Owners have filed 31 complaints
about the 2009 Chrysler Aspen with NHTSA between 2013 and 2023.
The largest single group is the transmission & drivetrain.
Across this model's run it ranks 3 of 3 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 16
Against the median year of the Chrysler Aspen. 50 means typical for this
model; 100 means roughly double.
Severity — 67
12.9% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 0
0% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2009 Chrysler Aspen
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Transmission & Drivetrain
929.0%
Median failure at 112,684 miles
Fuel & Propulsion
722.6%
Median failure at 80,172 miles
Airbags
516.1%
1 crashes, 0 fires
Electrical System
39.7%
Median failure at 92,000 miles
Other & Unspecified
26.5%
Seat Belts
26.5%
1 crashes, 0 fires · median 45,900 mi
Engine & Cooling
26.5%
Median failure at 54,000 miles
Acceleration & Cruise Control
13.2%
Median failure at 54,000 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
25,000 – 49,999 miles
18.3%
50,000 – 74,999 miles
433.3%
75,000 – 99,999 miles
325.0%
100,000 – 149,999 miles
216.7%
150,000+ miles
216.7%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 2013peak 4Dec 2023
NHTSA investigations into the 2009 Chrysler Aspen
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
Recalls on the 2009 Chrysler Aspen
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
18V021000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Chrysler (FCA US LLC) is recalling certain 2009-2013 Jeep Wrangler, Chrysler 300, Dodge Challenger and Dodge Charger vehicles, and 2009-2011 Dodge Dakota vehicles sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, Chrysler is recalling certain 2009-2010 RAM 4500 Cab Chassis, RAM 5500 Cab Chassis, RAM 3500 Cab Chassis, Jeep Wrangler, Chrysler 300, Dodge Dakota, Dodge Challenger, and Dodge Charger vehicles ever registered in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." Chrysler is also recalling certain 2009 RAM 3500, RAM 2500, RAM 4500 Cab Chassis, RAM 5500 Cab Chassis, Dodge Durango, Chrysler Aspen, RAM 3500 Cab Chassis, Jeep Wrangler, Chrysler 300, Dodge Dakota, Dodge Challenger, and Dodge Charger vehicles ever registered in the states of Alaska, Colorado,
Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
16V947000
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Chrysler (FCA US LLC) is recalling certain model year 2009 Dodge Durango and Chrysler Aspen vehicles manufactured January 17, 2007, to December 18, 2008, and 2010 RAM 3500 cab chassis manufactured September 25, 2009, to February 1, 2010. The affected vehicles are equipped with a dual-stage driver frontal air bag that may be susceptible to moisture intrusion which, over time, could cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
16V352000
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Chrysler (FCA US LLC) expanded the affected population to include 73,712 2005-2009 RAM 2500 trucks produced at the St. Louis North Assembly Plant. With this change, Chrysler is recalling certain model year 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2010 RAM 3500 Cab Chassis, 2008-2010 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2012 Jeep Wrangler, 2008-2012 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2012 Chrysler 300, 2006-2012 Dodge Charger, 2005-2011 Dodge Dakota, and 2006-2009 Mitsubishi Raider vehicles originally sold, or ever registered, in AL, CA, FL, GA, HI, LA, MS, SC, TX, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands, or "Zone A." Additionally, unless included in "Zone A" above, Chrysler is also recalling 2004-2008 RAM 1500, 2005-2009 RAM 2500, 2006-2009 RAM 3500, 2007-2009 RAM 3500 Cab Chassis, 2008-2009 RAM 4500 and 5500 Cab Chassis, 2004-2009 Dodge Durango, 2007-2009 Chrysler Aspen, 2007-2009 Jeep Wrangler, 2008-2009 Dodge Challenger, 2005-2008 Dodge Magnum, 2005-2009 Chrysler 300, 2006-2009 Dodge Charger, 2005-2009 Dodge Dakota and 2006-2009 Mits
Risk: These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules, and used as original equipment or replacement equipment. These inflators may rupture due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling. An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.
13V038000
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
Chrysler is recalling certain model year 2009-2012 Ram 1500 trucks manufactured from February 27, 2008, through June 30, 2009, and from December 1, 2009, through October 20, 2011; model year 2009-2011 Dodge Dakota trucks manufactured from February 27, 2007, through June 30, 2009, and from December 1, 2009, through September 30, 2011; model year 2009 Chrysler Aspen trucks manufactured from January 3, 2008, through December 18, 2008; and model year 2009 Dodge Durango trucks manufactured from January 3, 2008, through December 18, 2008. The rear axle pinion nut may loosen due to an undersized pinion spline that can allow relative motion between the nut and companion flange.
