Owners have filed 314 complaints
about the 2007 Cadillac CTS with NHTSA between 2006 and 2026.
The largest single group is the airbags.
Across this model's run it ranks 5 of 17 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 86
Against the median year of the Cadillac CTS. 50 means typical for this
model; 100 means roughly double.
Severity — 100
24.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 43
25% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Sensor/Control Module
622.2%
Differential Unit
518.5%
Automatic Transmission
518.5%
Frontal
311.1%
Temporary/Emergency Spare Tire
27.4%
Hoses, Lines/Piping, AND Fittings
27.4%
Seal
27.4%
Radio/Tape Deck/Cd Etc.
27.4%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
62.7%
1,000 – 9,999 miles
167.2%
10,000 – 24,999 miles
135.8%
25,000 – 49,999 miles
3716.6%
50,000 – 74,999 miles
3616.1%
75,000 – 99,999 miles
4821.5%
100,000 – 149,999 miles
4821.5%
150,000+ miles
198.5%
NHTSA crash tests
The agency crash-tested this model year itself. These are its own
photographs and star ratings.
These stars come from the pre-2011 crash test programme. NHTSA
rebuilt the programme for the 2011 model year and states that
ratings either side of that change are not comparable — so do
not read these against a 2011-or-newer car's stars.
Frontal crash test
Side barrier crash test
Photographs taken by NHTSA during its own New Car Assessment Program crash
tests of this model year. Public domain.
Configuration
Overall
Front
Side
Rollover
2007 Cadillac CTS 4-DR. w/SAB
—
—
—
—
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 2006peak 14May 2026
NHTSA investigations into the 2007 Cadillac CTS
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EQ11001Opened 7 Feb 2011Closed 19 Jul 2011AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
IEE Passenger Sensing System Mats
On December 17, 2010, General Motors (GM) notified the NHTSA that it had decided certain 2005 - 2007 model year Cadillac CTS vehicles contain a safety related defect.GM stated that certain CTS vehicles contain a passenger sensing system mat, manufactured by IEE, in the front passenger seat that may flex causing the mat to kink, bend or fold.If this flexing causes the connections in the mat to break, the passenger airbag could become disabled.Non-deployment of the front passenger air bag in the event of a crash necessitating that air bag's deployment may reduce protection of the passenger and i...
PE07037Opened 17 Jul 2007Closed 27 Dec 2007POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
FAILURE OF THE REAR DIFFERENTIAL
ODI EVALUATED TWO DIFFERENT ALLEGED DEFECTS INVOLVING REAR DRIVETRAIN COMPONENTS DURING THIS PRELIMINARY EVALUATION.GM IS CONDUCTING A RECALL TO ADDRESS ONE OF THE DEFECT CONDITIONS AND ODI HAS OPENED AN ENGINEERING ANALYSIS TO CONTINUE ITS INVESTIGATION OF THE OTHER ALLEGED DEFECT. ON DECEMBER 19, 2007, GM SUBMITTED A DEFECT INFORMATION REPORT TO NHTSA CONCERNING DEFECTIVE REAR AXLE PINION SEALS IN APPROXIMATELY 275,936 MODEL YEAR (MY) 2005-07 CADILLAC CTS, STS AND SRX VEHICLES AS WELL AS MY 2006-07 PONTIAC SOLSTICE AND MY 2007 SATURN SKY VEHICLES (RECALL 07V-589).ON STS AND SRX VEHICLES WITH...
Recalls on the 2007 Cadillac CTS
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
14V542000
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
General Motors LLC (GM) is recalling certain model year 2004-2007 Cadillac CTS-V vehicles manufactured October 6, 2003, to March 15, 2007, and 2006-2007 Cadillac STS-V vehicles manufactured June 23, 2005, to March 15, 2007. In the affected vehicles, the electrical terminals of the fuel pump module may overheat resulting in the melting of the flange material.
Risk: If the flange melts, a hole may be created allowing the fuel pump to leak fuel, causing the vehicle to stall, increasing the risk of a vehicle crash. Additionally, leaking fuel in the presence of an ignition source increases the risk of a fire.
