Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Fuel & Propulsion
518.5%
Median failure at 87,500 miles
Airbags
414.8%
3 crashes, 0 fires · median 134,055 mi
Windows, Mirrors & Wipers
311.1%
Median failure at 65,000 miles
Electrical System
311.1%
1 crashes, 0 fires · median 112,044 mi
Engine & Cooling
311.1%
0 crashes, 1 fires · median 13,000 mi
Equipment & Accessories
27.4%
1 crashes, 0 fires
Transmission & Drivetrain
27.4%
Seat Belts
13.7%
Suspension
13.7%
Body & Structure
13.7%
1 crashes, 0 fires
Brakes
13.7%
Median failure at 60,000 miles
Steering
13.7%
Median failure at 1,800 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
19.1%
10,000 – 24,999 miles
218.2%
50,000 – 74,999 miles
327.3%
75,000 – 99,999 miles
19.1%
100,000 – 149,999 miles
218.2%
150,000+ miles
218.2%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2001peak 4Nov 2017
NHTSA investigations into the 2002 Chevrolet Envoy
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
RQ02010Opened 19 Jul 2002Closed 21 Nov 2002VEHICLE SPEED CONTROL:LINKAGES
FUEL FILTER QUICK CONNECT FITTING
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 90,000 milesKansas City, MOCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2002 CHEVROLET ENVOY. WHILE DRIVING APPROXIMATELY 40 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE, SLID OFF THE ROAD, AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED UNKNOWN INJURIES AND REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10680493 — an unverified report by a vehicle owner.
at 13,000 milesKnoxville, TNFire
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT 60 MPH, THE CONSUMER HEARD LOUD NOISE, AND FIVE SECONDS LATER, NOTICED SMOKE AND FLAMES UNDER THE HOOD. DEALER HAD BEEN NOTIFIED. *AK THE ENGINE EXPLODED DUE TO LACK OF OIL.*TS
NHTSA complaint #10034374 — an unverified report by a vehicle owner.
Gulf Shores, ALCrash
AIR BAGS
THE DETERRENT SYSTEM FAILED. AS A RESULT, THE VEHICLE WAS STOLEN AND WAS INVOLVED IN AN ACCIDENT, AND THE VEHICLE WAS TOTALED. *AK THE AIR BAGS HAD BECOME INOPERATIVE. *SCC
NHTSA complaint #10022817 — an unverified report by a vehicle owner.
THE DETERRENT SYSTEM FAILED. AS A RESULT, THE VEHICLE WAS STOLEN AND WAS INVOLVED IN AN ACCIDENT, AND THE VEHICLE WAS TOTALED. *AK THE AIR BAGS HAD BECOME INOPERATIVE. *SCC
NHTSA complaint #10022817 — an unverified report by a vehicle owner.
Jeannette, PACrash2 injured
AIR BAGS
AFTER BEING RUN OFF OF THE ROAD, THE VEHICLE HAD GONE UP AN EMBANKMENT, SHEERED OFF A TELEPHONE POLE, BECAME AIR BORN, ROLLED OVER AND SLID DOWN THE EMBANKMENT, VEHICLE WAS TOTALED. THE AIR BAGS DID NOT DEPLOY. ON STAR DID NOT REPORT THE ACCIDENT, AND THE PRIVACY SCREEN FOR CARGO AREA BECAME UNLATCHED AND WAS ROLLING AROUND THE VEHICLE. *SCC
NHTSA complaint #567499 — an unverified report by a vehicle owner.
Jeannette, PACrash2 injured
STRUCTURE:BODY
AFTER BEING RUN OFF OF THE ROAD, THE VEHICLE HAD GONE UP AN EMBANKMENT, SHEERED OFF A TELEPHONE POLE, BECAME AIR BORN, ROLLED OVER AND SLID DOWN THE EMBANKMENT, VEHICLE WAS TOTALED. THE AIR BAGS DID NOT DEPLOY. ON STAR DID NOT REPORT THE ACCIDENT, AND THE PRIVACY SCREEN FOR CARGO AREA BECAME UNLATCHED AND WAS ROLLING AROUND THE VEHICLE. *SCC
NHTSA complaint #567499 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 178,111 milesMaplesville, AL
AIR BAGS
TL* THE CONTACT OWNS A 2006 (NA) CHEVROLET ENVOY. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 178,111.
