11 of the
244 complaints about the 2011 Buick Lacrosse are about the
airbag system — 5% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
30,724 miles.
The contact owns a 2011 Buick Lacrosse. The contact stated while the vehicle was at a complete, his son was rear-ended by another vehicle. The air bag warning light illuminated on the instrument panel; however, the air bag did not deploy. As a result, the driver hit his head on the headrest. The driver did seek medical attention for his injury. A police report was filed. The vehicle was drivable. In addition, the seat belt retractor latches were not able to be used after the rear-ended accident. The manufacturer and dealer were not notified of the failure. The approximate failure mileage was 135,000.
NHTSA complaint #11458226 — an unverified report by a vehicle owner.
at 46,000 milesWashington Boro, PACrash
AIR BAGS
TL* THE CONTACT OWNED A 2011 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE CONTACT LOST CONTROL OF VEHICLE WHICH RESULTED IN THE CONTACT CRASHING INTO A TELEPHONE POLE. UPON IMPACT THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO A TOW YARD WHERE IT WAS CLASSIFIED AS A TOTAL LOSS. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 46,000.
NHTSA complaint #11394828 — an unverified report by a vehicle owner.
at 85,538 milesAntioch, TN2 injured
AIR BAGS
WHILE DRIVING THE AIRBAGS DEPLOYED. NO ACCIDENT OF ANY SORT. MY CAR HAS NEVER BEEN IN AN ACCIDENT! GM DOES NOT WANT TO BE LIABLE. IM A SINGLE MOM. IM $2000 AWAY FROM PAYING THE CAR OFF, TO BE CAR NOTE FREE AS I HAVE A DAUGHTER IN COLLEGE. I HAVE THE CAR SERVICED REGULARLY . THEIR DATA IS INCORRECT.
NHTSA complaint #11286688 — an unverified report by a vehicle owner.
Chicago, ILCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2011 BUICK LACROSSE. WHILE DRIVING APPROXIMATELY 60 MPH IN THE LEFT LANE, AN 18 WHEELER TRUCK MERGED OVER AND SMASHED THE CONTACT'S VEHICLE AND ANOTHER VEHICLE INTO THE METAL GUARDRAIL. NONE OF THE AIR BAGS DEPLOYED. THE CONTACT SUSTAINED HEAD INJURY, BACK PAINS, AND LEG PAINS. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND THE INSURANCE COMPANY TOWED THE VEHICLE. THE CAUSE OF THE AIR BAG FAILURE WAS NOT DIAGNOSED. A DEALER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT THERE WAS NO AIR BAG RECALL. THE CONTACT WAS TO REACH OUT TO THE MANUFACTURER TO DETERMINE WHY THE AIR BAGS FAILED TO DEPLOY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10984669 — an unverified report by a vehicle owner.
at 60,000 milesInglewood, CA
AIR BAGS
TAKATA INFLATORS: MY AIRBAG LIGHT HAS BEEN ON FOR ALMOST 2YEARS AND I SEE THAT IS A RECALL ON AIRBAGS FOR THE 2011 BUICK
NHTSA complaint #10967814 — an unverified report by a vehicle owner.
Richmond, VA
AIR BAGS
AIR BAG LIGHT FRONT PASSENGER STAYS ON WAS NOT INVOLVED IN A ACCIDENT
NHTSA complaint #10783762 — an unverified report by a vehicle owner.
Houston, TX
AIR BAGS
PASSENGER AIR BAGS LIGHT REMAINS ON WHILE SEAT BELT IS IN PLACE, HAD THE PROBLEM FIX ONCE AND THE LIGHT STAYED MAYBE TWO WEEKS BUT HAS BEEN ON SINCE.
NHTSA complaint #10648961 — an unverified report by a vehicle owner.
at 15,449 milesToms River, NJCrash2 injured
AIR BAGS
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 50 MPH ANOTHER VEHICLE UNEXPECTEDLY CRASHED INTO THE FRONT END OF THE VEHICLE. THE VEHICLE SWERVED AND CRASHED INTO THE GUARD RAIL. THE DRIVER SUSTAINED BRUISES. A POLICE REPORT WAS FILED. THERE WERE TWO OTHER VEHICLES INVOLVED AND ONE OF THE DRIVER'S SUFFERED FROM AN UNKNOWN INJURY. THE VEHICLE WAS TOWED TO A COLLISION CENTER AND REPAIRED. THE AIR BAGS FAILED TO DEPLOY UPON IMPACT. THERE WAS ALSO DAMAGE TO THE FRONT SUB FRAME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 15,449.
NHTSA complaint #10550359 — an unverified report by a vehicle owner.
at 11,290 milesSpring Hill, FL
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT THE AIR BAG LIGHT ILLUMINATED WHEN THE FRONT PASSENGER SEAT WAS OCCUPIED, INDICATING THAT THE AIR BAG WAS NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO THE DEALER FOR A DIAGNOSIS. THE DEALER CONTACTED TECHNICAL SUPPORT, WHO INSTRUCTED THE DEALER NOT TO MODIFY THE VEHICLE BECAUSE IT WAS DESIGNED TO ONLY RECOGNIZE CERTAIN WEIGHTS OF INDIVIDUALS. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 11,290. UPDATED 8/31/12 *CN THE CONSUMER STATED THE MANUFACTURER WAS NOTIFIED AND REPORTED THE VEHICLE OPERATED AS DESIGNED. UPDATED 09/11/2012
NHTSA complaint #10468977 — an unverified report by a vehicle owner.
at 15,000 milesVernon, CTCrash1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH AND ATTEMPTING TO TURN INTO AN INTERSECTION, ANOTHER VEHICLE JUMPED THE MEDIUM AND CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE CONTACT MENTIONED THAT NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED INJURIES TO THE NECK, BACK AND LEG. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE AIR BAG SYSTEM WAS PERFORMING UP TO STANDARDS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE WHO ADVISED THE CONTACT THAT THEY WOULD SEND AN ENGINEER TO FURTHER INVESTIGATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 15,000. UPDATED 8/23/12 *CN THE CONSUMER STATED THAT THE SENSORS DID NOT NOTIFY ONSTAR AS IT WAS DESIGNED TO DO EVEN IF THE AIRBAGS DO NOT DEPLOY. GENERAL MOTORS FOUND THERE WAS NO DEFECT WITH THE AIRBAGS. UPDATED 09/06/2012
NHTSA complaint #10465086 — an unverified report by a vehicle owner.
at 5,700 milesNEW Hartford, CTCrash1 injured
AIR BAGS:SIDE/WINDOW
TL*THE CONTACT OWNS A 2011 BUICK LACROSSE. THE CONTACT WAS INVOLVED IN A CRASH WHILE DRIVING APPROXIMATELY 40 MPH. THE CONTACT STATED THAT THE DRIVERS SIDE AIR BAG PREMATURELY DEPLOYED WITHOUT WARNING. THE CONTACT SUSTAINED A CONCUSSION. THE DEALER WAS NOTIFIED AND ADVISED THE CONTACT FILE A COMPLAINT WITH NHTSA. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 6,000 AND THE FAILURE MILEAGE WAS 5,700. THE VIN WAS UNAVAILABLE. A POLICE REPORT WAS FILED.
NHTSA complaint #10399818 — an unverified report by a vehicle owner.