14V394000
ELECTRICAL SYSTEM:IGNITION
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 2, 2014 that they are recalling 554,328 model year 2003-2014 Cadillac CTS vehicles manufactured August 16, 2001, to April 28, 2014, and 2004-2006 Cadillac SRX vehicles manufactured March 20, 2003, to August 11, 2006. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Risk: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
10V644000
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2005-2007 CADILLAC CTS VEHICLES. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH REPEATED FLEXING OF THE PASSENGER SENSING SYSTEM MAT IN THE FRONT PASSENGER SEAT MAY CAUSE THE MAT TO KINK, BEND, OR FOLD. THIS FLEXING CAN BREAK THE CONNECTIONS IN THE MAT. IF THIS OCCURS, THE SENSOR MAY NOT DETECT THE PRESENCE OF A FRONT SEAT PASSENGER AND WILL DISABLE THE AIR BAG.
Risk: NON-DEPLOYMENT OF THE FRONT PASSENGER AIR BAG IN THE EVENT OF A CRASH NECESSITATING THAT AIR BAG'S DEPLOYMENT MAY REDUCE PROTECTION OF THE PASSENGER AND INCREASE THE RISK OR SEVERITY OF INJURY TO THEM.
10V105000
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
GENERAL MOTORS HAS NOTIFIED NHTSA OF A DEFECT IN CERTAIN MODEL YEAR 2003-2007 CADILLAC CTS VEHICLES CURRENTLY REGISTERED IN OR ORIGINALLY SOLD IN CONNECTICUT, DELAWARE, ILLINOIS, INDIANA, IOWA, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, WASHINGTON D.C., WEST VIRGINIA AND WISCONSIN. SOME OF THESE VEHICLES HAVE A CONDITION IN WHICH THE FRONT BRAKE HOSE FITTING AT THE CALIPER MAY CORRODE DUE TO SNOW OR WATER, CONTAINING ROAD SALT OR OTHER CONTAMINANTS, ENTERING AND BEING RETAINED IN THE ROUTING SLEEVE. IF THE FITTING CORRODES SIGNIFICANTLY, THE BRAKE HOSE-TUBE INTERFACE MAY DEVELOP A LEAK.
Risk: THE BRAKE HOSE-TUBE INTERFACE MAY RUPTURE SUDDENLY WITHOUT PRIOR WARNING AND INCREASE VEHICLE STOPPING DISTANCE MAY OCCUR INCREASING THE RISK OF A CRASH.
07V589000
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
ON CERTAIN PASSENGER VEHICLES, THE REAR AXLE PINION SEAL DOES NOT MEET ALL OF THE SPECIFICATIONS AND MAY EXPERIENCE A FLUID LEAK.
Risk: A REAR DIFFERENTIAL FAILURE MAY CAUSE LOSS OF MOTIVE POWER AND POSSIBLY LOSS OF CONTROL INCREASING THE RISK OF A CRASH.
07V468000
STRUCTURE:BODY:ROOF AND PILLARS
CERTAIN VEHICLES FAIL TO COMPLY WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 118, 'POWER OPERATED WINDOW, PARTITION, AND ROOF PANEL SYSTEMS.' UNDER THE STANDARD, THE SUNROOF MAY ONLY BE CLOSED WHEN THE IGNITION IS ON, OR AFTER THE IGNITION IS TURNED OFF, BUT BEFORE EITHER OF THE FRONT DOORS ARE OPENED. THE AFFECTED VEHICLES MAY EXHIBIT A CONDITION WHERE THE SUNROOF CAN BE CLOSED AFTER THE IGNITION IS TURNED OFF AND THE DOORS ARE OPENED.
