43 of the
252 complaints about the 1995 Chrysler LHS are about the
transmission — 17% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
105,000 miles.
D
43
Complaints
3
Crashes
0
Fires
2
Injuries
Exactly what failed
Automatic Transmission
3376.7%
Manual Transmission
37.0%
Cooling Unit AND Lines
37.0%
Axle Shaft
12.3%
Control Module (Tcm/Pcm/Tecm)
12.3%
Column Shift Assembly
12.3%
Floor Shift
12.3%
Transmission & Drivetrain across every Chrysler LHS year
DT: 3 MONTHS AGO THE CONSUMER WAS DRIVING TOWARD THE CITY AND THE VEHICLE MADE A LOUD NOISE, AND THEN CAR STARTED SMOKING. CONSUMER PULLED OFF THE HIGHWAY, THERE WAS SMOKE EVERYWHERE. CONSUMER HAD CAR TOWED. IT WAS RUNNING FINE BEFORE THIS INCIDENT. MECHANIC SAID THAT THE CAR THREW A ROD, AND NEEDED A NEW MOTOR AND TRANSMISSION. CONSUMER WAS NOT DRIVING THE CAR BECAUSE THE SHE COULD NOT AFFORD TO HAVE IT FIXED.
NHTSA complaint #10123751 — an unverified report by a vehicle owner.
Racine, WICrash
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
'RECALL CAMPAIGN' FOR CHRYSLER LHS 1995, TRANSAXLE FLOOR SHIFTER IGNITION/PARK INTERLOCK. *BF RECALL#04V021000. THE CONSUMER BELIEVED THE CRASH HE WAS INVOLVED IN WAS RELATED TO THE RECALL.
NHTSA complaint #10117178 — an unverified report by a vehicle owner.
at 145,000 milesNEW Orleans, LA1 injured
POWER TRAIN:MANUAL TRANSMISSION:COLUMN SHIFT ASSEMBLY
WHILE THE CONSUMER WAS STANDING BY THE VEHICLE IT SUDDENLY BEGAN TO ROLL FORWARD. CONSUMER RAN BEHIND THE VEHICLE, GRABBED THE DOOR AND WAS DRAGGED A FEW FEET, INJURING HIS KNEES, BEFORE HE WAS ABLE TO OPEN THE DOOR AND SLAM THE GEAR INTO PARK. CONSUMER TOOK THE VEHICLE TO THE DEALER, WHERE HE WAS TOLD HE HAD STRIPPED A GEAR. HOWEVER, THERE WAS A RECALL FOR THE SHIFT INTERLOCK. CONSUMER FELT THAT SINCE THE RECALL CAUSED HIM TO STRIP THE GEAR WHEN THE VEHICLE ROLLED, SHOULD BE PART OF THE REPAIR MADE TO THE VEHICLE, ALONG WITH THE SHIFT INTERLOCK NHTSA RECALL 04V021000.
NHTSA complaint #10115830 — an unverified report by a vehicle owner.
Waterbury, CT
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER HAD TO PUT 2 TRANSMISSIONS INTO VEHICLE. THIS ONE THAT IS IN THE VEHICLE NOW IS DEFECTIVE. CONSUMER PUT KEY INTO THE IGNITION, AND SOMETIMES THE VEHICLE WILL JERK.ALSO, WHILE DRIVING SOME TIMES VEHICLE WILL NOT CHANGE GEARS. CONSUMER FELT THAT THERE SHOULD BE A RECALL ON THE TRANSMISSION.
