35 of the
3,104 complaints filed about the Cadillac CTS
are about the equipment —
1% of everything owners reported.
The worst model year for it is 2003.
The car was taken to Hutchinson dealership in Macon Georgia, to have the oil changed and when I went to pick up the car the Cue Screen was cracked. I asked being the car was in their possession they should be liable for the repairs. They told me that there was nothing they can do because there was no Warranty. I asked why would the car need a Warranty in there possession. It's been two year and i can't pay to have it repaired. I'm [XXX] and can't afford to have it repaired. Very sad.....
NHTSA complaint #11620250 — an unverified report by a vehicle owner.
The CUE system is variably unresponsive/frozen. Cannot turn on heat, cannot turn on navigation. Situation is distracting as driving and trying to touch the screen to turn on heat in winter, or to receive navigation information when highway shut down and detour was not yet posted. Nearly caused an accident. Dealer confirmed that system is broken. No one else has inspected the system. System never worked properly and had many glitches when vehicle purchased new.
NHTSA complaint #11478635 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHILE THE VEHICLE WAS STATIONARY, THE AIR CONDITIONER STOPPED WORKING. THE VEHICLE WAS DIAGNOSED AS NEEDING THE ECM REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 144,000.
NHTSA complaint #10888335 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. WHEN THE CONTACT OPENED THE VEHICLE DOORS WITH THE KEY FOB, THE HEADLIGHTS AND OVERHEAD LIGHTS ILLUMINATED EXTREMELY BRIGHT AND THEN DIMMED. IN ADDITION, THE CONTACT STATED THAT THE NAVIGATION SYSTEM FAILED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS A LEGAL ISSUE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
NHTSA complaint #10872979 — an unverified report by a vehicle owner.
DRIVERS SIDE FLOOR MAT WILL NOT STAY IN PLACE. THE FLOOR MAT ROLLS UP UNDER THE BRAKE AND GAS PEDAL MAKING IT DIFFICULT TO PRESS BOTH PEDALS. HAVE STRAIGHTEN IT OUT EVERY TIME BEFORE USING CAR. HAVE REMOVED IT SOMETIMES WHILE ON LONG TRIPS TO KEEP FROM CAUSING ACCIDENT.
NHTSA complaint #10649203 — an unverified report by a vehicle owner.
ORIGINAL WINDOW LABEL HAS GOVERNMENT 5 STAR RATING FOR FRONTAL CRASH AND ROLLOVER. THIS WAS IMPORTANT TO ME AS THIS WILL PROBABLY BE MY LAST CAR. LETTER DATED MAY 16, 2014 FROM GM CHANGED THE 5 STAR RATING TO NO RATING AT ALL. I'M SURE GM USED THE ORIGINAL WINDOW LABEL IN DETERMINING COST OF CAR AND DEALERS USED IT AS A SELLING POINT. THE COST WAS SUBSTANTIAL TO ME AND I MAY NOT HAVE BOUGHT IT AT ALL IF I HAD KNOWN CORRECT SAFETY RATING. I FEEL I WAS DECEIVED, LIED TO, AND MISLEAD.
NHTSA complaint #10599128 — an unverified report by a vehicle owner.
THE INSTRUMENT PANEL STOPPED OPERATING, DIFFERENT MECHANICS COULD NOT LOCATE PROBLEM, CADILLAC DEAL WANTED 200.00 JUST TO REVIEW. SEVERAL OWNERS OF SAME MOCEL HAVING SAME PROBLEM. DEALEARS REFUSE TO CORRECT OR EVEN LOOK AT THE CAUSE WITHOUT CUSTOMERS PAYING FOR SERVICE CALL. THIS SEEMS TO BE A COMMON PROBLEM WITH THIS CAR, AS OTHERS HAVING SAME PROBLEM. I HAVE BEEN TOLD IT'S FAULTY ELECTRICAL CLUSTER IN INSTRUMENT PANEL AND CAR IS NOW OUT OF WARRENTY, BUT WAS WITHING WARRANTY AT TIME OF OCCURANCE, I FAILED TO TAKE TO DEALER IN TIMELY MANNER. CAN ANYTHING BE DO NE ABOUT THIS. I NOW HAVE 87,000 MILES ON CAR.
NHTSA complaint #10568038 — an unverified report by a vehicle owner.
WHILE JACKING UP THE RIGHT FRONT SIDE OF THE CAR THE JACK BROKE AT THE BASE OF THE JACK WHERE THE TWO LEVERS CONNECT AND THE CAR FELL ABOUT A FOOT THE GARAGE FLOOR. THE JACK WAS SEATED LEVEL ON THE CONCRETE FLOOR AND IN AN UP RIGHT POSITION. I WAS NOT UNDER THE CAR, SO I WAS NOT INJURED. THE JACK HAS ONLY BEEN USED ABOUT FOUR PREVIOUS TIMES.