Risk: THIS STANDARD SPECIFIES REQUIREMENTS FOR POWER OPERATED WINDOW, PARTITION, AND ROOF PANEL SYSTEMS TO MINIMIZE THE LIKELIHOOD OF DEATH OR INJURY FROM THEIR ACCIDENTAL OPERATION.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 201427330,927 units in Canada
Electrical
On certain vehicles, there is a risk that some drivers may bump the ignition key with their knee and unintentionally move the key from out of the "run" position. If this were to occur, engine power, power braking and power steering would be affected, which would unexpectedly increase steering and brake pedal effort, potentially increasing stopping distances and the risk of a crash causing injury and/or damage to property. The timing of the key movement out of the "run" position, relative to the activation of the sensing algorithm of the crash event, may also result in the airbags not deploying in a subsequent collision, increasing the risk of injury. Correction: Dealers are to remove the key blade from the original flip key/transmitter assemblies provided with the vehicle, and provide two new keys and two key rings for every original key. Important note: Until the correction is performed, drivers should adjust their seat and steering column to allow clearance between their knee and the ignition key.
Recall 20104586,688 units in Canada
Airbag
On certain vehicles, repeated flexing of the Passenger Sensing System mat in the front passenger seat may cause the mat to kink, bend, or fold. This flexing can break the connections in the mat. If this occurs, the front passenger airbag could become disabled. If the airbag becomes disabled, the passenger airbag status indicator on the rearview mirror will show that the airbag is OFF, the AIR BAG indicator will be illuminated, and a SERVICE AIR BAG message will appear in the Driver Information Centre. Failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of personal injuries to the seat occupant. Correction: Dealers will replace the Passenger Sensing System mat and the seat cushion in the front passenger seat of vehicles built between December 8, 2003 and August 31, 2004, as well as those built from June 6, 2005 to Feb 18, 2007. Owners of other 2005-2007 Cadillac CTS vehicles will be provided with a "special warranty coverage". Should this issue occur, GM will repair these vehicle free of charge up to 10 years or 192,000 km from first vehicle registration.
Recall 201008013,576 units in Canada
Brakes
On certain vehicles, originally sold, or currently registered in areas of heavy road salt usage during winter months (Ontario, Quebec, New Brunswick, Nova Scotia, Prince Edward Island, and Newfoundland & Labrador), the front brake hose fitting at the caliper may corrode. If the fitting corrodes significantly, the internal brake hose-tube interface may develop a leak or in some cases break, causing a sudden increase in braking distances which may lead to a crash causing property damage, personal injury or death. Correction: Dealers will replace both front brake hose assemblies.
Recall 200741720,052 units in Canada
Powertrain
On certain vehicles, the drive axle differential seal may leak (note that all-wheel drive vehicles have two seals). Reduced lubrication may cause the differential to become noisier. Continued use may cause damage to bearings and other differential components. Three conditions could occur: 1). When the vehicle is stopped and shifted to reverse, the differential may jam and prevent vehicle movement. 2). the damage can cause drag that will feel like the parking brake is applied; or 3) the differential could jam and lock the drive wheels while the vehicle is underway. Should the latter occur, it could result in a loss of vehicle control and a crash, causing injury or death. Correction: Dealers will replace the drive axle differential seal(s).
Recall 20073211,560 units in Canada
Other
Certain vehicles fail to conform with CMVSS 118 - Power-operated Roof Panels. The subject vehicles may exhibit a condition where the sunroof can be closed after the ignition is turned off and the doors are opened. Occupants could receive personal injury as a result of improper sunroof operation. Correction: Dealers will install a wire harness.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 71,000 milesBaton Rouge, LACrash1 injured
AIR BAGS
The contact owned a 2007 Cadillac CTS. The contact stated that while driving 40-43 MPH, a bicyclist suddenly pulled in front of the vehicle. The contact veered away from the bicyclist, causing the vehicle to crash into a utility pole. The utility pole was damaged. The air bags failed to deploy, and the contact hit the chest and head against the steering wheel. The contact immediately went to the hospital and was provided medical assistance. The contact sustained contusions on the chest and on the head, and the contact sustained bruises on the left and right legs. A police report was filed. The vehicle was towed and totaled by the insurance company. The dealer and the manufacturer were not notified of the failure. The failure was approximately 71,000.