Risk: If the rear axle pinion nut loosens, the axle can lock up and cause a loss of vehicle control and/or a vehicle crash with little warning.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20166581,109 units in Canada
Airbag
On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the driver frontal airbag. This could cause the airbag to deploy with more force than normal. As a result, if the vehicle were involved in a collision that warrants airbag deployment, fragments could be propelled toward vehicle occupants, and the airbag assembly could be damaged, preventing proper function. These issues could increase the risk of injury. Correction: Dealers will replace the driver frontal airbag inflator. Note: This is an expansion of recall 2015-228. Only Ram 3500 Cab Chassis models are affected. As Canadian climate results in the propellant degrading slowly, the recall is being conducted as a precaution to address future risk, and is expected to replace airbag inflators before their function would be affected.
Recall 2016265459,492 units in Canada
Airbag
On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the passenger frontal airbag. This could cause the airbag to deploy with more force than normal. As a result, if the vehicle were involved in a collision that warrants airbag deployment, fragments could be propelled toward vehicle occupants, and the airbag assembly could be damaged, preventing proper function. These issues could increase the risk of injury. Correction: Dealers will replace the airbag inflator. Note: Canadian climate results in the propellant degrading slowly. The recall is being conducted as a precaution to address future risk, and is expected to replace airbag inflators before their function would be affected.
Recall 201304463,201 units in Canada
Powertrain
On certain vehicles, the rear axle pinion nut could loosen and allow the rear driveshaft to detach from the axle, or fully detach from the vehicle. Pinion nut separation could also cause the rear axle differential to fail suddenly, causing rear wheel lockup. These issues could result in loss of propulsion, danger to other road users, loss of vehicle control and possible crash causing property damage and/or personal injury. Correction: Dealers will install a pinion nut retainer.
Reports where the owner recorded a crash, a fire, an injury or a death.
Columbus, GACrash2 injured
AIR BAGS
The contact owned a 2009 Chrysler Aspen. The contact stated that while driving at an unknown rate of speed, she was run off the road by a vehicle by another vehicle. The contact crashed into an unknown object and hit her face on the steering wheel since the airbags did not deploy. The contact temporarily lost consciousness; once she regained consciousness, blood was coming from her mouth. The contact immediately checked on her two young children who were both treated by an ambulance. The contact stated that her son was treated for facial injuries. A police report was filed. The contact had yet to seek medical attention for her injuries. The vehicle was initially towed to an independent tow yard but was later towed back to her home. The dealer nor the manufacturer had yet to be notified of the failure. The contact stated that the vehicle was a total loss. The failure mileage was unknown.
NHTSA complaint #11508680 — an unverified report by a vehicle owner.
at 45,900 milesBonneterre, MOCrash1 injured
SEAT BELTS
TL* THE CONTACT OWNS A 2009 CHRYSLER ASPEN. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE REAR OF THE VEHICLE. UPON IMPACT, THE PASSENGER'S SIDE REAR SEAT BELT FAILED TO ENGAGE AND CAUSED THE PASSENGER'S HEAD TO STRIKE THE SEAT. THE PASSENGER SUSTAINED A CONCUSSION AND WHIPLASH. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE FAILURE COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 45,900. UPDATED 7/9/14*CN THE CONSUMER STATED THE PASSENGER CONTINUED TO EXPERIENCE ON-GOING HEADACHES. UPDATED 07/11/2014
NHTSA complaint #10574995 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Pembroke Pines, FL
UNKNOWN OR OTHER
Every time I fill the gas tank, the fuel spills out of the fill tube when it gets full. I have tried putting it in slow but before the nozzle can shut off it blows the fuel back out of the fill tube. This is a substantial amount of fuel which I believe is a serious hazard.
NHTSA complaint #11560824 — an unverified report by a vehicle owner.
Pembroke Pines, FL
FUEL/PROPULSION SYSTEM
Every time I fill the gas tank, the fuel spills out of the fill tube when it gets full. I have tried putting it in slow but before the nozzle can shut off it blows the fuel back out of the fill tube. This is a substantial amount of fuel which I believe is a serious hazard.
NHTSA complaint #11560824 — an unverified report by a vehicle owner.
Columbus, GACrash2 injured
AIR BAGS
The contact owned a 2009 Chrysler Aspen. The contact stated that while driving at an unknown rate of speed, she was run off the road by a vehicle by another vehicle. The contact crashed into an unknown object and hit her face on the steering wheel since the airbags did not deploy. The contact temporarily lost consciousness; once she regained consciousness, blood was coming from her mouth. The contact immediately checked on her two young children who were both treated by an ambulance. The contact stated that her son was treated for facial injuries. A police report was filed. The contact had yet to seek medical attention for her injuries. The vehicle was initially towed to an independent tow yard but was later towed back to her home. The dealer nor the manufacturer had yet to be notified of the failure. The contact stated that the vehicle was a total loss. The failure mileage was unknown.
NHTSA complaint #11508680 — an unverified report by a vehicle owner.
at 109,369 milesWinston Salem, NC
POWER TRAIN
The contact owns a 2009 Chrysler Aspen. The contact stated while driving 35 MPH, the vehicle inadvertently shifted from 4-wheel drive to 4-wheel low. The contact stated no warning light was illuminated. The contact was able to park on the side of the roadway. The contact stated that a family member arrived at her location and assisted her with resetting the 4-wheel drive. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 109,369.
