Owners have filed 82 complaints
about the 2002 Chevrolet Tracker with NHTSA between 2001 and 2024.
The largest single group is the suspension.
Across this model's run it ranks 4 of 8 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 57
Against the median year of the Chevrolet Tracker. 50 means typical for this
model; 100 means roughly double.
Severity — 100
32.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 30
17% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2002 compares with every other Chevrolet Tracker
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Underbody Shields
622.2%
Power Window Devices AND Controls
518.5%
Front
518.5%
Frame AND Members
414.8%
Body
27.4%
Engine
27.4%
Frontal
27.4%
Blind Spot Detection
13.7%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
11.9%
1,000 – 9,999 miles
35.8%
10,000 – 24,999 miles
35.8%
25,000 – 49,999 miles
59.6%
50,000 – 74,999 miles
713.5%
75,000 – 99,999 miles
1325.0%
100,000 – 149,999 miles
1834.6%
150,000+ miles
23.8%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Dec 2001peak 4Sep 2024
NHTSA investigations into the 2002 Chevrolet Tracker
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA06018Opened 30 Oct 2006Closed 3 Dec 2007SUSPENSION:FRONT
FRONT SUSPENSION CROSSMEMBER CORROSION
IN OCTOBER 2007, GM INITIATED A SPECIAL COVERAGE PROGRAM FOR ALL MY 1999 THROUGH 2004 CHEVROLET TRACKER VEHICLES SOLD OR CURRENTLY REGISTERED IN SALT-BELT STATES.THE PROGRAM EXTENDS THE WARRANTY COVERAGE FOR FRONT SUSPENSION CROSSMEMBER CORROSION TO 10 YEARS OR 150,000 MILES, WHICHEVER OCCURS FIRST.GM IS ADMINISTERING THE PROGRAM IN PHASES DUE TO PART AVAILABILITY.THE FIRST PHASE STARTED IN OCTOBER 2007 AND COVERS THE MY 1999 AND 2000 VEHICLES.OWNERS OF MY 2001 THROUGH 2004 VEHICLES WILL RECEIVE LETTERS AT A FUTURE DATE, BUT ARE ELIGIBLE TO RECEIVE FREE REPAIRS FROM THE PROGRAM IF THE CROSSMEM...
Recalls on the 2002 Chevrolet Tracker
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 200441912,346 units in Canada
Other
Certain vehicles equipped with 2.0L engines may experience a condition where the accelerator may not return to idle. These vehicle, when operated in extremely low ambient temperature (-30 degrees Celsius) and at a fixed (constant) throttle position, may experience ice forming in the throttle valve that can prevent the throttle valve from closing when the driver's foot is removed from the accelerator pedal. Unwanted acceleration could result in a vehicle crash without prior warning. Correction: Dealers will add additional hardware between the intake manifold and the PCV valve to prevent the ice build-up condition.
Reports where the owner recorded a crash, a fire, an injury or a death.
Nickelsville, VA, VACrashFire2 injured
AIR BAGS
The safety airbags exploded and burning my face and the passenger side passenger it was very hard and his arm and the of explosion of the airbags she was spraying and burning the face and was
NHTSA complaint #11616661 — an unverified report by a vehicle owner.
Nickelsville, VA, VACrashFire2 injured
SERVICE BRAKES
The safety airbags exploded and burning my face and the passenger side passenger it was very hard and his arm and the of explosion of the airbags she was spraying and burning the face and was
NHTSA complaint #11616661 — an unverified report by a vehicle owner.
Nickelsville, VA, VACrashFire2 injured
LANE DEPARTURE: BLIND SPOT DETECTION
The safety airbags exploded and burning my face and the passenger side passenger it was very hard and his arm and the of explosion of the airbags she was spraying and burning the face and was
NHTSA complaint #11616661 — an unverified report by a vehicle owner.
at 150,000 milesLynchburg, VACrash2 injured
AIR BAGS
AFTER A COLLISION WHERE MY TRACKER HIT ANOTHER VEHICLE AT AROUND 55 MPH ON A HIGHWAY, MY VEHICLE HIT DEAD ON TO THE SIDE OF ANOTHER (T-BONE) AND MY SENSOR SHOULD HAVE TRIGGERED MY AIRBAGS AND DID NOT.
NHTSA complaint #10970730 — an unverified report by a vehicle owner.