NHTSA complaint #11695192 — an unverified report by a vehicle owner.
at 130,000 milesGlendale,, CACrash2 injured
STEERING
The contact owns a 2007 Cadillac CTS. The contact stated while driving 30 mph, the ignition switch failed, and the steering wheel locked causing the contact to lose control of the vehicle. The vehicle crashed on the driver's side on-ramp. There was no warning light illuminated. The contact and his daughter sustained injuries to the back but did not seek medical assistance. A police report was filed. The vehicle was towed to the contact's residence, then to the dealer. The contact stated that the failure was related to NHTSA Campaign Number: 14V394000 (Electrical System). The contact received the recall notification after the crash. The contact stated that the dealer refused to provide a diagnostic test on the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the vehicle owner was responsible for the cost of the repair. The approximate failure mileage was 130,000.
NHTSA complaint #11423819 — an unverified report by a vehicle owner.
at 130,000 milesGlendale,, CACrash2 injured
ELECTRICAL SYSTEM
The contact owns a 2007 Cadillac CTS. The contact stated while driving 30 mph, the ignition switch failed, and the steering wheel locked causing the contact to lose control of the vehicle. The vehicle crashed on the driver's side on-ramp. There was no warning light illuminated. The contact and his daughter sustained injuries to the back but did not seek medical assistance. A police report was filed. The vehicle was towed to the contact's residence, then to the dealer. The contact stated that the failure was related to NHTSA Campaign Number: 14V394000 (Electrical System). The contact received the recall notification after the crash. The contact stated that the dealer refused to provide a diagnostic test on the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the vehicle owner was responsible for the cost of the repair. The approximate failure mileage was 130,000.
NHTSA complaint #11423819 — an unverified report by a vehicle owner.
at 130,000 milesGlendale, CACrash3 injured
STEERING
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT WHILE DRIVING ENTERING THE FREEWAY AT 40 MPH, THE STEERING WHEEL SEIZED, THE CONTACT WAS UNABLE TO TURNED THE WHEEL, AS A RESULT, THE CONTACT CRASHED INTO THE FREEWAY ENTRANCE WALL RAMP. THE CONTACT, HIS WIFE AND DAUGHTER SUSTAINED NECK AND BACK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE CONTACT MENTIONED, HIS DAUGHTER WAS A MEDICAL SURGEON AND TOOK CARE OF THEM. THE CONTACT MENTIONED THAT HE WAS NOT AWARE OF ANY WARNING LIGHTS ILLUMINATED BECAUSE THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO SYMES CADILLAC, 3475 E COLORADO BLVD, PASADENA, CA 91107, AND WAS DIAGNOSED. THE CONTACT STATED THAT THE DEALER DID NOT DISCLOSE THE DIAGNOSTIC RESULT BUT HAD SEND THE DIAGNOSTIC RESULT TO THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 130,000.
NHTSA complaint #11394312 — an unverified report by a vehicle owner.
at 112,000 milesNewnan, GACrash1 injured
AIR BAGS
I WAS INVOLVED IN A CRASH THAT WHEN HIT THE VEHICLE TURNED OFF AND AIRBAGS DID NOT WORK. I WAS HIT TWICE ON DRIVER REAR AND PASSENGER REAR, SPUN OUT AND NO AIRBAGS DEPLOYED. I WAS CROSSING OVER A CITY ROAD FROM A STOP SIGN, WAS HIT AT 60 MPH. I WAS DOING 20 MPH GOING STRAIGHT ACROSS FROM THE STOP SIGN.
NHTSA complaint #11300547 — an unverified report by a vehicle owner.
at 219,960 milesRED OAK, TXCrash
SERVICE BRAKES
I WAS DRIVING AND WENT TO STOP AT PARKING SPACE AND THE BRAKES FAILED AND I HIT THE WALL IN THE PARKING SPACE.
