate the event conditions. I am requesting NHTSA review this matter, including BMW’s refusal to disclose vehicle data relevant to potential safety defects involving throttle, braking, Auto-Hold, or software-controlled torque systems.
NHTSA complaint #11706089 — an unverified report by a vehicle owner.
Flower Mound, TXCrash
UNKNOWN OR OTHER
Incident Date: August 20, 2025 Vehicle: BMW iX (2023 BMW iX XDrive 50 VIN - [XXX] ) On August 20, 2025, I was driving my BMW iX during heavy rain when the vehicle suddenly lost control and hydroplaned. Despite my efforts to steer and brake carefully, the vehicle skidded and hit the divider three times. Shockingly, none of the airbags deployed during the impact. I have experienced repeated traction and stability issues with this vehicle during rainy conditions, even while driving at low speeds. Both my husband and I have noticed that the car tends to hydroplane and lose grip on wet roads much more easily than other vehicles we have driven. I am very concerned that the BMW iX may have a serious design or safety flaw affecting its handling and stability in wet weather, as well as a potential defect with the airbag deployment system. I strongly urge BMW and the NHTSA to investigate this issue to prevent future accidents and ensure consumer safety. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11691742 — an unverified report by a vehicle owner.
Weston, MACrash
UNKNOWN OR OTHER
2023 BMWiX with sudden acceleration issue upon parking. Vehicle has been subject to recall for unintended activation of cruise control upon parking and a software update was supposedly issued by BMW and yet this occurred to me today causing front end collision and lots of damage to my car. Not hurt nor were others but certainly could have been.
NHTSA complaint #11689535 — an unverified report by a vehicle owner.
Weston, MACrash
STRUCTURE:BODY
2023 BMWiX with sudden acceleration issue upon parking. Vehicle has been subject to recall for unintended activation of cruise control upon parking and a software update was supposedly issued by BMW and yet this occurred to me today causing front end collision and lots of damage to my car. Not hurt nor were others but certainly could have been.
NHTSA complaint #11689535 — an unverified report by a vehicle owner.
Weston, MACrash
FORWARD COLLISION AVOIDANCE: WARNINGS
2023 BMWiX with sudden acceleration issue upon parking. Vehicle has been subject to recall for unintended activation of cruise control upon parking and a software update was supposedly issued by BMW and yet this occurred to me today causing front end collision and lots of damage to my car. Not hurt nor were others but certainly could have been.
NHTSA complaint #11689535 — an unverified report by a vehicle owner.
Glendora, CA
ELECTRICAL SYSTEM
On November 16, 2023, I was driving the vehicle in the far left lane of the freeway when, without any warning, the vehicle lost propulsion and would not accelerate. It also lost power assisted steering AND power assisted braking. I had to decelerate with no power brakes while attempting to safely cross 3-4 lanes to the nearest freeway exit with no power steering, while maintaining enough momentum to not get stuck in the middle of the freeway. After it lost propulsion, the several warnings flashed on the screen noting that the vehicle stabilization system was disabled, "vehicle may roll", the tire pressure monitoring was disabled, and the restraint system monitoring was disabled. I managed to steer the vehicle safely to the bottom off the offramp but had to bring the vehicle to a full stop. As a result, I was stuck blocking traffic at the bottom of the offramp. I attached a few photos showing what was happening but have additional video documenting the loss of power steering and power brakes but they are too large to attach here. The screen stated the roadside assistance feature was unavailable so I used the emergency button on the interior roof, which connected me to BMW's call center. The representative requested that the fire department assist with moving my vehicle out of traffic. We had to towed to the dealership (see attached invoice). We were told it only needed a software update which was then done. We still kept getting the same high voltage warnings, leading to 3-4 additional repair invoices. Finally BMW offered another software update in May 2025. We still receive high voltage warnings, drivetrain warnings, and chassis warnings and are afraid it will shut down again on the freeway. Software updates seem to be a bandaid.The loss of power braking and steering while doing 70 mph was a terrifying experience that could easily lead to serious injury and death.
NHTSA complaint #11676769 — an unverified report by a vehicle owner.
