101 of the
2,393 complaints filed about the Buick Century
are about the body and structure —
4% of everything owners reported.
The worst model year for it is 2003.
My vehicle was receiving a PA state required annual mechanical safety inspection by an ASE certified mechanic. I was informed that the "sway bar" which stabilizes the steering system had failed, and as a critical part of the steering operation, the vehicle could not pass a PA state mechanical safety inspection. I had the "sway bar" replaced with the GM re-designed part at considerable expense to pass the PA state safety inspection. The ASE certified mechanic advised me that he had replaced many mechanical failures like mine (broken lug ends) before GM changed the design to one that could withstand the application (a solid forging as opposed to a sheet metal fabrication). I wrote to the CEO of Buick/GM (see attached letter) to request an explanation as to why a known safety defect like the "sway bar" was not recalled when it was first discovered, resulting in a re-design of the "sway bar" for subsequent production models. I received a telephone response from the GM Executive Team, who called himself "Debbie", at 1.855.880.1500, extension 5917674, Reference Number [XXX], on 26 July 2023. "Debbie" refused to document GM's position on this issue in writing, and only emphasized that a safety recall with this known safety issue was never issued. It appears that GM has deceived the NTHSA and gotten away with a cover-up. Regardless of the time that GM has kept this hidden from the NHTSA, GM should be required to recall all affected vehicles and repair them at their expense. Thank you. [XXX] PE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11536728 — an unverified report by a vehicle owner.
I HAD DRIVEN MY 2003 BUICK CENTURY AT LEAST HALFWAY INTO A PARKING SPACE IN A PARKING LOT WHEN IT SUDDENLY LURCHED FORWARD LIKE A BAT OUT OF HELL, LEAPING UP OVER A CURB ON AN UPWARD SLOPE, SWIPING A CEMENT LIGHTPOST ON THE LEFT, CRASHING INTO ANOTHER CAR ACROSS ITS LEFT FRONT, BUMPING DOWN OVER A CURB, THEN CRASHING UP AND OVER TWO MORE CURBS. WITH DIVINE HELP I WAS ABLE TO AVOID OTHER CARS AND STEER IT TO A STOP, THEN DRIVE GINGERLY INTO THE ORIGINAL PARKING SPACE. SINCE I WAS ORIGINALLY IN THE PROCESS OF SLOWING TO A STOP, MY RIGHT FOOT WAS ON THE BRAKE AT ALL TIMES. I HAD NEVER HEARD OF MANY AUTOMAKERS' INFAMOUS "SUDDEN UNINTENDED ACCELERATION" MANUFACTURING DEFECT AND HAD NO IDEA WHAT WAS HAPPENING AS THE CAR WENT FROM 1 OR 2 MPH TO FULL THROTTLE INSTANTLY. WITH BOTH HANDS GRASPING THE STEERING WHEEL WHILE THE CAR JERKED VIOLENTLY, I WAS UNABLE TO SHIFT INTO NEUTRAL, AS I WAS ATTEMPTING TO AVOID OTHER PARKED VEHICLES. I EMERGED WITH NO BROKEN BONES, BUT THE CAR WAS TOTALED. BECAUSE I AM A "LITTLE OLD LADY," THE INSURANCE COMPANY DEEMS ME "L00% RESPONSIBLE," IN SPITE OF MY CLEAN DRIVING RECORD. BUT "SUDDEN UNINTENDED ACCELERATION" FITS MY SCENARIO TO A TEE.
NHTSA complaint #10821600 — an unverified report by a vehicle owner.