NHTSA complaint #10095285 — an unverified report by a vehicle owner.
at 101,000 milesRancho Cordova, CA
POWER TRAIN:AUTOMATIC TRANSMISSION
THIS VEHICLE WAS PURCHASED USED. 2 WEEKS AFTER PURCHASE THE REAR BRAKE BADS FAILED CAUSING THEM TO GRIND ON THE ROTORS. BRAKES AND ROTORS WERE REPLACED. DRIVERS SIDE SEAT SUPPORT IS BROKEN. POWER STEERING PUMP HAS A LEAK. TRANSMISSION CLUTCHES BURNED OUT REQUIRING REPLACEMENT. WATER PUMP FAILED ALONG WITH FAILING TIMING BELT & TIMING BELT TENSIONER CAUSING NEEDED REPLACEMENT. ENGINE HAS SEVERAL OIL LEAKS. RACK & PINION SYSTEM IS SHIFTING, CAUSING A THUMPING SOUND AND VEHICLE SHIFTING WHILE CORNERING AT TIMES. SELT BELT ON DRIVERS SIDE DOESN'T RETRACT PROPERLY. BRAKES PERFORM POORLY, REQUIRING EXCESSIVE PEDAL TO STOP VEHICLE. FUEL RAIL IS LEAKING FUEL, AWAITING MECHANIC DETERMINATION IF IT'S COVERED UNDER THE RECALL.
NHTSA complaint #10072869 — an unverified report by a vehicle owner.
Fletcher, NC
POWER TRAIN:AUTOMATIC TRANSMISSION
OWNED CAR 2.5 YEARS. ON A DAILY BASIS, IT WILL NOT GO INTO GEAR ON ANY, AND EVERY, SINGLE COLD START. I HAVE TO WAIT 1-2 MINUTES BEFORE THE TRANSMISSION WILL ENGAGE. I TOOK IT TO A TRANSMISSION SPECIALIST (COTTMAN) AND WAS TOLD THAT THIS PROBLEM IS INHERENT WITH THIS PARTICULAR TRANSMISSION. I CANNOT AFFORT THE (APPROXIMATE) $2,000.00 IT WOULD TAKE TO REPAIR THIS MANUFACTURING PROBLEM.
NHTSA complaint #10000628 — an unverified report by a vehicle owner.
Barrington, RI
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE ACCELERATING FROM A TOLL BOOTH ON I-90, WEST OF BOSTON, THE TRANSMISSION MALFUNCTIONED, RESULTING IN NO UPSHIFT FROM SECOND GEAR. THE ENGINE WAS REVVING AT ABOUT 6,000 RPM, WITH THE CAR'S SPEED LIMITED TO ABOUT 50 MPH. THE FAILURE WAS SUDDEN, IN A MIDDLE LANE ON A VERY BUSY INTERSTATE HIGHWAY WITH A 65 MPH SPEED LIMIT--A VERY DANGEROUS AND SCARY SITUATION! FROM THE TRANSMISSION REPAIR FACILITY, LOCAL CHRYSLER DEALERS, AND OTHER OWNERS OF CHRYSLER VEHICULES WITH THE SAME TRANSMISSION, I LEARNED THAT THE INTERNAL MECHANICAL TRANSMISSION FAILURE IS A COMMON PROBLEM/DEFECT, OF WHICH CHRYSLER IS WELL AWARE.THE SAFETY IMPLICATIONS ARE OBVIOUS, ESPECIALLY WHEN THE SUDDEN BREAKDOWN OCCURS ON A BUSY, HIGH-SPEED HIGHWAY, AS IN MY CASE. CHRYSLER HAS NOT ISSUED A RECALL NOTICE, NOR WILL THEY PAY FOR REPAIR OF THEIR DEFECTIVE TRANSMISSION. PLEASE ACKNOWLEDGE RECEIPT OF THIS MESSAGE.
NHTSA complaint #755815 — an unverified report by a vehicle owner.
Barrington, RI
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE.
NHTSA complaint #755062 — an unverified report by a vehicle owner.
Fredonia, NY
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
ABS AND TRACTION LIGHTS CAME ON WHILE CONSUMER WAS TRAVELING AT AROUND 25-30 MPH. ALSO, NOISE WAS MORE APPARENT WHEN SLOWING AND AT LOW SPEEDS. CONTACTED DEALER, AND DEALER REPLACED TIE RODS / ANTI-LOCK BRAKES, AND RELAY ABS PUMP. BUT, PROBLEM STILL OCCURRED.
NHTSA complaint #899350 — an unverified report by a vehicle owner.