NHTSA complaint #11451494 — an unverified report by a vehicle owner.
at 116,000 milesSutton, AK
POWER TRAIN
THE VEHICLE WAS PARKED OUTSIDE. PROBABLE TRANSMISSION ISSUE. THE VEHICLE WAS IN PARK. I STARTED THE VEHICLE USING THE REMOTE START AND THE VEHICLE LURCHED FORWARD SEVERAL INCHES THEN SETTLED BACK WERE IT WAS. THE OUTSIDE TEMPERATURE HAD BEEN +- ZERO FOR SEVERAL DAYS. IT DID NOT REPEAT AFTER BEING WARMED UP. IT HAS NEVER HAPPENED BEFORE. 116,000 MILES.
NHTSA complaint #11397410 — an unverified report by a vehicle owner.
Frankfort, IN
ENGINE
CHRYSLER HAS A MAJOR PROBLEM WITH THEIR 5.8 HEMI ENGINE. 12/16/2020 I PAID $3791.07 TO REPLACE A BAD CAMSHAFT AND LIFTERS ON A VEHICLE WITH ONLY 72,768 MILES. AFTER RESEARCHING THIS PROBLEM, I FIND HUNDREDS OF OTHERS HAVING THE SAME ISSUES! IN CONTACTING CHRYSLER, THEY OF COURSE, REFUSE TO ACCEPT ANY RESPONSIBILITY FOR THIS DESIGN FLAW. ALTHOUGH THIS IS NOT A SAFETY ISSUE, IT IS A MAJOR ENGINE DEFECT WHICH NEEDS TO BE ADDRESSED. I WOULD BE INTERESTED IF ANYONE ELSE HAS EXPRESSED THEIR CONCERNS ABOUT THIS PROBLEM AND CHRYSLER'S COMPLETE DISREGARD.
NHTSA complaint #11386270 — an unverified report by a vehicle owner.
at 196,000 milesCorbin, KY
POWER TRAIN
I HAD TROUBLE WITH A HUMMING NOISE AND POPPING UNDER MY VEHICLE FOR A FEW MONTHS. THE HUMMING GOT SO LOUD THAT WE COULD NOT HEAR EACH OTHER TALK TO ONE ANOTHER AT ALL. IT POPPED PULLING OUT, GOING AROUND A CURVE, GOING BACKWARDS, OR SLOWING DOWN. THE HUMMING STOPPED ALL OF A SUDDEN AFTER IT GOT VERY LOUD. MY ASPEN THEN FELL TOWARD THE RIGHT SIDE AND SMOKE STARTED SHOOTING OUT FROM THE PASSENGER BACK TIRE WHEN DRIVING IT. I THEN TOOK IT TO THE MECHANIC. HE SAID IT WAS VERY BAD. THE REAR AXLE AND REAR AXLE BEARING ARE DESTROYED AND IT WILL NEED A NEW REAR END. THIS VEHICLE HAD NO8 REAR PINION NUT RECALL COMPLETED ON 1/13/2014. IF THE RECALL REALLY SOLVES THE 2009 ASPEN PROBLEM OF THE REAR END AXLE AND AXLE BEARINGS FROM BEING DESTROYED THEN WHY AM I NOW HAVING TO GET A NEW REAR END IN DECEMBER OF 2019. I SEE COMPLAINTS ALL OVER THE INTERNET ABOUT THIS PROBLEM WITH THE VEHICLE AFTER THE RECALL WAS COMPLETED SO NOW PEOPLE ARE PAYING FOR REPAIRS OUT OF POCKET. A $2500+ REPAIR FOR A VEHICLE IS AN AWFUL PRODUCT FLAW THAT CHRYSLER IS NOT BEING RESPONSIBLE FOR. I HAVE HAD CARS FOR 20 YEARS THAT I NEVER HAD TO POCKET MONEY LIKE THAT FOR ALL THEIR REPAIRS TOGETHER.
NHTSA complaint #11288841 — an unverified report by a vehicle owner.
at 189,000 milesUpper Marlboro, MD
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2009 CHRYSLER ASPEN. AFTER REFUELING THE VEHICLE, THE CONTACT BEGAN TO DRIVE AND ALMOST IMMEDIATELY THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT, WHO WAS A CERTIFIED MECHANIC, DIAGNOSED THE VEHICLE. THE CONTACT ALSO CONFIRMED WITH OURISMAN CHRYSLER DODGE JEEP RAM OF BOWIE (LOCATED AT 2406 CRAIN HWY, BOWIE, MD 20716, (855) 822-3228) THAT THE CHECK VALVE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS MORE PROMINENT AFTER THE VEHICLE WAS FILLED WITH FUEL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 189,000.
NHTSA complaint #11189703 — an unverified report by a vehicle owner.
