Owners have filed 14 complaints
about the 2003 Chevrolet Express 3500 with NHTSA between 2006 and 2018.
The largest single group is the electrical system.
Across this model's run it ranks 5 of 8 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 45
Against the median year of the Chevrolet Express 3500. 50 means typical for this
model; 100 means roughly double.
Severity — 100
42.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 12
7% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2003 compares with every other Chevrolet Express 3500
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2003 Chevrolet Express 3500
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Fuel & Propulsion
321.4%
Median failure at 51,459 miles
Electrical System
321.4%
0 crashes, 2 fires · median 150,000 mi
Seat Belts
214.3%
Median failure at 72,515 miles
Windows, Mirrors & Wipers
214.3%
0 crashes, 2 fires · median 101,000 mi
Body & Structure
17.1%
Median failure at 41,208 miles
Brakes
17.1%
Median failure at 38,000 miles
Airbags
17.1%
1 crashes, 0 fires · median 108,000 mi
Engine & Cooling
17.1%
Median failure at 58,500 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
25,000 – 49,999 miles
321.4%
50,000 – 74,999 miles
428.6%
75,000 – 99,999 miles
17.1%
100,000 – 149,999 miles
321.4%
150,000+ miles
321.4%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2006peak 3Feb 2018
NHTSA investigations into the 2003 Chevrolet Express 3500
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE11040Opened 14 Dec 2011Closed 16 Aug 2012FUEL SYSTEM, GASOLINE:DELIVERY
Fuel Filler Pipe Corrosion/Leakage
On August 7, 2012 General Motors (GM) notified the Office of Defects Investigation (ODI) that it will conduct a safety related recall for model year (MY) 2003-2004 Chevrolet Express and GMC Savana vehicles.The recall affects vehicles equipped with a left side cargo door and that were originally sold or currently registered in the corrosion or salt-belt states of Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisc...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 150,000 milesMetairie, LAFire
ELECTRICAL SYSTEM
WIRE HARNESS FIRE. WATER GOT INTO THE END OF ONE OF THE CONNECTORS FROM THE WIRE HARNESS GOING INTO THE TRASMISSION. THE RESULT OF THE WATER GETTING INTO THE TRANSMISSION CAUSED AN ELECTRICAL FIRE AND CAUSED A SHORT IN THE TRANSMISSION AND ENGINE WIRE HARNESS, THE FINAL RESULT WAS THE WIRE HARNESS WAS COMPLETELY BURNED UP. THERE WAS EVIDENCE OF GLUEING THE CONNECTORS YEARS AGO.I IF THE CONNECTORS ARE NOT SEALED, IT IS POSSIBLE FOR WATER TO ENTER AND SHORT OUT CONNECTORS AND OTHER ELECTRICAL COMPONENTS.
NHTSA complaint #10413176 — an unverified report by a vehicle owner.
at 108,000 milesMechanicsville, VACrash2 injured
AIR BAGS:FRONTAL
I WAS IN AN ACCIDENT TRAVELING 65 MPH AND HIT ANOTHER VEHICLE BROADSIDE AND THE AIR BAG NEVER DEOLOYED. THE VEHICLE WAS TOTALED. ITS A 2003 3500 CHEVY VAN.
NHTSA complaint #10381462 — an unverified report by a vehicle owner.
at 101,000 milesLisle, NYFire
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2003 CHEVY EXPRESS. TURNED ON THE REAR DEFROSTER. THE REAR PASSENGER SIDE WINDOW CAUGHT FIRE AND BEGAN BURNING. PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND ANOTHER CAR PULLED OVER WITH ME. THE WINDOW CONTINUED TO BURN, AND THEN EXPLODED IN MY FACE. THE FIRE WENT OUT AND THE WINDOW HAD SHATTERED INTO FRAGMENTS.