Brown Summit, NC
POWER TRAIN:AUTOMATIC TRANSMISSION
IN 1998 THE HEAD GASKET CRACKED AND WAS REPLACED THE VEHICLE WARRANTY HAD EXPIRED AND THE COST WAS 1500.00. RECENTLY THE ENGINE LIGHT HAS COME ON AND WE HAVE TAKEN THE CAR TO THE RICE MARKO CHRYSLER DEALERSHIP IN GREENSBORO, NC. THEY WERE UNABLE TO DETERMINE THE CAUSE. WE HAVE SEEN WHITE SMOKE COMING FROM THE REAR OF THE CAR AND HAVE HAD PROBLEMS WITH STARTING THE CAR. WE WERE ADVISED BY A LOCAL AUTO REPAIR SHOP THAT SPECIALIZES IN EXHAUST PROBLEMS THAT THE HEAD WAS PROBABLY THE PROBLEM. AND ALSO THE CAR JUMPS OR SLIPS OUT OF GEAR. THERE HAVE BEEN OTHER PROBLEMS BUT THESE ARE THE MOST SIGNIFICANT.
NHTSA complaint #753030 — an unverified report by a vehicle owner.
Seymour, CTCrash1 injured
POWER TRAIN:AUTOMATIC TRANSMISSION
MY VEHICLE WAS PARKED, NOT RUNNING AND NO KEY IN THE IGNITION. MY SON WENT INTO THE VEHICLE AND ACCIDENTALLY HIT THE GEAR SELECTOR KNOCKING THE TRANSMISSION IN REVERSE. HE GOT OUT OF THE CAR AND IT WAS ROLLING BACKWARDS. HE ATTEMPTED TO STAND BEHIND THE VEHICLE TO STOP IT AND WAS KNOCKED CLEAR OF SAID VEHICLE. THE VEHICLE ROLLED DOWN A HILL AND INTO A HOUSE. THE GEAR SELECTOR CAN BE TAKEN OUT OF PARK WITH NO KEY IN THE IGNITION AND NO FOOT ON THE BRAKE PEDAL. CAN'T SOMETHING BE DONE TO MAKE CHRYSLER CORRECT THIS PROBLEM???
NHTSA complaint #746684 — an unverified report by a vehicle owner.
Annandale, VA
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION, AFTER APPROXIMATELY AN HOUR'S USE, WILL GO TO EMERGENCY SCENARIO AND ONLY HAVE 3RD GEAR AVAILABLE. THIS MEANS ON THE HIGHWAY YOU ARE ABLE TO DRIVE BUT @HIGH RPM TO GET TO 45MPH & NO REVERSE. THIS HAS HAPPENED REPEATEDLY. WHEN I TOOK IT TO A DEALER, THEY WERE NOT ABLE TO REPLICATE AND TOLD ME SO; HOWEVER, THEY TESTED IT COLD AND THAT FUNCTIONS WELL. IT IS WHEN THE TRANSMISSION HAS HAD A HOUR OR SO USE & THEN STOP & GO TRAFFIC, IT THEN STARTS ACTING UP & REVERTS TO THE EMERGENCY SCENARIO. TOOK IT TO A TRANSMISSION PLACE & THEY CALL CHRYSLER; WHO GAVE THEM INSTRUCTIONS FOR PERFORMING A MODIFICATION(S). DIDN'T HELP, IT'S NOT SO DANGEROUS,LIKE LURCHING; BUT IT WILL LEAVE YOU STANDED. WONDERING IF OTHERS ARE EXPERIENCING THIS ACTIVITY?
NHTSA complaint #746415 — an unverified report by a vehicle owner.
Findlay, OH
POWER TRAIN:AUTOMATIC TRANSMISSION
NEED TO KNOW WHAT TO DO. TRANSMISSION AND TIE ROD NEDD REPAIRED. I CAN'T AFFORD TO DO IT AGAIN. HELP ME, PLEASE.....
NHTSA complaint #743549 — an unverified report by a vehicle owner.