SECOND OWNER OF MY BUICK 2001 PURCHASED FROM THE ORIGINAL OWNER WITH 5,000 MILES IN 2008. THE SECOND YEAR I NOTICED WHEN EVER IT RAINED THERE WAS WATER ON THE FLOOR ON THE PASSENGER SIDE. I STILL OWN THE CAR AND OVER THE YEARS HAVE JUST HAD REGULAR MAINTENANCE DONE. THE WATER ON THE PASSENGER SIDE HAS GOTTEN WORSE AND EVERY TIME IT RAINS I HAVE TO TAKE TOWELS AND DRY UP ABOUT 1 INCH OF WATER FROM THE CARPET. I AM RETIRED NOW AND HESITATE TO TAKE THE CAR TO A MECHANIC AS I HAVE FOUND MOST WILL TAKE FINANCIAL ADVANTAGE OF A FEMALE. JUST WONDERED IF ANY OTHER OWNERS HAVE HAD THIS PROBLEM OR IF THERE HAVE BEEN ANY RECALLS. EVENTUALLY , I WILL HAVE A MECHANIC LOOK AT IT AND GET AN ESTIMATE FOR REPAIR AS SOON AS I CAN BECAUSE I AM TIRED OF MOPPING UP WATER EVERY TIME IT RAINS. I ALSO WONDER WHAT IT IS DOING TO THE METAL UNDER THE CARPET. THE ORIGINAL OWNER WAS AN OLDER WOMAN WHO RARELY DROVE THE CAR. I PURCHASED FROM HER SON AT HER DEATH IT STILL HAD THE NEW CAR SMELL SO I AM PRETTY SURE SHE BOUGHT THE CAR NEW AND THIS PROBLEM WAS INHERENT IN THE DESIGN.
NHTSA complaint #10586052 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2003 BUICK CENTURY. THE CONTACT STATED THAT SHE NOTICED THAT THE ROCKER PANELS WERE COMPLATELY RUSTED. THE DEALER WAS NOTIFIED FOR DIAGNOSIS AND ADVISED THE CONTACT THAT THE PANELS WERE BEYOND REPAIR AND ADVISED THE CONTACT TO TRADE THE VEHICLE FOR A NEWER ONE. THE VEHICLE WAS THEN TAKEN TO THE CONTACT'S PERSONAL MECHANIC WHO ADVISED THAT THE RADIATOR MOUNTS WERE RUSTED AND ALSO ADVISED THE CONTACT TO GET RID OF THE VEHICLE. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 138,000. UPDATED 08/07/12
NHTSA complaint #10459367 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2003 BUICK CENTURY. THE CONTACT STATED THAT THE ROCKER PANELS WERE CORRODED ON BOTH SIDES. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO VERIFIED THE FAILURE AND REFUSED TO MAKE REPAIRS TO THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 130,000. ..UPDATED 03/21/12 *BF THE CONSUMER WAS INFORMED BY BUICK, THE RUST WAS TRAVELING UP TO THE DRIVERS SIDE DOOR AND WAS BEYOND REPAIR. THE CONSUMER HAS SINCE LEARNED THE RADIATOR SUPPORTS HAVE ALSO ROTTED OUT. UPDATED 03/23/12
NHTSA complaint #10434797 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 1999 BUICK CENTURY. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH WHEN THE CHECK ENGINE AND TRACK OFF WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS LATER TOWED TO A LOCAL MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE ABS SENSOR AND OTHER WIRES WERE BOUND BY ELECTRICAL TAPE AND THE FUEL AND BRAKE LINES WERE CORRODED. IN ADDITION, THERE WERE MISSING PLUGS WHICH PREVENTED WATER FROM ENTERING THE VEHICLE ON BOTH THE DRIVER AND PASSENGER SIDES. BOTH THE BRAKE LINE AND THE TRANSMISSION WERE LEAKING FLUIDS. THERE WAS A HOLE IN THE FRONT SUB FRAME AND THE FUEL FILLER NECK WAS CORRODED. THE CONTACT ALSO STATED THAT PART OF THE EXHAUST HANGER WAS MISSING AND THE REMAINING PARTS WERE CORRODED. THE MECHANIC ADVISED THE CONTACT THAT THE VEHICLE WOULD BE FAR TOO COSTLY TO PERFORM ANY REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS PURCHASED USED MARCH 17, 2010. THE FAILURE MILEAGE WAS 56,500 AND THE CURRENT MILEAGE WAS 56,528.