NHTSA complaint #10214186 — an unverified report by a vehicle owner.
at 101,000 milesLisle, NYFire
VISIBILITY
2003 CHEVY EXPRESS. TURNED ON THE REAR DEFROSTER. THE REAR PASSENGER SIDE WINDOW CAUGHT FIRE AND BEGAN BURNING. PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND ANOTHER CAR PULLED OVER WITH ME. THE WINDOW CONTINUED TO BURN, AND THEN EXPLODED IN MY FACE. THE FIRE WENT OUT AND THE WINDOW HAD SHATTERED INTO FRAGMENTS.
NHTSA complaint #10214186 — an unverified report by a vehicle owner.
at 28,000 milesMonsey, NYFire
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
FIRE TO VEHICLE .
NHTSA complaint #10167507 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 80,000 milesHartville, MO
SEAT BELTS
TL* THE CONTACT OWNS A 2003 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT THE SEAT BELT BUCKLES PREMATURELY DETERIORATED TO THE POINT THAT THE BUCKLES FAILED TO LOCK THE SEAT BELTS TO SECURE A PASSENGER. THE MANUFACTURER INDICATED THAT A SEAT BELT RECALL REPAIR WAS PERFORMED IN 2016, BUT THE CONTACT EXPLAINED THAT THE REMEDY MAY NOT HAVE PROVIDED A SOLUTION. THE DEALER (MARSHFIELD CHEVROLET, 14963 MO-38, MARSHFIELD, MO 65706, (866) 218-7896) WAS CONTACTED. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED DUE TO THE MANUFACTURER STATING THAT THE RECALL HAD ALREADY BEEN PROVIDED. THE MANUFACTURER ISSUED FOUR TSBS AND THREE RECALLS FOR THE SEAT BELTS. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *TT
NHTSA complaint #11072389 — an unverified report by a vehicle owner.
at 165,000 milesSarasota, FL
ELECTRICAL SYSTEM
WHILE DRIVING VEHICLE, ALL ELECTRICAL STOPPED, DISCOVERED THAT THE IGNITION HAD TURNED OFF BY ITSELF AND CAUSED A LOSS OF ALL POWER CREATING DANGEROUS STEERING AND STOPPING SITUATION.. I WAS ABLE TO PULL TO THE SIDE OF ROAD AND STOPPED VEHICLE. TOOK THE TRUCK TO CHEVROLET DEALER IN SARASOTA RT. 41 AND BEE RIDGE AND WAS TOLD IT WAS NOT PART OF RECALL. THIS DOES NOT MAKE SENSE, IT HAS THE SAME SYMPTOMS AS THE OTHER DEFECTIVE VEHICLES MAYBE THEY DON'T WANT TO INCREASED THEIR PROBLEMS WITH ANOTHER YEAR AND MODEL. PLEASE HELP, I AM UNABLE TO DRIVE MY TRUCK FOR WORK AND AM LOSING MONEY AND CUSTOMERS, AS I AM A GENERAL ONE MAN CONTRACTOR. PLEASE ADVISE.
NHTSA complaint #10619440 — an unverified report by a vehicle owner.
at 58,500 milesWolcott, CT
ENGINE
TL* THE CONTACT OWNS A 2003 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE THE TRANSMISSION FAILED TO SHIFT INTO GEAR. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE CAUSE OF FAILURE WAS UNKNOWN. HOWEVER, THE TECHNICIAN STATED THAT THE MAF CENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE VEHICLE NEEDED THE CATALYTIC CONVERTERS REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,500.
NHTSA complaint #10482191 — an unverified report by a vehicle owner.