NHTSA complaint #10474404 — an unverified report by a vehicle owner.
THE CAR HAS HAD 7 BATTERIES REPLACED. IT HAS BEEN TOWED THREE TIMES TO TWO DIFFERENT DEALERSHIPS. WHEN THE FAILURE OCCURS THE DOOR LOCK, THE ENGINE WILL NOT START, LIGHTS WILL NOT WORK, THE CAR IS COMPLETELY DEAD. THE LAST TIME MY WIFE WENT ONE MILE AND THE LIGHTS,RADIO, AIR CONDITIONING AND DOORS LOCKED AND WOULD NOT OPEN. SHE COULD NOT GET THE KEY OUT OF THE IGNITION. THE DOOR WAS OPENED AND THE CAR SAT FOR TWO HOURS. WHEN SHE WENT BACK TO THE CAR EVERYTHING WORKED LIKE NOTHING HAPPENED. SHE DROVE HOME AND THE NEXT MORNING THE BATTERY WAS DEAD. IT WAS TOWED TO THE DEALERSHIP AND THE ODOR OF BURNING WIRING WAS OBVIOUS. ONE WEEK LATER THE DEALER SERVICE DEPARTMENT CALLED TO INFORM ME THAT THE FUSE BLOCK WAS REPLACED AND THE RADIO CAUSED THE PROBLEM. THE CAR WAS LEASED AND I JUST RETURNED IT WITH 17,890 MILES. WE WENT OUT AND PURCHASED ANOTHER CAR WHEN THEY SAID THE WIRING AND FUSE BLOCK WAS BURNT. WE JUST LET IT SIT IN THE DRIVEWAY UNTIL THE LEASE RUN OUT.
NHTSA complaint #10419289 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT THE THEFT DETERRENT SYSTEM WAS FAULTY AND HE WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. WHILE THE VEHICLE WAS IMMOBILIZED, THE DOORS WOULD LOCK INDEPENDENTLY AND HE WAS UNABLE TO ENTER OR EXIT THE VEHICLE. IN ADDITION, THE ALARM SYSTEM WOULD ACTIVATE RANDOMLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY REPLACED THE BATTERY AS WELL AS THE POWER CONTROL MODULE HOWEVER, THE FAILURE CONTINUED TO RECUR. THE VEHICLE WAS AWAITING AN ALTERNATOR REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CURRENT MILEAGE WAS 85,000 AND THE FAILURE MILEAGES WERE 60,000.
NHTSA complaint #10405510 — an unverified report by a vehicle owner.
CAR SOMETIMES DOESN'T RECOGNIZE BOTH ELECTRONIC KEY-FOBS PREVENTING ME FROM UNLOCKING/LOCKING & STARTING THE CAR BECAUSE. PROBLEM RECURS PERIODICALLY. REPLACED BATTERY BUT PROBLEM KEEPS HAPPENING. DEALER SAYS THEY CANT DUPLICATE PROBLEM.
NHTSA complaint #10383469 — an unverified report by a vehicle owner.
FAILED INSPECTION ON 2006 CADILLAC CTS BECAUSE 3RD LED BRAKELIGHT WAS NOT WORKING FULLY, I STILL HAVE WORKING BRAKE LIGHTS BUT WILL NOT BE ABLE TO GET STICKER RELATED TO SAFETY FAILURE IF THIS A SAFETY ISSUE THEN WHY ARE THERE SO MANY OTHER CADILLAC CTS WITH SAME EXACT PROBLEM. AND THE ONLY PLACE TO GET ANOTHER 3RD BRAKE LIGHT IS FRO THE CADILLAC DEALERS FOR $600.00 I THOUGHT CADILLAC WAS SUPPOSE TO HAVE LIFE WARRANTIES THIS CAR WAS NEVER IN AN ACCIDENT AND THE LIGHT DOES WORK ON ONE SIDE. WHAT DO YOU DO ABOUT SUCH AN EXPENSIVE PROBLEM? SHOULDN'T THIS BE A RECALL SINCE THIS IS CONSIDERED A SAFETY ISSUE?
NHTSA complaint #10379887 — an unverified report by a vehicle owner.