NHTSA complaint #11080027 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Bethel Park, PA
POWER TRAIN
Vehicle primarily failed while parked at owner residence [XXX] and remained inoperable for approximately three weeks prior to tow to Cadillac dealership. The ignition key became trapped and could not be removed. A manual override release beneath the driver-side steering column was required to free the key — confirming the lock was held electronically, not mechanically jammed. Fault confirmed by authorized Cadillac dealer: intermittent electrical fault within the shifter assembly lock mechanism. A similar intermittent concern was previously documented on this vehicle in 2011 (logged as "Customer Concern Not Duplicated"), establishing a recurring pattern. GM Technical Service Bulletin 07-07-30-032D (2006–2011 Cadillac CTS, automatic transmission) explicitly documents this exact condition: key sticking, Shift to Park DIC message, shifter binding, and battery drain. OEM replacement part is now discontinued. Manufacturer declined goodwill or recall coverage. Dealer refuses repair unless owner assumes full financial responsibility for a used part with no warranty and no guarantee against recurrence. Safety concern: ignition/shift interlock failure causing vehicle immobilization, key entrapment, and loss of transportation for an elderly owner dependent on the vehicle for medical care. Defect evades shop diagnosis due to intermittency. No safe OEM remedy exists. Prior recall: NHTSA 14V394000 / GM Campaign 14172 addressed same interlock system. Current failure represents recurrence beyond that recall's scope. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11737285 — an unverified report by a vehicle owner.
Bethel Park, PA
UNKNOWN OR OTHER
Vehicle primarily failed while parked at owner residence [XXX] and remained inoperable for approximately three weeks prior to tow to Cadillac dealership. The ignition key became trapped and could not be removed. A manual override release beneath the driver-side steering column was required to free the key — confirming the lock was held electronically, not mechanically jammed. Fault confirmed by authorized Cadillac dealer: intermittent electrical fault within the shifter assembly lock mechanism. A similar intermittent concern was previously documented on this vehicle in 2011 (logged as "Customer Concern Not Duplicated"), establishing a recurring pattern. GM Technical Service Bulletin 07-07-30-032D (2006–2011 Cadillac CTS, automatic transmission) explicitly documents this exact condition: key sticking, Shift to Park DIC message, shifter binding, and battery drain. OEM replacement part is now discontinued. Manufacturer declined goodwill or recall coverage. Dealer refuses repair unless owner assumes full financial responsibility for a used part with no warranty and no guarantee against recurrence. Safety concern: ignition/shift interlock failure causing vehicle immobilization, key entrapment, and loss of transportation for an elderly owner dependent on the vehicle for medical care. Defect evades shop diagnosis due to intermittency. No safe OEM remedy exists. Prior recall: NHTSA 14V394000 / GM Campaign 14172 addressed same interlock system. Current failure represents recurrence beyond that recall's scope. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11737285 — an unverified report by a vehicle owner.
Bethel Park, PA
ELECTRICAL SYSTEM
Vehicle primarily failed while parked at owner residence [XXX] and remained inoperable for approximately three weeks prior to tow to Cadillac dealership. The ignition key became trapped and could not be removed. A manual override release beneath the driver-side steering column was required to free the key — confirming the lock was held electronically, not mechanically jammed. Fault confirmed by authorized Cadillac dealer: intermittent electrical fault within the shifter assembly lock mechanism. A similar intermittent concern was previously documented on this vehicle in 2011 (logged as "Customer Concern Not Duplicated"), establishing a recurring pattern. GM Technical Service Bulletin 07-07-30-032D (2006–2011 Cadillac CTS, automatic transmission) explicitly documents this exact condition: key sticking, Shift to Park DIC message, shifter binding, and battery drain. OEM replacement part is now discontinued. Manufacturer declined goodwill or recall coverage. Dealer refuses repair unless owner assumes full financial responsibility for a used part with no warranty and no guarantee against recurrence. Safety concern: ignition/shift interlock failure causing vehicle immobilization, key entrapment, and loss of transportation for an elderly owner dependent on the vehicle for medical care. Defect evades shop diagnosis due to intermittency. No safe OEM remedy exists. Prior recall: NHTSA 14V394000 / GM Campaign 14172 addressed same interlock system. Current failure represents recurrence beyond that recall's scope. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11737285 — an unverified report by a vehicle owner.
at 71,000 milesBaton Rouge, LACrash1 injured
AIR BAGS
The contact owned a 2007 Cadillac CTS. The contact stated that while driving 40-43 MPH, a bicyclist suddenly pulled in front of the vehicle. The contact veered away from the bicyclist, causing the vehicle to crash into a utility pole. The utility pole was damaged. The air bags failed to deploy, and the contact hit the chest and head against the steering wheel. The contact immediately went to the hospital and was provided medical assistance. The contact sustained contusions on the chest and on the head, and the contact sustained bruises on the left and right legs. A police report was filed. The vehicle was towed and totaled by the insurance company. The dealer and the manufacturer were not notified of the failure. The failure was approximately 71,000.