at 102,000 milesRockland, MECrash
SUSPENSION
MY CHEVY TRACKER HAS A BROKEN CROSSMEMBER/SUBFRAME/K-FRAME. FRONT SUSPENSION ARMS ARE MOUNTED TO THIS PIECE, IT IS THE MOST IMPORTANT MOUNTING POINT. IT COMPLETELY BROKE WHILE DRIVING, LUCKILY AT A VERY SLOW SPEED, NO MAJ. INJURY. GM KNOWS THE BAD PART WAS IN EVERY TRACKER/VITARA -THEY SAY IT WASN'T TREATED PROPERLY, HAD NO DRAIN HOLES. THERE IS A BULLETIN TO REPLACE THIS PART (#06186),10 YEARS OR 150K MILES -WHICH SPECIFIES THE REPAIR IS COVERED IF "DISPLAYS THE CONDITION OF" HAVING THE DEFECT WITHIN THAT PERIOD. FULLER GM DEALER AGREES "CLEARLY HAD THE PROBLEM WITHIN THE PERIOD BASED UPON CONDITION NOW". I'VE SUFFERED THE RUN-AROUND BETWEEN SR REP ON THE PHONE, AND THE LOCAL GM DEALER. ALL SAY "WOULD REPAIR IT IF THE OTHER WOULD". GM BY PHONE SAYS IT'S UP TO THE LOCAL, LOCAL SAYS GM HAS TO AUTHORIZE REPAIR. THEY ALL UNIV. AGREED WITH FACTS: HAD THE PROBLEM WITHIN THE BULLETIN'S DEFINITION, YET INSIST THERE'S NO WAY FOR THEM TO HELP, "THE PERIOD IS UP" -WHICH IS A CONTRADICTION! THIS IS AN EXTREMELY DANGEROUS FAILURE, FAR WORSE THAN THE IGNITION SWITCH RECALL. IN THOSE CASES, THE CAR CAN STILL FUNCTION WITH AN AWARE DRIVER. THE TRACKER FAILURE IS CATASTROPHIC. GM SAYS BULLETIN NOTICE MAILED OUT TOLD OWNERS TO CHECK FOR THE "SIGNS" EVERY YEAR, BUT ONLY SENT OUT ONE NOTICE -NOT TO THE NEXT OWNERS (MOST MANUFS SEND NOTICES FOR NEW OWNERS)! OWNER OF MY CAR WHO MAYBE SAW THE NOTICE DIED, SO WE HAD NO WARNING TO CHECK FOR "SIGNS". EVERY GM REP SAYS THAT'S THEIR "REGRETTABLE POLICY". GM AND LOCAL FULLER GM HAVE WASTED MANY HOURS/WEEKS OF TIME, DIRECTING RESPONSE. TO ALL OTHERS, SAYING WILL HELP AND CALL BACK, NOT ONE HAS. GM SAYS "THERE'S NO RECALL BECAUSE IT WASN'T A POPULAR VEHICLE"*! I OFFERED TO PAY FOR PART, OR WORK, MEET HALFWAY, THEY DID NOT EVEN CONSIDER. I WANT MINE REPAIRED +GM TO ADMIT RESPONSIBILITY. PLEASE HELP, THANKS! *ALL QUOTES ACTUALLY SAID BY GM.
NHTSA complaint #10648505 — an unverified report by a vehicle owner.
at 102,000 milesRockland, MECrash
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
MY CHEVY TRACKER HAS A BROKEN CROSSMEMBER/SUBFRAME/K-FRAME. FRONT SUSPENSION ARMS ARE MOUNTED TO THIS PIECE, IT IS THE MOST IMPORTANT MOUNTING POINT. IT COMPLETELY BROKE WHILE DRIVING, LUCKILY AT A VERY SLOW SPEED, NO MAJ. INJURY. GM KNOWS THE BAD PART WAS IN EVERY TRACKER/VITARA -THEY SAY IT WASN'T TREATED PROPERLY, HAD NO DRAIN HOLES. THERE IS A BULLETIN TO REPLACE THIS PART (#06186),10 YEARS OR 150K MILES -WHICH SPECIFIES THE REPAIR IS COVERED IF "DISPLAYS THE CONDITION OF" HAVING THE DEFECT WITHIN THAT PERIOD. FULLER GM DEALER AGREES "CLEARLY HAD THE PROBLEM WITHIN THE PERIOD BASED UPON CONDITION NOW". I'VE SUFFERED THE RUN-AROUND BETWEEN SR REP ON THE PHONE, AND THE LOCAL GM DEALER. ALL SAY "WOULD REPAIR IT IF THE OTHER WOULD". GM BY PHONE SAYS IT'S UP TO THE LOCAL, LOCAL SAYS GM HAS TO AUTHORIZE REPAIR. THEY ALL UNIV. AGREED WITH FACTS: HAD THE PROBLEM WITHIN THE BULLETIN'S DEFINITION, YET INSIST THERE'S NO WAY FOR THEM TO HELP, "THE PERIOD IS UP" -WHICH IS A CONTRADICTION! THIS IS AN EXTREMELY DANGEROUS FAILURE, FAR WORSE THAN THE IGNITION SWITCH RECALL. IN THOSE CASES, THE CAR CAN STILL FUNCTION WITH AN AWARE DRIVER. THE TRACKER FAILURE IS CATASTROPHIC. GM SAYS BULLETIN NOTICE MAILED OUT TOLD OWNERS TO CHECK FOR THE "SIGNS" EVERY YEAR, BUT ONLY SENT OUT ONE NOTICE -NOT TO THE NEXT OWNERS (MOST MANUFS SEND NOTICES FOR NEW OWNERS)! OWNER OF MY CAR WHO MAYBE SAW THE NOTICE DIED, SO WE HAD NO WARNING TO CHECK FOR "SIGNS". EVERY GM REP SAYS THAT'S THEIR "REGRETTABLE POLICY". GM AND LOCAL FULLER GM HAVE WASTED MANY HOURS/WEEKS OF TIME, DIRECTING RESPONSE. TO ALL OTHERS, SAYING WILL HELP AND CALL BACK, NOT ONE HAS. GM SAYS "THERE'S NO RECALL BECAUSE IT WASN'T A POPULAR VEHICLE"*! I OFFERED TO PAY FOR PART, OR WORK, MEET HALFWAY, THEY DID NOT EVEN CONSIDER. I WANT MINE REPAIRED +GM TO ADMIT RESPONSIBILITY. PLEASE HELP, THANKS! *ALL QUOTES ACTUALLY SAID BY GM.
