Owners have filed 77 complaints
about the 2010 Buick Lucerne with NHTSA between 2010 and 2025.
The largest single group is the electrical system.
Across this model's run it ranks 6 of 6 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 17
Against the median year of the Buick Lucerne. 50 means typical for this
model; 100 means roughly double.
Severity — 47
9.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 51
30% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
47.4%
1,000 – 9,999 miles
47.4%
10,000 – 24,999 miles
611.1%
25,000 – 49,999 miles
713.0%
50,000 – 74,999 miles
2138.9%
75,000 – 99,999 miles
35.6%
100,000 – 149,999 miles
814.8%
150,000+ miles
11.9%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2010peak 5Aug 2025
Recalls on the 2010 Buick Lucerne
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
14V355000
ELECTRICAL SYSTEM:IGNITION
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Risk: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
10V553000
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2010-2011 DTS AND BUICK LUCERNE VEHICLES EQUIPPED WITH V8 ENGINES. THE STARTER OR ALTERNATOR CABLE IS IN CONTACT WITH THE POWER STEERING RETURN LINE. IF EITHER THE STARTER OR ALTERNATOR CABLE IS CONTACTING THE POWER STEERING RETURN LINE, THE CABLE COULD WEAR THROUGH THE LINE, CAUSING A POWER STEERING FLUID LEAK.
Risk: A POWER STEERING LEAK COULD RESULT IN A LOSS OF POWER STEERING, INCREASING THE RISK OF A CRASH, AND/OR THE LEAK ONTO HOT ENGINE PARTS COULD CAUSE AN ENGINE COMPARTMENT FIRE.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 2014246186,013 units in Canada
Electrical
On certain vehicles, a defect in the ignition switch could allow the switch to move out of the "run" position if the key ring is carrying added weight or the vehicle goes off-road or is subjected to some other jarring event. If this were to occur, engine power, power steering and power braking would be affected, increasing the risk of a crash causing injury and/or damage to property. The timing of the key movement out of the “run” position, relative to the activation of the sensing algorithm of the crash event, may also result in the airbags not deploying in a subsequent collision, increasing the risk of injury. Correction: For each key, dealers will install two key rings and modify the key ring opening shape. Note: Until the correction is performed, all items should be removed from the key ring.
Recall 2010385161 units in Canada
Electrical
On certain vehicles equipped with a V8 engine, the starter or alternator cable may contact the power steering return line. If either the starter or alternator cable contacts the power steering return line, the cable could wear through the line, cause a power steering fluid leak and a loss of power steering assist. The contact may also wear the cable protective wrap, conduit, and wire insulation, so there is metal to metal contact. This could result in battery drain and if arcing occurs due to engine vibration and roll, it may burn a hole in the return line and allow power steering fluid to leak and potentially ignite, resulting in a possible engine compartment fire. Correction: Dealers will secure and, if necessary, reroute the lines to prevent contact.
Reports where the owner recorded a crash, a fire, an injury or a death.
Kingsford Heights, INFire
ELECTRICAL SYSTEM
The contact owns a 2010 Buick Lucerne. The contact stated that there was a burning odor in the cabin of the vehicle. There were no warning lights. The vehicle was taken to a certified mechanic who informed the contact that the fuse box was overheating and beginning to melt. The fuse box relay needed to be replaced. The vehicle was not repaired. The dealer contacted the dealer, who confirmed it was a known issue and that parts were on backorder. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed there were no recalls. The failure mileage was unknown.
NHTSA complaint #11666345 — an unverified report by a vehicle owner.
at 90,000 milesHuntington, INFire
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO REPLACED THE FUEL PUMP, BUT THE FAILURE CONTINUED. UPON INSPECTION, IT WAS DISCOVERED THAT ONE OF THE FUSES IN THE FUSE BOX HAD BURNED OUT. THE FUSE WAS REPLACED, BUT IT WAS LATER DISCOVERED THAT THE FUSE AND FUSE BOX HAD MELTED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000.