I'VE HAD NUMEROUS PROBLEMS EVER SINCE I BOUGHT MY 2003 CADILLAC CTS. MY ENGINE STARTS SMOKING UNDER THE HOOD WHEN I TURN ON MY HEATER WHEN IT'S COLD OUTSIDE. I REPLACED MY BRAKE LIGHTS SEVERAL TIMES. MY WINDSHIELD WIPER MODULE IS BROKE. I HAD TO GET A NEW MOTOR FOR MY WINDOW BECAUSE THAT BROKE. I HAD NOTHING BUT PROBLEMS WITH THIS CAR AND MANY OTHER PEOPLE HAVE THE SAME CONDITIONS AS ME. WHY ISN'T IT ON RECALL ??? I MEAN WE PAID GOOD MONEY FOR IT SO WE SHOULD GET THE SAME QUALITY BACK !!! I KNOW GM HAS TO REVIEW OUR COMMENTS. THEY JUST DON'T CARE ABOUT THERE CUSTOMERS. GM NEEDS BETTER CUSTOMER SERVICE BECAUSE THERE SERVICE SUCKS!!!! RECALL....RECALL....RECALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NHTSA complaint #10373347 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2003 CADILLAC CTS. THE CONTACT STATED THAT IN DECEMBER 2009 WHILE DRIVING AT A SLOW SPEED, SHE APPLIED THE BRAKES AND THEY FAILED TO OPERATE. SHE HAD THE BRAKES REPAIRED AT HER EXPENSE. THE CONTACT WAS CURRENTLY TRYING TO GET REIMBURSED BECAUSE SHE BELIEVED RECALL 10V105000 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS).IS RELATED TO THE FAILURE. THE CONTACT ALSO STATED THAT THE PLASTIC CONTAINMENT MODULE FOR THE AIR BAGS PROTRUDED OUTWARD AND WAS A SAFETY CONCERN. THE DEALER STATED THAT BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY,T HE CONTACT WOULD BE RESPONSIBLE FOR REPAIR COSTS. THE RADIO ONLY RECEIVED ONE CHANNEL. IN ADDITION, THE MOON ROOF MADE A GROANING NOISE AND OPENED WHENEVER THE VEHICLE WAS TURNED OFF. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. THE CURRENT MILEAGE WAS APPROXIMATELY 42,000.
NHTSA complaint #10335086 — an unverified report by a vehicle owner.
2009 CADILLAC, CTS SEDAN. CONSUMER STATES DEFECTIVE TIRE COMPRESSOR *TGW THE CONSUMER DISCOVERED THE VEHICLE DID NOT COME WITH A SPARE TIRE. THE DEALER INFORMED THE CONSUMER CADILLAC NO LONGER INSTALLED SPARE TIRES, BUT IT CAME WITH A COMPRESSOR THAT PROVIDED FOAM TO INFLATE THE TIRE IN THE EVENT OF A FLAT TIRE. IN FEBRUARY 2010, THE CONSUMERS WIFE HAD A FLAT TIRE. A PASSERBY STOPPED AND TRIED TO INFLATE THE TIRE USING THE COMPRESSOR AND FOAM, THE FOAM WENT IN THE TIRE AND CAME OUT OF THE HOLE. THE END RESULT, WAS NO INFLATION OF THE TIRE. THE CONSUMERS WIFE HAD TO AAA SO THE VEHICLE COULD BE TOWED. ALSO THE TRUNK HAD A LEAK.
NHTSA complaint #10328502 — an unverified report by a vehicle owner.
CAR SOMETIMES DOESN'T RECOGNIZE ELECTRONIC KEYFOB PREVENTING ME FROM LOCKING THE IGNITION PRIOR TO EXITING THE CAR. LEAVING THE CAR WITH THE IGNITION UNLOCK IS A VIOLATION OF MANY STATES' MOTOR VEHICLE LAWS. OTHER TIMES CAR WILL NOT LET ME ENTER THE CAR OR START THE CAR BECAUSE IT DOESN'T RECOGNIZE THE ELECTRONIC KEYFOB. PROBLEM RECURS PERIODICALLY - SOMETIMES A FEW TIMES A WEEK OTHER TIME OPERATES FINE FOR A MONTH OR MORE.
NHTSA complaint #10308786 — an unverified report by a vehicle owner.