Buckeye, AZ
ELECTRICAL SYSTEM
FUEL PUMP SHORT CIRCUIT. AFTER PUMPING GAS THE TRUCK WILL NOT TURN ON. SHORT CIRCUIT FROM THE PUMP TO THE STARTER. AFTER TURNING THE KEY TO POWER ON THE TRUCK ALL THE GAS SPILLED FROM UNDERNEATH. I DROVE TO MY KIDS SCHOOL AT 230PM , AFTER LEAVING POWERED ON THE TRUCK TO ROLL THE WINDOW DOWN AND THATS WHEN ALL THE GAS SPILLED FROM UNDERNEATH.
NHTSA complaint #11162849 — an unverified report by a vehicle owner.
Buckeye, AZ
FUEL/PROPULSION SYSTEM
FUEL PUMP SHORT CIRCUIT. AFTER PUMPING GAS THE TRUCK WILL NOT TURN ON. SHORT CIRCUIT FROM THE PUMP TO THE STARTER. AFTER TURNING THE KEY TO POWER ON THE TRUCK ALL THE GAS SPILLED FROM UNDERNEATH. I DROVE TO MY KIDS SCHOOL AT 230PM , AFTER LEAVING POWERED ON THE TRUCK TO ROLL THE WINDOW DOWN AND THATS WHEN ALL THE GAS SPILLED FROM UNDERNEATH.
NHTSA complaint #11162849 — an unverified report by a vehicle owner.
at 92,000 milesFT Thomas, KY
ELECTRICAL SYSTEM
THE OVERHEAD CONTROL MODULE HAS FAILED 3 TIMES IN THE LAST 2 YEARS. WE ARE BEING ASKED TO COVER IT OUR OF POCKET AGAIN EVEN THOUGH THE PART SHOULD BE UNDER THE 12 MONTH WARRANTY. CHRYSLER CUSTOMER SERVICE TELLS ME THAT SINCE IT WAS REPLACE UNDER WARRANTY THE LAST TIME (12 MONTHS AGO) OUR CONSUMER WARRANTY GOES BACK TO THE ONE WE PURCHASED THE FIRST TIME IT FAILED AND WON'T COVER IT THIS TIME.
NHTSA complaint #10995664 — an unverified report by a vehicle owner.
Fort Worth, TX
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHRYSLER ASPEN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000(AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10948654 — an unverified report by a vehicle owner.
Paris, TX
AIR BAGS
TL* THE CONTACT OWNS A 2009 CHRYSLER ASPEN. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBERS: 16V352000 (AIR BAGS) AND 16V947000 (AIR BAGS). THE PARTS NEEDED WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. UPDATED 03/07/17
NHTSA complaint #10946341 — an unverified report by a vehicle owner.
Pembroke, KY
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 CHRYSLER ASPEN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10934074 — an unverified report by a vehicle owner.
Laughlin, NV
AIR BAGS
I RECEIVED AND RESPONDED TO A RECALL NOTICE IN JULY 23, 2016. TO DATE, THEY STILL HAVE NOT CONTACTED ME FOR REPAIR. WHAT ARE MY OPTIONS?
NHTSA complaint #10916755 — an unverified report by a vehicle owner.
Charlotte, NC
POWER TRAIN
CHRYSLER CASE #: 29959728 VEHICLE DESCRIPTION: CHRYSLER ASPEN LIMITED 4X2 SPORT UTILITY 4-DOOR I ATTEMPTED TO REACH OUT TO MY CASE MANAGER HALEY AND MY LINK HAS BEEN DISABLED AND HER VOICEMAIL HAS YESTERDAY'S DATE. I HAVE NOT RECEIVED A CALL TODAY FROM ANYONE AT CHRYSLER CORP REGARDING MY CASE. I DID SPEAK TODAY WITH MOPAR VEHICLE PROTECTION AND THEY STATED WHEN CHRYSLER PLACED THE MAX CARE COVERAGE ON MY ASPEN, THEY WERE SUPPOSE TO PLACE THE POWERTRAIN WRAP WITH THE MAX CARE COVERAGE. PER MY VEHICLE INFO AND THE SALES REP, CHRYSLER LIFETIME POWERTRAIN WARRANTY WAS INCLUDED WITH MY VEHICLE PURCHASE. I HAVE SPOKEN WITH JAKE AND MEKA ALSO WITH REGARDS TO THIS CASE AND WAS ADVISED BY MEKA, MY CASE MANAGER SHOULD BE CONTACTING ME BACK. SEEKING ASSISTANCE SINCE HALEY X40612 IS NOT IN THE OFFICE.
NHTSA complaint #10915905 — an unverified report by a vehicle owner.