NHTSA complaint #11092308 — an unverified report by a vehicle owner.
at 60,000 milesMayfield Heights, OHCrash
AIR BAGS
TL* THE CONTACT OWNED A 2010 BUICK LUCERNE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT CRASHED THE VEHICLE INTO THE PRECEDING VEHICLE. THE FRONTAL AND DRIVER SIDE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
NHTSA complaint #10672265 — an unverified report by a vehicle owner.
at 58,000 milesLubbock, TXCrash
AIR BAGS
I WAS DRIVING EAST BOUND ON INTERSTATE 20 APPROXIMATELY 7 MILES WEST OF SWEETWATER TEXAS ON JULY 11, 2014, WHEN I WAS STRUCK FROM BEHIND BY ANOTHER VEHICLE (THAT LEFT THE SCENE.) THE JARRING CAUSED ME TO LOSE POWER SO I WAS UNABLE TO STEER OR TO BRAKE, WHICH SENT MY CAR CRASHING INTO A GUARDRAIL; FURTHERMORE, THE AIRBAGS DID NOT DEPLOY AT ALL. I WAS UNINJURED, BUT I HAVE CHECKED THE GM WEBSITE AND TO DATE, THAT CAR (WHICH WAS TOTALED) HAS NOT BEEN INCLUDED ON THEIR LIST OF RECALLED VEHICLES, THOUGH IT CLEARLY HAD THE SAME ELECTRICAL PROBLEM THAT ALL THE RECALLED GM VEHICLES HAVE WITH THE LOSS OF POWER. I HAD NOT BEEN DIRECTED TO REMOVE ANYTHING FROM MY KEY RING, BUT ALL THAT I HAD ON IT WAS THE KEY FOB. CLEARLY, THIS VEHICLE SHOULD HAVE BEEN RECALLED. I WAS UNINJURED, BUT ONLY BECAUSE THE CAR'S CHASSIS HELD UP WELL AND I HAD MY SEAT BELT ON. ALSO, I HAVE MANY PICTURES TO DEMONSTRATE THE LACK OF AIR BAGS.
NHTSA complaint #10615312 — an unverified report by a vehicle owner.
at 58,000 milesLubbock, TXCrash
STEERING
I WAS DRIVING EAST BOUND ON INTERSTATE 20 APPROXIMATELY 7 MILES WEST OF SWEETWATER TEXAS ON JULY 11, 2014, WHEN I WAS STRUCK FROM BEHIND BY ANOTHER VEHICLE (THAT LEFT THE SCENE.) THE JARRING CAUSED ME TO LOSE POWER SO I WAS UNABLE TO STEER OR TO BRAKE, WHICH SENT MY CAR CRASHING INTO A GUARDRAIL; FURTHERMORE, THE AIRBAGS DID NOT DEPLOY AT ALL. I WAS UNINJURED, BUT I HAVE CHECKED THE GM WEBSITE AND TO DATE, THAT CAR (WHICH WAS TOTALED) HAS NOT BEEN INCLUDED ON THEIR LIST OF RECALLED VEHICLES, THOUGH IT CLEARLY HAD THE SAME ELECTRICAL PROBLEM THAT ALL THE RECALLED GM VEHICLES HAVE WITH THE LOSS OF POWER. I HAD NOT BEEN DIRECTED TO REMOVE ANYTHING FROM MY KEY RING, BUT ALL THAT I HAD ON IT WAS THE KEY FOB. CLEARLY, THIS VEHICLE SHOULD HAVE BEEN RECALLED. I WAS UNINJURED, BUT ONLY BECAUSE THE CAR'S CHASSIS HELD UP WELL AND I HAD MY SEAT BELT ON. ALSO, I HAVE MANY PICTURES TO DEMONSTRATE THE LACK OF AIR BAGS.
NHTSA complaint #10615312 — an unverified report by a vehicle owner.