NHTSA complaint #10392903 — an unverified report by a vehicle owner.
THE REAR UNI-BODY SNAPED ON THE DRIVERS SIDE AND THEN 1 MILE LATER THE PASSENGER SIDE SNAPED, BOTH SIDES SNAPED IN THE FRONT HALPH, I BROUGHT THE CAR TO THE JUNK YARD SO I DONOT HAVE THE DEFECTIVE PART ANY MORE
NHTSA complaint #10321895 — an unverified report by a vehicle owner.
ONGOING LEAKS AT BOTTOM OF BOTH REAR DOORS FOR SOME YEARS DESPITE AT LEAST 3 ATTEMPTS BY DEALER TO FIX. I FINALLY RESOLVED ON MY OWN WITH PLASTIC SHEETING WHICH IS UNSIGHTLY. ALSO DISCOVERED LEAK IN TRUCK IN PAST YEAR. ANOTHER ISSUE IS POOR QUALITY OF THE 2 CONTROL KNOBS ON DASH BOARD FOR A/C, ETC. THEY HAVE EITHER BROKEN OR HAVE BEEN DIFFICULT TO TURN.
NHTSA complaint #10269809 — an unverified report by a vehicle owner.
ONGOING LEAKS AT BOTTOM OF BOTH REAR DOORS FOR SOME YEARS DESPITE AT LEAST 3 ATTEMPTS BY DEALER TO FIX. I FINALLY RESOLVED ON MY OWN WITH PLASTIC SHEETING WHICH IS UNSIGHTLY. ALSO DISCOVERED LEAK IN TRUCK IN PAST YEAR. ANOTHER ISSUE IS POOR QUALITY OF THE 2 CONTROL KNOBS ON DASH BOARD FOR A/C, ETC. THEY HAVE EITHER BROKEN OR HAVE BEEN DIFFICULT TO TURN.
NHTSA complaint #10269809 — an unverified report by a vehicle owner.
THE CROSS MEMBER HOLDING THE ENGINE CAME LOOSE AND DROPPED THE ENGINE TO ABOUT 6 INCHES FROM THE GROUND. ONLY 1 BOLT WAS FOUND. THIS WAS DISCOVERED WHILE BACKING OUT OF THE DRIVEWAY. IT WILL REQUIRE A FLOOR JACK TO LIFT THE ENGINE SO THE BOLT CAN BE REPLACED AND THEN TOWED TO A SHOP FOR INSPECTION OF FURTHER POSSIBLE DAMAGE.
NHTSA complaint #10244945 — an unverified report by a vehicle owner.
THE CROSS MEMBER HOLDING THE ENGINE CAME LOOSE AND DROPPED THE ENGINE TO ABOUT 6 INCHES FROM THE GROUND. ONLY 1 BOLT WAS FOUND. THIS WAS DISCOVERED WHILE BACKING OUT OF THE DRIVEWAY. IT WILL REQUIRE A FLOOR JACK TO LIFT THE ENGINE SO THE BOLT CAN BE REPLACED AND THEN TOWED TO A SHOP FOR INSPECTION OF FURTHER POSSIBLE DAMAGE.
NHTSA complaint #10244945 — an unverified report by a vehicle owner.
I PURCHASED A NEW 2002 BUICK CENTURY FROM AUTO MALL, PUTNEY, VT ON 0/06/01- ONLY HAVE 57,000 MILES ON THE VEHICLE NOW. AIR CONDITIONER FIXED 3 TIMES; STILL NOT WORKING; BRAKES FIXED; STILL SQUEAK BEFORE MY CAR COULD BE INSPECTED THE LINE FOR THE BACK BRAKE LIGHTS WHICH WERE RUSTED NEEDED TO BE REPAIRED IN FEB 2008 [$300]. ON MARCH 1, 2008 MY BRAKES WENT; BROUGHT TO NEAREST GARAGE; BRAKE LINE RUSTED OUT AND WAS REPLACED [$200] I WAS INFORMED BY THE MECHANIC THAT THE ROCKER PANELS WERE RUSTED AND SHOULD NOT HAVE PASSED INSPECTION. INFORMED DEALERSHIP; BROUGHT VEHICLE FOR DIAGNOSIS AND ESTIMATE [$5,000]. WAS TOLD BY GMAC THAT VEHICLE'S WARRANTY ENDED ON 11/06/07. I AM AWAITING WORD WEATHER THEY WILL COVER SOME OF THE REPAIR WORK.
