Owners have filed 16 complaints
about the 2020 Cadillac CT6 with NHTSA between 2020 and 2025.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 2 of 5 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 43
Against the median year of the Cadillac CT6. 50 means typical for this
model; 100 means roughly double.
Severity — 65
12.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
80% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2020 Cadillac CT6
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Transmission & Drivetrain
637.5%
Median failure at 81,000 miles
Driver Assist & Collision Avoidance
318.8%
1 crashes, 0 fires · median 8,900 mi
Brakes
318.8%
1 crashes, 0 fires · median 900 mi
Other & Unspecified
16.3%
Median failure at 8,900 miles
Wheels
16.3%
Suspension
16.3%
Median failure at 100 miles
Body & Structure
16.3%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
330.0%
1,000 – 9,999 miles
330.0%
10,000 – 24,999 miles
220.0%
50,000 – 74,999 miles
110.0%
75,000 – 99,999 miles
110.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Aug 2020peak 4Sep 2025
Recalls on the 2020 Cadillac CT6
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20251183,413 units in Canada
Powertrain
Issue: Over time, the transmission control valve could wear and lose pressure. If this happens, the transmission could shift harshly and could cause the wheels to lock up. Note: This recall only affects vehicles equipped with a 10-speed automatic transmission. Safety Risk: Wheels that lock suddenly could cause a loss of control and increase the risk of a crash. Corrective Actions: General Motors will notify owners by mail and advise you to take your vehicle to a dealership to update the transmission control module software to detect excess wear in advance of a wheel lock up. If detected, a service engine light would turn on, a message would display in the instrument panel and the vehicle would be limited to fifth gear.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 15,300 milesDublin, OHCrash
SERVICE BRAKES
ON FRIDAY, NOVEMBER 13, 2020 I WAS STOPPED AT A STOPLIGHT IN MARYSVILLE, OHIO. IT APPEARED THAT TRAFFIC STARTED TO MOVE, SO I TOOK MY FOOT OFF THE BRAKE. ALMOST IMMEDIATELY THE EMERGENCY BRAKING FEATURE ENGAGED. WHILE THIS TENDS TO STARTLE YOU BECAUSE IT IS SO ABRUPT, ALMOST LIKE A HEAD-ON COLLISION, I PRESSED ON THE BRAKE. THE BRAKE DID NOT STOP THE CAR. IT WAS SIMILAR TO WHEN ANTI-LOCK BRAKING IS ENGAGED. THE BRAKES FELT LIKE THEY WERE PULSATING, SO THE CAR CONTINUED TO MOVE FORWARD UNTIL IT PRESSED UP AGAINST THE CAR IN FRONT OF ME. I HAVE HAD SOME INSTANCES WHERE WHEN BACKING UP, IN A COMPLETELY EMPTY PARKING LOT OR STREET AND THE CAR WILL BRAKE ON ITS OWN. THERE ARE NO POSTS, TREES OR ANY OBJECTS LIKE THAT ANYWHERE NEARBY TO TRIGGER THE BRAKING. THE MARYSVILLE (OHIO) POLICE DEPARTMENT RESPONDED TO THE ACCIDENT. THE FILE NUMBER FOR THE POLICE REPORT IS 20.01993. I WAS NOT CITED BECAUSE I WAS IN ESSENCE UNABLE TO STOP THE CAR. THERE WAS PLENTY OF TIME TO STOP THE CAR AS I DON'T BELIEVE I PRESSED THE ACCELERATOR AT ALL. THE CAR CURRENTLY HAS A WARNING APPEARING THAT INDICATES DRIVER ASSIST SYSTEM NEEDS SERVICE. I'M NOT SURE IT'S SAFE TO OPERATE THIS VEHICLE SINCE THIS HAPPENED WHILE IN TRAFFIC.
NHTSA complaint #11374732 — an unverified report by a vehicle owner.