at 58,000 milesLubbock, TXCrash
SERVICE BRAKES
I WAS DRIVING EAST BOUND ON INTERSTATE 20 APPROXIMATELY 7 MILES WEST OF SWEETWATER TEXAS ON JULY 11, 2014, WHEN I WAS STRUCK FROM BEHIND BY ANOTHER VEHICLE (THAT LEFT THE SCENE.) THE JARRING CAUSED ME TO LOSE POWER SO I WAS UNABLE TO STEER OR TO BRAKE, WHICH SENT MY CAR CRASHING INTO A GUARDRAIL; FURTHERMORE, THE AIRBAGS DID NOT DEPLOY AT ALL. I WAS UNINJURED, BUT I HAVE CHECKED THE GM WEBSITE AND TO DATE, THAT CAR (WHICH WAS TOTALED) HAS NOT BEEN INCLUDED ON THEIR LIST OF RECALLED VEHICLES, THOUGH IT CLEARLY HAD THE SAME ELECTRICAL PROBLEM THAT ALL THE RECALLED GM VEHICLES HAVE WITH THE LOSS OF POWER. I HAD NOT BEEN DIRECTED TO REMOVE ANYTHING FROM MY KEY RING, BUT ALL THAT I HAD ON IT WAS THE KEY FOB. CLEARLY, THIS VEHICLE SHOULD HAVE BEEN RECALLED. I WAS UNINJURED, BUT ONLY BECAUSE THE CAR'S CHASSIS HELD UP WELL AND I HAD MY SEAT BELT ON. ALSO, I HAVE MANY PICTURES TO DEMONSTRATE THE LACK OF AIR BAGS.
NHTSA complaint #10615312 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Buchanan, MI
ELECTRICAL SYSTEM
We have a Buick Lucerne 2010. We went out it would not start. Tow it to dealership they replace the fuel pump. We did. Get it home next day it will not start again. Tow it to dealership again. This time they find melted wire connectors. Under back seat and on a fuse box.They replace them it starts and melt them again. This time they call to junk yards to get a used fuse box and connectors. Because of cost. The junk yards did tell them it's a known problem with these cars and they sell these fuse boxes and connectors sell as fast as they get them. We said no used parts on this car. Come to find out that GM now's about this problem. And has not done anything about it. They meaning GM. Has even put out papers on the internet as how to try and fix it. Such as cut the insulation around the fuse box.And even cutting the seat belt bracket. My wife drives this car everyday. Now she is afraid of it. Because if it happened once could it happen again. I don't now. I have drove GM's all my life but am not happy about this. What do I do. Please help. I am a retired firefighter and I do not want her to drive this car if it could catch fire.
NHTSA complaint #11680803 — an unverified report by a vehicle owner.
Buchanan, MI
FUEL/PROPULSION SYSTEM
We have a Buick Lucerne 2010. We went out it would not start. Tow it to dealership they replace the fuel pump. We did. Get it home next day it will not start again. Tow it to dealership again. This time they find melted wire connectors. Under back seat and on a fuse box.They replace them it starts and melt them again. This time they call to junk yards to get a used fuse box and connectors. Because of cost. The junk yards did tell them it's a known problem with these cars and they sell these fuse boxes and connectors sell as fast as they get them. We said no used parts on this car. Come to find out that GM now's about this problem. And has not done anything about it. They meaning GM. Has even put out papers on the internet as how to try and fix it. Such as cut the insulation around the fuse box.And even cutting the seat belt bracket. My wife drives this car everyday. Now she is afraid of it. Because if it happened once could it happen again. I don't now. I have drove GM's all my life but am not happy about this. What do I do. Please help. I am a retired firefighter and I do not want her to drive this car if it could catch fire.
NHTSA complaint #11680803 — an unverified report by a vehicle owner.
Kingsford Heights, INFire
ELECTRICAL SYSTEM
The contact owns a 2010 Buick Lucerne. The contact stated that there was a burning odor in the cabin of the vehicle. There were no warning lights. The vehicle was taken to a certified mechanic who informed the contact that the fuse box was overheating and beginning to melt. The fuse box relay needed to be replaced. The vehicle was not repaired. The dealer contacted the dealer, who confirmed it was a known issue and that parts were on backorder. The vehicle was not repaired. The manufacturer was informed of the failure and confirmed there were no recalls. The failure mileage was unknown.
NHTSA complaint #11666345 — an unverified report by a vehicle owner.
at 61,798 milesMinneapolis, MN
ENGINE
The contact owns a 2010 Buick Lucerne. The contact stated while driving 75 MPH, the vehicle went into LIMP Mode and the engine shut off inadvertently. The contact was able to veer to the side of the road. The vehicle restarted independently after 10-15 minutes. The messages "Reduced Engine Power", "Starting Disabled", "Service Throttle", "Service Stabili-trak Soon" were displayed, and other unknown warning lights were illuminated. The contact was able to continue driving; however, the vehicle failed to exceed 20-30 MPH. The vehicle was taken to the dealer on two occasions, and the dealer retrieved diagnostic test codes: P2138 and P2122. The dealer replaced the throttle body and the accelerator pedal; however, the failure persisted. The contact stated that the failure mainly recurred while making left turns. The manufacturer was notified of the failure and informed the contact that they could only assist after the vehicle had been taken to the dealer. The dealer was contacted and informed the contact that the failure had to happen while driving in the presence of a mechanic, then the vehicle could be diagnosed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 61,798.
