27 of the
168 complaints filed about the Cadillac XT4
are about the driver-assist systems —
16% of everything owners reported.
The worst model year for it is 2024.
27
Complaints
16%
Share of all complaints
3
Crashes
0
Fires
Driver Assist & Collision Avoidance complaints by model year
Automatic emergency braking activated on three separate occasions when there weren’t any reasons for it to engage, additionally if there were any cars behind me I would have been rear ended since they would not have anticipated me stopping so suddenly.
NHTSA complaint #11748185 — an unverified report by a vehicle owner.
On July 28, 2025, while driving the vehicle on public street, a warning flashed that the brakes have failed. In fact the brakes were totally inoperative. Driver was able to clear traffic and exit the roadway without incident. The Cadillac dealership found no issue with the brakes, but did "update the brake control module." In March, 2026 a crack in the windshield appeared. Safelite Company was unable to replace the windshield, as their computer showed several modular errors, preventing them from recalibrating a new windshield. The car was taken to the local Cadillac Dealer, who was presented with a printout showing the following: Code U1961-92, "fail since clear. Code U164E-00, "fail since clear. Code U1605-00, "fail since clear", Code U1974-00, "fail since clear", U197A-00, "fail since clear", Code U1961-92 "fail since clear". The dealer reported that these error codes are no problem, and declined to take any action. They further advised that if a warning of any issue appears to bring the car in.
NHTSA complaint #11729189 — an unverified report by a vehicle owner.
While driving on the highway at approximately 65-70 mph the Automatic Emergency Braking system engaged for no apparent reason, no vehicles were around or near our vehicle. The sudden and unexpected braking could have cause a major accident resulting in serious injuries or worst had our vehicle been rear ended.
NHTSA complaint #11723268 — an unverified report by a vehicle owner.
Driving on freeway, vehicle in front slowed down and my vehicle detected vehicle in front slowing down only slowed, not stopping), so my vehicle immediately braked to a stop on the freeway. Concern vehicles behind me of rear end collision. Vehicle would not allow me to proceed until until my vehicle was at a complete stop. Very dangerous as this could cause injury or death by other drivers not able to react to sudden stop.
NHTSA complaint #11721283 — an unverified report by a vehicle owner.
Driving on freeway, vehicle in front slowed down and my vehicle detected vehicle in front slowing down only slowed, not stopping), so my vehicle immediately braked to a stop on the freeway. Concern vehicles behind me of rear end collision. Vehicle would not allow me to proceed until until my vehicle was at a complete stop. Very dangerous as this could cause injury or death by other drivers not able to react to sudden stop.
NHTSA complaint #11721283 — an unverified report by a vehicle owner.
Multiple issues: Leaking transmission fluid, multiple issues with on star system, side detection system, lane keep assist. On star issue involves being unable to contact an advisor in the case of an emergency. Apps in car work intermittently, including Google Maps which is imbedded in the vehicle system. Dealership has stated that onstar and map issue is ongoing and multiple complaints have been received about this issue. Transmission leak started appears to have started right after the purchase of the vehicle. Lane Keep assist and side detection system displayed error message stating that the systems needed to be serviced.
NHTSA complaint #11714512 — an unverified report by a vehicle owner.