NHTSA complaint #10221828 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2001 BUICK CENTURY. THE CONTACT STATED THAT RAIN WOULD LEAK BEHIND THE DASHBOARD WHEN THE VEHICLE WAS PARKED OR BEING DRIVEN. THE FAILURE WOULD NOT OCCUR IF PARKED AT AN ANGLE OR ON A HILL. THE CURRENT MILEAGE WAS 55,200, AND FAILURE MILEAGE WAS 54,800. THE PURCHASE DATE WAS UNAVAILABLE. UPDATED 01/29/08 *BF THE CONSUMER STATED A POOL OF WATER WAS ON THE FLOOR OF THE VEHICLE DUE TO RAINWATER LEAKING FROM BEHIND THE DASHBOARD. UPDATED 01/29/08
NHTSA complaint #10213384 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2001 BUICK CENTURY. THE CONTACT STATED THAT THE PAINT IS CHIPPING AND CAUSING THE VEHICLE TO RUST. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 36,000 AND FAILURE MILEAGE WAS 34,000.
NHTSA complaint #10191633 — an unverified report by a vehicle owner.
DT*: THE CONTACT STATED THE WINDOW SWITCH THAT OPERATED THE FRONT PASSENGER SIDE WAS INOPERABLE. THE WINDOW SWITCH WAS LOCATED ON THE FRONT DRIVER SIDE. WHEN OPENING THE WINDOW, THE GLASS WOULD NOT COME DOWN SMOOTHLY AND DROPPED FORCEFULLY. ALSO, THE REAR RIGHT DOOR PANEL WAS LOOSE, AND SLID WHEN THE DOOR WAS SHUT. THIRD, THE LIGHT IN THE GLOVE COMPARTMENT DID NOT ILLUMINATE. FOURTH, WHEN THE VEHICLE WAS IN THE PARK POSITION, THE DRIVER SIDE DOOR WOULD NOT UNLOCK AUTOMATICALLY. FINALLY, THE CONTACT NOTICED A TICKING NOISE COMING FROM THE ENGINE. THE VEHICLE WAS TAKEN TO A SERVICE DEALER ON SEVERAL OCCASIONS WHERE THE PROBLEMS WERE ACKNOWLEDGED, HOWEVER NO REPAIRS WERE MADE. UPDATED 10/17/2006 -
NHTSA complaint #10167659 — an unverified report by a vehicle owner.