at 151,000 milesGrand Blanc, MI
FUEL/PROPULSION SYSTEM
WHEN THE VEHICLE FUEL TANK IS FILLED, GAS FUMES ARE DETECTED AND SOME FUEL CAN BE SEEN ON THE BOTTOM OF THE TANK (A FEW DROPS OF FUEL). AS THE TANK CONTENTS LOWER THE SMELL AND LEAK GOES AWAY. AN ACCESS HOLE ON THE SIDE OF THE VAN REVEALS THAT THE TANK HAS A SMALL LEAK WHERE THE PLASTIC FILL NECK WAS BONDED TO THE TANK. THE STEEL FILL NECK AND RUBBER CONNECTION LOOK FINE. THIS IS A CONVERSION VAN W/O A LEFT HAND DOOR. THIS VEHICLE WAS BOUGHT FROM A SOUTHERN CLIMATE AREA AND IS ONLY RECENTLY BEEN BROUGHT TO A NORTHERN CLIMATE SO CORROSION IS NOT SUSPECTED. SINCE I SEE NO RECALL OR MANY COMPLAINTS, I AM LOOKING TO REPAIR OR REPLACE THE TANK. CURRENTLY LOOKING FOR A SEAL MATERIAL THAT COULD BE APPLIED TO THE LEAK AND THAT WORKS ON POLYURETHANE AND RESISTS FUEL. HAVE NOT FOUND ONE. THE VEHICLE IS WELL OUT OF WARRANTY BUT THIS DOES SEEM TO PRESENT A SAFETY ISSUE. SHORT TERM SOLUTION IS TO NOT FILL THE TANK.
NHTSA complaint #10482034 — an unverified report by a vehicle owner.
at 65,030 milesBrooklyn, NY
SEAT BELTS
TL* THE CONTACT OWNS A 2003 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT THE FRONT DRIVER AND REAR SEAT BELTS WOULD NOT LATCH AND ONE OF THE REAR SEAT BELTS WAS COMPLETELY INOPERABLE. THE DEALER AND MANUFACTURER WERE CONTACTED AND ADVISED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 05V558000 (SEAT BELTS). THE RECURRING FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,030 AND THE CURRENT MILEAGE WAS 65,040. UPDATED 01/20/12*LJ UPDATED 01/20/12
NHTSA complaint #10439884 — an unverified report by a vehicle owner.
at 51,459 milesArlington, VA
FUEL SYSTEM, GASOLINE
GAS LEAKING FROM FUEL FILLER PIPE ONTO INSIDE OF WHEEL WELL AND GROUND. EXAMINATION REVEALS DESIGN OF PIPE ASSEMBLY (METAL PIPE INSIDE CORRUGATED PLASTIC TUBE), TRAPS CONDENSATION AND WATER AROUND METAL PIPE GUARANTEEING RUST AND LEAKS. MAY BE WORSE IN HIGH HUMIDITY REGIONS BUT SAME ASSEMBLY IS OPEN TO WATER SPLASHED UP FROM ROAD. THIS MAY ONLY OCCUR ON CARGO VANS WITH LEFT HAND DOOR OPTION. UPDATED 08/11/11 *BF
NHTSA complaint #10413568 — an unverified report by a vehicle owner.
at 51,459 milesArlington, VA
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
GAS LEAKING FROM FUEL FILLER PIPE ONTO INSIDE OF WHEEL WELL AND GROUND. EXAMINATION REVEALS DESIGN OF PIPE ASSEMBLY (METAL PIPE INSIDE CORRUGATED PLASTIC TUBE), TRAPS CONDENSATION AND WATER AROUND METAL PIPE GUARANTEEING RUST AND LEAKS. MAY BE WORSE IN HIGH HUMIDITY REGIONS BUT SAME ASSEMBLY IS OPEN TO WATER SPLASHED UP FROM ROAD. THIS MAY ONLY OCCUR ON CARGO VANS WITH LEFT HAND DOOR OPTION. UPDATED 08/11/11 *BF
NHTSA complaint #10413568 — an unverified report by a vehicle owner.
at 150,000 milesMetairie, LAFire
ELECTRICAL SYSTEM
WIRE HARNESS FIRE. WATER GOT INTO THE END OF ONE OF THE CONNECTORS FROM THE WIRE HARNESS GOING INTO THE TRASMISSION. THE RESULT OF THE WATER GETTING INTO THE TRANSMISSION CAUSED AN ELECTRICAL FIRE AND CAUSED A SHORT IN THE TRANSMISSION AND ENGINE WIRE HARNESS, THE FINAL RESULT WAS THE WIRE HARNESS WAS COMPLETELY BURNED UP. THERE WAS EVIDENCE OF GLUEING THE CONNECTORS YEARS AGO.I IF THE CONNECTORS ARE NOT SEALED, IT IS POSSIBLE FOR WATER TO ENTER AND SHORT OUT CONNECTORS AND OTHER ELECTRICAL COMPONENTS.