Charlotte, NC
POWER TRAIN
AS REQUESTED BY JAKE - CHRYSLER CORP, CC#: 29959728 I TOOK MY CAR IN FOR REPAIRS LAST THURSDAY. MATT RICHARDSON CALLED ON FRIDAY STATING THAT THE REAR END BARRINGS HAVE COME APART ON THE CAR AND THAT THEY NOT ONLY NEED TO REPLACE THE BARRINGS, THEY NEED TO DO AN ENTIRE OVERHAUL OF THE ENTIRE REAR END. HE EXPLAINED THEY WILL BE REPLACING THE PINION NUT WHICH WAS THE N08 RECALL PERFORMED LAST YEAR, THE DIFFERENTIAL UNIT INCLUDING REPLACING THE OIL IN THE REAR DIFFERENTIAL UNIT ON THE SERVICE THAT WAS PERFORMED IN JULY 2016. HE STATED THAT IT WOULD TAKE APPROXIMATELY 3 TO 4 DAYS. $1150 CHRYSLER'S LIFETIME POWERTRAIN WARRANTY SHOULD COVER THIS AS THE PINION NUT, REAR END DIFFERENTIAL IS PART OF THE POWERTRAIN. A WARRANTY THAT PROVIDES PROTECTION FOR AS LONG AS YOU OWN THE CAR TO THE KEY COMPONENT GROUPS THAT ARE ESSENTIAL TO KEEPING YOUR VEHICLE RUNNING: THE ENGINE, TRANSMISSION/TRANSFER CASE/ALL-WHEEL DRIVE ASSEMBLY, AND DRIVETRAIN ASSEMBLY. HOWEVER, I AM BEING CHARGED. RECALL #2 NOT PERFORMED AS AIRBAG PARTS ARE NOT AVAILABLE.
NHTSA complaint #10915192 — an unverified report by a vehicle owner.
Charlotte, NC
POWER TRAIN
I FILED A COMPLAINT ABOUT THE PINION NUT AND REAR BEARINGS ISSUE TO THE NHTSA PINION NUT RECALL - N08 - POWER TRAIN/DRIVELINE/DIFFERENTIAL UNIT. WHILE STATELINE CHRYSLER REPRESENTATIVE, MATT RICHARDSON, DOES NOT FEEL THAT THE ISSUE IS RELATED TO THE PINION NUT RECALL, I STRONGLY DISAGREE. THE REASON STATED FOR THE WHEN I PRESS THE GAS THAT MY CAR MAKES NOISE WHICH APPEARS TO BE COMING FROM THE FRONT, BUT IS ACTUALLY COMING FROM THE REAR, IS BECAUSE THIS IS RELATED TO THE REAR END DIFFERENTIAL UNIT. FACT #1 ' MY ASPEN IS 1 OF THE 11 MILLION VEHICLES AFFECTED BUILT BY FCA AND PART OF THE 2015 NHTSA ENFORCEMENT ACTION. FACT #2 - STATELINE CHRYSLER, FORT MILL, SC HANDLED THE RECALL FOR THE PINION NUT REPAIR. FACT #3 ' JULY 2016, I WAS ADVISED MY CAR NEED PINION NUT REPAIR AFTER THE PINION NUT REPAIR SERVICE HAD BEEN PERFORMED. FACT #4 ' DURING THE SAME SERVICE, I WAS ADVISED THERE WAS NO REAR DIFFERENTIAL FLUID IN MY CAR BY CHRYSLER AND THAT IT NEEDED TO BE SEALED. WHICH MEANS MY CAR'S DIFFERENTIAL UNIT HAS NOT BEEN LUBRICATING. FACT #5 ' I WAS ADVISED BY CHRYSLER THAT THE NOISE WOULD GO AWAY AFTER I PAID TO HAVE OIL 'PUT INTO' THE REAR DIFFERENTIAL UNIT. I CALLED MATT TO ADVISE THE NOISE HAD NOT GONE AWAY. ON THE THIRD WEEK, I TOOK MY CAR IN AND WAS ADVISED THE REAR BEARINGS NEED TO BE REPLACED AT THE COST OF $2000.00. FACT #6 ' I WAS ADVISED BY MATT RICHARDSON MY CAR WILL LOCK-UP WHILE DRIVING. THE FAILURE HAPPENED AT CHRYSLER WHICH HAS IMPACTED THE WAY MY CAR DRIVES AND MY SAFETY. THIS IS TRULY 100% RELATED TO THE N08 RECALL. FCA IS ACCOUNTABLE FOR ITS PAST FAILURES AND HAS COMMITTED TO GET UNSAFE VEHICLES REPAIRED OR OFF THE ROADS, I DID NOT RECEIVE ANY LETTER AS AGREED TO BY A CONSENT ORDER JULY 2015 WITH NHTSA, AS FIAT CHRYSLER AGREED.
NHTSA complaint #10914451 — an unverified report by a vehicle owner.
Charlotte, NC
SEAT BELTS
HAVE TAKEN CAR IN TO CHRYSLER DEALERSHIP WITH REGARDS TO NOISE. CAR MAKING WHININ NOISE WHILE DRIVING. INITIALLY ADVISED REAR PINION SEAL LEAKING. SO NO FLUID IN REAR DIFFERENTIAL UNIT. I STATED REAR PINION NUT WAS A RECALL AND IF NUT HAD BEEN REPLACED, HOW ANY WHY DID FLUID LEAK OUT? REAR DIFFERENTIAL SERVICE PERFORMED AND FLUID ADDED WITH SERVICE AT MY EXPENSE. ADVISED NOISE WOULD GO AWAY. TOOK CAR IN AGAIN ALMOST THREE WEEKS LATER, AS PATIENTLY WAITED FOR NOISE TO GO AWAY, NOW TOLD REAR DIFFERENTIAL CARRIER BEARING ARE WORN AND $2000 TO FIX CAR! ALL OF THESE REAR DIFFERENTIAL FAILURES ARE THE FAULT OF THE REAR DIFFERENTIAL PINION NUT.