I WAS STOPPED AT A RED LIGHT, IT TURNED GREEN AND I PROCEEDED TO DRIVE FORWARD THROUGH THE INTERSECTION WHEN ALL OF A SUDDEN THE AUTOMATIC BRAKING SYSTEM ENGAGED BRINING THE CAR TO AN IMMEDIATE STOP IN THE MIDDLE OF THE INTERSECTION. MY PASSENGER AND I WERE THRUST FORWARD INTO THE STEERING WHEEL AND DASHBOARD RESPECTIVELY. THE CAR BEHIND ME HIT ME. BOTH CARS SUSTAINED DAMAGE. THERE WAS NOTHING IN FRONT OF ME THAT SHOULD HAVE CAUSED THIS SAFETY SYSTEM TO ENGAGE.I BELEIVE THEY CALL THIS PHANTOM BRAKING. BECAUSE I HAD JUST STARTED UP FROM THE LIGHT, MY SPEED WAS SLOW AND WE SUSTAINED NO INJURIES. HOWEVER IF THAT HAPPENED ON THE FREEWAY I TRAVEL QUITE FREQUENTLY, I WOULD HAVE BEEN KILLED. I AM SO STRESSED ABOUT DRIVING THIS CAR, I ASKED CADILLAC TO DISENGAGE IT. GM AND CADILLAC BOTH DID INSPECTIONS AND CADILLAC SAID THERE IS NOTHING WRONG WITH THE BRAKING SYSTEM. I DON'T UNDERSTAND THE GM REPORT AND HAVE ASKED FOR AN EXPLANATION. MY UNDERSTANDING WHEN I BOUGHT THE CAR LAST YEAR WAS THAT THE "SMART SYSTEM" WAS FOR FORWARD EMERGENCY BRAKING FOR VEHICLES AHEAD NOT BEHIND THE CAR. WHEN I DRIVE OUT OF MY GARAGE AND IT JUST STARTS TO RAIN, THE AUTOMATIC BRAKING SYSTEM ABRUPTLY STOPS MY CAR AND I CANNOT GET OUT OF THE DRIVEWAY UNTIL THE CAR GETS FULLY WET. I WAS TOLD THIS CAN HAPPEN SOMETIMES. I ASKED CADILLAC TO ADJUST THE SENSORS AND THEY SAID THEY ARE NOT ADJUSTABLE. SOMETHING IS TERRIBLY WRONG WITH THIS SYSTEM.
NHTSA complaint #11685687 — an unverified report by a vehicle owner.
On [XXX] my car auto brake unexpected early afternoon on [XXX] . SPEED WAS APPROXIMATELY 53 mph. A Mack dump truck almost rear ended me. On [XXX] the same thing happened in Philipsburg NJ on [XXX] . CAR WAS BROUGHT TO Faulkner Cadillac in Bethel, Pa. In both cases, there were no cars or objects in my path. About 2 months ago the same thing happened at low speed in Watchung, NJ. IT HAS HAPPENED 3 other times in reverse. Faukner reprogrammed front view camera for the [XXX] incident. It has failed and has nearly caused be to be in 2 very serious accidents. Various other XT4 Cadillac owners have reported similar incidents. I asked my Cadillac dealer to refer this to GM. I’m afraid to drive the vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11683508 — an unverified report by a vehicle owner.
Auto Emergency Braking {AEB} applies itself without any operator input and without cause for the brakes to engage, it can happen at any time at any speed without warning and throws everyone and everything in the vehicle abruptly forward as if you were in a crash, this is a very problematic issue that can make the vehicle at slow speeds to be rear ended because of the abrupt stop and also to be out of control at high speeds and causing severe injuries or death !!!! I am not the only person that has had this issue !!!!
NHTSA complaint #11674456 — an unverified report by a vehicle owner.
Transmission fails to automatically shift into 9th gear. A GM bulletin #21-NA-181 indicates this is normal for efficiency operation, but the information indicated is false. Experiencing 9th gear is allowed to be shifted when manually over ridden or when shift to manual mode (without shifting to 9th gear), then shift back to auto mode, then transmission shifts to 9th gear automatically after this is performed then shift to 9th gear automatically during that cycle until vehicle is turned off. So condition GM claims in their "operating condition" is false.
NHTSA complaint #11664099 — an unverified report by a vehicle owner.
Transmission fails to automatically shift into 9th gear. A GM bulletin #21-NA-181 indicates this is normal for efficiency operation, but the information indicated is false. Experiencing 9th gear is allowed to be shifted when manually over ridden or when shift to manual mode (without shifting to 9th gear), then shift back to auto mode, then transmission shifts to 9th gear automatically after this is performed then shift to 9th gear automatically during that cycle until vehicle is turned off. So condition GM claims in their "operating condition" is false.
NHTSA complaint #11664099 — an unverified report by a vehicle owner.
MY ABS & STABILITY TRACK SYSTEM IS MALFUNCTIONING WHICH ALMOST CAUSED ME TO LOSE CONTROL OF MY VEHICLE. I HEARD THERE WAS A RECALL ON THE 2019 & 2020 BRAKING SYSTEM. I FOUND THAT INFO ONLINE AFTER DOING A SEARCH
NHTSA complaint #11661746 — an unverified report by a vehicle owner.