ON FRIDAY, NOVEMBER 13, 2020 I WAS STOPPED AT A STOPLIGHT IN MARYSVILLE, OHIO. IT APPEARED THAT TRAFFIC STARTED TO MOVE, SO I TOOK MY FOOT OFF THE BRAKE. ALMOST IMMEDIATELY THE EMERGENCY BRAKING FEATURE ENGAGED. WHILE THIS TENDS TO STARTLE YOU BECAUSE IT IS SO ABRUPT, ALMOST LIKE A HEAD-ON COLLISION, I PRESSED ON THE BRAKE. THE BRAKE DID NOT STOP THE CAR. IT WAS SIMILAR TO WHEN ANTI-LOCK BRAKING IS ENGAGED. THE BRAKES FELT LIKE THEY WERE PULSATING, SO THE CAR CONTINUED TO MOVE FORWARD UNTIL IT PRESSED UP AGAINST THE CAR IN FRONT OF ME. I HAVE HAD SOME INSTANCES WHERE WHEN BACKING UP, IN A COMPLETELY EMPTY PARKING LOT OR STREET AND THE CAR WILL BRAKE ON ITS OWN. THERE ARE NO POSTS, TREES OR ANY OBJECTS LIKE THAT ANYWHERE NEARBY TO TRIGGER THE BRAKING. THE MARYSVILLE (OHIO) POLICE DEPARTMENT RESPONDED TO THE ACCIDENT. THE FILE NUMBER FOR THE POLICE REPORT IS 20.01993. I WAS NOT CITED BECAUSE I WAS IN ESSENCE UNABLE TO STOP THE CAR. THERE WAS PLENTY OF TIME TO STOP THE CAR AS I DON'T BELIEVE I PRESSED THE ACCELERATOR AT ALL. THE CAR CURRENTLY HAS A WARNING APPEARING THAT INDICATES DRIVER ASSIST SYSTEM NEEDS SERVICE. I'M NOT SURE IT'S SAFE TO OPERATE THIS VEHICLE SINCE THIS HAPPENED WHILE IN TRAFFIC.
NHTSA complaint #11374732 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Tuckerton, NJ
POWER TRAIN
The vehicle was shifting harshly and my wheels were experiencing lock up while in motion which was very dangerous. I experienced this on the parkway as well as streets and almost had a few accidents due to this problem. I drive my wife and children in this vehicle. Our safety and lives were put at risk. There were no warning lamps to advise of troubles. I also have some computer problems that are supposed to be addressed. Gm dealer has had my car for four months and have tried to replace valve four times and all four times the part they received was defective and unsuccessful. I have made many calls to GM and they are giving me the run around. Now they want to replace the entire transmission but wanted to use aftermarket part which more than likely is also defective. They are having a hard time obtaining a new transmission and also advised me I would be responsible for the cost of this replacement when they get a new transmission. At this point I am not willing to risk mine or my families life by driving this car after they try to replace transmission. I’m also not willing or able to pay for this repair that was no fault of mine. I am not sure how to proceed in getting them to replace entire vehicle but that is the safest option at this point.
NHTSA complaint #11690488 — an unverified report by a vehicle owner.
Tuckerton, NJ
WHEELS
The vehicle was shifting harshly and my wheels were experiencing lock up while in motion which was very dangerous. I experienced this on the parkway as well as streets and almost had a few accidents due to this problem. I drive my wife and children in this vehicle. Our safety and lives were put at risk. There were no warning lamps to advise of troubles. I also have some computer problems that are supposed to be addressed. Gm dealer has had my car for four months and have tried to replace valve four times and all four times the part they received was defective and unsuccessful. I have made many calls to GM and they are giving me the run around. Now they want to replace the entire transmission but wanted to use aftermarket part which more than likely is also defective. They are having a hard time obtaining a new transmission and also advised me I would be responsible for the cost of this replacement when they get a new transmission. At this point I am not willing to risk mine or my families life by driving this car after they try to replace transmission. I’m also not willing or able to pay for this repair that was no fault of mine. I am not sure how to proceed in getting them to replace entire vehicle but that is the safest option at this point.
NHTSA complaint #11690488 — an unverified report by a vehicle owner.
at 98,000 milesBronx, NY
POWER TRAIN
The contact owns a 2020 Cadillac CT6. The contact stated while driving 65 MPH, the transmission seized, and the vehicle was coasted over to the right side of the roadway while waiting for tow service. A dealer as contacted. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The vehicle was not repaired. The manufacturer informed the contact that the vehicle was out of warranty. The contact related the failure to NHTSA Campaign Number: 25V148000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 98,000. Parts distribution disconnect.