NHTSA complaint #10897147 — an unverified report by a vehicle owner.
Charlotte, NC
UNKNOWN OR OTHER
HAVE TAKEN CAR IN TO CHRYSLER DEALERSHIP WITH REGARDS TO NOISE. CAR MAKING WHININ NOISE WHILE DRIVING. INITIALLY ADVISED REAR PINION SEAL LEAKING. SO NO FLUID IN REAR DIFFERENTIAL UNIT. I STATED REAR PINION NUT WAS A RECALL AND IF NUT HAD BEEN REPLACED, HOW ANY WHY DID FLUID LEAK OUT? REAR DIFFERENTIAL SERVICE PERFORMED AND FLUID ADDED WITH SERVICE AT MY EXPENSE. ADVISED NOISE WOULD GO AWAY. TOOK CAR IN AGAIN ALMOST THREE WEEKS LATER, AS PATIENTLY WAITED FOR NOISE TO GO AWAY, NOW TOLD REAR DIFFERENTIAL CARRIER BEARING ARE WORN AND $2000 TO FIX CAR! ALL OF THESE REAR DIFFERENTIAL FAILURES ARE THE FAULT OF THE REAR DIFFERENTIAL PINION NUT.
NHTSA complaint #10897147 — an unverified report by a vehicle owner.
Gautier, MS
ELECTRICAL SYSTEM
I'M HAVING SEVERAL ISSUES. FIRST, I CANT FILL MY GAS TANK UP ALL THE WAY, IF I DO MY TRUCK WILL SHUT OFF AT ANY GIVEN TIME. ALSO MY DASH BOARD LIGHTS DON'T WORK. I WAS TOLD THE BULB IS SAUTERED TO THE DASH AND THE WHOLE DASH HAS TO BE REPLACED, THAT'S $1300! CURRENTLY, MY MAJOR ISSUE IS, MY TRUCK NOT STARTING!!! I HAVE REPLACED, THE STARTER, THE BATTERY, THE BATTERY CABLES, AND RECENTLY THE ALTERNATOR! I OFTEN NEED TO GET A JUMP AND IT USUALLY TURNS OVER AND WILL RUN FOR A DAY OR TWO BEFORE NEEDING A JUMP AGAIN! I HAVE READ REVIEWS ABOUT THIS VEHICLE, AND SOO MANY OF US ARE HAVING THE SAME ISSUE. I THINK CHRYSLER SHOULD DO A RECALL CONCERNING THIS MATTER AND KEEP A GOOD QUALITY STANDARD RATING WITH THE PEOPLE THAT TRUST IN THEIR NAME!
NHTSA complaint #10860163 — an unverified report by a vehicle owner.
Gautier, MS
FUEL/PROPULSION SYSTEM
I'M HAVING SEVERAL ISSUES. FIRST, I CANT FILL MY GAS TANK UP ALL THE WAY, IF I DO MY TRUCK WILL SHUT OFF AT ANY GIVEN TIME. ALSO MY DASH BOARD LIGHTS DON'T WORK. I WAS TOLD THE BULB IS SAUTERED TO THE DASH AND THE WHOLE DASH HAS TO BE REPLACED, THAT'S $1300! CURRENTLY, MY MAJOR ISSUE IS, MY TRUCK NOT STARTING!!! I HAVE REPLACED, THE STARTER, THE BATTERY, THE BATTERY CABLES, AND RECENTLY THE ALTERNATOR! I OFTEN NEED TO GET A JUMP AND IT USUALLY TURNS OVER AND WILL RUN FOR A DAY OR TWO BEFORE NEEDING A JUMP AGAIN! I HAVE READ REVIEWS ABOUT THIS VEHICLE, AND SOO MANY OF US ARE HAVING THE SAME ISSUE. I THINK CHRYSLER SHOULD DO A RECALL CONCERNING THIS MATTER AND KEEP A GOOD QUALITY STANDARD RATING WITH THE PEOPLE THAT TRUST IN THEIR NAME!
