Owners have filed 27 complaints
about the 2010 BMW X3 SAV with NHTSA between 2012 and 2018.
The largest single group is the airbags.
Across this model's run it ranks 2 of 5 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 20
Against the median year of the BMW X3 SAV. 50 means typical for this
model; 100 means roughly double.
Severity — 96
18.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 61
36% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
25,000 – 49,999 miles
857.1%
50,000 – 74,999 miles
428.6%
75,000 – 99,999 miles
214.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Oct 2012peak 4Oct 2018
NHTSA investigations into the 2010 BMW X3 SAV
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 74,000 milesNMB, FLFire
STRUCTURE:BODY
IN MOTION WHEN IT STARTED SMOKING. STATIONARY WHEN IT WENT UP IN FLAMES
NHTSA complaint #11091547 — an unverified report by a vehicle owner.
Baldwin, NYCrash1 injured
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 BMW X3 SAV. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING IN THE MIDDLE OF THREE LANES OF TRAFFIC. THE CONTACT EXITED THE VEHICLE WHILE THE PASSENGER REMAINED INSIDE. ANOTHER VEHICLE DRIVING AT A HIGH RATE OF SPEED CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE, PUSHED THE VEHICLE TO THE LEFT, AND CAUSED IT TO CRASH INTO A CURB. THE AIR BAGS DID NOT DEPLOY. THE DRIVER WAS NOT INJURED. THE FRONT PASSENGER SUSTAINED MAJOR INJURIES TO THE BACK, SHOULDER, AND NECK. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A REPAIR SHOP AND THE BODY DAMAGE WAS REPAIRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE VANOS HOUSING BOLTS WERE SUPPOSEDLY REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER RECALL FOR NHTSA CAMPAIGN NUMBER: 14V176000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED, BUT HAD NOT CALLED THE CONTACT BACK. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10926525 — an unverified report by a vehicle owner.
Baldwin, NYCrash1 injured
ENGINE
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 BMW X3 SAV. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING IN THE MIDDLE OF THREE LANES OF TRAFFIC. THE CONTACT EXITED THE VEHICLE WHILE THE PASSENGER REMAINED INSIDE. ANOTHER VEHICLE DRIVING AT A HIGH RATE OF SPEED CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE, PUSHED THE VEHICLE TO THE LEFT, AND CAUSED IT TO CRASH INTO A CURB. THE AIR BAGS DID NOT DEPLOY. THE DRIVER WAS NOT INJURED. THE FRONT PASSENGER SUSTAINED MAJOR INJURIES TO THE BACK, SHOULDER, AND NECK. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A REPAIR SHOP AND THE BODY DAMAGE WAS REPAIRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE VANOS HOUSING BOLTS WERE SUPPOSEDLY REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER RECALL FOR NHTSA CAMPAIGN NUMBER: 14V176000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED, BUT HAD NOT CALLED THE CONTACT BACK. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10926525 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 97,535 milesPlacerville, CA
AIR BAGS
ON MAY 31 2018 I TOOK MY X3 IN TO ROSEVILLE BMW FOR AIR BAG RECALL #B651617 PASSENGER SIDE SEAT MAT THEY TOLD MW PART ON ORDER AND DO NOT HAVE ANY PERSON SEATING IN THAT SEAT UBTILL RECALL IS COMPLEITED. IT IS NOW OCT 4 2018 AND NO REPAIR HAS BEEN MADE. I JUST GOT 2 MORE RECALL NOTICES FROM ROSEVILLE BMW STATING TO CALL THEM ABOUT RECALL #B651617 PAAS SEAT MAT. SO I CALLED SERVICE AND THEY TOLD ME NO PARTS HAVE COME IN AND DO NOT KNOW WHEN THE PART WILL BE SHIPPED!!!!!, ALSO ON ANOTHER NOTE ON THIS X3 I HAVE ALSO REPLACED WINDOW REGULATORS ALL 4 AND NOW BOTH REAR REGULATORS BROKE AGAIN #5 AND #6 THAT IS NOT CHEAP WHY??????