NHTSA complaint #10413176 — an unverified report by a vehicle owner.
at 108,000 milesMechanicsville, VACrash2 injured
AIR BAGS:FRONTAL
I WAS IN AN ACCIDENT TRAVELING 65 MPH AND HIT ANOTHER VEHICLE BROADSIDE AND THE AIR BAG NEVER DEOLOYED. THE VEHICLE WAS TOTALED. ITS A 2003 3500 CHEVY VAN.
NHTSA complaint #10381462 — an unverified report by a vehicle owner.
at 38,000 milesDouglas, MA
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2003 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT THE VEHICLE MADE A GRINDING NOISE. HE INSPECTED THE VEHICLE AND DISCOVERED THAT THE FRONT AND REAR BRAKE PADS AND ROTORS WERE CORRODED. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THEY COULD COVER 50% OF THE REPAIR COST FOR THE ROTORS; HOWEVER, THE CONTACT WOULD BE RESPONSIBLE FOR THE BRAKE PADS AND ANY ADDITIONAL COSTS. THE VEHICLE IS OUT OF WARRANTY. THE MANUFACTURER ALSO STATED THAT IF THE VEHICLE IS NOT DRIVEN REGULARLY, THE COMPONENTS COULD CORRODE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 38,000.
NHTSA complaint #10254141 — an unverified report by a vehicle owner.
at 41,208 milesLorain, OH
STRUCTURE:BODY
I PURCHASED MY 2003 CHEVY EXPRESS 3500 IN 2003. ON THE PASSENGER SIDE OF THE VAN THERE IS A FRONT PASSENGER DOOR AND ARE TWO PASSENGER DOORS ON THE SIDE OF THE VAN. IN FIVE YEARS TIME I HAVE HAD TROUBLE WITH THE SIDE PASSENGER DOOR HINGE SEIZING UP AND NOW I CAN'T OPEN THE LEFT SIDE DOOR AND IT IS IMPROPERLY SEATED IN THE DOOR OPENING, I NOW DO NOT HAVE A TIGHT SEAL AND THE RIGHT SIDE DOOR CANNOT CLOSE PROPERLY. THIS POSES A SAFETY HAZARD BECAUSE IN AN EMERGENCY THE LEFT SIDE DOOR CANNOT BE OPENED.
NHTSA complaint #10228721 — an unverified report by a vehicle owner.
at 101,000 milesLisle, NYFire
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
2003 CHEVY EXPRESS. TURNED ON THE REAR DEFROSTER. THE REAR PASSENGER SIDE WINDOW CAUGHT FIRE AND BEGAN BURNING. PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND ANOTHER CAR PULLED OVER WITH ME. THE WINDOW CONTINUED TO BURN, AND THEN EXPLODED IN MY FACE. THE FIRE WENT OUT AND THE WINDOW HAD SHATTERED INTO FRAGMENTS.
NHTSA complaint #10214186 — an unverified report by a vehicle owner.
at 101,000 milesLisle, NYFire
VISIBILITY
2003 CHEVY EXPRESS. TURNED ON THE REAR DEFROSTER. THE REAR PASSENGER SIDE WINDOW CAUGHT FIRE AND BEGAN BURNING. PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND ANOTHER CAR PULLED OVER WITH ME. THE WINDOW CONTINUED TO BURN, AND THEN EXPLODED IN MY FACE. THE FIRE WENT OUT AND THE WINDOW HAD SHATTERED INTO FRAGMENTS.
NHTSA complaint #10214186 — an unverified report by a vehicle owner.
at 28,000 milesMonsey, NYFire
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
FIRE TO VEHICLE .
NHTSA complaint #10167507 — an unverified report by a vehicle owner.