NHTSA complaint #11673799 — an unverified report by a vehicle owner.
Cincinnati, OH
POWER TRAIN
The contact owns a 2020 Cadillac CT6. The contact received notification of NHTSA Campaign Number: 25V148000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that while his wife was driving at an undisclosed speed, the vehicle jerked before slamming into gear. No warning lights were illuminated. In addition, the contact stated that the transmission was shifting rough. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the failure persisted. The manufacturer was made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.
NHTSA complaint #11667446 — an unverified report by a vehicle owner.
at 64,000 milesBroomfield, CO
POWER TRAIN
The contact owns a 2020 Cadillac CT6. The contact received notification of NHTSA Campaign Number: 25V148000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the transmission was shifting hard. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 64,000. VIN tool confirms parts not available.
NHTSA complaint #11666008 — an unverified report by a vehicle owner.
Richmond Heights, OH
POWER TRAIN
See attached document for complaint.
NHTSA complaint #11662581 — an unverified report by a vehicle owner.
Schenectady, NY
POWER TRAIN
The contact owns a 2020 Cadillac CT6. The contact received notification of NHTSA Campaign Number: 25V148000 (POWER TRAIN); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11654171 — an unverified report by a vehicle owner.
Palmyra, WI, WI
STRUCTURE:BODY
latelyi have had a problem with my back hatch door opening by it self the problem the last time it happen just before i enter a car wash now ive got a 7800 bill to repair it
NHTSA complaint #11644679 — an unverified report by a vehicle owner.
at 8,900 milesCuyahoga Falls, OH
UNKNOWN OR OTHER
THE SUPER CRUISE SELF DRIVING FEATURE DOESN'T WORK AND ERROR MESSAGES CONTINUOUSLY FLASH ON DASHBOARD. IT HAS BEEN AT THE DEALER SINCE 12/16 (>9 WEEKS) WITHOUT ANY RESOLUTION. CALLS, EMAILS, POSTS TO CADILLAC AND GENERAL MOTORS GO UNANSWERED. DEALER TELLS ME CADILLAC ENGINEERS FROM CORPORATE COME AND GO WITH NO SOLUTION. I'VE MADE 2 PAYMENTS TO DATE WITHOUT MY CAR. I NOTIFIED GM FINANCIAL I WILL NO LONGER MAKE PAYMENTS ON A CAR I DO NOT HAVE. ALSO NO RESPONSE.
NHTSA complaint #11396890 — an unverified report by a vehicle owner.
at 8,900 milesCuyahoga Falls, OH
FORWARD COLLISION AVOIDANCE: WARNINGS
THE SUPER CRUISE SELF DRIVING FEATURE DOESN'T WORK AND ERROR MESSAGES CONTINUOUSLY FLASH ON DASHBOARD. IT HAS BEEN AT THE DEALER SINCE 12/16 (>9 WEEKS) WITHOUT ANY RESOLUTION. CALLS, EMAILS, POSTS TO CADILLAC AND GENERAL MOTORS GO UNANSWERED. DEALER TELLS ME CADILLAC ENGINEERS FROM CORPORATE COME AND GO WITH NO SOLUTION. I'VE MADE 2 PAYMENTS TO DATE WITHOUT MY CAR. I NOTIFIED GM FINANCIAL I WILL NO LONGER MAKE PAYMENTS ON A CAR I DO NOT HAVE. ALSO NO RESPONSE.
NHTSA complaint #11396890 — an unverified report by a vehicle owner.
at 8,900 milesCuyahoga Falls, OH
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
THE SUPER CRUISE SELF DRIVING FEATURE DOESN'T WORK AND ERROR MESSAGES CONTINUOUSLY FLASH ON DASHBOARD. IT HAS BEEN AT THE DEALER SINCE 12/16 (>9 WEEKS) WITHOUT ANY RESOLUTION. CALLS, EMAILS, POSTS TO CADILLAC AND GENERAL MOTORS GO UNANSWERED. DEALER TELLS ME CADILLAC ENGINEERS FROM CORPORATE COME AND GO WITH NO SOLUTION. I'VE MADE 2 PAYMENTS TO DATE WITHOUT MY CAR. I NOTIFIED GM FINANCIAL I WILL NO LONGER MAKE PAYMENTS ON A CAR I DO NOT HAVE. ALSO NO RESPONSE.