NHTSA complaint #11695192 — an unverified report by a vehicle owner.
Owasso, OK
SERVICE BRAKES
Brakes failed. This happened at low speed and control was kept of the vehicle. Upon inspection, it was seen the flexible brake line connecting the driver's side brake caliper had separated at the point it transitions from rubber to metal. It happened immediately after turning right at a stop light and there was no warning. The design of the transition meant that there was no leak of fluid (warning) until the connection had corroded to the point it lost its strength, failed and completely detached. The local GM dealership was called and they advised there was no recall and would only work on the vehicle for payment, so it was not taken to them. The components were replaced on both sides. Old parts have been kept.
NHTSA complaint #11687468 — an unverified report by a vehicle owner.
Beverly Hills, FL
SEATS
One day when I went to sit in the front passenger seat a message came on the Driver Information Center displaying, "SERVICE AIR BAG" and then I notice that the indicator light on the dash was displaying the Air Bag warning light, and the rearview mirror was showing that the passenger air bag was off. Without the air bag working I cannot ride in the front seat of the car and due to the fact that if we are in a car accident the air bag will not deploy. The dealer has been able to reproduce this issue several times over the last 13 years. Yes, I have been dealing with this issue since 2012, every time I ask to have the seat diagnosed, they say "No we will not be doing that for you" - [XXX] and [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11671720 — an unverified report by a vehicle owner.
Beverly Hills, FL
AIR BAGS
One day when I went to sit in the front passenger seat a message came on the Driver Information Center displaying, "SERVICE AIR BAG" and then I notice that the indicator light on the dash was displaying the Air Bag warning light, and the rearview mirror was showing that the passenger air bag was off. Without the air bag working I cannot ride in the front seat of the car and due to the fact that if we are in a car accident the air bag will not deploy. The dealer has been able to reproduce this issue several times over the last 13 years. Yes, I have been dealing with this issue since 2012, every time I ask to have the seat diagnosed, they say "No we will not be doing that for you" - [XXX] and [XXX] . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11671720 — an unverified report by a vehicle owner.
Palmdale, CA
AIR BAGS
The service air bag light has been on for several years. I called a few years ago and was told it was a recall and Cadillac would stand by it. It would not expire I took it to the Cadillac place. They would not honor it
NHTSA complaint #11528754 — an unverified report by a vehicle owner.
at 125,000 milesVirginia Beach, VA
AIR BAGS
The contact owns a 2007 Cadillac CTS. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the passenger's side air bag was deactivated while occupied by a passenger. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 125,000.
NHTSA complaint #11505018 — an unverified report by a vehicle owner.
Houston, TX
SERVICE BRAKES
Complete brake line failure due to corrosion as described in Recall Number 10V105000 / 09149B. Original equipment retained from rear brake line repair for future inspection / litigation. CADILLAC REFUSED TO REPAIR / REPLACE / REIMBURSE FOR BRAKE FAILURE UNDER RECALL BULLETIN 09149B.
NHTSA complaint #11492675 — an unverified report by a vehicle owner.
at 99,000 milesGeorgetown, SC
ELECTRICAL SYSTEM:IGNITION:SWITCH
The contact owns a 2007 Cadillac CTS. The contact stated upon parking the vehicle, he attempted to release the ignition key from the ignition switch however, the key remained stuck inside the ignition switch. The message Thief was displayed. The contact was able to release the ignition key after several minutes. The contact stated upon entering the ignition key inside the ignition switch and starting the vehicle in his garage, the message Thief was displayed. The contact turned off the vehicle but could not release the ignition key from the ignition switch. The contact stated that the ignition key had remained stuck inside the ignition key for a week. Additionally, the contact stated that the gear shifter had seized in park(P). An unknown dealer was notified of the failure and advised the contact to take the vehicle in for repair. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 99,000. The consumer stated after having the vehicle repaired air condition, cruise control, and speedometer stopped working.