NHTSA complaint #11045027 — an unverified report by a vehicle owner.
at 160,000 milesStatesville, NC
FUEL/PROPULSION SYSTEM
FUMES CAME INSIDE OF THE CAR BECAUSE THE FUEL TANK LEAKS....COULD BE RUNNING OR STATIONARY...
NHTSA complaint #11014641 — an unverified report by a vehicle owner.
Boothwyn, PA
FUEL/PROPULSION SYSTEM
FUEL LEAKING FROM ABOVE THE TANK. SEEMS TO BE PUDDELING ON TOP AND SPILL OFF DURING TURNS AND ACCELERATION. IN PARKED POSITION, FUEL DRIPS AT A FAST PACE ESTIMATED AT 1 DRIP PER SECOND. LEAK IS AGGRESSIVE AND POSES AN EXTREME DANGER AND POSSIBLE LOSS OF LIFE.
NHTSA complaint #10808611 — an unverified report by a vehicle owner.
at 90,000 milesKansas City, MOCrash1 injured
AIR BAGS
TL* THE CONTACT OWNED A 2002 CHEVROLET ENVOY. WHILE DRIVING APPROXIMATELY 40 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE, SLID OFF THE ROAD, AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED UNKNOWN INJURIES AND REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN IMPOUND LOT. THE VEHICLE WAS NOT DIAGNOSED AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10680493 — an unverified report by a vehicle owner.
at 112,044 milesCentral Lake, MI
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TL* THE CONTACT OWNS A 2002 CHEVROLET ENVOY. THE CONTACT STATED THAT THE DRIVER SIDE MASTER POWER SWITCH FOR THE WINDOWS AND DOORS FAILED. THE CONTACT MENTIONED THAT THE WINDOWS FAILED TO OPEN OR CLOSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V406000 (ELECTRICAL SYSTEM, VISIBILITY) AND NHTSA CAMPAIGN NUMBER: 13V248000 (ELECTRICAL SYSTEM, VISIBILITY). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 02/02/15
NHTSA complaint #10651061 — an unverified report by a vehicle owner.
at 112,044 milesCentral Lake, MI
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2002 CHEVROLET ENVOY. THE CONTACT STATED THAT THE DRIVER SIDE MASTER POWER SWITCH FOR THE WINDOWS AND DOORS FAILED. THE CONTACT MENTIONED THAT THE WINDOWS FAILED TO OPEN OR CLOSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V406000 (ELECTRICAL SYSTEM, VISIBILITY) AND NHTSA CAMPAIGN NUMBER: 13V248000 (ELECTRICAL SYSTEM, VISIBILITY). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 02/02/15
NHTSA complaint #10651061 — an unverified report by a vehicle owner.
at 58,000 milesLake Worth, FL
VISIBILITY:WINDSHIELD WIPER/WASHER
TL* THE CONTACT OWNS A 2002 CHEVROLET ENVOY. WHILE DRIVING APPROXIMATELY 35 MPH IN RAINY WEATHER CONDITIONS, THE FRONT WINDSHIELD WIPER SELECTOR ACTIVATED IN THE DELAY MODE. CONSEQUENTLY HE COULD NOT ENGAGED THE WIPERS IN FULL SPEED. THE VEHICLE WAS PARTIALLY REPAIRED ACCORDING TO RECALL CAMPAIGN ID NUMBER 04V046000 (VISIBILITY;WINDSHIELD WIPER/WASHER). THE VEHICLE WAS NOT REPAIRED AGAIN FOR THE FAILURE. THE FAILURE MILEAGE WAS 58,000. THE CURRENT MILEAGE WAS 75,000. UPDATED 01/12/10 *BF THE FRONT WIPERS OPERATED ERRATICALLY WHILE IN INTERMITTENT MODE AND WASH MODE. AT TIMES, THEY WOULD STOP WORKING COMPLETELY. THE DEALER ALSO REPLACED THE CIRCUIT BOARD. UPDATED 01/14/10.
NHTSA complaint #10294947 — an unverified report by a vehicle owner.
at 60,000 milesNEW City, NY
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2002 GMC ENVOY EXPERIENCING PROBLEMS WITH BRAKE WEAR.*MR THE ROTORS WERE CRACKING AT THE EDGES. THE CONSUMER WROTE GMC AND THEY CALLED AND OFFERED A INCENTIVE TO PURCHASE A NEW GM VEHICLE. THE CONSUMER FEELS THE STEEL USED TO MANUFACTURE THE ROTOR IS POOR QUALITY. *BF
NHTSA complaint #10119297 — an unverified report by a vehicle owner.
at 65,000 milesSelma, NC
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
THE AUTOMATIC ADJUSTING SIDE VIEW MIRROR FAILED. THE MIRROR WILL NOT ADJUST WHEN THERE'S A NEW DRIVER. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM.
