11 of the
515 complaints about the 2012 Cadillac SRX are about the
transmission — 2% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
46,462 miles.
C
11
Complaints
2
Crashes
0
Fires
0
Injuries
Exactly what failed
Power Train
872.7%
Automatic Transmission
19.1%
Control Module (Tcm/Pcm/Tecm)
19.1%
Differential Unit
19.1%
Transmission & Drivetrain across every Cadillac SRX year
The contact owns a 2012 Cadillac SRX. The contact stated that while driving at an undisclosed speed, the vehicle failed to shift into gear properly, with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission control module had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 116,530.
NHTSA complaint #11681419 — an unverified report by a vehicle owner.
at 123,000 milesFort Worth, TX
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The contact owns a 2012 Cadillac SRX. The contact stated that while driving at an undisclosed speed, a message displayed on the instrument panel “service rear axle”. Additionally, the contact stated that she received notification of the NHTSA Campaign Number: 21V473000 (Suspension) however, the vehicle was taking to the dealer where it was diagnosed that the rear differential clutch failed and needed to be replaced. The contact was informed that the VIN was not included in a recall. The vehicle had not yet been repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 123,000.
NHTSA complaint #11530842 — an unverified report by a vehicle owner.
Lakewood, NJ
POWER TRAIN
FRONT DIFFERENTIAL LEAKS REAR DIFFERENTIAL LEAKS TRANSMISSION COOLER LEAKS BURNS OIL HEADLIGHTS VERY DIM
NHTSA complaint #11390749 — an unverified report by a vehicle owner.
at 153,014 milesBaiser, KSCrash
POWER TRAIN
TL* THE CONTACT OWNED A 2012 CADILLAC SRX. THE CONTACT DAUGHTER WAS DRIVING 65 MPH HIGHWAY WHILE RAINING THE VEHICLE HYDROPLAIN WHICH CAUSED THE CONTACT DAUGHTER TO LOSE CONTROL OF THE VEHICLE. AND CRASHED INTO MEDIUM IN THE ROAD WHERE ANOTHER VEHICLE HIT THE CONTACT DAUGHTER VEHICLE IN THE REAR. THE CONTACT STATED NO FRONT AND REAR AIR BAGS DEPLOYED IN THE VEHICLE. NO MEDICAL ATTENTION AT THE SCENE OF THE FAILURE. THE CONTACTS DAUGHTER DID GO TO THE HOSPITAL TWO DAYS AFTER THE FAILURE. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THEN THE CONTACT INSURANCE HAD IT TOWED TO DIAGNOSED THE VEHICLE AS A TOTALED LOSS. NOW THE CONTACT JUST RECEIVE A RECALL NOTIFICATION FROM THE VEHICLE MANUFACTURER IN REFERENCE TO REAR SUSPENSION TOE ADJUSTER LINK BEING LOOSE AND NOW THE CONTACT FEEL THAT WAS THE CAUSED TO THE FAILURE OF THE VEHICLE AT THE TIME HIS DAUGHTER WAS DRIVING.THE FAILURE MILEAGE WAS 153,014.
NHTSA complaint #11383574 — an unverified report by a vehicle owner.
at 123,000 milesChicago, IL
POWER TRAIN
DRIVING SOUTH ON A CITY STREET. WHEN THE VEHICLE SHUT OFF. PULLED OVER TO THE SIDE AND RESTARTED THE VEHICLE. MADE IT ANOTHER BLOCK AND THE VEHICLE SHUT OFF AGAIN. PULLED OVER AGAIN, AND THIS TIME VEHICLE WOULDN'T START. HAD TO GET IT TOWED TO MY MECHANIC. HAD A DIAGNOSIS DONE BECAUSE THE VEHICLE WAS IDLING ROUGH,CUTTING OFF, AND POOR EXCELLERATION. FOUND OUT THAT IT WAS CAMSHAFT SENSORS THAT WERE BAD. LOOKED ON YOUTUBE AND FOUND OUT MANY PEOPLE HAVE BEEN EXPERIENCING THE SAME PROBLEM WITH THE SAME VEHICLE AND ENGINE.(3.6) CADILLAC REFUSES TO DO A RECALL ON A VERY DANGEROUS PROBLEM. THEY NEED TO RECALL ALL OF THESE VEHICLES WITH THIS ENGINE AND FIX THIS PROBLEM. 2010 THRU 2016 CADILLAC SRX WITH THE 3.6 LITER V6. THIS IS A VERY DANGEROUS THING TO HAPPEN WHILE YOU DRIVING. COULD CAUSE ACCIDENT AND INJURY. SHAME ON YOU CADILLAC FOR NOT OWNING UP TO THIS DESIGN FLAW IN YOUR VEHICLES.
NHTSA complaint #11340477 — an unverified report by a vehicle owner.
at 53,174 milesLongmeadow, MA
POWER TRAIN
SLIP DETECTED IN REAR DIFFERENTIAL MODULE, DIFFERENTIAL AND CLUTCH FLUID MIX DUE TO SEAL DETERIORATION. REPLACED PISTON, SEAL AND FLUID AT 53,000 MILES ($1366.54 REPAIR BILL) SERVICE ADVISOR SAID THAT THIS IS COMMON WITH THIS CAR AND MILEAGE.
