23 of the 1,128 complaints about the 2000 Chevrolet Impala are about the glass, mirrors and wipers — 2% of everything reported for this model year. Half of the failures with a mileage on record happened before 88,000 miles.
23
Complaints
0
Crashes
0
Fires
2
Injuries
Filed with NHTSA, in their own words.
VISIBILITY/WIPER
PASSENGER SIDE WINDSHIELD WIPER FUNCTIONS FAILED WHILE DRIVING CAUSING VISIBILITY HAZARD. POSSIBLE MOTOR FAILURE.
NHTSA complaint #10573652 — an unverified report by a vehicle owner.
VISIBILITY:GLASS, SIDE/REAR
2000 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO TRACTION CONTROL SYSTEM PROBLEMS. *SMD THE CONSUMER STATED THE PART FOR THE TRACTION CONTROL SYSTEM WAS NO LONGER BEING MANUFACTURED. ALSO, SHE HAD PROBLEMS WITH THE WINDOWS AND AIR CONDITION, BUT WAS NEVER ABLE TO GET THEM FIXED AS SHE IS ON A FIXED INCOME.
NHTSA complaint #10488542 — an unverified report by a vehicle owner.
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
INTERMEDIATE STEERING SHAFT HAS BEEN A PROBLEM WITH THE VEHICLE SINCE REACHING 17,669 MILES. I HAD IT REPLACED UNDER WARRANTY THE FIRST TIME AND HAVE PAID FOR IT TO BE REPLACED AFTER THE 3 YEAR WARRANTY RAN OUT. THE SHAFT CONTINUES TO MAKE CRACKING NOISES WHEN TURNING THE VEHICLE. THIS SEEMS TO BE A PART DEFECT SINCE A LOT OF PEOPLE ONLINE HAVE WRITTEN ABOUT THE SAME ISSUE. I HAVE HAD THE SHAFT REPLACED THREE TIMES AND IT LAST ABOUT A YEAR BEFORE IT STARTS TO MAKE A CRACKING NOISE. THE POWER WINDOW REGULATOR IS A DEFECT IN THIS VEHICLE BUT IT HAS NOT BEEN RECALLED. I HAVE HAD THE REGULATOR REPLACED FOR ALL FOUR WINDOWS AND NOW I AM STARTING TO HAVE TO REPLACE THE REGULATORS AGAIN FOR ALL FOUR WINDOWS. THE REGULATOR REPLACEMENT IS EXPENSIVE ($400+ FOR EACH WINDOW).
NHTSA complaint #10445719 — an unverified report by a vehicle owner.
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
TL*THE CONTACT OWNS A 2000 CHEVROLET IMPALA. THE CONTACT STATED THAT THERE WAS A PROBLEM WITH THE BLOWER MOTOR ON THE VEHICLE. THEY THOUGHT IT WAS INITIALLY CAUSED BY THE RESISTOR, BUT THE PROBLEM CONTINUED TO OCCUR; HOWEVER,THE CONTACT NOTICED THAT THERE WAS A PROBLEM WITH THE BLOWER MOTOR. THE DEALER INSPECTED THE VEHICLE AND CONFIRMED THAT THE BLOWER MOTOR CAUSED THE FAILURE TO OCCUR WHICH PREVENTED THE ENGINE FROM COOLING DOWN AND THE DEFROST TO MALFUNCTION. THE CRUISE CONTROL ALSO FAILED TO FUNCTION NORMALLY. THE VIN WAS NOT AVAILABLE AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 76000 AND THE CURRENT MILEAGE WAS 79000.
NHTSA complaint #10358755 — an unverified report by a vehicle owner.
VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING
WHILE TURNING THE WINDSHIELD WIPERS TO THE OFF POSITION THEY DON'T GO DOWN. THEY SAY IN THE UP POSITION.
NHTSA complaint #10221876 — an unverified report by a vehicle owner.