NHTSA complaint #10106641 — an unverified report by a vehicle owner.
at 1,800 milesDemopolis, AL
STEERING
WHILE DRIVING STEERING BECAME ERRATIC. CONSUMER HAD TO HOLD THE WHEEL WITH BOTH HANDS TO KEEP THE VEHICLE IN ITS LANE. THIS HAS BEEN AN ONGOING PROBLEM FOR ABOUT THREE YEARS.
NHTSA complaint #10094541 — an unverified report by a vehicle owner.
Maspeth, NY
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
CONSUMER STATED WHILE DRIVING 40 MPH, THE VEHICLE SLIPPED INTO ANOTHER GEAR WITHOUT SHIFTING GEARS. THE DEALERSHIP SERVICED THE VEHICLE AND DETERMINED THE TRANSFER CASE MODULE NEEDED TO BE REPLACED.*AK THE PROBLEM CONTINUED THREE ADDITIONAL TIMES AFTER THE REPAIR WAS MADE.
NHTSA complaint #10055629 — an unverified report by a vehicle owner.
Unknown, DC
ENGINE AND ENGINE COOLING:ENGINE
EMAIL REGARDING GMC BULLETIN G03019 ON 2002 GMC ENVOY.*MR THE BULLETIN STATED THE ENGINE CYLINDER BORE LINER MAY CRACK RESULTING IN LOST OF POWER AND OR ENGINE STALLING. THE CONSUMER WAS CONCERNED ABOUT WHAT MAY HAPPEN WHILE DRIVING ON THE HIGHWAY. CONSUMER HAS SPOKEN WITH SEVERAL GM PERSONNEL, EACH STATING THEY WOULDN'T PROVIDE THE CONSUMER THE DATA OR REMEDY THE POTENTIAL DEFECT. *PH *CB
NHTSA complaint #10048236 — an unverified report by a vehicle owner.
at 15,000 milesMiami, FL
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
VEHICLE STALLED WITHOUT ANY INDICATION WHILE DRIVING 30 MPH. UPON RESTARTING THE VEHICLE CONSUMER SMELLED FUEL. CONSUMER EXITED THE VEHICLE, AND NOTICED A PUDDLE OF GAS UNDERNEATH. THE FUEL LINE SEPARATED FROM THE FUEL LINE FILTER.
NHTSA complaint #10044980 — an unverified report by a vehicle owner.
Anoka, MN
SUSPENSION:FRONT
WHILE VEHICLE WAS PARKED IN THE DRIVERWAY CONSUMER NOTICED THAT FRONT SUSPENSION CAME OFF.
NHTSA complaint #10037979 — an unverified report by a vehicle owner.
Anoka, MN
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT 30 MPH VEHICLE SHUT OFF WITHOUT WARNING. CAUSING DRIVER TO LOSE CONTROL. CONSUMER CONTACTED THE DEALER ON THREE SEPARATE OCCASIONS, BUT PROBLEM IS STILL RECURRING.
NHTSA complaint #10037978 — an unverified report by a vehicle owner.
at 13,000 milesKnoxville, TNFire
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT 60 MPH, THE CONSUMER HEARD LOUD NOISE, AND FIVE SECONDS LATER, NOTICED SMOKE AND FLAMES UNDER THE HOOD. DEALER HAD BEEN NOTIFIED. *AK THE ENGINE EXPLODED DUE TO LACK OF OIL.*TS
NHTSA complaint #10034374 — an unverified report by a vehicle owner.
Gulf Shores, ALCrash
AIR BAGS
THE DETERRENT SYSTEM FAILED. AS A RESULT, THE VEHICLE WAS STOLEN AND WAS INVOLVED IN AN ACCIDENT, AND THE VEHICLE WAS TOTALED. *AK THE AIR BAGS HAD BECOME INOPERATIVE. *SCC
NHTSA complaint #10022817 — an unverified report by a vehicle owner.
THE DETERRENT SYSTEM FAILED. AS A RESULT, THE VEHICLE WAS STOLEN AND WAS INVOLVED IN AN ACCIDENT, AND THE VEHICLE WAS TOTALED. *AK THE AIR BAGS HAD BECOME INOPERATIVE. *SCC
NHTSA complaint #10022817 — an unverified report by a vehicle owner.
