FaultScore

FaultScore report

2003 Chevrolet Express 3500 problems

Owners have filed 14 complaints about the 2003 Chevrolet Express 3500 with NHTSA between 2006 and 2018. The largest single group is the electrical system. Across this model's run it ranks 5 of 8 worst.

C

FaultScore 55/100

Higher is worse. Measured against the other years of the Chevrolet Express 3500.

How this is worked out

The numbers

14

Complaints

1

Crashes reported

4

Fires reported

1

Injuries reported

72,515 mi

Median mileage at failure

Half of reported failures happened before this

7%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 45 vs 50 Severity 100 vs 50 Early failure 12 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 45
Against the median year of the Chevrolet Express 3500. 50 means typical for this model; 100 means roughly double.
Severity — 100
42.9% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 12
7% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2003 compares with every other Chevrolet Express 3500

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2003 Chevrolet Express 3500

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

Fuel & Propulsion 3 21.4%

Median failure at 51,459 miles

Electrical System 3 21.4%

0 crashes, 2 fires · median 150,000 mi

Seat Belts 2 14.3%

Median failure at 72,515 miles

Windows, Mirrors & Wipers 2 14.3%

0 crashes, 2 fires · median 101,000 mi

Body & Structure 1 7.1%

Median failure at 41,208 miles

Brakes 1 7.1%

Median failure at 38,000 miles

Airbags 1 7.1%

1 crashes, 0 fires · median 108,000 mi

Engine & Cooling 1 7.1%

Median failure at 58,500 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

25,000 – 49,999 miles 3 21.4%
50,000 – 74,999 miles 4 28.6%
75,000 – 99,999 miles 1 7.1%
100,000 – 149,999 miles 3 21.4%
150,000+ miles 3 21.4%

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

Sep 2006 peak 3 Feb 2018

NHTSA investigations into the 2003 Chevrolet Express 3500

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

PE11040 Opened 14 Dec 2011 Closed 16 Aug 2012 FUEL SYSTEM, GASOLINE:DELIVERY

Fuel Filler Pipe Corrosion/Leakage

On August 7, 2012 General Motors (GM) notified the Office of Defects Investigation (ODI) that it will conduct a safety related recall for model year (MY) 2003-2004 Chevrolet Express and GMC Savana vehicles.The recall affects vehicles equipped with a left side cargo door and that were originally sold or currently registered in the corrosion or salt-belt states of Connecticut, Delaware, District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia and Wisc...

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 150,000 miles Metairie, LA Fire

ELECTRICAL SYSTEM

WIRE HARNESS FIRE. WATER GOT INTO THE END OF ONE OF THE CONNECTORS FROM THE WIRE HARNESS GOING INTO THE TRASMISSION. THE RESULT OF THE WATER GETTING INTO THE TRANSMISSION CAUSED AN ELECTRICAL FIRE AND CAUSED A SHORT IN THE TRANSMISSION AND ENGINE WIRE HARNESS, THE FINAL RESULT WAS THE WIRE HARNESS WAS COMPLETELY BURNED UP. THERE WAS EVIDENCE OF GLUEING THE CONNECTORS YEARS AGO.I IF THE CONNECTORS ARE NOT SEALED, IT IS POSSIBLE FOR WATER TO ENTER AND SHORT OUT CONNECTORS AND OTHER ELECTRICAL COMPONENTS.

NHTSA complaint #10413176 — an unverified report by a vehicle owner.

at 108,000 miles Mechanicsville, VA Crash 2 injured

AIR BAGS:FRONTAL

I WAS IN AN ACCIDENT TRAVELING 65 MPH AND HIT ANOTHER VEHICLE BROADSIDE AND THE AIR BAG NEVER DEOLOYED. THE VEHICLE WAS TOTALED. ITS A 2003 3500 CHEVY VAN.

NHTSA complaint #10381462 — an unverified report by a vehicle owner.

at 101,000 miles Lisle, NY Fire

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

2003 CHEVY EXPRESS. TURNED ON THE REAR DEFROSTER. THE REAR PASSENGER SIDE WINDOW CAUGHT FIRE AND BEGAN BURNING. PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND ANOTHER CAR PULLED OVER WITH ME. THE WINDOW CONTINUED TO BURN, AND THEN EXPLODED IN MY FACE. THE FIRE WENT OUT AND THE WINDOW HAD SHATTERED INTO FRAGMENTS.