NHTSA complaint #10648505 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Nickelsville, VA, VACrashFire2 injured
AIR BAGS
The safety airbags exploded and burning my face and the passenger side passenger it was very hard and his arm and the of explosion of the airbags she was spraying and burning the face and was
NHTSA complaint #11616661 — an unverified report by a vehicle owner.
Nickelsville, VA, VACrashFire2 injured
SERVICE BRAKES
The safety airbags exploded and burning my face and the passenger side passenger it was very hard and his arm and the of explosion of the airbags she was spraying and burning the face and was
NHTSA complaint #11616661 — an unverified report by a vehicle owner.
Nickelsville, VA, VACrashFire2 injured
LANE DEPARTURE: BLIND SPOT DETECTION
The safety airbags exploded and burning my face and the passenger side passenger it was very hard and his arm and the of explosion of the airbags she was spraying and burning the face and was
NHTSA complaint #11616661 — an unverified report by a vehicle owner.
at 145,000 milesSAN Antonio, TX
TIRES
TL* THE CONTACT OWNS A 2002 CHEVROLET TRACKER EQUIPPED WITH FIRESTONE TIRES, TIRE LINE: AFFINITY TOURING, TIRE SIZE: 205/65/R15, DOT NUMBER: 2R9LDBF. THE CONTACT STATED WHILE DRIVING 75 MPH, SHE HEARD AN ABNORMAL NOISE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT PARKED ON THE SIDE OF THE ROAD AND INSPECTED THE TIRE BUT SAW NO DAMAGE. THE CONTACT CONTINUED DRIVING THE VEHICLE. THE VEHICLE WAS TAKEN TO A TIRE SHOP AND THE CONTACT WAS INFORMED THAT THE REAR TIRES WERE DAMAGED ON THE INSIDE SIDEWALL AND WAS NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE REAR TIRES WERE REPLACED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.
NHTSA complaint #11366519 — an unverified report by a vehicle owner.
at 137,570 milesLancaster, PA
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TL* THE CONTACT OWNS A 2002 CHEVROLET TRACKER. THE CONTACT STATED THAT THE VEHICLE DID NOT STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FRONT END SWERVED AND THE CONTACT HAD TO APPLY EXTREME FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED EXTENSIVE RUST ON THE FRAME AND THAT THE CROSS MEMBER WAS FRACTURED. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE FAILURES. THE MANUFACTURER WAS NOTIFIED. THE DEALER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 134,000.
NHTSA complaint #11189764 — an unverified report by a vehicle owner.
at 137,570 milesLancaster, PA
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CHEVROLET TRACKER. THE CONTACT STATED THAT THE VEHICLE DID NOT STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE FRONT END SWERVED AND THE CONTACT HAD TO APPLY EXTREME FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED EXTENSIVE RUST ON THE FRAME AND THAT THE CROSS MEMBER WAS FRACTURED. THE VEHICLE WAS UNABLE TO BE DRIVEN DUE TO THE FAILURES. THE MANUFACTURER WAS NOTIFIED. THE DEALER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 134,000.
NHTSA complaint #11189764 — an unverified report by a vehicle owner.
at 86,000 milesNorth Highlands, CA
SERVICE BRAKES
REAR BRAKES KEEP FAILING, THEY FAILED YESTERDAY FOR THE THIRD TIME IN ABOUT 8,000 MILES. THEY ALSO DISCONTINUED A PART FOR THE REAR BRAKES. CANNOT FIND THE PART ANYWHERE. WAS DRIVING AND HEARD A NOISE COMING FROM THE LEFT REAR, PULLED OVER AND IT WAS THE BRAKES. HAVE TO PUMP THE BRAKES TO STOP.
NHTSA complaint #11161236 — an unverified report by a vehicle owner.
at 150,000 milesLynchburg, VACrash2 injured
AIR BAGS
AFTER A COLLISION WHERE MY TRACKER HIT ANOTHER VEHICLE AT AROUND 55 MPH ON A HIGHWAY, MY VEHICLE HIT DEAD ON TO THE SIDE OF ANOTHER (T-BONE) AND MY SENSOR SHOULD HAVE TRIGGERED MY AIRBAGS AND DID NOT.
NHTSA complaint #10970730 — an unverified report by a vehicle owner.
Toledo, OH
STEERING
MY MOTHER AND I WAS DRIVING ON THE EXPRESSWAY AND IT SEEMED AS IF THE CAR JUST LUNGED FORWARD SHARPLY AND MADE US SWERVE A LITTLE. I PULLED OVER AND SEEN THAT THE CAR WAS SITTING "OFF" A LITTLE. WE TOWED IT HOME AND MY STEP DAD LOOKED AT IT AND SAID THE CAR HAD RUSTED THROUGH THE SUBFRAME. THE SUBSPENSION SUBFRAME CROSSMEMBER PART COULD OF KILLED US. SHE BOUGHT THIS CAR AT 29 MILES FROM DAVE WHITE CHEVEROLT IN 2001. NOTHING WAS SENT TO US FROM THE MANUFACTURE OR THE DEALERSHIP ABOUT THIS PART BEING A DANGEROUS PART. IT WAS TO BE REPLACED I HEARD IF THE CAR REACHED 150,000 MILES OR 10 PLUS YEARS. SHE HAD THIS CAR FOR BOTH AND WAS NOT NOTIFIED. THE DEALERSHIP WILL NOT REPLACE THE PART. WE HAD IT TOWED THIS WEEKEND AND THE DEALERSHIP WILL NOT REPLACE THE PART FOR FREE.
NHTSA complaint #10959512 — an unverified report by a vehicle owner.