VISIBILITY:WINDSHIELD WIPER/WASHER:SWITCH/WIRING
DT*: THE CONTACT STATED WHILE TURNING OFF THE WINDSHIELD WIPERS, THEY REMAINED IN THE UP POSITION. AN INDEPENDENT REPAIR SHOP DETERMINED THE WINDSHIELD WIPER SWITCH NEEDED TO BE REPLACED.
NHTSA complaint #10156739 — an unverified report by a vehicle owner.
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
2000 CHEVROLET IMPALA, WINDOW SWITCH, IMPALA, LEFT DRIVERS DOOR. SWITCH WORKS INTERMIT, AND SOME TIMES NOT AT ALL. I WORK FOR A POLICE DEPARTMENT AND WE HAVE SEVERAL IMPALAS, AND HAVE SEEN THIS PROBLEM ON A FEW.
NHTSA complaint #10155566 — an unverified report by a vehicle owner.
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
LTR RE DEFECTIVE STEERING SYSTEM IN NUMEROUS AUTOMOBILES ESPECIALLY THE 2000 CHEVY IMPALA WHICH CAUSED HAND AND FINGER DEFORMALTIES TO THE CONSUMER. *TS *JB THE CONSUMER PURCHASED A 2000 VEHICLE AND STATED THAT HE WATCHED HIS FINGERS BECOME BENT AND TWISTED AS A RESULT OF STEERING. THE CONSUMER STATED THAT SIDE VIEW MIRROR HEIGHT OBSTRUCTS THE VIEW OF THE ON-COMING TRAFFIC. *TC
NHTSA complaint #10094364 — an unverified report by a vehicle owner.
VISIBILITY:REARVIEW MIRRORS/DEVICES:INTERIOR
I BOUGHT A CHEVY IMPALA IN THE FALL OF 2000 . ONE OF THE SPECIAL FEATURES I HAD WAS THE AUTO DIMMER IN THE REAR VIEW MIRROR . IN DEC. OF 2003 I NOTICED A 1/2 INCH HOLE APPEARING ON THE MIRROR WHICH WAS CLEAR . I GUESS A YELLOW REFLECTIVE COATING IS PUT ON THE MIRROR TO HELP THE DIMMING . I SPOKE WITH A DEALERSHIP ADVISOR FROM THE DEALERSHIP I BOUGHT THE CAR AND DIDN'T SEEM CONCERNED AND SAID IF I WANTED A NEW MIRROR OF THIS TYPE IT WOULD COST BETWEEN $200AND $300 . I SAID NO AT THAT TIME . LAST WEEK FRIDAY APRIL 30 , 2004 WHEN I GOT INTO MY CAR AFTER WORK I FOUND THE YELLOW REFLECTIVE COATING HAD JUST ABOUT MELTED AWAY LEAVING ONLY A SMALL COATING AT THE BOTTOM AND WHAT APPEARED WATER DROPLETS ON THE MIRROR ITSELF . I WENT TO A CHEVY DEALERSHIP TO HAVE THIS INCIDENT WITNESSED AND RECORDED IN MY CAR FILE . TWO SERVICE MANAGERS SAID THEY HAD NEVER SEEN ANYTHING LIKE THIS BEFORE . THE FOLLOWING MONDAY I WENT TO THE CAR DEALERSHIP WHERE I BOUGHT THE CAR TO INQUIRE ABOUT MY OPTIONS AND TO HAVE THEM ACTUALLY SEE THE PROBLEM . ON THE WAY OVER I TOUCHED THE BOTTOM OF THE MIRROR AND FOUND A GOOEY BLACK SUBSTANCE ON MY FINGERS . APPARENTLY THE BOTTOM HAD MELTED . THE SERVICE PEOPLE SAID THERE MUST HAVE BEEN AN ELECTRICAL SHORT THAT OCCURED . BUT COULDN'T EXPLAIN ANYTHING ELSE . THE WARRANTY HAD RUN OUT SO THEY SUGGESTED I CALL CHEVY CUSTOMER SERVICE FOR HELP . THEY SET UP A FILE FOR MY COMPLAINT BUT FOUND NO ONE ELSE HAD REPORTED SUCH A PROBLEM . THEY CALLED THE DEALERSHIP TO VERIFY MY STORY AND AGREED EVERYTHING I SAID WAS TRUE . BUT WOULD NOT REPLACE THE MIRROR BECAUSE THE WARRANTY HAD RUN OUT AND BECAUSE OF THE MILEAGE . ACCORDING TO THE DEALERSHIP THE MILEAGE WOULD MAKE NO DIFFERENCE . THE CHEVY REP DID SAY THAT FOR CUSTOMER LOYALTY THEY WOULD GIVE ME A $500 CERTIFICATE IF I WANTED TO BUY A NEW CAR . $200-$300 IS STILL ALOT OF MONEY FOR ME TO INVEST . I DON'T KNOW WHAT I WILL DO BECAUSE I DO WORRY BECAUSE THE DEALERSHIP ADVISOR DID SAY SOMETHING ELS COULD HAPPEN .