NHTSA complaint #11396890 — an unverified report by a vehicle owner.
at 15,300 milesDublin, OHCrash
SERVICE BRAKES
ON FRIDAY, NOVEMBER 13, 2020 I WAS STOPPED AT A STOPLIGHT IN MARYSVILLE, OHIO. IT APPEARED THAT TRAFFIC STARTED TO MOVE, SO I TOOK MY FOOT OFF THE BRAKE. ALMOST IMMEDIATELY THE EMERGENCY BRAKING FEATURE ENGAGED. WHILE THIS TENDS TO STARTLE YOU BECAUSE IT IS SO ABRUPT, ALMOST LIKE A HEAD-ON COLLISION, I PRESSED ON THE BRAKE. THE BRAKE DID NOT STOP THE CAR. IT WAS SIMILAR TO WHEN ANTI-LOCK BRAKING IS ENGAGED. THE BRAKES FELT LIKE THEY WERE PULSATING, SO THE CAR CONTINUED TO MOVE FORWARD UNTIL IT PRESSED UP AGAINST THE CAR IN FRONT OF ME. I HAVE HAD SOME INSTANCES WHERE WHEN BACKING UP, IN A COMPLETELY EMPTY PARKING LOT OR STREET AND THE CAR WILL BRAKE ON ITS OWN. THERE ARE NO POSTS, TREES OR ANY OBJECTS LIKE THAT ANYWHERE NEARBY TO TRIGGER THE BRAKING. THE MARYSVILLE (OHIO) POLICE DEPARTMENT RESPONDED TO THE ACCIDENT. THE FILE NUMBER FOR THE POLICE REPORT IS 20.01993. I WAS NOT CITED BECAUSE I WAS IN ESSENCE UNABLE TO STOP THE CAR. THERE WAS PLENTY OF TIME TO STOP THE CAR AS I DON'T BELIEVE I PRESSED THE ACCELERATOR AT ALL. THE CAR CURRENTLY HAS A WARNING APPEARING THAT INDICATES DRIVER ASSIST SYSTEM NEEDS SERVICE. I'M NOT SURE IT'S SAFE TO OPERATE THIS VEHICLE SINCE THIS HAPPENED WHILE IN TRAFFIC.
NHTSA complaint #11374732 — an unverified report by a vehicle owner.
ON FRIDAY, NOVEMBER 13, 2020 I WAS STOPPED AT A STOPLIGHT IN MARYSVILLE, OHIO. IT APPEARED THAT TRAFFIC STARTED TO MOVE, SO I TOOK MY FOOT OFF THE BRAKE. ALMOST IMMEDIATELY THE EMERGENCY BRAKING FEATURE ENGAGED. WHILE THIS TENDS TO STARTLE YOU BECAUSE IT IS SO ABRUPT, ALMOST LIKE A HEAD-ON COLLISION, I PRESSED ON THE BRAKE. THE BRAKE DID NOT STOP THE CAR. IT WAS SIMILAR TO WHEN ANTI-LOCK BRAKING IS ENGAGED. THE BRAKES FELT LIKE THEY WERE PULSATING, SO THE CAR CONTINUED TO MOVE FORWARD UNTIL IT PRESSED UP AGAINST THE CAR IN FRONT OF ME. I HAVE HAD SOME INSTANCES WHERE WHEN BACKING UP, IN A COMPLETELY EMPTY PARKING LOT OR STREET AND THE CAR WILL BRAKE ON ITS OWN. THERE ARE NO POSTS, TREES OR ANY OBJECTS LIKE THAT ANYWHERE NEARBY TO TRIGGER THE BRAKING. THE MARYSVILLE (OHIO) POLICE DEPARTMENT RESPONDED TO THE ACCIDENT. THE FILE NUMBER FOR THE POLICE REPORT IS 20.01993. I WAS NOT CITED BECAUSE I WAS IN ESSENCE UNABLE TO STOP THE CAR. THERE WAS PLENTY OF TIME TO STOP THE CAR AS I DON'T BELIEVE I PRESSED THE ACCELERATOR AT ALL. THE CAR CURRENTLY HAS A WARNING APPEARING THAT INDICATES DRIVER ASSIST SYSTEM NEEDS SERVICE. I'M NOT SURE IT'S SAFE TO OPERATE THIS VEHICLE SINCE THIS HAPPENED WHILE IN TRAFFIC.