Toledo, OH
SUSPENSION
MY MOTHER AND I WAS DRIVING ON THE EXPRESSWAY AND IT SEEMED AS IF THE CAR JUST LUNGED FORWARD SHARPLY AND MADE US SWERVE A LITTLE. I PULLED OVER AND SEEN THAT THE CAR WAS SITTING "OFF" A LITTLE. WE TOWED IT HOME AND MY STEP DAD LOOKED AT IT AND SAID THE CAR HAD RUSTED THROUGH THE SUBFRAME. THE SUBSPENSION SUBFRAME CROSSMEMBER PART COULD OF KILLED US. SHE BOUGHT THIS CAR AT 29 MILES FROM DAVE WHITE CHEVEROLT IN 2001. NOTHING WAS SENT TO US FROM THE MANUFACTURE OR THE DEALERSHIP ABOUT THIS PART BEING A DANGEROUS PART. IT WAS TO BE REPLACED I HEARD IF THE CAR REACHED 150,000 MILES OR 10 PLUS YEARS. SHE HAD THIS CAR FOR BOTH AND WAS NOT NOTIFIED. THE DEALERSHIP WILL NOT REPLACE THE PART. WE HAD IT TOWED THIS WEEKEND AND THE DEALERSHIP WILL NOT REPLACE THE PART FOR FREE.
NHTSA complaint #10959512 — an unverified report by a vehicle owner.
Toledo, OH
STRUCTURE:BODY
MY MOTHER AND I WAS DRIVING ON THE EXPRESSWAY AND IT SEEMED AS IF THE CAR JUST LUNGED FORWARD SHARPLY AND MADE US SWERVE A LITTLE. I PULLED OVER AND SEEN THAT THE CAR WAS SITTING "OFF" A LITTLE. WE TOWED IT HOME AND MY STEP DAD LOOKED AT IT AND SAID THE CAR HAD RUSTED THROUGH THE SUBFRAME. THE SUBSPENSION SUBFRAME CROSSMEMBER PART COULD OF KILLED US. SHE BOUGHT THIS CAR AT 29 MILES FROM DAVE WHITE CHEVEROLT IN 2001. NOTHING WAS SENT TO US FROM THE MANUFACTURE OR THE DEALERSHIP ABOUT THIS PART BEING A DANGEROUS PART. IT WAS TO BE REPLACED I HEARD IF THE CAR REACHED 150,000 MILES OR 10 PLUS YEARS. SHE HAD THIS CAR FOR BOTH AND WAS NOT NOTIFIED. THE DEALERSHIP WILL NOT REPLACE THE PART. WE HAD IT TOWED THIS WEEKEND AND THE DEALERSHIP WILL NOT REPLACE THE PART FOR FREE.
NHTSA complaint #10959512 — an unverified report by a vehicle owner.
at 30,000 milesAlexandria, VA
UNKNOWN OR OTHER
I'VE HAD TO REPLACE THE O2 SENSORS EVERY 2 YEARS AS THEY ARE DEFECTIVE. I HAVE OWNED THE VEHICLE SINCE 2004 (12 YEARS) SO I'VE REPLACE THE O2 SENSORS ( ALL 3) 6 TIMES. HAS THIS HAPPENED OR BEEN REPORTED BY ANY OTHER OWNERS?
NHTSA complaint #10897458 — an unverified report by a vehicle owner.
at 120,000 milesCarbondale, PA
SUSPENSION
FRONT SUSPENSION CROSSMEMBER FOR CHEVY TRACKERIS NOTHING BUT RUST. IT WON'T PASS INSPECTION AND THE GARAGE SAID THERE MUST HAVE NOT BEEN A COATING PUT ON IT FOR IT TO BE RUSTED THROUGH AND FALLING APART.
NHTSA complaint #10715760 — an unverified report by a vehicle owner.
at 102,000 milesRockland, MECrash
SUSPENSION
MY CHEVY TRACKER HAS A BROKEN CROSSMEMBER/SUBFRAME/K-FRAME. FRONT SUSPENSION ARMS ARE MOUNTED TO THIS PIECE, IT IS THE MOST IMPORTANT MOUNTING POINT. IT COMPLETELY BROKE WHILE DRIVING, LUCKILY AT A VERY SLOW SPEED, NO MAJ. INJURY. GM KNOWS THE BAD PART WAS IN EVERY TRACKER/VITARA -THEY SAY IT WASN'T TREATED PROPERLY, HAD NO DRAIN HOLES. THERE IS A BULLETIN TO REPLACE THIS PART (#06186),10 YEARS OR 150K MILES -WHICH SPECIFIES THE REPAIR IS COVERED IF "DISPLAYS THE CONDITION OF" HAVING THE DEFECT WITHIN THAT PERIOD. FULLER GM DEALER AGREES "CLEARLY HAD THE PROBLEM WITHIN THE PERIOD BASED UPON CONDITION NOW". I'VE SUFFERED THE RUN-AROUND BETWEEN SR REP ON THE PHONE, AND THE LOCAL GM DEALER. ALL SAY "WOULD REPAIR IT IF THE OTHER WOULD". GM BY PHONE SAYS IT'S UP TO THE LOCAL, LOCAL SAYS GM HAS TO AUTHORIZE REPAIR. THEY ALL UNIV. AGREED WITH FACTS: HAD THE PROBLEM WITHIN THE BULLETIN'S DEFINITION, YET INSIST THERE'S NO WAY FOR THEM TO HELP, "THE PERIOD IS UP" -WHICH IS A CONTRADICTION! THIS IS AN EXTREMELY DANGEROUS FAILURE, FAR WORSE THAN THE IGNITION SWITCH RECALL. IN THOSE CASES, THE CAR CAN STILL FUNCTION WITH AN AWARE DRIVER. THE TRACKER FAILURE IS CATASTROPHIC. GM SAYS BULLETIN NOTICE MAILED OUT TOLD OWNERS TO CHECK FOR THE "SIGNS" EVERY YEAR, BUT ONLY SENT OUT ONE NOTICE -NOT TO THE NEXT OWNERS (MOST MANUFS SEND NOTICES FOR NEW OWNERS)! OWNER OF MY CAR WHO MAYBE SAW THE NOTICE DIED, SO WE HAD NO WARNING TO CHECK FOR "SIGNS". EVERY GM REP SAYS THAT'S THEIR "REGRETTABLE POLICY". GM AND LOCAL FULLER GM HAVE WASTED MANY HOURS/WEEKS OF TIME, DIRECTING RESPONSE. TO ALL OTHERS, SAYING WILL HELP AND CALL BACK, NOT ONE HAS. GM SAYS "THERE'S NO RECALL BECAUSE IT WASN'T A POPULAR VEHICLE"*! I OFFERED TO PAY FOR PART, OR WORK, MEET HALFWAY, THEY DID NOT EVEN CONSIDER. I WANT MINE REPAIRED +GM TO ADMIT RESPONSIBILITY. PLEASE HELP, THANKS! *ALL QUOTES ACTUALLY SAID BY GM.