NHTSA complaint #10214186 — an unverified report by a vehicle owner.

at 101,000 miles Lisle, NY Fire

VISIBILITY

2003 CHEVY EXPRESS. TURNED ON THE REAR DEFROSTER. THE REAR PASSENGER SIDE WINDOW CAUGHT FIRE AND BEGAN BURNING. PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND ANOTHER CAR PULLED OVER WITH ME. THE WINDOW CONTINUED TO BURN, AND THEN EXPLODED IN MY FACE. THE FIRE WENT OUT AND THE WINDOW HAD SHATTERED INTO FRAGMENTS.

NHTSA complaint #10214186 — an unverified report by a vehicle owner.

at 28,000 miles Monsey, NY Fire

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD

FIRE TO VEHICLE .

NHTSA complaint #10167507 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

at 80,000 miles Hartville, MO

SEAT BELTS

TL* THE CONTACT OWNS A 2003 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT THE SEAT BELT BUCKLES PREMATURELY DETERIORATED TO THE POINT THAT THE BUCKLES FAILED TO LOCK THE SEAT BELTS TO SECURE A PASSENGER. THE MANUFACTURER INDICATED THAT A SEAT BELT RECALL REPAIR WAS PERFORMED IN 2016, BUT THE CONTACT EXPLAINED THAT THE REMEDY MAY NOT HAVE PROVIDED A SOLUTION. THE DEALER (MARSHFIELD CHEVROLET, 14963 MO-38, MARSHFIELD, MO 65706, (866) 218-7896) WAS CONTACTED. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED DUE TO THE MANUFACTURER STATING THAT THE RECALL HAD ALREADY BEEN PROVIDED. THE MANUFACTURER ISSUED FOUR TSBS AND THREE RECALLS FOR THE SEAT BELTS. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. *TT

NHTSA complaint #11072389 — an unverified report by a vehicle owner.

at 165,000 miles Sarasota, FL

ELECTRICAL SYSTEM

WHILE DRIVING VEHICLE, ALL ELECTRICAL STOPPED, DISCOVERED THAT THE IGNITION HAD TURNED OFF BY ITSELF AND CAUSED A LOSS OF ALL POWER CREATING DANGEROUS STEERING AND STOPPING SITUATION.. I WAS ABLE TO PULL TO THE SIDE OF ROAD AND STOPPED VEHICLE. TOOK THE TRUCK TO CHEVROLET DEALER IN SARASOTA RT. 41 AND BEE RIDGE AND WAS TOLD IT WAS NOT PART OF RECALL. THIS DOES NOT MAKE SENSE, IT HAS THE SAME SYMPTOMS AS THE OTHER DEFECTIVE VEHICLES MAYBE THEY DON'T WANT TO INCREASED THEIR PROBLEMS WITH ANOTHER YEAR AND MODEL. PLEASE HELP, I AM UNABLE TO DRIVE MY TRUCK FOR WORK AND AM LOSING MONEY AND CUSTOMERS, AS I AM A GENERAL ONE MAN CONTRACTOR. PLEASE ADVISE.

NHTSA complaint #10619440 — an unverified report by a vehicle owner.

at 58,500 miles Wolcott, CT

ENGINE

TL* THE CONTACT OWNS A 2003 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE THE TRANSMISSION FAILED TO SHIFT INTO GEAR. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THAT THE CAUSE OF FAILURE WAS UNKNOWN. HOWEVER, THE TECHNICIAN STATED THAT THE MAF CENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO STATED THAT THE VEHICLE NEEDED THE CATALYTIC CONVERTERS REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,500.