NHTSA complaint #11374732 — an unverified report by a vehicle owner.
at 100 milesKelseyville, CA
SUSPENSION
TL* THE CONTACT OWNS A 2020 CADILLAC CT6. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THERE WAS A LOUD SCREECHING SOUND COMING FROM THE WHEELS. THE VEHICLE WAS TAKEN TO WOODLAND CADILLAC LOCATED AT 530 QUALITY CIR #101, WOODLAND, CA 95776, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT RADIAL ARMS WERE FAULTY AND NEEDED TO BE REPLACED. THE RADIAL ARMS WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE CONTACT INDICATED THAT THERE WAS A BLACK GREASY MATERIAL COMING FROM THE BRAKES AND COVERED THE WHEELS. THE CAUSE OF THE FAILURE WAS DETERMINED IT WAS THE BRAKE SHIELDS . THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.*DT*JB*DT
NHTSA complaint #11374281 — an unverified report by a vehicle owner.
at 100 milesKelseyville, CA
SERVICE BRAKES
TL* THE CONTACT OWNS A 2020 CADILLAC CT6. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKE PEDAL, THERE WAS A LOUD SCREECHING SOUND COMING FROM THE WHEELS. THE VEHICLE WAS TAKEN TO WOODLAND CADILLAC LOCATED AT 530 QUALITY CIR #101, WOODLAND, CA 95776, TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRONT RADIAL ARMS WERE FAULTY AND NEEDED TO BE REPLACED. THE RADIAL ARMS WERE REPLACED HOWEVER, THE FAILURE PERSISTED. THE CONTACT INDICATED THAT THERE WAS A BLACK GREASY MATERIAL COMING FROM THE BRAKES AND COVERED THE WHEELS. THE CAUSE OF THE FAILURE WAS DETERMINED IT WAS THE BRAKE SHIELDS . THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100.*DT*JB*DT
NHTSA complaint #11374281 — an unverified report by a vehicle owner.
at 900 milesEllicott City, MD
SERVICE BRAKES
CAR WAS ACQUIRED IN FEBRUARY AND SCRAPING NOISE IN FRONT BRAKES WAS NOTICED IN MAY. WAITED TO SEE IF THE NOISE WOULD GO AWAY BY ITSELF BUT BECAME LOUDER AND TOOK TO CADILLAC DEALER, MILLER CADILLAC IN ELLICOTT CITY MD TELEPHONE 410-750-1100 ON JULY 30. I WAS TOLD THE MECHANIC COULD HEAR THE NOISE BUT COULD NOT IDENTIFY THE SOURCE. HE CALLED GM AND THEY TOLD HIM THERE WAS TECH BULLETIN #PIC6290C INSTRUCTING THE MECHANIC TO TELL CUSTOMER THE NOISE IS NORMAL DOES NOT AFFECT SAFETY OR RELIABILITY OF THE CAR BUT WOULD NOT TELL THE MECHANIC THE CAUSE OF THE NOISE, WHICH IS GETTING WORSE! HOWEVER THE TECH BULLETIN STATES THE CAUSE WAS DETECTED AND CORRECTED ON OCTOBER 30, 2017! THE ISSUE OBVIOUSLY IS NOT CORRECTED AND IS NOT GOING AWAY. I AM CONCERNED THE CAR IS NOT SAFE TO DRIVE ESPECIALLY SINCE GM WOULD NOT TELL THE TECHNICIAN THE CAUSE SO I CAN MONITOR IT. THE BRAKE NOISE OCCURS ON ALL ROADWAYS WHETHER FAST OR SLOW WHETHER TURNING OR STRAIGHT AS CONFIRMED BY THE LOCAL MECHANIC. WHY WON'T GM INFORM OWNERS AND MECHANIC SO THEY CAN ASSESS THE PROBLEM AND UNDERTSAND THE DRIVING RISK?
NHTSA complaint #11343046 — an unverified report by a vehicle owner.