NHTSA complaint #10648505 — an unverified report by a vehicle owner.
at 102,000 milesRockland, MECrash
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
MY CHEVY TRACKER HAS A BROKEN CROSSMEMBER/SUBFRAME/K-FRAME. FRONT SUSPENSION ARMS ARE MOUNTED TO THIS PIECE, IT IS THE MOST IMPORTANT MOUNTING POINT. IT COMPLETELY BROKE WHILE DRIVING, LUCKILY AT A VERY SLOW SPEED, NO MAJ. INJURY. GM KNOWS THE BAD PART WAS IN EVERY TRACKER/VITARA -THEY SAY IT WASN'T TREATED PROPERLY, HAD NO DRAIN HOLES. THERE IS A BULLETIN TO REPLACE THIS PART (#06186),10 YEARS OR 150K MILES -WHICH SPECIFIES THE REPAIR IS COVERED IF "DISPLAYS THE CONDITION OF" HAVING THE DEFECT WITHIN THAT PERIOD. FULLER GM DEALER AGREES "CLEARLY HAD THE PROBLEM WITHIN THE PERIOD BASED UPON CONDITION NOW". I'VE SUFFERED THE RUN-AROUND BETWEEN SR REP ON THE PHONE, AND THE LOCAL GM DEALER. ALL SAY "WOULD REPAIR IT IF THE OTHER WOULD". GM BY PHONE SAYS IT'S UP TO THE LOCAL, LOCAL SAYS GM HAS TO AUTHORIZE REPAIR. THEY ALL UNIV. AGREED WITH FACTS: HAD THE PROBLEM WITHIN THE BULLETIN'S DEFINITION, YET INSIST THERE'S NO WAY FOR THEM TO HELP, "THE PERIOD IS UP" -WHICH IS A CONTRADICTION! THIS IS AN EXTREMELY DANGEROUS FAILURE, FAR WORSE THAN THE IGNITION SWITCH RECALL. IN THOSE CASES, THE CAR CAN STILL FUNCTION WITH AN AWARE DRIVER. THE TRACKER FAILURE IS CATASTROPHIC. GM SAYS BULLETIN NOTICE MAILED OUT TOLD OWNERS TO CHECK FOR THE "SIGNS" EVERY YEAR, BUT ONLY SENT OUT ONE NOTICE -NOT TO THE NEXT OWNERS (MOST MANUFS SEND NOTICES FOR NEW OWNERS)! OWNER OF MY CAR WHO MAYBE SAW THE NOTICE DIED, SO WE HAD NO WARNING TO CHECK FOR "SIGNS". EVERY GM REP SAYS THAT'S THEIR "REGRETTABLE POLICY". GM AND LOCAL FULLER GM HAVE WASTED MANY HOURS/WEEKS OF TIME, DIRECTING RESPONSE. TO ALL OTHERS, SAYING WILL HELP AND CALL BACK, NOT ONE HAS. GM SAYS "THERE'S NO RECALL BECAUSE IT WASN'T A POPULAR VEHICLE"*! I OFFERED TO PAY FOR PART, OR WORK, MEET HALFWAY, THEY DID NOT EVEN CONSIDER. I WANT MINE REPAIRED +GM TO ADMIT RESPONSIBILITY. PLEASE HELP, THANKS! *ALL QUOTES ACTUALLY SAID BY GM.