I PURCHASED A 2009 CADILLAC CTS4, I JUST RECENTLY HAD A TIRE BLOW OUT DUE TO ROAD HAZARD WHICH MADE THE TIRE NOT REPAIRABLE. WHEN I PULLED OVER TO PUT THE SPARE ON I DISCOVERED THERE WAS NO SPARE NO JACK NO LUG WRENCH.,.BUT JUST AN ELECTRIC TIRE PUMP AND A SEAL KIT IN THE WHEEL WELL. LUCKILY I WAS ONLY A FEW BLOCKS FROM HOME BUT MY POINT IS I COULD HAVE BEEN STRANDED IN THE MIDDLE OF NOWHERE WITH NOTHING TO TEMPORARILY FIX/REPLACE THE BAD TIRE. AFTER CONTACTING THE DEALER ON THE FOLLOWING MONDAY THEY ORDERED A TIRE AND REPLACED IT.I QUESTIONED WHY NO SPARE AND THEY COULD NOT ANSWER,JUST SAID "THAT'S GM FOR YOU" THEY SAID THEY COULD ORDER A SPARE TIRE KIT FOR $340.00 WHICH I DID AND JUST REC'D TODAY. WITH THAT BEING SAID,MY QUESTION IS HOW CAN THEY SELL A CAR WITHOUT A SPARE,JACK,LUG WRENCH??? EVERY NEW CAR I HAVE PURCHASED OVER THE LAST 30 PLUS YEARS HAS ALWAYS HAD A SPARE!!.ISN'T IT REQUIRED UNDER DOT REGS. *TR THANK YOU
NHTSA complaint #10281816 — an unverified report by a vehicle owner.
I PURCHASED MY 07 CTS NEW OCT. 2007 (MY SEX IS FEMALE). MY CAR HAS BEEN IN & OUT OF THE DEALERS SHOP NUMEROUS TIMES. SOME OF MY PROBLEMS REAR END SLIP GROWL, TRUNK OPENS, 3 WATER LEAKS, MESSAGE LIGHTS ENGAGING, DRIVER SEATS MALFUNCTIONS, BRAKES, SERVICE LIGHTS, RUST, FRONT NOISE, WINDOW, DOOR HANDLES, A/C & 2 RECALLS. SOME OF MY CONCERNS GET ADDRESSES ALOT THEY SAY THEY CAN'T DUPLICATE. MY CAR LOST FULL POWER FOR A SHORT TIME IN OCT. OF 2008. I LOST MY LEMON LAW CASE THROUGH THE BBB IN SEP. 2008. I DID GET A INVOICE FROM MY DEALERSHIP ON ERROR WHILE PREPARING FOR MY LEMON LAW CASE. MY CAR WAS IN THE DEALERS SHOP FOR SIX DAYS PAINTING THE DECK LID BEFORE I EVEN BOUGHT MY CAR (I WAS NEVER TOLD ABOUT THIS). DEALER CLAIMS NOTHING MAJOR JUST MINOR. NOW IN OCT. OF 2008 I'VE LEARNED SOMETHING MORE HAS HAPPENED TO MY CAR BEFORE I BOUGHT IT. I'VE DISCOVERED MY CAR HAS WELD MARKS ON THE INSIDE TRUNK AREA? THE DEALERSHIP OWNER SAYS NO WAY THAT HAPPENED ON HIS LOT THAT MY CAR CAME FROM THE MANUFACTURER LIKE THAT. THE DEALERSHIP OWNER CAN'T EXPLAIN THE WELD MARKS ON MY CAR. AGAIN I BOUGHT THIS CAR BRAND NEW. I'VE BEEN THROUGH LOTS OF TEARS WITH THE PERFORMANCE OF MY CAR & NOW IT'S BEEN DAMAGED TOO. MY CAR STILL HAS PERFORMANCE PROBLEMS TO THIS DAY. I'VE EVEN LEARNED THAT A COUPLE OF MY ACCESSORIES THAT I PAID LOTS OF $$$$ FOR THE DEALERSHIP TO INSTALL WHERE DONE POORLY.
NHTSA complaint #10247866 — an unverified report by a vehicle owner.
THIS IS A REQUEST FOR MOTOR VEHICLE ANALYSIS, NATIONWIDE, ON A MONTHLY OR MORE FREQUENT BASIS TO INSURE COMPLIANCE/INSPECTIONS SIMILAR TO THOSE REQUIRE FOR THE COMMERCIAL DRIVER'S LICENSE HOLDER ON THE FOLLOWING AUTOMOTIVE SYSTEMS: (1) ELECTRICAL (2) COOLING (3) STEERING, SUSPENSION (4) TRANSMISSION (5) ENGINE (6) ENGINE (7) ALL FLUIDS FOR NON-CONTAMINATION (8) BRAKES (9) EXHAUST, EMISSIONS. PLEASE BEGIN THESE INSPECTIONS FOR 1990 - CURRENT YEAR MAKE, MODELS ON THE FOLLOWING: CADILLAC, ROLLS ROYCE, BENTLEY, BMW, MERCEDES BENZ.
NHTSA complaint #10245205 — an unverified report by a vehicle owner.