NHTSA complaint #10860163 — an unverified report by a vehicle owner.
at 54,000 milesHouston, TX
POWER TRAIN
DESCRIPTION TO BE SENT BY EMAIL IMMEDIATELY FOLLOWING THIS TRANSMISSION. DESCRIPTION EMAIL WILL BEAR THIS TEMPORARY FILE NUMBER. ON A WEEKDAY SOMETIME IN MAY 2014, I STOPPER AT A STOP SIGN, WITHOUT HE ENGINE FULLY HEATED UP, TURNED THE WHEEL OVER TO MAKE A LEFT TURN AND PRESSED THE ACCELERATOR PEDAL. DESPITE THE FACT THAT I HAD DEPRESSED THE ACCELERATOR PEDAL, APPROXIMATELY 5% OF TRAVEL, THE ENGINE REMAINED AT THE STANDARD 650 RPM CURB IDLE SPEED. HOLDING MY FOOT AT THAT POSITION, THE ENGINE REMAINED AT CURB IDLE FOR APPROXIMATELY THREE SECONDS. THE RED THROTTLE CONTROL LIGHTENING BOLT ILLUMINATED ON THE INSTRUMENT PANEL. ENGINE OPERATION WAS OTHERWISE NORMAL. AFTER ABOUT THREE SECONDS, THE ENGINE INCREASED SPEED NORMALLY, THE RED LIGHT WENT OFF AND I DROVE OFF WITHOUT FURTHER MALFUNCTION. THE CHECK ENGINE LIGHT DID NOT ILLUMINATE AT ANY TIME. AT SOME POINT, IN JUNE 2014. THE SAME MALFUNCTION OCCURRED AGAIN. WHEN OPENING THE THROTTLE FROM A STANDING START, THE ENGINE REFUSED TO RESPOND TO THE THROTTLE AND REMAINED AT CURB IDLE FOR APPROXIMATELY THREE SECONDS. THE RED THROTTLE CONTROL LIGHT REMAINED ON FOR APPROXIMATELY THREE SECONDS, AND THE ENGINE THEN RESUME NORMAL OPERATION. AGAIN, THE CHECK ENGINE LIGHT DID NOT ILLUMINATE. FOR MONTHS, THERE WAS A VERY MILD LOW RPM FLAT-SPOTTING SYMPTOM. SPECIFICALLY, ONCE THE CAR WAS IN MOTION, SMALL OPENINGS OF THE THROTTLE PRODUCED ONLY VERY MILD ACCELERATION, WITHOUT HESITATION. PUSHING THE THROTTLE DOWN A LITTLE FURTHER PRODUCED NORMAL ACCELERATION WITHOUT A DOWNSHIFT. ON JULY 19, 2014, I LEFT THE DEALERSHIP AND PULLED OUT ONTO A FEEDER ROAD. I NOTICED THE FLAT-SPOTTING AGAIN ON THE THROTTLE OPENING AT LOW RPM. I PULLED INTO A PARKING LOT, PUT THE CAR IN PARK AND TURNED OFF THE ENGINE. I TURNED THE KEY TO ON AND ONCE AGAIN FOLLOWED THE SLOWLY DEPRESS FULLY CALIBRATION PROCEDURE. THIS PROCEDURE INVOLVED FULLY REMOVING MY FOOT FROM THE PEDAL, AT THE END OF THE PROCEDURE. I TURNED THE KEY OFF AND THEN RE-STARTED THE CAR. INSTANTLY UPON FIRING, THE ENGINE WENT TO A 4000 RP
NHTSA complaint #10621636 — an unverified report by a vehicle owner.
at 54,000 milesHouston, TX
VEHICLE SPEED CONTROL
DESCRIPTION TO BE SENT BY EMAIL IMMEDIATELY FOLLOWING THIS TRANSMISSION. DESCRIPTION EMAIL WILL BEAR THIS TEMPORARY FILE NUMBER. ON A WEEKDAY SOMETIME IN MAY 2014, I STOPPER AT A STOP SIGN, WITHOUT HE ENGINE FULLY HEATED UP, TURNED THE WHEEL OVER TO MAKE A LEFT TURN AND PRESSED THE ACCELERATOR PEDAL. DESPITE THE FACT THAT I HAD DEPRESSED THE ACCELERATOR PEDAL, APPROXIMATELY 5% OF TRAVEL, THE ENGINE REMAINED AT THE STANDARD 650 RPM CURB IDLE SPEED. HOLDING MY FOOT AT THAT POSITION, THE ENGINE REMAINED AT CURB IDLE FOR APPROXIMATELY THREE SECONDS. THE RED THROTTLE CONTROL LIGHTENING BOLT ILLUMINATED ON THE INSTRUMENT PANEL. ENGINE OPERATION WAS OTHERWISE NORMAL. AFTER ABOUT THREE SECONDS, THE ENGINE INCREASED SPEED NORMALLY, THE RED LIGHT WENT OFF AND I DROVE OFF WITHOUT FURTHER MALFUNCTION. THE CHECK ENGINE LIGHT DID NOT ILLUMINATE AT ANY TIME. AT SOME POINT, IN JUNE 2014. THE SAME MALFUNCTION OCCURRED AGAIN. WHEN OPENING THE THROTTLE FROM A STANDING START, THE ENGINE REFUSED TO