NHTSA complaint #11476133 — an unverified report by a vehicle owner.
at 79,000 milesWarren, NJ
SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS
The contact owns a 2007 Cadillac CTS. The contact works for an independent mechanic and place the vehicle on a lift and noticed that both the driver’s and passenger’s side rear brake cable had cracks and leakage of brake fluid from the brake line due to severe corrosion. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 79,000.
NHTSA complaint #11435428 — an unverified report by a vehicle owner.
at 130,000 milesGlendale,, CACrash2 injured
STEERING
The contact owns a 2007 Cadillac CTS. The contact stated while driving 30 mph, the ignition switch failed, and the steering wheel locked causing the contact to lose control of the vehicle. The vehicle crashed on the driver's side on-ramp. There was no warning light illuminated. The contact and his daughter sustained injuries to the back but did not seek medical assistance. A police report was filed. The vehicle was towed to the contact's residence, then to the dealer. The contact stated that the failure was related to NHTSA Campaign Number: 14V394000 (Electrical System). The contact received the recall notification after the crash. The contact stated that the dealer refused to provide a diagnostic test on the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the vehicle owner was responsible for the cost of the repair. The approximate failure mileage was 130,000.
NHTSA complaint #11423819 — an unverified report by a vehicle owner.
at 130,000 milesGlendale,, CACrash2 injured
ELECTRICAL SYSTEM
The contact owns a 2007 Cadillac CTS. The contact stated while driving 30 mph, the ignition switch failed, and the steering wheel locked causing the contact to lose control of the vehicle. The vehicle crashed on the driver's side on-ramp. There was no warning light illuminated. The contact and his daughter sustained injuries to the back but did not seek medical assistance. A police report was filed. The vehicle was towed to the contact's residence, then to the dealer. The contact stated that the failure was related to NHTSA Campaign Number: 14V394000 (Electrical System). The contact received the recall notification after the crash. The contact stated that the dealer refused to provide a diagnostic test on the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the vehicle owner was responsible for the cost of the repair. The approximate failure mileage was 130,000.
NHTSA complaint #11423819 — an unverified report by a vehicle owner.
Middletown, OH
POWER TRAIN
Rear differential seal leaking Midas told me when I had the oil changed right after I got the car exactly one year and one day ago today and there is like a weird noise when I drive but if I turn the heat or air in it stops
NHTSA complaint #11421361 — an unverified report by a vehicle owner.
Middletown, OH
STEERING
When driving my car will shut off by its self and it has done this the whole time I have had the car... When it shuts off the car gets reads stuck in park because the key gets stuck in ignition... When nights are on and I turn right my height lights come on... And my passenger air bag light came on and won't go off
NHTSA complaint #11421360 — an unverified report by a vehicle owner.
Middletown, OH
UNKNOWN OR OTHER
Rear differential seal leaking Midas told me when I had the oil changed right after I got the car exactly one year and one day ago today and there is like a weird noise when I drive but if I turn the heat or air in it stops
NHTSA complaint #11421361 — an unverified report by a vehicle owner.
Middletown, OH
EXTERIOR LIGHTING
When driving my car will shut off by its self and it has done this the whole time I have had the car... When it shuts off the car gets reads stuck in park because the key gets stuck in ignition... When nights are on and I turn right my height lights come on... And my passenger air bag light came on and won't go off
NHTSA complaint #11421360 — an unverified report by a vehicle owner.
Middletown, OH
ELECTRICAL SYSTEM
When driving my car will shut off by its self and it has done this the whole time I have had the car... When it shuts off the car gets reads stuck in park because the key gets stuck in ignition... When nights are on and I turn right my height lights come on... And my passenger air bag light came on and won't go off
NHTSA complaint #11421360 — an unverified report by a vehicle owner.