While backing up I had situations where the automatic brakes would engage although there was no obstruction behind the car. To stop this from happening, I had to turn this feature off. I brought the car in for service (Ed Morse Cadillac in Delray Beach, Florida) and was given a Cadillac Service Bulletin that acknowledged this was a problem with 2023-2025 cadillacs and there was no fix for this problem. They suggest that I do what I had done- turn it off. I feel this is not an adequate response. This is a very important safety feature that helps to insure that motorists will not hit objects while going in reverse, and more importantly will not hit a person or child, possibly causing severe injuries. Cadillac should find a way to fix this issue before someone is killed because of this.
NHTSA complaint #11656079 — an unverified report by a vehicle owner.
While backing up I had situations where the automatic brakes would engage although there was no obstruction behind the car. To stop this from happening, I had to turn this feature off. I brought the car in for service (Ed Morse Cadillac in Delray Beach, Florida) and was given a Cadillac Service Bulletin that acknowledged this was a problem with 2023-2025 cadillacs and there was no fix for this problem. They suggest that I do what I had done- turn it off. I feel this is not an adequate response. This is a very important safety feature that helps to insure that motorists will not hit objects while going in reverse, and more importantly will not hit a person or child, possibly causing severe injuries. Cadillac should find a way to fix this issue before someone is killed because of this.
NHTSA complaint #11656079 — an unverified report by a vehicle owner.
I am submitting this complaint to report a significant safety system failure in my 2025 Cadillac XT4 during an accident that occurred on April 12, 2025, in Dallas, Texas. During the incident: •The Anti-lock Braking System (ABS) did not activate, and I was unable to stop in time to avoid a collision. •Neither the driver nor passenger airbags deployed, despite sufficient impact that should have triggered deployment. •OnStar Automatic Crash Response did not activate, nor was I contacted by any emergency response service through the vehicle. None of the vehicle’s safety systems functioned during this event, despite being standard factory-installed features. My XT4 had no warning lights or diagnostic messages indicating any malfunction prior to the crash. This failure closely resembles previous complaints noted in NHTSA filings (e.g., ABS sensor failures, OnStar module failures, and the 2025 XT4 passenger airbag recall). I am extremely concerned that this may point to a broader defect within the model line’s safety infrastructure, including collision sensors, electronic communication systems, or airbag deployment logic. I respectfully request that NHTSA investigate whether a defect exists in the braking or airbag systems, particularly where no safety features activate in a crash. I would be willing to provide repair records, crash photos, and allow the vehicle to be inspected if needed. Thank you for your attention and for helping to ensure driver safety through proper oversight.
NHTSA complaint #11654492 — an unverified report by a vehicle owner.
The contact owns a 2020 Cadillac XT4. The contact stated that while driving at an undisclosed speed on the highway, the Forward Collision Avoidance feature indicated that there were pedestrians ahead on the road, but there were no pedestrians on the road. The contact stated that later, while pedestrians were present, the Forward Collision Avoidance feature failed to operate as designed. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 73,000.
NHTSA complaint #11651143 — an unverified report by a vehicle owner.
The recall i have listed below is a safety issue regarding the vehicles inability to properly stop for pedestrians, objects, traffic, backing up due to camera / software failure. This was fixed in 2022 on my car per the recall. everything worked great until it started happening again 12/2024 and they replaced the module now at an expense to me. it seemed to work for about 1 month and Now its 3/2025 and i continue to have this issue intermittently keep happening and they can't seem to find the problem. It happened in January, Feb, and March of this year. [XXX] — Cadillac XT4 rearview camera failures have caused a recall of more than 10,000 SUVs equipped with optional Surround Vision features. Recalled are 2019-2020 Cadillac XT4 vehicles with video processing modules (VPM) that may lose communication with the rearview cameras. This will cause the rearview camera image to fail. GM opened an investigation in August following backup camera failures in 2020 Cadillac XT4 SUVs. The automaker found increased warranty claims for camera failures on 2019 and 2020 XT4s. GM also received nearly 850 field reports between December 28, 2018, to September 19, 2022. According to General Motors, the problem with the video processing module is a software anomaly that allows the communication issues. A Cadillac XT4 driver may notice a problem if the backup camera image is replaced with a black or blue screen. Cadillac expects to mail XT4 recall letters January 9, 2022, and dealers will update the processing modules. In addition, the video processing modules will be replaced in 2019 Cadillac XT4 SUVs. Cadillac XT4 owners who want to learn more about the recall should call 800-458-8006 and ask about rearview camera image recall number N222373320. from this website: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11649745 — an unverified report by a vehicle owner.