NHTSA complaint #10648505 — an unverified report by a vehicle owner.
at 102,000 milesRockland, MECrash
SERVICE BRAKES
MY CHEVY TRACKER HAS A BROKEN CROSSMEMBER/SUBFRAME/K-FRAME. FRONT SUSPENSION ARMS ARE MOUNTED TO THIS PIECE, IT IS THE MOST IMPORTANT MOUNTING POINT. IT COMPLETELY BROKE WHILE DRIVING, LUCKILY AT A VERY SLOW SPEED, NO MAJ. INJURY. GM KNOWS THE BAD PART WAS IN EVERY TRACKER/VITARA -THEY SAY IT WASN'T TREATED PROPERLY, HAD NO DRAIN HOLES. THERE IS A BULLETIN TO REPLACE THIS PART (#06186),10 YEARS OR 150K MILES -WHICH SPECIFIES THE REPAIR IS COVERED IF "DISPLAYS THE CONDITION OF" HAVING THE DEFECT WITHIN THAT PERIOD. FULLER GM DEALER AGREES "CLEARLY HAD THE PROBLEM WITHIN THE PERIOD BASED UPON CONDITION NOW". I'VE SUFFERED THE RUN-AROUND BETWEEN SR REP ON THE PHONE, AND THE LOCAL GM DEALER. ALL SAY "WOULD REPAIR IT IF THE OTHER WOULD". GM BY PHONE SAYS IT'S UP TO THE LOCAL, LOCAL SAYS GM HAS TO AUTHORIZE REPAIR. THEY ALL UNIV. AGREED WITH FACTS: HAD THE PROBLEM WITHIN THE BULLETIN'S DEFINITION, YET INSIST THERE'S NO WAY FOR THEM TO HELP, "THE PERIOD IS UP" -WHICH IS A CONTRADICTION! THIS IS AN EXTREMELY DANGEROUS FAILURE, FAR WORSE THAN THE IGNITION SWITCH RECALL. IN THOSE CASES, THE CAR CAN STILL FUNCTION WITH AN AWARE DRIVER. THE TRACKER FAILURE IS CATASTROPHIC. GM SAYS BULLETIN NOTICE MAILED OUT TOLD OWNERS TO CHECK FOR THE "SIGNS" EVERY YEAR, BUT ONLY SENT OUT ONE NOTICE -NOT TO THE NEXT OWNERS (MOST MANUFS SEND NOTICES FOR NEW OWNERS)! OWNER OF MY CAR WHO MAYBE SAW THE NOTICE DIED, SO WE HAD NO WARNING TO CHECK FOR "SIGNS". EVERY GM REP SAYS THAT'S THEIR "REGRETTABLE POLICY". GM AND LOCAL FULLER GM HAVE WASTED MANY HOURS/WEEKS OF TIME, DIRECTING RESPONSE. TO ALL OTHERS, SAYING WILL HELP AND CALL BACK, NOT ONE HAS. GM SAYS "THERE'S NO RECALL BECAUSE IT WASN'T A POPULAR VEHICLE"*! I OFFERED TO PAY FOR PART, OR WORK, MEET HALFWAY, THEY DID NOT EVEN CONSIDER. I WANT MINE REPAIRED +GM TO ADMIT RESPONSIBILITY. PLEASE HELP, THANKS! *ALL QUOTES ACTUALLY SAID BY GM.
NHTSA complaint #10648505 — an unverified report by a vehicle owner.
at 144,000 milesFT. Madison, IACrash1 injured
SUSPENSION
I WAS DRIVING ON A TWO-WAY RESIDENTIAL STREET, JUST PICKED UP OUR TWO YOUNGEST GRANDSON'S FROM SCHOOL, WHEN THE PASSENGER SIDE TIRE JAMMED, VERY UNEXPECTEDLY, UP IN THE AREA BETWEEN THE ENGINE AND FRAME OF THE TRACKER. THE TRACKER WENT MID AIR, AND THEN ROLLED. CONSUMER HANDWRITING IS ILLEGIBLE. .UPDATED 07/02/14
NHTSA complaint #10607325 — an unverified report by a vehicle owner.
at 144,000 milesFT. Madison, IACrash1 injured
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
I WAS DRIVING ON A TWO-WAY RESIDENTIAL STREET, JUST PICKED UP OUR TWO YOUNGEST GRANDSON'S FROM SCHOOL, WHEN THE PASSENGER SIDE TIRE JAMMED, VERY UNEXPECTEDLY, UP IN THE AREA BETWEEN THE ENGINE AND FRAME OF THE TRACKER. THE TRACKER WENT MID AIR, AND THEN ROLLED. CONSUMER HANDWRITING IS ILLEGIBLE. .UPDATED 07/02/14
NHTSA complaint #10607325 — an unverified report by a vehicle owner.
at 110,000 milesWest Chester, OH
SUSPENSION
PURCHASED A 2002 CHEVY TRACKER ON 4/30/2002. WE'VE HAD SOME MINOR AND SOME MAJOR REPAIRS MADE, IT'S NEVER BEEN IN ANY ACCIDENTS AND HAS BEEN UP-KEPT. COMING HOME FROM WORK MY HUSBAND NOTICED THE YEAR OLD BRAKES WERE NOT WORKING PROPERLY, WAS PULLING, AND STARTED VIBRATING AND SHAKING AT ABOUT 40 MPH. WE LATER NOTICED THE BACK BRAKE LINE WAS LEAKING. TWO WEEKS TO FIX BY OUR MECHANIC. ON THE TEST DRIVE NOTICED VIBRATION MUCH WORSE- VIOLENT-ABRUPT SHAKING! LATER OUR MECHANIC NOTICED THE FRONT SUSPENSION CROSS MEMBER IS ALMOST RUSTED OUT! IT HAS NOT BEEN REPAIRED YET. I AM GOING TO NOTIFY MANUFACTURER. APPROXIMATE MILEAGE WAS110,000. WERE NOTIFICATIONS SENT OUT? DON'T REMEMBER ONE- I'M PRETTY ADAMANT ABOUT SAFETY! ALWAYS LOVED THIS VEHICLE, NOW TONS OF JUNK MEDAL SITTING IN THE DRIVEWAY AND DOWN A VEHICLE!