Charlotte, NC
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION REPLACED 8/97 @ 42525 MILES. TRANSMISSION REPLACED 12/28/00 @ 91803 MILES. THIS IS UNACCEPTABLE AND CHRYLSER SHOULD TAKE ACCOUNTABILITY AND RECALL A DEFECTIVE TRANSMISSION. CURRENTLY REQUESTING ASSISTANCE FROM CHRYLSER FOR REPAIR COSTS ASSOCIATED WITH REPLACING 2ND TRANSMISSION. WILL TAKE TO SMALL CLAIMS COURT IF NECESSARY.
NHTSA complaint #738647 — an unverified report by a vehicle owner.
Huntington, WV
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SHIFTS GEARS ROUGHLY, AND IT IS STARTING TO FEEL UNSAFE.
NHTSA complaint #876790 — an unverified report by a vehicle owner.
Parma Heights, OH
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED. *SLC
NHTSA complaint #557568 — an unverified report by a vehicle owner.
Mundelein, IL
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED THIS CAR IN '95 WITH AN EXTENDED WARRANTY FOR 7 YEARS AND 75,000 MILES. THE TRASNMISSION HAS BEEN REPLACED 5 TIMES AND THE LAST TWO TIMES HAVE OCCURRED SINCE THE 1ST OF AUGUST 2000. THE LAST 16 MONTHS THE CAR HAS HAD A PROBLEM OF "SLIPPING" THE TRANSMISSION INTO WHAT IS CALLED "LIMP MODE" WHICH IMMEDIATELY SHIFTS THE CAR INTO LOW GEAR WITH NO WARNING AND IT WILL FLUCTUATE BACK INTO GEAR AND INTO LOW GEAR UNTIL THE CAR IS STOPPED AND RESTARTED. I BELIEVE THIS CAR HAS A DEFECT WHICH CANNOT BE FIXED BY THE MANUFACTURER AND I BELIEVE IT TO BE A SAFETY HAZARD. WHEN THIS LIMP MODE PORBLEM OCCURS THE EFFECTS AT LOW SPEEDS ARE DRAMATIC AND IT RECENTLY OCCURRED WHILE DOING 60 MILES AN HOUR ON THE HIGHWAY, WHICH WAS EXTREMELY DANGEROUS TO MYSELF AND OTHERS. I AM A FATHER OF TWO GIRLS AND I DON'T WISH TO LEAVE MY WIFE A YOUNG WIDOW BECAUSE I, THE LITTLE GUY, CAN'T GET A BIG DOG LIKE CHRYSLER TO FIX OR REPLACE THIS CAR. THE CAR HAS HAD TWO RECALLS, TWO BLOWN AIR CONDITIONING UNITS AND VARIOUS OTHER PROBLEMS.
NHTSA complaint #731461 — an unverified report by a vehicle owner.
Richmond, VA
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN ATTEMPTING TO SHIFT VEHICLE FROM PARK TO DRIVE OR PARK TO REVERSE, VEHICLE WILL NOT SHIFT INTO GEAR. CONSUMER HAS CONTACTED DEALER. DEALER STATED TRANSMISSION NEEDED REPLACING. PLEASE PROVIDE ANY FURTHER DETAILS.
NHTSA complaint #859146 — an unverified report by a vehicle owner.