The recall i have listed below is a safety issue regarding the vehicles inability to properly stop for pedestrians, objects, traffic, backing up due to camera / software failure. This was fixed in 2022 on my car per the recall. everything worked great until it started happening again 12/2024 and they replaced the module now at an expense to me. it seemed to work for about 1 month and Now its 3/2025 and i continue to have this issue intermittently keep happening and they can't seem to find the problem. It happened in January, Feb, and March of this year. [XXX] — Cadillac XT4 rearview camera failures have caused a recall of more than 10,000 SUVs equipped with optional Surround Vision features. Recalled are 2019-2020 Cadillac XT4 vehicles with video processing modules (VPM) that may lose communication with the rearview cameras. This will cause the rearview camera image to fail. GM opened an investigation in August following backup camera failures in 2020 Cadillac XT4 SUVs. The automaker found increased warranty claims for camera failures on 2019 and 2020 XT4s. GM also received nearly 850 field reports between December 28, 2018, to September 19, 2022. According to General Motors, the problem with the video processing module is a software anomaly that allows the communication issues. A Cadillac XT4 driver may notice a problem if the backup camera image is replaced with a black or blue screen. Cadillac expects to mail XT4 recall letters January 9, 2022, and dealers will update the processing modules. In addition, the video processing modules will be replaced in 2019 Cadillac XT4 SUVs. Cadillac XT4 owners who want to learn more about the recall should call 800-458-8006 and ask about rearview camera image recall number N222373320. from this website: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11649745 — an unverified report by a vehicle owner.
The recall i have listed below is a safety issue regarding the vehicles inability to properly stop for pedestrians, objects, traffic, backing up due to camera / software failure. This was fixed in 2022 on my car per the recall. everything worked great until it started happening again 12/2024 and they replaced the module now at an expense to me. it seemed to work for about 1 month and Now its 3/2025 and i continue to have this issue intermittently keep happening and they can't seem to find the problem. It happened in January, Feb, and March of this year. [XXX] — Cadillac XT4 rearview camera failures have caused a recall of more than 10,000 SUVs equipped with optional Surround Vision features. Recalled are 2019-2020 Cadillac XT4 vehicles with video processing modules (VPM) that may lose communication with the rearview cameras. This will cause the rearview camera image to fail. GM opened an investigation in August following backup camera failures in 2020 Cadillac XT4 SUVs. The automaker found increased warranty claims for camera failures on 2019 and 2020 XT4s. GM also received nearly 850 field reports between December 28, 2018, to September 19, 2022. According to General Motors, the problem with the video processing module is a software anomaly that allows the communication issues. A Cadillac XT4 driver may notice a problem if the backup camera image is replaced with a black or blue screen. Cadillac expects to mail XT4 recall letters January 9, 2022, and dealers will update the processing modules. In addition, the video processing modules will be replaced in 2019 Cadillac XT4 SUVs. Cadillac XT4 owners who want to learn more about the recall should call 800-458-8006 and ask about rearview camera image recall number N222373320. from this website: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11649745 — an unverified report by a vehicle owner.
I was driving with my husband and daughter, when all of a sudden, the vehicle braked out of nowhere (twice) with no one in front of us and the Emergency brake notification flashed on the windshield. Thankfully no one was directly behind us or else my daughter, who was in the back seat, could have been seriously injured. We had the vehicle towed to the dealership and they said this was not common but in fact it is. This vehicle is not safe to drive.
NHTSA complaint #11648769 — an unverified report by a vehicle owner.