NHTSA complaint #11133391 — an unverified report by a vehicle owner.
at 97,535 milesPlacerville, CA
ELECTRICAL SYSTEM
ON MAY 31 2018 I TOOK MY X3 IN TO ROSEVILLE BMW FOR AIR BAG RECALL #B651617 PASSENGER SIDE SEAT MAT THEY TOLD MW PART ON ORDER AND DO NOT HAVE ANY PERSON SEATING IN THAT SEAT UBTILL RECALL IS COMPLEITED. IT IS NOW OCT 4 2018 AND NO REPAIR HAS BEEN MADE. I JUST GOT 2 MORE RECALL NOTICES FROM ROSEVILLE BMW STATING TO CALL THEM ABOUT RECALL #B651617 PAAS SEAT MAT. SO I CALLED SERVICE AND THEY TOLD ME NO PARTS HAVE COME IN AND DO NOT KNOW WHEN THE PART WILL BE SHIPPED!!!!!, ALSO ON ANOTHER NOTE ON THIS X3 I HAVE ALSO REPLACED WINDOW REGULATORS ALL 4 AND NOW BOTH REAR REGULATORS BROKE AGAIN #5 AND #6 THAT IS NOT CHEAP WHY??????
NHTSA complaint #11133391 — an unverified report by a vehicle owner.
at 74,000 milesNMB, FLFire
STRUCTURE:BODY
IN MOTION WHEN IT STARTED SMOKING. STATIONARY WHEN IT WENT UP IN FLAMES
NHTSA complaint #11091547 — an unverified report by a vehicle owner.
Audubon, PA
AIR BAGS
TAKATA RECALL, MY CAR HAS BEEN ON THE RECALL LIST FOR YEARS AND THE DEALER NEVER SEEMS TO HAVE THE PARTS TO REPLACE.
NHTSA complaint #11048031 — an unverified report by a vehicle owner.
at 59,000 milesPalo Alto, CA
AIR BAGS
IT'S BEEN 17 MONTHS AND BMW NA HAS NOT MOVED ON REPAIRING MY CAR.
NHTSA complaint #10995600 — an unverified report by a vehicle owner.
Albany, GA
AIR BAGS
TL* THE CONTACT OWNS A 2010 BMW X3. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/25/17*LJ
NHTSA complaint #10981248 — an unverified report by a vehicle owner.
Prescott Valley, AZ
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 BMW X3 SAV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE CONTACT CALLED MORE THAN TWO DEALERS, BUT A SPECIFIC DATE COULD NOT BE PROVIDED FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 06/01/17*LJ
NHTSA complaint #10978577 — an unverified report by a vehicle owner.
Sherman Oaks, CA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 BMW X3 SAV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10959591 — an unverified report by a vehicle owner.
Memphis, TN
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 BMW X3 SAV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10954256 — an unverified report by a vehicle owner.
at 35,000 milesLakewood Ranch, FL
AIR BAGS
RECEIVED FROM BMW, IN MARCH 2016, RECALL NOTICE 16V-071, DRIVER'S FRONT AIR BAG MODULE. AS OF THIS DATE, BMW STILL DOES NOT HAVE THE NECESSARY PARTS AVAILABLE, AND AS OF THIS DATE (12-21-2016) ADVISED ME NOT TO EXPECT THEM UNTIL EARLY 2017 - ALMOST A YEAR LATER. MY PRIOR COMPLAINT TO THE NHTSA HAS BEEN IGNORED. SOMEBODY, SOMEWHERE, NEEDS TO BE FIRED.
NHTSA complaint #10936760 — an unverified report by a vehicle owner.
Silver Spring, MD
AIR BAGS
NHTSA RECALL NUMBER 16V071 ISSUED ON 02/5/16 INSTRUCT THAT 2010 BMW X3 XDRIVE30I DRIVER'S FRONT AIR BAG IS DEFECTIVE AND MAY PRODUCE EXECESSIVE INTERNAL PRESSURE THAT COULD CAUSE THE INFLATOR TO RAPTURE RESULTING IN SERIOOUS INJURY OR DEATH. I HAVE BEEN CHECKING FREQUENTLY WITH BMW AND DID NOT REMEDY THE DEFECT TO DATE WHICH I THINK MORE THAN A REASONABLE PERIOD OF TIME TO COMPLETE THIS DEFEECT.
NHTSA complaint #10926685 — an unverified report by a vehicle owner.