Fairfield, OH
POWER TRAIN:AUTOMATIC TRANSMISSION
THE AIR CONDITIONING ON THE CAR LEAKS AND SMELLS. WE BOUGHT THE CAR USED IN 1996 AND HAD IT 6 MONTHS WHEN IT NEEDED THE COMPLETE TRANSMISSION REPLACED. THE AIR WAS RECHARGED BUT CONTINUES TO LEAK. WE JUST PUT CLOSE TO $2,000 INTO THIS USED LEMON AND STILL HAVE THE AIR TO FIX AND THE ALTERNATOR IS GOING SO WE ARE TOLD BEFORE WE GET STUCK AGAIN. THERE IS A LOUD WIND COMING FROM IT NOW THAT WAS NOT THERE WHEN WE GOT THE CAR. WE JUST REPLACED THE WATER PUMP AND TIMING BELT AND THE TENSION PULLEY. I WISH CHRYSLER WOULD AT LEAST FIX THE AIR CONDITIONING BECAUSE THAT IS ANOTHER $700+ WE JUST DON'T HAVE NOW. I AM ON SOCIAL SECURITY DISABILITY AND CAN NOT AFFORD TO FIX IT. I HAVE A HEART PROBLEM THAT THE AIR CONCITIONING WOULD HELP WITH IN THE HOT SUMMER MONTHS AROUND CINCINNATI, BUT IT HAS TAKEN ALL OUR TAX REFUND MONEY WHICH WE HAD BETTER USES FOR THIS YEAR. IS THERE ANYTHING ANYONE CAN DO TO HELP US???
NHTSA complaint #720531 — an unverified report by a vehicle owner.
Washington, DC
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION HESITATES AND SLAMS INTO GEAR WHILE SLOWING DOWN, MOST PROBLEMS OCCUR DURING STOP AND GO TRAFFIC WHEN TRANSMISSION IS HOT. MJS
NHTSA complaint #546179 — an unverified report by a vehicle owner.
Greenville, SC
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION COMPLETELY FAILED AT 68,000 MILES. CHRYSLER AGREED TO PAY 1/2 OF THE COST OF NEW TRANSMISSION. NEW TRANSMISSION CONTINUES TO HAVE PROBLEMS WITH SLIPPAGE.
NHTSA complaint #720357 — an unverified report by a vehicle owner.
Greenville, SC
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION COMPLETELY FAILED AT 68,000 MILES. CHRYSLER AGREED TO PAY 1/2 OF THE COST OF NEW TRANSMISSION. NEW TRANSMISSION CONTINUES TO HAVE PROBLEMS WITH SLIPPAGE.
NHTSA complaint #720357 — an unverified report by a vehicle owner.
NEW Durham, NH
POWER TRAIN:AUTOMATIC TRANSMISSION
ALL DEFECTS LISTED BELOW WERE REPAIRED SATISFACTY UNDER WARRENTEE EXCEPT FOR THE AIR CONDITIONER.
NHTSA complaint #718199 — an unverified report by a vehicle owner.
Lima, OH
POWER TRAIN:AUTOMATIC TRANSMISSION
I`VE HAD MY TRANSMISSION FIXED 3 TIMES AND ITS GOING OUT AGAIN. THE BRAKES HAVE BEEN REPLACED 3 TIMES ALSO THE STABILIZER BAR, TIE RODS, AND WHEEL BEARINGS HAVE BEEN REPLACED ON BOTH SIDES. THE CAR LEAKS OIL AND ANTI-FREEZE. THE SUN ROOF DOESN`T CLOSE HALF THE TIME, AND THE TAIL LIGHTS DON`T WORK ON THE RIGHT SIDE. ALSO ON THE HIGHWAY ONE TIME ALL THE WATER RAN OUT OF MY CAR WHILE I WAS DRIVING.
NHTSA complaint #717453 — an unverified report by a vehicle owner.
Lima, OH
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
I`VE HAD MY TRANSMISSION FIXED 3 TIMES AND ITS GOING OUT AGAIN. THE BRAKES HAVE BEEN REPLACED 3 TIMES ALSO THE STABILIZER BAR, TIE RODS, AND WHEEL BEARINGS HAVE BEEN REPLACED ON BOTH SIDES. THE CAR LEAKS OIL AND ANTI-FREEZE. THE SUN ROOF DOESN`T CLOSE HALF THE TIME, AND THE TAIL LIGHTS DON`T WORK ON THE RIGHT SIDE. ALSO ON THE HIGHWAY ONE TIME ALL THE WATER RAN OUT OF MY CAR WHILE I WAS DRIVING.
NHTSA complaint #717453 — an unverified report by a vehicle owner.