NHTSA complaint #11571045 — an unverified report by a vehicle owner.
Madison, NC
ELECTRICAL SYSTEM
Rear fuse block, fuel pump relay, gets hot and melts. Apparently due to seat latch pushing against fuse block cover. Smoked, but not fire.
NHTSA complaint #11568196 — an unverified report by a vehicle owner.
Marquette, MI
STEERING
Power steering leak. Relay in rear fuse box, under back seat, burning out. Possibilty of back seat cushion rubbing on fuse box jarring PS relay affecting connection. Safety issue if lose control of power steering. Safety compromised if unable to start car once relay burns out. Engine has turned over without key inserted/FOB pressed.
NHTSA complaint #11546225 — an unverified report by a vehicle owner.
Marquette, MI
ELECTRICAL SYSTEM
Power steering leak. Relay in rear fuse box, under back seat, burning out. Possibilty of back seat cushion rubbing on fuse box jarring PS relay affecting connection. Safety issue if lose control of power steering. Safety compromised if unable to start car once relay burns out. Engine has turned over without key inserted/FOB pressed.
NHTSA complaint #11546225 — an unverified report by a vehicle owner.
at 70,000 milesCharleston, IL
ELECTRICAL SYSTEM
The contact owns a 2010 Buick Lucerne. The contact stated that while the rear seat was occupied, it was raised up on the battery and fuse box, causing the fuse relay to short circuit. While driving, the vehicle stalled without warning. The vehicle was taken to the local dealer where it was diagnosed that the fuse box and fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.
NHTSA complaint #11462637 — an unverified report by a vehicle owner.
at 70,000 milesCharleston, IL
ELECTRICAL SYSTEM:PROPULSION SYSTEM:FUSES, RELAYS, CONTACTS, AND SHUNTS
The contact owns a 2010 Buick Lucerne. The contact stated that while the rear seat was occupied, it was raised up on the battery and fuse box, causing the fuse relay to short circuit. While driving, the vehicle stalled without warning. The vehicle was taken to the local dealer where it was diagnosed that the fuse box and fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.
NHTSA complaint #11462637 — an unverified report by a vehicle owner.
Sylvania, GA
ELECTRICAL SYSTEM
Fuse box melted
NHTSA complaint #11454316 — an unverified report by a vehicle owner.
Pasco, WA
STRUCTURE:BODY
I purchased the car from Buick Spec dealership in Prosser WA on Aug. 2, 2021. The car was sold to me with rocket panel damaged, the rear brakes- rotors needed replaced and one side brake completely gone..the pins frozen. The cars transmission fluid dark dirty..low on oil..no coolant or wiper fluid at purchase. They brought car to me during covid. The door didn't shut properly I assumed the rubber around door needed replaced and I planned to have it repaired until I seen a bulge under my driver's side door.took it in and was told by 2 certified auto body places the rocker panel was damaged. My Car started to shimmy when stopping and now the prior recall of fuse relay box burning caused my car to be currently sitting. I don't understand how they could sell me a car like this and this is my complaints. I want my repairs done and money reimbursed I've already paid for. The dealership said because I purchased car AS IS. they aren't responsible to fix. I've owned the car a little over 3 months. This seems unfair and I want answers!!!
NHTSA complaint #11441752 — an unverified report by a vehicle owner.