NHTSA complaint #11060917 — an unverified report by a vehicle owner.
at 39,751 milesClinton, NY
POWER TRAIN
I WAS DRIVING HOME ON NY STATE THRUWAY, I GOT OFF MY EXIT AND APPROACHED TOLL BOOTH TO STOP AND PAY TOLL. I STOPPED THE CAR TO PAY AND THE CAR WAS TRYING TO LURCH FORWARD AND STARTED SHUDDERING AND THE RPMS WERE DROPPING LIKE IT WAS GOING TO STALL. I PUSHED THE SELECTOR LEVER INTO NEUTRAL AND THE CAR STOPPED LURCHING FORWARD AND THE RPMS RETURNED TO NORMAL. I PUT CAR BACK INTO DRIVE AFTER PAYING TOLL AND PROCEEDED FORWARD TO THE TRAFFIC LIGHT AND STOP AND THE CAR DID THE SAME THING AGAIN. I PROCEEDED HOME AND WHEN I ARRIVED AND PULLED INTO MY DRIVEWAY THE CAR STARTED TO SHUDDER SLIGHTLY AND WHEN I COMPLETELY STOPPED IN FRONT OF MY GARAGE I JUST HELD MY FOOT FIRMLY ON THE BRAKE TO SEE WHAT WOULD HAPPEN AND THE CAR ATTEMPT TO GO FORWARD BUT STALLED WITHIN SECONDS. I ATTEMTPTED TO START THE CAR BACK UP BUT IT TOOK A FEW SECONDS OF PRESSING THE BUTTON BEFORE THE CAR FIRED BACK UP. I THEN BACKED UP TO THE END OF MY DRIVEWAY AND WENT FORWARD TO SEE IF IT WOULD DO IT AGAIN BUT IT DID NOT. MY WIFE STARTED CAR IN MORNING AND IT DID IT AGAIN AT THE FIRST STOP SIGN SHE APPROACHED. I CALLED CARBONE CADILLAC AND SCHEDULED AN APPOINTMENT TO DROP OFF CAR TO CORRECT ISSUE. THEY HAD THE CAR FOR TWO DAYS AND COULD NOT REPLICATE THE CONDITION. I PICKED UP THE CAR AND I WILL GET IT TO DO IT AGAIN AN GET IT ON VIDEO FOR PROOF OF THE DEFECT AS THIS IS UNACCEPTABLE. I JUST BOUGHT THE CAR FOR MY WIFE 2 MONTHS AGO. TOTALLY UNACCEPTABLE SAFETY HAZARD TO SAY THE LEAST. MILEAGE IS 40,251
NHTSA complaint #10892563 — an unverified report by a vehicle owner.
at 22,000 milesCedar Rapids, IA
POWER TRAIN
VEHICLE WAS PARKED IN A DRIVEWAY WITH A SLIGHT SLANT. REAR HATCH WAS OPENED AND WE WERE UNLOADING VEHICLE. VEHICLE WAS IN PARK AND TURNED OFF. APPROXIMATELY 5-10 MINUTES AFTER EXITING THE VEHICLE, WE WENT BACK OUTSIDE TO REMOVE ITEMS FROM THE REAR. THE VEHICLE STARTED ROLLING AWAY (TIRES TURNING, NOT A SLIDE). A PERSON IN THE GROUP WAS ABLE TO CATCH IT AND JUMPED IN THE DRIVER'S DOOR AND APPLIED THE BRAKE. SERVICE DEPT REPORTS THEY CAN FIND NOTHING WRONG. I'M GRATEFUL WE WERE ABLE TO CATCH IT OTHERWISE, SOMEONE COULD HAVE BEEN INJURED WHILE UNLOADING THE REAR OR IT COULD HAVE ROLLED AWAY AND CRASHED WHILE WE WERE IN THE HOUSE.
NHTSA complaint #10672695 — an unverified report by a vehicle owner.
at 21,000 milesWest Minister, MD
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT ONCE THE ACCELERATOR PEDAL WAS DEPRESSED THE VEHICLE HESITATED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 21,000. THE VIN WAS NOT AVAILABLE. UPDATED 8/11/14
NHTSA complaint #10607507 — an unverified report by a vehicle owner.
at 5,000 milesClinton Township, MI
POWER TRAIN
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING A 3-4 SECOND DELAY IN ACCELERATION. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 44,000.
NHTSA complaint #10586097 — an unverified report by a vehicle owner.
at 500 milesPowder Springs, GACrash
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2012 CADILLAC SRX. THE CONTACT STATED WHEN SHE EXITED THE VEHICLE, SHE LOCKED THE DOORS WITH THE RKE AND WENT INSIDE THE HOUSE. APPROXIMATELY 20-30 MINUTES LATER SHE WALKED BACK OUTSIDE TO FIND HER VEHICLE IN HER NEIGHBOR'S YARD ACROSS THE STREET FACING THE OTHER DIRECTION. IT WAS THEN DISCOVERED, THE VEHICLE WAS STILL IN DRIVE AND WAS LOCKED. THE CONTACT ALSO STATED THE POWER STEERING LOCK, WHICH ALSO CAUSED THE ACCIDENT. THE RKE ALLOWED THE CONTACT TO GET OUT OF THE VEHICLE AND LOCK IT, WITHOUT BEING IN PARK.
NHTSA complaint #10461634 — an unverified report by a vehicle owner.