Pompton Plains, NJCrash
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT APPROX. 35-40 WENT OT PASS ANOTHER VEHICLE, WHEN IT GOT STUCK IN PASSING GEAR, COULD NOT STOP VEHICLE, RESULTING IN AN ACCIDENT.
NHTSA complaint #854674 — an unverified report by a vehicle owner.
South Field, MI
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION WOULD NOT CHANGE GEARS WHENEVER VEHICLE IS COLD.
NHTSA complaint #832688 — an unverified report by a vehicle owner.
Upper Malboro, MD
POWER TRAIN:AUTOMATIC TRANSMISSION
PE99044, INTERMITTENTLY WHILE MAKING A SHARP TURN, STEERING SYSTEM LOSES ALL POWER WHICH MAY RESULT IN A CRASH. COMMON PROBLEM. CAR ORIGINALLY TAKEN IN FOR TRANSMISSION , TRANSMISSION WAS REBUILT. THE DAY CAR WAS PICKED UP, NOTICED PROBLEM WITH STEERING.
NHTSA complaint #851187 — an unverified report by a vehicle owner.
Steubenville, OH
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION DISENGAGES BY ITSELF WHEN SLOWING DOWN TO EXIT OFF OF A RAMP AFTER ACHIEVING HIGHWAY SPEEDS. THE DRIVER IS "STANDING" AT A LIGHT AND THE CAR WILL DISENGAGE, "JERK" BACK INTO GEAR, LUNGING THE CAR INTO THE INTERSECTION IF THE DRIVER IS NOT STEADY ON THE BRAKE. ALSO, THE LHS WILL, AFTER COMING OFF HIGHWAY SPEEDS FOR A PERIOD OF TIME, OR, IF DRIVING A SLOW SPEED FOR A PERIOD OF TIME, SAY THROUGH A RESIDENTIAL NEIGHBORHOOD, DISENGAGE, THEN LUNGE WHEN IT RE-ENGAGES NOT ALLOWING THE TRANSMISSION TO SWITCH TO A HIGHER GEAR, REMAINING IN FIRST GEAR UNTIL THE CAR IS TURNED OFF AND RE-STARTED. I ORIGINALLY THOUGHT THAT THE TRANSMISSION WAS WORKING IN CONJUNCTION WITH THE ABS BRAKING SYSTEM. HOWEVER, IT IS APPARENT THAT AN UNWEARY DRIVER WILL NOT KNOW HOW TO RESPOND TO THE TRANSMISSION DISENGAGEMENT, POSSIBLY TRYING TO ACCELERATE PAST A CAR WHEN THE TRANSMISSION IS ALREADY DISENGAGED AND IN NEUTRAL, CAUSING A SEVERE LUNG ONCE THE TRANSMISSION RE-ENGAGES. I HAVE CONTACTED THE CHRYSLER-MOPAR WEB-SITE TO SEE IF THIS TRANSMISSION PROBLEM IS RE-OCCURING IN OTHER OWNER'S CARS; THE RESPONSE TO THE NUMBER OF COMPLAINTS ON THIS TRANSMISSION PROBLEM IS EVIDENT THROUGHOUT THE LAST FOUR YEARS OF THIS CHRYSLER MODEL. THANK YOU IN ADVANCE FOR YOUR TIME AND ATTENTION TO THIS MATTER.
NHTSA complaint #710113 — an unverified report by a vehicle owner.
Campbell, OH
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER RECEIVED A RECALL/FUEL LEAKAGE, UPON HAVING THIS DEFECT REPAIRED CONSUMER HAS TAKEN VEHICLE BACK TO DEALERSHIP 8 TIMES. FIRST TIME EVERYTHING WAS REPLACED, REPAIRS WERE DONE IN FEBRUARY SINCE THEN VEHICLE DOES NOT OPERATE RIGHT, CAUSING A NUMBER OF OTHER PROBLEMS,.THE VEHICLE IS NOW OVER ACCELERATING. DEALERSHIP'S # MARKET MOTOR COMPANY---330-726-7030. RECALL 98V-184000.
NHTSA complaint #841214 — an unverified report by a vehicle owner.