Pasco, WA
ELECTRICAL SYSTEM
I purchased the car from Buick Spec dealership in Prosser WA on Aug. 2, 2021. The car was sold to me with rocket panel damaged, the rear brakes- rotors needed replaced and one side brake completely gone..the pins frozen. The cars transmission fluid dark dirty..low on oil..no coolant or wiper fluid at purchase. They brought car to me during covid. The door didn't shut properly I assumed the rubber around door needed replaced and I planned to have it repaired until I seen a bulge under my driver's side door.took it in and was told by 2 certified auto body places the rocker panel was damaged. My Car started to shimmy when stopping and now the prior recall of fuse relay box burning caused my car to be currently sitting. I don't understand how they could sell me a car like this and this is my complaints. I want my repairs done and money reimbursed I've already paid for. The dealership said because I purchased car AS IS. they aren't responsible to fix. I've owned the car a little over 3 months. This seems unfair and I want answers!!!
NHTSA complaint #11441752 — an unverified report by a vehicle owner.
Pasco, WA
SERVICE BRAKES
I purchased the car from Buick Spec dealership in Prosser WA on Aug. 2, 2021. The car was sold to me with rocket panel damaged, the rear brakes- rotors needed replaced and one side brake completely gone..the pins frozen. The cars transmission fluid dark dirty..low on oil..no coolant or wiper fluid at purchase. They brought car to me during covid. The door didn't shut properly I assumed the rubber around door needed replaced and I planned to have it repaired until I seen a bulge under my driver's side door.took it in and was told by 2 certified auto body places the rocker panel was damaged. My Car started to shimmy when stopping and now the prior recall of fuse relay box burning caused my car to be currently sitting. I don't understand how they could sell me a car like this and this is my complaints. I want my repairs done and money reimbursed I've already paid for. The dealership said because I purchased car AS IS. they aren't responsible to fix. I've owned the car a little over 3 months. This seems unfair and I want answers!!!
NHTSA complaint #11441752 — an unverified report by a vehicle owner.
Howell, MI
SEATS
See GM Bulletin # 15-na-051 Vehicle died, required tow, found out due to fuel pump relay per bulletin cited above. Rear seat bracket interfered with fuse box, disabling vehicle requiring tow. Vehicle repaired at owners cost. Due to safety factor involved, the seriousness of the situation, for what portion of the costs of repair will the manufacturer be responsible?
NHTSA complaint #11435760 — an unverified report by a vehicle owner.
Howell, MI
ELECTRICAL SYSTEM
See GM Bulletin # 15-na-051 Vehicle died, required tow, found out due to fuel pump relay per bulletin cited above. Rear seat bracket interfered with fuse box, disabling vehicle requiring tow. Vehicle repaired at owners cost. Due to safety factor involved, the seriousness of the situation, for what portion of the costs of repair will the manufacturer be responsible?
NHTSA complaint #11435760 — an unverified report by a vehicle owner.
Howell, MI
FUEL/PROPULSION SYSTEM
See GM Bulletin # 15-na-051 Vehicle died, required tow, found out due to fuel pump relay per bulletin cited above. Rear seat bracket interfered with fuse box, disabling vehicle requiring tow. Vehicle repaired at owners cost. Due to safety factor involved, the seriousness of the situation, for what portion of the costs of repair will the manufacturer be responsible?
NHTSA complaint #11435760 — an unverified report by a vehicle owner.
at 105,000 milesSeattle, WA
SEATS
INITIAL INCIDENT HAPPENED WHILE DRIVING ON A STREET. DOOR LOCKS POWER CYCLED LOCK/UNLOCK AND THEN THE CAR WOULD CUT OFF. NO WARNING, NO TIME TO MOVE TO OUT OF TRAFFIC OR TURN ON HAZZARD. I USE THIS VEHICLE TO COMMUTE TO AND FROM WORK/CHILDCARE ETC. I ALSO TRAVEL OF THE FREEWAY ALOT. THAT WAS THE PREVIOUS INCIDENT. THE MOST RECENT INCIDENT OCCURRED WHEN THE CAR WOULD NOT TURN OVER AND UPON DOING RESEARCH WE FOUND THAT IT MAY BE RELATED TO. RELAY ISSUE DUE TO THE FUZE BOX BEING UNDERNEATH THE REAR SEAT. GM CLAIMS THAT BECAUSE A BRACKET USED TO FASTEN THE SEAT IN PLACE INTERFERES WITH THE FUZE BOX AND PRESSES DOWN ON THE FUZE PUMP RELAY AND CAUSES IT TO BURN OUT. AFTER SWITCHING OUT THE RELAYS WITH THE SUGGESTED LOWER PROFILE RELAY, THE CAR DROVE FOR A FEW HOURS AND THEN WHEN WE PARKED WE COULDN'T REMOVE THE KEY FROM THE IGNITION. UPON LIFTING THE BACK SEAT TO DISCONNECT THE BATTERY WE SMELLED AND HEARD THE FUEL PUMP RELAY BURNING AND SIZZLING. SINCE THE CAR WAS "SERVICED" BY A BUICK DEALER IN JUNE I'M ASSUMING THAT IT WASN'T ACTUALLY SERVICED THE RELAY WAS JUST REPLACED AND MAYBE A FEW OTHER TWEAKS HERE AND THERE BUT THE ISSUE WAS NOT RESOLVED. I AM VERY CONCERNED ABOUT THE RELIABILITY OF THIS CAR. I HAVE CHILDREN THAT RIDE IN THE BACK SEAT. I AM FEARFUL THAT THE CAR WILL CATCH FIRE OR SPARK.
