54 of the 556 complaints filed about the Cadillac ATS are about the other systems — 10% of everything owners reported. The worst model year for it is 2014.
54
Complaints
10%
Share of all complaints
6
Crashes
0
Fires
UNKNOWN OR OTHER
NHTSA CAMPAIGN NUMBER: 15V558000 Rear Defogger Coil Antenna Module may Overheat If the coil antenna generates excessive heat, not sure what is happening but car does seem to overheat off and on especially when radio is turned on
NHTSA complaint #11744660 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
We have owned the 2015 ATS Cadillac since August 31, 2016 . The rear glass is blurry when looking back from the front seat. We replaced the rear view mirror thought that was the problem but didn’t correct. I checked on the windshield glass. I took these number off the rear glass. GM DOT-376 AS2 M2H3 Trans 70 o/o Min. E6 43R-008011 AGC Automotive 30 B A006450 Tempered GS.I have a picture showing the above Info. Taken from the rear glass…..
NHTSA complaint #11671420 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
They have terrible transmission that barely make it to 50,000 miles before problems start happening. Parts are not cheap at all it’s General Motors 8 speed transmissions my 2017 caddilac ATS is on its 2nd transmission and it’s already driving terrible I fear I may be left stranded next time this happens. The car has a new transmission with only over 37 thousand miles on the transmission.
NHTSA complaint #11649157 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The white pearl paint is chippng off everywhere. It started aat the drivers door directly under the rear view mirror. The underside of the trunk deck lid is completely paint free at this point. There are bubbles eroding on the drivers side rear fender area. When a paint meter was used to check the thickneess of the paint - it was disagnosed at a "1'", WHICH IS THE THINNEST possible number on the paint meter. I would like to demand that these parts of my PRISTINE car be repainted at no cost to myself.
NHTSA complaint #11646661 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My Cadillac Cue screen is frozen and cracking, and apply play and GPS are no longer visible on the screen when driving. Instead, I would have to look down at my phone while I’m driving to use the gps.
NHTSA complaint #11576479 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Hi, the cue screen is cracked which makes it no longer handsfree. It cracked in July of 2023 and it's a 2018, purchased in October 2017, the dealer will not fix it, I don't have $1500 to replace it with a one year warranty and it could happen again. I am not eligible for the class action suit which stopped with cars up to 2017. Please advise since this is an extreme hazard since the screen cracks and if driving using navigation it can cause an accident !
NHTSA complaint #11576315 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Greetings! I hope this message finds you in great health and spirits. I am experiencing an issue with the transmission linkage cable on my 2013 Cadillac ATS Luxury. There was a product safety recall issued in 2014 - recall bulletin 14179A. I purchased this vehicle in January 2015. I took it to a local Cadillac dealership and they found that I need a new cable. They stated the issue was repaired in 2014, before I owned the vehicle, and they have refused to fix the issue at no cost to me. If the cable was replaced with the same part that has deemed defective and the recall does not expire, this should be resolved at the manufacturer's expense.
NHTSA complaint #11551989 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
It appears that the transmission shift cable detached while I was driving the vehicle. I went to stop the vehicle and put it in park and the vehicle kept rolling. I had to press the parking break to keep the vehicle from moving.
NHTSA complaint #11516904 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My headlight bulbs have been replaced and checked 2x by the used auto superstore which I will not name at this time ! and by the manufacturer (dealer) but once it’s dark out and the automatic brights come on and either both or one side goes completely out only to come back on sometimes or not at all which is very dangerous especially at night !
NHTSA complaint #11510177 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
unknown
NHTSA complaint #11482775 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The CUE screen doesn’t work, has spider web on each corner, can’t use hands free phone or navigation, the screen won’t change from the taking your eyes off message while driving.
NHTSA complaint #11456835 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Cadillac ATS is sold with a faulty driver console. The console is known as the Cadillac User Experience (CUE). Faulty-console is a serious safety issue for the following reasons: 1. Driver distractions: loss of navigation and unexpected changes in radio and air-conditioning are constant distractions. These distractions take the driver's attention away from the roadway. They also force driver's to make unexpected stops on highways and roadways. 2. Customer profile: Cadillac ATS customers are mostly seniors and mature individuals. Constant distractions have amplified impact. Considering the above major factors, the faulty console is a safety issue due to constant distractions. We paid $1,065.30 to replace the faulty CUE screen for something that must be recalled. There are many references made to faulty CUE consoles on the internet and its time for NHTSA to take a step forward and call these faulty consoles and constant distractions a safety issue.
NHTSA complaint #11450216 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
While out driving, the vehicle would not shift gear into park upon arriving at a parking lot. The car was transported to an nearby garage and the transmission shift cable was found to be melted/severed upon undercarriage inspection. This is a recall for other models of 2013-2014 ATS. If the transmission shift cable detaches while the vehicle is being driven, the transmission gear selection may not match the indicated gear and the vehicle may move in an unintended or unexpected direction, increasing the risk of a crash. Furthermore, when the driver goes to stop and park the vehicle, despite selecting the 'PARK' position, the transmission may not be in 'PARK.' If the vehicle is not in the 'PARK' position there is a risk the vehicle will roll away as the driver and other occupants exit the vehicle or anytime thereafter. A vehicle rollaway increases the risk of injury to exiting occupants and bystanders.
NHTSA complaint #11433357 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
rear axle differential failed.
NHTSA complaint #11433277 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
WHITE HAZY WEB LIKE OBSTRUCTION SUDDENLY APPEARED ON THE DISPLAY OF THE CUE SYSTEM. IT OBSTRUCTS 35% OF THE SCREEN AND MAKES IT DIFFICULT TO UTILIZE THE BACK UP CAMERA. IT WAS FINE ONE DAY AND THEN THE OBSTRUCTION APPEARED THE NEXT DAY. IT IS GARAGE STORED AND I HAVE 44,000 ORIGINAL MILES.
NHTSA complaint #11416597 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
CUESCREEN CUE PROBLEMS INCLUDE 'SPIDER WEBBING,' UNRESPONSIVE SCREENS, DOES NOT WORK
NHTSA complaint #11385379 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
THE CUE ON MY CADILLAC 2018 ATS JUST STOP WORKING , I SEARCHED ONLINE AND FOUND OUT MILLIONS ,OF CADILLAC OWNERS CUE HAS STOPPED WORKING. MY CAR ONLY HAS 60,000 MILES, I GOT IT NEW IN 2018 JUNE. PLEASE HELP US WITH THIS PROBLEM. MY NAME IS[XXX] ,EMAIL ADDRESS [XXX] PHONE [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11377074 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
CUE SCREEN STOPPED WORKING
NHTSA complaint #11352473 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
CUE SYSTEM AND SCREEN BROKEN FOR SECOND TIME. SAFETY ISSUE EVERY TIME I DRIVE. UNABLE TO USE PHONE OR NAVIGATION.
NHTSA complaint #11351875 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
AS I WAS DRIVING MY SCREEN WENT BLANK WHILE I WAS USING MY NAVIGATION SYSTEM TO GET AROUND AND ENDED UP BEING LOST AND HAD TO STOP AND ASK FOR DIRECTIONS ON HOW TO GET BACK HOME. THE CUE SYSTEM WENT DOWN.
NHTSA complaint #11351700 — an unverified report by a vehicle owner.