Baldwin, NYCrash1 injured
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 BMW X3 SAV. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING IN THE MIDDLE OF THREE LANES OF TRAFFIC. THE CONTACT EXITED THE VEHICLE WHILE THE PASSENGER REMAINED INSIDE. ANOTHER VEHICLE DRIVING AT A HIGH RATE OF SPEED CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE, PUSHED THE VEHICLE TO THE LEFT, AND CAUSED IT TO CRASH INTO A CURB. THE AIR BAGS DID NOT DEPLOY. THE DRIVER WAS NOT INJURED. THE FRONT PASSENGER SUSTAINED MAJOR INJURIES TO THE BACK, SHOULDER, AND NECK. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A REPAIR SHOP AND THE BODY DAMAGE WAS REPAIRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE VANOS HOUSING BOLTS WERE SUPPOSEDLY REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER RECALL FOR NHTSA CAMPAIGN NUMBER: 14V176000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED, BUT HAD NOT CALLED THE CONTACT BACK. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10926525 — an unverified report by a vehicle owner.
Baldwin, NYCrash1 injured
ENGINE
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 BMW X3 SAV. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING IN THE MIDDLE OF THREE LANES OF TRAFFIC. THE CONTACT EXITED THE VEHICLE WHILE THE PASSENGER REMAINED INSIDE. ANOTHER VEHICLE DRIVING AT A HIGH RATE OF SPEED CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE, PUSHED THE VEHICLE TO THE LEFT, AND CAUSED IT TO CRASH INTO A CURB. THE AIR BAGS DID NOT DEPLOY. THE DRIVER WAS NOT INJURED. THE FRONT PASSENGER SUSTAINED MAJOR INJURIES TO THE BACK, SHOULDER, AND NECK. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A REPAIR SHOP AND THE BODY DAMAGE WAS REPAIRED. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE VANOS HOUSING BOLTS WERE SUPPOSEDLY REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE CONTACT RECEIVED NOTIFICATION OF A MANUFACTURER RECALL FOR NHTSA CAMPAIGN NUMBER: 14V176000 (ENGINE AND ENGINE COOLING). THE MANUFACTURER WAS NOTIFIED, BUT HAD NOT CALLED THE CONTACT BACK. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10926525 — an unverified report by a vehicle owner.
Stafford, VA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 BMW X3 SAV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10917775 — an unverified report by a vehicle owner.
Bronx, NY
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 BMW X3 SAV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10896941 — an unverified report by a vehicle owner.
Lakewood Ranch, FL
AIR BAGS
RECEIVED RECALL NOTICE DATED MARCH 2016 RE "DRIVER'S FRONT AIR BAG MODULE". BMW SARASOTA, FL DEALER STATES THAT NO PARTS ARE AVAILABLE TO REMEDY THIS DEFECT. THAT IS A 6 MONTH DELAY, WHICH IS AN UNREASONABLE PERIOD OF TIME FOR REPAIR.
NHTSA complaint #10897008 — an unverified report by a vehicle owner.
Silver Spring, MD
AIR BAGS
TL* THE CONTACT OWNS A 2010 BMW X3 SAV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10894470 — an unverified report by a vehicle owner.
South Dartmont, MA
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 BMW X3 SAV. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V071000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/13/16*LJ
NHTSA complaint #10893940 — an unverified report by a vehicle owner.
at 25,000 milesBarrington, RI
ENGINE
TL* THE CONTACT OWNS A 2010 BMW X3. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED AS THE SERVICE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE IGNITION COIL NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 25,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10782371 — an unverified report by a vehicle owner.
at 33,500 milesPotomac, MD
STEERING
MANY DASHBOARD WARNING LIGHTS CAME ON SIMULTANEOUSLY WHILE DRIVING. TOOK TO BMW OF ROCKVILLE MD. THEY DIAGNOSED FAILURE OF "FAULTY STEERING ANGLE SENSOR AND COIL SPRING." THEY CONFIRMED THIS WAS A SAFETY ISSUE, AND THAT IT WAS NOTHING WE DID THAT CAUSED IT-- IT WAS A FAULTY PART. AFTER ONLY 33,000 MILES, TO HAVE A CRITICAL PART FAIL, SEEMS SERIOUS TO ME. THEY CHARGED US $2080.76 TO FIX, BECAUSE IT WAS OUTSIDE WARRANTY DUE TO AGE OF CAR. TO MY MIND IF A PART FAULT OR FAILURE OCCURS, THAT IS A SAFETY ISSUE, A RECALL ISSUE, NOT A WARRANTY ISSUE AND THE CARMAKER SHOULD FIX AND REPORT IT.