NHTSA complaint #11376438 — an unverified report by a vehicle owner.
at 105,000 milesSeattle, WA
UNKNOWN OR OTHER
INITIAL INCIDENT HAPPENED WHILE DRIVING ON A STREET. DOOR LOCKS POWER CYCLED LOCK/UNLOCK AND THEN THE CAR WOULD CUT OFF. NO WARNING, NO TIME TO MOVE TO OUT OF TRAFFIC OR TURN ON HAZZARD. I USE THIS VEHICLE TO COMMUTE TO AND FROM WORK/CHILDCARE ETC. I ALSO TRAVEL OF THE FREEWAY ALOT. THAT WAS THE PREVIOUS INCIDENT. THE MOST RECENT INCIDENT OCCURRED WHEN THE CAR WOULD NOT TURN OVER AND UPON DOING RESEARCH WE FOUND THAT IT MAY BE RELATED TO. RELAY ISSUE DUE TO THE FUZE BOX BEING UNDERNEATH THE REAR SEAT. GM CLAIMS THAT BECAUSE A BRACKET USED TO FASTEN THE SEAT IN PLACE INTERFERES WITH THE FUZE BOX AND PRESSES DOWN ON THE FUZE PUMP RELAY AND CAUSES IT TO BURN OUT. AFTER SWITCHING OUT THE RELAYS WITH THE SUGGESTED LOWER PROFILE RELAY, THE CAR DROVE FOR A FEW HOURS AND THEN WHEN WE PARKED WE COULDN'T REMOVE THE KEY FROM THE IGNITION. UPON LIFTING THE BACK SEAT TO DISCONNECT THE BATTERY WE SMELLED AND HEARD THE FUEL PUMP RELAY BURNING AND SIZZLING. SINCE THE CAR WAS "SERVICED" BY A BUICK DEALER IN JUNE I'M ASSUMING THAT IT WASN'T ACTUALLY SERVICED THE RELAY WAS JUST REPLACED AND MAYBE A FEW OTHER TWEAKS HERE AND THERE BUT THE ISSUE WAS NOT RESOLVED. I AM VERY CONCERNED ABOUT THE RELIABILITY OF THIS CAR. I HAVE CHILDREN THAT RIDE IN THE BACK SEAT. I AM FEARFUL THAT THE CAR WILL CATCH FIRE OR SPARK.
NHTSA complaint #11376438 — an unverified report by a vehicle owner.