NHTSA complaint #10574122 — an unverified report by a vehicle owner.
at 110,000 milesWest Chester, OH
SERVICE BRAKES, HYDRAULIC
PURCHASED A 2002 CHEVY TRACKER ON 4/30/2002. WE'VE HAD SOME MINOR AND SOME MAJOR REPAIRS MADE, IT'S NEVER BEEN IN ANY ACCIDENTS AND HAS BEEN UP-KEPT. COMING HOME FROM WORK MY HUSBAND NOTICED THE YEAR OLD BRAKES WERE NOT WORKING PROPERLY, WAS PULLING, AND STARTED VIBRATING AND SHAKING AT ABOUT 40 MPH. WE LATER NOTICED THE BACK BRAKE LINE WAS LEAKING. TWO WEEKS TO FIX BY OUR MECHANIC. ON THE TEST DRIVE NOTICED VIBRATION MUCH WORSE- VIOLENT-ABRUPT SHAKING! LATER OUR MECHANIC NOTICED THE FRONT SUSPENSION CROSS MEMBER IS ALMOST RUSTED OUT! IT HAS NOT BEEN REPAIRED YET. I AM GOING TO NOTIFY MANUFACTURER. APPROXIMATE MILEAGE WAS110,000. WERE NOTIFICATIONS SENT OUT? DON'T REMEMBER ONE- I'M PRETTY ADAMANT ABOUT SAFETY! ALWAYS LOVED THIS VEHICLE, NOW TONS OF JUNK MEDAL SITTING IN THE DRIVEWAY AND DOWN A VEHICLE!
NHTSA complaint #10574122 — an unverified report by a vehicle owner.
at 205,000 milesMontreal, MHFire
EXTERIOR LIGHTING
I LOST EVERYTHING. I WAS DRIVING ON HIGHWAY 20 IN LASALLE AND A OLD MAN IN A BMW WAS HIGH BEAMING ME, I SLOWED DOWN AND SWITCHED TO THE RIGE TRUCK LANE. HE SPED UP IN THE MIDDLE LANE AND GAVE ME A HAND SIGNAL TO PULL OVER. I EXITED OFF THE HIGHWAY AND PARKED THE TRUCK. I WENT IN THE BACK AND DIDN'T SEE ANYTHING BIZARRE, BUT STILL TRYING TO FIGURE OUT WHAT THE OLD MAN SAW. I WENT BACK IN THE TRUCK AND PUT IT IN REVERSE AND FELT THE TRUCK HESITATING WHILE BACKING UP, NOW I PUT IT IN DRIVE, SAMETHING TRUCK HESITATING. I TURNED THE TRUCK OFF AND OPENED THE HOOD AND ALL I SAW WERE FLAMES ALL OVER THE ENGINE, AIR INTAKE, AROUND THE BATTERY AND ESPECIALLY AROUND THE DIPSTICK FOR THE TRANSMISSION. WITHIN 15 MINUTES MY WHOLE TRUCK THAT I PUT 2 AND A HALF YEARS WORTH FIREMEN TOOK 25 MINUTES AT LEAST, WHILE THE COPS CAME IN 10 MIN. BY THE TIME THE COPS CAME THE TRUCK WAS ALREADY HALF BURNT. MY GIRLFRIEND WAS WITH ME GOING CRAZY. ITS GONE, ALL GONE. REBUILT THE TRANSMISSION, CHANGED RACK AND PINION, CHANGE EXHAUST LINE COMPLETE FROM FRONT FLEX PIPE RIGHT TO THE REAR TAIL PIPE, FRONT AND REAR SUSPENSION COMPLETELY CHANGED, BUILT IN AN IPHONE CHARGER AND THIS IS WHAT I GET, TO FIND OUT 2 WEEKS BEFORE CHRISTMAS THAT THIS TRUCK IS OVERLOADED WITH RECALLS DUE TO BAD GAS FILTER FITTING, AND SHORT CIRCUIT IN DRIVERSIDE DOOR. THANK U GM FOR WISHING ME A MERRY CHRISTMAS..................................
NHTSA complaint #10555544 — an unverified report by a vehicle owner.