NHTSA complaint #10068268 — an unverified report by a vehicle owner.
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE DRIVER SIDE FRONT AND REAR WINDOW MOTORS STOPPED WORKING AND AS A RESULT THE WINDOWS WOULD NOT GO UP. THE MECHANIC REPLACED THE MOTOR. PLEASE PROVIDE ANY ADDITIONAL INFORMATION.
NHTSA complaint #10055215 — an unverified report by a vehicle owner.
VISIBILITY
THE LIGHTS ON THE DASH BOARD WERE TOO BRIGHT, WHICH BLINDED THE CONSUMER WHEN DRIVING AT NIGHT. ALSO THE ENGINE LIGHT ILLUMINATED. THE CONSUMER STATED THE STEERING SYSTEM ON THE VEHICLE REQUIRED HIGH EFFORT TO TURN THE STEERING WHEEL WHEN CORNERING, VEHICLE COURSE CORRECTIONS, AND HOLDING THE STEERING WHEEL IN ONE POSITION, WHICH CAUSED INJURIES. *DT *JB THE REAR SIDE VIEW MIRRORS, BLOCK THE CONSUMER'S VIEW OF THE ONCOMING LANE AND FELT THAT THE SENSOR SHOULD BE AT EYE LEVEL, THE A/C PORTS ON THE DASH BLOW ON THE OPERATOR'S FINGERS AND OR SHOULDERS AND CAUSED SERIOUS DISTRACTIONS, THE HORN IS HARD TO FIND (SPECIFICALLY FOR THE ELDERLY), THERE WAS A WIND NOISE IN THE BACK DOORS, A RATTLE IN THE FRONT STRUT, AND A RUMBLING NOISE HAD COME FROM THE HEATER BLOWER. SCC
NHTSA complaint #10011234 — an unverified report by a vehicle owner.
VISIBILITY:WINDSHIELD
CONSUMER STATES THE DRIVER SIDE WINDOW WILL NOT ROLL UP, THE DEALER REPLACED THE WINDOW SWITCH.
NHTSA complaint #566475 — an unverified report by a vehicle owner.
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
ENGINE WILL CUT OFF OR STALL WITHOUT WARNING WHILE TRAVELING AT ANY SPEED. DEALERSHIP HAS EXAMINED VEHICLE NUMEROUS TIMES AND HAS BEEN UNABLE TO EFFECTIVELY REMEDY THE PROBLEM. *AK ARMREST CUP HOLDER BROKE. BLOWER MOTOR WHISTLING, BELT MAKING NOISE. WHEN APPLYING BRAKES CAR SHIMMIES, FRONT ROTORS ARE OUT OF ROUND. WHEN USING A/C VEHICLE FILLS UP WITH FUEL SMELL, FAN MOTOR BEARING WORN, DEALER REPLACED. DASHLIGHTS ILLUMINATED. VEHICLE EXPERIENCES HARD START CONDITION, DEALER REPLACED WIRING HARNESS. CONSUMER HAS TO GIVE GAS INORDER TO STAY RUNNING, FUEL PUMP PRESURE LOW, DEALER REPLACED FUEL PUMP ASSEMBLY.