Middletown, OH
FUEL/PROPULSION SYSTEM
Rear differential seal leaking Midas told me when I had the oil changed right after I got the car exactly one year and one day ago today and there is like a weird noise when I drive but if I turn the heat or air in it stops
NHTSA complaint #11421361 — an unverified report by a vehicle owner.
at 179,900 milesMilwaukee, WI
UNKNOWN OR OTHER
MY OIL KEEPS RUNNING LOW EVERY 2 MONTHS AND MAKES A LOUD CLICKING SOUND. WAS TOLD THAT MY OIL IS BURNING AND THAT THEY DON'T KNOW WHY. VEHICLE IS IN MOTION WHEN IT STARTS TO JERK AND STARTS KICKING BACK AND MAKE KNOCKING NOISE IN THE ENGINE
NHTSA complaint #11415343 — an unverified report by a vehicle owner.
at 130,000 milesDanville, IN
UNKNOWN OR OTHER
TIMING CHAIN HAS BEEN LOOSENED AND POSSIBLY READY TO BREAK. SERVICE BULLETIN #11340C WAS ISSUED AND GM/CADILLAC NEVER CONTACTED ME FOR THE SPECIAL COVERAGE REPAIR. THEY ARE NOW REFUSING TO ASSIST ME. WHILE DRIVING VEHICLE THERE WAS BURNING RUBBER SMELL AND CAR HESITATED, FAILED TO ACCELERATE WHILE DRIVING ON A BUSY COUNTY ROAD IN DANVILLE INDIANA
NHTSA complaint #11415206 — an unverified report by a vehicle owner.
at 130,000 milesDanville, IN
ENGINE
TIMING CHAIN HAS BEEN LOOSENED AND POSSIBLY READY TO BREAK. SERVICE BULLETIN #11340C WAS ISSUED AND GM/CADILLAC NEVER CONTACTED ME FOR THE SPECIAL COVERAGE REPAIR. THEY ARE NOW REFUSING TO ASSIST ME. WHILE DRIVING VEHICLE THERE WAS BURNING RUBBER SMELL AND CAR HESITATED, FAILED TO ACCELERATE WHILE DRIVING ON A BUSY COUNTY ROAD IN DANVILLE INDIANA
NHTSA complaint #11415206 — an unverified report by a vehicle owner.
at 130,000 milesDanville, IN
FUEL/PROPULSION SYSTEM
TIMING CHAIN HAS BEEN LOOSENED AND POSSIBLY READY TO BREAK. SERVICE BULLETIN #11340C WAS ISSUED AND GM/CADILLAC NEVER CONTACTED ME FOR THE SPECIAL COVERAGE REPAIR. THEY ARE NOW REFUSING TO ASSIST ME. WHILE DRIVING VEHICLE THERE WAS BURNING RUBBER SMELL AND CAR HESITATED, FAILED TO ACCELERATE WHILE DRIVING ON A BUSY COUNTY ROAD IN DANVILLE INDIANA
NHTSA complaint #11415206 — an unverified report by a vehicle owner.
at 117,000 milesMedfield, MA
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
TL* THE CONTACT OWNS A 2007 CADILLAC CTS. THE CONTACT STATED THAT THE BRAKE LINES FAILED. THE CONTACT STATED THAT THE BRAKE LINES WERE MADE OF STAINLESS STEEL. THE BRAKE LINES CORRODED AND THE VEHICLE WAS UNDRIVABLE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO TWO UNKNOWN INDEPENDENT MECHANICS AND TWO UNKNOWN DEALERS TO HAVE A DIAGNOSTIC TEST PERFORMED. THE MECHANICS PERFORMED THE DIAGNOSTIC TEST AND INFORMED THE CONTACT THAT THE BRAKE LINES COULD NOT BE REPAIRED. THE DEALERS PERFORMED A DIAGNOSTIC AND INFORMED THE CONTACT THAT THE BRAKE LINES COULD NOT BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL FOR THE FAILURE. THE FAILURE MILEAGE WAS 117,000.
NHTSA complaint #11397719 — an unverified report by a vehicle owner.