at 85,000 milesTorrington, CT
SUSPENSION
I WAS DRIVING DOWN THE ROAD ALL OF A SUDDEN EVERY TIME I PRESSED THE BRAKES MY TRACKER VEERED TO THE RIGHT INTO THE OTHER LAND AND STARTED TO SHAKE TREMENDOUSLY. I COULD NOT DRIVE THE VEHICLE WITH OUT IT CONSTANTLY SHAKING. I HAD IT TOWED TO A MECHANIC WHO INFORMED ME THE VEHICLE SUSPENSION CROSS MEMBER BAR HAD ROTTED OUT AND WAS COMPLETELY FULL OF RUST. AFTER A FULL INSPECTION I WAS TOLD FROM THE MECHANIC THAT MY CAR IS MECHANICALLY SOUND AND THERE IS NO OTHER RUST ANYWHERE IN THE VEHICLE. THE MECHANIC TOLD ME ABOUT A RECALL WITH THIS PART. MY 2002 CHEVY TRACKER HAS JUST OVER 85000 MILES . I CONTACTED THE GM DEALERSHIP AND THEY SAID BECAUSE THE WARRANTY EXPIRED IN 2012 THERE WAS NOTHING I COULD DO EVEN THOUGH IT WAS WELL UNDER THE MILEAGE LIMITS. I RECENTLY INHERITED THIS VEHICLE FROM MY MOTHER IN-LAW WHO WAS VERY SICK WITH CANCER. SHE DID NOT DRIVE THE VEHICLE SINCE JANUARY OF 2012 DUE TO HER BEING EXTREMELY SICK. I HAVE ALL THE DOCUMENTS OF HER VEHICLE AND ALL HER PAPERWORK. SHE NEVER RECEIVED A RECALL FOR THIS PART. I DON'T WANT GM. TO FIX THIS SINCE I HAVE MY OWN MECHANIC BUT FEEL THEY SHOULD WARRANTY THE PART. WHEN I CONTACTED THEM THEY SAID THERE IS NO RECALL ON THE PART JUST A EXTENDED WARRANTY THEY WERE OFFERING. AFTER LOOKING AT YOUR WEBSITE I SEE THAT THERE MOST DEFIANTLY WAS A RECALL AND THIS VEHICLE NEVER GOT FIXED . I CANT SAY WHETHER THE RECALL LETTER GOT LOST IN THE MAIL OR WAS NEVER SENT. THEY SAID THE NATIONAL TRAFFIC SAFETY ADMINISTRATION DOES RECALL NOT THE DEALERSHIP AND THERE WAS NO RECALL THEY WERE JUST OFFERING AN EXTENDED WARRANTY. I JUST WANT CHEVROLET TO STEP UP TO THEIR END OF THE BARGAIN. THANK YOU
NHTSA complaint #10553516 — an unverified report by a vehicle owner.
at 85,000 milesTorrington, CT
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
I WAS DRIVING DOWN THE ROAD ALL OF A SUDDEN EVERY TIME I PRESSED THE BRAKES MY TRACKER VEERED TO THE RIGHT INTO THE OTHER LAND AND STARTED TO SHAKE TREMENDOUSLY. I COULD NOT DRIVE THE VEHICLE WITH OUT IT CONSTANTLY SHAKING. I HAD IT TOWED TO A MECHANIC WHO INFORMED ME THE VEHICLE SUSPENSION CROSS MEMBER BAR HAD ROTTED OUT AND WAS COMPLETELY FULL OF RUST. AFTER A FULL INSPECTION I WAS TOLD FROM THE MECHANIC THAT MY CAR IS MECHANICALLY SOUND AND THERE IS NO OTHER RUST ANYWHERE IN THE VEHICLE. THE MECHANIC TOLD ME ABOUT A RECALL WITH THIS PART. MY 2002 CHEVY TRACKER HAS JUST OVER 85000 MILES . I CONTACTED THE GM DEALERSHIP AND THEY SAID BECAUSE THE WARRANTY EXPIRED IN 2012 THERE WAS NOTHING I COULD DO EVEN THOUGH IT WAS WELL UNDER THE MILEAGE LIMITS. I RECENTLY INHERITED THIS VEHICLE FROM MY MOTHER IN-LAW WHO WAS VERY SICK WITH CANCER. SHE DID NOT DRIVE THE VEHICLE SINCE JANUARY OF 2012 DUE TO HER BEING EXTREMELY SICK. I HAVE ALL THE DOCUMENTS OF HER VEHICLE AND ALL HER PAPERWORK. SHE NEVER RECEIVED A RECALL FOR THIS PART. I DON'T WANT GM. TO FIX THIS SINCE I HAVE MY OWN MECHANIC BUT FEEL THEY SHOULD WARRANTY THE PART. WHEN I CONTACTED THEM THEY SAID THERE IS NO RECALL ON THE PART JUST A EXTENDED WARRANTY THEY WERE OFFERING. AFTER LOOKING AT YOUR WEBSITE I SEE THAT THERE MOST DEFIANTLY WAS A RECALL AND THIS VEHICLE NEVER GOT FIXED . I CANT SAY WHETHER THE RECALL LETTER GOT LOST IN THE MAIL OR WAS NEVER SENT. THEY SAID THE NATIONAL TRAFFIC SAFETY ADMINISTRATION DOES RECALL NOT THE DEALERSHIP AND THERE WAS NO RECALL THEY WERE JUST OFFERING AN EXTENDED WARRANTY. I JUST WANT CHEVROLET TO STEP UP TO THEIR END OF THE BARGAIN. THANK YOU
NHTSA complaint #10553516 — an unverified report by a vehicle owner.
at 88,000 milesBloomington, IN
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 CHEVROLET TRACKER. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE BEGAN TO VIBRATE VIOLENTLY. THE CONTACT LATER NOTICED THAT THE FRONT SUB FRAME BRACKET WAS FRACTURED DUE TO RUST CORROSION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.
NHTSA complaint #10550255 — an unverified report by a vehicle owner.
at 84,849 milesMechanicville, NY
SUSPENSION
TL* THE CONTACT OWNS A 2002 CHEVROLET TRACKER. THE CONTACT STATED THAT WHILE HAVING ROUTINE MAINTENANCE PERFORMED, SHE WAS ADVISED THAT ALL OF THE CROSS MEMBERS WERE CORRODED. THE TECHNICIAN STATED THAT THE BUSHINGS, AND THE FRONT AND CENTER CROSS MEMBERS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, WHO STATED THAT THE STATUTE OF LIMITATIONS FOR THEIR VOLUNTARY PROGRAM MENTIONED IN NHTSA ACTION NUMBER: EA06018 (SUSPENSION) HAD PASSED AND THE VEHICLE WAS NO LONGER ELIGIBLE FOR REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 84,849. UPDATED 12/23/13
NHTSA complaint #10548889 — an unverified report by a vehicle owner.