Glendora, CA
FUEL/PROPULSION SYSTEM
On November 16, 2023, I was driving the vehicle in the far left lane of the freeway when, without any warning, the vehicle lost propulsion and would not accelerate. It also lost power assisted steering AND power assisted braking. I had to decelerate with no power brakes while attempting to safely cross 3-4 lanes to the nearest freeway exit with no power steering, while maintaining enough momentum to not get stuck in the middle of the freeway. After it lost propulsion, the several warnings flashed on the screen noting that the vehicle stabilization system was disabled, "vehicle may roll", the tire pressure monitoring was disabled, and the restraint system monitoring was disabled. I managed to steer the vehicle safely to the bottom off the offramp but had to bring the vehicle to a full stop. As a result, I was stuck blocking traffic at the bottom of the offramp. I attached a few photos showing what was happening but have additional video documenting the loss of power steering and power brakes but they are too large to attach here. The screen stated the roadside assistance feature was unavailable so I used the emergency button on the interior roof, which connected me to BMW's call center. The representative requested that the fire department assist with moving my vehicle out of traffic. We had to towed to the dealership (see attached invoice). We were told it only needed a software update which was then done. We still kept getting the same high voltage warnings, leading to 3-4 additional repair invoices. Finally BMW offered another software update in May 2025. We still receive high voltage warnings, drivetrain warnings, and chassis warnings and are afraid it will shut down again on the freeway. Software updates seem to be a bandaid.The loss of power braking and steering while doing 70 mph was a terrifying experience that could easily lead to serious injury and death.
NHTSA complaint #11676769 — an unverified report by a vehicle owner.
Elmhurst, ILCrash
POWER TRAIN
Yesterday on 7/13, my family and I were fully stopped and parked in a parking spot (car was in park, to the best of my knowledge). The front passenger had just exited the vehicle and was opening the back door where my kids were just beginning to get out of their seats. At that moment, something occurred that caused the car to speed over the parking curb, across a pedestrian sidewalk and struck a brick and glass building storefront. What's odd is, assuming the car was in park, which i believe it was, the car accelerated to max speed and the airbags did not deploy and the hazard lights never turned on after the accident. In addition, the car has safety features designed to detect objects and avoid collisions and should switch the car to park when the car is stopped and doors are opened. I am happy and motivated to make the car available for inspection immediately. I really want to understand what happened and why for my own benefit (and peace of mind) but mostly because I don't want this to happen to any one else in the car or pedestrians in the area. Had my car been parked just a little further down the block, families were eating lunch at an outdoor restaurant which could have ended in serious injury or worse. My car is currently in the tow yard that the police department picked. My insurance is asking me where to tow and I want to make sure it ends up somewhere that can fully diagnose what happened based on the car's internal computer (if possible). The car has been seen by my local police department and fire department that came on site. But, no formal inspection has occurred yet. But will likely be done this week. No warning messages were shown on the car prior to the accident and potential malfunction.
NHTSA complaint #11673410 — an unverified report by a vehicle owner.
Elmhurst, ILCrash
AIR BAGS
Yesterday on 7/13, my family and I were fully stopped and parked in a parking spot (car was in park, to the best of my knowledge). The front passenger had just exited the vehicle and was opening the back door where my kids were just beginning to get out of their seats. At that moment, something occurred that caused the car to speed over the parking curb, across a pedestrian sidewalk and struck a brick and glass building storefront. What's odd is, assuming the car was in park, which i believe it was, the car accelerated to max speed and the airbags did not deploy and the hazard lights never turned on after the accident. In addition, the car has safety features designed to detect objects and avoid collisions and should switch the car to park when the car is stopped and doors are opened. I am happy and motivated to make the car available for inspection immediately. I really want to understand what happened and why for my own benefit (and peace of mind) but mostly because I don't want this to happen to any one else in the car or pedestrians in the area. Had my car been parked just a little further down the block, families were eating lunch at an outdoor restaurant which could have ended in serious injury or worse. My car is currently in the tow yard that the police department picked. My insurance is asking me where to tow and I want to make sure it ends up somewhere that can fully diagnose what happened based on the car's internal computer (if possible). The car has been seen by my local police department and fire department that came on site. But, no formal inspection has occurred yet. But will likely be done this week. No warning messages were shown on the car prior to the accident and potential malfunction.
NHTSA complaint #11673410 — an unverified report by a vehicle owner.