at 105,000 milesSeattle, WA
ELECTRICAL SYSTEM
INITIAL INCIDENT HAPPENED WHILE DRIVING ON A STREET. DOOR LOCKS POWER CYCLED LOCK/UNLOCK AND THEN THE CAR WOULD CUT OFF. NO WARNING, NO TIME TO MOVE TO OUT OF TRAFFIC OR TURN ON HAZZARD. I USE THIS VEHICLE TO COMMUTE TO AND FROM WORK/CHILDCARE ETC. I ALSO TRAVEL OF THE FREEWAY ALOT. THAT WAS THE PREVIOUS INCIDENT. THE MOST RECENT INCIDENT OCCURRED WHEN THE CAR WOULD NOT TURN OVER AND UPON DOING RESEARCH WE FOUND THAT IT MAY BE RELATED TO. RELAY ISSUE DUE TO THE FUZE BOX BEING UNDERNEATH THE REAR SEAT. GM CLAIMS THAT BECAUSE A BRACKET USED TO FASTEN THE SEAT IN PLACE INTERFERES WITH THE FUZE BOX AND PRESSES DOWN ON THE FUZE PUMP RELAY AND CAUSES IT TO BURN OUT. AFTER SWITCHING OUT THE RELAYS WITH THE SUGGESTED LOWER PROFILE RELAY, THE CAR DROVE FOR A FEW HOURS AND THEN WHEN WE PARKED WE COULDN'T REMOVE THE KEY FROM THE IGNITION. UPON LIFTING THE BACK SEAT TO DISCONNECT THE BATTERY WE SMELLED AND HEARD THE FUEL PUMP RELAY BURNING AND SIZZLING. SINCE THE CAR WAS "SERVICED" BY A BUICK DEALER IN JUNE I'M ASSUMING THAT IT WASN'T ACTUALLY SERVICED THE RELAY WAS JUST REPLACED AND MAYBE A FEW OTHER TWEAKS HERE AND THERE BUT THE ISSUE WAS NOT RESOLVED. I AM VERY CONCERNED ABOUT THE RELIABILITY OF THIS CAR. I HAVE CHILDREN THAT RIDE IN THE BACK SEAT. I AM FEARFUL THAT THE CAR WILL CATCH FIRE OR SPARK.
NHTSA complaint #11376438 — an unverified report by a vehicle owner.
at 71,000 milesLyons, NY
SEATS
FUSE BOX PROBLEM WITH DESIGN. THE SEAT LATCH DESIGN TOGETHER SHORTS OUT THE FUEL PUMP RELAY. THIS GETS HOT, SHORTS OUT AND DAMAGES THE FUEL PUMP AND CAN CAUSE POSSIBLE FIRE. THIS IS A COSTLY DEADLY DESIGN FLAW AND SHOULD BE RECALLED. LUCKY WE FIXED IT IN TIME. I HAVE BABIES THAT SIT IN MY BACK SEAT AND IT'S SCARY TO THINK THAT IT COULD CATCH ON FIRE WITH THEM SITTING THERE.
NHTSA complaint #11364296 — an unverified report by a vehicle owner.
at 71,000 milesLyons, NY
ELECTRICAL SYSTEM
FUSE BOX PROBLEM WITH DESIGN. THE SEAT LATCH DESIGN TOGETHER SHORTS OUT THE FUEL PUMP RELAY. THIS GETS HOT, SHORTS OUT AND DAMAGES THE FUEL PUMP AND CAN CAUSE POSSIBLE FIRE. THIS IS A COSTLY DEADLY DESIGN FLAW AND SHOULD BE RECALLED. LUCKY WE FIXED IT IN TIME. I HAVE BABIES THAT SIT IN MY BACK SEAT AND IT'S SCARY TO THINK THAT IT COULD CATCH ON FIRE WITH THEM SITTING THERE.
NHTSA complaint #11364296 — an unverified report by a vehicle owner.
at 71,000 milesLyons, NY
FUEL/PROPULSION SYSTEM
FUSE BOX PROBLEM WITH DESIGN. THE SEAT LATCH DESIGN TOGETHER SHORTS OUT THE FUEL PUMP RELAY. THIS GETS HOT, SHORTS OUT AND DAMAGES THE FUEL PUMP AND CAN CAUSE POSSIBLE FIRE. THIS IS A COSTLY DEADLY DESIGN FLAW AND SHOULD BE RECALLED. LUCKY WE FIXED IT IN TIME. I HAVE BABIES THAT SIT IN MY BACK SEAT AND IT'S SCARY TO THINK THAT IT COULD CATCH ON FIRE WITH THEM SITTING THERE.