Jeannette, PACrash2 injured
AIR BAGS
AFTER BEING RUN OFF OF THE ROAD, THE VEHICLE HAD GONE UP AN EMBANKMENT, SHEERED OFF A TELEPHONE POLE, BECAME AIR BORN, ROLLED OVER AND SLID DOWN THE EMBANKMENT, VEHICLE WAS TOTALED. THE AIR BAGS DID NOT DEPLOY. ON STAR DID NOT REPORT THE ACCIDENT, AND THE PRIVACY SCREEN FOR CARGO AREA BECAME UNLATCHED AND WAS ROLLING AROUND THE VEHICLE. *SCC
NHTSA complaint #567499 — an unverified report by a vehicle owner.
Jeannette, PACrash2 injured
STRUCTURE:BODY
AFTER BEING RUN OFF OF THE ROAD, THE VEHICLE HAD GONE UP AN EMBANKMENT, SHEERED OFF A TELEPHONE POLE, BECAME AIR BORN, ROLLED OVER AND SLID DOWN THE EMBANKMENT, VEHICLE WAS TOTALED. THE AIR BAGS DID NOT DEPLOY. ON STAR DID NOT REPORT THE ACCIDENT, AND THE PRIVACY SCREEN FOR CARGO AREA BECAME UNLATCHED AND WAS ROLLING AROUND THE VEHICLE. *SCC
NHTSA complaint #567499 — an unverified report by a vehicle owner.
THE CONSUMER STATED THAT THE SECURED METAL HANDLES/ARMS FOR THE JACK, THAT WERE IN THEIR PLACE UNDER THE BACK SEAT PRIOR TO ACCIDENT, WERE BANGING IN THE VEHICLE LOOSELY. *SCC
NHTSA complaint #567499 — an unverified report by a vehicle owner.
Jeannette, PACrash2 injured
EQUIPMENT
AFTER BEING RUN OFF OF THE ROAD, THE VEHICLE HAD GONE UP AN EMBANKMENT, SHEERED OFF A TELEPHONE POLE, BECAME AIR BORN, ROLLED OVER AND SLID DOWN THE EMBANKMENT, VEHICLE WAS TOTALED. THE AIR BAGS DID NOT DEPLOY. ON STAR DID NOT REPORT THE ACCIDENT, AND THE PRIVACY SCREEN FOR CARGO AREA BECAME UNLATCHED AND WAS ROLLING AROUND THE VEHICLE. *SCC
NHTSA complaint #567499 — an unverified report by a vehicle owner.
Whitelake, MI
POWER TRAIN
SPEEDOMETER ON DASHBOARD PANEL FLICKS BACK AND FORTH INTERMITTENTLY, MAKING IT HARD FOR HER TO SEE SPEED ON PANEL. DEALERSHIP IS AWARE OF PROBLEM.
NHTSA complaint #8011830 — an unverified report by a vehicle owner.
Loves Park, IL
SEAT BELTS:FRONT:ANCHORAGE
WHILE TRAVELING ON HIGHWAY, PASSENGER SIDE INTERIOR SEATBELTS WILL LOCK UP WITHOUT PRIOR WARNING.DEALERSHIP IS AWARE OF PROBLEM.*AK. CONSUMER STATED IF VEHICLE IS PARKED FACING DOWN HILL HE IS UNABLE TO EXTEND FRONT PASSENGER SEAT BELTS PRIOR TO DRIVING, IT REQUIRES FAST ACCELERATION BEFORE SEAT BELT WILL UNLOCK ALLOWING PASSENGER TO BUCKLE THE SEAT BELT, SOMETIMES THE SEAT BELT WILL LOCK UP WHILE DRIVING NOT ALLOWING THE PASSENGER TO LEAN FOWARD, CONSUMER STATED THE SEAT BELT HAS ALREADY BEEN REPLACED AND IS EVEN WORSE.
NHTSA complaint #8011781 — an unverified report by a vehicle owner.
SAN Antonio, TX
FUEL SYSTEM, GASOLINE:DELIVERY
WHILE DRIVING FUEL LINE BROKE IN MIDDLE OF FREEWAY, SPILLING FUEL EVERYWHERE. DEALER CONTACTED. HAD RECIEVED A RECALL.
NHTSA complaint #8010100 — an unverified report by a vehicle owner.