Elmhurst, ILCrash
FORWARD COLLISION AVOIDANCE: WARNINGS
Yesterday on 7/13, my family and I were fully stopped and parked in a parking spot (car was in park, to the best of my knowledge). The front passenger had just exited the vehicle and was opening the back door where my kids were just beginning to get out of their seats. At that moment, something occurred that caused the car to speed over the parking curb, across a pedestrian sidewalk and struck a brick and glass building storefront. What's odd is, assuming the car was in park, which i believe it was, the car accelerated to max speed and the airbags did not deploy and the hazard lights never turned on after the accident. In addition, the car has safety features designed to detect objects and avoid collisions and should switch the car to park when the car is stopped and doors are opened. I am happy and motivated to make the car available for inspection immediately. I really want to understand what happened and why for my own benefit (and peace of mind) but mostly because I don't want this to happen to any one else in the car or pedestrians in the area. Had my car been parked just a little further down the block, families were eating lunch at an outdoor restaurant which could have ended in serious injury or worse. My car is currently in the tow yard that the police department picked. My insurance is asking me where to tow and I want to make sure it ends up somewhere that can fully diagnose what happened based on the car's internal computer (if possible). The car has been seen by my local police department and fire department that came on site. But, no formal inspection has occurred yet. But will likely be done this week. No warning messages were shown on the car prior to the accident and potential malfunction.
NHTSA complaint #11673410 — an unverified report by a vehicle owner.
East Hartford CT, CTCrash
VEHICLE SPEED CONTROL
While parking in a rather standard strip mall parking lot, it was discovered the car was too close to the car on the right. The car was backed up a few feet and braked to a stop. When the gear shifter was moved to drive, the car took off and struck the car in front at 13 mph, causing about $75,000 of damage to our BMW iX M60. BMW did a precrash report with data but no written summary or opinion. It was quite clear from the phone call on the crash that BMW would argue the cause was driver error.
NHTSA complaint #11627725 — an unverified report by a vehicle owner.
Montebello, CA
POWER TRAIN
Car suddenly went into neutral and a drivetrain fault error message popped up. Unable to set to drive to continue driving. Powered off car and back on and same error message.
NHTSA complaint #11622176 — an unverified report by a vehicle owner.
Dallas, TXCrash
UNKNOWN OR OTHER
I was driving a 2023 BMW iX and attempting to park in front of a retail store in a strip mall parking lot. I was gently pressing the brake while trying to park in a space on the right. Then, suddenly, my car accelerated forward at high speed, crashing into the store's entrance door. This is clearly a case of sudden unintended acceleration.
NHTSA complaint #11594044 — an unverified report by a vehicle owner.
Bothell, WA
STEERING
Not sure what happened, there is a warning saying the steering effort has changed, I have found there are many ix users received this warning and get their steering rack replaced by the dealer
NHTSA complaint #11589818 — an unverified report by a vehicle owner.
Carefree, AZCrash
FORWARD COLLISION AVOIDANCE: WARNINGS
Our BMW iX was in B mode at a complete stop behind another parked car at the car wash. After about five minutes, the car took off at full acceleration and rear ended the car in front of us The BMW iX continued another 15 - 20 feet despite my attempts to repeatedly stepping on the breaks.
NHTSA complaint #11583850 — an unverified report by a vehicle owner.
Our BMW iX was in B mode at a complete stop behind another parked car at the car wash. After about five minutes, the car took off at full acceleration and rear ended the car in front of us The BMW iX continued another 15 - 20 feet despite my attempts to repeatedly stepping on the breaks.
NHTSA complaint #11583850 — an unverified report by a vehicle owner.
Carefree, AZCrash
BACK OVER PREVENTION: WARNINGS
Our BMW iX was in B mode at a complete stop behind another parked car at the car wash. After about five minutes, the car took off at full acceleration and rear ended the car in front of us The BMW iX continued another 15 - 20 feet despite my attempts to repeatedly stepping on the breaks.
NHTSA complaint #11583850 — an unverified report by a vehicle owner.
San Jose, CA
UNKNOWN OR OTHER
The car has a feature where the side view mirrors fold up when parked. Occasionally when unlocking and starting the car the driver side mirrors don’t fold out, and can’t be manually over ridden. This isn’t noticed till already driving and creates a safety hazard when switching lanes.
NHTSA complaint #11576407 — an unverified report by a vehicle owner.
Brooklyn, NY
UNKNOWN OR OTHER
The vehicle drivetrain failed and would not allow the driver to change gear, either to drive forward or backward. The vehicle engine was still on. The vehicle computer system generated the following message on the dashboard: "Drive carefully. Drivetrain fault. Have the problem checked by the nearest service center. Contact service center." There was an option to "Close message" at the bottom of the screen. The vehicle was stalled in the middle of the street. It took almost 30 minutes before the gear box inside the vehicle could be manipulated and shifted to drive, neutral, and reverse. The vehicle was towed away to the dealer. The mechanics at the dealership reported that there were metal debris in the rear motor that needed to be cleaned. New brushes were installed. I remained concerned about my safety and the safety of other drivers of similar models.
NHTSA complaint #11568082 — an unverified report by a vehicle owner.