NHTSA complaint #11364296 — an unverified report by a vehicle owner.
at 158,000 milesSunbright, TN
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 BUICK LUCERNE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS DIAGNOSED WITH A DEFECTIVE FUEL PUMP RELAY. AFTER RECEIVING THE DIAGNOSIS, THE CONTACT HAD THE FUEL PUMP RELAY REPLACED. DESPITE THE REPAIR, THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING HOME FROM THE MECHANIC AT A LOW RATE OF SPEED, THE VEHICLE SHUTOFF AGAIN WITHOUT WARNING. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED BACK TO THE SAME INDEPENDENT MECHANIC WHERE IT REMAINED IN THEIR POSSESSION. UPON INVESTIGATION, THE CONTACT LINKED HER FAILURE TO NHTSA CAMPAIGN NUMBER: 14V355000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED HER THAT THERE WERE NO RECALLS ON THE VEHICLE. THE CONTACT WAS OFFERED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 158,000.
NHTSA complaint #11354870 — an unverified report by a vehicle owner.
at 115,000 milesWall Lake, IA
FUEL/PROPULSION SYSTEM
CAR WOULD NOT START WHILE OUT OF TOWN. HAD CAR TOWED TO MECHANIC I TRUSTED (NOT A CERTIFIED BUICK DEALER). REPLACED FUEL PUMP BUT AFTER CAR WAS RUNNING A FEW MINUTES FUSE BOX OVERHEATED AND CAUSED FUEL RELAY TO FAIL. HE CALLED BUICK AND WAS TOLD HOW TO FIX. HE WAS ALSO TOLD THAT IN ORDER FOR FUSE BOX AND RELAY TO BE REIMBURSED BUICK DEALER NEEDED TO SUBMIT CLAIM. SUBMITTED CLAIM AND GOT REIMBURSED FOR FUSE BOX AND RELAY BUT NOT PUMP. AFTER 3-4 MONTHS OF FIGHTING BUICK TO GET FUEL PUMP REIMBURSED, THE DENIED APPEAL. WAS TOLD BY AGENT OF BUICK THAT FUEL PUMP WAS WARRANTED TO 120,000 MILES BUT ONLY IF TAKEN TO BUICK DEALER. I DON'T TRUST THE BUICK DEALERSHIP IN THE TOWN I WAS IN WHEN THE CAR WOULDN'T START, WHICH IS WHY I TOOK TO MECHANIC I TRUSTED. COMMUNICATION WITH BUICK HAS BEEN HORRIBLE...THEY DON'T EVEN BOTHER TO RESPOND UNLESS YOU GET CONTACTING THEM. WE HAVE A 2006 BUICK LUCERNE WITH 205,000 MILES AND IT STILL HAS ORIGINAL FUEL PUMP. CAR COMPLAINTS.COM HAS MANY INSTANCES OF THIS PROBLEM IN 2009 AND 2010 LUCERNE BUT BUICK WON'T STAND BEHIND THEM!
NHTSA complaint #11278630 — an unverified report by a vehicle owner.
at 60,000 milesDenton, TX
ELECTRICAL SYSTEM
2010 BUICK LUCERNE HAD BEEN DRIVEN HOME AND WAS COOLING IN DRIVEWAY. AFTER TWO HOURS, STARTER WOULD TURN OVER BUT ENGINE WOULD NOT START. BEGAN TO SMELL BURNING PLASTIC INSIDE VEHICLE. FOUND SYMPTOMS OF PROBLEM DESCRIBED IN GM SERVICE BULLETIN 15-NA-051. AFTER REMOVING BACK PASSENGER SEAT BOTTOM CUSHION, CHECKED INSIDE REAR FUSE BOX AND FOUND THAT FUEL PUMP RELAY HAD SHORTED AND MELTED THE RELAY AND DAMAGED ADJACENT FUSES WITH BURN MARKS ACROSS SURFACE OF FUSE BOX. WAITING FOR VEHICLE TO BE TOWED TO MECHANIC FOR FUSE BOX REPLACEMENT AND TO DIAGNOSE OTHER POTENTIAL DAMAGE CAUSED BY RELAY FAILURE. MILEAGE AT TIME OF FAILURE WAS 60,000. ACCORDING TO THE BULLETIN, BRACKET ON BOTTOM OF SEAT CUSHION PUSHES AGAINST THE FUSE BOX LID, WHICH PUSHES AGAINST THE FUEL PUMP RELAY CAUSING DAMAGE TO THE RELAY AND FUSE BOX. WHY HAS THERE BEEN NO RECALL TO REPAIR THIS DANGEROUS DESIGN FLAW?
NHTSA complaint #11271707 — an unverified report by a vehicle owner.