NHTSA complaint #10482191 — an unverified report by a vehicle owner.

at 151,000 miles Grand Blanc, MI

FUEL/PROPULSION SYSTEM

WHEN THE VEHICLE FUEL TANK IS FILLED, GAS FUMES ARE DETECTED AND SOME FUEL CAN BE SEEN ON THE BOTTOM OF THE TANK (A FEW DROPS OF FUEL). AS THE TANK CONTENTS LOWER THE SMELL AND LEAK GOES AWAY. AN ACCESS HOLE ON THE SIDE OF THE VAN REVEALS THAT THE TANK HAS A SMALL LEAK WHERE THE PLASTIC FILL NECK WAS BONDED TO THE TANK. THE STEEL FILL NECK AND RUBBER CONNECTION LOOK FINE. THIS IS A CONVERSION VAN W/O A LEFT HAND DOOR. THIS VEHICLE WAS BOUGHT FROM A SOUTHERN CLIMATE AREA AND IS ONLY RECENTLY BEEN BROUGHT TO A NORTHERN CLIMATE SO CORROSION IS NOT SUSPECTED. SINCE I SEE NO RECALL OR MANY COMPLAINTS, I AM LOOKING TO REPAIR OR REPLACE THE TANK. CURRENTLY LOOKING FOR A SEAL MATERIAL THAT COULD BE APPLIED TO THE LEAK AND THAT WORKS ON POLYURETHANE AND RESISTS FUEL. HAVE NOT FOUND ONE. THE VEHICLE IS WELL OUT OF WARRANTY BUT THIS DOES SEEM TO PRESENT A SAFETY ISSUE. SHORT TERM SOLUTION IS TO NOT FILL THE TANK.

NHTSA complaint #10482034 — an unverified report by a vehicle owner.

at 65,030 miles Brooklyn, NY

SEAT BELTS

TL* THE CONTACT OWNS A 2003 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT THE FRONT DRIVER AND REAR SEAT BELTS WOULD NOT LATCH AND ONE OF THE REAR SEAT BELTS WAS COMPLETELY INOPERABLE. THE DEALER AND MANUFACTURER WERE CONTACTED AND ADVISED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 05V558000 (SEAT BELTS). THE RECURRING FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,030 AND THE CURRENT MILEAGE WAS 65,040. UPDATED 01/20/12*LJ UPDATED 01/20/12

NHTSA complaint #10439884 — an unverified report by a vehicle owner.

at 51,459 miles Arlington, VA

FUEL SYSTEM, GASOLINE

GAS LEAKING FROM FUEL FILLER PIPE ONTO INSIDE OF WHEEL WELL AND GROUND. EXAMINATION REVEALS DESIGN OF PIPE ASSEMBLY (METAL PIPE INSIDE CORRUGATED PLASTIC TUBE), TRAPS CONDENSATION AND WATER AROUND METAL PIPE GUARANTEEING RUST AND LEAKS. MAY BE WORSE IN HIGH HUMIDITY REGIONS BUT SAME ASSEMBLY IS OPEN TO WATER SPLASHED UP FROM ROAD. THIS MAY ONLY OCCUR ON CARGO VANS WITH LEFT HAND DOOR OPTION. UPDATED 08/11/11 *BF

NHTSA complaint #10413568 — an unverified report by a vehicle owner.

at 51,459 miles Arlington, VA

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP

GAS LEAKING FROM FUEL FILLER PIPE ONTO INSIDE OF WHEEL WELL AND GROUND. EXAMINATION REVEALS DESIGN OF PIPE ASSEMBLY (METAL PIPE INSIDE CORRUGATED PLASTIC TUBE), TRAPS CONDENSATION AND WATER AROUND METAL PIPE GUARANTEEING RUST AND LEAKS. MAY BE WORSE IN HIGH HUMIDITY REGIONS BUT SAME ASSEMBLY IS OPEN TO WATER SPLASHED UP FROM ROAD. THIS MAY ONLY OCCUR ON CARGO VANS WITH LEFT HAND DOOR OPTION. UPDATED 08/11/11 *BF

NHTSA complaint #10413568 — an unverified report by a vehicle owner.

at 150,000 miles Metairie, LA Fire

ELECTRICAL SYSTEM

WIRE HARNESS FIRE. WATER GOT INTO THE END OF ONE OF THE CONNECTORS FROM THE WIRE HARNESS GOING INTO THE TRASMISSION. THE RESULT OF THE WATER GETTING INTO THE TRANSMISSION CAUSED AN ELECTRICAL FIRE AND CAUSED A SHORT IN THE TRANSMISSION AND ENGINE WIRE HARNESS, THE FINAL RESULT WAS THE WIRE HARNESS WAS COMPLETELY BURNED UP. THERE WAS EVIDENCE OF GLUEING THE CONNECTORS YEARS AGO.I IF THE CONNECTORS ARE NOT SEALED, IT IS POSSIBLE FOR WATER TO ENTER AND SHORT OUT CONNECTORS AND OTHER ELECTRICAL COMPONENTS.