MY 2003 BUICK CENTURY'S WINDSHIELD LOWER SEAL FAILED AROUND THE CABIN-FILTER AREA AND ALLOWED WATER TO RUN DOWN THE FIREWALL AND INTO MY CAR UNDER MY CARPETING AND POOL ON THE FLOOR. THIS CORRODED THE WIRES LEADING TO MY POWER DRIVER'S SEAT. THESE WIRES ALSO LEAD TO A DEVICE THAT CONTROLS THE AIRBAGS (A SENSOR?). GM TOOK MY SEATS, CONSOLE AND CARPETING OUT TO FIX THE WIRING. HAD THE AIRBAG NEEDED TO DEPLOY, I DOUBT IT WOULD HAVE GIVEN THE CONDITION OF THE WIRING, AND/OR IT CERTAINLY WOULD MOST LIKELY CORRODE THAT SENSOR SOONER OR LATER, RENDERING IT AND THEREFORE THE AIRBAG, USELESS. THE GM MECHANIC SAID THAT,"THIS HAS BEEN A DESIGN FLAW BY GM FOR MANY YEARS WITH THE BUICK CENTURY" -- I THINK HE MENTIONED 2002 TO 2004 MODELS. HE SAID HE'S SEEN THIS MANY TIMES. THE MANAGER AT THE BUICK DEALER SAID THAT HE TOLD THE GM REPRESENTATIVE FROM THEIR CUSTOMER ASSISTANCE OFFICE THAT THE DEFECT WAS NOT DUE TO ME AS THE OWNER, WAS NOT DUE TO THE AGING OF THE CAR, AND THAT HE HAS HAD TO DEAL WITH THIS PARTICULAR PROBLEM MANY TIMES. GM REFUSES TO ACKNOWLEDGE THE DANGER TO THE AIRBAG SYSTEM. GM ALSO REFUSES TO ADMIT THAT THIS IS THEIR DESIGN FLAW, DESPITE THEIR OWN SERVICE MANAGERS AND MECHANICS SAYING THAT IT IS. GM REFUSES TO PAY FOR ANY PART OF THE REPAIRS. GM SAYS YOU HAVE TO BE THE ORIGINAL OWNER, GET IT SERVICED AT THIS PARTICULAR GM DEALER REGULARLY, AND BECAUSE IT HAS 73,000 MILES ON IT THEY "CAN NOT HELP". WHAT DIFFERENCE DO THESE VARIABLES MAKE? MY CARPET IS NASTY (COST TO REPLACE "JUST THE CARPET" -- $500.00), MY POWER SEAT WILL PROBABLY WORK NOW, I'M OUT $500.00+ FOR LABOR, AND I CAN'T COUNT ON MY AIRBAG TO DEPLOY IN A CRASH. IN MY OPINION, THE 2003 BUICK CENTURY IS DANGEROUS GM'S FAILING TO FIX OR ACKNOWLEDGE A PROBLEM THAT COULD LEAD TO AIRBAG DEPLOYMENT FAILURE, WHICH COULD RESULT IN PERSONAL INJURY OR DEATH. AND IT'S COSTING ITS CONSUMERS $100.00'S OF DOLLARS TO FIX ON OUR OWN, AND WHO KNOWS HOW MANY LIVES.
NHTSA complaint #10153535 — an unverified report by a vehicle owner.
DT: CONTACT STATED THAT WHEN TURNING A CORNER HE HEARS A CLANKING NOISE. THE DEALER TOLD HIM IT WAS A CRACKED FRONT STABILIZER BAR. AN INDEPENDENT MECHANIC INFORMED HIM OF SOME CORROSION ON THE UNDERSIDE OF THE VEHICLE. THE MANUFACTURER INFORMED THE CONTACT THE PART WAS NOT COVERED UNDER WARRANTY, AND THEY OFFERED NO FREE REMEDY. THE VEHICLE HAS NOT BEEN REPAIRED AT THIS TIME.*AK UPDATED 12/7/2005.
NHTSA complaint #10140639 — an unverified report by a vehicle owner.
CONSUMER 2002 BUICK CENTURY FRONT END ASSEMBLY FELL OFF. WHEN CONSUMER RELEASED THE TENSION OFF OF THE STEERING WHEEL THE SLIP JOINT ON THE LOWER END OF THE STEERING COLUMN DROPPED LEAVING CONSUMER WITH NO STEERING. *TS ***NAR RECEIVED 9-29-05*** THE CONSUMER STATED THERE WERE 2 BOLTS THAT HELD THE ENGINE AND TRANSMISSION ONTO THE FRAME UNDER THE BODY. THE DEALER RE-INSTALLED BOTH REAR SUBFRAME BOLTS.
NHTSA complaint #10138869 — an unverified report by a vehicle owner.
2001 BUICK CENTURY PANEL OVER THE PASSENGER SIDE AIR BAG IS WARPED.***NO ANSWER REQUIRED***.*MR THE DEALER TOLD THE CONSUMER THE PROBLEM COULD BE CORRECTED USING A CLIP.
NHTSA complaint #10132375 — an unverified report by a vehicle owner.