NHTSA complaint #897089 — an unverified report by a vehicle owner.
VISIBILITY:WINDSHIELD
WINDSHIELD WAS REPLACED BECAUSE THE VEHICLE MADE A WHIMPERING SOUND WHILE DRIVING IN THE WIND, CONSUMER REQUESTED THAT IT BE REPLACED WITH ITS PROPER INNER AND OUTER SEALS.
NHTSA complaint #562346 — an unverified report by a vehicle owner.
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
HEATER IS ON AND EVERYTHING HEATS UP TO POINT WHERE IT IS UNBEARABLE TO TOUCH. CAN BURN YOUR FINGER IF TOUCHING IT.
NHTSA complaint #893151 — an unverified report by a vehicle owner.
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
EXTERIOR MIRRORS ARE TOO LARGE FOR DRIVER'S VIEW.
NHTSA complaint #890426 — an unverified report by a vehicle owner.
VISIBILITY:WINDSHIELD
WINDSHIELD HAD A VERTICAL CRACK IN IT WHICH HAS BEEN CLASSIFIED AS A 'STRESS FRACTURE' BY DEALERSHIP. DEALERSHIP HAS REPLACED WINDSHIELD. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.
NHTSA complaint #889862 — an unverified report by a vehicle owner.
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
WINDSHIELD DEFROSTER IS OF POOR DESIGN, VENTS ARE TOO SMALL TO DEFROST WINDSHIELD. CONSUMER HAS TO STOP, GET OUT, AND CLEAR WINDSHIELD. BEEN TO DEALER TWICE, CANNOT REMEDY PROBLEM.
NHTSA complaint #878339 — an unverified report by a vehicle owner.
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
PAINT FLAKING OFF FRONT BUMPER AND GRILL/GAS SLOSHES IN GAS TANK/ DRIVERS SIDE WINDOW WON'T ROLL UP/FRONT AND REAR END ALIGNED/BOUGHT NEW TIRES AT 28,000 MILES/REPLACED 4 INJECTORS
NHTSA complaint #737044 — an unverified report by a vehicle owner.
VISIBILITY:WINDSHIELD
ALL THE WINDOWS IN THE VEHICLE HAVE A HAZEY FILM ON THEM THAT WON'T COME OFF, CAUSING POOR VISIBILITY FOR THE DRIVER. DEALER SAYS IT'S NOT A PROBLEM.
NHTSA complaint #858122 — an unverified report by a vehicle owner.
VISIBILITY:WINDSHIELD
THE RUBBER SEAL ON THE WINDOWS WHICH SOMETIMES ACTS AS A SQUEEGEE WHEN LOWERING AND RAISING THE WINDOW HAS BEEN REMOVED WITH A NEW DESIGN WHICH ALLOWS ROAD SALT AND SAND TO ENTER INTO THE GAP IN THE WINDOW. NLM
NHTSA complaint #550929 — an unverified report by a vehicle owner.
VISIBILITY:WINDSHIELD WIPER/WASHER
THE FRONT DRIVER'S SIDE WINDSHIELD WIPER DOES NOT CLEAN THE WINDSHIELD COMPLETELY RESULTING IN POOR VISIBILITY. NLM
NHTSA complaint #550929 — an unverified report by a vehicle owner.
VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING REAR SIDE WINDOW GETS FOGGY WITHOUT A REASON, AND CONSUMER IS CONCERNED ABOUT THIS SITUATION.
NHTSA complaint #856967 — an unverified report by a vehicle owner.