NHTSA complaint #10413176 — an unverified report by a vehicle owner.

at 108,000 miles Mechanicsville, VA Crash 2 injured

AIR BAGS:FRONTAL

I WAS IN AN ACCIDENT TRAVELING 65 MPH AND HIT ANOTHER VEHICLE BROADSIDE AND THE AIR BAG NEVER DEOLOYED. THE VEHICLE WAS TOTALED. ITS A 2003 3500 CHEVY VAN.

NHTSA complaint #10381462 — an unverified report by a vehicle owner.

at 38,000 miles Douglas, MA

SERVICE BRAKES, HYDRAULIC

TL*THE CONTACT OWNS A 2003 CHEVROLET EXPRESS 3500. THE CONTACT STATED THAT THE VEHICLE MADE A GRINDING NOISE. HE INSPECTED THE VEHICLE AND DISCOVERED THAT THE FRONT AND REAR BRAKE PADS AND ROTORS WERE CORRODED. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THEY COULD COVER 50% OF THE REPAIR COST FOR THE ROTORS; HOWEVER, THE CONTACT WOULD BE RESPONSIBLE FOR THE BRAKE PADS AND ANY ADDITIONAL COSTS. THE VEHICLE IS OUT OF WARRANTY. THE MANUFACTURER ALSO STATED THAT IF THE VEHICLE IS NOT DRIVEN REGULARLY, THE COMPONENTS COULD CORRODE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 38,000.

NHTSA complaint #10254141 — an unverified report by a vehicle owner.

at 41,208 miles Lorain, OH

STRUCTURE:BODY

I PURCHASED MY 2003 CHEVY EXPRESS 3500 IN 2003. ON THE PASSENGER SIDE OF THE VAN THERE IS A FRONT PASSENGER DOOR AND ARE TWO PASSENGER DOORS ON THE SIDE OF THE VAN. IN FIVE YEARS TIME I HAVE HAD TROUBLE WITH THE SIDE PASSENGER DOOR HINGE SEIZING UP AND NOW I CAN'T OPEN THE LEFT SIDE DOOR AND IT IS IMPROPERLY SEATED IN THE DOOR OPENING, I NOW DO NOT HAVE A TIGHT SEAL AND THE RIGHT SIDE DOOR CANNOT CLOSE PROPERLY. THIS POSES A SAFETY HAZARD BECAUSE IN AN EMERGENCY THE LEFT SIDE DOOR CANNOT BE OPENED.

NHTSA complaint #10228721 — an unverified report by a vehicle owner.

at 101,000 miles Lisle, NY Fire

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

2003 CHEVY EXPRESS. TURNED ON THE REAR DEFROSTER. THE REAR PASSENGER SIDE WINDOW CAUGHT FIRE AND BEGAN BURNING. PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND ANOTHER CAR PULLED OVER WITH ME. THE WINDOW CONTINUED TO BURN, AND THEN EXPLODED IN MY FACE. THE FIRE WENT OUT AND THE WINDOW HAD SHATTERED INTO FRAGMENTS.

NHTSA complaint #10214186 — an unverified report by a vehicle owner.

at 101,000 miles Lisle, NY Fire

VISIBILITY

2003 CHEVY EXPRESS. TURNED ON THE REAR DEFROSTER. THE REAR PASSENGER SIDE WINDOW CAUGHT FIRE AND BEGAN BURNING. PULLED THE VEHICLE TO THE SIDE OF THE ROAD AND ANOTHER CAR PULLED OVER WITH ME. THE WINDOW CONTINUED TO BURN, AND THEN EXPLODED IN MY FACE. THE FIRE WENT OUT AND THE WINDOW HAD SHATTERED INTO FRAGMENTS.

NHTSA complaint #10214186 — an unverified report by a vehicle owner.

at 28,000 miles Monsey, NY Fire

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD

FIRE TO VEHICLE .

NHTSA complaint #10167507 — an unverified report by a vehicle owner.