NHTSA complaint #10763124 — an unverified report by a vehicle owner.
at 33,500 milesPotomac, MD
ELECTRICAL SYSTEM
MANY DASHBOARD WARNING LIGHTS CAME ON SIMULTANEOUSLY WHILE DRIVING. TOOK TO BMW OF ROCKVILLE MD. THEY DIAGNOSED FAILURE OF "FAULTY STEERING ANGLE SENSOR AND COIL SPRING." THEY CONFIRMED THIS WAS A SAFETY ISSUE, AND THAT IT WAS NOTHING WE DID THAT CAUSED IT-- IT WAS A FAULTY PART. AFTER ONLY 33,000 MILES, TO HAVE A CRITICAL PART FAIL, SEEMS SERIOUS TO ME. THEY CHARGED US $2080.76 TO FIX, BECAUSE IT WAS OUTSIDE WARRANTY DUE TO AGE OF CAR. TO MY MIND IF A PART FAULT OR FAILURE OCCURS, THAT IS A SAFETY ISSUE, A RECALL ISSUE, NOT A WARRANTY ISSUE AND THE CARMAKER SHOULD FIX AND REPORT IT.
NHTSA complaint #10763124 — an unverified report by a vehicle owner.
at 36,000 milesLakewood Ranch, FL
UNKNOWN OR OTHER
RECEIVED NOTICE IN JUNE 2014 REGARDING RECALL CAMPAIGN NO. 14V-176: VANOS ASSEMBLY BOLTS. AFTER AN INITIAL NOTICE WAS RECEIVED, FROM BMW OF NORTH AMERICA, LLC, I HAVE HEARD NOTHING FURTHER. A TELEPHONE CALL TO/FROM THE LOCAL BMW DEALER SUGGESTED THAT I BE PATIENT AND WAIT TO BE CONTACTED WHEN PARTS WERE AVAILABLE. THE LOCAL DEALER, BMW OF SARASOTA IS A SUPERIOR DEALERSHIP - I HAVE NO COMPLAINTS WITH THEM, ONLY COMPLIMENTS. HOWEVER, AN E-MAIL SENT TO BMW CUSTOMER RELATIONS, AT THE ADDRESS CONTAINED IN THE RECALL NOTICE, WAS NOT RESPONDED TO. I WAS REQUESTING A STATUS UPDATE. MY CONCERN IS THAT A WALL STREET JOURNAL ARTICLE, O/A 8/4/2014, SUGGESTS NEGLIGENT FOLLOW-UP BY THE NHTSA REGARDING RECALLS. IT SUGGESTS THAT A WAIT TIME FOR REPAIRS OF UP TO TEN MONTHS OR MORE, WITH NO INTERVENTION BY THE NHTSA, IS THE NORM. I WOULD LIKE TO KNOW FROM THE NHTSA WHAT ITS RESPONSIBILITIES ARE WITH REGARD TO THE STATUS OF RECALLS, ESPECIALLY THIS ONE. YOUR CONTACT INFORMATION WAS INDICATED IN THE RECALL NOTICE. THIS COMPLAINT IS ABOUT THE NHTSA'S LACK OF FOLLOW-UP ON VEHICLE SAFETY RECALLS - NOT BMW.
NHTSA complaint #10618907 — an unverified report by a vehicle owner.
at 51,000 milesLA Mirada, CA
STEERING
TL*THE CONTACT OWNS A 2010 BMW X3. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE POWER STEERING SYSTEM MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO SEIZE. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER, WHO DIAGNOSES THE VEHICLE AS HAVING A DEFECTIVE POWER STEERING PUMP. THE DEALER DID NOT HAVE THE POWER STEERING PUMP. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE FAILURE MILEAGE WAS 51,000.
NHTSA complaint #10537497 — an unverified report by a vehicle owner.
at 69,000 milesMiddletown, NY
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL* THE CONTACT OWNS A 2010 BMW X3. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE MUFFLER DETACHED FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS BUT THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 69,000.
NHTSA complaint #10532937 — an unverified report by a vehicle owner.
at 38,000 milesBonita Springs, FL
VISIBILITY:SUN/MOON ROOF ASSEMBLY
MY WIFE WAS DRIVING THE CAR AND SHE HEARD A CLINKING SOUND, IT WAS THE SUN ROOF GLASS THAT SHATTERED. MY WIFE STOPPED AT A HARDWARE STORE TAPED THE GLASS, AND COVERED IT WITH PLASTIC. THE GLASS COULD HAVE FLOWN OFF AND DAMAGES CARS( INCLUDING OURS) AND INJURED PEOPLE.
NHTSA complaint #10500707 — an unverified report by a vehicle owner.