RESPOND TO THE THROTTLE AND REMAINED AT CURB IDLE FOR APPROXIMATELY THREE SECONDS. THE RED THROTTLE CONTROL LIGHT REMAINED ON FOR APPROXIMATELY THREE SECONDS, AND THE ENGINE THEN RESUME NORMAL OPERATION. AGAIN, THE CHECK ENGINE LIGHT DID NOT ILLUMINATE. FOR MONTHS, THERE WAS A VERY MILD LOW RPM FLAT-SPOTTING SYMPTOM. SPECIFICALLY, ONCE THE CAR WAS IN MOTION, SMALL OPENINGS OF THE THROTTLE PRODUCED ONLY VERY MILD ACCELERATION, WITHOUT HESITATION. PUSHING THE THROTTLE DOWN A LITTLE FURTHER PRODUCED NORMAL ACCELERATION WITHOUT A DOWNSHIFT. ON JULY 19, 2014, I LEFT THE DEALERSHIP AND PULLED OUT ONTO A FEEDER ROAD. I NOTICED THE FLAT-SPOTTING AGAIN ON THE THROTTLE OPENING AT LOW RPM. I PULLED INTO A PARKING LOT, PUT THE CAR IN PARK AND TURNED OFF THE ENGINE. I TURNED THE KEY TO ON AND ONCE AGAIN FOLLOWED THE SLOWLY DEPRESS FULLY CALIBRATION PROCEDURE. THIS PROCEDURE INVOLVED FULLY REMOVING MY FOOT FROM THE PEDAL, AT THE END OF THE PROCEDURE. I TURNED THE KEY OFF AND THEN RE-STARTED THE CAR. INSTANTLY UPON FIRING, THE ENGINE WENT TO A 4000 RP
NHTSA complaint #10621636 — an unverified report by a vehicle owner.
at 54,000 milesHouston, TX
ENGINE
DESCRIPTION TO BE SENT BY EMAIL IMMEDIATELY FOLLOWING THIS TRANSMISSION. DESCRIPTION EMAIL WILL BEAR THIS TEMPORARY FILE NUMBER. ON A WEEKDAY SOMETIME IN MAY 2014, I STOPPER AT A STOP SIGN, WITHOUT HE ENGINE FULLY HEATED UP, TURNED THE WHEEL OVER TO MAKE A LEFT TURN AND PRESSED THE ACCELERATOR PEDAL. DESPITE THE FACT THAT I HAD DEPRESSED THE ACCELERATOR PEDAL, APPROXIMATELY 5% OF TRAVEL, THE ENGINE REMAINED AT THE STANDARD 650 RPM CURB IDLE SPEED. HOLDING MY FOOT AT THAT POSITION, THE ENGINE REMAINED AT CURB IDLE FOR APPROXIMATELY THREE SECONDS. THE RED THROTTLE CONTROL LIGHTENING BOLT ILLUMINATED ON THE INSTRUMENT PANEL. ENGINE OPERATION WAS OTHERWISE NORMAL. AFTER ABOUT THREE SECONDS, THE ENGINE INCREASED SPEED NORMALLY, THE RED LIGHT WENT OFF AND I DROVE OFF WITHOUT FURTHER MALFUNCTION. THE CHECK ENGINE LIGHT DID NOT ILLUMINATE AT ANY TIME. AT SOME POINT, IN JUNE 2014. THE SAME MALFUNCTION OCCURRED AGAIN. WHEN OPENING THE THROTTLE FROM A STANDING START, THE ENGINE REFUSED TO RESPOND TO THE THROTTLE AND REMAINED AT CURB IDLE FOR APPROXIMATELY THREE SECONDS. THE RED THROTTLE CONTROL LIGHT REMAINED ON FOR APPROXIMATELY THREE SECONDS, AND THE ENGINE THEN RESUME NORMAL OPERATION. AGAIN, THE CHECK ENGINE LIGHT DID NOT ILLUMINATE. FOR MONTHS, THERE WAS A VERY MILD LOW RPM FLAT-SPOTTING SYMPTOM. SPECIFICALLY, ONCE THE CAR WAS IN MOTION, SMALL OPENINGS OF THE THROTTLE PRODUCED ONLY VERY MILD ACCELERATION, WITHOUT HESITATION. PUSHING THE THROTTLE DOWN A LITTLE FURTHER PRODUCED NORMAL ACCELERATION WITHOUT A DOWNSHIFT. ON JULY 19, 2014, I LEFT THE DEALERSHIP AND PULLED OUT ONTO A FEEDER ROAD. I NOTICED THE FLAT-SPOTTING AGAIN ON THE THROTTLE OPENING AT LOW RPM. I PULLED INTO A PARKING LOT, PUT THE CAR IN PARK AND TURNED OFF THE ENGINE. I TURNED THE KEY TO ON AND ONCE AGAIN FOLLOWED THE SLOWLY DEPRESS FULLY CALIBRATION PROCEDURE. THIS PROCEDURE INVOLVED FULLY REMOVING MY FOOT FROM THE PEDAL, AT THE END OF THE PROCEDURE. I TURNED THE KEY OFF AND THEN RE-STARTED THE CAR. INSTANTLY UPON FIRING, THE ENGINE WENT TO A 4000 RP
NHTSA complaint #10621636 — an unverified report by a vehicle owner.